Name: Comfort Inn Newport News - Hampton I-64
Address: 12330 Jefferson Ave., Central Newport News, Newport News, Virginia, United States of America, Newport News, Newport News City County, US
Price range: US$71–US$214 per night
Rating: 8

What guests think

At Comfort Inn Newport News - Hampton I-64, travelers frequently praise the friendly staff, convenient location near I-64 and the mall, and generally good value, while noting mixed cleanliness and maintenance, variable breakfast quality, and occasional noise.

Rooms are comfortable for many but feel dated to some, with small pillows or firm beds, thin walls at times, and quirks like low shower pressure or tricky TVs. Facilities include free parking, lobby coffee or espresso, and a pool, but guests report occasional pool closures, elevator issues, and dim lighting in the back lot. Expect a budget-friendly, convenient stay with some inconsistencies.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Facilities are simple with free parking and a lobby coffee or espresso machine, plus a pool and laundry room. Several reviews note pool closures, occasional elevator issues, and dim or limited lighting in the back parking area.

Related guest reviews

6

Mindy

23 Sept 2025

·

Stayed 4 nights

We booked this place for a run of shows at the Hampton Coliseum. The room was comfortable and quiet. My biggest complaint was that the pool was closed with no indication of that when we booked. It was above 80 the whole time and it would have been nice to be able to relax in the pool.

10

Stavros

22 Sept 2025

·

Stayed 4 nights

The pool was closed which was a bummer but it was after Labor Day so we understood. The staff was so sweet and accommodating the beds were clean and comfy! Great water pressure and the rooms had to be sound proofed because I was able to listen to work late while working on my music projects and no one could hear. I asked the neighbors! Next to a mall if you want to buy new sneaks and the price was unbeatable. Would return without a question. Clarissa greeted us with such warmth and made us feel welcome. Plus bacon at the breakfast bar!

10

William

19 Aug 2024

·

Stayed 3 nights

The property pool was clean, the receptionists were very polite, breakfast was decent, the staff was polite, we used the washer and dryer to clean our clothes before we left. Plenty of parking but the parking area in back of the hotel could be better lit!!

8

Mary

29 Aug 2025

·

Stayed 1 night

Had a good night's stay at this hotel. Beds are comfortable, hotel has plenty of parking, and they have a coffee/tea/hot chocolate machine in the lobby, which is complimentary. Breakfast was provided and contained muffins, toast, yogurt, eggs, biscuits and gravy, plus waffles, among other things. The only issue is this is a pet friendly hotel. The room across the hall had a very loud barking dog. Staff moved us, but we had to get a queen room instead of the king we paid for, because king was not available. That said, for one night the room was fine. We'd stay here again.

6

cody

21 Jun 2025

·

Stayed 1 night

The hotel was clean. Staff was nice. BUT....No extra pillows or covers..The elevator was not working properly and wasnt much at all for the continental breakfast.

6

Jason Robert

13 Nov 2024

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Stayed 4 nights

Property outside was under parking lot repairs. Was very inconvenient for parking. No notice prior to booking or i would never had stayed here

2

Payton

25 Aug 2023

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Stayed 1 night

Pool was closed and we were not informed of this. The pool was the main reason why we booked this hotel. My fiancé and I both woke up with sore stiff backs because the bed was rock hard. Sausage at breakfast was cold. Low water pressure and shower head leaked Shower floor was level with bathroom floor causing water to go all over bathroom when showering. Front desk guy (didn’t get his name because he wasn’t wearing a name tag) was very rude and unprofessional when we asked for more towels being we only had one in our room. He proceeded to tell me that they didn’t have any and that the housekeeper didn’t come in until 9 am. I said so are you telling me that I have to wait until the housekeeper comes in to get another towel? He then proceeded to tell me that I needed to set my dirty towel outside my door and that he will grab it once he’s done with his work and look for some more. I said can you please look as soon as possibly because my fiancé and I were on a time schedule to get to our next destination. He then proceeded to talk crap under his breath as I walked away. I have stayed at numerous hotels and have never had to fight to get extra towels on top of such poor management. I am VERY disappointed with this hotel especially with the rating it has. Do Better!!!

8

Sarah

18 Aug 2023

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Stayed 2 nights

Very clean inside. Good breakfast options. Not much parking available but found overflow in the back and was able to use my key to access the back door. Very nice staff as well

10

Debimary

3 Jul 2025

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Stayed 6 nights

It was a lovely stay, the elevator stopped working and with 2 toddlers it was hard going up the stairs but breakfast was always a nice experience especially with the breakfast lady she was lovely it felt like we were with family when she was there. And the room was also very comfy!

8

Monique

1 Sept 2025

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Stayed 4 nights

The property was manageable. You get what you pay for for sure. The staff was amazing - and our rooms were clean. I do wish they had a larger parking area in the front.

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Cleanliness

Cleanliness feedback is mixed: many found rooms clean, but recurring comments mention stained carpets or linens, musty odors, occasional mold or roaches, and inconsistent housekeeping.

Related guest reviews

2

Rebecca

10 Jul 2024

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Stayed 3 nights

Building is physically out dated. Use of mini microwave blows the fuse for the room. It’s July and the heat was on in the room, smelled of body odor. Pubic hair in the shower stall. Half bathroom lights burned out. Limited handicap access. That’s a start.

2

Bianca

29 Nov 2025

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Stayed 2 nights

Room dirty smell cigarette smoke just needs to be remodeled

6

Lori

25 Aug 2025

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Stayed 3 nights

Our room carpet was so dirty

10

Sue

29 Nov 2025

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Stayed 3 nights

Very clean comfortable hotel

10

Amber

11 Mar 2023

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Stayed 1 night

Hotel is great all-around

4

Amy

6 Jul 2024

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Stayed 1 night

Hotel was just ok. Booked a king room with sleeper sofa and they gave us a room with two double beds. When we asked if we could get a king room, they said they had none available. We also found mold on the curtain and a hair in the bed.

10

Jennifer

24 Aug 2025

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Stayed 1 night

This is my go to hotel in Newport News. It's always a lower price than the surrounding hotels, but rated just as high if not higher. This was my 4th stay at the property and I was very pleased. Check-in is always a breeze, room was clean and quiet.

10

Karen

27 Mar 2025

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Stayed 1 night

Clean and quiet

10

Monica

26 Aug 2025

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Stayed 1 night

From the parking lot to the room everything was clean and in order. I slept peacefully and the hotel is convenient to everything

8

Stephen

28 Jun 2025

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Stayed 2 nights

The property is nice and in a good location. Unfortunately, I had small roaches in the room each day.

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Rooms

Rooms are generally comfortable with large TVs and basic amenities, though decor feels dated in places. Several reviews mention thin walls or noise, small pillows or firm beds, and occasional quirks like low shower pressure or tricky TVs/thermostats.

Related guest reviews

8

Debbie

12 Aug 2024

·

Stayed 2 nights

The biggest issue with this hotel are the small bed pillows. They are half the size of a. Formal bed pillow. Not sure why they are using couch pillows on the bed.

10

Joseph

10 Sept 2023

·

Stayed 1 night

Huge TV, clean, great staff, and a cappuccino machine. Can I stay more?

8

Christopher

20 Nov 2025

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Stayed 2 nights

We enjoyed our stay overall. The staff is very friendly, and the property is relatively clean. The close proximity to the mall and close restaurant options are a plus! The one glaring downside are the paper thin walls, thankfully we had family staying in the adjacent room, otherwise we’d be listening to a strangers conversation.

6

Gregory

21 Aug 2023

·

Stayed 1 night

Room was next to the interstate road noise all night long plus low water pressure in the shower

8

Mary

29 Aug 2025

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Stayed 1 night

Had a good night's stay at this hotel. Beds are comfortable, hotel has plenty of parking, and they have a coffee/tea/hot chocolate machine in the lobby, which is complimentary. Breakfast was provided and contained muffins, toast, yogurt, eggs, biscuits and gravy, plus waffles, among other things. The only issue is this is a pet friendly hotel. The room across the hall had a very loud barking dog. Staff moved us, but we had to get a queen room instead of the king we paid for, because king was not available. That said, for one night the room was fine. We'd stay here again.

8

Sylvester

11 May 2025

·

Stayed 3 nights

Older propert but decently maintained. It’s not a Hilton but livable.

6

Chad

23 Oct 2024

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Stayed 1 night

Hotel is fairly well kept. A bit dated, but not terrible. Stayed in a king accessible room. Room had a mildew smell, the shades were dirty and the grout in the bathroom shower as well. While it looked "clean" it wasn\'t deep cleaned very often. Breakfast was ok and the attendant was as nice as can be. Front desk staff at check-in was also nice. If you are looking for a cheap stay with no frills in an area with easy interstate access, shopping and dining nearby, then this will do well for you.

4

David

4 Nov 2023

·

Stayed 1 night

People seemed to congregate at the check-in desk and were noisy until 4:00 AM! The room HVAC unit was also extremely loud and kept cycling on/off about every 30 minutes. These two issues combined made it almost impossible to get any sleep.

10

Delmonte

18 Sept 2023

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Stayed 1 night

It's a nice hotel with huge tv's in the rooms.

8

Joann

30 Apr 2025

·

Stayed 3 nights

Bathroom had soft spots on the wall- bubbles - Dated rooms with newer paint

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Service

Service is frequently praised as warm, welcoming, and helpful, with efficient check-in. Some guests report rude or unprofessional interactions, reservation or room assignment issues, and uneven responses to requests.

Related guest reviews

10

dianne

11 Jul 2025

·

Stayed 8 nights

I would like to add that two of the staff members get an A+ from my husband and I their friendliness and efficiency and just their all around presence made our stay that much better. Nautica was at the front desk on our arrival—there was an issue with my card but she didn’t make me feel embarrassed in any way she kept smiling and working on it till problem was solved. Live that girl. The other woman I’m sorry I don’t know her name was the breakfast attendant. She was very thin and a smile that lit up the room. Don’t know her age but she had the energy of a teen She was the hardest worker I’d ever seen. She made sure everyone had everything they needed without ever asking. And she greeted everyone like they were family

4

Roosevelt

2 Mar 2025

·

Stayed 2 nights

I don’t like being lied to but even more I don’t like when someone assumes I’m lying to them.On March 1st, I asked for a late check out for room 137. The night shift desk service gentleman looked in the computer and then told me he could give me a noon check-out. The next morning I hear a knock at my door. I informed the cleaning lady I had a late check out. Then I received a phone call saying I didn’t have a late checkout. The night shift service gentleman didn’t inform him. I proceeded to tell the day shift service desk worker I was told I had a late checkout. He said no, he would give me until 11:30am to be out. Very unprofessional service workers.

10

Marie

13 Nov 2024

·

Stayed 1 night

As usual staff was friendly, professional and helpful. Easy check-in, comfortable bed, clean room, very quiet.

4

FELICIA

25 Jun 2025

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Stayed 1 night

I had a late check-in (after 9pm) but had to wait at the front desk because there was no one there to check me in. I called the front desk multiple times and the phone rang, but no one came. After waiting several minutes, someone came to check me in and actually said my room number out loud while handing me my card, which made me feel uncomfortable. I was even more uncomfortable when seeing it was a double room. When checking out then next morning, the front desk person was attending to a baby

10

Laura

11 Aug 2025

·

Stayed 1 night

Staff was really responsive and my room was very clean. Parking was easy and free and it was convenient to many food options. Close enough to the Hampton Convention Center as well.

2

Denae Cameron

27 May 2025

·

Stayed 4 nights

This property would have to be the most horrible hotel I have tried to stay in , the hotel staff is sooooo unprofessional and rude , I was waiting for a room and they were outside smoking ! I would never recommend this hotel to anyone

10

Paul

21 Nov 2025

·

Stayed 2 nights

Amazing staff!

6

Donique

18 Apr 2025

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Stayed 1 night

Front desk was rude. That alone turned me off. But because I was traveling with my 8 year old for 12 hours and she just wanted to lay down I didn’t say anything.

2

Saray

27 May 2025

·

Stayed 2 nights

DO NOT STAY HERE — Left Us Stranded at 2 AM on Memorial Day Weekend If I could give zero stars, I would. We had a confirmed reservation for Memorial Day weekend—one of the busiest travel weekends of the year. We booked in advance, planned around it, and even called to double-check. Everything seemed fine… until we were literally minutes away from the hotel at 2 AM, when I called to let them know we were close and they informed us: “We don’t have your room. We are fully booked.” No apology. No explanation. No offer to help us find another place to stay. We were just abandoned, exhausted, and left scrambling to find a room in a completely booked-up area in the middle of the night. This wasn’t a mistake—it was a total failure in basic hospitality and a complete lack of professionalism. You don’t sell out people’s rooms and leave them stranded without recourse. Ever. Do yourself a favor: avoid this hotel at all costs. If they can leave us out in the cold on a holiday weekend, they’ll do it to you too.

10

melissa

10 Nov 2025

·

Stayed 1 night

Super friendly and happy staff!

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Location

Very convenient off I-64 next to the mall and many restaurants, and within easy reach of area attractions like Busch Gardens and Hampton Coliseum. A few guests mentioned concerns about the surrounding area or darker back-lot lighting.

Related guest reviews

8

Deborah

30 Jun 2025

·

Stayed 1 night

Check-in and out were quick and easy. Staff was friendly. Room was clean, bed comfortable. It was close to Kiln Creek Golf Club where we were attending an event.

8

Teresa

10 Feb 2025

·

Stayed 1 night

Clean, great location

8

Christopher

20 Nov 2025

·

Stayed 2 nights

We enjoyed our stay overall. The staff is very friendly, and the property is relatively clean. The close proximity to the mall and close restaurant options are a plus! The one glaring downside are the paper thin walls, thankfully we had family staying in the adjacent room, otherwise we’d be listening to a strangers conversation.

10

William

19 Aug 2024

·

Stayed 3 nights

The property pool was clean, the receptionists were very polite, breakfast was decent, the staff was polite, we used the washer and dryer to clean our clothes before we left. Plenty of parking but the parking area in back of the hotel could be better lit!!

10

Laura

11 Aug 2025

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Stayed 1 night

Staff was really responsive and my room was very clean. Parking was easy and free and it was convenient to many food options. Close enough to the Hampton Convention Center as well.

10

Benjamin

6 Jul 2024

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Stayed 1 night

Nautica was great at processing us into a room. Location is awesome for being near Virginias historical triangle, and a decent drive to Virginia Beach.

10

Lisa

9 Dec 2024

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Stayed 1 night

It was a very nice clean and quiet location and I loved the staff and the area where we could just walk to eat and shop

10

Joanna

23 Jun 2025

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Stayed 3 nights

Awesome location to Busch Gardens & the beaches!

6

Jose

10 May 2024

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Stayed 4 nights

The room was good but the area is not the best 3 cars were broken in to while there !

10

Angel

17 Nov 2024

·

Stayed 1 night

Good choice close to airport and mall

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Dining

Breakfast feedback is mixed: several guests enjoyed the hot options and attentive attendant, while others found it limited or poorly stocked with cold items and occasional coffee or juice problems during busy periods.

Related guest reviews

6

shirley

14 Aug 2023

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Stayed 1 night

The check in person was having issues with the computer, so took longer than expected. And as far as the free breakfast, by the time I got there at, 730 am, there was not much left. No eggs, no bacon, and to top it off no coffee! Went back to my room, packed and went to Dunkin across the street, wish Hampton Inn would have been an option

10

Monica

9 Mar 2024

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Stayed 1 night

Great hotel, conveniently located. Despite highway 64 being behind the hotel (and my room was on that side), I didn't hear any road noise. Comfy bed, clean room, friendly staff, hot and tasty breakfast... and all at a reasonable price!

6

Brett

28 Sept 2025

·

Stayed 2 nights

Clean room, obvious recent renovation work, kind staff, great location, breakfast was weak - waited 20 mins for eggs and one waffle maker broken. Coffee maker wasn’t working properly

8

Mary

29 Aug 2025

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Stayed 1 night

Had a good night's stay at this hotel. Beds are comfortable, hotel has plenty of parking, and they have a coffee/tea/hot chocolate machine in the lobby, which is complimentary. Breakfast was provided and contained muffins, toast, yogurt, eggs, biscuits and gravy, plus waffles, among other things. The only issue is this is a pet friendly hotel. The room across the hall had a very loud barking dog. Staff moved us, but we had to get a queen room instead of the king we paid for, because king was not available. That said, for one night the room was fine. We'd stay here again.

6

Siddhartha

6 Jul 2025

·

Stayed 2 nights

The hotel's alright, I guess. We stayed there for two nights, five of us. Breakfast was pretty bad, just the basics, like scrambled eggs and either sausage or bacon. Both tasted awful. And forget about ketchup – they didn't have any! I don't get why they even bother with breakfast if they can't even meet the simplest needs. No bananas, just one tiny apple. They should've just done grab-and-go; that would've been better.

8

Shaun

21 Aug 2025

·

Stayed 3 nights

The only problem I had was your breakfast. It is horrible. If y’all fix that it would definitely be a five star well considered as one, but overall not bad.

10

Kelly

18 Nov 2024

·

Stayed 2 nights

We stayed at this hotel while we were in town visiting Busch Gardens! It is about 20 minutes away from the park & in a great location with the mall & a lot of great food options across the street. The staff was extremely friendly & helpful. The breakfast had great options & the lady serving it was very kind! Rooms were clean & I would stay here again!

10

M

4 Jul 2025

·

Stayed 1 night

I had a great stay. The staff were amazing! I enjoyed the complimentary breakfast and it was a great location. I will stay there again my next trip.

6

Mario

5 Sept 2024

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Stayed 1 night

Overall experience was good, busy holiday weekend stayed one night, next morning breakfast was crowded and only had one poor lady trying to accommodate all the items that ran out (juice station, coffee station, eggs, sausages, bread, waffles etc. Maybe they should have 2-3 people during this long holiday weekends, hope the lady got a bonus for working extra hard. Room was clean, all other amenities were in working condition. We had to park on the rear side of the hotel and seemed not well illuminated and seemed sketchy. Other than that, I wouldn’t mind coming back to this hotel in the future.

10

Melissa

17 Oct 2025

·

Stayed 1 night

From check in to check out the only thing I can complain about is the breakfast- the eggs were nasty and there was very limited food choices. The staff was great. The young guy who was working the desk when we checked in that evening was very nice and friendly. Will definitely stay here again

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Month	Average price
January	US$69
February	US$70
March	US$77
April	US$92
May	US$92
June	US$111
July	US$123
August	US$95
September	US$86
October	US$94
November	US$81
December	US$63

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $100	17 $78	18 $92	19 $113
20 $78	21 $79	22 $80	23 $77	24 $79	25 $117	26 $109
27 $77	28 $73	29 $73	30 $73

Su	Mo	Tu	We	Th	Fr	Sa
				1 $72	2 $96	3 $97
4 $71	5 $72	6 $72	7 $72	8 $81	9 $96	10 $97
11 $74	12 $75	13 $75	14 $82	15 $86	16 $101	17 $102
18 $82	19 $87	20 $81	21 $85	22 $107	23 $214	24 $213
25 $87	26 $79	27 $76	28 $80	29 $76	30 $96	31 $95

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Classic Room, 1 King Bed with Sofa Bed

Room, 1 King Bed, Accessible

Classic Room, 2 Double Beds

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Comfort Inn Newport News - Hampton I-64

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