Executive Hotel Pacific

It was clean, but split up levels with no elevator off the lobby. Small room, but downtown that's not unusual. No heat, but they gave us a heater that worked well.

They didnt clean our room

Expectation and reality were nowhere close. Check-in took nearly an hour with zero acknowledgment, let alone an apology. That set the tone. The room smelled musty on entry. Towels were shoved into a shower unit that was literally pulling away from the wall. Basic fixtures were installed incorrectly—like a sideways toilet roll holder—turning simple use into a nuisance. Walls were heavily scuffed and clearly neglected. The layout made no sense. The bathroom opened directly toward a wall-mounted TV, as if no one had thought through the space. Most staff weren’t even in uniform, which made it unclear who actually worked there. Cleanliness was unacceptable. Sheets didn’t feel fresh. Lighting was dim and inadequate. The entire property felt like it was deteriorating in real time. The air conditioner didn’t work. Breakfast was just as poorly handled—served in a café too small for the volume, resulting in a 40-minute wait for something as basic as coffee and a sandwich. For the price, this was nowhere near a 3-star experience. Calling it a 2-star is generous. This place is misrepresented, poorly maintained, and not worth the cost.

Staff not around much. Cramped room

I surprised that this hotel had a 8.2 rating. The lobby was nice, small but clean. There are stairs, no ramp, to the elevators. Which makes it difficult for getting your suitcases and extras to your room. They have kiosks for checking in and they don't work and only one person working the desk. This created a lot of confusion and a full lobby, which is very small, of people needing help checking in. The room was very small, no closet, no microwave, but did have a mini-fridge. The bathroom did not have a counter and no place to put your things. The toilet is industrial, like in a gas station bathroom and the toilet paper was above your head on the wall. There was only one trash bin in the room with no garbage bag. There is a pretty good restaurant attached to the hotel which was convenient. There is also a little mini market to purchase drinks, very expensive though.