Name: Crowne Plaza Houston Galleria Area by IHG
Address: 7611 Katy Freeway, Greater Uptown, Houston, Texas, United States of America, Houston, Texas, US
Price range: US$88–US$156 per night
Rating: 8.18

What guests think

At Crowne Plaza Houston Galleria Area by IHG, guests frequently praise friendly, helpful staff and comfortable, spacious rooms, while ongoing renovations and elevator or facility closures, plus noticeable freeway noise for highway‑facing rooms, are common drawbacks.

The location is convenient for the Galleria and major roads, with free or gated parking noted, though a few travelers express concerns about the immediate area. When open, breakfast and the on‑site bar or restaurant earn praise, though others find prices high or quality average. Overall, expect attentive service and comfortable rooms at a convenient base.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are heavily affected by ongoing renovations, with reports of closed or limited pool, bar/restaurant and lobby areas, and slow or out‑of‑service elevators. Secured/gated parking is appreciated but spaces can be limited; gym equipment is modest.

Related guest reviews

10

Nathan

23 Jun 2025

·

Stayed 2 nights

Property was under construction. Not a big deal at all . Small elevators

6

Viet

1 Jul 2025

·

Stayed 2 nights

Wonderful place, unfortunately we happened to come while they were renovating so we didn’t get to go to the pool, but they did offer an alternative at a different location. Bring your own snacks and drinks there aren’t any vending machines. Although you can purchase items on the first floor but you have to wait in the same line as people checking in to the hotel to purchase snacks. Other than that everything was great.

8

Rhondy

25 Mar 2024

·

Stayed 2 nights

Hotel was still under major construction and pool was not in service

8

charles

15 Mar 2025

·

Stayed 2 nights

Excellent is just about all respects: would definitely stay there again, and do highly recommend. Only 2 lesser issues: pool was being renovated so we were not able to use, hvac unit in initial room had failed so we had to insist on reassignment. Overall excellent facility with very competent staff.

6

Brendan D.

26 Jun 2025

·

Stayed 1 night

Property is under construction. A mess. Staff was very nice-- good people butlobby, elevators, bar, pool etc. all under construction. Price shpuld have reflected that.

8

Alexsander

9 Jun 2024

·

Stayed 1 night

Only one elevator was working but otherwise great rooms

6

Gilbert

16 Oct 2025

·

Stayed 1 night

i was inconvenienced with the work you were doing on your front door as it was innaccessible by vehicle and had to park in the lot and walk to register. this went on for my entire stay. other than that looks like you are remodeling still from my last stay.

8

Jennifer

30 Jun 2025

·

Stayed 1 night

It was undergoing a bit of a makeover during our stay. The front lobby was the area that had a lot of renovations going on. The rooms were awesome tho! Spacious and newly remodeled. Very clean and quiet. The location was also super convenient to the galleria.

8

Scotty

27 Oct 2025

·

Stayed 2 nights

If you have a wheelchair or helping one the elevators will annoy you so much because there is only one elevator for this and once you push the button it activates all elevators NOT JUST THE BIG ONE. Multiple times the small elevator came and i had to go in a send it to the top floor. Running in and out of the small elevator just to hopefully get the bigger one is super annoying. The big elevator should have it OWN BUTTON. And CONSTRUCTION IS STILL GOING ON…. You cant even drive to the front… i had to park on this side push all my luggage across the whole facility just to get to the unsatisfactory elevator. The pool bathrooms are not done either.

6

Frank

2 Jul 2025

·

Stayed 2 nights

Bar and pool were closed and still waiting for my deposit back 2 and a half weeks later

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Cleanliness

Many guests find rooms and public areas clean, but feedback is mixed due to recurring reports of mildew or odors, worn furnishings, and construction dust or clutter in corridors.

Related guest reviews

10

Paris

16 Mar 2025

·

Stayed 2 nights

Great service, clean room

4

Priscilla

26 Aug 2023

·

Stayed 3 nights

The room had a strong mildew smell. The smell in the first room was unbearable and made me nauseous. I was able to switch rooms but the other room smelled like it was recently flooded out as well. My husband had to get spray and candles for us to sleep there. We purposely stayed out of the room as much as possible. Horrible experience.

10

nicole

10 Apr 2023

·

Stayed 1 night

Very nice stay. Smelled clean inside lobby and in rooms. Ac was working , very quiet. Hot water was great! Slept great as well!

4

Carl

20 Oct 2024

·

Stayed 2 nights

Enjoyed the customer service of the front desk attendants, but the room smelled like mold and as if there had been water damage.

10

Tangina

15 Mar 2025

·

Stayed 1 night

It was a very nice stay however the hallways could use more attention and the outside when I pulled up made me feel like the inside would be horrible but that wasn’t the case on the inside.

10

Juan

10 Jun 2025

·

Stayed 1 night

The hotel was very nice and clean

6

Jane

29 May 2025

·

Stayed 2 nights

Disappointed the hotel was under construction and not told in advance. I would not have chose this hotel (see pictures). Room is SUPER loud from highway noise and difficult to sleep. Traffic is heavy and goes all night long. The room was big BUT not able to take advantage the room since the kitchen was not complete. The bathroom need major work. The shower does not work properly-the shower head is broke and the water pressure is terrible. The room should have been discounted due to construction. The hallways were fifthly and full of construction debris.

10

Robert

2 Jun 2025

·

Stayed 1 night

Very clean, very professional, highly recommended

2

Fred

19 May 2024

·

Stayed 1 night

The place is old dirty the carpet was sticky. The staff does not care of complaints

10

Angelique

2 Jan 2025

·

Stayed 1 night

Front desk staff was very nice very polite upon checking in. I had a problem with the room and she fixed it then they gave me a second room that also had here on the floor and I wasn’t really tripping. I just told him to get on their cleaning staff about the hairy floor in the bathroom so I’m gonna still give them a great review because the staff was excellent. The lobby was clean.

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Rooms

Rooms are generally spacious and comfortable, with some newly updated suites. However, several reviews cite highway‑facing noise, dated furnishings, and occasional maintenance issues (AC, plumbing, outlets, TVs or Wi‑Fi).

Related guest reviews

8

Aaron

17 Mar 2025

·

Stayed 1 night

Our stay was great. The property is stylish with a very open concept. Has a new feel. Rooms are large and spacious. Lots of electrical outlets.

6

Albert

19 Mar 2023

·

Stayed 1 night

Room was clean. Bed very comfortable. Water pressure/volume in bathroom sink was very low. Lighting was low. Very noisy room due to adjacent interstate location. Windows need to be upgraded to sound proof. For that reason I wouldn’t stay there again. Staff was very friendly and helpful.

6

Alesha

13 Jul 2023

·

Stayed 2 nights

Javier the front desk was amazing. First room I was checked into had ants in the room. Second room was much cleaner, and no bugs. First room had a torn up couch cushion. It looked like someone tried to shred it. The decor is very outdated. Air conditioner in second room was making a weird noise almost the entire stay. It sounded like it was trying to start and then couldn’t and kept re-trying to start for about five minutes. Every single time it would kick on.

6

Tracy

18 Mar 2025

·

Stayed 1 night

Hotel itself was nice. Breakfast buffet had good selection and tasted good. Location is ok, but is right next to a freeway so it is noisy if your room is on the freeway side of the hotel.

10

Anabely

11 Jul 2025

·

Stayed 1 night

The room was very spacious and very clean.

8

Jennifer

30 Jun 2025

·

Stayed 1 night

It was undergoing a bit of a makeover during our stay. The front lobby was the area that had a lot of renovations going on. The rooms were awesome tho! Spacious and newly remodeled. Very clean and quiet. The location was also super convenient to the galleria.

8

Benito

16 Jun 2025

·

Stayed 1 night

Spacious rooms

10

Nancy

17 Nov 2025

·

Stayed 1 night

We thoroughly enjoyed our stay at the Crowne Plaza. We rented a suite and it was the perfect room for multiple people. Rooms are clean and staff is friendly.

2

Wenni

22 Dec 2024

·

Stayed 1 night

The room layout is nice and very spacious. However, a lot of things were broken down. The TV did not work. The phones did not work. There was no WiFi. There was no hot water in one of our rooms. May be inexpensive, but beware.

6

Alar

25 Sept 2025

·

Stayed 2 nights

The last time I stayed here I was on the back side of the hotel away from the highway. It was very quiet. This time I was on the highway side and very noisy with traffic sounds.

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Service

Service is frequently praised as friendly, welcoming, and responsive at the front desk and breakfast, with staff often resolving issues or offering upgrades. There are occasional complaints about slow or problematic check‑in, billing or deposit issues, and inconsistent follow‑through.

Related guest reviews

10

Travis

19 Jun 2023

·

Stayed 10 nights

I stay at the Crowne Plaza Galleria quite often and have never had a bad experience. The hotel team is always on point and quick to assist if you are in need of anything.

4

Nancy

23 May 2025

·

Stayed 2 nights

We did like our Stay at some point but came across a disappointment Issue with your Staff after Paying a Lot for two nights they overcharged US double. One transaction on my card and the other transaction on my husband's card. I don't think the gentleman working their new his job well and was in a hurry to clock out for his shift. Hopefully Crowne Plaza Hotel will credit the amount back but I won't know until maybe 5 to 7 business days and checking through my bank. I was told by the Male manager when I checked out that I was going to be reimbursed for my deposit and the breakfast fee ! They don't even offer complimentary breakfast that's ridiculous! Then when I spoke to the Female manager about our incident she offered us a complimentary breakfast vouchers but then in the end they still charged us for the breakfast! I won't be giving my Business to this hotel anymore ever Again !! And I actually rented it this spot because it was a last minute choice and it was my Birthday . I didn't think I was going to go through all that on my special day !

2

Claudia

29 Jul 2024

·

Stayed 2 nights

I was not able to stay at this hotel! I had my confirmation and everything but the hotel decided to cancel my reservation since I didn’t arrive at the time of check in. We went for a baseball game and got to hotel around midnight and they didn’t have a room for us. Even though my confirmation said I had until 2 am to check in they didn’t honor that. We had a hard time finding a place to stay since it was a busy weekend. The hotel didn’t even offer an apology or an option to accommodate us.

10

Cassie

25 Mar 2025

·

Stayed 1 night

The staff was so incredibly helpful and considerate, asking if I had a room preference, and managing to somehow give me one of the most pleasant and quiet hotel rooms I've ever been in. The beds were clean, cozy, and so comfortable I seriously considered asking if I could check back in later for an afternoon nap. This hotel is very affordable compared to some others around the same area, and it's close to everything from shopping to food. Definitely going to come and stay here again!

8

Brigitte

20 Apr 2025

·

Stayed 2 nights

The room was great and the breakfast was amazing. However it took forever to get extra bedsheets and covers for the kids (was in the evening and kids were cranky) and also not having received breakfast vouchers for the kids and then almost being charged for extra breakfast makes me give only 4 overall stars.

10

Jazmonee

10 Jul 2023

·

Brittney was very helpful and welcoming!

2

robert

18 Apr 2025

·

Stayed 1 night

Manager on nights was very disrespectful and was not helpful with solving an issue.

10

Carrie

30 Sept 2025

·

Stayed 1 night

Check in person was extremely helpful and friendly

8

Nancy

14 Jan 2024

·

We had a few issues in our room to which Alicia, the Director of Operations, was quick to solve this with us and was extremely professional/polite. Will definitely come back here again as they are so easy to accommodate their customers.

10

Latasha

2 Oct 2023

·

Stayed 3 nights

We had an amazing time staying at the Crowne, Britney and the rest of the staff were absolutely amazing. Britney went above and beyond make sure our stay was great. The hotel was so nice inside and out and the hotel and the rooms were super clean and anything we needed they were able to get for us. It was an great experience and I will definitely stay there again in the future.

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Location

Convenient for the Galleria and highway access, and some guests value the gated or free parking. A few note the area can feel less appealing and that traffic can be heavy.

Related guest reviews

6

Clay

1 Mar 2023

·

Stayed 1 night

The hotel and staff were very nice and my room was Clean. It sits right on a busy highway and the area seemed a bit seedy.

8

Mustafa Arin

31 Jul 2024

·

Stayed 3 nights

I have been staying in this hotel when I visit Houston since 2019. Good hote, convenient location, nice staff and good service. Breaktfasts are decent. But this time, the funiture in my hotel room was very worn out which made the hotel look low quality although it actualyl is not. I do believe the hotel needs refurb on some of the things. However, overall, it was ok for myself over a busienss stay However, I would not stay in this hotel with my family though.

10

Jessica

5 Sept 2023

·

Stayed 3 nights

Great stay great location

8

Tuan

30 Dec 2024

·

Stayed 1 night

Fairly good location and price was great for the location.

8

Belinda

10 Feb 2024

·

Stayed 3 nights

Super conveniently close to freeway

4

Samuel

20 Jun 2023

·

Stayed 4 nights

The property was not even close to the galleria yet it was advertised as in the galleria area. That’s deceptive.

8

Jennifer

30 Jun 2025

·

Stayed 1 night

It was undergoing a bit of a makeover during our stay. The front lobby was the area that had a lot of renovations going on. The rooms were awesome tho! Spacious and newly remodeled. Very clean and quiet. The location was also super convenient to the galleria.

8

Darin

3 Jul 2025

·

Stayed 2 nights

Would have been nice if the hotel advised us that renovations were underway during our stay. Was an average hotel . The breakfast was about $20 per person . Located right off the freeway and had a few restaurants nearby.

8

Lyle

16 May 2024

·

Stayed 2 nights

Great hotel, and price neighborhood in parking lot is unsafe

10

Troy

18 Jun 2025

·

Stayed 1 night

Staff was very nice and helpful. Its a great location and i liked not having to pay extra for parking. The location is nice that its just minutes from downtow and the Galleria area.

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Dining

When available, breakfast and the bar/restaurant receive good feedback for taste and convenience. Others mention high prices, limited options, slow service, closures during remodeling, or average quality.

Related guest reviews

10

Leslye

11 Mar 2024

·

Stayed 2 nights

Awesome service! Great breakfast!

10

Matthew

12 Aug 2025

·

Stayed 1 night

Very good food! In a nice little bar with plenty of choices for adult beverages.

8

Kelly

15 Mar 2025

·

Stayed 2 nights

Overall super happy with our stay. Was bummed that their restaurant was still under construction and breakfast wasn’t an option but I wish we could have stayed here for the 2 weeks after we bounced around to different hotels while we were in housing limbo thanks to mold.

8

GINGER

10 Mar 2025

·

Stayed 1 night

The staff are welcoming and very helpful. The room with king bed was very nice and comfortable. I very much enjoyed the plant based products in the bathroom. The food in restaurant was great.

10

Norman

8 Oct 2025

·

Stayed 1 night

My room was very clean and comfortable. The breakfast buffet was very good and the service was friendly and quick. Even with construction going on they still managed to have a very nice breakfast buffet and room service available.

4

Moises

7 Oct 2023

·

Stayed 1 night

Did not see a breakfast option when booking, the breakfast was overpriced and the kitchen staff/ servers were really rude. This stay was a trial before an upcoming conference, and the result confirmed that we will stay at the Marriott Marquis during this upcoming conference, and just commute.

4

ruperto

16 May 2023

·

Stayed 3 nights

The breakfast is terrible

8

Darin

3 Jul 2025

·

Stayed 2 nights

Would have been nice if the hotel advised us that renovations were underway during our stay. Was an average hotel . The breakfast was about $20 per person . Located right off the freeway and had a few restaurants nearby.

6

Chelsie

20 Jan 2025

·

Stayed 2 nights

Hotel was fine. Clean, updated somewhat recently rooms. There is a resturant and bar in the hotel, but there is no room service even though they say there is and a heads up: the food listed on the menu arent actually what you get. For example: the veggie burger states "Veggieburger,picodegallo,pepperjackcheese, cilantro-limecrema,briochebun" but I just got a veggie burger patty with iceberg lettuce and cheese. For the Maragita they state: "CorazónBlancotequila,Cointreau,freshlimejuice, housemadesimplesyrup" but was actually just jose cuervo and premixed Zinger juice. Lol. Very average hotel experience. Not bad, not great.

10

bridgette

17 Nov 2025

·

Stayed 2 nights

Made to order omlete station was a delicious addition to breakfast. Room was clean and very comfortable.

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Month	Average price
January	US$87
February	US$96
March	US$119
April	US$101
May	US$106
June	US$120
July	US$110
August	US$93
September	US$93
October	US$105
November	US$87
December	US$83

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $91	16 $91	17 $91	18 $91	19 $91
20 $91	21 $91	22 $90	23 $98	24 $96	25 $95	26 $98
27 $92	28 $92	29 $95	30 $92

Su	Mo	Tu	We	Th	Fr	Sa
				1 $96	2 $94	3 $103
4 $91	5 $103	6 $103	7 $115	8 $115	9 $148	10 $156
11 $94	12 $98	13 $98	14 $93	15 $88	16 $115	17 $131
18 $97	19 $93	20 $97	21 $97	22 $97	23 $100	24 $107
25 $92	26 $100	27 $100	28 $100	29 $100	30 $100	31 $103

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Standard Room, 1 Queen Bed, Accessible (Mobility, Roll-In Shower)

Standard Room, 2 Queen Beds

Suite, 1 Bedroom (Microwave)

Standard Room

Suite, 1 King Bed with Sofa Bed (1 Bedroom)

Standard Room, 1 King Bed, Accessible (Mobility, Roll-In Shower)

Standard Room, 1 King Bed

Suite, 2 Bedrooms (Microwave)

Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Crowne Plaza Houston Galleria Area by IHG

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