Is parking available at the property?

Yes, free self-parking is available on-site, including designated parking for RVs, buses, and trucks.

What type of breakfast is offered and what are the serving hours?

Full breakfasts are available daily from 6 AM to 10:30 AM for a fee, approximately USD 13.00 for adults and USD 7.00 for children.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM to 10:00 PM, and check-out is at 12:00 PM. Early check-in and late check-out are available for a fee of USD 25.00, subject to availability.

What accessibility features are available for guests with disabilities?

The property offers several accessibility features including elevators, wheelchair-accessible facilities, a wheelchair-accessible registration desk, and a wheelchair-accessible pool.

Where is the property located in relation to key landmarks?

The hotel is located in the business district, just a 2-minute drive from La Plaza Mall and 5 minutes from McAllen Convention Center. Nearby attractions include Rio Grande Regional Hospital (0.1 mi) and McAllen Medical Center (0.2 mi).

Does the property have a swimming pool?

Yes, there is an indoor pool available for guests. The pool is operational year-round.

Are children allowed at the property?

Children 11 years old and younger stay free when occupying the parent or guardian's room using existing bedding.

DoubleTree Suites by Hilton McAllen

Average nightly price at DoubleTree Suites by Hilton Hotel McAllen by month, last 12 months (USD)
Month	Average price
January	US$175
February	US$175
March	US$137
April	US$151
May	US$135
June	US$115
July	US$124
August	US$130
September	US$139
October	US$145
November	US$152
December	US$178

What guests think

At DoubleTree Suites by Hilton Hotel McAllen, travelers highlight spacious suites, a convenient location near shopping, and friendly service, while noting the older feel of the property with some maintenance issues, occasional housekeeping lapses, and that breakfast often costs extra.

Guests appreciate the indoor pool, on-site bar/restaurant and Starbucks, though the lounge was closed during at least one stay. Beds receive frequent praise for comfort, but some mention AC problems, broken TVs, slow elevators, and difficult parking. Overall, it delivers reliable suite-style comfort with some trade-offs in upkeep.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Indoor pool, bar/restaurant, and Starbucks are positives; however, parking can be difficult and parts of the property feel dated, with noted AC issues and occasional elevator delays. One guest also found the lounge closed during their stay.

Related guest reviews

10

Leticia

8 Sept 2025

·

Stayed 2 nights

The pool was great! Rooms were large and quiet.

8

Lorenzo

28 Jul 2025

·

Stayed 3 nights

Like location Like service Notlike smoke smell in room Notlike pool inside If remodelate it will be better

8

María

3 Jan 2025

·

Stayed 2 nights

The rooms can have an update. The parking it’s very inconvenient. People don’t fallow rules in the parking lot. A lot of police officers stays there so you will be safe. I suggest to give them an area to park.

10

Octavio Cesar Augusto

8 Jan 2024

·

Stayed 1 night

very clean and close to the places that we decided to visit. Parking lot was a issue, hard to find a spot

8

Raquel

9 Jan 2025

·

Stayed 1 night

Nice place but the cocktail lounge was closed which I was looking forward too. Pool was very comfortable. Heated pool.

8

Alex

3 Jul 2023

·

Stayed 2 nights

Stay was okay hotels showing it's age service was great hotel has serious bird problem can't use handicap parking for all the bird poop

10

George

14 Oct 2024

·

Stayed 2 nights

The place is very well situated shopping is near staff was great. After a long day of sightseeing and running around it was great to unwind at the bar and have a meal at the same place. Everything was awesome..

10

Joshua

30 Nov 2024

·

Stayed 3 nights

Old property well taken care of. Great service at the bar/Starbucks and front desk

6

Leidy

29 Dec 2024

·

Stayed 1 night

Upon check in, we got to room and we noticed it was warm, we lowered the ac and left for dinner around 8pm, came back around 2:30am and the room was still hot, ac was not working, took another 20 minutes to be switched rooms. 2nd stay here and it’s the second time they have to move us because of ac issues. Such a beautiful hotel, but it’s inconvenient having this problem. Won’t be staying here anymore.

10

Javier

17 Sept 2023

·

Stayed 1 night

The room was great the bar was nice the restaurant had great food, awesome location

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Feedback is mixed: many note clean rooms and public areas, but multiple reviews cite housekeeping misses (trash, stains, bandage), lingering odors, and even a roach sighting. Pool area cleanliness was also criticized once.

Related guest reviews

10

Cynthia

28 Dec 2024

·

Stayed 1 night

Great customer service! Super clean, just a beautiful hotel

4

John

8 Jun 2023

·

Stayed 2 nights

The hotel is under some type of a renovation , but that doesn’t mean the room needs to be dirty. There was lipstick on the light switch in the bathroom, garbage found at bottom of my bed. Just seemed dirty to me. I bet it was premium 20 years ago. Parking was limited near the hotel.

10

VERONICA

22 Jul 2024

·

Stayed 1 night

We love staying at this hotel, staff is always friendly. This time I gave a 4 on the category for comfort due to the bed mattress not being too firm. Usually, the times I stay here the beds have been pretty firm. The carpet was a bit dirty, had my grandbaby crawling and when I picked her up her knees were black which meant the carpets were not completely clean. Which I understand they will not be 100% clean.

4

Fernando

28 Sept 2025

·

Stayed 1 night

The pillows were dirty, the shower was small with stains in the sealing from corrosion and the whole facility stained like dirty carpet.

6

Deyanira Mendez

11 Apr 2023

·

Stayed 2 nights

Stay at Double Tree because it was conviniente location and has indoor pool. Room wasnt clean at all, shower is too small, stay 2 days and did not clean the room even if I ask to. Hallway has dinner disher for the 2 days I stayed.

6

melanie

3 Jun 2025

·

Stayed 2 nights

The hotel has really good potential the rooms were kind of dusty. I had to be switched to another room because the TV in the master bedroom was broken. However, they did accommodate me and switch me with awesome customer service. The hotel was very nice in general. Just had a musky smell in the rooms.

2

David

19 May 2023

·

Stayed 2 nights

Our room had roaches 🙄

8

Luis

24 Apr 2023

·

Stayed 1 night

It’s a good option for shopping. This used to be one of the best hotels in the area. However, now it feels very old. This time the room seemed clean, but found a used band aid and hairs in the toilet.

6

Rodolfo

9 Jul 2025

·

Stayed 1 night

Smells bad and looks old

8

Juana

17 Feb 2023

·

Stayed 1 night

I love staying here but this time, there was food on the floor by the sofa by the table. Every time I go to Mccallen i live staying here but this time i was disappointed with how little they cleaned the room.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Suites are spacious and generally comfortable, with layouts guests like and beds often praised. Downsides include dated decor and maintenance issues (AC, lighting/outlets, TV) and occasional road noise or balky balcony locks.

Related guest reviews

10

mireya

21 Mar 2025

·

Stayed 2 nights

I had a overall great experience, but the bed was uncomfortable, woke up both days with back hurting.

10

Iris

4 Nov 2024

·

Stayed 2 nights

Love this Hotel! Huge rooms, hot water, comfortable beds, just over all a home away from home. This is the 2nd time we have stayed here.

8

Veronica

2 Nov 2025

·

Stayed 1 night

Room was stocked, but wish they had a local channel line-up. We got the double room suite, very spacious, but i would recommend they add atleast a trash can to every room. The room only had one trash 🗑 can in the whole suite. Again provide local tv station line-up available.

10

Leticia

8 Sept 2025

·

Stayed 2 nights

The pool was great! Rooms were large and quiet.

10

David

9 Jun 2025

·

Stayed 2 nights

It was a very comfortable stay very enjoyable roomy felt like home away from home

6

Aileen

4 May 2025

·

Stayed 1 night

Bad lighting in room. Not all outlets worked. Balcony door would not lock.

10

Carlos

25 Jun 2024

·

Stayed 1 night

Property location was amazing super close to the mall and many shopping centers, the hotel itself was amazing going up the elevator is so cool because of the view of the courtyard. The rooms themselves were super nice and clean, the room size was perfect!

8

Esperanza

4 Mar 2023

·

Stayed 1 night

Road noise from my bedroom.

10

Maritza

20 Jul 2025

·

Stayed 1 night

The way the room is set up.

4

Arturo

21 Jun 2024

·

Stayed 1 night

I received a room with television that only works for 5 minutes, then the picture dies and theres only sound. I would have to turn it off and on to see picturea again. Since maintenance took a long time to report, they moved me to another room.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff are widely described as friendly, helpful, and accommodating, including smooth check-in and room changes when needed. A few guests reported poor front-desk attitude or reservation/billing frustrations.

Related guest reviews

10

Cynthia

28 Dec 2024

·

Stayed 1 night

Great customer service! Super clean, just a beautiful hotel

6

melanie

3 Jun 2025

·

Stayed 2 nights

The hotel has really good potential the rooms were kind of dusty. I had to be switched to another room because the TV in the master bedroom was broken. However, they did accommodate me and switch me with awesome customer service. The hotel was very nice in general. Just had a musky smell in the rooms.

8

Guillermo

5 Jan 2023

·

Stayed 19,361 nights

The best service, the staff is ready and solves everything, they go above and beyond

2

Husnain

5 Oct 2024

·

Stayed 1 night

It was not good experience.room was not properly clean and shower door is broken and receptionist try to find the reservation and then try to over charged breakfast was included but they are trying to pay me for that

4

Maritza Lorena Valencia

23 Nov 2023

·

Stayed 1 night

This used to be a my favorite hotel on McAllen but has gone downhill in recent years, needs major renovations especially to the HVAC system, freshening, intensive cleaning, etc. Our 3 rooms smelled so bad like sewage or sulphur, cigarrets. Stunk horribly. The pool area was not clean The receptionist had a very bad attitude We asked for a blanket and she was rude "you should have one in your room, find it", she said; We told here there was none, and she said "I dont have blankets, I have towels...!" repeating this twice, English is not our first lenguagge but we do understand the basic She was disrespectful and so arrogant. She shouldn't be working in the hotel. In the oposite, the gentleman assisting at breakfast was wonderful and kind. Breakfast was delicious and they changed up the options in the morning (eggs, potatoes, bacon, sausage, pancakes, yogurt, fresh fruit, pastries and cereal) The hotel location is perfect. Overall, our stay wasnt the best so I don’t think we would come back. I think there are other hotels with better service at a similar price on McAllen.

10

joanne

1 Oct 2023

·

Stayed 1 night

Very nice and accommodating staff

8

Veronika

29 Jul 2025

·

Stayed 1 night

The property is beautiful and we enjoyed our stay. The breakfast (which is extra) was excellent! The latch to open the cabinet door to the mini fridge was unlatched but I am sure that can fixed easily. They accommodated us with side by side rooms which we really appreciated.

10

Beatriz

25 Dec 2024

·

Stayed 1 night

This is our second time here and it never disappoints... great staff, ample rooms , clean and good price.

10

Rigoberto

24 Aug 2025

·

Stayed 3 nights

Staff was very friendly and helpful, it was quiet and clean

10

HYOJOONG

11 Apr 2023

·

Stayed 2 nights

Very good service

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Convenient, close to the mall and shopping, and several guests felt safe in the area.

Related guest reviews

10

Miguel

31 Aug 2025

·

Stayed 1 night

Great location!

10

Cecilia

4 Aug 2025

·

Stayed 2 nights

It was very welcoming and safe for me and my family.

10

Nishi

19 Jan 2025

·

Stayed 2 nights

It’s a girls trip n feel safe around the area love to visit again and they have Starbucks that’s plus point for me love it

10

Carlos

25 Jun 2024

·

Stayed 1 night

Property location was amazing super close to the mall and many shopping centers, the hotel itself was amazing going up the elevator is so cool because of the view of the courtyard. The rooms themselves were super nice and clean, the room size was perfect!

6

NORMAN

19 Sept 2024

·

Stayed 1 night

It was very convenient and close to stores

10

Jose

24 Sept 2024

·

Stayed 1 night

Very convenient

8

María

3 Jan 2025

·

Stayed 2 nights

The rooms can have an update. The parking it’s very inconvenient. People don’t fallow rules in the parking lot. A lot of police officers stays there so you will be safe. I suggest to give them an area to park.

10

Octavio Cesar Augusto

8 Jan 2024

·

Stayed 1 night

very clean and close to the places that we decided to visit. Parking lot was a issue, hard to find a spot

10

George

14 Oct 2024

·

Stayed 2 nights

The place is very well situated shopping is near staff was great. After a long day of sightseeing and running around it was great to unwind at the bar and have a meal at the same place. Everything was awesome..

10

Joseph

21 Jun 2025

·

Stayed 6 nights

Great hotel and great location.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast and on-site food receive praise, and the bar and Starbucks add convenience. Several reviewers disliked that breakfast isn't included, and one noted the lounge was closed.

Related guest reviews

10

ADRIAN

18 Mar 2023

·

Stayed 1 night

Great staff and tasty food

10

Dawn

10 Jun 2024

·

Stayed 2 nights

Lovely hotel. Breakfast was great. Nice amenities. Only slight complaint was the hot water was so so. Service was excellent. We will be back!

10

Vanessa

7 Jul 2025

·

Stayed 1 night

The only thing we did not like was the breakfast is not free.

8

Raquel

9 Jan 2025

·

Stayed 1 night

Nice place but the cocktail lounge was closed which I was looking forward too. Pool was very comfortable. Heated pool.

4

Maritza Lorena Valencia

23 Nov 2023

·

Stayed 1 night

This used to be a my favorite hotel on McAllen but has gone downhill in recent years, needs major renovations especially to the HVAC system, freshening, intensive cleaning, etc. Our 3 rooms smelled so bad like sewage or sulphur, cigarrets. Stunk horribly. The pool area was not clean The receptionist had a very bad attitude We asked for a blanket and she was rude "you should have one in your room, find it", she said; We told here there was none, and she said "I dont have blankets, I have towels...!" repeating this twice, English is not our first lenguagge but we do understand the basic She was disrespectful and so arrogant. She shouldn't be working in the hotel. In the oposite, the gentleman assisting at breakfast was wonderful and kind. Breakfast was delicious and they changed up the options in the morning (eggs, potatoes, bacon, sausage, pancakes, yogurt, fresh fruit, pastries and cereal) The hotel location is perfect. Overall, our stay wasnt the best so I don’t think we would come back. I think there are other hotels with better service at a similar price on McAllen.

10

George

14 Oct 2024

·

Stayed 2 nights

The place is very well situated shopping is near staff was great. After a long day of sightseeing and running around it was great to unwind at the bar and have a meal at the same place. Everything was awesome..

10

Joshua

30 Nov 2024

·

Stayed 3 nights

Old property well taken care of. Great service at the bar/Starbucks and front desk

8

Veronika

29 Jul 2025

·

Stayed 1 night

The property is beautiful and we enjoyed our stay. The breakfast (which is extra) was excellent! The latch to open the cabinet door to the mini fridge was unlatched but I am sure that can fixed easily. They accommodated us with side by side rooms which we really appreciated.

10

Javier

17 Sept 2023

·

Stayed 1 night

The room was great the bar was nice the restaurant had great food, awesome location

2

Carlos

18 Dec 2023

·

Stayed 1 night

no breakfast

Was this helpful?

AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $131	2 $131	3 $134	4 $131	5 $131	6 $131	7 $155
8 $131	9 $134	10 $172	11 $140	12 $131	13 $208	14 $158
15 $131	16 $131	17 $156	18 $148	19 $134	20 $166	21 $166
22 $131	23 $131	24 $131	25 $131	26 $140	27 $138	28 $139
29 $140	30 $140

DoubleTree Suites by Hilton Hotel McAllen

Prices for DoubleTree Suites by Hilton Hotel McAllen

Monthly average prices

About this property

Location

Room options

Suite, Multiple Beds, Microwave, Corner

Suite, 2 Double Beds, Microwave (Conference Table)

Suite, 1 King Bed, Mobility Accessible, Microwave (Roll-In Shower)

Suite, 1 King Bed, Accessible, Microwave (Roll-In Shower)

Suite, 1 King Bed with Sofa Bed, Microwave

Suite, Multiple Beds, Microwave

Room, Multiple Beds, Microwave (Conference Table)

Guest reviews of DoubleTree Suites by Hilton Hotel McAllen

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about DoubleTree Suites by Hilton Hotel McAllen

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21	22	23	24
25	26 $158	27 $149	28 $237	29 $137	30 $163	31 $151