Name: JW Marriott Houston by the Galleria
Address: 5150 Westheimer Road, The Galleria, Houston, Houston (and vicinity), Texas, United States of America, Houston, Harris County, United States of America
Rating: 8.15

Guest reviews

8.2

Very good

Based on 1,092 verified reviews

Who stays here?

Business

48%

Couple

20%

Family

21%

Group

6%

Solo

3%

What guests think

AI-generated summary based on recent guest reviews

Across recent feedback for JW Marriott Houston by the Galleria, guests praise the convenient Galleria-side location and generally clean, comfortable rooms, while noting dated areas, elevator and parking frustrations, and occasional noise from rooms near the lifts.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

2

Alejandro

6 Apr 2026

·

Stayed 1 night

I had the worst time and teh worst night on a hotel that i can remember. The alarm sound at midnight, i had to evacuate from the 22th floor. Nobody from the staff had the kidness to clarify, explain the situation, and when they finally did, they were very unpolite and very carelles about us as hosts. My girlfriend and i stayed at the lobby over an hour until the alarm went off. Obviously we couldnt sleep at all.

10

Misty

16 Mar 2026

·

Stayed 1 night

Room was clean & the staff was great both at the front desk & in the restaurant!

4

Ivana

16 Mar 2026

·

Stayed 2 nights

Pubic hair on the toilet seat immediately upon entering room

8

Angela

6 Jan 2026

·

Stayed 5 nights

The rooms were very clean and nice

10

Lucy

1 Jan 2026

·

Stayed 1 night

All the hotel staff was exceptional in all ways

5150 Westheimer Road, The Galleria, Houston, Houston (and vicinity), Texas, United States of America

Location

Located in Houston (The Galleria), JW Marriott Houston by the Galleria is within a 10-minute drive of Rice University and Houston Zoo. This luxury hotel is 6.8 mi (11 km) from MD Anderson Cancer Center and 7.1 mi (11.4 km) from NRG Stadium.

Westheimer Road(0.1 Miles)

The Galleria(0.2 Miles)

Williams Tower(0.6 Miles)

Gerald D. Hines Waterwall Park(0.7 Miles)

River Oaks District(0.8 Miles)

Richmond Avenue(0.8 Miles)

More location info

Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 00:00

Before 11:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Parking is available on-site, but it is limited. Self-parking incurs a fee of USD 37 per day, while valet parking is available for USD 69 per day, which includes in/out privileges.

Full breakfasts are available daily from 6:30 AM to 11:00 AM for a fee of approximately USD 36 per person.

Check-in is at 3:00 PM and check-out is at 12:00 PM. Early check-in and late check-out may be available upon request, but additional charges may apply.

The property offers limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific details about accessible rooms and facilities should be confirmed directly with the hotel.

The hotel is located in The Galleria area of Houston, just 0.1 km from Westheimer Road and 0.2 km from The Galleria. It is approximately 6.5 miles from Houston Zoo and 6.8 miles from MD Anderson Cancer Center.

Yes, the hotel features both an indoor and a seasonal outdoor heated pool. Pool access is available from 5:00 AM to 11:00 PM.

JW Marriott Houston by the Galleria

Amenities

Property description

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