Name: Country Inn & Suites by Radisson, Waterloo, IA
Address: 4025 Hammond Avenue, Waterloo, Iowa, United States of America, Waterloo, Iowa, US
Price range: US$75–US$193 per night
Rating: 7.45

What guests think

Travellers describe Country Inn & Suites by Radisson, Waterloo, IA as convenient with generally friendly staff and many clean, comfortable rooms, while also noting notable inconsistencies that can impact comfort, amenities, and the morning experience.

Many mention easy access to shopping, dining and the freeway, plus a few spacious or recently updated rooms. Common drawbacks include a frequently out-of-order hot tub or fitness room, occasional pool towel shortages, rough parking areas, and intermittent elevator, TV/Wi-Fi, or AC issues that disrupt comfort. Housekeeping quality varies from very clean to poorly prepared rooms, and breakfast ranges from plentiful to understocked or late when staffing falls short. Expect convenience and value, but uneven upkeep and service.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool is available, but guests report recurring issues: the hot tub often doesn’t work or is lukewarm, the fitness room is sometimes closed or equipment broken, pool towels run out, and the parking lot is worn with potholes.

Related guest reviews

8

Curtis

17 Aug 2025

·

Stayed 1 night

Good clean room. Elevator kept getting stuck on 3rd floor but otherwise everything was decent

4

Alan

25 Jun 2024

·

Stayed 1 night

Wanted to work out in the morning and equipment was broke

8

John

18 Aug 2025

·

Stayed 2 nights

We've stayed at the property a few times. The staff is aways friendly and helpful. Disappointed the last few times the hot tub has been down.

8

Jane

17 Jun 2024

·

Stayed 1 night

We were particularly looking forward to a relaxing hot tub after we arrived at the hotel. If fact, we called to ask if there was a hot tub because it didn't seem to list it on the website. Yes, we were told! Got there; Yes, there was a hot tub but the bubbler-motor of the tub wasn't working. Disappointing that it wasn't working & disappointing that we weren't told when we called.

10

Evaristo

4 Aug 2025

·

Stayed 1 night

Great price, property is nice (parking lot is a little worn), close to food, gas and perfect if you like to take walks. Easy access to Fwy. Front desk were very smiley but not much on the rest of staff. Worth a stay.

8

John

20 Jul 2025

·

Stayed 2 nights

Staff was helpful and friendly. Person that was running the breakfast buffet was outstanding, really hustled. Would have gave 4 stars if the hot tub was working - had water and was hot but water did not circulate. Also needed to have towels stocked in pool area. Otherwise overall a great value.

4

Spencer

1 Jul 2025

·

Stayed 1 night

Pool was out of towels. Front desk agent didn’t offer any towels and told me to go to my room and get towels. The following morning there was no coffee, just hot water. Eggs had bad flavor, potatoes undercooked and floating in water and the bacon was like rubber.

6

Scot

11 Jun 2024

·

Stayed 1 night

They are understaffed as most rural hotels. Hard to find reliable help. Staff was still cleaning many rooms when we arrived at 5pm. Our room was maybe visually cleaned and trash emptied. Bed sheets were not changed, floors had hair, dirt and garbage all over. Towels were warm when we got them. Work out room was closed and hot tub jets broken. Breakfast was great. Newly remodeled!

6

Patricia

30 Aug 2023

·

Stayed 1 night

The room was clean and well set up. The desk staff and kitchen staff were pleasant and helpful. Breakfast was very good. Didn't use the pool. The parking lot was in pretty awful shape. Lots of potholes and bad spots we had to drive through to get to the front door. Seemed strange to only have one access point for the parking lot. The signage about where to access the driveway was poor, we went by the first time and had to drive a ways to turn around.

8

Christina

18 Jun 2024

·

Stayed 1 night

I love the remodeling done here since my last stay over 10 years ago. Was disappointed that the hot-tub jets didn\'t work. Also bummed that the fitness room was not "working." Would love bananas and cream cheese with breakfast.

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Cleanliness

Feedback is mixed: many found rooms clean, but multiple reviews report poorly prepared or dirty rooms (unclean bedding, hair, stains) and inconsistent housekeeping during longer stays.

Related guest reviews

8

Amie

10 Nov 2025

·

Stayed 2 nights

Room was clean, staff was friendly, breakfast was good

10

Kaly

7 Aug 2025

·

Stayed 2 nights

Very clean in general, rooms are extra clean and comfortable, personal very nice and kind,breakfast very good!

4

Matt

17 Feb 2024

·

Stayed 1 night

Room was dirty. Crushed up cigarettes in both beds. Floors were covered in dirt and old food

4

Allan

6 Jun 2023

·

Stayed 2 nights

When we checked in the room looked fine. Bath room was clean. When we went to bed at midnight one of the beds was clearly never made with clean sheets. Disgusting. They were dirty, like the housekeeper just pulled up the sheets and remade the bed.

10

Keelin

25 May 2025

·

Stayed 1 night

Clean and quiet

4

Greg

8 Jan 2025

·

Stayed 1 night

Staff was friendly and professional. Room was dirty , unswept floors, thick cobwebs, unwiped faucet, used pouch in the coffee maker. Thermostat/fan wouldn't maintain hot or cold and the mattress totally sagged in the middle. Terrible nights sleep.

10

KOSAL

15 Aug 2025

·

Stayed 1 night

I enjoyed my stay at country INN on the way back home from Sturgis. Stuffs very friendly, room clean, location close by shopping area and restaurants. I would recommend this hotel to others.

4

Ricardo

17 Mar 2025

·

Stayed 1 night

Was given a dirty bedroom there was poop on toilet and bed was not made

2

Shawn

10 Mar 2025

·

Stayed 1 night

When I arrived, it was late. There was another guest dealing with an issue while kids were climbing on staircase. The worker didnt mind at all. He remained calm while the guest was asking for a replacement room or pull out couch due to urine on it. When we took our room, we went to the pool. There were no towels for the pool. I was told, "everyone took them, so I cant wash any." There were no empty towel return bins. How does a hotel run out of pool towels? Close the pool if you dont have towels. Secondly, and more importantly, when we went to use the beds, a mouse dropping was found under the pillow. One of the pillows had yellow stains on the cover. And there were several spots of hair and grime or residue on the sheets and under the mattress. The bathroom also had pinkish liquid all over the right side wall in front of mirror. I went to tell the worker, and again, he had no pillows or blankets to replace. He apologized and was very nice, but could only give me new covers. My kids froze all night. The breakfast buffet had a great spread, but again, I wasnt feeling up to eating after what we saw in the room, and hearing what the previous guest the night before was complaining about.

10

Angelica

8 May 2025

·

Stayed 1 night

Clean, comfortable, and everybody was really nice. Convenient location.

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Rooms

Some rooms are spacious and certain beds comfortable, but others report sagging or hard mattresses, noise from other guests or elevator areas, and maintenance issues like AC, TV/cable, or Wi-Fi not working in some stays.

Related guest reviews

4

Melissa

8 Nov 2025

·

Stayed 1 night

Ac unit barely worked. Someone was in room Above us and sounded like pounding on the floor for an hour around midnight

8

Keeley

17 Jul 2023

·

Stayed 2 nights

The place was clean had a nice pool and breakfast. Our first room the air wasn’t working but they fixed that right away by moving us to a different room.

2

Douglas

9 Oct 2024

·

Stayed 3 nights

No TV. The clerk behind the desk thought it was a joke

8

Tony

5 Sept 2025

·

Stayed 1 night

Had to switch rooms because the T.V. and Internet was not working. Other than that, the stay was fine.

10

Jone

20 Jan 2025

·

Stayed 1 night

Mattress need replaced. The room i was in sagged bad in the middle. Our 2nd room had stains on bathroom wall that looked like blood splatter.

10

Jeff

18 Jul 2025

·

Stayed 1 night

Bed was extremely comfortable.

10

jose

7 Jul 2024

·

Stayed 2 nights

I had the best sleep in this hotel the bed and pillows were really soft

6

Karl

11 Apr 2025

·

Stayed 1 night

The big issue was the bed. It had a major low spot in the center of the bed. It was uncomfortable. Felt like you were sleeping on a hill. This should really be replaced.

2

Britta

7 Oct 2024

·

Stayed 1 night

TVs did not work in any rooms. No garbage cans in the room, not one, not even the bathroom.

6

Rory

25 Feb 2025

·

Stayed 1 night

Insulation in between walls NEEDS improvement!!

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Service

Many guests highlight friendly, helpful staff and a few standout employees, but understaffing and inconsistent professionalism lead to long waits, poor communication, and occasional rudeness or lack of response.

Related guest reviews

8

Ellie

8 Aug 2025

·

Stayed 1 night

Great staff

2

Charissa

24 Feb 2025

·

Stayed 1 night

We arrived at 345 to check in and no rooms were clean because they were sold out. We went back to check in at 930 after the hockey game and were given keys. We walked into our room not clean. It was FILTHY dirty laundry from previous guests on chair no sheets no blankets, mirror on the floor as the bracket had broke on the wall. Mold all over the bathroom. When we went up and asked to have sheets and blankets none could be found initially. After about an hour or so the lady at the front desk Alexis was able to find us sheets and one blanket but nothing else was clean for us. Next morning when checking out I asked for the general manager or supervisor and they wouldn’t even come out and talk to me just told me call Expedia I’m not dealing with it. We will NEVER be back to this hotel and I hope no one else does either. Thankfully we were granted a full refund but I doubt that is always the case.

10

Bethanie

2 Sept 2025

·

Stayed 1 night

Staff was very nice and welcoming

10

Arnold

28 Jul 2025

·

Stayed 2 nights

Staff was very helpful for my family that had 8 or more rooms

2

Patrick

27 Jul 2025

·

Stayed 4 nights

Staff was very rude! Breakfast wasnt ready by 6!

2

Leland

26 Mar 2024

·

Stayed 3 nights

The staff was untrained and unsure of how to perform basic tasks.

10

Debra

20 Mar 2025

·

Stayed 1 night

Front desk gentleman was very friendly and helpful!

6

Kimberly

31 Aug 2025

·

Stayed 1 night

Not welcomed by the staff. Was able to check in early which was a plus. Breakfaat fair. Friendly staff in morning.

10

Steven

27 Jan 2025

·

Stayed 2 nights

I called the hotelwhen my friend and I were a few hours away from arrival. DJ answered and was extremely friendly and let us know that he could accommodate us by giving us a top floor room when we arrived, When we arrived, DJ was extremely personable and got us some plates to heat up our leftovers as well as water and juice, which was great after our 4 Hour drive. He came across as a genuinely friendly and caring person who was a pleasure to meet. The breakfast was tasty and plentiful, and the pool was good for swimming laps. The only disappointment was that the Jacuzzi was only lukewarm rather than hot.

10

Theodore

18 Sept 2023

·

Staff and service was awesome! The woman at the front desk (I think her name was Jackie) was super helpful and even called our room after checking in to make sure everything was in order. The property condition and facility is in pretty good shape, but the area around it needs a little work. Overall, a good experience - would recommend if staying in Waterloo, IA!

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Location

Convenient for shopping, dining, hospital visits, and freeway access, though the approach road and parking lot condition can be rough and signage or detours can make access confusing.

Related guest reviews

10

Theresa

1 Dec 2024

·

Stayed 1 night

Great location, convenient to shopping and dining. Safe area and clean room. Customer service was A

10

Julie

20 Apr 2023

·

Stayed 1 night

Staff was friendly. Breakfast was good. A little tucked away and the adjoining properties need to work on their parking lots.

6

Dawn

14 Jul 2023

·

Stayed 1 night

It might just be me, but we spent a good hour following detour signs because of the closed road that lead to the hotel. If that had been disclosed at the time I booked, I wouldn’t have reserved a room. Our keys didn’t work twice.

10

Evaristo

4 Aug 2025

·

Stayed 1 night

Great price, property is nice (parking lot is a little worn), close to food, gas and perfect if you like to take walks. Easy access to Fwy. Front desk were very smiley but not much on the rest of staff. Worth a stay.

8

Daniel

19 Oct 2025

·

Stayed 1 night

Was a clean, well located place

10

Jennifer

23 May 2025

·

Stayed 2 nights

Was doctoring locally and this hotel is close to the hospital. Nice accommodations

10

Thomas

2 Apr 2023

·

Stayed 4 nights

Very nice place to stay. Only issue would be the roadway back to the motel parking lot.

6

Patricia

30 Aug 2023

·

Stayed 1 night

The room was clean and well set up. The desk staff and kitchen staff were pleasant and helpful. Breakfast was very good. Didn't use the pool. The parking lot was in pretty awful shape. Lots of potholes and bad spots we had to drive through to get to the front door. Seemed strange to only have one access point for the parking lot. The signage about where to access the driveway was poor, we went by the first time and had to drive a ways to turn around.

10

Nicole

16 Aug 2025

·

Stayed 2 nights

Close to everything

10

Angelica

8 May 2025

·

Stayed 1 night

Clean, comfortable, and everybody was really nice. Convenient location.

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Dining

Breakfast ranges from very good with plenty of options to understocked or not ready, with some mornings lacking hot items, milk, or juice due to staffing or restocking issues.

Related guest reviews

8

Amie

10 Nov 2025

·

Stayed 2 nights

Room was clean, staff was friendly, breakfast was good

8

Sara

12 Nov 2025

·

Stayed 2 nights

Beds were comfortable. Went to breakfast about 8:15 no hot food. Never refilled. Book Hotel because it had a hot breakfast

10

Kaly

7 Aug 2025

·

Stayed 2 nights

Very clean in general, rooms are extra clean and comfortable, personal very nice and kind,breakfast very good!

2

Brenda

24 Jun 2025

·

Stayed 1 night

The keys didn’t work had to return to desk several times. Didn’t have extra towels “all in wash”. Went to breakfast no food no milk had to go out to eat. Staff dismissive and unresponsive.

4

Lee

19 Apr 2024

·

Stayed 1 night

We did not receive the free hot breakfast because regular employee did not show up and they had no idea how to do breakfast setup.

4

Branden

6 May 2024

·

Stayed 1 night

Nice, clean hotel. Large room. Disappointed that there was no breakfast available at 6:20 am. Sign advertised complimentary breakfast from 6 am - 10 am, doors were closed no lights on.

6

Brandon

23 Jun 2025

·

Stayed 2 nights

Staff were very friendly and helpful but breakfast was underwhelming and they ran out of food.

6

Kelly

12 May 2025

·

Stayed 1 night

Breakfast was ok but you had to fight to get food and the one employee seemed indifferent about restocking items. We notified by cleaning staff check out was 11:00 and then after calling the desk and confirming 12:00, was told they were new employees so that made it ok ???? Will probably seek other options in that price point.

8

John

20 Jul 2025

·

Stayed 2 nights

Staff was helpful and friendly. Person that was running the breakfast buffet was outstanding, really hustled. Would have gave 4 stars if the hot tub was working - had water and was hot but water did not circulate. Also needed to have towels stocked in pool area. Otherwise overall a great value.

4

Spencer

1 Jul 2025

·

Stayed 1 night

Pool was out of towels. Front desk agent didn’t offer any towels and told me to go to my room and get towels. The following morning there was no coffee, just hot water. Eggs had bad flavor, potatoes undercooked and floating in water and the bacon was like rubber.

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Month	Average price
January	US$91
February	US$91
March	US$96
April	US$98
May	US$104
June	US$126
July	US$122
August	US$86
September	US$84
October	US$88
November	US$79
December	US$69

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $109	17 $104	18 $130	19 $117
20 $95	21 $89	22 $81	23 $81	24 $78	25 $116	26 $134
27 $82	28 $86	29 $86	30 $86

Su	Mo	Tu	We	Th	Fr	Sa
				1 $86	2 $174	3 $193
4 $82	5 $86	6 $86	7 $79	8 $78	9 $143	10 $139
11 $84	12 $86	13 $86	14 $86	15 $86	16 $120	17 $124
18 $83	19 $87	20 $87	21 $87	22 $87	23 $87	24 $87
25 $76	26 $81	27 $80	28 $81	29 $75	30 $91	31 $91

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Monthly average prices

About this property

Location

Room options

Room, 1 Queen Bed, Accessible

Suite, 1 King Bed, Accessible (Upgrade)

Suite, 1 King Bed with Sofa Bed, Accessible (Upgrade)

Room, 2 Queen Beds

Suite, 1 King Bed (Upgrade)

Suite, 1 King Bed with Sofa Bed (Upgrade)

Room, 1 King Bed

Suite, Multiple Beds (Upgrade)

Guest reviews

Good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Country Inn & Suites by Radisson, Waterloo, IA

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