Name: Quality Inn Chester - South Richmond
Address: 12711 Old Stage Road, Chester, Virginia, United States of America, Chester, Virginia, US
Price range: US$64–US$101 per night
Rating: 7.87

What guests think

Reviews of Quality Inn Chester - South Richmond describe a budget stop with very mixed experiences, where some guests find clean, quiet rooms and convenient highway access, while many report strong odors, dated spaces, and maintenance problems affecting comfort and safety.

Cleanliness concerns are common, including smoke or mildew smells, stained linens, and reports of bugs or roaches. Several amenities are frequently closed or under renovation, such as the pool, gym, and sometimes the elevator, and breakfast is very limited. Staff interactions range from polite and helpful to inconsistent, with slow or unprofessional moments noted. Expect a basic, low-cost stay with trade-offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

The pool and gym are repeatedly reported closed or under renovation, and the elevator is sometimes out. Parking is adequate, but some exterior entrances or key card readers do not work reliably.

Related guest reviews

4

Alain

15 Dec 2024

·

Stayed 1 night

Elevator not working, full breakfest include but only had pancakes and cereals. Room temperature so cold, couldnt take a shower to cold in the bathroom. Wall paper comming off the walls etc etc. Will never go back.

6

Nathan

15 Jun 2024

·

Stayed 3 nights

It was a bargain compared to other places- but could have been up front that the fitness center and pool are both closed and unusable. In need of renovations which are underway. Room hadn’t been vacuumed but there weren’t any bugs. Located next to the highway so even with earplugs the noise of engines woke me up a lot.

8

James

16 Jul 2023

·

Stayed 1 night

Staff was pleasant. Exterior doors weren’t working so you had to walk around to the front. People taking 6-8 spots with truck and trailer.

6

Robert

11 Jul 2025

·

Stayed 2 nights

The night front desk person was friendly, and check in was smooth. When we reached the room, we were greeted by the smell of smoke. Light switches didn’t seem to work, but we eventually figured them out. Some bulbs were out. One wall lamp was partially hanging out of the wall. Everything seemed clean. My wife said she killed a couple bugs. The bed was comfortable enough. The hotel was quiet. The area was nice, being located far enough south of Richmond and far enough off of I-95. Breakfast was sparse: waffles, 2 types of cereal, yogurt, coffee, milk. There was one apple in the dish, and no hot tea for my wife. Although a pool was pictured on the website, it was empty with yellow barrier tape around. Overall, disappointing. Might do for a quick overnight, but two nights was too much.

4

Vicki

14 Dec 2024

·

Stayed 4 nights

I went by the reviews indicating that the elevator was in working order which it was not! Thankfully I had seen where others had commented that it may or may not have been working and I requested a handicap accessible 1st floor room because I can’t do stairs. The room was not accessible but was on the 1st floor. The property itself looks to be a little run down but appears there are some improvements being made. The breakfast was pretty much waffles and juice. There was cereal but I saw no milk to go with it. Needless to say we had to eat out every morning which was not planned.

2

Ridha

7 Nov 2024

·

Stayed 4 nights

Pool is closed- the hotel should let guests know before booking.

4

Ariel

20 Jul 2024

·

Stayed 1 night

Motel vibes, under construction, pool was closed

6

Alana

1 Sept 2025

·

Stayed 1 night

Booked this room for an overnight stop on a drive down south. I was looking for something cheap with a fitness center. This is not it! The gym is "closed for renovations," so it should be taken off the list of amenities. Room was clean, smell not great but to be expected. Water in shower and sink not so good. Receptionists were very polite and professional. Breakfast is waffles, cereal, and apples. Not great, not terrible.

2

Richard

13 Jul 2025

·

Stayed 2 nights

Not a pleasant visit as the hotel upon entry was off. The smell of mold or water issue is super strong. Cleanliness was not apart of the hotel at all. The room was not cleaned, food and trash on floor. The door key did not work, no red or green light came on. Front desk changed battery and module and still did not work. No pool, under construction. No full breakfast as listed, just waffle and yogurts.

4

Heidi

17 Dec 2024

·

Stayed 1 night

The hotel was under renovation, which is needed. Our room smelled of mold and wasn't clean. But since we were passing thru we stayed for one night. Breakfast wasn't good. Only woffles and bad coffee (couldn't finnish). The gym was full of stuff and closed. Wouldn't book again.

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Cleanliness

Cleanliness is a major issue in many reviews, with smoke or mildew odors, stained linens, and frequent pest sightings (roaches, occasional bedbugs). A minority of guests report very clean rooms.

Related guest reviews

2

Diane

28 Oct 2025

·

Stayed 1 night

This property is a health hazard to all who stay here. The first arriving member of our party was given a room where the smoke detector had been removed, mold was all over the bathroom ceiling, semen stains on the floor, torn curtains, the television wasn't mounted, it merely rested against the wall, and the microwave was filthy (see pictures below). Given this is only the mold you can see...I'll leave it up to you as to whether you believe there may be mold you can't see. HOTELS.COM YOU SHOULD BE ASHAMED FOR ALLOWING YOUR CUSTOMERS TO BE PLACED IN SUCH FILTH AND THEN DECLARING THE CUSTOMER DOESN'T DESERVE A REFUND WHEN THE HOTEL IS IN SUCH DISREPAIR!

2

Ashley

6 Oct 2025

·

Stayed 2 nights

Once I arrived with my children and we entered the room we found several beer cans under the bed . The room was dirty and hair was inside the bed . When I went to the front desk to ask for another room and showed photos the front desk server told me there wasn’t anything he could do he was there alone . The room smelled of animal urine and mold was on the ceiling of the restroom

4

Stuart

5 Aug 2023

·

Stayed 1 night

Sheets stained, broken lamp, dirty carpet and hair in te tub song with pool out of service

2

Tiarra

16 Jul 2025

·

Stayed 1 night

I seen one roach in room. I woke up with a rash and bit makes on my shoulders and elbows. I informed the staff.

4

Abheek

10 Aug 2023

·

Stayed 8 nights

I found at least 10 roaches throughout my stay. And the blanket had a weird yellow stain on them.

2

Stephanie

1 Sept 2025

·

Stayed 1 night

I used a gift card to book this stay and am EXTREMELY DISAPPOINTED! This place is a mess, it stinks, the rooms are TERRIBLE! Black mold in bathroom, no lighting in the rooms, I found countless teams from prior guest, the phone did not work, the side doors of the building have no locks anyone can come and go, I felt extremely unsafe and uncomfortable. The staff was the only decent thing in the building, very nice and friendly for check it and as you walk through. But I am very upset I wasted my gift card on this location!! For one night was over $100 and this property is MAYBE worth $59 a night!!!

2

Alison

20 Jul 2025

·

Stayed 1 night

The smelliest hotel (hallway/elevator) I have ever been (have to hold breath). Roaches. Do not recommend.

2

Gretchen

6 Aug 2025

·

Stayed 1 night

The toilet and lock on the door in our room did not work. We then had a problem getting a new room. The lock on the room we were switched to also did not work; the room smelled horrible and was dirty.

4

Mikaila

28 Sept 2025

·

Stayed 1 night

Hallways smelled of smoke. Our first room did not have a working door key and we requested a new room. Torn curtains. Kids screaming down the halls. Peeling wallpaper and mold along the ceiling. Quality was not part of this Quality inn. We knew going in that this was no 5 star but this was a rough night.

2

Eugenia

10 Aug 2025

·

Stayed 1 night

Filthy sheets

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Rooms

Rooms are dated and need maintenance, with recurring issues like torn curtains, peeling wallpaper, malfunctioning locks, broken fixtures, and weak lighting. Comfort and noise vary: some find quiet stays and acceptable beds, while others report road or bass noise and weak water pressure.

Related guest reviews

4

Alain

15 Dec 2024

·

Stayed 1 night

Elevator not working, full breakfest include but only had pancakes and cereals. Room temperature so cold, couldnt take a shower to cold in the bathroom. Wall paper comming off the walls etc etc. Will never go back.

6

Nathan

15 Jun 2024

·

Stayed 3 nights

It was a bargain compared to other places- but could have been up front that the fitness center and pool are both closed and unusable. In need of renovations which are underway. Room hadn’t been vacuumed but there weren’t any bugs. Located next to the highway so even with earplugs the noise of engines woke me up a lot.

6

Robert

11 Jul 2025

·

Stayed 2 nights

The night front desk person was friendly, and check in was smooth. When we reached the room, we were greeted by the smell of smoke. Light switches didn’t seem to work, but we eventually figured them out. Some bulbs were out. One wall lamp was partially hanging out of the wall. Everything seemed clean. My wife said she killed a couple bugs. The bed was comfortable enough. The hotel was quiet. The area was nice, being located far enough south of Richmond and far enough off of I-95. Breakfast was sparse: waffles, 2 types of cereal, yogurt, coffee, milk. There was one apple in the dish, and no hot tea for my wife. Although a pool was pictured on the website, it was empty with yellow barrier tape around. Overall, disappointing. Might do for a quick overnight, but two nights was too much.

4

Bruce

7 Apr 2024

·

Stayed 1 night

This Quality Inn is in poor shape. We had a room facing the road (odd number rooms). We stayed on a Friday night and heard heavy bass music coming from somewhere in the area, Not sure if it was from someone in the building or from a nearby bar but it lasted until after midnight. Our room was on the third floor, wallpaper falling off around elevator and they tried to fix it with globs of silicon around up/down button. Room had soft sheets but squeaky mattress and lumpy pillows, curtains were ripped. For breakfast they had only a waffle maker, apples, yogurt, coffee, OJ, two types of cereal. Small tight bathrooms.

4

TANNJA

24 Jul 2025

·

Stayed 1 night

The hallways smell moldy and smoky. The water doesn’t get hot and the pressure is awful.

4

Samara

29 Jun 2023

·

Stayed 3 nights

The first room I stayed in didn't have a working deadbolt. Almost every surface was dirty. It was on the first floor and right down the hall from the pool. I don't like being on the first floor because people tend to keep going by the room. The person at reception was reluctant to move me to another room after I mentioned that I felt unsafe with the deadbolt not working. He suggested I wait until someone to check the lock in the morning before deciding to move rooms. I pushed to get a new room with a working deadbolt. The second room I got, after bringing attention to the deadbolt, was clean but the latch on the door didn't work.

6

cynthia

18 Jan 2024

·

Stayed 1 night

the room appeared clean but very obvious peeling wallpaper, rusty sprinklers on walls, bathroom —- basically appears like it has a bandaid over a bad injury that needs stitches! smelled like burnt toast. honestly, if i wasn’t exhausted i would’ve hit the road, jack! staff was very friendly

4

brad

21 Jul 2025

·

Stayed 2 nights

Didn’t like much, entire building smelled like smoke, very noisy, ac took and entire day to cool the room

2

Gretchen

6 Aug 2025

·

Stayed 1 night

The toilet and lock on the door in our room did not work. We then had a problem getting a new room. The lock on the room we were switched to also did not work; the room smelled horrible and was dirty.

4

Mikaila

28 Sept 2025

·

Stayed 1 night

Hallways smelled of smoke. Our first room did not have a working door key and we requested a new room. Torn curtains. Kids screaming down the halls. Peeling wallpaper and mold along the ceiling. Quality was not part of this Quality inn. We knew going in that this was no 5 star but this was a rough night.

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Service

Service feedback is mixed: many guests praise friendly, helpful staff and smooth check-ins, while others cite slow or unprofessional interactions, difficulty resolving issues, and occasional room-assignment or policy problems.

Related guest reviews

4

Peter

5 Jun 2023

·

Stayed 1 night

Only a one night stay. Stopped on the way to OBX. Tried to check in at 1:30. Desk clerk gave me a dirty look and said try closer to 3, why don’t you go get something to eat. I said thanks I’m not hungry. I Know check in is at 3 but this is the first time I have been turned away, we travel a lot. When we came back at 2:55 there was a line out the door. It took 30 minutes to check in. Pictures of the room were nothing like what we stayed in. We will not be stay there again. Travel through that area at least four times a year.

4

Konzolice

14 Jul 2025

·

Stayed 1 night

Was not worth $120.00 per night. Unprofessional desk clerk. Understaffed. Unprofessional Appearance, dressed like gas station worker. Broken bathroom fixture, poor water pressure, Dirty Stain Sofa cushions, Depressing dull room.... Looks like a room that a person would commit suicide in. 3rd party - so no Points or Veteran Discount were supported. Absolutely my last Quality Inn, possible last Expedia.

10

Michelle

1 Aug 2024

·

Stayed 1 night

I was very comfortable and had no problems with check-in. Staff was very friendly at check in and check out

10

Wiltisha

29 Sept 2024

·

Stayed 2 nights

The employees were extremely hospitality, courteous, helpful, and respectful. The TV was having some difficulties and they are prompt and ready to problem solve.The place was quiet, the bed was comfortable and I sleep well.

10

Melissa

18 Dec 2023

·

Stayed 4 nights

We had a very nice stay at your hotel. Staff was amazingly helpful. We really enjoyed ourselves. Felt like we were home.

6

Olalekan

31 Jan 2023

·

Stayed 1 night

I tried to check in at 2:15 pm, room was not ready, told me to come back in 45 minutes. I went back 1 hour later room was still not ready, Front desk personnel was not so friendly, no smile, got an attitude.

10

Amanda

9 Apr 2023

·

Stayed 2 nights

I stay often as this property consistently exceeds my expectations. The second shift desk clerk is the BEST!

6

Alana

1 Sept 2025

·

Stayed 1 night

Booked this room for an overnight stop on a drive down south. I was looking for something cheap with a fitness center. This is not it! The gym is "closed for renovations," so it should be taken off the list of amenities. Room was clean, smell not great but to be expected. Water in shower and sink not so good. Receptionists were very polite and professional. Breakfast is waffles, cereal, and apples. Not great, not terrible.

2

Ana

25 Jul 2025

·

Stayed 1 night

The hotel in that place was very dirty, smelled disgusting and when we come back to the room from the dinner time they had been giving our room to another customer 😡 you can imagine what was the surprise 😱 really bad situation!!! It was never happened to us

2

Ashley

9 Aug 2024

·

Stayed 6 nights

Never even checked into the room, . Construction going on with dry wall dust and trash all over. We requested to look at the room, they took us upstairs, we left out. They are not suitable to run a hotel during the construction as the amenities are false and the place just just terrible. The manager was so rude. They charged me the full 1 week but then reimbursed me for 5 nifhts. They charged me full price for one night and i never even checked. Never recommend to anyone.

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Location

Convenient to I-95 and nearby dining, with several guests finding it practical for road trips. Others note traffic or bass noise and mixed impressions of the immediate area.

Related guest reviews

10

YVONNE

9 Jan 2024

·

Stayed 1 night

Nice place economical place to stay. Staff friendly, room very clean. It's just a little noisy with traffic but overall great place to stay.

10

Christopher

13 Jul 2025

·

Stayed 2 nights

Was satisfied with my stay. A/C worked well in late June, fridge was cold, and enough in-room coffee. Shower was good and has installed lighting as opposed to lamps. Location is close to my destination so will consider for future visits.

6

Robert

11 Jul 2025

·

Stayed 2 nights

The night front desk person was friendly, and check in was smooth. When we reached the room, we were greeted by the smell of smoke. Light switches didn’t seem to work, but we eventually figured them out. Some bulbs were out. One wall lamp was partially hanging out of the wall. Everything seemed clean. My wife said she killed a couple bugs. The bed was comfortable enough. The hotel was quiet. The area was nice, being located far enough south of Richmond and far enough off of I-95. Breakfast was sparse: waffles, 2 types of cereal, yogurt, coffee, milk. There was one apple in the dish, and no hot tea for my wife. Although a pool was pictured on the website, it was empty with yellow barrier tape around. Overall, disappointing. Might do for a quick overnight, but two nights was too much.

4

Bruce

7 Apr 2024

·

Stayed 1 night

This Quality Inn is in poor shape. We had a room facing the road (odd number rooms). We stayed on a Friday night and heard heavy bass music coming from somewhere in the area, Not sure if it was from someone in the building or from a nearby bar but it lasted until after midnight. Our room was on the third floor, wallpaper falling off around elevator and they tried to fix it with globs of silicon around up/down button. Room had soft sheets but squeaky mattress and lumpy pillows, curtains were ripped. For breakfast they had only a waffle maker, apples, yogurt, coffee, OJ, two types of cereal. Small tight bathrooms.

6

A'shalonda

6 Mar 2023

·

Stayed 1 night

This property was not what I expected at all. The property listed on the website that the pool was open however upon checking in, it was not open. I brought my grandkids and reserved this hotel for this purpose. The room was dirty and outdated. The fire alarm was pulled in the middle of the night and my grandkids could not go back to sleep. The hotel was not in a good/safe area, our hallway smelled like weed even though it was non-smoking and the noise kept my grandkids all night. We got no sleep. This was a disappointing stay to say the least

8

Vikki

8 May 2023

·

Stayed 1 night

The staff was friendly, the hotel was clean, the bed was not comfortable as it was too firm for my liking, and the breakfast was only waffles and cereal. The pool and gym are still closed. The biggest issue was the loud music from cars that were stopping at the convenience store next door.

8

Carl

12 Aug 2023

·

Stayed 1 night

Good place. Comfortable. Convenient to many restaurants.

10

J..D

12 Jan 2024

·

Stayed 1 night

Very quiet location considering how many trucking companies are nearby and all the main roads.. Convenience to everything.

6

SANA

26 Nov 2023

·

Stayed 1 night

Room was good but didn’t like the location. It was also very noisy at night.

10

Dana

3 Dec 2024

·

Stayed 1 night

Excellent location for work

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Dining

Breakfast is very limited—typically waffles, cereal, yogurt, and sometimes fruit—with several reports of poor variety or items not matching photos. Some guests found it basic but acceptable for the price.

Related guest reviews

10

Michelle

18 Aug 2025

·

Stayed 1 night

The property was nice. The only reason i gave it 3 stars they really need to provide more the waffles an 2 kinds of cereals for breakfast.

4

Bruce

7 Apr 2024

·

Stayed 1 night

This Quality Inn is in poor shape. We had a room facing the road (odd number rooms). We stayed on a Friday night and heard heavy bass music coming from somewhere in the area, Not sure if it was from someone in the building or from a nearby bar but it lasted until after midnight. Our room was on the third floor, wallpaper falling off around elevator and they tried to fix it with globs of silicon around up/down button. Room had soft sheets but squeaky mattress and lumpy pillows, curtains were ripped. For breakfast they had only a waffle maker, apples, yogurt, coffee, OJ, two types of cereal. Small tight bathrooms.

6

Patricia

28 Feb 2023

·

Stayed 1 night

Room was clean but wallpaper was peeling. In need of remodel. Breakfast selection was a choice between cereal and waffles. Okay for a one night stay.

4

Gajendra

26 Dec 2023

·

Stayed 1 night

On the listing they said they have continental breakfast but you'd only see waffle in the menu. they dont wven have breads

8

Joanne

31 Jul 2023

·

Stayed 2 nights

The chairs in the lobby need to be cleaned, sad the pool was closed. should have meat and or eggs with breakfast.

4

Jesse

3 May 2025

·

Stayed 1 night

False advertising!!!! Says has a gym shows pictures of the gym but it is now a casino… pool was out of order under construction… breakfast area pictured having fresh fruit but there was no fruit at all! Only one kind of cereal and waffles. The juice machine did not work… would not recommend staying here.

6

vikram

30 Apr 2023

·

Stayed 1 night

The reason for 3 star is they advertised Warm Breakfast. The breakfast on weekend was waffle, cereal, coffee and orange juice. That's it. That's not acceptable. Only waffle doesn't qualify for Warm breakfast. That's bad advertising.

8

Jeferson

3 Apr 2023

·

Stayed 1 night

The breakfast was not ok. There were only Waffles. There's no bread, eggs, only the waffle and yogurt. This was the only point I'm disappointed. The service weas very good

6

Alana

1 Sept 2025

·

Stayed 1 night

Booked this room for an overnight stop on a drive down south. I was looking for something cheap with a fitness center. This is not it! The gym is "closed for renovations," so it should be taken off the list of amenities. Room was clean, smell not great but to be expected. Water in shower and sink not so good. Receptionists were very polite and professional. Breakfast is waffles, cereal, and apples. Not great, not terrible.

4

Christine

25 Jul 2024

·

Stayed 1 night

Hotel was in renovations which was not disclosed. Room smelled of mildew and had small flies. Front desk was nice and moved us to another room which didn't smell as badly and no flies. Breakfast was extremely limited

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$76
February	US$88
March	US$93
April	US$87
May	US$70
June	US$68
July	US$69
August	US$69
September	US$75
October	US$68
November	US$63
December	US$55

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $74	17 $65	18 $65	19 $65
20 $64	21 $65	22 $65	23 $65	24 $74	25 $76	26 $73
27 $74	28 $76	29 $73	30 $73

Su	Mo	Tu	We	Th	Fr	Sa
				1 $74	2 $79	3 $79
4 $74	5 $74	6 $74	7 $74	8 $74	9 $101	10 $78
11 $74	12 $74	13 $74	14 $74	15 $74	16 $76	17 $82
18 $75	19 $81	20 $81	21 $81	22 $77	23 $78	24 $78
25 $80	26 $76	27 $82	28 $80	29 $76	30 $82	31 $83

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Standard Room, 2 Queen Beds

Suite, 1 King Bed with Sofa Bed

Business Suite, 1 King Bed with Sofa Bed

Suite, 1 King Bed with Sofa Bed (Upgrade)

Suite, 1 King Bed with Sofa Bed, Accessible

Room, 2 Queen Beds, Accessible

Guest reviews

Good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Quality Inn Chester - South Richmond

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Prices for upcoming dates