Polynesian Wisconsin Dells Hotel
US$47
/ night
Avg. for October
Prices for Polynesian Wisconsin Dells Hotel
Select dates to see prices and availability
US$47
/ night
Avg. for October
Monthly average prices
Nightly prices at Polynesian Wisconsin Dells Hotel average US$40 in the cheapest month (February) and US$82 in the most expensive month (September), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$60 |
| February | US$40 |
| March | US$56 |
| April | US$65 |
| May | US$59 |
| June | US$61 |
| July | US$61 |
| August | US$63 |
| September | US$82 |
| October | US$47 |
| November | US$61 |
| December | US$52 |
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Oct · US$47
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Most expensive: September (~US$82)
Cheapest: February (~US$40)
About this property
Family-friendly hotel with indoor and seasonal outdoor pools, lazy river, and free self-parking in Wisconsin Dells.
Location
With a stay at Polynesian Water Park Resort in Wisconsin Dells, you'll be minutes from Trappers Turn Golf Course and Beaver Creek Springs Aquarium
Pool indoor
24-hour reception
Sauna
Laundry service
WiFi
Beach Sun Loungers
Location
857 North Frontage Road,Wisconsin Dells,Wisconsin 53965,US, Wisconsin Dells, Wisconsin, United States of America
Room options
3
Studio with Kitchenette
Room details
Sleeps 5
Air ConditioningWi-Fi (Free)TV
6
Suite Queen Size Bed
Room details
1 Extra-Large Double Bed
, 2 Large Double Beds
and 1 Sofa Bed
Sleeps 8
Air ConditioningWi-Fi (Free)TV
Suite Two Queen Beds
Sleeps 8
3
Suite King Bed One Bedroom
Room details
1 Extra-Large Double Bed
and 1 Sofa Bed
Sleeps 8
667 ft²
Air ConditioningWi-Fi (Free)TV
4
Apartment King Size Bed
Room details
Air ConditioningWi-Fi (Free)TV
4
Double King Size Bed
Room details
Sleeps 4
Air ConditioningWi-Fi (Free)TV
5
Double Two Queen Beds
Room details
Sleeps 4
Air ConditioningWi-Fi (Free)TV
Apartment with Kitchenette
1 Extra-Large Double Bed
and 1 Sofa Bed
678 ft²
Guest reviews of Polynesian Wisconsin Dells Hotel
5.3
Based on 200 verified reviews
Who stays here?
Business
4%
Couple
11%
Family
76%
Group
5%
Solo
1%
What guests think
AI-generated summary based on recent guest reviews
Reviews of Polynesian Hotel & Suites Wisconsin Dells/Lake Delton describe a budget stay with generally spacious rooms but widespread maintenance issues, inconsistent cleanliness, and reliability concerns, which together create mixed value and expectations for families and budget travelers.
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What guests think
Reviews of Polynesian Hotel & Suites Wisconsin Dells/Lake Delton describe a budget stay with generally spacious rooms but widespread maintenance issues, inconsistent cleanliness, and reliability concerns, which together create mixed value and expectations for families and budget travelers.
Guests repeatedly note outdated exteriors, overgrown grounds, and broken amenities, plus resort fees despite closures. Service is mixed: some find staff friendly or accommodating, while others report rude or unresponsive front desk, slow check-in, and difficulty reaching anyone. Rooms vary from clean and roomy to musty or worn, with unusable balconies, spotty Wi‑Fi/TV, and inconsistent in-room equipment. Expect basic lodging with significant trade-offs, especially around facilities.
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AI-generated summary based on recent guest reviews
Facilities
Facilities are heavily reduced: many reviews report outdoor pools closed or filled in and indoor waterpark limited hours, cold water, or partial closures; hot tub and slides often down. Guests also cite overgrown grounds, broken amenities, few working ice/vending machines, and a resort fee despite closures.
Related guest reviews
2
Haley
25 Aug 2025
·
Stayed 1 night
We found a deal for this hotel that was too good to be true, and boy, was it ever. For background, the hotel texts you when you book the room asking that you to check in online & text their number if you need anything. We chose this property for beautiful pictures of their outdoor pool and a fun indoor water park for our 3 year old to enjoy. What we were not told at booking OR when I went to the desk for our room keys is that the pools are CLOSED. We found this information out from other guests as we roamed the building looking for the pool. I texted the number provided for confirmation that the pools were closed, but received no response. Why pay a $20 a day resort fee for a stay in an empty, rundown building with no amenities? My family is very disappointed, and would not recommend wasting time or money here.
We found a deal for this hotel that was too good to be true, and boy, was it ever. For background, the hotel texts you when you book the room asking that you to check in online & text their number if you need anything. We chose this property for beautiful pictures of their outdoor pool and a fun indoor water park for our 3 year old to enjoy. What we were not told at booking OR when I went to the desk for our room keys is that the pools are CLOSED. We found this information out from other guests as we roamed the building looking for the pool. I texted the number provided for confirmation that the pools were closed, but received no response. Why pay a $20 a day resort fee for a stay in an empty, rundown building with no amenities? My family is very disappointed, and would not recommend wasting time or money here.
4
Jason
2 Sept 2025
·
Stayed 1 night
Pool hours were terrible check in was 4:00 check out 11:00 a.m. pool opens at 11:00 a.m. he only get a few hours after checking to use pool even though you can use the pool after 11:00 until 9:00 p.m. after you check out property was overgrown outside the building nothing seem to work the way it should as far as ice makers in the hallway Jets and the hot tub amongst other things
Pool hours were terrible check in was 4:00 check out 11:00 a.m. pool opens at 11:00 a.m. he only get a few hours after checking to use pool even though you can use the pool after 11:00 until 9:00 p.m. after you check out property was overgrown outside the building nothing seem to work the way it should as far as ice makers in the hallway Jets and the hot tub amongst other things
2
Nicole
17 Jul 2025
·
Stayed 2 nights
Awful experience. The outside lazy river was out of order. The body slide was out of order. The lifeguards were more concerned with their phones then actually watching the water. There was a build up of mold on the sides of the pools. We had a non smoking room that smelled like smoke. Luckily we were able to get a different room.
Awful experience. The outside lazy river was out of order. The body slide was out of order. The lifeguards were more concerned with their phones then actually watching the water. There was a build up of mold on the sides of the pools. We had a non smoking room that smelled like smoke. Luckily we were able to get a different room.
6
Victor
10 Aug 2024
·
Stayed 3 nights
While the property was clean and check in was nice and easy, we were not aware before we booked that the water park here was closed Mon-Wed. The park also doesn't open until 3pm. The outdoor water park is pretty much non existent, most pools are closed off and the water slides are gone. I wish we had known about this before booking but never saw anywhere that this was the case. When we did get to go the indoor pools were very clean and the kids had a lot of fun. The resort is super close to everything in the dells. We would stay again, but hope they can reopen the water park.
While the property was clean and check in was nice and easy, we were not aware before we booked that the water park here was closed Mon-Wed. The park also doesn't open until 3pm. The outdoor water park is pretty much non existent, most pools are closed off and the water slides are gone. I wish we had known about this before booking but never saw anywhere that this was the case. When we did get to go the indoor pools were very clean and the kids had a lot of fun. The resort is super close to everything in the dells. We would stay again, but hope they can reopen the water park.
6
paulette
20 Jun 2025
·
Stayed 2 nights
The property is under construction. The indoor pool was not open and for the outdoor pool, only two small area pools were open, very limited and wasn’t told at our booking.
The property is under construction. The indoor pool was not open and for the outdoor pool, only two small area pools were open, very limited and wasn’t told at our booking.
6
Oficee
1 Nov 2024
·
Stayed 2 nights
The hotel and room was clean. Many maintenance issues.... hot tub jets don't work, as of 10/25/24, no vending machines and.... THE WATER PARK AND HOT TUB ONLY OPEN FRIDAY AND SATURDAY ONLY.
The hotel and room was clean. Many maintenance issues.... hot tub jets don't work, as of 10/25/24, no vending machines and.... THE WATER PARK AND HOT TUB ONLY OPEN FRIDAY AND SATURDAY ONLY.
8
Jezi
12 Aug 2025
·
Stayed 1 night
The outdoor lazy river was closed, there were multiple old outdoor children’s pools that had been filled in with dirt and planted in (looks tacky, the pool signs are all still around the ground of them) the balcony was inaccessible probably due to the fact it looks ready to rot away, and the beds were really stiff and hurt our backs. it was cheap and well taken care of otherwise, which makes up for most of it.
The outdoor lazy river was closed, there were multiple old outdoor children’s pools that had been filled in with dirt and planted in (looks tacky, the pool signs are all still around the ground of them) the balcony was inaccessible probably due to the fact it looks ready to rot away, and the beds were really stiff and hurt our backs. it was cheap and well taken care of otherwise, which makes up for most of it.
4
Andrew
10 Aug 2025
·
Stayed 2 nights
They need to make an effort to clean up exterior it looks horrible. Shouldn't charge resort fee with that many closed pools and no exterior lazy river.
They need to make an effort to clean up exterior it looks horrible. Shouldn't charge resort fee with that many closed pools and no exterior lazy river.
4
Summer
5 Aug 2025
·
Stayed 2 nights
Do not book this hotel based off the pictures or amenities listed alone. It is quite disappointing when you arrive. The majority of the pools and the lazy river outside are not up and running and neither was the waterfall. The indoor water park had a musty smell - almost like sewer but could have been all the chlorine. Our room was very spacious and clean. The shower head was cracked but it still worked. The hotel is more for if you aren't planning to hang there the entirety of your stay and use the facilities. I would have rated it higher had the outdoor pools/lazy river/waterfall not been advertised and not actually working.
Do not book this hotel based off the pictures or amenities listed alone. It is quite disappointing when you arrive. The majority of the pools and the lazy river outside are not up and running and neither was the waterfall. The indoor water park had a musty smell - almost like sewer but could have been all the chlorine. Our room was very spacious and clean. The shower head was cracked but it still worked. The hotel is more for if you aren't planning to hang there the entirety of your stay and use the facilities. I would have rated it higher had the outdoor pools/lazy river/waterfall not been advertised and not actually working.
6
Brandon
13 Jun 2025
·
Stayed 1 night
Pool was closed
Pool was closed
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AI-generated summary based on recent guest reviews
Cleanliness
Cleanliness is inconsistent: many guests report dirty rooms and hallways, odors, stained linens, mold, and pests, while a smaller number found rooms clean.
Related guest reviews
6
Lisa
14 Sept 2025
·
Stayed 1 night
Our room was clean but damp. Our bed was damp. The grass near doors is knee high! Plus they charge you for pool even if you don’t use it.
Our room was clean but damp. Our bed was damp. The grass near doors is knee high! Plus they charge you for pool even if you don’t use it.
2
Danielle
1 Sept 2025
·
Stayed 1 night
The room smelled so bad when we got in there that i requested a different so but then when we walked in the new room it had the same smell and realized it was the whole.building. thinking maybe it was mold because a chair visibly had mold on it. Then the TV didnt work because their internet sucks we had to use out hotspot. Then simply becauae we had no choice we extended the room but the manager came and kicked us out saying it smelled like marijuana which was a lie because we didnt have any. We had to spray perfume to cover up the nasty room smell. I'll never stay there again.
The room smelled so bad when we got in there that i requested a different so but then when we walked in the new room it had the same smell and realized it was the whole.building. thinking maybe it was mold because a chair visibly had mold on it. Then the TV didnt work because their internet sucks we had to use out hotspot. Then simply becauae we had no choice we extended the room but the manager came and kicked us out saying it smelled like marijuana which was a lie because we didnt have any. We had to spray perfume to cover up the nasty room smell. I'll never stay there again.
2
Joaquin
13 Sept 2025
·
Stayed 2 nights
My room had bed bugs. Smoke detector was just hanging by a wire from the ceiling.
My room had bed bugs. Smoke detector was just hanging by a wire from the ceiling.
6
Amanda
31 Aug 2025
·
Stayed 1 night
Our room was clean, but we saw the mattress and it was stained and nasty. We refused to sit on any of the chairs. Water damage all over the ceilings. Needs to be updated. Premises were under kept and gave an iffy feeling to us and others. The pools weren’t kept up. Very disappointed with this stay.
Our room was clean, but we saw the mattress and it was stained and nasty. We refused to sit on any of the chairs. Water damage all over the ceilings. Needs to be updated. Premises were under kept and gave an iffy feeling to us and others. The pools weren’t kept up. Very disappointed with this stay.
6
teresa
17 Aug 2025
·
Stayed 2 nights
Staff was friendly and helpful but the hotel and grounds were outdated and in disrepair. Walpaper peeling everywhere, cracks in the windows. Carpet warped and bubbled. Stayed in one of the "suites". No cold water in the kitchen, more peeling walpaper and water spots on the ceiling and walls. Bed was comfortable. Outdoor pool was dirty and slimey. Lifeguards not paying attention, most were on their phones. Indoor pool was ok. Pictures on website were definitely misleading.
Staff was friendly and helpful but the hotel and grounds were outdated and in disrepair. Walpaper peeling everywhere, cracks in the windows. Carpet warped and bubbled. Stayed in one of the "suites". No cold water in the kitchen, more peeling walpaper and water spots on the ceiling and walls. Bed was comfortable. Outdoor pool was dirty and slimey. Lifeguards not paying attention, most were on their phones. Indoor pool was ok. Pictures on website were definitely misleading.
2
Vanessa
3 Sept 2024
·
Stayed 1 night
My room was so dirty. I let it go, cause whatever. Then I asked for a different room, which I paid extra for, and I got into the “new rooom” with a clogged toilet with poop in it, a full bag of trash in the closet, and BLOOD STAIN on the pillow case…… gets better….. I took the pillow case off, and the blood stain was ON THE PILLOW!!! MEAANINGGGGGG they didn’t clean the damn bed between guests!!! Do not recommend here. Their way of “making things better” was, try another room, get a maid to re clean, or leave. 🙄.
My room was so dirty. I let it go, cause whatever. Then I asked for a different room, which I paid extra for, and I got into the “new rooom” with a clogged toilet with poop in it, a full bag of trash in the closet, and BLOOD STAIN on the pillow case…… gets better….. I took the pillow case off, and the blood stain was ON THE PILLOW!!! MEAANINGGGGGG they didn’t clean the damn bed between guests!!! Do not recommend here. Their way of “making things better” was, try another room, get a maid to re clean, or leave. 🙄.
2
Mary A
28 Jul 2025
·
Stayed 3 nights
Room was so gross A/C had chunks of nastyness hanging from it! Mold in refrigerator! A clump of hair left in shower! When you pull up at the property it looks ABANDONED nothing has been fixed or maintained in at least 10 plus years! False advertising for sure. I will be sure to tell family friends and anyone going to Wisconsin Dells to stay away from The Polynesian Hotel from Hell!
Room was so gross A/C had chunks of nastyness hanging from it! Mold in refrigerator! A clump of hair left in shower! When you pull up at the property it looks ABANDONED nothing has been fixed or maintained in at least 10 plus years! False advertising for sure. I will be sure to tell family friends and anyone going to Wisconsin Dells to stay away from The Polynesian Hotel from Hell!
2
Anndrea R
20 Jul 2025
·
Stayed 2 nights
Where to start!!! The pictures online look nothing like it really is!!!! Room was clean as well as the lobby. That's it! No pretty waterfalls some pools were filled in with dirt! Some closed! Can't access the deck because they are rotting. None of the phones work in any rooms! Woke up to parties at 3:30 am. Front desk didn't answer when I called with my cell. Garbage in hallways. Hallways smelled like Marijuana and people cooking food in rooms. Most life guards were on cell phones except the ones that pace. Staff didn't care when I complained!!! Public health officials need to check this place out! Trust me don't go here!
Where to start!!! The pictures online look nothing like it really is!!!! Room was clean as well as the lobby. That's it! No pretty waterfalls some pools were filled in with dirt! Some closed! Can't access the deck because they are rotting. None of the phones work in any rooms! Woke up to parties at 3:30 am. Front desk didn't answer when I called with my cell. Garbage in hallways. Hallways smelled like Marijuana and people cooking food in rooms. Most life guards were on cell phones except the ones that pace. Staff didn't care when I complained!!! Public health officials need to check this place out! Trust me don't go here!
2
Rachel
1 Sept 2025
·
Stayed 3 nights
It was so dirty, no internet, tvs broken, bugs in our room.
It was so dirty, no internet, tvs broken, bugs in our room.
2
Venchileni
9 Apr 2024
·
Stayed 1 night
I have described in great detail with photos to Expedia of the common area conditions and the fact that the stuff gave me a room with a bathroom that had not been cleaned. The common areas beside the main lobby is filthy. Floors haven’t been mobbed, mold is present, they have been under construction for years and it’s just band aid repairs. You can see rooms filled with old mattresses and trash, it’s just horrific. They should close off a portion of those rooms. No manager was on site on a Saturday afternoon as well.
I have described in great detail with photos to Expedia of the common area conditions and the fact that the stuff gave me a room with a bathroom that had not been cleaned. The common areas beside the main lobby is filthy. Floors haven’t been mobbed, mold is present, they have been under construction for years and it’s just band aid repairs. You can see rooms filled with old mattresses and trash, it’s just horrific. They should close off a portion of those rooms. No manager was on site on a Saturday afternoon as well.
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AI-generated summary based on recent guest reviews
Rooms
Rooms are generally spacious, some with kitchenettes, but decor is dated and balconies are often sealed and unusable. Many mention uncomfortable beds, noise between rooms, small or unreliable Roku/TV due to weak Wi‑Fi, and inconsistent in-room equipment like microwaves or fridges.
Related guest reviews
8
Evelyn
10 Aug 2025
·
Stayed 1 night
There was no microwave in the room.
There was no microwave in the room.
6
Jennifer
4 Aug 2025
·
Stayed 2 nights
It was okay for a few days. Got charged extra for use of the pools even though we didn't use them. Stayed in a kitchenette type room. Super comfy bed.
It was okay for a few days. Got charged extra for use of the pools even though we didn't use them. Stayed in a kitchenette type room. Super comfy bed.
4
Carrie
8 Sept 2025
·
Stayed 1 night
The room was very clean. They get points for that. The bed was very soft. The big problem was we had no TV for our downtime. We did have very small TV in the room... maybe 32 " at best. ...not nearly big enough for the two beds to see to begin with.They only had Roku so if you don't stream from home you can't watch anything...the problem for us though was that their Internet was too weak for streaming at all. I'm not sure why they call it the Polynesian as their was literally no theme at all except a pillar outside and a giant pile of rocks in the lobby. The grass by the room entrances needed to be mowed and we were charged $20 for a resort fee when we didn't even use the pool. We dealt with it ,but will never go back. It's 2025...update your wifi.
The room was very clean. They get points for that. The bed was very soft. The big problem was we had no TV for our downtime. We did have very small TV in the room... maybe 32 " at best. ...not nearly big enough for the two beds to see to begin with.They only had Roku so if you don't stream from home you can't watch anything...the problem for us though was that their Internet was too weak for streaming at all. I'm not sure why they call it the Polynesian as their was literally no theme at all except a pillar outside and a giant pile of rocks in the lobby. The grass by the room entrances needed to be mowed and we were charged $20 for a resort fee when we didn't even use the pool. We dealt with it ,but will never go back. It's 2025...update your wifi.
8
Edward
17 Aug 2025
·
Stayed 1 night
The rooms were mostly okay. The gounds, facility, and pool areas were in poor shape. People were smoking weed all over the place. Strange smells all throughout the property. The staff barely spoke english. Outdoor pools were filled in with dirt and overgrown with weeds. Im sure this place was okay 30 years ago.
The rooms were mostly okay. The gounds, facility, and pool areas were in poor shape. People were smoking weed all over the place. Strange smells all throughout the property. The staff barely spoke english. Outdoor pools were filled in with dirt and overgrown with weeds. Im sure this place was okay 30 years ago.
8
Richard
28 Dec 2025
·
Stayed 1 night
Check-in was quick, easy, and accommodating. Rooms were clean and layout with kitchenette was very nice. Overall, the resort needs updating, but for the price, it was hard to beat!
Check-in was quick, easy, and accommodating. Rooms were clean and layout with kitchenette was very nice. Overall, the resort needs updating, but for the price, it was hard to beat!
6
Elizabeth
15 Dec 2024
·
Stayed 1 night
First, the front desk sent me to the wrong entrance and wrong stairway. After dragging my bags up the steps I learned that the stairway did not go up to the floor I was staying at. Then when I got to the room I found the security bar was not screwed into door frame all of the way. Both screws were sticking out about 1/2", making it useless in holding fast against an intruder. As a woman traveling alone, this was almost enough to make me leave. But it was snowing, the roads were icing and I was exhausted. I went to use the phone to call the front desk, but there was no cord attached to it. I used my cell to call and was told the phones are disconnected. Ok, really?!?! Had the bedding not been spotless I would have left and demanded a refund on my non-refundable reservation.
First, the front desk sent me to the wrong entrance and wrong stairway. After dragging my bags up the steps I learned that the stairway did not go up to the floor I was staying at. Then when I got to the room I found the security bar was not screwed into door frame all of the way. Both screws were sticking out about 1/2", making it useless in holding fast against an intruder. As a woman traveling alone, this was almost enough to make me leave. But it was snowing, the roads were icing and I was exhausted. I went to use the phone to call the front desk, but there was no cord attached to it. I used my cell to call and was told the phones are disconnected. Ok, really?!?! Had the bedding not been spotless I would have left and demanded a refund on my non-refundable reservation.
8
Jezi
12 Aug 2025
·
Stayed 1 night
The outdoor lazy river was closed, there were multiple old outdoor children’s pools that had been filled in with dirt and planted in (looks tacky, the pool signs are all still around the ground of them) the balcony was inaccessible probably due to the fact it looks ready to rot away, and the beds were really stiff and hurt our backs. it was cheap and well taken care of otherwise, which makes up for most of it.
The outdoor lazy river was closed, there were multiple old outdoor children’s pools that had been filled in with dirt and planted in (looks tacky, the pool signs are all still around the ground of them) the balcony was inaccessible probably due to the fact it looks ready to rot away, and the beds were really stiff and hurt our backs. it was cheap and well taken care of otherwise, which makes up for most of it.
6
Brian
15 Dec 2024
·
Stayed 2 nights
They have you sign a waiver and check off multiple things when you check in. Basically you get charged if you do anything, including open the patio door ($100charge) which typically in December would be no problem but the heating/cooling system did not work probably and it was 100 degrees in our room. We even switched it to AC but it was still extremely hot the whole 3 days we stayed. Rooms are spacious & have updated beds and flooring but otherwise is very run down. Even found about 6 or 7 different bugs crawling the walls during our stay. The TV is really small. Shower was hot and had pretty good pressure but didnt drain very well. Hopefully you read the reviews ahead of time to know that the pool is closed. Only took us 10 minutes to get to Great Wolf and Kalahari!!
They have you sign a waiver and check off multiple things when you check in. Basically you get charged if you do anything, including open the patio door ($100charge) which typically in December would be no problem but the heating/cooling system did not work probably and it was 100 degrees in our room. We even switched it to AC but it was still extremely hot the whole 3 days we stayed. Rooms are spacious & have updated beds and flooring but otherwise is very run down. Even found about 6 or 7 different bugs crawling the walls during our stay. The TV is really small. Shower was hot and had pretty good pressure but didnt drain very well. Hopefully you read the reviews ahead of time to know that the pool is closed. Only took us 10 minutes to get to Great Wolf and Kalahari!!
6
Autumn
17 Jun 2024
·
Stayed 2 nights
First of all they advertise as a hotel with a balcony but than you can’t use it. Second, when I went to take the blankets off the bed to check there was so much dirt and hair underneath it was horrible. I had to go to Walmart to buy sheets and blankets. Third, our tv remote did not work and they never answered any time I called for any reason at all. Fourth, the ac in our room at least did not work. It was so hot and muggy and we couldn’t open the patio door to get any air. The room smelled bad and the ac they had spit white stuff out of it. The parking lot is filled with dirt and potholes. This hotel was worse than an actual motel. I will never stay here again. I’m glad we enjoyed our time out there but we only went back to the room to sleep literally we were out until 11pm at night. I never write reviews for anything at all but this one I had to
First of all they advertise as a hotel with a balcony but than you can’t use it. Second, when I went to take the blankets off the bed to check there was so much dirt and hair underneath it was horrible. I had to go to Walmart to buy sheets and blankets. Third, our tv remote did not work and they never answered any time I called for any reason at all. Fourth, the ac in our room at least did not work. It was so hot and muggy and we couldn’t open the patio door to get any air. The room smelled bad and the ac they had spit white stuff out of it. The parking lot is filled with dirt and potholes. This hotel was worse than an actual motel. I will never stay here again. I’m glad we enjoyed our time out there but we only went back to the room to sleep literally we were out until 11pm at night. I never write reviews for anything at all but this one I had to
6
Jena
4 Aug 2025
·
Stayed 2 nights
No free breakfast. No restaurant or bar. Half the outdoor pools are closed, false advertizing on that part, as the pictures show a lazy river outside. No free Noah's Ark tickets as advertised. No microwave in the room. Not allowed to open the patio doors or will be fined $100.
No free breakfast. No restaurant or bar. Half the outdoor pools are closed, false advertizing on that part, as the pictures show a lazy river outside. No free Noah's Ark tickets as advertised. No microwave in the room. Not allowed to open the patio doors or will be fined $100.
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AI-generated summary based on recent guest reviews
Service
Service is mixed: several guests praise friendly or accommodating staff, but many report rude or unresponsive front desk, long check-in lines, limited housekeeping, and difficulty reaching anyone by phone. Some describe safety issues during alarms and inattentive lifeguards.
Related guest reviews
10
Hidalia
22 Jun 2025
·
Stayed 2 nights
Staff was very welcoming and friendly, from the moment we walked in the concierge Freddy was amazing and answered all questions we had and made our stay as best as can be
Staff was very welcoming and friendly, from the moment we walked in the concierge Freddy was amazing and answered all questions we had and made our stay as best as can be
8
Jonathan
3 Aug 2025
·
Stayed 2 nights
Service at front desk could improve sharing more info about pool location, WiFi, elevators, etc. Had to pull all that info or figure out my self. Lack of signage for elevators.
Service at front desk could improve sharing more info about pool location, WiFi, elevators, etc. Had to pull all that info or figure out my self. Lack of signage for elevators.
2
Paulina
7 Aug 2025
·
Stayed 2 nights
Pictures shown online are misleading there is not pools outside all is in ruins. Persons at frint desk did not like any requests for extra towels or shampoo. Halls are dirty. Smells marihuana all over the place they do not do a good job enforcing the non- smoke signs. Very unsafe for families with kids. Extra charge for the pool of $20 is not fair either. We won't recomend this place.
Pictures shown online are misleading there is not pools outside all is in ruins. Persons at frint desk did not like any requests for extra towels or shampoo. Halls are dirty. Smells marihuana all over the place they do not do a good job enforcing the non- smoke signs. Very unsafe for families with kids. Extra charge for the pool of $20 is not fair either. We won't recomend this place.
6
Monique
29 Jun 2025
·
Stayed 1 night
I paid for two QUEEN SIZE BEDS because there were no KING SIZE beds available but was put in a room that had two FULL SIZE beds. The toilet was running water all night and there was a puddle of water on the floor in the morning. I signed a contract that said quiet after 10 pm but the people above me were up running around all night. I took a trip here TWENTY YEARS AGO the property looked the same as if it was kept up… it was very dirty, old and outdated. The pools were very dirty, filthy and full of debris. I couldn’t get in. On the up side the customer service was great I encountered a conversation with the manager FREDDY and receptionist DIANA they were great and tried to make sure I was happy. They were great!
I paid for two QUEEN SIZE BEDS because there were no KING SIZE beds available but was put in a room that had two FULL SIZE beds. The toilet was running water all night and there was a puddle of water on the floor in the morning. I signed a contract that said quiet after 10 pm but the people above me were up running around all night. I took a trip here TWENTY YEARS AGO the property looked the same as if it was kept up… it was very dirty, old and outdated. The pools were very dirty, filthy and full of debris. I couldn’t get in. On the up side the customer service was great I encountered a conversation with the manager FREDDY and receptionist DIANA they were great and tried to make sure I was happy. They were great!
6
Angel
26 Oct 2024
·
Stayed 2 nights
Limited staffing for checking in there was only one staff member. However the staff was very courteous, professional and patient. The rooms were clean and tidy. The only thing "out of place" was the typical Wisconsin lady bugs and such looking for warmth.
Limited staffing for checking in there was only one staff member. However the staff was very courteous, professional and patient. The rooms were clean and tidy. The only thing "out of place" was the typical Wisconsin lady bugs and such looking for warmth.
8
Pamela
22 Jun 2025
·
Stayed 2 nights
Service was awful never came to bring towels or toilet paper or dumped garbage n the room no room service at all
Service was awful never came to bring towels or toilet paper or dumped garbage n the room no room service at all
2
Jennifer
17 Jul 2025
·
Stayed 4 nights
My family and I stayed at the Polynesian Hotel in Wisconsin Dells, and it was one problem after another. The most alarming incident was a fire alarm that went off in the middle of the night for nearly 15 minutes. Shockingly, the hotel did not notify the fire department. I had to personally call 911 after noticing there was no emergency response. The responding police confirmed this was the hotel’s responsibility to do. No staff were present, and police struggled to find an employee on duty to address the situation. When I later located the fire panel, it showed a system warning another major safety concern that was not addressed. Other issues included: • Lifeguards who appeared disengaged and were often on their phones • Leftover, rotting food found in our room’s cupboard • Repeated calls to the front desk went unanswered • No front desk staff present overnight, including during the fire alarm • A person was roaming the halls at night shouting loudly, causing concern for our safety and theirs. After failed attempts to contact the front desk. The police were called out. I’m very disappointed and deeply concerned about the lack of safety protocols, cleanliness, and staffing. I cannot recommend this hotel to other families and hope that management and Hotels.com takes this seriously.
My family and I stayed at the Polynesian Hotel in Wisconsin Dells, and it was one problem after another. The most alarming incident was a fire alarm that went off in the middle of the night for nearly 15 minutes. Shockingly, the hotel did not notify the fire department. I had to personally call 911 after noticing there was no emergency response. The responding police confirmed this was the hotel’s responsibility to do. No staff were present, and police struggled to find an employee on duty to address the situation. When I later located the fire panel, it showed a system warning another major safety concern that was not addressed. Other issues included: • Lifeguards who appeared disengaged and were often on their phones • Leftover, rotting food found in our room’s cupboard • Repeated calls to the front desk went unanswered • No front desk staff present overnight, including during the fire alarm • A person was roaming the halls at night shouting loudly, causing concern for our safety and theirs. After failed attempts to contact the front desk. The police were called out. I’m very disappointed and deeply concerned about the lack of safety protocols, cleanliness, and staffing. I cannot recommend this hotel to other families and hope that management and Hotels.com takes this seriously.
2
William
30 Jun 2024
·
Stayed 2 nights
I cannot stress enough how well the staff handled the situation -- they really tried to help us make the best of what was happening and are in no way at fault. We paid for an upgrade from a standard room to a kitchenette suite. Our stay was supposed to be Sunday-Tuesday, and after an hour and a half wait to check in, we were told the indoor pool was closed until later that evening, the outdoor pool was closed due to maintenance from a storm, and neither of the pools would be open during the week, but they could give us vouchers to another hotel/waterpark. At that point, we were skeptical and tired and headed to our room -- only to be greeted with not an upgraded kitchenette room, but a standard two queen. That kind of sealed the deal for us, and we immediately started searching for an alternate place to stay. The room was fine, it just wasn't what we paid for, and with three kids we really wanted access to a pool on site.
I cannot stress enough how well the staff handled the situation -- they really tried to help us make the best of what was happening and are in no way at fault. We paid for an upgrade from a standard room to a kitchenette suite. Our stay was supposed to be Sunday-Tuesday, and after an hour and a half wait to check in, we were told the indoor pool was closed until later that evening, the outdoor pool was closed due to maintenance from a storm, and neither of the pools would be open during the week, but they could give us vouchers to another hotel/waterpark. At that point, we were skeptical and tired and headed to our room -- only to be greeted with not an upgraded kitchenette room, but a standard two queen. That kind of sealed the deal for us, and we immediately started searching for an alternate place to stay. The room was fine, it just wasn't what we paid for, and with three kids we really wanted access to a pool on site.
8
Kennady
7 Jul 2025
·
Stayed 2 nights
The staff was nice and easy to get checked in.
The staff was nice and easy to get checked in.
10
Angela
22 Jun 2025
·
Stayed 2 nights
We stayed at the Polynesian this time last year and were saddened that the outdoor pools were closed. This year we decided to try again since the website said they would be reopening in June and glad we did. This hotel is a great option for the price. The indoor and outdoor pools were open and Freddy at the front desk was amazing and extremely accommodating Would recommend this hotel to anyone looking for a decent place to stay for a decent price.
We stayed at the Polynesian this time last year and were saddened that the outdoor pools were closed. This year we decided to try again since the website said they would be reopening in June and glad we did. This hotel is a great option for the price. The indoor and outdoor pools were open and Freddy at the front desk was amazing and extremely accommodating Would recommend this hotel to anyone looking for a decent place to stay for a decent price.
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AI-generated summary based on recent guest reviews
Location
Location is convenient for the Dells and highway access, with several noting an easy drive to attractions. Some felt the immediate surroundings look abandoned or unappealing.
Related guest reviews
10
Andy
28 Apr 2024
·
Stayed 1 night
Close to the Main Street shopping and attractions
Close to the Main Street shopping and attractions
8
Jennifer
15 Dec 2024
·
Stayed 2 nights
We stayed here two nights since it was relatively close to a competition we were attending. The room was clean and it was very quiet. The internet sucked but that wasn’t a big deal to us. Don’t let the exterior fool you. If you’re looking for a peaceful stay consider the Polynesian.
We stayed here two nights since it was relatively close to a competition we were attending. The room was clean and it was very quiet. The internet sucked but that wasn’t a big deal to us. Don’t let the exterior fool you. If you’re looking for a peaceful stay consider the Polynesian.
8
Milka
7 Jul 2024
·
Stayed 1 night
clean rooms,good service,good location
clean rooms,good service,good location
10
Rachel
27 Mar 2025
·
Stayed 1 night
Nice area
Nice area
8
Kellee
18 May 2025
·
Stayed 1 night
Fairly peaceful (auto show) kind staff
Fairly peaceful (auto show) kind staff
6
Jennifer
2 Aug 2025
·
Stayed 1 night
It was good location for what we needed but hotel itself was rundown and not well maintained .
It was good location for what we needed but hotel itself was rundown and not well maintained .
10
Alicia
10 Jun 2024
·
Stayed 2 nights
Decent size room with 2 beds and pull out bed. Convenient location right in the middle of the Dells.
Decent size room with 2 beds and pull out bed. Convenient location right in the middle of the Dells.
8
Moises Y Gloria
2 Jul 2025
·
Stayed 3 nights
We enjoyed our stay at the Polynesian but when you first get there it looks like it’s abandoned the outside is very out dated and the grass/garden areas have not been cut.
We enjoyed our stay at the Polynesian but when you first get there it looks like it’s abandoned the outside is very out dated and the grass/garden areas have not been cut.
10
Kevin
5 Jun 2025
·
Stayed 1 night
Convenient to Crystal Grand Theater and highway. Great price.
Convenient to Crystal Grand Theater and highway. Great price.
4
Gregory
8 Jul 2025
·
Stayed 2 nights
The best part of the motel was that it was away from the tourist zone and close to the freeway. Other than that the rooms are not great. The showers were filthy. Constant screams from grown men in their rooms. When we arrived there were multiple kids playing with carts and kicking soccer balls at cars while the parents were smoking weed. This motel has a lot of potential but it just doesn’t seem safe. There’s truly no quality control going on. The second we got into our room we were looking at options to check out and ended up just staying so we weren’t out the money. The price may be cheap but it’s definitely not worth it. The worst thing about the trip was going back to the motel.
The best part of the motel was that it was away from the tourist zone and close to the freeway. Other than that the rooms are not great. The showers were filthy. Constant screams from grown men in their rooms. When we arrived there were multiple kids playing with carts and kicking soccer balls at cars while the parents were smoking weed. This motel has a lot of potential but it just doesn’t seem safe. There’s truly no quality control going on. The second we got into our room we were looking at options to check out and ended up just staying so we weren’t out the money. The price may be cheap but it’s definitely not worth it. The worst thing about the trip was going back to the motel.
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AI-generated summary based on recent guest reviews
Dining
There is no on-site breakfast or restaurant mentioned by many guests, and vending options are limited or not working. Some wished for a cafe or bar on property.
Related guest reviews
2
George
31 Mar 2024
·
Stayed 1 night
It was terrible because it was under construction could not use balcony or also no breakfast
It was terrible because it was under construction could not use balcony or also no breakfast
6
Janelle
8 May 2025
·
Stayed 2 nights
Furniture was outdated. My room was very clean but hallways smelled old. Entry doors where dirty. No breakfast. Called numerous times to ask questions before reserving and no one answered the phone.
Furniture was outdated. My room was very clean but hallways smelled old. Entry doors where dirty. No breakfast. Called numerous times to ask questions before reserving and no one answered the phone.
8
Leatha
23 Sept 2025
·
Stayed 2 nights
Hotel was clean and spacious the front desk lady was courteous. With having an indoor pool and calling it a resort I thought they would have a washer and dryer available to use even it was a pay to wash and dry. They didn’t offer an onsite cafe or cafeteria with venting machines.
Hotel was clean and spacious the front desk lady was courteous. With having an indoor pool and calling it a resort I thought they would have a washer and dryer available to use even it was a pay to wash and dry. They didn’t offer an onsite cafe or cafeteria with venting machines.
4
Cynthia
31 Mar 2025
·
Stayed 2 nights
Parking was free and easy. Hallways smelled like weed. Room keys stopped working. Had trouble getting into the hotel. Front desk not helpful. Could not get TV to work. Hotel said wifi was down. Online said indoor Waterpark was year round but when we got there, hotel said it was closed until May. Online said they served food but no restaurant on site, etc
Parking was free and easy. Hallways smelled like weed. Room keys stopped working. Had trouble getting into the hotel. Front desk not helpful. Could not get TV to work. Hotel said wifi was down. Online said indoor Waterpark was year round but when we got there, hotel said it was closed until May. Online said they served food but no restaurant on site, etc
6
Oficee
1 Nov 2024
·
Stayed 2 nights
The hotel and room was clean. Many maintenance issues.... hot tub jets don't work, as of 10/25/24, no vending machines and.... THE WATER PARK AND HOT TUB ONLY OPEN FRIDAY AND SATURDAY ONLY.
The hotel and room was clean. Many maintenance issues.... hot tub jets don't work, as of 10/25/24, no vending machines and.... THE WATER PARK AND HOT TUB ONLY OPEN FRIDAY AND SATURDAY ONLY.
4
Anastasia
8 Aug 2025
·
Stayed 2 nights
The facility should not be considered a "resort." The outdoor water park consisted of an out door pool and A slide. The water was cold and the bottom of the pool was filty. Mutiple areas outside were roped off and closed. The inside pool was advertised and stated in contract at sign in as open from noon to 8. The only thing open at one point was hot tub with kids in it. The slide not open, lazy river ...not open. Lifeguard stating some mumbled excuse either water not warm enough, or not enough lifeguards... this being Aug, summer, in the waterpark capital of the world. The hallways smelled musty. No food on site. No vending machines. * Warning on patio/balcony door that if opened will be charged $100. Tv with maybe 12 channels. Worst hotel experience if actually expecting a Resort quality hotel.
The facility should not be considered a "resort." The outdoor water park consisted of an out door pool and A slide. The water was cold and the bottom of the pool was filty. Mutiple areas outside were roped off and closed. The inside pool was advertised and stated in contract at sign in as open from noon to 8. The only thing open at one point was hot tub with kids in it. The slide not open, lazy river ...not open. Lifeguard stating some mumbled excuse either water not warm enough, or not enough lifeguards... this being Aug, summer, in the waterpark capital of the world. The hallways smelled musty. No food on site. No vending machines. * Warning on patio/balcony door that if opened will be charged $100. Tv with maybe 12 channels. Worst hotel experience if actually expecting a Resort quality hotel.
8
Rebecca
2 Sept 2025
·
Stayed 2 nights
The staff was great Our room was ready right at Check-in time. Our room was clean . It's a little noisy above you people walking around you can hear very well And it would be nice if the pool was open Later And they offered some kind of breakfast
The staff was great Our room was ready right at Check-in time. Our room was clean . It's a little noisy above you people walking around you can hear very well And it would be nice if the pool was open Later And they offered some kind of breakfast
10
Jesus
18 Aug 2025
·
Stayed 2 nights
Hotel has super potential if the outdoor water area is fixed up. Indoor water park for the kids area could definitely use an upgrade. Other than that we enjoy staying in this hotel. Kids have a blast in the indoor water park
Hotel has super potential if the outdoor water area is fixed up. Indoor water park for the kids area could definitely use an upgrade. Other than that we enjoy staying in this hotel. Kids have a blast in the indoor water park
4
Alyce
27 Jul 2025
·
Stayed 3 nights
Very Cheap Motel Waterpark. Polynesian has not been updated in 20 years. No vending machines, no laundry facilities, no 24/7 maintenance, no breakfast, no kitchen, and rude hotel manager. The owner(s) are only out to make money and obviously do not care about the property or hotel guests experience. Gift shopping is very expensive in Wisconsin Dells avoid T-Shirt Factory on Broadway very rude employees, plenty of good restaurants around but they all close very early.
Very Cheap Motel Waterpark. Polynesian has not been updated in 20 years. No vending machines, no laundry facilities, no 24/7 maintenance, no breakfast, no kitchen, and rude hotel manager. The owner(s) are only out to make money and obviously do not care about the property or hotel guests experience. Gift shopping is very expensive in Wisconsin Dells avoid T-Shirt Factory on Broadway very rude employees, plenty of good restaurants around but they all close very early.
6
Jena
4 Aug 2025
·
Stayed 2 nights
No free breakfast. No restaurant or bar. Half the outdoor pools are closed, false advertizing on that part, as the pictures show a lazy river outside. No free Noah's Ark tickets as advertised. No microwave in the room. Not allowed to open the patio doors or will be fined $100.
No free breakfast. No restaurant or bar. Half the outdoor pools are closed, false advertizing on that part, as the pictures show a lazy river outside. No free Noah's Ark tickets as advertised. No microwave in the room. Not allowed to open the patio doors or will be fined $100.
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FAQs about Polynesian Wisconsin Dells Hotel
Is parking available at the hotel?
Yes, parking is available at the property. Guests can enjoy free self-parking, and there are both on-street and off-street options.
Does the hotel allow pets?
Yes, the hotel allows pets with a fee of $50.00 per accommodation, per stay. Service animals are exempt from this fee.
What are the check-in and check-out times?
Check-in time is at 4:00 PM, and check-out time is at 11:00 AM. Early check-in is available for a fee, subject to availability, and late check-out is available for a fee of $30.00, also subject to availability.
What accessibility features does the hotel offer?
The hotel offers limited wheelchair accessibility, including an elevator and step-free entrances. However, some areas may not be fully wheelchair accessible.
Where is the hotel located in relation to local attractions?
The hotel is centrally located in Wisconsin Dells, just a 5-minute drive from Noah’s Ark Waterpark and less than 3 miles from Downtown Dells, which features shops, restaurants, and entertainment options.
Does the hotel have a swimming pool?
Yes, the hotel features both indoor and seasonal outdoor pools, including a children's pool, lazy river, and waterslides. The seasonal pool is open from May 24 to September 01.
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Instant AI responses are based on hotel information
Check-in time starts at16:00Check-in time ends at23:59Check-out time ends at11:00
CheckIn Restrictions
Early check-in is available for a fee (subject to availability); Late check-out fee: USD 30.00 (subject to availability);
Age Requirements
Minimum age to check in is 18 years old
Pets
Maximum number of pets per room 22;Service animals are allowed;Pets cannot be left unattended;Service animals are exempt from fees/restrictions;Only dogs are allowed;Pets allowed;Pet fee: USD 50.00 per accommodation, per stay; Service animals are exempt from fees;
Front Desk Services
Contactless check-out is available; This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Identification
Government-issued photo identification and a credit card may be required at check-in for incidental charges;
Children And Extra Bed Policy
Extra-person charges may apply and vary depending on property policy; Children 10 years old and younger stay free when occupying the parent or guardian's room, using existing bedding; No cribs (infant beds) availableNo rollaway/extra beds available
Mandatory Fees And Taxes
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Resort fee: USD 20 per accommodation, per night
- Additional inclusions
- Pool access
Popular amenities
Pool indoor
24-hour reception
Sauna
Laundry service
WiFi
Beach Sun Loungers
General
Sauna
Beach Sun Loungers
Wheelchair Accessible (Limited)
Internet
WiFi
Services
24-hour reception
Laundry service
Activities
Pool indoor