Name: DoubleTree by Hilton Washington Dulles Airport
Address: 13869 Park Center Rd, Herndon, Virginia, United States of America, Herndon, Virginia, US
Price range: US$113–US$419 per night
Rating: 7.93

What guests think

At Hilton Washington Dulles Airport, travelers praise the convenient location and frequent airport shuttle, while feedback repeatedly notes spacious rooms that feel dated, with inconsistent maintenance and housekeeping standards impacting the overall impression for some guests.

Staff are often friendly and helpful, though several reviews cite rude or uninformative interactions and occasional late-night check-in glitches. Facilities range from a large gym and lively bar to a pool and hot tub with mixed condition or closures, plus paid parking and long walks in a very large property. Expect easy airport access, roomy accommodations, and variable standards.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Frequent free airport shuttle and a large fitness center are appreciated; on site bar and outdoor seating are noted. Pool and hot tub feedback is mixed, with reports of closures or cleanliness issues, and parking is paid with some long walks and an occasional broken elevator.

Related guest reviews

2

Kayla

2 May 2023

·

Stayed 2 nights

I literally was in the hospital today because i got an eye infection from their hot tub water splashing in my face. There were spots in the pool where the bottom was GREEN. extremely unsanitary and unsafe. Not to mention they couldnt get the hot tub to the right temperature so bacteria is THRIVING in that hot tub. NEVER AGAIN! IM CALLING MY LAWYER

10

Harry

23 Mar 2024

·

Stayed 1 night

A very good room, excellent facilities in service, including the staff, the food, and the fitness room

10

Mollie

19 Aug 2025

·

Stayed 1 night

Easy transportation to and from airport with hotel shuttle. Restaurant and bar on site that is open late with great service. All staff friendly and helpful. The room was clean and the Bed was comfortable but the hotel is a little dated. Overall good experience.

10

John P

17 Apr 2024

·

Stayed 2 nights

Pool was very good, though too warm for my liking. But having lap lanes in a hotel pool is rare, so high marks are due. This hotel has very good food service and seems popular for its meeting facilities, not just lodging. I would have given 5 stars of the pool were kept at a standard 84 to 86 degrees F and if the lobby elevator for garage access (an elevator with an attractive glass wall front) were functional, but alas, the elevator was broken and the pool was distressingly too hot for comfortable workouts. In every other respect, the hotel was first in class.

10

Stephen

23 Mar 2024

·

Stayed 1 night

Because the property is so large, it might be good to place more directional sings in the lower level sharing where the additional exit doors/ access areas are located. If these are located, then the front desk did not make us aware of the closest access area to our room. Overall, it was a lot of walking to enter and leave the building and reach our vehicle.

10

Angela

16 Aug 2025

·

Stayed 1 night

This property was perfect for ana airport proximity and parking pount of view. We had to pay less for parking here than all of the other options near the airport.

10

Richard

2 Jan 2024

·

Stayed 3 nights

Great hotel. Large gym and pool. We have stayed here multiple times

10

Irim

10 Feb 2025

·

Stayed 2 nights

It was ok. Did not seem like a 4-5 star hotel. Swimming pool was out of service. Would have been nice if they would have noted this before the booking

10

Kathy

11 Apr 2025

·

Stayed 1 night

We appreciated the shuttle to and from Dulles every 30 minutes with friendly drivers. At the hotel entrance is comfortable outdoor furniture to sit and relax around a gas fire pit. There is a decent, not fancy, breakfast buffet for $10 for 2 people. We would return here if we were in the area again.

10

Brandy

13 Apr 2024

·

Stayed 1 night

I’m local and this is our favorite mini escape because the pool is warm and the hot tub and they have fire pits. The food is really good in their pub restaurant and so are drinks but they need more help because it takes hours to get. The staff is amazing.

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Cleanliness

Many guests found rooms and public areas clean, but several report dust, musty odors, stained or worn carpets, mold, and housekeeping misses, making cleanliness inconsistent.

Related guest reviews

4

Alshraefarana

21 Apr 2024

·

Stayed 1 night

Cleanliness was an issue, visit didn’t uphold the Hilton name

8

Caroline

5 Jul 2025

·

Stayed 1 night

Liked the convenience of being close to Dulles. Clean room but the side elevators and lobby were not cleaned while we were there. Someone spilled something in the elevator and it remained there for more than a day.

4

Richard

18 Aug 2025

·

Stayed 1 night

Room not clean, nightstand heavy coat of dust Tv not working

4

Frances

25 Sept 2023

·

Stayed 1 night

The carpet felt damp and there was mold in the shower. Bed was comfy but overall an unclean vibe. Seriously needs updating. Food was so-so.

4

Khalid

24 Jun 2025

·

Stayed 1 night

Sorry to say the hotel needs renovation and cleaning. Looks very old and how the area of coffee machine and also dressing area to be directly open on bathroom. No door between. It’s really terrible. Also insect in bathroom inside the towel. So sorry I can’t recommend at all to anyone

4

Jefrina

9 Feb 2025

·

Stayed 2 nights

The room had a lot of dust and was not cleaned properly. Disappointed for a Hilton Stay

10

Alexis

24 Aug 2025

·

Stayed 2 nights

Great place to stay. Had 2 children with us. It was safe, clean, & restaurant had good options.

10

Kathy

6 May 2025

·

Stayed 1 night

We stayed here twice in one month and both times had a pleasant experience. We would return here if we had the chance. The staff was professional and helpful and the room was clean and no complaints on its’s condition.

8

Joyce

2 Feb 2025

·

Stayed 1 night

Everything is exceptional except for the dust, yes just plain dust on the bedside tables. I have had a severe cold/cough for over 4 weeks and history of allergies. I did not wet dust myself as l did not want this stuff to get airborne. Photos as proof.

4

Kaylin

3 Jun 2025

·

Stayed 1 night

This hotel is large but extremely dated. It’s dated to the point that even if the space is clean, it looks dirty.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are spacious but dated, with worn carpets and older fixtures; many mention no in-room fridge or microwave. Maintenance and comfort vary, with issues like shower temperature or pressure, thermostats and lights, and occasional noise between rooms.

Related guest reviews

4

Brenda

26 May 2025

·

Stayed 1 night

We were in room 309. The temperature in the room was like being in a refrigerator. Called front desk and a technician came up. I explained the situation to him about not being able to change the thermostat. He told me that he could not do anything about it. I asked for two extra blankets. Will never book at this hotel again. Also, the parking spaces are not numbered which made locating your car difficult.

6

Matthew

23 Jun 2024

·

Stayed 1 night

Hilton at Dulles is old and tired. Rooms badly need updating. Popcorn ceilings. Old stained carpet. Old beds. Curtains don’t fully cover or close, so if you manage to fall asleep the morning dawn will be sure to wake you early.

8

Jauan

11 Jun 2025

·

Stayed 1 night

Great staff , great location , very clean . only con was no amenities or very few amenities. no fridge , microwave or anything.

2

wasima

11 Aug 2025

·

Stayed 3 nights

This the worst hilton I’ve ever stayed. We were there for wedding. Lots of people came from Boston. Since the reception was in the same hotel all of us stayed there. There was no microwave and Fridge in the room. I was told that they do not have those in any of the room. Some of my friends got fridges in the room. I told the front desk that I have insulin and i need a fredge. Her response was “we can keep in here in the office”. My question is if others can get the fridge why couldn’t I have it since she knew I need it. Front desk people were very rude. The bathroom sink was broken. There was water lick on the sink. Both if the beds were very small. It was a twin bed. Not a full size or queen size. Overall our experience was very bad. I would not recommend anyone unless things change.

2

Lan

25 Sept 2025

·

Stayed 1 night

Room is very clean but very very outdated and it seems like it’s falling apart. The shower temperature keeps changing….the room is still over 200 and with this quality, quite disappointing

6

Amie

5 Jan 2024

·

Stayed 1 night

The hotel is clean and the staff was very friendly. Unfortunately, the soundproofing between rooms is very poor. We were woken several times by the family in the next room.

6

Matthew

29 Nov 2024

·

Stayed 2 nights

Junior suite - No water pressure in shower due to valve not closing all the way. Asked to fix but they just changed the shower head instead. Overall i dont feel like it was money well spent and not just due to the shower. Good - What a fantastic breakfast meal options and great tasting too. Staff are friendly and its quiet

6

MARK

1 Aug 2025

·

Stayed 1 night

The rooms were dated. I got an upgraded Jr. King Suite which I hope is an upgraded room but it is not. Decor is clearly outdated. They still had a bathtub and shower curtain.

6

Matthew

14 Nov 2025

·

Stayed 1 night

Room needs updated and is not up to Hilton standards. Outdated carpet, uncomfortable mattress, shower faucet not functioning properly, old style toilet and tub.

6

Paul

5 Oct 2025

·

Stayed 3 nights

Room was nice size. Large roomy. However the bathroom. Bathroom picture broken on wall. Wall paper peeling in corner. Water on floor after shower. Parking horrible. Had to pay. Other hotels in are do not charge for parking. Have to walk a distance to car. Room was very noisy . Could hear person next door on cell phone talking. Hotel lobby beautiful. Restraunts food and location wonderful. Breakfast buffet nice but yes not free.

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AI-generated summary based on recent guest reviews

Service

Staff are frequently described as friendly and helpful, yet service is inconsistent. Reports include rude or uninformative interactions, billing and restaurant coordination problems, and late-night check-in or shuttle issues.

Related guest reviews

2

Nancy

26 Jun 2025

·

Stayed 1 night

We were delayed on our flight and missed the last shuttle, so we had to pay an uber. We picked the Hilton because they had an airport shuttle. We have arrived finally and the system is down so they can’t check us in because they can’t make keys. We have been waiting now for half an hour.

6

Azraa

1 Sept 2025

·

Stayed 1 night

The hotel is nice and big. However, service is lacking. Is a little lazy a young lady of Polynesian/Samoan descent asked me if I already had the digital key. I stated that I wanted a physical key. She handed me the key. Didn’t tell me about the amenities, my benefits, where the restaurant for breakfast was, what time breakfast stated and ended. LITERALLY NOTHING! So of course when I got to breakfast …I thought I had a complimentary breakfast through my diamond status (some provide it some don’t) the waitress Maria and waiter Tabio were incredibly rude …won’t stay here again

6

Roziena

18 Aug 2025

·

Stayed 2 nights

The eggs in the breakfast buffet were rancid and I still have diarrhea from consuming it two days later. The comforter between the bed sheets were a brown color. The folks driving the shuttle buses from IAD to the hotel are rude and constantly arguing with each other. My credit card was repeatedly charged for the hotel room even though I pre-paid through Expedia. Had I not been checking my statement carefully, I would have overpaid by $300+. Next time, I'll go to the Marriott instead.

8

Christine

7 Apr 2025

·

Stayed 1 night

This is a great hotel near the airport. Incredibly comfortable beds, great breakfast and a great restaurant for dinner /drinks We paid for dinner on a credit card and tip in cash. When we tried to check out at the front desk, the front desk woman told us the $56 dinner came out of our $50 security deposit. We showed her the receipt that we paid and asked her to correct it. She said she could not, so we asked her to contact someone in the restaurant like a restaurant manager and have them correct it and she said no one is here. we asked her if she would check but she said no so we literally walked 10 steps into the restaurant and spoke to the manager who was able to come out to the desk andcorrected it. She wouldn't even pick up the phone and try to correct it herself!

4

Mark

6 May 2025

·

Stayed 1 night

I waited over 30 mins for their bus at Dulles Airport. It never showed up. I had to pay for taxi services.

10

Mollie

19 Aug 2025

·

Stayed 1 night

Easy transportation to and from airport with hotel shuttle. Restaurant and bar on site that is open late with great service. All staff friendly and helpful. The room was clean and the Bed was comfortable but the hotel is a little dated. Overall good experience.

10

Radhika

18 Jul 2025

·

Stayed 2 nights

Very nice staff and well maintained

4

lydia

13 Nov 2024

·

Stayed 2 nights

Front desk person so rude. I requested a room away from elevator. He said ok. I got to my room what a surprise. Was next to some hydraulics pipe room. When I asked him for a quiet room. He said that’s what happens when I make my reservation from Expedia. Plus you have to wait for hot water for 30 minutes in the shower.

10

Tabatha

27 Apr 2025

·

Stayed 1 night

Very friendly and helpful staff!

2

Tenille

26 Jun 2025

·

Stayed 1 night

Said they had free shuttle… forgot to mention it stops running at 12:45 am!!! Paid for an uber to get to property and had to sit and wait in the lobby for an hour and a half because they could not get the keys to the rooms to work. Said they were fixed and they were not, had to wait for a member of the hotel staff to walk everyone around to their rooms and let them in. Got to the hotel at 1:10 am got in our room finally at 2:50 am.

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Location

Very convenient to Dulles with a frequent free shuttle; good for overnight or park-and-fly stays. The immediate area has limited walkable dining.

Related guest reviews

8

Michael

12 Feb 2024

·

Stayed 3 nights

Clean and comfortable. Fairly close to the airport with a shuttle. Basic restaurant on site. But nothing else in the area. Staff was efficient.

10

Martin M.

4 Dec 2024

·

Stayed 1 night

Great stay in a large elegant hotel. Free shuttle to airport. We will stay here again next trip.

10

Andrew

26 Apr 2024

·

Stayed 1 night

Easy parking and very close to the airport!

8

Olafur

22 Apr 2023

·

Stayed 1 night

Convenient Airport hotel

10

Rashid

21 Jul 2025

·

Stayed 3 nights

Nice hotel close to IAD Airport,

10

Lynne

12 Aug 2024

·

Stayed 1 night

This is a good choice for an overnight when flying out of Dulles International Airport. This Hilton has clean, spacious and comfy rooms. There is excellent free shuttle to the airport every 30 minutes and they are just 10 minutes from Dulles.

10

Angela

16 Aug 2025

·

Stayed 1 night

This property was perfect for ana airport proximity and parking pount of view. We had to pay less for parking here than all of the other options near the airport.

10

Barbara

20 Jul 2025

·

Stayed 1 night

I appreciated the free shuttle to the airport.

10

Alejandra

15 Apr 2024

·

Stayed 1 night

Very easy to access, great parking, very convenient to airport, with frequent shuttle to airport

8

Joseph

6 Nov 2023

·

Stayed 1 night

Very friendly staff. Worn down carpeting and finishes. Nothing close for dining besides in hotel

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AI-generated summary based on recent guest reviews

Dining

On site restaurant and bar receive praise for food and late hours, but breakfast is not always included and experiences vary. Complaints include rancid buffet items, unaccommodating staff, banquet issues, and slow service when busy.

Related guest reviews

6

Roziena

18 Aug 2025

·

Stayed 2 nights

The eggs in the breakfast buffet were rancid and I still have diarrhea from consuming it two days later. The comforter between the bed sheets were a brown color. The folks driving the shuttle buses from IAD to the hotel are rude and constantly arguing with each other. My credit card was repeatedly charged for the hotel room even though I pre-paid through Expedia. Had I not been checking my statement carefully, I would have overpaid by $300+. Next time, I'll go to the Marriott instead.

8

Christine

7 Apr 2025

·

Stayed 1 night

This is a great hotel near the airport. Incredibly comfortable beds, great breakfast and a great restaurant for dinner /drinks We paid for dinner on a credit card and tip in cash. When we tried to check out at the front desk, the front desk woman told us the $56 dinner came out of our $50 security deposit. We showed her the receipt that we paid and asked her to correct it. She said she could not, so we asked her to contact someone in the restaurant like a restaurant manager and have them correct it and she said no one is here. we asked her if she would check but she said no so we literally walked 10 steps into the restaurant and spoke to the manager who was able to come out to the desk andcorrected it. She wouldn't even pick up the phone and try to correct it herself!

10

Angel J

22 Jun 2025

·

Stayed 1 night

All good! Restaurants excellent

10

Mollie

19 Aug 2025

·

Stayed 1 night

Easy transportation to and from airport with hotel shuttle. Restaurant and bar on site that is open late with great service. All staff friendly and helpful. The room was clean and the Bed was comfortable but the hotel is a little dated. Overall good experience.

4

Gregory

5 Aug 2024

·

Stayed 2 nights

Property is showing it's age and the pool was poorly maintained. Beware if booking with the "free breakfast package" The breakfast staff at the buffet is miserable and you're treated like freeloaders by using the free breakfast coupons Hilton requires you to turn in. Disappointing.

8

william

1 Jun 2025

·

Stayed 1 night

Great hotel and restaurant and bar. Hotel was really nice very clean and staff was good. Shuttle was free and ran ontine

10

Daryle D

23 Feb 2025

·

Stayed 1 night

Staff at the breakfast buffet were not accommodating. Overall structure were just ok.

8

Jen

17 Jan 2023

·

Stayed 19,373 nights

I would definitely stay here again. The property was nice, and the staff were friendly. Everything appeared clean around the hotel and in the room which is a huge plus for sure! The bed and pillows were very comfortable. I would have liked to see a mini fridge in the room and should just be standard at all hotels, I think. People are going to most likely have drinks and leftovers from restaurants to keep cold. I also enjoyed the toiletries offered and the bathroom was set up nicely with extras like a robe, plenty of towels and hairdryer. As far as the restaurants I only ate at the Cardinal twice. The food was really good but a little overpriced. All the bartenders/wait staff were very personable but our wait for dinner was disappointing. The hotel clearly didn't properly staff when there were multiple events occurring there. There was only 1 dinner restaurant option at the hotel so that is where everyone tried going of course. Despite being short staffed they did the best job they could, for sure, though. My only other disappointment was the condition of the pool and hot tub. They definitely need a new paint job and to be skimmed more often.

10

Charles

6 Jun 2023

·

Stayed 2 nights

The hotel is super short ride (not walkable) from the airport. The bar has really good food try the turkey sandwich w/ roasted red peppers. Rooms are great and the staff is always pleasant to deal with.

10

Chackrit

13 Jan 2025

·

Stayed 2 nights

We went for a TKD tournament there on 1/10/25. After the tournament was we had a banquet. I guess the tournament was running late so when it was time for the banquet the wait staff and manager were annoyed. After the banquet my son had to compete in the finals and didn’t touch his dessert so he doesn’t crap up. My wife asked the manager if it was ok to pack his dessert so he can eat it later. The manager said no. It was so rude. Apart being that the salmon was bland, the filet mignon was all well done and least let us have the dessert which looked to have more moisture than that beef jerky filet mignon. The front desk was great, but that’s abt it. I don’t want to even talk abt the broken fridges, microwaves and heater we experienced during a 2 night stay.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$117
February	US$127
March	US$158
April	US$166
May	US$182
June	US$156
July	US$128
August	US$124
September	US$142
October	US$177
November	US$126
December	US$109

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $419	17 $124	18 $113	19 $114
20 $113	21 $124	22 $124	23 $124	24 $124	25 $115	26 $115
27 $115	28 $124	29 $124	30 $124

Su	Mo	Tu	We	Th	Fr	Sa
				1 $120	2 $115	3 $115
4 $115	5 $124	6 $124	7 $124	8 $124	9 $124	10 $121
11 $115	12 $121	13 $121	14 $124	15 $124	16 $115	17 $115
18 $115	19 $124	20 $124	21 $121	22 $124	23 $115	24 $115
25 $115	26 $124	27 $121	28 $124	29 $124	30 $116	31 $115

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Monthly average prices

About this property

Location

Room options

Room, 1 King Bed, Accessible (Roll-In Shower)

Junior Suite, 1 King Bed

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

Room, 2 Double Beds, Accessible, Bathtub

Room, 1 King Bed (Dual Rain Shower)

Room, 2 Double Beds, Accessible (Roll-In Shower)

Room, 2 Double Beds (Dual Rain Shower)

Room, 2 Double Beds

Room, 2 Double Beds, Accessible (Mobility & Hearing, Roll-In Shower)

Room, 1 King Bed

Room, 2 Double Beds, Accessible, Bathtub (Mobility & Hearing)

Guest reviews

Good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about DoubleTree by Hilton Washington Dulles Airport

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