Comfort Suites Humble Bush Intercontinental Airport

The property was in pretty bad condition. The elevator buttons had no covers. You could easily get electrocuted especially if you’re wet from the pool.

I gave this reservation four stars simply because the gym wasn't up to speed yet. It is in disrepair however the breakfast was great and the workers were very accommodating the management and all the shifts were very attentive to the guest and when there were issues the manager solved them except for the gym which is a job for the owners. From the lady that cooks the breakfast to everyone else, everything was one point with the exception of the gym.

The pool was dirty, the gym equipment was not functioning, there were outlet covers missing on the room and chipped paint everywhere. The tub was held together with packing tape for the hot tub controls. The hallway reeked of marijuana.

Rooms were okay but outdated. I’m not sure if it was the carpet but the hotel did have an old smell to it. There was no breakfast and no working pool when we visited.

When signing in, the 1st thing we see is a sign that said, no breakfast, kitchen closed. Everywhere you looked, old, outdated, deterioration and smelly. We thought we would spend time at the pool but it was closed too!! Shut down by Health Dept!!! There were not many good places within walking distance to eat either. Remote did not work. Thank goodness the beds weren't as bad as everything else. This was rated a 3 star, and clearly was not and the rates did not reflect the herendous state of the place. The door key sensors were duct taped and buttons were missing from the elevator. We had a shuttle to the airport. When the driver showed up, he pulled up amd just glared at us. When we came out, he electronically opened the back door and we had to load our luggage ourselves. We are elderly and it was not easy. So.I.told him which airline and terminal and he said, I only go to terminal C, we were going to A. He pulled up and opened the back door and we had to get our own luggage out and had to haul it all over the airport to our terminal. I have never experienced the filth and rudeness of this hotel, anytime in my.life.

The staff was great as usual but the gym is not working at the moment which is the only negative but everything else is great. The breakfast is top-notch for a hotel of this caliber.

Shuttle van never came to pick me up after calling and waiting for 1 hour. Was told by another shuttle driver that Comfort Inn shares a ride service with 10 other hotels. Driver claimed he was stuck in traffic. Front door was broken. Nobody on duty when I arrived at 10pm. Had to wait 15 minutes for the overworked front desk lady to help me. Not her fault. Property was tired and unkempt.

This property was booked with a free breakfast. Upon arrival and I next day expecting breakfast, there was none for the first two mornings of my stay. False advertising and the hotel did not want to compensate for that inconvenience. The pool was not operational and had garbage in it. Airport shuttle takes long which isn't a problem however this was not communicated prior. When you arrive at the airport you have to wait an hour for the airport shuttle. The shuttle driver is very friendly. The manager at the hotel tells you to have patience when you call to find out why the shuttle is taking very long. Other than that , my stay was comfortable and the other members of staff were very kind.

No working ice machine, breakfast was betthan we expected. The room was pretty good for cleanliness and the bed was comfortable. We got a great deal and I could stay here again if we had to choose another hotel in this area next trip to or from our Texas home.

Their airport shuttle is not 24/7 which was a main reason we initially chose to stay here. There was a homeless man meandering the halls and lobby and poking around the hotel and staff didn't do anything about it. Check-in took forever (25+ minutes) despite there only being 1 person ahead of us in line. Employee was physically checking each room for occupancy before assigning it because computer system couldn't tell which rooms were taken. The elevator button was totally busted. When we got to our room the door was ajar so we had to inspect the room to be sure we were alone in there. The security latch was half missing so that didn't make me feel too good either The following morning it took 20+ minutes again just to find an employee to check us out--turns out he was eating a waffle in the breakfast area. It was the same guy who checked us in the night before and had been on shift for 16 hours! The room itself was fine, but the overall experience was just bad.

We stayed 1 night for a layover and there was roaches in the bathroom and bedroom

Front desk staff was amazing, I was always greeted when entering and leaving the property. Regarding the property, I saw roaches on 3 different occasions. The first was in the dining area behind the tea containers and the other two in my room. I attempted to call front desk to alert when I saw the last one in my room but the phone in my room did not work. I do have video of the roach on the wall in my room. Over all the property is ok but, I would suggest an exterminator.

This place is disgusting. Filthiest room I have stayed at, maybe ever in my life. The place was falling apart - holes and stains in the carpet, rust all over the bathtub, and the ceiling fan had no cover and cords were dangling out of it. It was incredibly hard to relax. Luckily we were here for a 7 hour airport layover so we dealt with it, but I would absolutely not recommend this hotel to anyone.

The comfort was excellent, but however, there was a roach that flew out of the curtain onto the bed not to mention it didn’t even crawl. It was hopping. Don’t know what that was about. Then in the morning, I found another one in the bathroom.

The property is broken down. The rooms are full of stains. I had reservations for 2 rooms for 2 nights. The second room was not the one I reserved. The other one had bad smoke smell even thought it was a non smoking room. I checked out the following morning and found another place

Hotel room smelled. Room Service knocked my door and didn’t give me a chance to reply and they entered my room. Elevator button was broken. Walls dirty. Most of the doors key machine was broken. Didn’t feel safe.

Room dirty and smell of cigarettes.

Both of my rooms were roach infested , with dirty carpet stains what a disaster. The only thing clean is the front desk. They refuse to refund or acknowledge their horrible property. Please run from this hole in the wall!!!!!!!!!! I was there on vacation

I hated everything about that roach infested place ,no hot water,tv didn't work etc.....

Room had spiders and bugs plus mattress on the pull out sofa was dirty and had pee stains room smelt like pee

The room is nice for area, and price. Shabby TV .no good channels, No drinking water, or breakfast available on secon day. I saw roaches in room

The stay at comfort inn and suites was horrible. First and foremost all the pictures on this site was false advertisement from the outside of the building to in, looks completely different. The pool, disgusting, our room had no couch in it just a random and thrown together chair and ottoman. The fridge in the room did not work, the tv in the front room didn’t work, there was a cigarette burn mark on the linen, furniture was ran down, smoke detector open and the other did not seem like it was on. The key scanner on the outside of the door was broke as well as many others, some were duck taped on. Bathroom dirty, towels looked dingy. There was only a thin sheet curtain liner on the window no larger one to shield the sun in the AM or to be used for security purposes. I was very very disappointed. WiFi was inconsistent stopped working numerous times.

Room was big and spacious. The only thing. I can tell there were a few damages to the wall by renters. But everything else was really nice and cozy.

Stayed 1 night prior to flight at IAH. This property is in need of major renovations. It is very tired. Internet was slow. TV was ROKU and did not have have many live selections. Having said that, it was relatively clean, the staff was good, it is close to the airport, and it was a good value.

This hotel is for ppl who are minimalists. They had a few issues like a faulty elevator button which some guest destroyed while I was there. Being on the 3rd floor, we had to walk stairs down to first floor. There were two tvs in the suite but one remote. I didn't get it until the 2nd day. Asked for blankets and never got them. Their breakfast was ok, but nothing to write home about. The bed was comfortable. The tv service was terrible!! Very limited channels, several didn’t work at all. It's obvious the owners are very cheap!! If you're just doing a one night stay or trying to save money on your trip, it will do just fine.

Convenient location. Property clean but outdated

It was a quick stay as we had an early flight out . Rooms were nice and beds comfortable . Could use some paint touchup in rooms

This is an older hotel so I honestly didn’t know what to expect. I was pleasantly surprised - clean, comfortable rooms and a helpful staff. The kitchen was closed but we had an early departure so no biggie. For the price and convenience, it was a solid choice.

Good location near airport with easy access to interstate and surrounding area. Not the safest part of town. Large rooms but room had some damage (bugs in fridge, damaged key card readers, burns and uneven floor, cracks in floor) bed was comfy and room was great for 2 nights !

Clean. A little older looking in the room. Pretty shabby paint job. But the bed was comfortable and clean. I was comfortable in my room with no issues.

Absolutely amazing staff. Jeanne (GM) and her family members were absolutely top tier. They made me feel like I was at a home away from home. I am Canadian and it was my first time in Texas. I will most definitely come back and recommend this establishment to all my peers and associates. I have nothing but great things to say! The price was extremely affordable without compromising the luxurious hospitality.

They don’t have shuttle. No breakfast. Staff is very unfriendly and non professional

Had technical issues when checking in that made getting to my room take longer after a long flight. Airport shuttle was so inconvenient with poor service they should not even offer the service.

When I arrived at 9pm there was no one at the counter. I (and another couple) waiting probably 20 mins before someone showed up to check us in. The person just looked like he came from the street or something. Didn’t look like he worked there, but he did. Then when l was leaving.. floor 1 button on the elevator did not work so I have to take the stairs. And when I went to check out the same guy was FAST asleep on the couch, I stood there saying excuse me sir and he did not move. I finally dinged the bell and he popped up to check me out, very unprofessional imo. Otherwise. Close to airport, shuttle was good and breakfast was a nice snack.

Hotel was very good staff and room. airport shuttle should not be listed because the service was terrible 2 hours late at the airport and no service in the morning when we needed to go we had to hire somebody else on the side.

The hotel was quiet and the staff were incredibly kind, helpful, and accommodating. They answered all of our questions with patience and kindness. There are some spots in the hotel that need some TLC, but they probably wouldn't need that if others had been more gentle on the hotel, too. All in all I would 100% stay here again.

The front desk men was really rude, didn’t get the room I had asked for

Very inexperienced staff. It took 1hr simply to check-in, and were unable to accommodate a shuttle to the airport in either direction.

Their airport shuttle is not 24/7 which was a main reason we initially chose to stay here. There was a homeless man meandering the halls and lobby and poking around the hotel and staff didn't do anything about it. Check-in took forever (25+ minutes) despite there only being 1 person ahead of us in line. Employee was physically checking each room for occupancy before assigning it because computer system couldn't tell which rooms were taken. The elevator button was totally busted. When we got to our room the door was ajar so we had to inspect the room to be sure we were alone in there. The security latch was half missing so that didn't make me feel too good either The following morning it took 20+ minutes again just to find an employee to check us out--turns out he was eating a waffle in the breakfast area. It was the same guy who checked us in the night before and had been on shift for 16 hours! The room itself was fine, but the overall experience was just bad.

Friendly and hard working staff

Excellent rates if needed a quick stay by the airport!

Good location

Affordable, convenient location, and clean. Good options for eating in walkable distance. I did have to wait 35 min for the shuttle at the airport and I had to take Uber in the morning since I had to leave at 4:00am and their shuttle only starts at 5:00am.

A perfect location. Gas station and convenience stores are nearby.

The property was clean and quiet, with several food sources near by

The hotel was good for the price. Conveniently located in a area by restaurants and only minutes away from the airport.

Good location near airport with easy access to interstate and surrounding area. Not the safest part of town. Large rooms but room had some damage (bugs in fridge, damaged key card readers, burns and uneven floor, cracks in floor) bed was comfy and room was great for 2 nights !

the service and facility is good but around the outside and it's location off the road is unsecure. Homeless and people not in hotel around. This hotel needs a revamp. Cable not great either.

It was close to the airport

Convenient location. Friendly staff

Clean good breakfast

Mediocre at best. Eat breakfast at the Waffle House next door… no breakfast, no coffee, no nothing. They say there’s shuttle service available to the airport… no such thing. A $15 Uber will get you there. Seems like a lot of Houston rif-raf hang out at this property. I overheard a lady saying the government is paying for her stay because of the floods and hurricanes forced her from her home.

That is wonderful as usual but the only small area that they can work on is the strength machine in the exercise room. A lot of the aerobic side of it is working now so the new management was able to get a lot of the stuff fixed. So kudos to them for that. Everything else was good and the breakfast for a hotel like that it's outstanding as usual.

They don’t have shuttle. No breakfast. Staff is very unfriendly and non professional

Everything is nice but the breakfast is outstanding.

Although I booked and arrived to the hotel in order to check in, I was advised that the kitchen was inoperable due to an ongoing sink issue, thus, the advertised free breakfast offered by the company, won’t be provided. I don’t know about you when it comes to amenities, but if you book based on amenities, then learn something is unavailable, would you still pay to stay? Well, I didn’t because I had a family of 4 traveling and I really was not in a position to go & put out $60 plus dollars for breakfast for 2 days. And wouldn’t you know it, the hotel will not refund my payment. I feel that once they were unable to provide a service, then contact the incoming guest to give them a choice to proceed or not. Guess I’ll be going thru the CC chargeback process.

Rooms were okay but outdated. I’m not sure if it was the carpet but the hotel did have an old smell to it. There was no breakfast and no working pool when we visited.

When signing in, the 1st thing we see is a sign that said, no breakfast, kitchen closed. Everywhere you looked, old, outdated, deterioration and smelly. We thought we would spend time at the pool but it was closed too!! Shut down by Health Dept!!! There were not many good places within walking distance to eat either. Remote did not work. Thank goodness the beds weren't as bad as everything else. This was rated a 3 star, and clearly was not and the rates did not reflect the herendous state of the place. The door key sensors were duct taped and buttons were missing from the elevator. We had a shuttle to the airport. When the driver showed up, he pulled up amd just glared at us. When we came out, he electronically opened the back door and we had to load our luggage ourselves. We are elderly and it was not easy. So.I.told him which airline and terminal and he said, I only go to terminal C, we were going to A. He pulled up and opened the back door and we had to get our own luggage out and had to haul it all over the airport to our terminal. I have never experienced the filth and rudeness of this hotel, anytime in my.life.

The property would not answer the phone to get the shuttle from the airport. Had to UBER there. No apologies when informed of this. No coffee, or continental breakfast left at 8:30 am and was told there was no more even though breakfast was over at 10:00 am. The clerk refused to refresh the items. Even the hot water.. BUMMER

This property was booked with a free breakfast. Upon arrival and I next day expecting breakfast, there was none for the first two mornings of my stay. False advertising and the hotel did not want to compensate for that inconvenience. The pool was not operational and had garbage in it. Airport shuttle takes long which isn't a problem however this was not communicated prior. When you arrive at the airport you have to wait an hour for the airport shuttle. The shuttle driver is very friendly. The manager at the hotel tells you to have patience when you call to find out why the shuttle is taking very long. Other than that , my stay was comfortable and the other members of staff were very kind.