Name: Holiday Inn Express Hotel & Suites Kerrville by IHG
Address: 2114 Sidney Baker, Kerrville, Texas, United States of America, Kerrville, Texas, US
Price range: US$141–US$263 per night
Rating: 8.5

What guests think

At Holiday Inn Express Hotel & Suites Kerrville by IHG, travelers frequently highlight friendly, accommodating staff, quick check-in, and spacious rooms, along with a well-liked hot breakfast that several guests rated highly during otherwise comfortable, quiet stays.

Guests report broken or missing vending and ice machines, a single elevator, and periods when the pool was dirty, lacked towels, or closed for renovation. Rooms are often large and quiet, but some noted weak air conditioning, noise from upstairs, and occasional problems with TVs or Internet. The location is convenient to I-10 and nearby restaurants, though the street entrance can be hard to spot; some praised ample parking, while others found it hectic late. Overall, it suits travelers seeking comfort and value, with a few operational quirks to be aware of.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities feedback is mixed: several guests cite broken or missing vending and ice machines, only one elevator, and a pool that was sometimes dirty, lacked towels, or closed for renovation, with ongoing repair work noted. Parking ranged from ample (including large vehicles) to hectic later in the evening.

Related guest reviews

8

Brian

29 Dec 2024

·

Stayed 1 night

Being remodeled to be very nice

10

Monique

8 Aug 2022

·

Stayed 1 night

We had a Standard suite with patio that faced the Texas Shaped pool. My husband and I enjoyed eating our breakfast on the patio while listening to the waterfall from the pool.

8

Garrett

1 Sept 2025

·

Stayed 1 night

Great place to stay with friendly staff who accommodated an early check in. The property appears to be a little older which is fine and had no bearing on our stay. It is to be noted that parking does get hectic the later you arrive. Overall a great stay!

10

Rick

7 Jun 2025

·

Stayed 1 night

We stayed one night with no problems. The hotel was clean and very comfortable. The parking was good. They even have parking for large vehicles. The room was quiet and located near several restaurants. It was close to I-10 so it would be easy for an overnight while en route somewhere else. The staff was friendly and check in was the quickest and easiest I have ever had. Breakfast was good.

6

Elizabeth

20 Apr 2025

·

Stayed 2 nights

Pool is not working. Some of the staff were friendly. Not the cleanest

4

Damon

28 May 2025

·

Stayed 1 night

1 elevator No notice pool was under renovation No legend for stairs location Ice machine on 3rd floor not working

2

Darrell Ann

23 Jun 2025

·

Stayed 1 night

This hotel seems to be on its last legs. EVERY drink machine was broken, the ac units in stairwells were broken or unplugged. There were no pool towels, the pool was dirty. There were no FORKS at breakfast. I booked this on my former good experiences at Holiday Inn Express. Won’t be staying here any more. What a dump!

4

Shaun

24 Aug 2025

·

Stayed 2 nights

There was actual rust in the tub, the one and only elevator has stained carpet, mold on the windows, no snacks or vending machines. I expected much more from a Holiday Inn.

8

Danny

3 May 2025

·

Stayed 2 nights

Repair work in progress

6

Gildardo

26 Aug 2023

·

Stayed 1 night

Pool dirty with a lot of green stuck on the sides and spots on floor.

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AI-generated summary based on recent guest reviews

Cleanliness

Many reviews describe very clean rooms and well-kept spaces, but others report issues such as mold, rust, construction dust, and an occasionally very dirty room.

Related guest reviews

8

Eliza

15 Nov 2025

·

Stayed 1 night

We did not eat so we can't rate the breakfast. However, the room was clean. It was freshly painted and new carpet and looked like it had been updated. The only thing that was an issue is that the commodes looked like they came from an elementary school. Very, very low and very small Overall though staff was friendly and welcoming.

4

Kristy

5 May 2024

·

Stayed 1 night

They are doing construction. The carpets were dirty with Sheetrock dust on the carpets. The bathroom wall paper was pealing, cracks in walls and a dirty bathtub. We love Holiday Inn Express and won’t allow this one experience to taint our love for the chain but this place needs a lot of work. It’s time for an upgrade. The staff was excellent and the breakfast was as it always is - terrific.

10

Rick

7 Jun 2025

·

Stayed 1 night

We stayed one night with no problems. The hotel was clean and very comfortable. The parking was good. They even have parking for large vehicles. The room was quiet and located near several restaurants. It was close to I-10 so it would be easy for an overnight while en route somewhere else. The staff was friendly and check in was the quickest and easiest I have ever had. Breakfast was good.

4

Max

12 Nov 2024

·

Stayed 1 night

Mold in the air vent

8

Linda

22 Nov 2025

·

Stayed 1 night

Easy check-in, clean rooms

10

Cruz

13 Apr 2025

·

Stayed 1 night

Very clean.

10

Alejandro

28 Dec 2025

·

Stayed 1 night

Breakfast impressed me. Granted by the time we got there at 8 am there were a lot that wasn’t available anymore. But what we did eat was great. Cleanliness also was very good. The only complaint I had was a tree branch out our window scraping and tapping all night. But the staff was super sweet and family friendly.

10

Donna

18 Jul 2025

·

Stayed 1 night

The staff was very professional and the continental breakfast was an actual breakfast. Very delicious with an employee working the breakfast the entire time. Property was extremely well maintained and clean.

4

Shaun

24 Aug 2025

·

Stayed 2 nights

There was actual rust in the tub, the one and only elevator has stained carpet, mold on the windows, no snacks or vending machines. I expected much more from a Holiday Inn.

6

Brittany

30 May 2024

·

Stayed 1 night

I stay here every year for one night while in the area for camp pickup. This year the room was very dirty. To the point I found myself trying to not touch anything at all. Very disappointed. Holiday Inn Express is usually a safe bet as far as being clean and safe. In a town where there aren’t any “nicer” hotels I thought myself lucky to have this one to fall back on. Not now. Next year I’ll stay in Fredericksburg and drive the extra 45 minutes.

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Rooms

Rooms are frequently spacious and comfortable, with some updated features and occasional patios or balconies, but several guests mention weak A/C, noise from upstairs, and small or nonworking TVs or Internet.

Related guest reviews

4

James

14 Dec 2025

·

Stayed 1 night

Beds are great, staff is nice, TV’s and Internet didn’t work. Got a 5 am room wake up Call when we didn’t need to be up for several hours. Toilets are the height of elementary school. Toilet made a loud flushing noise for 10 Mini

6

Gloria

15 Mar 2025

·

Stayed 1 night

I liked the nice big rooms but the tv was tiny and some lady with her kinder was stomping around in the room over us making a racket that can give a veteran ptsd.

10

Sherry

21 Oct 2025

·

Stayed 2 nights

Room was exceptional, spacious with couch, chairs, and 2 tables.

8

Eliza

15 Nov 2025

·

Stayed 1 night

We did not eat so we can't rate the breakfast. However, the room was clean. It was freshly painted and new carpet and looked like it had been updated. The only thing that was an issue is that the commodes looked like they came from an elementary school. Very, very low and very small Overall though staff was friendly and welcoming.

10

Rick

7 Jun 2025

·

Stayed 1 night

We stayed one night with no problems. The hotel was clean and very comfortable. The parking was good. They even have parking for large vehicles. The room was quiet and located near several restaurants. It was close to I-10 so it would be easy for an overnight while en route somewhere else. The staff was friendly and check in was the quickest and easiest I have ever had. Breakfast was good.

8

Christy

22 Sept 2025

·

Stayed 1 night

The only problem was the people above us kept us up. Running in their room was loud thump in our room.

10

Cori

30 May 2024

·

Stayed 1 night

The rooms were large and very comfortable. Thank you.

10

Sheila

7 Jan 2024

·

Stayed 2 nights

It was a great stay. Friendly staff and courteous. Comfortable beds. Quiet. Loved the personal balcony. Good on the cleanliness and maid service was prompt when needed. All around, we will stay here again for sure!

4

Marc

23 May 2022

·

Stayed 2 nights

Air conditioner was not working right for 2 days humid in the room and I notified when I checked out but the response was just sorry. Will not stay there again...

6

George

1 Oct 2023

·

Stayed 1 night

The beds were uncomfortable and the air conditioning did not adequately cool the room.

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AI-generated summary based on recent guest reviews

Service

Service is often praised as friendly, efficient, and accommodating, with quick check-in and helpful problem-solving. However, there were lapses such as an unfixed maintenance issue, a mistaken early wake-up call, and an occasionally brusque breakfast attendant.

Related guest reviews

8

Eliza

15 Nov 2025

·

Stayed 1 night

We did not eat so we can't rate the breakfast. However, the room was clean. It was freshly painted and new carpet and looked like it had been updated. The only thing that was an issue is that the commodes looked like they came from an elementary school. Very, very low and very small Overall though staff was friendly and welcoming.

2

Melissa

13 Oct 2025

·

Stayed 1 night

The hotel lobby smelled bad and they did not fix our bathroom toilet when it was plugged up.

10

Edward

24 Nov 2025

·

Stayed 1 night

The staff was awesome!

10

Rick

7 Jun 2025

·

Stayed 1 night

We stayed one night with no problems. The hotel was clean and very comfortable. The parking was good. They even have parking for large vehicles. The room was quiet and located near several restaurants. It was close to I-10 so it would be easy for an overnight while en route somewhere else. The staff was friendly and check in was the quickest and easiest I have ever had. Breakfast was good.

10

David

2 May 2025

·

Stayed 1 night

Check in was quick and seamless.

10

aracelie

15 Jun 2025

·

Stayed 2 nights

Excellent service! We will definitely be back!

10

Felicia

13 Jul 2025

·

Stayed 1 night

Great hotel stay, comfortable and relaxing; friendly staff members .There was an issue with the refrigerator the front desk clerk immediately resolved the issue.

8

Leah

26 Apr 2025

·

Stayed 1 night

The bed was great. It was quiet. Fell right to sleep. Breakfast was good but the lady putting out food snapped at us for trying to get a roll even though they were already out. It was pretty rude and she could have asked in a nice way to wait. It was 6 minutes early. Just not super friendly staff. I think the were overworked.

10

Alejandro

28 Dec 2025

·

Stayed 1 night

Breakfast impressed me. Granted by the time we got there at 8 am there were a lot that wasn’t available anymore. But what we did eat was great. Cleanliness also was very good. The only complaint I had was a tree branch out our window scraping and tapping all night. But the staff was super sweet and family friendly.

10

Carol

11 Nov 2024

·

Stayed 3 nights

The staff helped me with my reservations - Expedia messed them up. It was stressful. Expedia needs an overhaul.

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AI-generated summary based on recent guest reviews

Location

Convenient to I-10 and near restaurants, though the street entrance can be hard to find.

Related guest reviews

10

Lindsey

14 Jul 2025

·

Stayed 1 night

The street entrance is not welcoming and is hard to find. I passed it several times. Needs curb appeal.

10

Rick

7 Jun 2025

·

Stayed 1 night

We stayed one night with no problems. The hotel was clean and very comfortable. The parking was good. They even have parking for large vehicles. The room was quiet and located near several restaurants. It was close to I-10 so it would be easy for an overnight while en route somewhere else. The staff was friendly and check in was the quickest and easiest I have ever had. Breakfast was good.

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AI-generated summary based on recent guest reviews

Dining

Breakfast draws frequent praise for taste and hot options, with several guests calling it excellent or the best of their trip. Occasional hiccups include items running out early, missing utensils, or curt service.

Related guest reviews

10

jessica

28 Aug 2023

·

Stayed 1 night

The breakfast was the best I’ve ever had at a hotel. I would pay money for that. Staff super friendly, got our room cleaned early for us and let my kids swim in pool before room was even ready.

10

Autumn

24 Sept 2024

·

Stayed 3 nights

Everything was great, breakfast was good. Would definitely stay here again.

10

Rick

7 Jun 2025

·

Stayed 1 night

We stayed one night with no problems. The hotel was clean and very comfortable. The parking was good. They even have parking for large vehicles. The room was quiet and located near several restaurants. It was close to I-10 so it would be easy for an overnight while en route somewhere else. The staff was friendly and check in was the quickest and easiest I have ever had. Breakfast was good.

10

Stephanie

28 May 2025

·

Stayed 3 nights

Overall pretty nice stay. Comfortable beds. Good breakfast.

10

Lynn

26 Apr 2025

·

Stayed 1 night

Check in fast. Staff great. Breakfast A+

2

Darrell Ann

23 Jun 2025

·

Stayed 1 night

This hotel seems to be on its last legs. EVERY drink machine was broken, the ac units in stairwells were broken or unplugged. There were no pool towels, the pool was dirty. There were no FORKS at breakfast. I booked this on my former good experiences at Holiday Inn Express. Won’t be staying here any more. What a dump!

8

Leah

26 Apr 2025

·

Stayed 1 night

The bed was great. It was quiet. Fell right to sleep. Breakfast was good but the lady putting out food snapped at us for trying to get a roll even though they were already out. It was pretty rude and she could have asked in a nice way to wait. It was 6 minutes early. Just not super friendly staff. I think the were overworked.

10

Alejandro

28 Dec 2025

·

Stayed 1 night

Breakfast impressed me. Granted by the time we got there at 8 am there were a lot that wasn’t available anymore. But what we did eat was great. Cleanliness also was very good. The only complaint I had was a tree branch out our window scraping and tapping all night. But the staff was super sweet and family friendly.

10

Donna

18 Jul 2025

·

Stayed 1 night

The staff was very professional and the continental breakfast was an actual breakfast. Very delicious with an employee working the breakfast the entire time. Property was extremely well maintained and clean.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$147
February	US$160
March	US$163
April	US$161
May	US$158
June	US$154
July	US$164
August	US$146
September	US$153
October	US$164
November	US$147
December	US$148

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $158	17 $150	18 $188	19 $185
20 $146	21 $141	22 $142	23 $152	24 $145	25 $225	26 $215
27 $148	28 $145	29 $145	30 $145

Su	Mo	Tu	We	Th	Fr	Sa
				1 $145	2 $254	3 $263
4 $148	5 $148	6 $148	7 $148	8 $148	9 $226	10 $215
11 $149	12 $150	13 $142	14 $150	15 $144	16 $250	17 $247
18 $147	19 $158	20 $144	21 $144	22 $144	23 $224	24 $246
25 $146	26 $144	27 $144	28 $144	29 $144	30 $231	31 $221

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Standard Room, 2 Queen Beds, Accessible (Comm, Tub)

Suite, 1 King Bed, Accessible (Comm, Roll Shower)

Suite, 2 Queen Beds

Standard Room, 1 King Bed, Accessible (Comm, Tub)

Standard Room, 1 King Bed

Standard Room

Standard Room, 2 Queen Beds

Suite, 1 King Bed

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Express Hotel & Suites Kerrville by IHG

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