Name: Red Roof Inn Houston Brookhollow
Address: 12929 Northwest Freeway, Kempwood, Houston, Texas, United States of America, Houston, Harris County, US
Price range: US$55–US$59 per night
Rating: 6.68

What guests think

At Red Roof Inn Houston Brookhollow, reviews are mixed, with budget-friendly stays and some quiet, clean rooms balancing against repeated complaints about pests, strong odors, and maintenance issues such as weak-flushing toilets and worn fixtures.

Staff feedback is split: several guests praise friendly, accommodating service, while others report rude interactions and an unexpected early check-in fee. Location draws mentions for easy access off US 290 and relative quiet, plus a nearby BBQ spot in walking distance. A few reviews cite a property-wide power outage, and one notes a dirty pool. Expect a basic, budget stay with inconsistent quality.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Limited detail on amenities; a couple of reviews mention a power outage that prevented check in, and one guest noted a dirty pool.

Related guest reviews

2

Arielle

1 Sept 2025

·

Stayed 3 nights

if i could give this place 0 stars i would!! i do not reccomend staying here. my friend i checked in and they charged us a $20 fee for an early check in that wasn’t stated anywhere in any written policy on hotel.com nor on the property. secondly, the cleanliness, staff, and infrastructure of this place is very poor. our first room we stayed in was infested with roaches.. they were crawling out of the 4 corners in the walls and we had to shake out our stuff because there were roaches in our luggage. both baby ones and HUGE ones.. there was also stains that resembled blood on the floor… our second room that they claimed was “clean” also had roaches and we had to spend $20 worth of spray to ward them off just to go to sleep for the night. there was roaches coming from the air vent. why am i paying to stay somewhere where i have to play pest control? besides that the sheets in our second room has cigarette holes and stains along with the hairdryer on the wall having literal mold growing on it… the fridge in the second room was also dirty… regarding infrastructure, the bathroom in the first room was deplorable. the bathtub was cracked and there was sloppy paint jobs all over it to cover up the fact it was broken. the “pool” was disgusting and looked like it hadn’t been cleaned the whole season. also if you stay in room 209, they literally painted over a LIVE roach and it’s STILL on the wall!! gross!! to top it off, when we asked for a refund the front desk lady refused

2

Tracy

14 Jul 2024

·

Stayed 1 night

The hotel did not have any power.

2

Muhammad

10 Jul 2024

·

Stayed 1 night

They had no power. So no check in

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AI-generated summary based on recent guest reviews

Cleanliness

Multiple reviews report roaches and other pests, as well as strong odors and visible stains; a few note clean rooms, but overall hygiene and upkeep are often criticized.

Related guest reviews

2

Reginald

24 Mar 2025

·

Stayed 2 nights

This property was roach infested. I changed wrong twice and still dealt with roaches all night long. The staff was accommodating as far as changing in my room, but I was stuck there because I had already paid very disturbing the amount of roaches. I have a small child so it was very inconvenient.

2

Arielle

1 Sept 2025

·

Stayed 3 nights

if i could give this place 0 stars i would!! i do not reccomend staying here. my friend i checked in and they charged us a $20 fee for an early check in that wasn’t stated anywhere in any written policy on hotel.com nor on the property. secondly, the cleanliness, staff, and infrastructure of this place is very poor. our first room we stayed in was infested with roaches.. they were crawling out of the 4 corners in the walls and we had to shake out our stuff because there were roaches in our luggage. both baby ones and HUGE ones.. there was also stains that resembled blood on the floor… our second room that they claimed was “clean” also had roaches and we had to spend $20 worth of spray to ward them off just to go to sleep for the night. there was roaches coming from the air vent. why am i paying to stay somewhere where i have to play pest control? besides that the sheets in our second room has cigarette holes and stains along with the hairdryer on the wall having literal mold growing on it… the fridge in the second room was also dirty… regarding infrastructure, the bathroom in the first room was deplorable. the bathtub was cracked and there was sloppy paint jobs all over it to cover up the fact it was broken. the “pool” was disgusting and looked like it hadn’t been cleaned the whole season. also if you stay in room 209, they literally painted over a LIVE roach and it’s STILL on the wall!! gross!! to top it off, when we asked for a refund the front desk lady refused

8

Catherine

3 May 2023

·

Stayed 4 nights

ok but probably try another hotel next trip ... coffee ok, but only powdered creamer rather than individual liquid ... room adequate, but slight pee smell when we walked in

2

Keylocha

24 Mar 2024

·

Stayed 1 night

Wasn’t too bad for a RedRoof Inn but the pest I can’t do it. Got my money back and left!

4

Dayshawn

21 Oct 2023

·

Stayed 1 night

Staff was totally people unfriendly to be working in customer service positions. Room was not inviting it did not feel or look “clean.”

2

Tiffanie

15 Apr 2025

·

Stayed 5 nights

Roaches and bedbug hotel

2

Tiana

13 Feb 2022

·

Stayed 1 night

I had roaches in my room

10

rigo

20 Feb 2024

·

Stayed 2 nights

Clean and awesome

10

Georgia

14 Mar 2023

·

Stayed 1 night

Very clean

2

armando

18 Jul 2023

·

Stayed 1 night

The rooms smelled like a trash can i complain but they didnt do anything about it was very disappointed

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Rooms

Rooms are simple and generally quiet for the price, with some praising the showers. Several guests reported maintenance issues like weak toilet flushing, and a few found rooms small or awkwardly laid out.

Related guest reviews

8

Ike

23 Apr 2023

·

Stayed 1 night

It was okay for the money charged.

6

tayna@Larah

24 Feb 2024

·

Stayed 2 nights

The toilet situation was not flushing correctly the hallways smell of weed on every hall but the room was outstanding and the front lady that check us in was amazing

8

Graciela

4 Jul 2025

·

Stayed 1 night

One night only. Check-in was easy. Hall was a bit musty but clean. Room was clean. Good shower with towels. Quiet even near highway. Good stay for price

10

Matt

26 Apr 2025

·

Stayed 1 night

Good stay

8

Catherine

3 May 2023

·

Stayed 4 nights

ok but probably try another hotel next trip ... coffee ok, but only powdered creamer rather than individual liquid ... room adequate, but slight pee smell when we walked in

4

Clifton

3 May 2024

·

Stayed 1 night

Was there for one night. Room was small. Didn’t like the layout.

8

Brianna

24 Oct 2023

·

Stayed 1 night

it was decent for the price

8

Dante

29 Jul 2025

·

Stayed 4 nights

Went for Swim Thick and stayed in room 322. Toilet required multiple flushes but still a good room and price!

6

Charlie

6 Oct 2023

·

Stayed 2 nights

Everything was great

10

Christopher

4 Oct 2024

·

Stayed 1 night

Quiet and peaceful

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Service

Feedback is split: many mention friendly, accommodating staff and easy check ins, while others describe rude interactions, unhelpful responses, and an unexpected early check in fee.

Related guest reviews

2

Reginald

24 Mar 2025

·

Stayed 2 nights

This property was roach infested. I changed wrong twice and still dealt with roaches all night long. The staff was accommodating as far as changing in my room, but I was stuck there because I had already paid very disturbing the amount of roaches. I have a small child so it was very inconvenient.

10

Julie

17 Jan 2024

·

Stayed 2 nights

Thank you for excellent customer service. I even extended my stay an extra day

8

Graciela

4 Jul 2025

·

Stayed 1 night

One night only. Check-in was easy. Hall was a bit musty but clean. Room was clean. Good shower with towels. Quiet even near highway. Good stay for price

2

Arielle

1 Sept 2025

·

Stayed 3 nights

if i could give this place 0 stars i would!! i do not reccomend staying here. my friend i checked in and they charged us a $20 fee for an early check in that wasn’t stated anywhere in any written policy on hotel.com nor on the property. secondly, the cleanliness, staff, and infrastructure of this place is very poor. our first room we stayed in was infested with roaches.. they were crawling out of the 4 corners in the walls and we had to shake out our stuff because there were roaches in our luggage. both baby ones and HUGE ones.. there was also stains that resembled blood on the floor… our second room that they claimed was “clean” also had roaches and we had to spend $20 worth of spray to ward them off just to go to sleep for the night. there was roaches coming from the air vent. why am i paying to stay somewhere where i have to play pest control? besides that the sheets in our second room has cigarette holes and stains along with the hairdryer on the wall having literal mold growing on it… the fridge in the second room was also dirty… regarding infrastructure, the bathroom in the first room was deplorable. the bathtub was cracked and there was sloppy paint jobs all over it to cover up the fact it was broken. the “pool” was disgusting and looked like it hadn’t been cleaned the whole season. also if you stay in room 209, they literally painted over a LIVE roach and it’s STILL on the wall!! gross!! to top it off, when we asked for a refund the front desk lady refused

10

Mary B

27 Jul 2025

·

Stayed 3 nights

I enjoy my stay at the Red Roof Inn…Staff was very pleasant and accommodating!!! I went to be front desk so may times for assistance from needing a lighter to rubber bands and even help tiring my swim suit top and staff was very helpful!!!!… Hotel was clean and quiet to my surprise, wasn’t update to date with modeling bye very much so clean and intact ..:I will definitely stay there again !!

4

Dayshawn

21 Oct 2023

·

Stayed 1 night

Staff was totally people unfriendly to be working in customer service positions. Room was not inviting it did not feel or look “clean.”

2

Michael

2 Sept 2024

·

Stayed 2 nights

This location was perfect right off US 290, but the hotel felt like I was staying in the hood. I was very uncomfortable being there and the young lady at the front desk has a freaking attitude. Felt like I was staying in a third world country. Never coming back to this location ever again unless you're born and raised in the ghetto

2

Barbara

8 Jun 2022

·

Stayed 1 night

Lady in office was rude and kept picking at me when I did nothing wrong she told me even on a leash my dog couldn’t be outside but all the other dogs didn’t have a leash and they were never told to take their dogs inside and she was very unprofessional and needs to be reviewed

10

rigo

12 Jan 2023

·

Stayed 1 night

Very friendly and informative plus the prices are grey an clean rooms.

4

Nachelle

9 Jan 2025

·

Stayed 2 nights

When I came to check in there was problems and attitudes with the people at the front desk just wasn't pleasant experience.

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Location

Convenient off US 290 and relatively quiet despite the highway; one review notes a BBQ restaurant within walking distance.

Related guest reviews

8

Graciela

4 Jul 2025

·

Stayed 1 night

One night only. Check-in was easy. Hall was a bit musty but clean. Room was clean. Good shower with towels. Quiet even near highway. Good stay for price

10

Stephen

25 Jun 2023

·

Stayed 3 nights

Walking distance from excellent BBQ restaurant. Very friendly and helpful staff. Clean.

2

Michael

2 Sept 2024

·

Stayed 2 nights

This location was perfect right off US 290, but the hotel felt like I was staying in the hood. I was very uncomfortable being there and the young lady at the front desk has a freaking attitude. Felt like I was staying in a third world country. Never coming back to this location ever again unless you're born and raised in the ghetto

10

Christopher

4 Oct 2024

·

Stayed 1 night

Quiet and peaceful

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Dining

Only brief mentions: coffee was okay but basic, with powdered creamer; no consistent feedback on other dining options.

Related guest reviews

8

Catherine

3 May 2023

·

Stayed 4 nights

ok but probably try another hotel next trip ... coffee ok, but only powdered creamer rather than individual liquid ... room adequate, but slight pee smell when we walked in

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$55
February	US$55
March	US$60
April	US$56
May	US$58
June	US$66
July	US$54
August	US$53
September	US$58
October	US$56
November	US$55
December	US$57

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $59	16 $56	17 $56	18 $57	19 $57
20 $55	21 $56	22 $55	23 $56	24 $56	25 $57	26 $57
27 $56	28 $56	29 $56	30 $56

Su	Mo	Tu	We	Th	Fr	Sa
				1 $56	2 $57	3 $57
4 $56	5 $56	6 $56	7 $56	8 $56	9 $57	10 $57
11 $55	12 $55	13 $56	14 $56	15 $56	16 $58	17 $58
18 $56	19 $56	20 $56	21 $56	22 $56	23 $58	24 $58
25 $56	26 $56	27 $56	28 $56	29 $56	30 $58	31 $58

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Deluxe Room, 2 Queen Beds, Smoking

Deluxe Room, 2 Queen Beds, Smoking, Kitchenette

Deluxe Room, 1 King Bed, Smoking, Kitchenette

Deluxe Room, 1 King Bed, Kitchenette

Deluxe Room, 2 Queen Beds, Accessible (Roll-In Shower)

Deluxe Room, 2 Queen Beds

Deluxe Room, 1 King Bed

Deluxe Room, 2 Queen Beds, Accessible, Smoking (Roll-In Shower)

Deluxe Room, 2 Queen Beds, Accessible

Superior Room, 1 King Bed, Kitchen

Standard Room, 1 King Bed, Smoking

Deluxe Room, 2 Queen Beds, Kitchenette

Superior Room, 1 King Bed with Sofa Bed, Kitchen

Standard Room, 1 King Bed

Superior Room, 2 King Beds, Kitchen

Deluxe Room, 1 King Bed, Smoking

Guest reviews

Pleasant

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Red Roof Inn Houston Brookhollow

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