Name: Hyatt Place Herndon Dulles Airport - East
Address: 13711 Sayward Boulevard, Herndon, Virginia, United States of America, Herndon, Virginia, US
Price range: US$105–US$231 per night
Rating: 8.25

What guests think

At Hyatt Place Herndon Dulles Airport - East, travelers highlight spacious rooms, a convenient location near Dulles and the Silver Line, but also inconsistent shuttle service, frequent elevator outages, and mixed breakfast quality.

Parking fees surprise some guests, and several mention dated decor and maintenance problems such as weak shower pressure, cold pool water, and occasional HVAC or plumbing issues. Service feedback is mixed: many commend courteous, accommodating staff, while others report slow or understaffed check-ins, uneven housekeeping, and unresponsive front desk at times. Overall, expect a practical airport stay with roomy accommodations and trade-offs in upkeep and operations.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are a mixed bag: the indoor pool and small gym exist but the pool is frequently reported as cold, one elevator is often out of service, and the on-site restaurant/bar is commonly closed or minimal. Expect paid self-parking with limited clarity on permits.

Related guest reviews

8

Mary

14 Jun 2025

·

Stayed 2 nights

Bedding comfortable, excellent free breakfast buffet, enjoyed the pool-wish there was a hot tub, close to airport and shuttle pickup was prompt

4

Tazhae

4 Jan 2026

·

Stayed 1 night

Let me start by saying you have to pay for parking, but they have limited spot. The host explained that they have their own private towing company, which is crazy. Additional cars cost even more. Breakfast was very very limited and honestly sad. The oatmeal tasted like tap water that had been sotting out for days and the orange juice was so separated that it was in layers. Ew. The rooms are large and spacious, which we loved, but they have old school ac/heat8ng units that took forever to heat up the room. As for amenities, the tv is very old (dont count on a smart tv. Bring a fire stick or something) and there wasn't even coffee in the room. Just two tea bags. The bathroom was extremely small, but clean. And the checkout host barely paid attention to anything. Overally, the hotel looks decent, but is definitely overpriced.

4

Dwayne

1 Nov 2025

·

Stayed 1 night

1. Only 1 elevator IN OPERATION 2. Restaurant / Bar closed 3, Unidentified object on the wall in my room, adjacent to the door 4. The water pressure in the shower was horrible. It literally dripped out I will not be returning

6

Beate

23 Dec 2025

·

Stayed 2 nights

The pool area was freezing..the water could be warmer too..but the room the pool was in was really freezing... The rest was good!

8

Julie

28 Nov 2025

·

Stayed 1 night

Everything was great, but I think it’s outrageous that you charge $15 for parking when you have a parking lot.

6

Samu

2 Nov 2025

·

Stayed 1 night

The room was really spacious, nothing to complain about. The pool was horrible and the water ice cold. Why even have a pool if you are not going to take care of it?

8

NEJIB

15 Jul 2025

·

Stayed 1 night

Great place to stay, close to everything. They provide shuttle service to the airport, shopping and rests near by. The pool is small and no hot tub.

2

Thomas

31 Oct 2025

·

Stayed 1 night

Restaurant was closed and they said cook did not show for work two time on both stays and also elevator out of service on both stays on 10/3 and 10/25

10

Tegegne

16 Jun 2025

·

Stayed 1 night

Clean gym and great indoor pool

8

Peter

25 Aug 2025

·

Stayed 3 nights

Title: Comfortable Stay with a Few Setbacks We had a generally pleasant experience at Hyatt Place Herndon Dulles Airport East. The customer service was warm and welcoming, and check-in was quick and hassle-free. Our room was clean, modern, and very comfortable, with an updated bathroom and daily housekeeping that kept everything fresh. However, there were a couple of issues that impacted our stay. One of the elevators was out of service for most of our visit, which led to long waits and some inconvenience, especially during busy hours. More concerning was the indoor pool’s water temperature—it was extremely cold, to the point that my daughter became ill after swimming. This was disappointing, especially since the pool was a key reason we chose this hotel. Overall, the hotel offers good value and comfort, but I hope management addresses the elevator and pool temperature issues to improve the experience for future guests.

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Cleanliness

Cleanliness feedback is mixed, with many clean rooms noted but recurring reports of odors, stains, pests, and worn furnishings. Housekeeping consistency varies, and some guests found maintenance issues that affected perceived cleanliness.

Related guest reviews

2

Edward

17 Jun 2025

·

Stayed 1 night

Hotel had bugs.

6

Ikjoon Joshua

4 Jan 2026

·

Stayed 1 night

The room was acceptable. I had been there before and was much cleaner back then. The room looks dated (carpet edges worn out, bath tub rails a bit loose, bathroom sink has a crack etc ) The staff was courteous. There was a dead bird in the parking lot. I notified the staff, and the bird was still there the next day.

6

Joanne

1 Oct 2025

·

Stayed 1 night

Everything would have been perfect, except for the 'stale smell' in the room and the carpet. I made the mistake of taking off my shoes and got brown dirt on the bottom of my feet. Pretty gross.

10

Linda

12 Jan 2026

·

Stayed 1 night

Clean room, front desk staff great.

6

MICHAEL

27 Jun 2025

·

Stayed 1 night

Parking was limited. The property seemed nice and smelled clean, however we did find two silverfish bugs in the room. The staff was friendly, however it bothered me, as a paying customer, that a man came in the next morning and asked the front desk clerk if he and his family could eat breakfast there for free. They were told yes and suddenly were in line and taking up table space that was already limited along with all those that had paid for those services.

6

Barb

8 Oct 2025

·

Stayed 1 night

Hallways and room smelled like dirty laundry. The furniture had stains on it. We were not informed during check in you needed a parking pass for your car. Someone on the elevator told us if we didn't have one we would be towed. We had a very early flight the next morning, that could have been disastrous if we were towed and missed two flights.

4

Cecilia

14 Jul 2025

·

Stayed 2 nights

Not clean....holes in towels....food gone by 9:45am Monday. Only saving grace was area and front desk. For Hyatt brand this is unacceptable.

4

fatih

30 Nov 2025

·

Stayed 1 night

Not clean

2

Kayla

13 Jul 2025

·

Stayed 1 night

The ice maker had mold in it. Our tv kept shutting off every 5 mins and the bed was wet when i pulled back the blankets staff was ok

4

Tito

29 Sept 2025

·

Stayed 2 nights

I wanted to share my experience at this hotel so people are aware. When I booked, I made it clear that we were coming to celebrate our anniversary and asked if they could do anything special for the occasion. When I arrived at the reception, the lady there was extremely cold and basically told me they don’t do anything like that at all, unlike other hotels I’ve stayed at. First off, we were initially given room 515, and it was really not clean at all. It smelled awful, like there had been dogs bathing in there or something. We asked to change the room, and they did move us to another one, but the second room was just superficially clean. Everything was sticky—the door was sticky, the chairs were sticky, the sink was sticky. It was obvious they hadn’t properly cleaned the place. Then, when it came to the complimentary breakfast, there were no labels on the food at all. You had to guess whether something was beef or chicken or whatever it was, which was really inconvenient.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are spacious and generally comfortable, but decor feels dated for some, with occasional issues like noisy HVAC or plumbing, soft mattresses, and limited in-room amenities such as no microwaves and older TVs. Noise between rooms is mentioned occasionally.

Related guest reviews

10

Musa

3 Jan 2026

·

Stayed 1 night

Good and comfortable as always. The mattresses did sink in a bit, making it slightly uncomfortable.

4

Kevin

4 Jun 2025

·

Stayed 1 night

Staff was great and Dulles shuttle was quick (10min from calling the front desk). They also schedule their shuttle on the hour starting at 5am heading to the airport. Unfortunately the room is very noisy. I’m not even super noise sensitive but I could hear water gushing through the pipes from the room next door, and could hear them urinating while I was laying in bed. Speaking of the bed, very plush! But that doesn’t mean comfortable. I probably slept two hours out of the seven I was there. Quite literally ANY movement from my wife was transferred to me, making it very difficult to sleep. Probably fine for some, but this place isn’t for me.

10

Nancy

7 Dec 2025

·

Stayed 1 night

The staff was very nice and friendly, the hotel beautiful with a huge room for 3 adults! Added bonus of free breakfast and free airport shuttle! Would highly recommend this to anyone traveling this area even for a night.

8

Christopher

12 Sept 2025

·

Stayed 1 night

Good enough. Big room

4

Tazhae

4 Jan 2026

·

Stayed 1 night

Let me start by saying you have to pay for parking, but they have limited spot. The host explained that they have their own private towing company, which is crazy. Additional cars cost even more. Breakfast was very very limited and honestly sad. The oatmeal tasted like tap water that had been sotting out for days and the orange juice was so separated that it was in layers. Ew. The rooms are large and spacious, which we loved, but they have old school ac/heat8ng units that took forever to heat up the room. As for amenities, the tv is very old (dont count on a smart tv. Bring a fire stick or something) and there wasn't even coffee in the room. Just two tea bags. The bathroom was extremely small, but clean. And the checkout host barely paid attention to anything. Overally, the hotel looks decent, but is definitely overpriced.

8

Carmen

1 Jul 2025

·

Stayed 1 night

Whether it was good . The air conditioning was noisy. The staff very good.

10

Michael

8 Apr 2025

·

Stayed 1 night

Rooms have no microwave

8

Victor

2 Jul 2025

·

Stayed 1 night

Very spacious rooms!

8

Virginia

3 Jan 2026

·

Stayed 1 night

Really nice rooms. Night staff not very friendly. Shuttles run every hour which is not convenient. Good breakfast options.

6

Darryl

27 Sept 2025

·

Stayed 1 night

Room was clean but very dated . Room was large with sofa sitting area. Mattress was a big sagging but a very quiet in room. Ok for a night before a flight out but would not want to stay longer. Breakfast was just ok. Shuttle was ok.

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Service

Service is inconsistent: numerous guests praise friendly, helpful staff, yet others report slow or understaffed check-in, difficulty reaching the front desk, and problems with the airport shuttle scheduling or response. Experiences vary widely by time and staff on duty.

Related guest reviews

6

Virginia

5 Dec 2025

·

Stayed 2 nights

The gal at the front desk needs more training and they need more than one person at from desk. We waited over 30 min to front desk. Plus she asked a friend to help her that was just hanging out at the bar area, I ask the girl if she was the manager and she said no I use to work here years ago. Really not how you do business. Not a great experience. The rooms are clean and comfortable so I will say that. They need new management or manager to get things in order.

2

Seoung-hyun

16 Dec 2025

·

Stayed 2 nights

There was no shuttle service from the airport to the hotel. Though I called a couple of times, nobody responed. Later a receptionist casually told me that she missed a call. The receptionist should be replaced because she even tried to argue against the customer. It was a terrible experience. No recommendation at all.

2

Salil

13 Oct 2025

·

Stayed 1 night

We are regular Hyatt customers. This Hyatt brand was not upto Hyatt standards. We paid $250 for a night expecting Hyatt standards. Rooms are outdated and definitely need renovation, breakfast was definitely NOT Hyatt standard. The receptionist when we checked in was great but the lady at checkout lacked proper etiquette.

10

Leonel

11 Jul 2025

·

Stayed 1 night

When I check in the Lady originally from Texas - she’s amazing Represent the brand amazing

8

YOSHITAKA

29 Nov 2025

·

Stayed 1 night

The staff member who assisted me was extremely kind and helpful.

6

Kentavia

29 Jul 2025

·

Stayed 1 night

After a 12hr flight, my family and I really just wanted to relax before having to catch another flight the following day. When we got to the airport, we tried calling the hotel for the shuttle for about 10-15mins before having someone pick up the phone (no exaggeration). I originally thought front desk must be busy but when we got there, there was only 1 family there and two gentlemen at the front desk. One taking forever to check in the family in front of us and the other just watching.. While the phone was ringing nonstop. The hotel itself is nice but the service is too slow.

10

Kimberley

29 Dec 2025

·

Stayed 1 night

Staff was very courteous.

4

Terry

20 Mar 2025

·

Stayed 8 nights

The hotel was not efficient in transporting people to the airport. There was a lack of flexibility causing my group of 52 people to be delayed and stranded at the airport. Rooms were not cleaned, even after requesting that they be cleaned several days. The key cards did not work for the entire group, They had to return to the desk to get the cards to work. Several times both elevators were out of order.

2

Mohammed

15 Mar 2025

·

Stayed 1 night

I had a very disappointing experience at this hotel due to the behavior of the front desk employee. They were extremely rude, disrespectful, and unprofessional from the moment I arrived. Instead of being welcoming and helpful, they were dismissive and condescending, making the check-in process unnecessarily difficult. Their attitude made me feel unwelcome, and they showed a complete lack of customer service skills.

4

Abdulaziz

29 Nov 2025

·

Stayed 1 night

Receptionist took a very long time to check in a family before us, almost 30 minutes!

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AI-generated summary based on recent guest reviews

Location

Convenient location near Dulles Airport with a complimentary shuttle and walkable access to the Silver Line for trips into DC. The area is generally quiet and feels safe, though dining options within easy walking distance are limited.

Related guest reviews

10

peter

13 Oct 2025

·

Stayed 1 night

Good location for the airport and convenient hotel shuttle to / from the airport . Room was comfortable .

10

Nancy

17 Mar 2025

·

Stayed 2 nights

Great location with easy access from airport and then via metro to dc capital area. Couldn’t have been easier. Clean and safe location

10

Rebecca

30 Sept 2025

·

Stayed 1 night

Perfect location for late night check in and early morning flight out of Dulles.

10

Joan

29 Aug 2025

·

Stayed 4 nights

Stayed here for 4 nights whilst visiting Washington DC. There is a shuttle that you call to pick up from the airport on arrival and then its return to the airport is every hour on the hour (you book a slot at the front desk). You can also book the shuttle to go to a nearby area to eat. Check in was quick and the member of staff was polite, kind and friendly. There was an issue with the room I was given (there was already people in it) but this was dealt with quickly on return to the front desk and I was given another room. There are 2 elevators but only 1 worked the time I was there (can’t say if this is the norm). It didn’t hinder the stay at all. There is a pool and gym on the ground floor but didn’t use these. In the lobby area there are a few things for sale - some drinks, potato chips etc. There was coffee in the lobby too. Although there were signs on all the floors for vending, I didn’t manage to find anything, only ice machines. The room I had (301) was a large size with a seating area, king size bed, coffee machine and fridge. The room was only serviced once during the stay but that was fine (apart from no coffee but guess you can ask at front desk) The breakfast was between 6-9.30/10am and had a meat choice, potatoes, eggs and other things like a waffle maker. Plenty to start the day with. The hotel was around 10 minute walk to the metro (innovation center) and I felt safe during the day walking there and back. Would stay here again

8

S

15 Sept 2025

·

Stayed 1 night

Very good airport hotel. Comfortable, spacious rooms, free breakfast and ok leisure facilities. Good shuttle service and easy access to Metro.

10

RJ

23 Sept 2025

·

Stayed 2 nights

The location and access to the DMV are great.

8

Yousaf

18 Oct 2025

·

Stayed 1 night

Close to airport and other amenities.

8

Brandy

31 May 2025

·

Stayed 2 nights

Excellent location in proximity to the metro to reach the airport or head into DC.

10

SALEH

6 Apr 2025

·

Stayed 1 night

Location is close to the airport

8

Martin

22 Aug 2025

·

Stayed 1 night

nicely located near IAD Airport and easy access to transit (metro)

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AI-generated summary based on recent guest reviews

Dining

Breakfast is included and ranges from adequate to good, but several guests found it limited or poorly stocked at busy times, with disposable cutlery. The on-site restaurant/bar is frequently unavailable or very limited.

Related guest reviews

6

Christopher

30 Jun 2025

·

Stayed 1 night

The property is advertised that it has a bar and a restaurant. They have neither. They have a bar with 4 beer options and you can order some finger foods that the bartender has to stop serving and go to the back and cook. It does not have a restaurant. All the staff are friendly and the hotel is clean. It’s not what I was expecting.

4

Tazhae

4 Jan 2026

·

Stayed 1 night

Let me start by saying you have to pay for parking, but they have limited spot. The host explained that they have their own private towing company, which is crazy. Additional cars cost even more. Breakfast was very very limited and honestly sad. The oatmeal tasted like tap water that had been sotting out for days and the orange juice was so separated that it was in layers. Ew. The rooms are large and spacious, which we loved, but they have old school ac/heat8ng units that took forever to heat up the room. As for amenities, the tv is very old (dont count on a smart tv. Bring a fire stick or something) and there wasn't even coffee in the room. Just two tea bags. The bathroom was extremely small, but clean. And the checkout host barely paid attention to anything. Overally, the hotel looks decent, but is definitely overpriced.

8

JAYNE

16 Dec 2025

·

Stayed 1 night

The breakfast was not great with plastic spoons and forks. Paper bowls too for cereal. I did sleep soundly. Could do a bit better with room amenities

8

JoAnn

18 Aug 2025

·

Stayed 1 night

I like the location, convenience, and cleanliness of this hotel. It is well maintained. The $15 parking in a dark parking lot seems a bit much. Also the breakfasts are subpar and the dining area is not monitored and tables are usually dirty.

6

Blanca

11 Aug 2025

·

Stayed 2 nights

Our stay was good BUT , they offer breakfast that is include in the price But if they know they have a lot of people they should have and extra waffle machine.Sunday we have to make a big line to try to have our waffle and when we get there it was out of it. Monday the breakfast was SHORT. NO Potatoes, NO bagel, NO wafle. They need to improve on that. My kids didn’t get breakfast on both days .

8

leila

7 Aug 2025

·

Stayed 4 nights

breakfast was not good

10

Ravis

7 Dec 2025

·

Stayed 1 night

Clean room and good breakfast.

10

MARYANN

3 Nov 2025

·

Stayed 1 night

Cleanliness of rooms and bathroom, sitting area and coffee counter. Delicious waffles for breakfast and yummy coffee.

10

Lisa

4 Aug 2025

·

Stayed 1 night

I enjoyed my stay at the Hyatt. The two ladies at the front desk had wonderful personalities and were very helpful! The establishment is well kept and breakfast was delicious!

10

BASIL

21 Sept 2025

·

Stayed 1 night

Great location. But the hotel has no active restaurant, which is definitely a must to have.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$105
February	US$105
March	US$127
April	US$125
May	US$140
June	US$155
July	US$130
August	US$117
September	US$122
October	US$124
November	US$104
December	US$106

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $206	18 $147	19 $133
20 $115	21 $139	22 $222	23 $167	24 $127	25 $118	26 $116
27 $107	28 $120	29 $137	30 $138

Su	Mo	Tu	We	Th	Fr	Sa
				1 $115	2 $115	3 $117
4 $105	5 $147	6 $143	7 $168	8 $122	9 $231	10 $222
11 $114	12 $120	13 $184	14 $138	15 $115	16 $117	17 $119
18 $107	19 $120	20 $145	21 $178	22 $209	23 $147	24 $161
25 $107	26 $119	27 $138	28 $138	29 $115	30 $115	31 $115

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Room, 1 King Bed (High Floor)

Room, Multiple Beds, Accessible, Bathtub

Room, 2 Queen Beds (High Floor)

Standard Room, 2 Queen Beds

Room, Multiple Beds, Accessible

Standard Room, 1 King Bed

Room, 1 King Bed, Accessible, Bathtub

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Hyatt Place Herndon Dulles Airport - East

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Prices for upcoming dates