Name: Residence Inn by Marriott Houston Northwest Willowbrook
Address: 7311 West Green Road, Willowbrook, Houston, Texas, United States of America, Houston, Texas, US
Price range: US$113–US$137 per night
Rating: 8.15

What guests think

At Residence Inn Houston Northwest / Willowbrook, guests often praise friendly staff, solid complimentary breakfast, and spacious suites, while recurring concerns include pests and musty or smoke odors, dated or worn areas, maintenance lapses, and an unpopular nightly parking fee.

Many find the location convenient for Willowbrook Mall and highways, though a few noted the surrounding area feels less appealing. Overall, expect a functional suite stay with varying upkeep.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities feedback is mixed: recurring complaints about a nightly parking fee, occasional elevator outages or slowness, and isolated issues like a closed pool or a broken gym TV. Some guests appreciated parking-lot security cameras.

Related guest reviews

8

Samantha

18 Nov 2024

·

Stayed 2 nights

Overall experience was great, the staff was very friendly and inviting. The only cons were that the bathroom shower drain was slow so water collected at your feet during a shower and I did not understand the parking fee. Usually parking fees are for areas that are tightly compacted and this place was located in a place that I would not expect to pay a fee. It is next to a closed down restaurant and maybe they used the fee for security, I am not sure. Otherwise the hotel itself was great.

10

Somourn

22 Oct 2023

·

Stayed 2 nights

Property was well kept and staff is super friendly. Only thing that sucks is you have to pay for parking.

8

Linda

12 May 2024

·

Stayed 2 nights

Property is very well maintained. Suites are roomy. However you think you're getting a good value then they charge a parking per night fee and that's ridiculous.

2

Stevie

9 Jul 2024

·

Stayed 3 nights

I didn't like the fact the property did not have a generator. Nor did the property had a hurricane plan to move forward. They provided no tips or tools to survive.

4

Gerardo

5 Sept 2023

·

Stayed 2 nights

No A/c they have mini splits inside the rooms and nothing in the hallways elevator not working we had to use stairs all of our stay

8

Rachquel

2 May 2024

·

Stayed 3 nights

Suites were great layout and very clean. Property was close location to get to highway and also Willowbrook Mall and several eateries are nearby. Only issue was pool was being serviced so not open. Otherwise good location, friendly staff and hot breakfast options in AM.

8

Andres

24 Jul 2025

·

Stayed 6 nights

Overall good experience, great staff, Anita in the kitchen 10/10, but as a suggestion try to fix tv and other details in the gym

10

Handy

26 Jun 2023

·

Stayed 3 nights

The 12$ /Day parking payment fee

8

Tracy

26 May 2024

·

Stayed 2 nights

Appreciated the security cameras in the parking lot. The breakfast was well stocked, clean presentation and offered a balanced meal. Building is a bit older, so not such a clean feel. Overall a nice stay and will likely book here again in the future.

6

Todd

13 Jul 2023

·

Stayed 1 night

Rooms are fine. Property is mediocre and the 12 dollar per nite parking is a sham. Elevator was broken during day and when in use was super slow and made noises.

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Cleanliness

Cleanliness is mixed: many describe rooms and suites as very clean, yet multiple reviews report roaches and persistent odors (mildew or smoke), with a few noting worn or dirty areas.

Related guest reviews

10

Duong

15 Dec 2025

·

Stayed 2 nights

The room was clean and it smell very nice! Everyone was super friendly!

2

Sherry

18 Jun 2023

·

Stayed 1 night

There were several cockroaches all over kitchen and on items we had brought fro our trip after sitting in the room for a couple hours. I did ask the front desk to come and spray for the roaches which they did but only in the kitchen and it clearly did not help. They have an infestation issue at this hotel that they need to take care of. Very disappointed!

2

Steffen

23 Nov 2025

·

Stayed 4 nights

A rather run-down accommodation with cockroaches and beetles in the room. The air conditioning was extremely loud, making sleep impossible – and not only for that reason. I cut my stay short and booked a different hotel.

10

Karissa

14 Jan 2024

·

Stayed 2 nights

Staff was great, room was clean, breakfast was delcious!

6

Soyica

14 Mar 2023

·

Stayed 1 night

The rooms smell like cigarette smoke so bad. I had to check out

10

Ladaisha

6 Jul 2024

·

Stayed 2 nights

Very clean

10

Koisha

15 Apr 2024

·

Stayed 2 nights

This property was immaculately cleaned! We got the 2br suite with the fireplace and what a quiet safe and comfortable space to vacation! Kitchen was stocked! The housekeepers were amazing! Front desk SHE ROCKS SOOOO MUCH SHE WAS HELPFUL CARING AND COMPASSIONATE! Will book again and again and again! The Residence always gets it right!

10

nikita

2 Nov 2025

·

Stayed 2 nights

Clean room

2

Michelle

1 Oct 2024

·

Stayed 1 night

This hotel had ROACHES!!! many small roaches! I was so disgusted. The hotel did not even offer me a discount for the room. Horrible place!

8

Brenda

7 Jun 2024

·

Stayed 3 nights

I didn’t like the smell of the property. It had a mildew smell.

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Rooms

Suites are spacious and comfortable with useful layouts, but several note dated furnishings, loud or weak A/C, and occasional in-room issues like nonworking TVs or WiFi; a few mention traffic noise in road-facing rooms.

Related guest reviews

8

Bertha

10 Jul 2025

·

Stayed 5 nights

The hotel was clean and the bed was very comfortable. I slept very well during my stay. Staff were friendly and very helpful. Overall, I was satisfied with my and stay and will stay there again when I next visit.

10

Alejandra

28 Apr 2025

·

Stayed 1 night

Love the room with two bedrooms, perfect for a family of 5. Great service, good breakfast and good location.

2

bria

22 Apr 2024

·

Stayed 3 nights

Not what i remember of a residence hotel or any Marriott hotel stays I’ve ever had. For day one all 3 tvs were defective and being as though they were sold out no room changes in a my suite size. WiFi doesn’t work at all!! For a person being in town on business this is terrible. Day 2 maintenance man in and out of the room all day while we were trying to work, WiFi still poor the whole stay. Front desk woman has an attitude for some odd reason as if she paid for this, charged for parking which is ridiculous since there is barely parking spots and what found disturbing was sign that states they are not responsible if my car is broken into or stolen. When asked for a discount on my stay i was told since i booked through Expedia no updates could be made. That’s funny because at check out i was told i could be so which one is it? Kids running through the halls all hours. Behind the beds are trash cleaning crews i guess didn't want to clean. Room couldn’t even be properly serviced by room service because she didnt speak English or could understand us. Never again i will be contacting Expedia about this. Never again could get better at a motel 6. Mind you you get charged a $150 incidental fee after already spending about $500. Never again!!!! Please beware folks!!

2

Steffen

23 Nov 2025

·

Stayed 4 nights

A rather run-down accommodation with cockroaches and beetles in the room. The air conditioning was extremely loud, making sleep impossible – and not only for that reason. I cut my stay short and booked a different hotel.

10

Don

19 Nov 2023

·

Stayed 3 nights

Nice property. A little noisy if your room is closer to the main road.

10

Latisha

1 Jan 2024

·

Stayed 1 night

I stayed in a two bedroom suite on the third floor. The room was absolutely amazing. I enjoyed the two bathrooms two bedrooms, as well as the sofa sleeper. The kitchen was amazing and fully stocked.

8

Sheila

4 Aug 2024

·

Stayed 2 nights

Lezlie was the best part of the stay. Very informative, professional and sweet from the beginning to the end. Bed could’ve been a little more comfortable other than that everything else was great.

10

Nicholas

9 Aug 2024

·

Stayed 1 night

I actually really liked the room, facilities, staff, and everything the room had. The room was huge and very nice. The staff was very welcoming and kind. The only issue I had, which is minor is the air I found did not cool efficiently for the setting it was on. Very minor though. It is the middle of summer. All in all, loved staying there.

8

Rachquel

2 May 2024

·

Stayed 3 nights

Suites were great layout and very clean. Property was close location to get to highway and also Willowbrook Mall and several eateries are nearby. Only issue was pool was being serviced so not open. Otherwise good location, friendly staff and hot breakfast options in AM.

2

Kelnard

19 Sept 2023

·

Stayed 3 nights

The air in room sis not work

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Service

Service is widely praised as friendly, helpful, and accommodating across front desk and housekeeping, though a few guests reported check-in problems or unhelpful interactions.

Related guest reviews

10

Shellane

11 Oct 2025

·

Stayed 3 nights

Very nice hotel, friendly staff. The rooms were clean. The breakfast was great.

10

Shalawn

15 Mar 2025

·

Stayed 3 nights

Dashay made the check in so pleasant we were in town to visit family in hospital, her initial interaction began our stay pleasant.

8

Bertha

10 Jul 2025

·

Stayed 5 nights

The hotel was clean and the bed was very comfortable. I slept very well during my stay. Staff were friendly and very helpful. Overall, I was satisfied with my and stay and will stay there again when I next visit.

10

monique

7 Jun 2025

·

Stayed 2 nights

manager and crew were very pleasant

10

Jakia

22 Jun 2024

·

Stayed 3 nights

Everyone was extremely friendly and helpful. I could only hope that the next time I book here I am met with the same staff because it’ll be like coming home to family.

10

Jakia

23 Jun 2024

·

Stayed 1 night

It was amazing. Front desk staff were very friendly, kind, and knowledgeable about fun places to visit and eat. Definitely coming back.

2

Juanita

5 Sept 2025

·

Stayed 5 nights

Was denied service. Since I got upset about your front desk clerk charging my credit card 4 times. The credit card company actually called while I was in front of the clerk to ask what was going on. I have stayed at this pkace several times and never had this kind of problem. Was charged one last time and clerk stated everything went through but I was not allowed to stay. Then turned ariund and refunded my card. Why even charge my card in the first place if you are not going to let me stay after I got upset for all of her charges to my card.

10

Arielle

15 Apr 2024

·

Stayed 1 night

The Front Desk Staff was Amazing and Friendly! Would Definitely Stay Again

4

Pat

7 Nov 2023

·

Stayed 3 nights

Less than cleanliness I expected from marriott_night manager rude and lazy .coulnt be bothered to help light firpit..pool and gym was great & well maintained . Morning desk check friendly and helpfu.

10

Jhade

25 Feb 2024

·

Stayed 3 nights

The staff was very helpful.

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Location

Convenient to Willowbrook Mall, shops, and highways; several guests felt safe onsite. A few noted the surrounding area feels less appealing or farther from attractions.

Related guest reviews

10

Terence

20 Jan 2024

·

Stayed 4 nights

Nice quiet relaxing environment. Close to highways, shopping, many restaurants and yet still very laid back. I would definitely stay here again.

10

Minh

4 Sept 2023

·

Stayed 4 nights

The hotel is great if you take into account the price, but it is a bit too far from other interesting places.

10

Kevin

18 Apr 2023

·

Stayed 2 nights

Safe and accessible to different areas geographical

8

wendy gibson

16 Sept 2023

·

Stayed 2 nights

The location was convenient to stores and restaurants

8

Chris

28 Jun 2024

·

Stayed 6 nights

The place is nice. Staff is great. But the neighborhood is not the best. Not much they can do about that.

10

Amanda

13 Apr 2025

·

Stayed 2 nights

Convenient location; close to our destination. Staff was very friendly & breakfast was great.

10

JIE WEI

20 Jul 2023

·

Stayed 7 nights

Close to Willow Brook Mall. very convenient

10

Wendy

15 Aug 2025

·

Stayed 1 night

My niece and I stayed here when we went to say goodbye to my brother. We felt safe. We enjoyed the breakfast

10

Milton

3 Sept 2024

·

Stayed 3 nights

Great location

8

Mercedes

9 May 2023

·

Stayed 2 nights

Excellent service. Staff was friendly. Great room for a quick weekend getaway. Location was within a good distance of most shops.

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Dining

Breakfast earns consistent praise for quality and selection, with friendly staff support.

Related guest reviews

10

Shellane

11 Oct 2025

·

Stayed 3 nights

Very nice hotel, friendly staff. The rooms were clean. The breakfast was great.

8

Jimmy

29 Aug 2023

·

Stayed 4 nights

Close to where I had to be. Breakfast was good.

10

Amanda

13 Apr 2025

·

Stayed 2 nights

Convenient location; close to our destination. Staff was very friendly & breakfast was great.

10

Wendy

15 Aug 2025

·

Stayed 1 night

My niece and I stayed here when we went to say goodbye to my brother. We felt safe. We enjoyed the breakfast

10

Karissa

14 Jan 2024

·

Stayed 2 nights

Staff was great, room was clean, breakfast was delcious!

10

Juan

30 Oct 2023

·

Stayed 2 nights

Excellent in every way! Great breakfast options, clean and well organized A

10

Stephanie

20 Apr 2023

·

Stayed 1 night

Very friendly staff and great breakfast offerings. The rooms were very clean and perfect for an extended stay with all the additional room space and appliances. We were very impressed!

10

Lisa

23 Feb 2024

·

Stayed 4 nights

Great stay! Breakfast is fantastic and the staff are great.

10

Shaunta

29 Feb 2024

·

Stayed 1 night

The staff here is awesome! The continental breakfast was good , great location , and spacious rooms.

8

Tracy

26 May 2024

·

Stayed 2 nights

Appreciated the security cameras in the parking lot. The breakfast was well stocked, clean presentation and offered a balanced meal. Building is a bit older, so not such a clean feel. Overall a nice stay and will likely book here again in the future.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$102
February	US$105
March	US$107
April	US$105
May	US$107
June	US$132
July	US$124
August	US$109
September	US$102
October	US$104
November	US$108
December	US$106

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $126	16 $124	17 $125	18 $125	19 $125
20 $122	21 $136	22 $136	23 $136	24 $125	25 $125	26 $125
27 $117	28 $119	29 $132	30 $132

Su	Mo	Tu	We	Th	Fr	Sa
				1 $126	2 $126	3 $126
4 $119	5 $122	6 $117	7 $118	8 $122	9 $115	10 $115
11 $122	12 $122	13 $122	14 $120	15 $118	16 $137	17 $136
18 $119	19 $122	20 $120	21 $137	22 $120	23	24 $118
25 $120	26 $137	27 $137	28 $123	29 $125	30 $113	31 $113

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Studio Suite, 1 King Bed (Hearing Accessible)

Suite, 2 Bedrooms, Fireplace (Hearing Accessible)

Suite, 2 Bedrooms, Fireplace

Suite, 1 Bedroom

Studio Suite, 1 King Bed

Suite, 1 Bedroom (Hearing Accessible)

Studio Suite, 1 King Bed (Mobility Accessible, Tub)

Suite, 1 Bedroom (Mobility Accessible, Tub)

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Residence Inn by Marriott Houston Northwest Willowbrook

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Prices for upcoming dates