Name: Garner Hotel Longview South by IHG
Address: 900 S Access Road, Longview, Texas, United States of America, Longview, Texas, US
Price range: US$67–US$97 per night
Rating: 8.13

What guests think

Across recent reviews, travelers describe Garner Hotel Longview South by IHG as generally clean and convenient with friendly staff, comfortable beds, and a well-liked hot breakfast, though some reported damp rooms, maintenance problems, and periodic elevator or pool issues.

The location is right off the interstate with nearby dining, but some guests reported highway or door noise. Some reviews also mention construction disruptions, limited parking during maintenance, and occasional security or guest behavior concerns. Overall, expect a convenient, straightforward stopover.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Repeated reports cite elevator outages (especially the third-floor call button) and the pool being closed or in poor condition. Parking is usually easy but was limited during resurfacing, and one review mentioned a vehicle break-in; the hotel is pet-friendly.

Related guest reviews

2

Clint

25 May 2025

·

Stayed 1 night

Pool was out of order the elevator didn’t work the tv cuts off when you use microwave over rated and not worth the money paid

4

Patricia

27 Apr 2025

·

Stayed 1 night

The stay was great BUT the swimming pool was closed. My grandkids would have enjoyed the pool but no chance of it. Their experience is what I base my stays on. They were very unhappy about the pool.

8

Shirlene

6 May 2023

·

Stayed 1 night

The parking lot was being black topped and it limited parking and convenience. The breakfast was very tasty with lots of choices! Their coffee was great but cups are small. Many people used more than one cup instead of refilling. Seems they would save money if they offered a larger cup choice. Pool was looking bad and outside grounds were needing some TLC

8

Jennifer

4 Nov 2025

·

Stayed 1 night

The room was clean, the staff were friendly, and the parking was easy and close to the door.

10

Colleen

26 Jun 2023

·

Stayed 1 night

Pet friendly

10

Jessica

16 Jul 2025

·

Stayed 1 night

Everything was great. Only hassle was the 3rd floor elevator call button did not work, so we had to go to a lower floor to get the elevator up. We have kids and a dog, so it was a bit much. But things happen, so we managed. It was a great place and would stay again

10

Qutissha

10 Sept 2025

·

Stayed 2 nights

Hotel elevator on the third floor had some problems where I had to call down to the front desk to request for them to push the button to go down

6

Norma

14 Aug 2023

·

Stayed 1 night

Check in was great! Room was clean and spacious! Phone in the room did not work, pool water was dirty and murky. Breakfast was mediocre at best. Hotel was in a good location off of access road. Had to complain to the front desk about a couple fighting at the pool yelling and using profanity in front of children. Then we were kept awake until after 1am from the people in the room above ours where it sounded like they were river dancing.

10

Scott D

31 Jul 2025

·

Stayed 1 night

Clean and well maintained except for third floor elevator control was out. Had to call front desk to send elevator up or take stairs.

6

Kim

2 Jul 2024

·

Stayed 1 night

My husbands truck gotten broken into in the parking lot. Beware- hotel says they will look at footage but not responsible for anything.

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AI-generated summary based on recent guest reviews

Cleanliness

Many guests found rooms clean, but several note musty or damp conditions, stained carpets, pests, and inconsistent housekeeping. Hallway and elevator cleanliness also drew complaints at times.

Related guest reviews

4

Deborah

29 Jul 2025

·

Stayed 3 nights

the room stayed wet. there was nothing to prevent the dampness in the room. so the carpet,sheets and anything that could absord water it felt wet

6

Yolanda

11 Aug 2024

·

Stayed 1 night

The floor was sticky (which I assume mopped iwth a dirty mop). Overall, even the elevators were dirty with old liquid spills on the wall and elevator door. One of the TV remotes were very dirty and sticky. Would not stay there again. My apologies for sounding so negative, but you need to know for improvement purposes.

10

Donna

23 Oct 2024

·

Stayed 1 night

The check in process was very easy, we had a late arrival, but no issues. The room was spacious and most importantly it was CLEAN. Beds were comfortable

6

Juan Miguel

21 Jan 2024

·

Stayed 2 nights

Rooms could be cleaner, there was blood splatter on tha bathroom door and some fine splatter on the outside of the tub. I had to kill a roach, and found some press ons on the carpet near the bed. It was quiet not bad overall, main thing is rooms could be cleaner.

2

Kaprena

28 Jun 2025

·

Stayed 1 night

The floor in the room was damp and made our feet black. The a/c didn't cool the room down. We were miserable but so tired after traveling all day we stuck it out, this wasn't a good experience at all.

8

Joe

2 Aug 2025

·

Stayed 1 night

A great stay overall. The hotel was clean from top to bottom you could tell they take upkeep seriously.

10

Shannon

20 Nov 2025

·

Stayed 1 night

Very clean!!! Great hotel and good breakfast!

2

Tamika

9 Jun 2023

·

Stayed 2 nights

PLEASE BE AWARE!!!!! The outside of the facility looked nice and the front lobby was clean and smelled good. I was given a room on the first floor. While walking to the room #123 I see filthy carpets and this weird smell in the hallway. I was like oh boy here we go mind you I have two nights here. Once I opened the room door this funky smell hit me in the face. The carpet was filthy. I bought glade plug ins which helped with the smell. I went ahead and stayed. The next morning I wake up to a roach and a beetle crawling up the wall, a centipede crawling along the carpet in a corner. So this caused me to check other things. The curtains were old and dirty with bugs in the inside of the seam and you couldn't really close them all the way. Holy moly inside the ac unit was packed with dead bugs. After this I went to talk to someone at the front desk and this is when I decided to just checkout because I had enough. The guy had a slight attitude when I explained the situation and showed him pictures. I didn't not want to try another room at this place. I'm not trying to take any critters back home with me. The positive thing out of this situation was only being charged for the night I stayed. I will NEVER EVER, EVER, EVER stay at this place again.

8

Bret

11 Sept 2024

·

Stayed 1 night

Room and bathroom were very clean and the bed very comfortable. It was quiet and check in was quick and easy. Our only issue was the musty smell, likely from the ac window unit.

4

Linc

23 Jul 2023

·

Stayed 1 night

Hotel was convenient, but overall poor quality. There was a smell of sour, dampness, and uncleanliness throughout. The carpet in the hallways and our room looked and felt dirty. The place would be better suited if it was ripped out and replaced with hard flooring. We explained this to the front desk.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are often spacious with comfortable beds and strong shower pressure. Downsides include highway or hallway noise, stuffy or damp air, and maintenance issues such as toilets, TVs/remotes, hot water, or curtains that don’t fully block light.

Related guest reviews

10

Mark

16 Sept 2025

·

Stayed 1 night

It was really nice. The room was spacious and clean. The check in was easy. The bed was extremely comfortable.

8

Jessica

17 Jun 2024

·

Stayed 1 night

The hotel was great, very clean and friendly staff. The only complaint was that the curtain would not close and the lights outside lit up the whole room at night.

10

Sherrill

29 Aug 2025

·

Stayed 1 night

Comfortable bed. Big rooms.

4

Daniel

23 Sept 2025

·

Stayed 1 night

The toilet didn’t flush properly and the tv didn’t work.

6

Koby

3 Jun 2025

·

Stayed 1 night

The hotel itself seemed new but it’s not. It used to be a Best Western and it’s been refurbished. Prior to staying I read the reviews about the noise from the highway and figured people were being picky. Well, they were not! I’m not sure why the noise was so loud and profound but it was. It made sleeping a challenge. The staff were so nice that I’m sure if I’d asked for a room that was further away from the hotel they would have gladly accommodated me. I didn’t bother since I was only there shortly. The ironing board was horribly rusted and we had a very hard time putting it down after using it. The television remote had a mind of its own because all it took was a slight bump and it turned the tv completely off. If we picked it up to change the channel it would shut off the minute we touched it. Weird. Outside of these issues we appreciated the hotel cleanliness and although I didn’t indulge they do provide fresh baked cookies at no charge.

10

Vincent

29 Dec 2025

·

Stayed 1 night

Comfortable beds, spacious rooms, good shower water pressure, well maintained and great breakfast that wasn’t fancy but very good. I will take quality over quantity any day. Great stay.

4

Diana

9 Sept 2024

·

Stayed 1 night

The room and hallway smelled like dirty carpet. The toilet made a very loud screeching sound that was only resolved by turning the water to the bowl off but then you couldn’t flush. The room was right on the highway with multiple big lights from the parking lot and only sheer curtains…no way to block the light. The highway sounds were fairly significant as well. I wouldn’t stay here if there was another option.

8

Mario

26 Apr 2025

·

Stayed 6 nights

Only thing I don’t like is the slamming of the doors. It’s pretty much what you hear all night and in the mornings. I wake up to doors slamming.

8

Heather

21 Aug 2023

·

Stayed 1 night

The air conditioning in the room when we got there was struggling but the front desk person Keith was willing to move us to another room if we needed to. We decided to wait it out and the room did cool down quite a bit. We were happy we waited, the downfall was the TV and the remote control wouldn’t change channels except by tens, and that was really strange and the bed was rock hard and would not move.

6

emily

5 Mar 2023

·

Stayed 1 night

There was absolutely no hot water to shower at night or in the morning. Told the service desk at checkout and all I was told was sorry we’ll check it out.

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AI-generated summary based on recent guest reviews

Service

Staff are frequently praised as friendly, helpful, and efficient at check-in and breakfast. A few guests reported rude interactions, poor handling of noise complaints, or housekeeping entering despite a no-service request.

Related guest reviews

4

Kathleen

24 Aug 2024

·

Stayed 1 night

The manager would walk right in front of you and not once greet her guest, im of afican decent so i assumed that being the reason even other emplyees. I believe in customer service and I can guarantee this wont improve because if mgmt sets this type of example to her employees its normal to them and its ok. Only one lady overnight was very pleasant and I appreciated her courtesy , very dissatisfied

10

odis

11 Feb 2025

·

Stayed 1 night

easy to get to. good staff, and clean property

10

Micki

9 Jun 2024

·

Stayed 1 night

The property was great. The lady that checked us in was fabulous!!

10

Judy

22 Oct 2023

·

Stayed 4 nights

Front desk team was helpful, polite and upbeat. Complimentary breakfast was good and different each day.

6

Rebecca

13 Aug 2025

·

Stayed 1 night

Breakfast was good. Bed comfortable. Tv channel choices...meh. i asked for no service in my room, yet there were muddy footprints in the bathrrom when i returned. So someone went in my room. I dont believe the hotel has been there very long but you can see dirty carpet and wear and tear. Not too bad. There is a lot of construction and oilfield clientele so It was a little dirty. Overall not too bad. Really wish they had stayed out of my room as requested. Dont leave anything valuable in the room.

10

Sean

20 Oct 2025

·

Stayed 1 night

The staff was very attentive at the front desk, and especially the woman who prepared breakfast. She was very friendly and helpful.

4

Leslie

7 Jun 2025

·

Stayed 1 night

The property was okay. Lots of standing around in the parking lot. The room was fine however the guests in room next to us played loud music that vibrated the walls. Called down at 10 and asked to turn down which they did. They started it back up at midnight. Called again after about 20 min. Then at 2:15 fired it back up again. Waited 30 min and called again. Was told they had same right as me because they paid for their room also but they would ask them to turn it down. Will not stay again.

10

Jessica

27 Apr 2025

·

Stayed 1 night

Hotel was family friendly. Was in town for baseball tournament. Very friendly staff. Quick check in. Clean rooms.

10

Willie

6 Oct 2024

·

Stayed 2 nights

Excellent customer service and assistance on point

2

Linda

12 Feb 2025

·

Stayed 1 night

The person working the desk was very rude. I will never stay at this hotel again. When I arrived I was inform there would be breakfast starting at 0630. I was in line to get breakfast at 0700 all the eggs and bacon had been taken, was none in the containers and was told by the lady working the front desk once the item is gone they do not refill. As I was leaving the hotel to check out I notice the person working the kitchen was in fact refilling the containers consisting of eggs and bacon. The lady working the desk does not know how the hotel kitchen runs and tells the guess wrong information, Due to her attitude towards me I will never stay at this hotel.

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AI-generated summary based on recent guest reviews

Location

Handy off I-20 with Cracker Barrel next door, making it an easy stopover. Several note traffic noise from highway-facing rooms, and a few raised safety or area concerns.

Related guest reviews

10

Kirk

22 Mar 2024

·

Stayed 1 night

I felt safe because of the area and the staff. Perfect for my family.

8

Ronald L.

7 Jul 2024

·

Stayed 1 night

Hotel was close to highway and cracker barrel. Couldn't check in early due to them being busy night before. Breakfast was lacking, not stocked very well and hot food was gone.

6

Koby

3 Jun 2025

·

Stayed 1 night

The hotel itself seemed new but it’s not. It used to be a Best Western and it’s been refurbished. Prior to staying I read the reviews about the noise from the highway and figured people were being picky. Well, they were not! I’m not sure why the noise was so loud and profound but it was. It made sleeping a challenge. The staff were so nice that I’m sure if I’d asked for a room that was further away from the hotel they would have gladly accommodated me. I didn’t bother since I was only there shortly. The ironing board was horribly rusted and we had a very hard time putting it down after using it. The television remote had a mind of its own because all it took was a slight bump and it turned the tv completely off. If we picked it up to change the channel it would shut off the minute we touched it. Weird. Outside of these issues we appreciated the hotel cleanliness and although I didn’t indulge they do provide fresh baked cookies at no charge.

10

Louise

14 Oct 2024

·

Stayed 1 night

Perfect location and the plus was the Cracker Barrel within walking distance!

10

Sonja

28 Mar 2023

·

Stayed 2 nights

We have stayed at this property several times and it’s great. The price is always reasonable, very clean, and the staff is always friendly. Very convenient to the Highway and just outside of the main area of Longview.

10

marco

6 May 2024

·

Stayed 1 night

My room faced the highway and it was a little noisy. Next time I would choose on the other side The room was great spacious and comfortable with all the good stuff . I’ll definitely stay here again

8

Jaime

13 Feb 2023

·

Stayed 1 night

Pleasant stay. Hotel is next to the interstate but I requested and got a room towards the back away from the traffic. I had a quiet night and slept well. Hotel is clean. Breakfast was good. Overall a good stay. Would recommend.

8

Lorraine

23 Sept 2025

·

Stayed 1 night

Right cross Cracker Barrel, which is convenient for a stop after a long drive. The staff is helpful. Great hotel to rest your head. Convenient off the interstate.

6

lavern

18 Mar 2024

·

Stayed 1 night

Not a great room or location but very friendly staff.

10

Korey

5 Dec 2025

·

Stayed 4 nights

It was clean and great location.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is frequently praised for quality and attentiveness, with several mentions of real eggs. Some guests found items not restocked or options limited (for example, no waffles), and in-room coffee makers were often absent.

Related guest reviews

8

Allisha

7 Mar 2023

·

Stayed 2 nights

We stayed for 2 nights - a family of 5. Very clean, and staff was very nice. Breakfast was GREAT, and the ladies who worked at breakfast were amazing. They kept everything stocked and very clean. Hot water ran out pretty quickly in shower. Not the quietest hotel, but great location and easy access to interstate. Recommend

8

Mark

31 Jan 2025

·

Stayed 4 nights

Loved their cage-free eggs (not the regular processed eggs that are so common). Great breakfast. Room in very good condition and clean.

8

Ronald L.

7 Jul 2024

·

Stayed 1 night

Hotel was close to highway and cracker barrel. Couldn't check in early due to them being busy night before. Breakfast was lacking, not stocked very well and hot food was gone.

10

Robert

13 Nov 2023

·

Stayed 4 nights

My granddaughter and I REALLY LIKED the fresh cooked breakfasts. Also heard another guest say to another "The scrambled eggs were 'real', not boxed.

8

AUDREY

6 Jun 2024

·

Stayed 2 nights

I was in town for family reunion Disappointed in breakfast which is main reason I chose room Didn’t even have eggs and bacon !! So much for hot breakfast that was advertised Parking lot right next to Cracker Barrell n right down street from other fast food so that a plus

10

Kellee

15 Aug 2025

·

Stayed 1 night

Breakfast is outstanding

10

Vincent

29 Dec 2025

·

Stayed 1 night

Comfortable beds, spacious rooms, good shower water pressure, well maintained and great breakfast that wasn’t fancy but very good. I will take quality over quantity any day. Great stay.

8

Kevin

24 Dec 2025

·

Stayed 2 nights

Room seemed clean, except we did find 3 ladybugs. One on the lamp and two on the ceiling. Bed was comfortable, but it did squeak with every movement. I looked forward to a waffle for breakfast. This hotel does not have waffles. The eggs and sausage was good though. There is no coffee in the rooms.

10

Jessica

27 Apr 2025

·

Stayed 1 night

Hotel was family friendly. Was in town for baseball tournament. Very friendly staff. Quick check in. Clean rooms.

2

Linda

12 Feb 2025

·

Stayed 1 night

The person working the desk was very rude. I will never stay at this hotel again. When I arrived I was inform there would be breakfast starting at 0630. I was in line to get breakfast at 0700 all the eggs and bacon had been taken, was none in the containers and was told by the lady working the front desk once the item is gone they do not refill. As I was leaving the hotel to check out I notice the person working the kitchen was in fact refilling the containers consisting of eggs and bacon. The lady working the desk does not know how the hotel kitchen runs and tells the guess wrong information, Due to her attitude towards me I will never stay at this hotel.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$75
February	US$67
March	US$76
April	US$75
May	US$75
June	US$72
July	US$75
September	US$94
October	US$89
November	US$87
December	US$82

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $86	18 $95	19 $96
20 $83	21 $86	22 $86	23 $87	24 $87	25 $97	26 $97
27 $77	28 $84	29 $84	30 $84

Su	Mo	Tu	We	Th	Fr	Sa
				1 $81	2 $89	3 $93
4 $74	5 $78	6 $81	7 $81	8 $76	9 $81	10 $85
11 $74	12 $78	13 $78	14 $78	15 $78	16 $73	17 $73
18 $68	19 $78	20 $83	21 $75	22 $78	23 $87	24 $87
25 $68	26 $72	27 $72	28 $69	29 $67	30 $78	31 $78

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Standard Room, 2 Queen Beds

Standard Room

Premium Room, 1 King Bed

Standard Room, 1 King Bed

Premium Room, 2 Queen Beds

Standard Room, 2 Queen Beds, Accessible Bathtub (Communications, Mobility)

Suite, 1 Bedroom

Premium Room, 1 King Bed, Mobility Accessible (Communications Accessible)

Premium Room

Standard Room, 1 King Bed, Accessible (Communications Accessible)

Standard Room, 1 King Bed, Accessible Bathtub (Communications, Mobility)

Standard Room, 1 King Bed, Mobility Accessible (Communications Accessible)

Standard Room, 2 Queen Beds, Accessible (Communications Accessible)

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Garner Hotel Longview South by IHG

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Prices for upcoming dates