Name: Comfort Suites The Colony - Plano West
Address: 4796 Memorial Drive, The Colony, Texas, United States of America, The Colony, Texas, US
Price range: US$60–US$126 per night
Rating: 7.03

What guests think

At Comfort Suites The Colony - Plano West, guests highlight a convenient location and occasional spacious rooms, but many reviews cite an aging property with frequent maintenance and cleanliness issues, along with repeated closures of the pool and hot tub.

Service feedback is mixed, ranging from friendly, helpful staff to absent or unresponsive front desk coverage. Rooms are often described as dated with odors, dampness, broken fixtures, noise, and occasional A/C or outlet problems, though some are quiet. Breakfast quality varies widely, from decent to poor, and equipment or cleanliness issues sometimes crop up. Expect a budget stay that trades polish for location.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool and hot tub are frequently reported closed or under renovation, sometimes without notice. Guests also note recurring elevator outages and other issues like broken ice machines, laundry problems, and a dated or closed gym.

Related guest reviews

2

Michael

9 Jan 2024

·

Stayed 2 nights

Unsafe environment with exterior doors circumvented and ignored, construction not indicated in advertisements and not clearly marked with appropriate warning signs, tape or other deterrents. Tripping hazzards at door threshold by large warn hole in filthy old carpet. Stench in room. Shower unclean and spray nozzle shoots water out sideways onto floor. Many holes in light blocking screen, neglect. Elevator inoperable. Grounds in substandard disarray. Unprofessional management being quite loud, singing to earbuds very early in morning to awaken guest, intolerable boisterous conversations throughout early morning hours. Management says guest are wrong, denying unprofessionalism and making crude accelusations in a defiant and defensive protest to confrontation. Management failed and neglected to cancel the reservation as promised after request was clearly made. Condescending remarks by staff. Unsafe and substandard conditions. Staff refuse to refund. Horrible representation of the brand.

2

Christina

25 Dec 2025

·

Stayed 5 nights

This is the worse hotel I’ve ever stayed in. There were cockroaches throughout. There was no hot water, only lukewarm. The pool and hot tub are undergoing long-term renovations and are inoperable. Terrible place!

8

Henri

16 Mar 2025

·

Stayed 2 nights

Overall, very good and efficient. Unfortunately, the swimming pool was closed without notice at Expedia (under renovation).

8

Marti

15 Apr 2023

·

Stayed 1 night

The elevator didn't work. Had to carry luggage up 3 flights. I'm 69 years old, didn't appreciate it one bit.

4

Lesli

26 Nov 2025

·

Stayed 2 nights

Pool and jacuzzi are closed with a sign that states “closed due allegations “ The whole point of renting this hotel was for a relaxing day at the pool and jacuzzi.Clogged toilet, sewage smell in room when we got here The room was dirty, with dirty dishes in the cabinets and the oven. Ice machines were broken. The spare bed had no Linens or pillows and was dirty with red stains Trash in the trash can in kitchen and on the floor from previous guest, black mold under sink And carpet was ripped on threshold of bedroom floor causing a tripping hazard. We had to book and stay another night and were charged over 100.$ I won’t stay here again. It’s gross and it’s unhealthy with the black mold. Overheard another guest raising hell over finding a dead rat in the microwave in his room and black mold. I guess I have that to be thankful for, not finding a dead rat in the microwave’.

8

raymond michael

3 Apr 2025

·

Stayed 1 night

The room is nice. Was disappointed the pool/hottub was closed. The breakfast area was a disater this morning. Good for the value.

6

Byron

12 Apr 2024

·

Stayed 6 nights

I cancelled reservation at another hotel because the swimming pool wasn't activated. Before I made reservations to this hotel (Comfort Suite), I called and asked if their pool was operational. They said yes. When I got to the hotel, the person at the desk said it's been out of commission for awhile and there aren't any plans to get it fixed anytime soon. I have four special needs foster kids which we plan our stay (they love swimming!). They were highly disappointed. I went to a hotel next door and the had a operational pool, I tried to cancel this hotel but expedia policy doesn't allow a refund or even a partial refund. We were there for a week. Last year we had a hotel with a pool that also had a pool out of commission, they gave us a courtesy call to let us know that. We were able to cancel that reservation and find another hotel with an operational pool.

6

Kristi

17 Apr 2023

·

Stayed 2 nights

When we got there the receptionist told us the elevator was broken and it remained that way even as we left 3 days later on Sunday.. it seemed very clean and a pretty good breakfast!

6

Kim

1 May 2024

·

Stayed 1 night

The property is clean and the service was nice. Not overly friendly or helpful. The gym was not updated and the indoor pool was not working. It is an older property in need of some work. Overall, a 3 rating simply for a good sleep.

4

Krystal

21 Jan 2024

·

Stayed 1 night

The property around the hotel was dirty, trash in shrubs. Ice in the parking lot from a leak somewhere left untreated and dangerous. The exterior door had a rock holding it open and unsecure, removed it twice and it was replaced. Hot tub not working, elevator not working. Furniture, carpet, towels and curtains in room had stains on them. Large pieces of paint flaking off in bath tub.

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Cleanliness

Reports are inconsistent, with many noting odors, dirty carpets or linens, mold, and pests (roaches common and some bed bug reports). Housekeeping and upkeep vary notably across rooms and common areas.

Related guest reviews

2

Victoria

31 Aug 2025

·

Stayed 1 night

Would not recommend. Room not cleaned properly, floor dirty, nightstand had something sticky on it, toilet cracked, fire sprinkler was covered with plastic.

6

Kimberly

31 Aug 2024

·

Stayed 1 night

Shower was not clean & hair was all over it

4

Michelle

15 Sept 2024

·

Stayed 1 night

The curtains on the window had MOLD on both panels. When I brought it up to the front desk all he said was “ok” No sorry or an offer to make things right. The were also stains on floors of the bathroom.

2

Elizabeth

26 Dec 2024

·

Stayed 1 night

Disgusting!!! The room was run down the carpet was DISGUSTINGLY. The bathroom was not clean. The pillows were smelly and the duvet was dirty. Definitely won’t stay again. Dirtiest hotel I’ve ever stayed in

4

Lesli

26 Nov 2025

·

Stayed 2 nights

Pool and jacuzzi are closed with a sign that states “closed due allegations “ The whole point of renting this hotel was for a relaxing day at the pool and jacuzzi.Clogged toilet, sewage smell in room when we got here The room was dirty, with dirty dishes in the cabinets and the oven. Ice machines were broken. The spare bed had no Linens or pillows and was dirty with red stains Trash in the trash can in kitchen and on the floor from previous guest, black mold under sink And carpet was ripped on threshold of bedroom floor causing a tripping hazard. We had to book and stay another night and were charged over 100.$ I won’t stay here again. It’s gross and it’s unhealthy with the black mold. Overheard another guest raising hell over finding a dead rat in the microwave in his room and black mold. I guess I have that to be thankful for, not finding a dead rat in the microwave’.

2

Claudia

3 Jul 2023

·

Stayed 2 nights

We found bed bugs, was too noisy, room was not perfect clean when we walked in. When we told the assistant manager about the bed bus he acted like nothing happened and just said I will have to call pest control to that room then. That’s it didn’t offer anything

6

Renan

5 Dec 2024

·

Stayed 1 night

The Hotel is ok! Breakfast was good. The A/C was dirty and spelled mood.

4

Priyadarshini

30 Oct 2025

·

Stayed 2 nights

The carper smells really bad, lot of creepy sounds at night. Never stay here again

2

shameka

11 Aug 2025

·

Stayed 1 night

We stayed in room 105. The room had a mold odor. The Rep at the front desk opened the room for us and begin spraying something from a spray bottle, I assume to try and block the odor. The bathroom light was horrible so there was a lamp on the counter for extra lighting. All the fixtures had rust stains. The towel rack was hanging from the wall. When you walk into the hotel it had an ODOR. This hotel deseves 0 stars.

2

Jake

16 Sept 2025

·

Stayed 2 nights

Bed bugs in room 323, now having to deal with them at home. I'm furious.

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Rooms

Some guests find rooms spacious, but many describe them as dated with flickering lights, worn tubs, odors or humidity, noise, and occasional A/C, outlet, or TV/remote issues. Wi Fi reliability is also uneven.

Related guest reviews

4

Silas

7 Oct 2024

·

Stayed 3 nights

Wifi never worked. Room wasn’t cleaned during the stay. Did have no bother sign out on first day but not after that. Also - water was pouring out of Ceiling light in breakfast room on my first night. Noisy rooms on both sides of me.

8

CARMINA

19 Jul 2025

·

Stayed 2 nights

Overall, the stay was good, it was nice and quiet. Although, with the lights flickering and my room 205 has curtains that do not close and the light from the parking lot shines in, it could have been an excellent stay.

6

Karen

3 Aug 2023

·

Stayed 1 night

Property was ok for a stay overnight. The phone was broken and bathtub needs to be upgraded. Other than that - it was ok, especially for the area. I know this area well and for being a new community, I wish this facility reflected more of that.

8

Z. Keith

19 Mar 2025

·

Stayed 4 nights

You are in the middle of anything you could need. Food, entertainment, peace and quiet. There was traffic quite close, but you don't notice due to the location and setting. The TV and its remote could have been better but I wasn't there to watch TV. Hopefully, I'll be back soon. Just move The Colony a wee bit closer to Iowa and I would be back tomorrow.

4

Venkata

30 May 2025

·

Stayed 2 nights

The location is ideal, with easy access to businesses and restaurants. The staff is friendly and accommodating. However, the hotel is quite old, with many amenities in disrepair. There are unpleasant odors in the carpets and beds, which are also uncomfortable. Additionally, the air conditioning unit is noisy.

8

Justin

30 Nov 2025

·

Stayed 3 nights

Spacious room.

8

Chris

1 Jun 2024

·

Stayed 1 night

Just a little dated.

6

Jaime

15 May 2023

·

Stayed 3 nights

It was ok. The bathtub would overflow when showering. We had to wait abiut 30-40 min for the water to leave so that the next person could shower. During our last night, teenagers were running up and down the asile and banging on our door around 9pm.

6

Ronald

5 Oct 2025

·

Stayed 3 nights

Room wasn’t what I expected. Tub was peeling..

8

shirley

19 Jul 2023

·

Stayed 2 nights

We did ok. It was very cool air conditioner. Bathroom tub needs update. Carpet needs update. Smelled like smoke

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Service

Service is mixed: several guests praise friendly, personable staff, while others report absent or sleeping front desk coverage and slow or unhelpful responses to issues.

Related guest reviews

10

Tam

12 Mar 2025

·

Stayed 1 night

I love the fact he akways new my name when I called. I loved it. Very personable

2

TAMARA

7 Jul 2025

·

Stayed 3 nights

The first room we had there was no phone to call the front desk, one of the bed was not stable on the platform so every time you sat on the bed, it tipped to the other side, had to go down to the front desk to have the manager come and take care of it the place was outdated and look nothing like the picture on the website. The first room was not clean so the move us to another room, if I had a chance I would've found another hotel because I had paid in advance I didn't want to loose my money. I will go on the hotel site for my next stay and not use this again. This hotel should be condemned.

10

EUGENE

16 Nov 2024

·

Stayed 4 nights

My check-in was fast and stress free. Dk was very friendly and assisted the customers before me with speed and with a personal sense of care. The facility was very clean from the time you stepped in through each day of my stay and the aroma scents was very relaxing. Chetan prepared all of the breakfast events during my stay and they were abundant. Equally important, you can see how prideful as well as the care he took in preparing the breakfast dishes which were very timely, satisfying and enjoyable. Will I come again, OF COURSE!!

10

Jose

21 Dec 2024

·

Stayed 1 night

The people were very friendly and always smiled. The food was delicious and fresh. I will definitely stay here again

10

Earl

26 Nov 2024

·

Stayed 5 nights

The staff, especially the front desk, always treat me great.

8

Siladitya

11 Aug 2024

·

Stayed 4 nights

The staff and front desk service were excellent. However, the property overall was disappointing. There was a broken mirror, and I had to change rooms due to a strong smoking odor. Additionally, the pillows were uncomfortable and seemed smaller than usual, though the staff mentioned they were simply more compressed.

4

Jonathan

26 Apr 2025

·

Stayed 2 nights

There was never anyone at the front desk. I always had to call to get someone to show up the room smelled when I went in and then after taking one shower, there was at least 2 feet of water in the tub that would not drain even the next day, I told them and they didn’t do anything the breakfast was decent and the people were friendly just weren’t very attentive

2

Jonathan

4 Dec 2023

·

Stayed 1 night

The property was ver dirty and the staff at the front desk were unbelievably rude! The light above the sink would not turn off which is out in the open in front of the King bed. At breakfast there was old crusty crumbs in the waffle mix, the spray for the waffle mix was out of date expired in September! There were gnats flying around the juice machine at least 20 of them! There were crumbs all over the floor in the room and in the hall! Overall experience was terrible! Since the light kept us up and wouldn’t turn off I called the front desk to see what he could do and he said “well I’m not a technician” then I said could we get a refund of some sort, he said “ you’ll have to call management on Tuesday morning” then with no bye or anything he just hung up! Very bad service!

4

Mattie

30 Jul 2024

·

Stayed 2 nights

We booked the room specifically for the jacuzzi in the room. When we got to the hotel they told us no jacuzzi rooms were avalibe because they had been booked solid for months. Even after showing the attendant the reservation they offered no solution to fix thw situation. The room we were given smelled musty and the carpet was wet. They moved is to a second room and it had a rusty nail stuck to one of the magnets in the shower curtain. As if that wasn't enough, the man working the desk at night was totally asleep in one of the lobby chairs when we returned from our night out at 3am. He opened his eyes for a split second, looked at us and when right back to sleep. Bottom line, Stay somewhere else.

6

Mark

21 Oct 2024

·

Stayed 3 nights

Convenient access to Top Golf. Free breakfast is a good perk. Common areas need updating. Reception staff wasn’t easy to understand or particularly welcoming.

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Location

Widely praised for convenience near restaurants, businesses, sports venues, and attractions, with several guests noting a generally safe, accessible area.

Related guest reviews

10

Carol

15 Jun 2024

·

Stayed 1 night

Convenient location

8

Z. Keith

19 Mar 2025

·

Stayed 4 nights

You are in the middle of anything you could need. Food, entertainment, peace and quiet. There was traffic quite close, but you don't notice due to the location and setting. The TV and its remote could have been better but I wasn't there to watch TV. Hopefully, I'll be back soon. Just move The Colony a wee bit closer to Iowa and I would be back tomorrow.

4

Venkata

30 May 2025

·

Stayed 2 nights

The location is ideal, with easy access to businesses and restaurants. The staff is friendly and accommodating. However, the hotel is quite old, with many amenities in disrepair. There are unpleasant odors in the carpets and beds, which are also uncomfortable. Additionally, the air conditioning unit is noisy.

6

Aaron

16 Feb 2025

·

Stayed 3 nights

Good area.

10

Albert

16 Nov 2024

·

Stayed 1 night

Great area

10

Rebecca

15 Feb 2025

·

Stayed 1 night

Close to every thing

10

Robert

9 Jun 2025

·

Stayed 3 nights

Stay was nice and the location was close to everything we needed during our visit, would recommend for a nice budget stay.

10

Erica

23 Jul 2024

·

Stayed 2 nights

Very nice, comfortable room at an incredible bargain. Staff was nice, breakfast was good, and area was safe.

6

Christopher

25 Oct 2024

·

Stayed 3 nights

We stayed for soccer games. It was conviently located by the fields and resonably priced. The breakfast was a normal hotel breakfast. The one issue was that the carpet on floor of the threshold to our room was frayed and bare to the cement and the hall carpet was bleached from cleaners.

6

Mark

21 Oct 2024

·

Stayed 3 nights

Convenient access to Top Golf. Free breakfast is a good perk. Common areas need updating. Reception staff wasn’t easy to understand or particularly welcoming.

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Dining

Breakfast feedback is inconsistent, from decent or good to bland, sparse, or late, with occasional equipment failures and cleanliness concerns. Drinks like coffee or juice are sometimes unavailable.

Related guest reviews

8

Deborah

29 Mar 2024

·

Stayed 4 nights

Room good - great bed, nice frig and sitting area. Nice to have hot water and coffee always open and staff has been wonderful!! But, pool and hot tub under construction - not available. Breakfast just so-so.

10

EUGENE

16 Nov 2024

·

Stayed 4 nights

My check-in was fast and stress free. Dk was very friendly and assisted the customers before me with speed and with a personal sense of care. The facility was very clean from the time you stepped in through each day of my stay and the aroma scents was very relaxing. Chetan prepared all of the breakfast events during my stay and they were abundant. Equally important, you can see how prideful as well as the care he took in preparing the breakfast dishes which were very timely, satisfying and enjoyable. Will I come again, OF COURSE!!

4

Datroynard

24 Jun 2025

·

Stayed 2 nights

Lights wasn’t working in the bathroom r over the sink the counter wasn’t finished . Floor was stained the pool was off limits we seen roaches at breakfast so we didn’t eat breakfast

4

Ricardo

27 Jan 2023

·

Stayed 1 night

This hotel was just meh. Nothing that it can brag about. It looks very old and the water pressure in the room was extremely low. Breakfast was very limited and there was nothing to drink. I have seen worse hotels but wouldn't stay at this one again.

10

Jerry

15 Jul 2025

·

Stayed 3 nights

The hotel was really nice, the king-size suite comfy bed great size room. No complaints, the complimentary breakfast was also great. Will definitely stay again.

6

SONTOS

26 Jul 2024

·

Stayed 3 nights

The breakfast was late coming out every morning. There was not coffee in the mornings. The pool was out of service and the whole first floor smelled like weed. The room was clean and the area was very convenient to top and great restaurants.

4

Audrey

23 Sept 2024

·

Stayed 2 nights

The pictures of the hotel are deceiving. The bathroom sink is in your room and not the bathroom. There was a picture in our bathroom that looked like it had mold on the frame. You could tell that my room had some water damage by the ceiling. You couldn't block the sunlight with the curtains. Last but not least there was a cockroach in the area where you get your syrup. I notified the front desk immediately and after waiting five minutes I left. I would NEVER stay at this hotel again. We didn't have regular pillows for our bed. We had 6 throw pillows as our pillows. DISAPPOINTED. NEVER AGAIN!

8

Amanda

27 Dec 2024

·

Stayed 1 night

Our stay was nice. The room was clean and did not have any distinct smell like I had heard others mention. Breakfast was decent. My only complaint is that the bed was hard, but my S/O didn't think so... so I guess that's just matter of preference.

8

John

23 Sept 2023

·

Stayed 1 night

Our home AC had been out 2 days, we were tired of sleeping in a 90+ degree house... I jumped on Hotels.com and this place had the highest rating for the price. Room was great, beds comfortable and NICE AND COLD AC! The guy who checked us in was a bit "sketchy" looking, not really "dressed" for a hotel front desk person. My only real complaint was the hotel breakfast was just awful. OJ was rancid.. I think they were eggs. and sausage patties should never look that gray... We came home to a cool house.. was grateful to find a quiet cool place to sleep...

4

Felicia

22 Nov 2023

·

Stayed 2 nights

There were water stains on the ceiling, (and we were on the first floor) so we were guessing they have a serious plumbing issue. It had a weird smell as soon as you walked in and the breakfast was tasteless. The eggs or what should've been eggs tasted like crumbles of cotton balls. The waffle maker was not working properly. it didnt cook the mix all the way. So we just threw everything away and when to McDonalds.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$65
February	US$81
March	US$76
April	US$81
May	US$73
June	US$109
July	US$82
August	US$70
September	US$68
October	US$75
November	US$72
December	US$70

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $71	16 $71	17 $60	18 $70	19 $70
20 $62	21 $61	22 $60	23 $63	24 $60	25 $76	26 $73
27 $60	28 $61	29 $61	30 $61

Su	Mo	Tu	We	Th	Fr	Sa
				1 $61	2 $72	3 $78
4 $60	5 $64	6 $64	7 $63	8 $63	9 $99	10 $126
11 $60	12 $61	13 $72	14 $64	15 $66	16 $100	17 $101
18 $60	19 $64	20 $63	21 $63	22 $65	23 $115	24 $113
25 $61	26 $61	27 $63	28 $64	29 $63	30 $69	31 $94

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Monthly average prices

About this property

Location

Room options

Suite, 1 King Bed

Suite, 1 King Bed

1 King Bed, Suite, Accessible

Suite, 2 Queen Beds

2 Queen Beds, Suite, Accessible

Suite, 1 King Bed with Sofa Bed

Guest reviews

Good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Comfort Suites The Colony - Plano West

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