Name: JW Marriott Houston by the Galleria
Address: 5150 Westheimer Road, The Galleria, Houston, Texas, United States of America, Houston, Harris County, US
Price range: US$270–US$552 per night
Rating: 8.2

What guests think

Across recent feedback for JW Marriott Houston by the Galleria, guests praise the convenient Galleria-side location and generally clean, comfortable rooms, while noting dated areas, elevator and parking frustrations, and occasional noise from rooms near the lifts.

Service ranges from warm and accommodating—some cite standout check‑in help and thoughtful gestures—to inconsistent, with reports of limited front‑desk coverage, unhelpful valet, or slow follow‑through. Dining impressions vary, from enjoyable breakfasts to bland or pricey options and uneven restaurant or room‑service execution, and a few guests disliked Wi‑Fi fees. Best suited to travelers prioritizing Galleria access over luxury polish.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Gym and pool draw praise. Parking is a recurring pain point due to confusing or unreliable garage access, and there are occasional elevator issues.

Related guest reviews

8

Petra

9 Aug 2025

·

Stayed 1 night

Room 1619 was rather noisy, next to elevators and lots of people talking/calling out to kids late at night

10

Kyle

30 May 2025

·

Stayed 2 nights

Kendall who checked us in was amazing. We were traveling with our two young daughters. Once getting to our room with early check in, our neighbors apparently thought it was spring break at the sandpiper beacon. I told Kendall the music was absolutely blaring at 3 pm in the day. 5 mins later security advised them to turn the music down . Clean facility . Easy access to the attractions in Houston . Shuttle willl take you 2 miles from the hotel for free.

4

MARIN

8 Dec 2024

·

Stayed 2 nights

Not sure how this hotel has a 5.0…Definitely NOT the Marriott quality I am used to. The parking garage ticket gate is long overdue for an upgrade. Coming out of the garage was an adventure as there are no signs to direct you to the exit-going straight leads you to a sketchy back side of a building . The elevators were DIRTY-fingerprints and smudges everywhere. Room was outdated and could stand some modernization. Turned on bathroom sink and brown water came out, dirt ring in the tub, and hair on the shower walls. The room was close to the elevators so we could hear it loud and clear. I will say the front desk did attempt to look for a “better” room but no availability. She offered comp breakfast (6am-11am) which would have been nice had we been kept up by the elevator “music” all night. I would not stay here again.

10

Shawn

6 Nov 2024

·

Stayed 2 nights

Beautiful property, excellent gym facilities, delicious breakfast and kind staff.

6

Tiffany

27 Sept 2024

·

Stayed 3 nights

Parking was inconvenient One of the elevators was broken and the in and out sensors using the room key didn’t work.

8

Katlin

13 Jul 2024

·

Stayed 1 night

I stayed here one night while my power was out during hurricane beryl. The hotel itself was very pretty, room had a nice view. Staff was very nice as well. However parking situation was awful. They have a parking garage that is horribly claustrophobic and the woman at check in said she would program my key to open the gates to let me in and out. However it didn’t work when I tried. The next morning when I went to work I watched the car in front of me struggle with his key and just end up hitting the “help” button until the gate opened, so I did the same thing. When I came back I ended up parking across the street in the galleria’s garage, but I likely wasn’t supposed to but I was only running up to grab my stuff and check out. I do not recommend taking a car to this hotel but you need a car in this city so that’s a problem. If you can afford valet then it wouldn’t be an issue.

2

Sakir

22 Nov 2023

·

Stayed 3 nights

Never gonna stay with Mariott again. Wifi is 25/day. Valet is 50/night. Rooms dont have hot water.!! U gotta take shower with cold.. staff is not smiling at all.

10

Jerry

30 Apr 2023

·

Stayed 1 night

Loved the pool and gym

2

Eugenia

24 Apr 2023

·

Stayed 4 nights

When I checked in they didn’t event looked at me and they didn’t explained to me anything, they just asked for my credit card and that was it, they didn’t even helped me with my luggage and the men that was in the valet when I checked out was rude and didn’t looked presentable, I was very disappointed. I honestly wouldn’t go back to that hotel.

6

Amanda

31 Oct 2022

·

Stayed 2 nights

I had no idea there was free parking and wasn’t told when I asked about parking. I chose this hotel because it was the first to pop up when I searched for a hotel with free breakfast. When I went to go get breakfast Saturday they told me it was 32$/ adult which is way unaffordable. Sunday I ate the breakfast because we were starving and didn’t pack breakfast since we thought it was included as it usually is in Marriott hotels. The food was VERY bland. We were locked out of our hotel room due to the battery on the door dying. The house keeper had to make multiple calls for help because nobody came so we sat on the floor in the hall to eat after nearly 30 minutes of being locked out.

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Cleanliness

Most guests describe the hotel as very clean, including rooms and common areas. However, there are isolated reports of dirty elevators and a bathroom cleanliness lapse.

Related guest reviews

10

valerie

23 Jun 2025

·

Stayed 1 night

Very clean and perfect for our quick getaway

10

Kyle

30 May 2025

·

Stayed 2 nights

Kendall who checked us in was amazing. We were traveling with our two young daughters. Once getting to our room with early check in, our neighbors apparently thought it was spring break at the sandpiper beacon. I told Kendall the music was absolutely blaring at 3 pm in the day. 5 mins later security advised them to turn the music down . Clean facility . Easy access to the attractions in Houston . Shuttle willl take you 2 miles from the hotel for free.

10

Osita

8 May 2025

·

Stayed 4 nights

Clean environment with nice ambience

10

LUCIEN

16 Feb 2025

·

Stayed 2 nights

Clean!

10

Michelle

20 Jan 2025

·

Stayed 2 nights

I was in town for the Houston half marathon. Originally, I booked the wrong JW, however I was able to change the reservation to the correct location and it was very accommodating. It was very convenient. Hotel was clean and friendly service.

8

Kelly

9 Dec 2024

·

Stayed 3 nights

Friendly staff and clean rooms

4

MARIN

8 Dec 2024

·

Stayed 2 nights

Not sure how this hotel has a 5.0…Definitely NOT the Marriott quality I am used to. The parking garage ticket gate is long overdue for an upgrade. Coming out of the garage was an adventure as there are no signs to direct you to the exit-going straight leads you to a sketchy back side of a building . The elevators were DIRTY-fingerprints and smudges everywhere. Room was outdated and could stand some modernization. Turned on bathroom sink and brown water came out, dirt ring in the tub, and hair on the shower walls. The room was close to the elevators so we could hear it loud and clear. I will say the front desk did attempt to look for a “better” room but no availability. She offered comp breakfast (6am-11am) which would have been nice had we been kept up by the elevator “music” all night. I would not stay here again.

10

laquitta

29 Jul 2024

·

Stayed 2 nights

Clean

10

Esmilda

14 Aug 2023

·

Stayed 2 nights

Hotel is super clean, the rooms are pretty, comfortable and very clean. Staff was very friendly . Location is perfect, around shopping, restaurants. I would stay here again

10

Lis

26 Apr 2023

·

Stayed 3 nights

Convenience, good service, clean

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally comfortable and quiet for many, but several guests found them dated or average for a JW, and some near elevators reported disruptive noise; Wi‑Fi fees and missing bathtubs disappointed a few.

Related guest reviews

8

Petra

9 Aug 2025

·

Stayed 1 night

Room 1619 was rather noisy, next to elevators and lots of people talking/calling out to kids late at night

6

michael

15 Jun 2025

·

Stayed 1 night

Excellent location and nice presence. However no valet or bellman came to help with car or luggage. Inside only one front desk person. Finally rooms were average not a JW standard. Some areas were frankly old. I think the hotel has great potential if they raise their customer service standards and inside decor . Also redo bathrooms to bring them up to standard. It would be an excellent hotel .

8

Jannelle

30 Mar 2025

·

Stayed 1 night

Fine stay. Property showing age. Great location.

10

Jose

21 Sept 2024

·

Stayed 1 night

Location, great rooms.

10

Kimberly

1 Jun 2024

·

Stayed 3 nights

Very quiet and extremely clean hotel.

6

Coco

6 May 2024

·

Stayed 3 nights

Room not soundproof and I was woken up by the noise from next door.

8

Lorraine

20 Apr 2024

·

Stayed 2 nights

Room was comfortable and clean and quiet. I wasn't informed about breakfast choices and ordered room service which was not very good, The next day I used the breakfast buffet.

8

Genevieve

22 Jan 2024

·

Stayed 1 night

Place was great but for the price I paid it didn't feel luxury. Great business hotel but lacked in any other appeal. I booked a room based off of the description that stated bathtub...had HIGH hopes of getting a relaxing bath and was saddened when it didn't even have the combo tub/shower set up.

8

dominic

18 Jan 2024

·

Stayed 3 nights

Internet access isnt free is a $20 per day cost unless you are a member of bonvoy which i am but could never get it to recognise my membership. Spoke to guest service that credited them but then found the charges when i checked out. Also my room was opposite the elevators and had the noise of the motors all night which initially i didnt think was so bad but after a couple of hours was very intrusive. Make sure you are not in room 19 or 20 on the 21st floor!

10

Thomas

15 Jan 2024

·

Stayed 3 nights

Liked everything but be warned it you stay in 1915 or any upper floor 15’s the elevator noise will keep you awake

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AI-generated summary based on recent guest reviews

Service

Many guests highlight friendly, accommodating staff and standout check‑in gestures. Others report inconsistent service, including absent or abrasive front-desk interactions, unhelpful or rude valet, delays resolving issues, and billing or deposit follow‑up problems.

Related guest reviews

6

michael

15 Jun 2025

·

Stayed 1 night

Excellent location and nice presence. However no valet or bellman came to help with car or luggage. Inside only one front desk person. Finally rooms were average not a JW standard. Some areas were frankly old. I think the hotel has great potential if they raise their customer service standards and inside decor . Also redo bathrooms to bring them up to standard. It would be an excellent hotel .

10

Asarene

1 Jun 2025

·

Stayed 3 nights

We celebrated our 49th anniversary and had informed the hotel. We were wished a happy anniversary at check-in and given access to their executive lounge. A VERY nice fruit and cheese tray with a bottle of wine was delivered to our room. One day we came in to a nice towel arrangement with chocolates on our bed. The room was nice and we thorough enjoyed our stay at the JW Marriott Houston - Galleria.

10

Kyle

30 May 2025

·

Stayed 2 nights

Kendall who checked us in was amazing. We were traveling with our two young daughters. Once getting to our room with early check in, our neighbors apparently thought it was spring break at the sandpiper beacon. I told Kendall the music was absolutely blaring at 3 pm in the day. 5 mins later security advised them to turn the music down . Clean facility . Easy access to the attractions in Houston . Shuttle willl take you 2 miles from the hotel for free.

6

Lacey

15 Mar 2025

·

Stayed 3 nights

The staff member that checked us in was quite abrasive, but the manager was. excellent! The property is very outdated.

6

Raymond

29 Jan 2025

·

Stayed 1 night

Still haven’t received my deposit

10

Tino

16 Aug 2024

·

Stayed 2 nights

Great hotel for business. Amazing staff

10

Constant Yun-Ling

1 Jul 2024

·

Stayed 1 night

The staff was very friendly and caring about our stay. They were very helpful with any issues or questions we had.

4

Charles

5 May 2023

·

Stayed 4 nights

Totally surprised and disappointed! I would normally stay in a Courtyard Marriott, thinking I would have an "upgrade", to my surprise, service was horrible! The servers in the restaurant were not attentative, the front desk staff was never there - or waiting for them to come out and take care of your request was just not acceptable.

2

Eugenia

24 Apr 2023

·

Stayed 4 nights

When I checked in they didn’t event looked at me and they didn’t explained to me anything, they just asked for my credit card and that was it, they didn’t even helped me with my luggage and the men that was in the valet when I checked out was rude and didn’t looked presentable, I was very disappointed. I honestly wouldn’t go back to that hotel.

6

Amanda

31 Oct 2022

·

Stayed 2 nights

I had no idea there was free parking and wasn’t told when I asked about parking. I chose this hotel because it was the first to pop up when I searched for a hotel with free breakfast. When I went to go get breakfast Saturday they told me it was 32$/ adult which is way unaffordable. Sunday I ate the breakfast because we were starving and didn’t pack breakfast since we thought it was included as it usually is in Marriott hotels. The food was VERY bland. We were locked out of our hotel room due to the battery on the door dying. The house keeper had to make multiple calls for help because nobody came so we sat on the floor in the hall to eat after nearly 30 minutes of being locked out.

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AI-generated summary based on recent guest reviews

Location

Consistently praised for easy access to the Galleria, shopping, restaurants, and attractions.

Related guest reviews

10

Stephanie

22 Jun 2025

·

Stayed 1 night

Everything was perfect!!! The location, the service, the room, everything!

10

Kyle

30 May 2025

·

Stayed 2 nights

Kendall who checked us in was amazing. We were traveling with our two young daughters. Once getting to our room with early check in, our neighbors apparently thought it was spring break at the sandpiper beacon. I told Kendall the music was absolutely blaring at 3 pm in the day. 5 mins later security advised them to turn the music down . Clean facility . Easy access to the attractions in Houston . Shuttle willl take you 2 miles from the hotel for free.

8

Jannelle

30 Mar 2025

·

Stayed 1 night

Fine stay. Property showing age. Great location.

8

Kenny

3 Mar 2025

·

Stayed 1 night

I like the fact its a well known international brand and easily accessible to shops, restaurant snd banks. I gound it very convenient. Cleaners were active. Not enough food variety though.

10

Rasha

4 Oct 2024

·

Stayed 2 nights

Excellent location and a very nice property!

10

Jose

21 Sept 2024

·

Stayed 1 night

Location, great rooms.

10

NERY

15 Aug 2024

·

Stayed 2 nights

Amazing! Best hotel in Houston, walking distance from galleria and fine dining. Clean and peaceful rooms. Staff very helpful.

10

Partha

3 Aug 2024

·

Stayed 1 night

Located next to galleria mall. Excellent experience staying at the hotel. Would recommend again.

10

Monty

4 Mar 2024

·

Stayed 4 nights

good location

10

anne

26 Jan 2024

·

Stayed 1 night

Great location and convenient to shopping and restaurants. Room was very comfortable and well appointed

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AI-generated summary based on recent guest reviews

Dining

Breakfast and on‑site dining receive mixed feedback: some enjoyed breakfast or fine dining, while others found options limited, bland, overpriced, or poorly communicated, and room service quality inconsistent.

Related guest reviews

8

Kenny

3 Mar 2025

·

Stayed 1 night

I like the fact its a well known international brand and easily accessible to shops, restaurant snd banks. I gound it very convenient. Cleaners were active. Not enough food variety though.

10

Shawn

6 Nov 2024

·

Stayed 2 nights

Beautiful property, excellent gym facilities, delicious breakfast and kind staff.

10

Rosaline

1 Nov 2024

·

Stayed 5 nights

Fine dining

8

Colin

12 Jul 2024

·

Stayed 1 night

Comfortable, clean room. Several staff members weren’t up to a JW Marriott standards. Specifically an unpleasant checkin and an overly distracted waiter in the restaurant.

8

Lorraine

20 Apr 2024

·

Stayed 2 nights

Room was comfortable and clean and quiet. I wasn't informed about breakfast choices and ordered room service which was not very good, The next day I used the breakfast buffet.

10

John

29 Oct 2023

·

Stayed 1 night

The Hotel was clean and comfortable.The staff friendly and helpful.Maybe my mind wasn’t open but the restaurant looked liked it didn’t fit with the rest of the hotel.

4

Charles

5 May 2023

·

Stayed 4 nights

Totally surprised and disappointed! I would normally stay in a Courtyard Marriott, thinking I would have an "upgrade", to my surprise, service was horrible! The servers in the restaurant were not attentative, the front desk staff was never there - or waiting for them to come out and take care of your request was just not acceptable.

6

Amanda

31 Oct 2022

·

Stayed 2 nights

I had no idea there was free parking and wasn’t told when I asked about parking. I chose this hotel because it was the first to pop up when I searched for a hotel with free breakfast. When I went to go get breakfast Saturday they told me it was 32$/ adult which is way unaffordable. Sunday I ate the breakfast because we were starving and didn’t pack breakfast since we thought it was included as it usually is in Marriott hotels. The food was VERY bland. We were locked out of our hotel room due to the battery on the door dying. The house keeper had to make multiple calls for help because nobody came so we sat on the floor in the hall to eat after nearly 30 minutes of being locked out.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$257
February	US$402
March	US$369
April	US$311
May	US$303
June	US$369
July	US$270
August	US$251
September	US$281
October	US$295
November	US$263
December	US$221

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $499	16 $552	17 $324	18 $307	19 $295
20 $303	21 $299	22 $326	23 $351	24 $317	25 $270	26 $274
27 $285	28 $302	29 $442	30 $406

Su	Mo	Tu	We	Th	Fr	Sa
				1 $286	2 $293	3 $321
4 $279	5 $308	6 $401	7 $410	8 $305	9 $287	10 $289
11 $278	12 $312	13 $387	14 $387	15 $399	16 $278	17 $279
18 $279	19 $335	20 $453	21 $400	22 $317	23 $279	24 $289
25 $283	26 $293	27 $326	28 $353	29 $298	30 $289	31 $289

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Monthly average prices

About this property

Location

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about JW Marriott Houston by the Galleria

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Prices for upcoming dates