WoodSpring Suites South Houston Hobby

We arrived to check in and were informed there was no power. We chatted and called multiple times to get our refund and still haven’t had charges released

My stay wasn't horrible, but it wasn't great either. I was informed when I got there that the hot water was out, and the elevator wasn't working. **rolls eyes**... I chose to stay because I didn't have anywhere else to go since it was after 1am by the time I made it there. Ms. Velma, the front desk worker was nice, very informative. Buuuuut I was not enthused about the fee for towel and linen replacements. WHAT?! It's a daily rate!!! The room looked like the picture, but it was obvious housekeeping did not sweep/mop. The tub was not cleaned well either. The bed was looooooow and cheap feeling, but I was too tired to care. Again, my stay wasn't horrible, but I probably won't be going back unless I have to.

The hotel did not have electricity. P Could not stay at property.

Clean room, cold ac, plenty of parking, but front desk was not the friendliest.

Treadmill was broken. No coffee maker in the room

It would've been good but most of our stay there was no hot water. That's not sanitary

Reservations cancelled by hotel, turned away due to no hot water.

Excellent room great bed very clean, friendly staff easy parking.

We stay here every time we come into Houston, super easy check in and out, super clean, convenient parking and there is a Walmart right next to it for any needs

There is no housekeeping service. Your bed sheets will be changed and your room will be cleaned only once every 14 DAYS!! No in house dining service.

Dirty, weed smell in lobby, elevators, hallway and our rooom. Skethchy area, uncomfortable bed, lights glaring through window with no shade, dog urine, staff looks like they live there, smoke weed and wipe cinnamon rolls on their self. Pretty sure the lady at the desk a has a twice baked BF that hangs out in the lobby 24-7

Well kept and clean

Upon arriving at the hotel, I liked that it looked clean and was located right next to Walmart and other shopping and restaurants. The front desk attendant was very polite when this she was being newly trained. Unfortunately, once I got to my room, I found a lot of bed bugs under the bedding on top of the mattress protector, which was plastic and ripped. I had been moving all day, displaced from Hurricane Beryl, and ended up having to switch rooms after moving all of my belongings into the room. I also found what appeared to be bugs on the bed in the 2nd room so I had to purchase my own mattress protector, sheets, comforter, bed pillows, pillow protectors and pillow cases. The hotel refused any compensation since they switched my initial room. The 2nd room had plumbing issues and I had to remove the toilet lid to manually flush the toilet daily. The shower head had zero pressure so I also had to purchase a detachable shower head and install it myself because the staff claimed they had no maintenance. The fan in the restroom also didn't work at the room and bathroom became very hot when I showered. I caught some sort of virus while staying there and had to keep extending my reservation because I was so ill. The Hispanic front desk attendant was exceptionally rude any time she was working, she came across very aggressive in her communication but also didn't care about resolving any issues I reported. Even with me telling her that I was very ill, she was very unprofessional.

Very clean

The service from the employees was great. The person working in the front end was friendly and nice. The room I stayed had a weird smell to it. The restroom was not cleaned properly there was hair on the floor and in the bathtub. The bathtub walls were dirty as well. In the alarm clock there was hair stuck to it as well. The fridge was not working. And it also wasn’t cleaned properly because when I opened it I touched the inside and my hand was sticky. Overall the cleanliness could be better.

People don’t pick up after their dogs or smoking so poop and cigarettes are everywhere outside. The inside of the lobby is nice but once you get into the halls, there are several floors that smell like weed.

Excellent room great bed very clean, friendly staff easy parking.

New hotel, quiet, clean, comfortable, affordable, great service.

Dirty bed sheets

Friendly staff. Very clean rooms and great location.

Our tv did not have service because staff said comcast was working on it but never came on our entire stay. Walls are too soft that you can literally hear everything around you. Smells of marijauna in the hall way.

Hotel room was very clean however the bed was terrible It sits on a metal frame so every time you move, the bed moves. I slept so bad i now have to go to physical therapy to get the cramps out my back! Please replace the beds and mattresses ASAP!

Bed was too low

I loved everything about the hotel. I will soon be moving out of my apartment. While I’ll be in the process of finding a new place to live, I will definitely stay here for short term. The only complaint I have is that the walls are thin and I could hear the people next door to me getting busy

Very bright lights outside the window, have extra to pay to get room cleaned daily, but everything else was fine.

At no time were we ever informed that towels would be rationed. I did not care to use my bath towel as a hand towel. The beds were too soft and so close to the floor that both I and my handicapped son could hardly get up from them. The uncarpeted floors were sticky. There may have been 1000 toilet paper tissues on each roll, but one tissue would absorb NOTHING. The GPS we used to get to the hotel gave us some pretty screwy directions and we were unable to find the location—until we stopped at the Honda dealership and asked an employee, who, incidentally, didn’t even know the hotel was there! But she told us we should pretend we were going to Wal-Mart and then we’d see it. Good thing it was still daylight! The women working at the front desk were all extremely friendly (except when I asked for ONE additional towel!) and helpful. The shower was perfect, especially with all the bars to help my son stay upright. I overheard one of the front desk ladies tell another customer that this hotel was an extended stay hotel and that’s why the normal amenities were not provided. No where in your advertising was that term used.

Without doubt, the squeakiest bed I have ever slept in. The smallest of movements will make a noise that will be annoying at best. Otherwise it was a fine stay and good value.

Bed was uncomfortable; hallway smelled like weed; service was sub par.

Room was very clean, but bed was a little hard. Everything else is fantastic.

Very noisy

The staff was nice and very helpful.

I didn’t have a stay, they wouldn’t let me get the room I had already paid for ahead of time. And wouldn’t offer a refund.

Stay was very nice, hotel was clean and well-maintained. I was checked in by Key, she was very friendly and efficient. I highly recommend this hotel.

Clean room, cold ac, plenty of parking, but front desk was not the friendliest.

Q was great! I loved her energy when she welcomed me to town and stay at the hotel.

horrible front desk staff. got angry with me when i called for towels. at the time i called i didn’t know you had to take your used wet towels to the front desk to be given more! just horrible!!!!!

We had to take our old towels to the front desk to get more. we had to go to the front desk to sign out an iron. V

The property was great. Fitted my needs as I was only in town from San Antonio for Dodgers / Astros baseball weekend. Belma(?) assisted with Friday late night check-in and was wonderful. Every question I had or assistance I needed (extra pillow/blankets) she was super friendly and helpful. Thanks Belma!!!

It is affordable and conveniently located near places where I can easily find something to eat. However, the customer service experience at check-in was poor. A simple question to understand what I am getting as a guest turned out to be a back-and-forth bickering.

Friendly staff. Very clean rooms and great location.

Dirty, weed smell in lobby, elevators, hallway and our rooom. Skethchy area, uncomfortable bed, lights glaring through window with no shade, dog urine, staff looks like they live there, smoke weed and wipe cinnamon rolls on their self. Pretty sure the lady at the desk a has a twice baked BF that hangs out in the lobby 24-7

Woodspring Suites is close by to any essential store you could need, the main one being Walmart which is maybe only 3 minutes away on foot. the rooms were very nice and had everything you could need except cooking ware but even that could be available upon purchase. The staff was easily my favorite, no matter how many times they see you on the shift, they make sure to say something friendly and conversational. Shout out to Q as well, she was my favorite, she made the check-in process very easy and enjoyable. Overall great stay!

They didn’t do anything about the weed stench, the place was very hidden and definitely needs signs to help people see it from the highway since it’s not visibly clear where the entrance is. Staff and rate was awesome though.

Everything was great - AWESOME Location

Good to get new built rooms close to the airport for a decent price.

Clean rooms, nice staff, quiet area.

The hotel is right beside walmart. You actually access the hotel through the Walmart Access Road. Rooms were clean no problems refrigerator microwave and stove top All In perfect condition.

We stay here every time we come into Houston, super easy check in and out, super clean, convenient parking and there is a Walmart right next to it for any needs

Secluded and quiet place

It is affordable and conveniently located near places where I can easily find something to eat. However, the customer service experience at check-in was poor. A simple question to understand what I am getting as a guest turned out to be a back-and-forth bickering.

Woodspring Suites is close by to any essential store you could need, the main one being Walmart which is maybe only 3 minutes away on foot. the rooms were very nice and had everything you could need except cooking ware but even that could be available upon purchase. The staff was easily my favorite, no matter how many times they see you on the shift, they make sure to say something friendly and conversational. Shout out to Q as well, she was my favorite, she made the check-in process very easy and enjoyable. Overall great stay!

The property was new and very clean. My only complaint is that there was no place to get coffee in the morning. Nice kitchenette in the room but not coffee maker.

Poor welcoming , no BF as promised no extra towel ( for 2 adults and 1 child in the room ) .. no coffee tea water . Too noisy in the night

It does not feel homey. There are no towels. If you're going to extended stay you have rent the microwave

Treadmill was broken. No coffee maker in the room

The place was nice and clean, comfortable, good price with shops and food very close by. Towels were nice and fresh. The kitchen facilities in the room were good. I would certainly return and recommend. Just a personal thing, I would have liked a kettle and a cup in the room. I improvised…….

There is no housekeeping service. Your bed sheets will be changed and your room will be cleaned only once every 14 DAYS!! No in house dining service.