The Cube Hotel Birmingham
US$120
/ night
Avg. for October
Prices for The Cube Hotel Birmingham
Select dates to see prices and availability
US$120
/ night
Avg. for October
Monthly average prices
Nightly prices at The Cube Hotel Birmingham average US$89 in the cheapest month (February) and US$147 in the most expensive month (November), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$97 |
| February | US$89 |
| March | US$106 |
| April | US$104 |
| May | US$97 |
| June | US$106 |
| July | US$93 |
| August | US$103 |
| September | US$114 |
| October | US$120 |
| November | US$147 |
| December | US$126 |
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Oct · US$120
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Most expensive: November (~US$147)
Cheapest: February (~US$89)
About this property
Take in the views from a rooftop terrace and make use of amenities such as complimentary wireless internet access and wedding services.
Amenities
Take in the views from a rooftop terrace and make use of amenities such as complimentary wireless internet access and wedding services.
Business amenities
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Planning an event in Birmingham? This hotel has 646 square feet (60 square meters) of space consisting of conference space and a meeting room.
Dining
Grab a bite to eat at Marco Pierre White, a steakhouse where you can enjoy drinks at the bar/lounge and dine alfresco. Or stay in and take advantage of the room service (during limited hours). Cooked-to-order breakfasts are served on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 10:30 AM for a fee.
Rooms
Make yourself at home in one of the 52 individually decorated guestrooms, featuring refrigerators and minibars. Your Select Comfort bed comes with premium bedding. 32-inch LCD televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms have showers and hair dryers.
Location
With a stay at The Cube Hotel Birmingham, you'll be centrally located in Birmingham, steps from The Mailbox and 10 minutes by foot from Utilita Arena Birmingham. This hotel is 0.3 mi (0.5 km) from Broad Street and 0.6 mi (1 km) from Bullring & Grand Central.
What's nearby
Shopping District(0.1 Miles)
The Mailbox(0.1 Miles)
Brindleyplace(0.3 Miles)
Broad Street(0.3 Miles)
Gas Street Basin(0.4 Miles)
O2 Academy Birmingham(0.4 Miles)
The Alexandra Theatre(0.4 Miles)
Hurst Street(0.4 Miles)
International Convention Centre(0.4 Miles)
Symphony Hall(0.4 Miles)
Centenary Square(0.4 Miles)
Industry and Genius(0.4 Miles)
Birmingham Christmas Market(0.5 Miles)
National SEA LIFE Centre(0.5 Miles)
Library of Birmingham(0.5 Miles)
The preferred airport for The Cube Hotel Birmingham is Birmingham Airport (BHX)(17.1 Miles)
Free wi-fi
Laundry service
Multilingual staff
Safe-deposit box
Luggage storage
Electric car charging station
Location
196 Wharfside Street, Westside, Birmingham, England, United Kingdom
Shopping District (0.1 Miles)
The Mailbox (0.1 Miles)
Brindleyplace (0.3 Miles)
Broad Street (0.3 Miles)
Gas Street Basin (0.4 Miles)
O2 Academy Birmingham (0.4 Miles)
Room options
1
Standard Double Room
Room details
1 Double Bed
Sleeps 2
HeatingWi-Fi (Free)Refrigerator
1
Superior Double Room
Room details
1 Extra-Large Double Bed
Sleeps 2
HeatingWi-Fi (Free)Refrigerator
1
Standard Room, Accessible
Room details
1 Double Bed
Sleeps 2
HeatingWi-Fi (Free)Refrigerator
1
Standard Double Or Twin Room
Room details
1 Extra-Large Double Bed
Sleeps 2
HeatingWi-Fi (Free)Refrigerator
1
Superior Double Room, Balcony
Room details
1 Extra-Large Double Bed
Sleeps 2
BalconyHeatingWi-Fi (Free)Refrigerator
Guest reviews of The Cube Hotel Birmingham
7.2
Good
Based on 2,498 verified reviews
What guests think
AI-generated summary based on recent guest reviews
At The Cube Hotel Birmingham, travellers praise the central canalside location, big rooms with city views, and enjoyable breakfasts, but many reviews report persistent air-conditioning failures, unopenable windows, and noise from events above, alongside inconsistent maintenance and cleanliness.
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What guests think
At The Cube Hotel Birmingham, travellers praise the central canalside location, big rooms with city views, and enjoyable breakfasts, but many reviews report persistent air-conditioning failures, unopenable windows, and noise from events above, alongside inconsistent maintenance and cleanliness.
Several guests also experienced broken heating or extreme room temperatures, intermittent hot or cold water issues, and occasional TV or lift problems. Service feedback ranges from warm and helpful to unresponsive or brusque, with some delays, deposit disputes, and limited bar hours. Overall, verify climate control and room condition before committing.
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AI-generated summary based on recent guest reviews
Facilities
Rooftop bar/restaurant offers great city views and breakfast is often praised. Parking is off site with a discount, a lift or false alarms occasionally disrupt stays, and bar hours can be limited.
Related guest reviews
8
Richard
23 Nov 2024
·
Stayed 1 night
The hotel was really nice. A little noisy from the restaurant packing up later at night but not to bad. Please check your conformation email as regards tbe parking discout, you need to prebook it. It cannot be done at the hotel when you check out.
The hotel was really nice. A little noisy from the restaurant packing up later at night but not to bad. Please check your conformation email as regards tbe parking discout, you need to prebook it. It cannot be done at the hotel when you check out.
10
Liz
13 Jun 2025
·
Stayed 1 night
This hotel is lovely. The restaurant is 25 floors up, so fantastic view of Birmingham city. The meals/food was brilliant.
This hotel is lovely. The restaurant is 25 floors up, so fantastic view of Birmingham city. The meals/food was brilliant.
10
Julie
30 Sept 2025
·
Stayed 2 nights
Lots of restaurants close by, staff polite, on the canal, breakfast service great, views from 25th floor amazing.
Lots of restaurants close by, staff polite, on the canal, breakfast service great, views from 25th floor amazing.
8
Tony
16 Sept 2024
·
Stayed 3 nights
This trip was booked for an exhibition with 2 colleagues. Because I made the booking I was upgraded to a suite which was lovely and spacious with a balcony overlooking the canal and the city. This was a lovely room. The only downside was even as residents we were not allowed a drink after 10pm except on the Thursday night when we were served because there was a private party. We mentioned this to the bar manager who stated they were being served because they had booked the room until 11pm. I pointed out to him that between myself and my 2 colleagues we had booked rooms for 12 nights at a cost of £2,000
This trip was booked for an exhibition with 2 colleagues. Because I made the booking I was upgraded to a suite which was lovely and spacious with a balcony overlooking the canal and the city. This was a lovely room. The only downside was even as residents we were not allowed a drink after 10pm except on the Thursday night when we were served because there was a private party. We mentioned this to the bar manager who stated they were being served because they had booked the room until 11pm. I pointed out to him that between myself and my 2 colleagues we had booked rooms for 12 nights at a cost of £2,000
6
Andrew
29 Sept 2024
·
Stayed 1 night
Evening was disrupted by 2 fire alarms @ 12:00am and again at 12:15am. Apart from this our stay was great however 2 false fire alarms so late did ruin the overnight experience
Evening was disrupted by 2 fire alarms @ 12:00am and again at 12:15am. Apart from this our stay was great however 2 false fire alarms so late did ruin the overnight experience
6
Paul
19 Sept 2024
·
Stayed 1 night
Nice full English breakfast and continental choices. I was there on a quiet day but I would hope that the bar stays open a little later and there would be a tea maid and coffee machine accompanying the breakfast. I imagine making your own cup of tea on a busy day would cause quite a queue. The rooms are tired and could do with a renovation but clean. The air con wasn't cooling in my room.
Nice full English breakfast and continental choices. I was there on a quiet day but I would hope that the bar stays open a little later and there would be a tea maid and coffee machine accompanying the breakfast. I imagine making your own cup of tea on a busy day would cause quite a queue. The rooms are tired and could do with a renovation but clean. The air con wasn't cooling in my room.
10
Nigel
18 Mar 2025
·
Stayed 1 night
A very good hotel close to the city centre and New Street rail station. We had a very good night's uninterrupted sleep and a very good breakfast. Recommended.
A very good hotel close to the city centre and New Street rail station. We had a very good night's uninterrupted sleep and a very good breakfast. Recommended.
10
Tina
16 Nov 2023
·
Stayed 1 night
Hotel room was really nice, very clean and had everything you needed. Had a meal in the restaurant on the evening and also breakfast,could not fault either and the waiting on staff were very friendly and helpful.
Hotel room was really nice, very clean and had everything you needed. Had a meal in the restaurant on the evening and also breakfast,could not fault either and the waiting on staff were very friendly and helpful.
6
Jayne
30 Nov 2024
·
Stayed 1 night
It wasn’t great. The carpets throughout are really dirty with stains all over them especially outside our room on the 23rd floor. There is no air conditioning or it’s not working so it was so hot in the room. The staff on reception have no idea what they’re doing. The breakfast on the 25th floor was good but at £18.95 it should be.
It wasn’t great. The carpets throughout are really dirty with stains all over them especially outside our room on the 23rd floor. There is no air conditioning or it’s not working so it was so hot in the room. The staff on reception have no idea what they’re doing. The breakfast on the 25th floor was good but at £18.95 it should be.
8
Angela
16 Dec 2024
·
Stayed 1 night
Chosen for my daughter’s graduation at the University Of Birmingham and for the onsite restaurant to celebrate afterwards. -Main issue is parking. I have 2 elderly parents who both have a blue badge but parking is abysmal and we struggled with that. -Only 1 lift was working which was an issue (1mobility scooter etc), so we had to wait long times to navigate floors as walking not an option. -No heating in hotel. Not a problem for us but my parents found it cold despite being given portable heaters. -Our balcony room was lovely but sadly above the bed was a collection of contact lenses on the ceiling where previous occupants have “flicked” them up. In conclusion, it’s a lovely hotel but there were issues that took the shine of what was a lovely break away.
Chosen for my daughter’s graduation at the University Of Birmingham and for the onsite restaurant to celebrate afterwards. -Main issue is parking. I have 2 elderly parents who both have a blue badge but parking is abysmal and we struggled with that. -Only 1 lift was working which was an issue (1mobility scooter etc), so we had to wait long times to navigate floors as walking not an option. -No heating in hotel. Not a problem for us but my parents found it cold despite being given portable heaters. -Our balcony room was lovely but sadly above the bed was a collection of contact lenses on the ceiling where previous occupants have “flicked” them up. In conclusion, it’s a lovely hotel but there were issues that took the shine of what was a lovely break away.
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AI-generated summary based on recent guest reviews
Cleanliness
Feedback is mixed, with repeated mentions of stained carpets, tired decor, and occasional smells, though some rooms are clean. Housekeeping lapses (e.g., dirty sheets) and dust appear in places.
Related guest reviews
8
sharon
25 Aug 2024
·
Stayed 1 night
It was nice in room. Needs a bit of work, mould in bathroom. The hotel corridors didnt smell nice, it was like sewage. Overall had a enjoyable stay.
It was nice in room. Needs a bit of work, mould in bathroom. The hotel corridors didnt smell nice, it was like sewage. Overall had a enjoyable stay.
4
James
2 Oct 2023
·
Stayed 1 night
We a deluxe room with an awesome balcony, room was very tied, cracks in the sink and floor tiles, carpets were filthy and nets hanging off the rails, also long dark hairs on the floor. I travel a lot for work and this is way below expectations.
We a deluxe room with an awesome balcony, room was very tied, cracks in the sink and floor tiles, carpets were filthy and nets hanging off the rails, also long dark hairs on the floor. I travel a lot for work and this is way below expectations.
6
Arun
25 Aug 2025
·
Stayed 1 night
Balcony room looks tired now needs some upgrades, sheets were dirty and overall cleanliness isn’t great but doesn’t take much to rectify these mistakes and bring the hotel back to a good standing
Balcony room looks tired now needs some upgrades, sheets were dirty and overall cleanliness isn’t great but doesn’t take much to rectify these mistakes and bring the hotel back to a good standing
4
DIANE
30 Oct 2023
·
Stayed 1 night
the room was not as clean as would like.. the carpets were covered in stains, the windows were all dirty and the floors were too. the shower knob was not working fully whilst turned to operate the shower. the noise from the bowling alley was not the best when got back to the hotel room. the breakfast was mediocre the lift kept sticking and when mentioned to a member of staff on reception just said no one else has reported any issues so should be fine!!
the room was not as clean as would like.. the carpets were covered in stains, the windows were all dirty and the floors were too. the shower knob was not working fully whilst turned to operate the shower. the noise from the bowling alley was not the best when got back to the hotel room. the breakfast was mediocre the lift kept sticking and when mentioned to a member of staff on reception just said no one else has reported any issues so should be fine!!
4
Joseph
4 Mar 2025
·
Stayed 1 night
Drainage issues in bathroom so the whole space smelt awful when walking in. They were unable to accommodate a change of room, maintenance came and just sprayed air freshener & bedding was unclean
Drainage issues in bathroom so the whole space smelt awful when walking in. They were unable to accommodate a change of room, maintenance came and just sprayed air freshener & bedding was unclean
8
mark
11 Oct 2025
·
Stayed 1 night
Good location, big room. Could do with a deep clean but good value hotel. Breakfast very good.
Good location, big room. Could do with a deep clean but good value hotel. Breakfast very good.
6
Jayne
30 Nov 2024
·
Stayed 1 night
It wasn’t great. The carpets throughout are really dirty with stains all over them especially outside our room on the 23rd floor. There is no air conditioning or it’s not working so it was so hot in the room. The staff on reception have no idea what they’re doing. The breakfast on the 25th floor was good but at £18.95 it should be.
It wasn’t great. The carpets throughout are really dirty with stains all over them especially outside our room on the 23rd floor. There is no air conditioning or it’s not working so it was so hot in the room. The staff on reception have no idea what they’re doing. The breakfast on the 25th floor was good but at £18.95 it should be.
2
Chris
15 May 2025
·
Stayed 1 night
Very old and tired with no obvious maintenance. Carpets filthy, curtains ripped. Air con broken in a room like a greenhouse. I’m assuming as in administration since late last year, no investment has been made. Reception staff not welcoming and seemed disinterested. Only silver lining was breakfast in Marco Pierre White restaurant which was very nice and had attentive staff.
Very old and tired with no obvious maintenance. Carpets filthy, curtains ripped. Air con broken in a room like a greenhouse. I’m assuming as in administration since late last year, no investment has been made. Reception staff not welcoming and seemed disinterested. Only silver lining was breakfast in Marco Pierre White restaurant which was very nice and had attentive staff.
6
John
22 Jan 2025
·
Stayed 1 night
The Cube Hotel is beginning to look tired, carpets dirty outside lifts. Our room was hadn't been 'made up' when we had been handed the keys and moved to another room. Unfortunately the heating didn’t work in our room and appeared to be the same throughout the hotel. Not good considering how cold it was outside.
The Cube Hotel is beginning to look tired, carpets dirty outside lifts. Our room was hadn't been 'made up' when we had been handed the keys and moved to another room. Unfortunately the heating didn’t work in our room and appeared to be the same throughout the hotel. Not good considering how cold it was outside.
8
Beverley
7 Mar 2025
·
Stayed 2 nights
Loved the amount of windows in the room. The room was clean and tidy. Was disappointed with the state of the hall carpet. This is your first impression and wasn't good. Also had to wait a while for reception staff to appear although they were very nice and extremely helpful when they came.
Loved the amount of windows in the room. The room was clean and tidy. Was disappointed with the state of the hall carpet. This is your first impression and wasn't good. Also had to wait a while for reception staff to appear although they were very nice and extremely helpful when they came.
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AI-generated summary based on recent guest reviews
Rooms
Spacious rooms with big windows or balconies and strong views, but many report non-working air-conditioning, sealed windows, or broken heating making rooms uncomfortably hot or cold. Some note noisy event floors, uncomfortable beds, and intermittent water/TV faults.
Related guest reviews
6
Graham
26 Jan 2025
·
Stayed 1 night
Was very noisy with function above. Obviously an issue as there was a note in the room. This wasn’t identified when I booked the room. I would not have chosen a hotel with functions until 1am had I known. Also door wasn’t tight so any noise in the corridor was loud
Was very noisy with function above. Obviously an issue as there was a note in the room. This wasn’t identified when I booked the room. I would not have chosen a hotel with functions until 1am had I known. Also door wasn’t tight so any noise in the corridor was loud
6
Angela
27 Jun 2024
·
Stayed 1 night
The air conditioning system was broken in all hotel bedrooms, so the request to move to an alternative room was not an option. A standing fan had been placed in the bedroom and operational upon arrival, but being a hot day 29C, it was not helping the situation. I felt the Reception staff should have advised upon Check-in of the problem, and what was being done to resolve. At 11:30pm I requested an additional fan, which was promptly provided. Hotel restaurant on 25th floor had amazing views of the city, and food and beverages were excellent for dinner and breakfast.
The air conditioning system was broken in all hotel bedrooms, so the request to move to an alternative room was not an option. A standing fan had been placed in the bedroom and operational upon arrival, but being a hot day 29C, it was not helping the situation. I felt the Reception staff should have advised upon Check-in of the problem, and what was being done to resolve. At 11:30pm I requested an additional fan, which was promptly provided. Hotel restaurant on 25th floor had amazing views of the city, and food and beverages were excellent for dinner and breakfast.
6
Joanne
16 Jun 2025
·
Stayed 1 night
They should have informed us that the air conditioning wasn’t working throughout the hotel. Even with a fan in the room, it was unbearably hot. Ate at the restaurant for dinner and breakfast and was a bath of sweat.
They should have informed us that the air conditioning wasn’t working throughout the hotel. Even with a fan in the room, it was unbearably hot. Ate at the restaurant for dinner and breakfast and was a bath of sweat.
2
Andrew
17 Mar 2025
·
Stayed 1 night
How this can be rented as a hotel room, when there is a massive party venue above the bedrooms is beyond me. The hotel has rooms on 23rd and 24th floor, but the 25th seems to be an event space. We got back to our room at 10:30pm and could barely speak to each other in our room on the 24th floor because of the sound from above. It was a suite as well so not cheap! We went downstairs and demanded a refund and was surprised when the hotel staff seemed to agree that nobody could sleep there! Room was clean enough but carpets throughout the hotel were grubby and all in all not a nice experience.
How this can be rented as a hotel room, when there is a massive party venue above the bedrooms is beyond me. The hotel has rooms on 23rd and 24th floor, but the 25th seems to be an event space. We got back to our room at 10:30pm and could barely speak to each other in our room on the 24th floor because of the sound from above. It was a suite as well so not cheap! We went downstairs and demanded a refund and was surprised when the hotel staff seemed to agree that nobody could sleep there! Room was clean enough but carpets throughout the hotel were grubby and all in all not a nice experience.
2
steve
7 Jul 2024
·
Stayed 2 nights
Arrived and checked in ok. Went to the room and found the most pungent eye watering smell of sewage and rotten eggs in the room. Also tried to get the air on to work but it seemed to be on and noisy but no air coming out. The fact that there was already a fan in the room says that the hotel is fully aware. I had to flush the shower and sink for a while to get rid of the smell. Windows don’t open so essentially it was like a sauna. Had a number of cold showers to simply cool off. Reported it downstairs as I went out and the guy on the desk said he would reset the aircon. When I returned later that night I found no change. Slept above the sheets sweating all night. Oh, and the smell was back. In the mornings my daughter was gagging just trying to shower and clean her teeth. Mentioned the issues again on check out but no real acknowledgement of interest. Looking at the reviews it is obvious that the smell and broken aircon is a running theme that the hotel is not interested in fixing. Lovely location and great amenities around but hotel rooms are disgusting and in a poor state of repair.
Arrived and checked in ok. Went to the room and found the most pungent eye watering smell of sewage and rotten eggs in the room. Also tried to get the air on to work but it seemed to be on and noisy but no air coming out. The fact that there was already a fan in the room says that the hotel is fully aware. I had to flush the shower and sink for a while to get rid of the smell. Windows don’t open so essentially it was like a sauna. Had a number of cold showers to simply cool off. Reported it downstairs as I went out and the guy on the desk said he would reset the aircon. When I returned later that night I found no change. Slept above the sheets sweating all night. Oh, and the smell was back. In the mornings my daughter was gagging just trying to shower and clean her teeth. Mentioned the issues again on check out but no real acknowledgement of interest. Looking at the reviews it is obvious that the smell and broken aircon is a running theme that the hotel is not interested in fixing. Lovely location and great amenities around but hotel rooms are disgusting and in a poor state of repair.
6
Dan
30 Jul 2025
·
Stayed 2 nights
The room was ridiculously hot. Air con didnt work in mine and colleagues room. As rooms on 23/24 floor can understand why you can't open windows. There was also no cold water in the taps. It was either hot or hotter. Shower was very poweful if you could deal with the 3rd degree burns. Rest of the place is good with a great breakfast and roof top bath
The room was ridiculously hot. Air con didnt work in mine and colleagues room. As rooms on 23/24 floor can understand why you can't open windows. There was also no cold water in the taps. It was either hot or hotter. Shower was very poweful if you could deal with the 3rd degree burns. Rest of the place is good with a great breakfast and roof top bath
2
Michael
22 Jul 2025
·
Stayed 1 night
Do not stay here if it is remotely warm outside. The air con was not working and hadn’t been for a few days. The room was unbearable hot and I got almost no sleep. On speaking to another guest it wasn’t the first time either. Fans provided just push hot air around as the floor to ceiling windows act as a greenhouse and make it far hotter than outside. Whilst the lady on reception did her best to help, the male receptionist was very rude to me when I spoke with him and another guest.
Do not stay here if it is remotely warm outside. The air con was not working and hadn’t been for a few days. The room was unbearable hot and I got almost no sleep. On speaking to another guest it wasn’t the first time either. Fans provided just push hot air around as the floor to ceiling windows act as a greenhouse and make it far hotter than outside. Whilst the lady on reception did her best to help, the male receptionist was very rude to me when I spoke with him and another guest.
4
LJ
24 Jul 2025
·
Stayed 2 nights
No cold water for two night stay
No cold water for two night stay
6
Stephen
8 Aug 2025
·
Stayed 2 nights
Hotel is set in the perfect place but air conditioning in bedroom does not work and with no windows that open this means the heat is unbearable
Hotel is set in the perfect place but air conditioning in bedroom does not work and with no windows that open this means the heat is unbearable
6
Kristy
18 May 2025
·
Stayed 1 night
Hotel rooms were clean and modern. Unfortunately the air-conditioning wasnt working in any of the rooms, we were provided with a useless fan which just circulated the hot air meaning our room was 28°c all night.
Hotel rooms were clean and modern. Unfortunately the air-conditioning wasnt working in any of the rooms, we were provided with a useless fan which just circulated the hot air meaning our room was 28°c all night.
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AI-generated summary based on recent guest reviews
Service
Reports range from warm, helpful teams and smooth refunds to rude or absent front desk, slow responses, and deposit/refund issues.
Related guest reviews
8
Samuel
18 Mar 2025
·
Stayed 1 night
Decent hotel, nice restaurant, large rooms. Ok location. No one ever seemed to be on reception
Decent hotel, nice restaurant, large rooms. Ok location. No one ever seemed to be on reception
2
Ulrik
16 Jul 2025
·
Stayed 2 nights
I personally expressed deep dissatisfaction with my recent booking. After a canceled flight and lost luggage, I arrived exhausted at the hotel, only to be met by a cold and shockingly unprofessional front desk staff member. Apple Pay wasn’t accepted—unexpected, but manageable. I was then asked to pay a £50 deposit, with no receipt provided. As my employer strictly requires receipts, I politely questioned this. When I suggested that perhaps I should cancel the booking, the receptionist abruptly snapped: “THAT’S OK! Take your stuff and never come back!” I initially walked out in shock, but returned after 30 seconds to ask if this was really necessary—she repeated the demand I leave. I was treated with zero empathy, and the hostility from this staff member was deeply unsettling. With few options left that evening, I had to book into the Hyatt at a much higher price. It’s been a week with no refund or contact. I understand policies vary, but no guest—especially one already in distress—should be treated with such cruelty and dismissal. This was not just poor service—it was a total collapse of professional and human decency. I felt humiliated, abandoned, and frankly shocked that a Hotels.com partner would allow such behavior. I expect a full investigation, accountability, and fair compensation for one of the most degrading travel experiences I’ve ever endured. Please let me know if I can provide any further details.
I personally expressed deep dissatisfaction with my recent booking. After a canceled flight and lost luggage, I arrived exhausted at the hotel, only to be met by a cold and shockingly unprofessional front desk staff member. Apple Pay wasn’t accepted—unexpected, but manageable. I was then asked to pay a £50 deposit, with no receipt provided. As my employer strictly requires receipts, I politely questioned this. When I suggested that perhaps I should cancel the booking, the receptionist abruptly snapped: “THAT’S OK! Take your stuff and never come back!” I initially walked out in shock, but returned after 30 seconds to ask if this was really necessary—she repeated the demand I leave. I was treated with zero empathy, and the hostility from this staff member was deeply unsettling. With few options left that evening, I had to book into the Hyatt at a much higher price. It’s been a week with no refund or contact. I understand policies vary, but no guest—especially one already in distress—should be treated with such cruelty and dismissal. This was not just poor service—it was a total collapse of professional and human decency. I felt humiliated, abandoned, and frankly shocked that a Hotels.com partner would allow such behavior. I expect a full investigation, accountability, and fair compensation for one of the most degrading travel experiences I’ve ever endured. Please let me know if I can provide any further details.
2
Ian
11 Jul 2025
·
Stayed 2 nights
Rude reception staff. Non communicative when there was mix up with my reservation. Had to call Expedia myself (who were brilliant). Also had no aircon in ALL the rooms (their answer was "we don't state we have aircon"). Not great when the windows don't open! Left and found somewhere with the most basic amenities.
Rude reception staff. Non communicative when there was mix up with my reservation. Had to call Expedia myself (who were brilliant). Also had no aircon in ALL the rooms (their answer was "we don't state we have aircon"). Not great when the windows don't open! Left and found somewhere with the most basic amenities.
10
Richard
22 Jun 2025
·
Stayed 1 night
Very friendly staff at check-in, the room was clean and spacious. Breakfast was excellent & the service was great.
Very friendly staff at check-in, the room was clean and spacious. Breakfast was excellent & the service was great.
4
DIANE
30 Oct 2023
·
Stayed 1 night
the room was not as clean as would like.. the carpets were covered in stains, the windows were all dirty and the floors were too. the shower knob was not working fully whilst turned to operate the shower. the noise from the bowling alley was not the best when got back to the hotel room. the breakfast was mediocre the lift kept sticking and when mentioned to a member of staff on reception just said no one else has reported any issues so should be fine!!
the room was not as clean as would like.. the carpets were covered in stains, the windows were all dirty and the floors were too. the shower knob was not working fully whilst turned to operate the shower. the noise from the bowling alley was not the best when got back to the hotel room. the breakfast was mediocre the lift kept sticking and when mentioned to a member of staff on reception just said no one else has reported any issues so should be fine!!
2
Michael
22 Jul 2025
·
Stayed 1 night
Do not stay here if it is remotely warm outside. The air con was not working and hadn’t been for a few days. The room was unbearable hot and I got almost no sleep. On speaking to another guest it wasn’t the first time either. Fans provided just push hot air around as the floor to ceiling windows act as a greenhouse and make it far hotter than outside. Whilst the lady on reception did her best to help, the male receptionist was very rude to me when I spoke with him and another guest.
Do not stay here if it is remotely warm outside. The air con was not working and hadn’t been for a few days. The room was unbearable hot and I got almost no sleep. On speaking to another guest it wasn’t the first time either. Fans provided just push hot air around as the floor to ceiling windows act as a greenhouse and make it far hotter than outside. Whilst the lady on reception did her best to help, the male receptionist was very rude to me when I spoke with him and another guest.
2
Shyam
21 Jun 2025
·
Stayed 1 night
At check-in the receptionist was lovely, she efficiently got us ready to go into the room. When we opened the door there was two standing fans there and when trying to turn the AC on nothing happened. We called reception and another fan was given however, the room was so unbearable to be in we decided to check out. Again the receptionist was really understanding and as there weren’t any other rooms available offered a refund for our room. Amazing staff Terrible room
At check-in the receptionist was lovely, she efficiently got us ready to go into the room. When we opened the door there was two standing fans there and when trying to turn the AC on nothing happened. We called reception and another fan was given however, the room was so unbearable to be in we decided to check out. Again the receptionist was really understanding and as there weren’t any other rooms available offered a refund for our room. Amazing staff Terrible room
10
Ellie
29 Oct 2025
·
Stayed 1 night
The room wasn’t spotless but it was clean. Staff were lovely. Purely for feedback purposes the reception isn’t that easy to find if you enter from the mailbox car parking side.
The room wasn’t spotless but it was clean. Staff were lovely. Purely for feedback purposes the reception isn’t that easy to find if you enter from the mailbox car parking side.
8
Michael
13 Sept 2024
·
Stayed 2 nights
The staff were very attentive and helpful. The breakfast was delicious and we had a very relaxing couple of nights. We wanted to stay near Gas Street as I came here many times to see my Dad's family as a youngster. We were in Brum to see Englebert Humperdinck at the Symphony Hall. Unfortunately, the concert was cancelled a few hours before the start. Despite this, we had a most relaxing and comfortable stay.
The staff were very attentive and helpful. The breakfast was delicious and we had a very relaxing couple of nights. We wanted to stay near Gas Street as I came here many times to see my Dad's family as a youngster. We were in Brum to see Englebert Humperdinck at the Symphony Hall. Unfortunately, the concert was cancelled a few hours before the start. Despite this, we had a most relaxing and comfortable stay.
4
Chloe
3 Apr 2025
·
Stayed 1 night
Rude receptionist cleary doesn’t like her job
Rude receptionist cleary doesn’t like her job
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AI-generated summary based on recent guest reviews
Location
Central canalside spot by the Mailbox, walkable to New Street station, Bullring, and city sights; convenient for dining and the arena.
Related guest reviews
8
Allan
12 Sept 2025
·
Stayed 1 night
Nice room, really handy for the waterfront establishments and the Mailbox. Easy walk to Grand Central station and the Bull Ring. Only problem is the air conditioning does not work, however we were provided with an electric fan without any hassle. Would recommend and would use again.
Nice room, really handy for the waterfront establishments and the Mailbox. Easy walk to Grand Central station and the Bull Ring. Only problem is the air conditioning does not work, however we were provided with an electric fan without any hassle. Would recommend and would use again.
10
Adam
15 Nov 2025
·
Stayed 1 night
Second time staying here. Ideal location for Birmingham city centre, clean and spacious rooms and a good rate.
Second time staying here. Ideal location for Birmingham city centre, clean and spacious rooms and a good rate.
8
Charlotte
18 May 2025
·
Stayed 1 night
We have stayed in a few of the balcony rooms to date. They’re always lovely. However, this time the room was looking a little tired. The curtains were hanging off the rails in 2 places & we didn’t have any patio furniture which was a shame as the balcony was very large. Other balcony rooms we’ve stayed in before had patio furniture so we could make the most of being outside.
We have stayed in a few of the balcony rooms to date. They’re always lovely. However, this time the room was looking a little tired. The curtains were hanging off the rails in 2 places & we didn’t have any patio furniture which was a shame as the balcony was very large. Other balcony rooms we’ve stayed in before had patio furniture so we could make the most of being outside.
8
Drew
20 Aug 2024
·
Stayed 2 nights
I like this hotel because of it's location. However it's getting dated. Clean but chipped furniture etc. The hallways and rooms tend to be very hot and the AC isn't good. Which is why I now book a room with a balcony so I can get fresh air. Other rooms don't have opening windows. They do provide fans. My last stay had 3 fans in the room so that's rather telling. The MPW restaurant on the top floor is good, although the last time they overcooked my steak. Didn't send back as don't like food waste but they did add a discount when I told them. It's fine. But I think the mal Maison next door is stiff competition
I like this hotel because of it's location. However it's getting dated. Clean but chipped furniture etc. The hallways and rooms tend to be very hot and the AC isn't good. Which is why I now book a room with a balcony so I can get fresh air. Other rooms don't have opening windows. They do provide fans. My last stay had 3 fans in the room so that's rather telling. The MPW restaurant on the top floor is good, although the last time they overcooked my steak. Didn't send back as don't like food waste but they did add a discount when I told them. It's fine. But I think the mal Maison next door is stiff competition
10
Raffaella
5 Sept 2023
·
Stayed 2 nights
Everything went well. The position of this hotel is great, by a lovely canal with lots of good bars and restaurants.
Everything went well. The position of this hotel is great, by a lovely canal with lots of good bars and restaurants.
10
Nigel
18 Mar 2025
·
Stayed 1 night
A very good hotel close to the city centre and New Street rail station. We had a very good night's uninterrupted sleep and a very good breakfast. Recommended.
A very good hotel close to the city centre and New Street rail station. We had a very good night's uninterrupted sleep and a very good breakfast. Recommended.
10
Claire
4 Dec 2024
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Stayed 1 night
Amazing location for Utilita Are a & the centre.
Amazing location for Utilita Are a & the centre.
10
Nia
27 Oct 2024
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Stayed 2 nights
Very clean room. Really lovely area and a short walk to the city centre and New Street Station. Highly recommend
Very clean room. Really lovely area and a short walk to the city centre and New Street Station. Highly recommend
6
David
15 Feb 2025
·
Stayed 1 night
Locality to restaurants
Locality to restaurants
8
David
10 Nov 2024
·
Stayed 1 night
Reasonable room but nothing special stayed many times before as location is good for restaurants bars and transport links.
Reasonable room but nothing special stayed many times before as location is good for restaurants bars and transport links.
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AI-generated summary based on recent guest reviews
Dining
Breakfast and meals in the top-floor restaurant are frequently enjoyed alongside city views; a few found options average or pricey, and the bar sometimes closes early.
Related guest reviews
10
Richard
22 Jun 2025
·
Stayed 1 night
Very friendly staff at check-in, the room was clean and spacious. Breakfast was excellent & the service was great.
Very friendly staff at check-in, the room was clean and spacious. Breakfast was excellent & the service was great.
10
Liz
13 Jun 2025
·
Stayed 1 night
This hotel is lovely. The restaurant is 25 floors up, so fantastic view of Birmingham city. The meals/food was brilliant.
This hotel is lovely. The restaurant is 25 floors up, so fantastic view of Birmingham city. The meals/food was brilliant.
10
Julie
30 Sept 2025
·
Stayed 2 nights
Lots of restaurants close by, staff polite, on the canal, breakfast service great, views from 25th floor amazing.
Lots of restaurants close by, staff polite, on the canal, breakfast service great, views from 25th floor amazing.
6
Paul
19 Sept 2024
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Stayed 1 night
Nice full English breakfast and continental choices. I was there on a quiet day but I would hope that the bar stays open a little later and there would be a tea maid and coffee machine accompanying the breakfast. I imagine making your own cup of tea on a busy day would cause quite a queue. The rooms are tired and could do with a renovation but clean. The air con wasn't cooling in my room.
Nice full English breakfast and continental choices. I was there on a quiet day but I would hope that the bar stays open a little later and there would be a tea maid and coffee machine accompanying the breakfast. I imagine making your own cup of tea on a busy day would cause quite a queue. The rooms are tired and could do with a renovation but clean. The air con wasn't cooling in my room.
10
Nigel
18 Mar 2025
·
Stayed 1 night
A very good hotel close to the city centre and New Street rail station. We had a very good night's uninterrupted sleep and a very good breakfast. Recommended.
A very good hotel close to the city centre and New Street rail station. We had a very good night's uninterrupted sleep and a very good breakfast. Recommended.
10
Tina
16 Nov 2023
·
Stayed 1 night
Hotel room was really nice, very clean and had everything you needed. Had a meal in the restaurant on the evening and also breakfast,could not fault either and the waiting on staff were very friendly and helpful.
Hotel room was really nice, very clean and had everything you needed. Had a meal in the restaurant on the evening and also breakfast,could not fault either and the waiting on staff were very friendly and helpful.
6
Jayne
30 Nov 2024
·
Stayed 1 night
It wasn’t great. The carpets throughout are really dirty with stains all over them especially outside our room on the 23rd floor. There is no air conditioning or it’s not working so it was so hot in the room. The staff on reception have no idea what they’re doing. The breakfast on the 25th floor was good but at £18.95 it should be.
It wasn’t great. The carpets throughout are really dirty with stains all over them especially outside our room on the 23rd floor. There is no air conditioning or it’s not working so it was so hot in the room. The staff on reception have no idea what they’re doing. The breakfast on the 25th floor was good but at £18.95 it should be.
8
Phoebe
30 Oct 2023
·
Stayed 1 night
Lovely stay at the cube. The rooftop bar was fantastic! Slightly noisy Saturday night with people coming back quite late but this was nothing major!
Lovely stay at the cube. The rooftop bar was fantastic! Slightly noisy Saturday night with people coming back quite late but this was nothing major!
4
Emma
5 Jun 2025
·
Stayed 1 night
Disappointing stay - there were 2 fans blowing hot air around a boiling hot room when we arrived. We was told maintenance were fixing the issue - when we arrived back after a night out the heat was unbearable so we had to move rooms at 2am in the morning! Both rooms were worn and where there had been attempts to redecorate it was all unfinished. Breakfast again disappointing - the food was of poor quality.
Disappointing stay - there were 2 fans blowing hot air around a boiling hot room when we arrived. We was told maintenance were fixing the issue - when we arrived back after a night out the heat was unbearable so we had to move rooms at 2am in the morning! Both rooms were worn and where there had been attempts to redecorate it was all unfinished. Breakfast again disappointing - the food was of poor quality.
2
Emma
3 Jul 2024
·
Stayed 1 night
no air conditioning on a very hot day! When we asked about it they said some rooms it was broken in? Private party in terrace which meant most of the area was sectioned off, party was above our room and very loud until 12pm. Breakfast was very average, not a lot of choice on buffet, cooked breakfast was fine. Marks on carpet and curtains, very disappointing stayed in much better hotels for half the price. Will not stay there again.
no air conditioning on a very hot day! When we asked about it they said some rooms it was broken in? Private party in terrace which meant most of the area was sectioned off, party was above our room and very loud until 12pm. Breakfast was very average, not a lot of choice on buffet, cooked breakfast was fine. Marks on carpet and curtains, very disappointing stayed in much better hotels for half the price. Will not stay there again.
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FAQs about The Cube Hotel Birmingham
Is parking available at the hotel?
Parking is available nearby for a fee of GBP 22 per day, located approximately 1640 ft away from the hotel. Parking height restrictions apply.
What breakfast options are offered?
Cooked-to-order breakfasts are available daily from 7:00 AM to 9:30 AM for a fee of approximately GBP 18.95 for adults and GBP 12.95 for children.
What are the check-in and check-out times?
Check-in is from 3:00 PM until 5:30 AM the next day, and check-out is at 12:00 PM. Late check-in is available for a fee of GBP 15 for arrivals between noon and 2:00 PM. Early check-in requests can be made in advance.
What accessibility features does the hotel offer?
The hotel has limited wheelchair accessibility, including accessible public areas and facilities. Step-free entrances are available.
Where is the hotel located in relation to local attractions?
The hotel is centrally located in Birmingham, within a 15-minute walk of the International Convention Centre and Utilita Arena Birmingham. It is 0.6 mi (1 km) from Broad Street and 3.4 mi (5.4 km) from Villa Park.
Are children allowed at the hotel?
Children are allowed at the hotel, and the minimum age for children to stay for free is not specified.
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Instant AI responses are based on hotel information
Considering this hotel for your Birmingham trip?
When is the best time to visit The Cube Hotel Birmingham for fewer crowds?
The Cube Hotel Birmingham in Birmingham is busiest in May, with demand peaking then, and quietest in January. Visit outside May when crowds thin and availability improves; January is the calmest month for a low-key stay.
Which month has the lowest room rates at The Cube Hotel Birmingham?
February is the cheapest month to stay at The Cube Hotel Birmingham in Birmingham, averaging US$107 a night; November is the priciest at US$176. January is the quietest month for crowds, however, so the least-crowded time differs from the cheapest month.
How do The Cube Hotel Birmingham's prices compare with other hotels in Birmingham?
The Cube Hotel Birmingham in Birmingham is cheaper than 10 of 19 comparable hotels nearby, with a typical median of US$124 a night versus about US$132 for peers.
If you are planning to arrive after 8:00 AM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and sofa beds
- This property accepts credit cards and debit cards; cash is not accepted
- This property reserves the right to pre-authorize the guest's credit card prior to arrival.
- Cashless transactions are available
- Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
- Only registered guests are allowed in the guestrooms.
- Parking height restrictions apply.
- Cashless payment methods are available for all transactions.
- Contactless check-in and contactless check-out are available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
- Fee for cooked-to-order breakfast: approximately GBP 18.95 for adults and GBP 13.95 for children
- Nearby parking fee: GBP 24 per day (1640 ft away)
- Late check-in fee: GBP 15 for check-in between noon and 2:00 PM
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Free wi-fi
Laundry service
Multilingual staff
Safe-deposit box
Luggage storage
Electric car charging station
Services
Multilingual staff
Safe-deposit box
Laundry service
Luggage storage
24-Hour Front Desk
ATM/Banking
Banquet Hall
Conference Space
Designer Stores (on site)
Proposal/Romance Packages Available
Shopping Mall (on site)
Wedding Services
General
Breakfast Available (surcharge)
Couples/Private Dining
Smoke-Free Property
Snack Bar/Deli
Not Wheelchair Accessible
Parking
Electric car charging station
Activities
Rooftop Terrace
Terrace
Internet
Free wi-fi