DoubleTree by Hilton Hotel Houston - Greenway Plaza

The check in process was horrible because they could not find our reservation. When they did it was charged to a card that did not belong to us. The air conditioning system was deplorable in the hallways. It was our niece's college graduation and we referred all family members to that hotel. They ALL had check in issues. We did not even stay at the hotel because it was such a hassle and we still got charged. The parking garage broke the rack on our SUV and the parking meter did not work in the underground garage. We finally paid $40 after a huge hassle at the front desk. The rooms were not well taken care of and the staff was untrained and overworked because they lacked decorum in difficult situations. Hilton has lapsed in its service and its quality. The Doubletree Greenway Plaza needs a full makeover and better management.

The room was fine, but dusty. Maybe just not used in a while. Overall my stay was great.

Great customer service when checking in and out of Hotel!

Hotel was very clean and comfortable. Only problem as no coffee, cream or sweetner in the room. Staff brought it to the room fairly quickly upon request.

What you'd expect of a DoubleTree. Everything good, clean & comfortable, but a little warn and in need of a refresh in some areas.