Name: Holiday Inn Express Spokane-Valley by IHG
Address: 9220 East Mission, Spokane Valley, Washington, United States of America, Spokane Valley, Washington, US
Price range: US$109–US$253 per night
Rating: 8.68

What guests think

At Holiday Inn Express Spokane-Valley by IHG, travelers consistently praise the friendly staff, clean and comfortable rooms, and convenient location near I-90 and Spokane Valley Mall, along with a well-liked breakfast and thoughtful touches like evening cookies and pet-friendly amenities.

Several reviews cite thin walls and noise from neighboring rooms, and some found temperature control or bathroom setups awkward, plus occasional water-temperature or maintenance issues. A handful of stays were affected by remodeling, with the pool or hot tub closed or less clean than expected, and some multi-night guests reported missed housekeeping. Overall, expect a friendly, convenient stay with solid amenities and a few potential noise or maintenance trade-offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests appreciate the indoor pool and hot tub, evening cookies and Mon-Wed social, a small gym, lobby games/computers, laundry, and pet-friendly touches like a fenced dog area and trailer parking. Some stays saw pool or spa closures, alarms, or cleanliness issues during remodeling.

Related guest reviews

6

Bonnie

28 Mar 2023

·

Stayed 1 night

Front staff was exceptional and friendly!!! Kitchen staff were rude at breakfast. The facility needs additional updates. Pool was dirty and hot tub alarm kept tripping, which made it unsafe for us to swim.

10

Pam

11 Aug 2023

·

Stayed 3 nights

The extra amenities at this hotel are wonderful, besides that fact that it’s clean and modern. After being on vacation for 2 weeks I was glad to find a washer/dryer near my hotel room! Breakfast was a full breakfast (not just continental breakfast.) The pool and hot tub were open til 11. There is an office area with access to a computer and printer at no charge . Fresh baked cookies every night !! Free beer/wine and appetizers Mon-Wed at Happy Hour. I’d definitely stay here again!!

10

JEFFREY

29 May 2024

·

Stayed 1 night

easy trailer parking

8

Esmeralda

6 Sept 2024

·

Stayed 1 night

Booked this 2 queen bed suite for 1 night with my kids to enjoy a short weekend in Spokane. The beds were super comfortable, the room was spacious and clean, and the included breakfast was decent. The kids really enjoyed the indoor pool and jacuzzi, it was open for use until 11 pm. The pool water could use a cleaning although it was very chlorinated so wasn’t too worried. Great location, I recommend taking the back road between Spokane Valley and Northtown mall, so pretty.

10

Megan

16 Dec 2022

·

Stayed 19,337 nights

This is our "home away from home". We stay here at least twice a month. It\'s convenient. The staff is very friendly and they make traveling with a pet super easy. Love the fenced dog area!

4

Ray

27 Jan 2023

·

Stayed 1 night

Don't advertise pool and spa if it is being remodeled and unavailable. That is false advertising.

10

Jourdan

9 Nov 2023

·

Stayed 2 nights

Great pool area! Great breakfast & evening cookie service 👍👍

10

Ana

8 Mar 2024

·

Stayed 1 night

My kids enjoy the time at the pool, breakfast and cookies 😅

10

Renae

27 Jan 2025

·

Stayed 2 nights

We loved our stay. Warm complimentary cookies with milk in the lobby every evening 7-9pm, fresh ice water complimentary, great work out area, big room for a family of 6. And amazing breakfast with friendly kitchen ladies. Staff at front desk very helpful too. Games in the lobby by the fireplace for families:)

10

TRACY

15 May 2023

·

Stayed 1 night

Beautifully updated property. Rooms were clean, comfy and quiet. Easy access to I90 and there are grocery stores and gas stations near by. We walked ate at restaurant accross the hotel parking lot. It was a bar but had good food. Hot tub worked!! Breakfast was a continental breakfast and was satisfactory.

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Cleanliness

Many reviews describe rooms and common areas as very clean and well kept. However, several note lapses such as stained linens or furniture, musty odors, missed housekeeping on longer stays, and occasional dirty pool/hot tub.

Related guest reviews

10

Eileen

7 Jul 2025

·

Stayed 1 night

Clean. Friendly staff.

4

Kathleen

27 Jun 2023

·

Stayed 3 nights

When we opened the door to the room we were hit with a strong musty odor. This happened each time we entered. The room was not very clean. The hotel in general looks like it could use a remodel. On an up note, the staff was very cordial and accommodating.

4

Stephanie

18 Jan 2023

·

Stayed 19,374 nights

I booked a jacuzzi tub room. They called before and said that room is being remodeled but that I could use the pool and hot tub the whole time and could they put me in the next room down and give me some gift cards for the inconvenience. I got there and the whole hotel is being remodeled. I paid $120 more for the other room I got no refund and $50 in gift cards for dominos and Starbucks. Then they closed the pool and hot tub half way through our visit which wound up okay because the first day we went down and it was filthy. The hot ton steps were black with filth. It was loud with construction workers the whole time and our room didn’t even have a tub at all. I feel like I was grifted here. The staff I encountered were nice and they had a large variety of breakfast options but those were the only pluses. There was literally brown stuff on the wall of our bathroom the whole place was filthy. I will never stay there again please believe all the negative comments here it’s not a good hotel.

10

Lori

23 Nov 2025

·

Stayed 1 night

Check in was fast and simple. Room was comfortable, other than finding a used tissue under night stand, and a blood stain on comforter. Breakfast had a lot of options! Quiet and convenient location.

10

VIOLETA D

18 May 2025

·

Stayed 1 night

Very comfortable bed and room was very clean. Liked having the balcony to sit in the fresh air and have my coffee.

10

Andy

26 Dec 2024

·

Stayed 5 nights

Very nice rooms, clean and updated.

10

Mark

29 Sept 2025

·

Stayed 1 night

Super clean and nice. Good breakfast.

6

Scott

23 Aug 2025

·

Stayed 1 night

Pull out couch had a blood stain

8

Marnie

11 Aug 2025

·

Stayed 4 nights

We were mostly happy with our stay. The main disappointment was that we were there from Thursday to Monday and we didn’t get housekeeping once. We had to request for our garbage to be emptied and our towels refreshed. I was very surprised by that. The front desk staff were great. The breakfast was quite good for a hotel breakfast and the ladies kept the feed well stocked.

10

Kimberly

1 Sept 2024

·

Stayed 1 night

Cleanest hotel and room we’ve been to on our trip! Hotel felt updated and well cared for. Service was great, I left my pillow in the room and the housekeeper ran into the parking lot with it!

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Rooms

Rooms are generally spacious and comfortable, with some offering balconies. Frequent drawbacks include thin walls and overhead noise, tricky temperature control, and bathroom quirks like no fan or inconvenient light placement; a few reported inconsistent water temperature.

Related guest reviews

10

Sinar

21 Apr 2024

·

Stayed 2 nights

I was in town for a convention. Pros: The hotel is located right off of the exit 187 (I-90 E), 17 minutes away from downtown Spokane (for Seattle people that’s so close by). So I could avoid those too many homeless people in DT Spokane. Quiet neighborhood, parking lot is a lot, I can’t vouch for safety but I didn’t see or experience anything bad during stay. Staff are very cordial, helpful and friendly (I engaged with front office staff and dining room staff). Room was clean and tidy and has standard amenities. I stayed in first floor with one door accessible to the parking area - but no noises or disturbances. I was able to do my work while in the room. Bed was clean. I was able to rest both nights. Cons: There’s a trick on how to use the card key for doors. Is it because my room has access to parking lot so it takes certain ways to keep it safe and secure? We figured it out (staff and I worked it). The landline phone in my room didn’t seem to work. If I had a situation with my mobile phone, I’d have to walk to the front office for a help instead of call. No biggy but would’ve been better to remove it rather than sitting there for no purpose. Thank you

8

Carson

10 Nov 2024

·

Stayed 1 night

Staff were SO polite. Rooms don’t get cool enough- tough to sleep. Pillows way too soft.

10

Treva

2 Nov 2025

·

Stayed 1 night

The room was very clean. It felt comfy. The bed was a little uncomfortable, but the linen was crispy and clean. The walls are pretty thin and we could almost follow the neighbors conversation and the people above us were very heavy footed and woke up early, laughing around.

6

Nora

9 Oct 2023

·

Stayed 1 night

Overall it was okay. I had issues with noise. You could hear the road noise during night which interrupted your sleep. The floor was squeaky so you could hear people upstairs moving early morning. Some of the toasts were mouldy for the breakfast

2

Gregory

28 Dec 2024

·

Stayed 1 night

Yes, the room was clean and bed was so so comfortable but it does not matter if the walls are paper thin with no acoustical dampening and people don't even try to keep the noise down. I would have gotten a better nights sleep in my truck.

10

VIOLETA D

18 May 2025

·

Stayed 1 night

Very comfortable bed and room was very clean. Liked having the balcony to sit in the fresh air and have my coffee.

10

Marcia

29 Aug 2025

·

Stayed 1 night

Very nice, only thing was no fan in the bathroom.

8

Bethany

7 Nov 2023

·

Stayed 1 night

Everything was clean, tidy, and looked new. The staff was friendly and helpful. The burger place across the parking lot was a tasty end to a long day. The bed was a little hard for my taste and even after adjusting the thermostat the room was a little warm for sleeping. The walls were very thin, thankfully we did not have any noisy neighbors but we could definitely hear anytime the people in the room above walked at all.

8

Lynn C.

24 Nov 2025

·

Stayed 1 night

Overall a nice hotel, but I disliked the bathroom layout. There was no night light or wall plug to plug one into in the toilet room and the light switch was on the outside of the toilet room, requiring the bathroom door to be open after turning on the light. So there is no way to see at night when using the toilet without the toilet light hitting the sink mirror and shining into the eyes of the other person trying to sleep. All I could do is put a night light at the sink and kept the toilet door open when using it, but the nightlight shone in my eyes in bed the entire night. Very annoying. So, suggestion: put a dimmer switch on the toilet room light so it can act as a low level nightlight at nighttime. Another suggestion: put a sign sticking out from the wall that says Elevator at each location, rather than only flat on the wall. Make it like the ice sign is.

10

ALAN

7 Nov 2023

·

I was impressed that everything worked and was easy to operate. With only one exception: managing room temperature. Also, the breakfast was well above average.

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Service

Staff are widely praised as friendly, attentive, and proactive, often assisting with special requests and returning lost items. A minority reported unaddressed noise complaints or curt breakfast service.

Related guest reviews

10

Sinar

21 Apr 2024

·

Stayed 2 nights

I was in town for a convention. Pros: The hotel is located right off of the exit 187 (I-90 E), 17 minutes away from downtown Spokane (for Seattle people that’s so close by). So I could avoid those too many homeless people in DT Spokane. Quiet neighborhood, parking lot is a lot, I can’t vouch for safety but I didn’t see or experience anything bad during stay. Staff are very cordial, helpful and friendly (I engaged with front office staff and dining room staff). Room was clean and tidy and has standard amenities. I stayed in first floor with one door accessible to the parking area - but no noises or disturbances. I was able to do my work while in the room. Bed was clean. I was able to rest both nights. Cons: There’s a trick on how to use the card key for doors. Is it because my room has access to parking lot so it takes certain ways to keep it safe and secure? We figured it out (staff and I worked it). The landline phone in my room didn’t seem to work. If I had a situation with my mobile phone, I’d have to walk to the front office for a help instead of call. No biggy but would’ve been better to remove it rather than sitting there for no purpose. Thank you

10

CHRYSTAL

19 Aug 2024

·

Stayed 1 night

I would give these guys 10 stars if I could. Amazing service and amenities. My daughter left her tablet behind and they kept it safe for her and were more then accomidating throughout our stay. A

10

Merilie

3 May 2025

·

Stayed 3 nights

Love the nice staff and the clean rooms.

8

Jeff

4 Jul 2024

·

Stayed 3 nights

We got excellent customer service from the desk personnel. Always upbeat, the front desk personnel were engaging and always asking if there was any way to make our stay better. We will definitely come back again.

2

Brandon

5 May 2024

·

Stayed 1 night

Shower was broken and I could not shower at all. Kids were all over the hotel and the room above us kept jumping late into the night. I called the front desk 5 times about it before they stopped. Our beds were literally shaking from the people above us jumping and so I didn’t get to bed until after midnight. Absolutely horrible service and no running water in a room? It’s absolutely unacceptable.

8

Marnie

11 Aug 2025

·

Stayed 4 nights

We were mostly happy with our stay. The main disappointment was that we were there from Thursday to Monday and we didn’t get housekeeping once. We had to request for our garbage to be emptied and our towels refreshed. I was very surprised by that. The front desk staff were great. The breakfast was quite good for a hotel breakfast and the ladies kept the feed well stocked.

10

Lynn

3 Jan 2024

·

Stayed 4 nights

the 2 night managers, Jared and Jacob were extremely helpful in solving problem and excellent service. the entire staff are friendly and efficient.

10

Skyler

18 Aug 2024

·

Stayed 2 nights

Super nice, great staff, very helpful, definitely come back

10

CHRYSTAL

19 Jul 2024

·

Stayed 1 night

This place was perfect for my lil family with small kids. The staff was exceptionally helpful. Even found my daughters tablet and hung onto it for us so someone could come pick it up. They also were able to help accomidate my daughters late night hunger with offering of a banana and Muffin. The front desk was in my opinion over the top good service. We will stay there for sure again. We did notnswim but the pool looked very clean.

10

Wayne

13 Jun 2025

·

Stayed 1 night

Stay was comfortable. Staff was excellent

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Location

Conveniently off I-90 near Spokane Valley Mall, restaurants, and shops; many found the setting quiet and easy to access. A few thought the immediate area was just okay.

Related guest reviews

10

Sinar

21 Apr 2024

·

Stayed 2 nights

I was in town for a convention. Pros: The hotel is located right off of the exit 187 (I-90 E), 17 minutes away from downtown Spokane (for Seattle people that’s so close by). So I could avoid those too many homeless people in DT Spokane. Quiet neighborhood, parking lot is a lot, I can’t vouch for safety but I didn’t see or experience anything bad during stay. Staff are very cordial, helpful and friendly (I engaged with front office staff and dining room staff). Room was clean and tidy and has standard amenities. I stayed in first floor with one door accessible to the parking area - but no noises or disturbances. I was able to do my work while in the room. Bed was clean. I was able to rest both nights. Cons: There’s a trick on how to use the card key for doors. Is it because my room has access to parking lot so it takes certain ways to keep it safe and secure? We figured it out (staff and I worked it). The landline phone in my room didn’t seem to work. If I had a situation with my mobile phone, I’d have to walk to the front office for a help instead of call. No biggy but would’ve been better to remove it rather than sitting there for no purpose. Thank you

10

Amanda

15 Feb 2024

·

Stayed 1 night

It was a nice room and stay. Everything was within walking distance or a 5 min drive.

10

Theresa

16 Sept 2024

·

Stayed 1 night

We like the location because it is close to the Valley Mall and other shopping. The extended room accommodated or family.

8

Bethany

7 Nov 2023

·

Stayed 1 night

Everything was clean, tidy, and looked new. The staff was friendly and helpful. The burger place across the parking lot was a tasty end to a long day. The bed was a little hard for my taste and even after adjusting the thermostat the room was a little warm for sleeping. The walls were very thin, thankfully we did not have any noisy neighbors but we could definitely hear anytime the people in the room above walked at all.

10

Kenneth

3 Jul 2024

·

Stayed 2 nights

It is in the perfect location to go visit my friends. The staff and breakfast were great!

10

Icela Carla

21 Jul 2023

·

Stayed 4 nights

Very friendly staff. Close to restaurants, shopping

10

CHANDRA

20 Jul 2023

·

Stayed 1 night

Location isnt the greatest but seemed fine and everything was where I left it

10

Sheryl

29 Sept 2023

·

Stayed 1 night

First time staying at this hotel. Clean and comfortable beds. Staff was nice . Close to the freeway, restaurant and coffee stand

10

Britney

28 Nov 2023

·

Stayed 1 night

This hotel was in a very quiet location, and right off the highway, which made it very convenient for our stay. The staff was very friendly and welcoming.

8

Pedro

13 Jul 2025

·

Stayed 1 night

It’s close to the Spokane Valley Mall

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Dining

Breakfast is widely praised for quality and variety, with gluten-free choices noted, plus extras like nightly cookies and a Mon-Wed evening social with drinks and snacks. Isolated complaints mention an occasional stale item or curt interaction.

Related guest reviews

10

JEANNETTE

23 May 2024

·

Stayed 1 night

I was very impressed with the health choices at the breakfast. Large verity was great.

10

Pam

11 Aug 2023

·

Stayed 3 nights

The extra amenities at this hotel are wonderful, besides that fact that it’s clean and modern. After being on vacation for 2 weeks I was glad to find a washer/dryer near my hotel room! Breakfast was a full breakfast (not just continental breakfast.) The pool and hot tub were open til 11. There is an office area with access to a computer and printer at no charge . Fresh baked cookies every night !! Free beer/wine and appetizers Mon-Wed at Happy Hour. I’d definitely stay here again!!

10

Mary

26 Feb 2024

·

Stayed 1 night

Easy to get to and fabulous breakfast in the morning

6

Nora

9 Oct 2023

·

Stayed 1 night

Overall it was okay. I had issues with noise. You could hear the road noise during night which interrupted your sleep. The floor was squeaky so you could hear people upstairs moving early morning. Some of the toasts were mouldy for the breakfast

10

Grace

12 Jul 2023

·

Stayed 1 night

I really liked this hotel! Very clean room, ac worked great, yummy breakfast (good biscuits and gravy), nice but small pool and spa. Would definitely stay again, they had a cool robot pancake maker.

10

Jourdan

9 Nov 2023

·

Stayed 2 nights

Great pool area! Great breakfast & evening cookie service 👍👍

10

Mark

29 Sept 2025

·

Stayed 1 night

Super clean and nice. Good breakfast.

8

Marnie

11 Aug 2025

·

Stayed 4 nights

We were mostly happy with our stay. The main disappointment was that we were there from Thursday to Monday and we didn’t get housekeeping once. We had to request for our garbage to be emptied and our towels refreshed. I was very surprised by that. The front desk staff were great. The breakfast was quite good for a hotel breakfast and the ladies kept the feed well stocked.

10

Miranda

8 Aug 2024

·

Stayed 4 nights

Best experience around. Also if you are Celiac, gluten free options available and we had no contamination issues! Clean and quiet!

10

Lynn

14 May 2024

·

Stayed 3 nights

This is our favorite hotel to stay at when in Spokane. We have been coming to this area for over 10years, several times per year and this is the BEST HOTEL of ALL TIME! All staff are friendly and helpful and the breakfast is excellent. We also like the manager's nights and the pool! Keep up the good work...

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Month	Average price
January	US$98
February	US$106
March	US$150
April	US$128
May	US$135
June	US$140
July	US$150
August	US$153
September	US$137
October	US$129
November	US$113
December	US$102

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $161	17 $123	18 $126	19 $126
20 $109	21 $126	22 $151	23 $151	24 $149	25 $253	26 $159
27 $125	28 $151	29 $152	30 $153

Su	Mo	Tu	We	Th	Fr	Sa
				1 $135	2 $188	3 $152
4 $121	5 $121	6 $121	7 $125	8 $121	9 $139	10 $135
11 $121	12 $137	13 $141	14 $131	15 $117	16 $136	17 $129
18 $115	19 $115	20 $145	21 $158	22 $145	23 $128	24 $120
25 $115	26 $115	27 $118	28 $118	29 $115	30 $119	31 $117

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Monthly average prices

About this property

Location

Room options

Suite, 1 Bedroom, Mobility Accessible

Standard Room, 1 King Bed, Balcony

Standard Room, 1 King Bed, Ground Floor

Suite, 1 King Bed

Standard Room, 1 King Bed, Mobility Accessible (Mobility, Roll-In Shower)

Standard Room, 1 King Bed, Mobility Accessible (Communications, Mobility, Access Tub)

Standard Room, 1 King Bed with Sofa Bed

Suite, 1 Bedroom

Standard Room

Standard Room, 1 King Bed

Standard Room, 2 Queen Beds

Guest reviews

Fabulous

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Express Spokane-Valley by IHG

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Prices for upcoming dates