Hilton Cardiff
$169
/ night
Avg. for September
Select dates to see prices and availability
$169
/ night
Avg. for September
Monthly average prices
Nightly prices at Hilton Cardiff average $114 in January, the cheapest month, and $243 in June, the most expensive, based on the last 12 months.
| Month | Average price |
|---|---|
| January | $114 |
| February | $168 |
| March | $161 |
| April | $152 |
| May | $162 |
| June | $243 |
| July | $213 |
| August | $165 |
| September | $169 |
| October | $173 |
| November | $184 |
| December | $155 |
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Sep · $169
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Most expensive: June (~$243)
Cheapest: January (~$114)
About this property
Be sure to enjoy recreational amenities, including a health club, an indoor pool, and a hot tub. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and wedding services.
Amenities
Be sure to enjoy recreational amenities, including a health club, an indoor pool, and a hot tub. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and wedding services.
Business amenities
Featured amenities include wired internet access (surcharge), a business center, and express check-out. Planning an event in Cardiff? This hotel has 3651 square feet (339 square meters) of space consisting of conference space and 7 meeting rooms.
Dining
Satisfy your appetite for lunch or dinner at Grey Restaurant, a restaurant which specializes in local cuisine, or stay in and take advantage of the 24-hour room service. Quench your thirst with your favorite drink at the bar/lounge. To-go breakfasts are available daily from 7 AM to 10 AM for a fee.
Rooms
Make yourself at home in one of the 197 air-conditioned rooms featuring minibars and flat-screen televisions. Digital programming provides entertainment, and wired and wireless internet access is available for a surcharge. Bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
Location
With a stay at Hilton Cardiff, you'll be centrally located in Cardiff, within a 10-minute walk of St. David's and Cardiff Castle. This family-friendly hotel is 0.5 mi (0.9 km) from Principality Stadium and 0.8 mi (1.3 km) from Cardiff University.
What's nearby
New Theatre(0.2 miles)
Queen Arcade(0.2 miles)
Cardiff City Hall(0.2 miles)
St. David's(0.3 miles)
Cardiff Market(0.3 miles)
Bute Park(0.3 miles)
National Museum Cardiff(0.3 miles)
Capitol Shopping Centre(0.3 miles)
Cardiff Castle(0.3 miles)
Blackfriars Priory(0.4 miles)
Cardiff Arms Park(0.4 miles)
Cardiff Metropolitan Cathedral of St David(0.5 miles)
Cardiff Tourist Information Centre(0.5 miles)
Sophia Gardens(0.5 miles)
Principality Stadium(0.6 miles)
Cardiff International Airport (CWL)(13.8 miles)
Bristol International Airport (BRS)(49.1 miles)
Location
Kingsway, Cardiff City Centre, Cardiff, Wales, United Kingdom
New Theatre (0.2 miles)
Queen Arcade (0.2 miles)
Cardiff City Hall (0.2 miles)
St. David's (0.3 miles)
Cardiff Market (0.3 miles)
Bute Park (0.3 miles)
Guest reviews
8.1
Very good
Based on 4,317 verified reviews
Who stays here?
Business
18%
Couple
43%
Family
25%
Group
8%
Solo
5%
What guests think
AI-generated summary based on recent guest reviews
At Hilton Cardiff, guests praise the central location by the castle and consistently friendly staff, while common frustrations include expensive off site parking, periodic lift outages, and occasional noise or in room maintenance issues affecting comfort.
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What guests think
At Hilton Cardiff, guests praise the central location by the castle and consistently friendly staff, while common frustrations include expensive off site parking, periodic lift outages, and occasional noise or in room maintenance issues affecting comfort.
Many find rooms spacious and comfortable, with some refurbished areas and popular castle views. However, housekeeping and cleanliness are inconsistent, and the spa and changing areas are often described as tired or in need of refurbishment. Breakfast is frequently praised for variety, though service can be slow and coffee or hot items underwhelming at busy times. Overall, expect a convenient city stay with standout location and variable facilities.
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AI-generated summary based on recent guest reviews
Facilities
Guests use the pool, sauna/steam and gym, but many describe the leisure and changing areas as tired, sometimes unclean, and occasionally with closures or towel/padlock shortages. Parking is off site and costly, and lift outages are a recurring inconvenience.
Related guest reviews
8
Louise
May 19, 2024
·
Stayed 1 night
Noise until late into the night. Swimming pool and changing rooms need attention. Tired and not too clean.
Noise until late into the night. Swimming pool and changing rooms need attention. Tired and not too clean.
6
Maria
Dec 30, 2023
·
Stayed 1 night
Room refurbished and lovely. Breakfast tables are very squashed up but the breakfast was nice. The leisure area needs sorting out… they ran out of towels, they ran out of padlocks, the changing rooms are dirty, small and lack some basics like changing cubicles!
Room refurbished and lovely. Breakfast tables are very squashed up but the breakfast was nice. The leisure area needs sorting out… they ran out of towels, they ran out of padlocks, the changing rooms are dirty, small and lack some basics like changing cubicles!
10
Mr J J
Jan 21, 2024
·
Stayed 1 night
Convenient location, newly refurbished room, clean and comfortable, good pool and friendly staff.
Convenient location, newly refurbished room, clean and comfortable, good pool and friendly staff.
10
Richard
Mar 27, 2025
·
Stayed 1 night
Great to have a pool, and gym facilities. Parking options not immediately clear, so ended up parking in NCP car park nearby. Great location a short walk from city centre bars, restaurants and shops.
Great to have a pool, and gym facilities. Parking options not immediately clear, so ended up parking in NCP car park nearby. Great location a short walk from city centre bars, restaurants and shops.
8
Peter
Mar 11, 2024
·
Stayed 2 nights
It was unfortunate on a busy weekend that one of the 2 lifts was out of service for 24 hours + Coffee from machines at breakfast awful
It was unfortunate on a busy weekend that one of the 2 lifts was out of service for 24 hours + Coffee from machines at breakfast awful
8
Lesley
Apr 26, 2025
·
Stayed 6 nights
Very good experience. Close proximity to city and castle. Issue was the elevator out for the entire time that made entry and exit stranded / difficult - we stayed 6 days and it was out the entire time and other who stayed there regularly indicated it was regularly like this.
Very good experience. Close proximity to city and castle. Issue was the elevator out for the entire time that made entry and exit stranded / difficult - we stayed 6 days and it was out the entire time and other who stayed there regularly indicated it was regularly like this.
6
Keisha
Oct 16, 2025
·
Stayed 3 nights
The room was lovely..exactly what i expected however the spa facilities let tje hilton down..the changing room was dirty and the lockers wwre not clean. There was a mother and baby class so it wa a bit crowded. I waited ages for the guy at the desk for a padlock i ended up jist carrying my bag into the spa..which wasnt the best ...the sowers etc were a bit grotty... it definitely needs a refurb
The room was lovely..exactly what i expected however the spa facilities let tje hilton down..the changing room was dirty and the lockers wwre not clean. There was a mother and baby class so it wa a bit crowded. I waited ages for the guy at the desk for a padlock i ended up jist carrying my bag into the spa..which wasnt the best ...the sowers etc were a bit grotty... it definitely needs a refurb
8
Nita
Jul 8, 2023
·
Stayed 3 nights
We enjoyed our stay, just found it irritating that the bar didn’t have tomato juice for a Bloody Mary all weekend (somebody go to the shops!) and our intention to have a swim and relax as part of our weekend didn’t happen because both jacuzzi & sauna were out of order…. Interesting view of a pile of mattresses (new? Or dead?) on one of the floors from the glass sided lifts as we went up and down.
We enjoyed our stay, just found it irritating that the bar didn’t have tomato juice for a Bloody Mary all weekend (somebody go to the shops!) and our intention to have a swim and relax as part of our weekend didn’t happen because both jacuzzi & sauna were out of order…. Interesting view of a pile of mattresses (new? Or dead?) on one of the floors from the glass sided lifts as we went up and down.
2
Daniel
Feb 23, 2025
·
Stayed 2 nights
1) No parking at the hotel, separate fee of £60 to park 1 block away & this was not mentioned on the website. No valley or assistance to/from offsite car park. 2) Guests of the hotel had restrictions on when thepool and sauna could be accessed… again not mentioned on the website. 3) Very limited drinks in the hotel bar (no cocktail's) and the front bar seemed to be open to anyone (non guests). 4) Food menu and room service menu was very limited and very long wait times (1 hour). In summary I spent almost £1000 for a two night stay (5 star fees) for what was at best a 2 star service and experience. Based upon my experience I would not recommend this hotel to anyone.
1) No parking at the hotel, separate fee of £60 to park 1 block away & this was not mentioned on the website. No valley or assistance to/from offsite car park. 2) Guests of the hotel had restrictions on when thepool and sauna could be accessed… again not mentioned on the website. 3) Very limited drinks in the hotel bar (no cocktail's) and the front bar seemed to be open to anyone (non guests). 4) Food menu and room service menu was very limited and very long wait times (1 hour). In summary I spent almost £1000 for a two night stay (5 star fees) for what was at best a 2 star service and experience. Based upon my experience I would not recommend this hotel to anyone.
10
Shaun
Dec 28, 2024
·
Stayed 2 nights
Lovely stay but only parking nearby in NCP car park which was extremely expensive and hotel only offered 10% off £60+
Lovely stay but only parking nearby in NCP car park which was extremely expensive and hotel only offered 10% off £60+
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AI-generated summary based on recent guest reviews
Cleanliness
Many reviews note clean or spotless rooms, but housekeeping is inconsistent, with reports of missed cleaning, stains or odours, mould around windows, and messy lobby or spa toilets/changing rooms.
Related guest reviews
10
James
Dec 21, 2024
·
Stayed 1 night
The hotel staff very friendly. Room was spotless Bathroom spotless Bed very comfortable, lots of room. Storage cupboard, ironing board, iron and a trouser press.
The hotel staff very friendly. Room was spotless Bathroom spotless Bed very comfortable, lots of room. Storage cupboard, ironing board, iron and a trouser press.
6
John
Apr 7, 2024
·
Stayed 1 night
Room was light airy and with a very comfortable bed, but had not been cleaned properly, a wrapper lying on bathroom floor and toiletries not topped up. Parking is expensive and parking bays are extremely tight. Breakfast is self-service including Tea/Coffee but with only workable machine - always a que to get your very poor tasting coffee. Only one of the two lobby lifts working. Try getting down from 1st floor when the lift always goes up to the highest calling floor first and then picks up all the way down - yes Full especially in the morning breakfast and checking out time. Overall not good value for money
Room was light airy and with a very comfortable bed, but had not been cleaned properly, a wrapper lying on bathroom floor and toiletries not topped up. Parking is expensive and parking bays are extremely tight. Breakfast is self-service including Tea/Coffee but with only workable machine - always a que to get your very poor tasting coffee. Only one of the two lobby lifts working. Try getting down from 1st floor when the lift always goes up to the highest calling floor first and then picks up all the way down - yes Full especially in the morning breakfast and checking out time. Overall not good value for money
8
toni
Aug 27, 2025
·
Stayed 2 nights
The hotel itself was clean and spacious with standard decent breakfast. Also the spa area though a bit dated, is lovely with a warm good sized pool and hot tub. The only issue is they need to pay attention to the toilets in the lobby as they are always a proper mess, almost like using public toilets in a park. Also, I would advise everyone to always check the bedding as I found out that there were horrid pee stains on the mattress topper that were hidden by clean sheets! Totally unacceptable. The fact that this is a pet friendly hotel makes it difficult to tell whether the pee stains were from a baby or a pet. This should have been washed and not merely covered with a clean sheet. Other than that, I would wholeheartedly recommend staying here as the location is perfect and the spacious and clean rooms live up to the Hilton name.
The hotel itself was clean and spacious with standard decent breakfast. Also the spa area though a bit dated, is lovely with a warm good sized pool and hot tub. The only issue is they need to pay attention to the toilets in the lobby as they are always a proper mess, almost like using public toilets in a park. Also, I would advise everyone to always check the bedding as I found out that there were horrid pee stains on the mattress topper that were hidden by clean sheets! Totally unacceptable. The fact that this is a pet friendly hotel makes it difficult to tell whether the pee stains were from a baby or a pet. This should have been washed and not merely covered with a clean sheet. Other than that, I would wholeheartedly recommend staying here as the location is perfect and the spacious and clean rooms live up to the Hilton name.
4
Jan
Apr 7, 2024
·
Stayed 1 night
On arrival in our room there was an empty chocolate wrapper on the bathroom floor. Both bottles of conditioner in the bathroom were empty. Only one of the two main lifts was working which meant long delays as the lift was almost always full when it reached the first floor. Only one of the two coffee machines was working in the restaurant which meant long queues at breakfast. The so called health club was a disgrace. The floor and seats in the ladies changing room were grubby. Dried coffee stains were present on the locker doors. The locks and hanging rails in the lockers were rusty. a piece of coving was missing above the lockers and insulation was hanging out of the walls. There was inadequate supervision in the pool area. In spite of notices saying no under 16s in the jacquzi small children were using it and children were jumping from the pool side over the adult swimming land and rope into the main part of the pool. Despite a notice saying no jumpng allowed. The pavement slabs in front of the hotel were uneven and rocky in places. On a positive note, the staff were helpful and friendly and the bed was comfortable. This did not make up for the negatives and for the price paid it was not a satisfactory stay. I will be writing to Hilton about my poor experience.
On arrival in our room there was an empty chocolate wrapper on the bathroom floor. Both bottles of conditioner in the bathroom were empty. Only one of the two main lifts was working which meant long delays as the lift was almost always full when it reached the first floor. Only one of the two coffee machines was working in the restaurant which meant long queues at breakfast. The so called health club was a disgrace. The floor and seats in the ladies changing room were grubby. Dried coffee stains were present on the locker doors. The locks and hanging rails in the lockers were rusty. a piece of coving was missing above the lockers and insulation was hanging out of the walls. There was inadequate supervision in the pool area. In spite of notices saying no under 16s in the jacquzi small children were using it and children were jumping from the pool side over the adult swimming land and rope into the main part of the pool. Despite a notice saying no jumpng allowed. The pavement slabs in front of the hotel were uneven and rocky in places. On a positive note, the staff were helpful and friendly and the bed was comfortable. This did not make up for the negatives and for the price paid it was not a satisfactory stay. I will be writing to Hilton about my poor experience.
10
Nicola
Jul 27, 2024
·
Stayed 1 night
Spotlessly clean and comfortable, staff friendly and exceptionally pleased as arrived at 11am to drop off luggage as check in not until 4pm but room was available.
Spotlessly clean and comfortable, staff friendly and exceptionally pleased as arrived at 11am to drop off luggage as check in not until 4pm but room was available.
4
wayne
Dec 18, 2024
·
Stayed 1 night
Terrible, or room stunk off sewage. Was moved to a disabled room, which is not what we booked
Terrible, or room stunk off sewage. Was moved to a disabled room, which is not what we booked
2
Kane
Feb 18, 2023
·
Stayed 1 night
There was black mould around the windows and on the plastic frame in the Mille off the windows and you wasn’t able to open the window at all for some fresh air
There was black mould around the windows and on the plastic frame in the Mille off the windows and you wasn’t able to open the window at all for some fresh air
10
Rachel
May 21, 2025
·
Stayed 1 night
Recent stay as we attended an event at the hotel. We had a great stay, lovely room, immaculately clean. Everything you Need. Would stay again.
Recent stay as we attended an event at the hotel. We had a great stay, lovely room, immaculately clean. Everything you Need. Would stay again.
4
Diane
Dec 30, 2024
·
Stayed 1 night
Rubbish left in room and lighters left in window. Not impressed at all seen as it is supposed to be a high rated hotel. Not enough towels either!
Rubbish left in room and lighters left in window. Not impressed at all seen as it is supposed to be a high rated hotel. Not enough towels either!
10
Richard
Oct 28, 2025
·
Stayed 3 nights
The room was cleaner than clean, light and airy. The staff were helpful, informative and friendly. I had a small issue with one of the locked window being slightly open, allowing cold air in, but this was dealt with same day by a member of the maintenance with no fuss. The gym and pool were great. There were decent breakfast options all of which was freshly prepared. Only real complaint was the size of the duvet could have been larger given it was a king size bed I'd have expected the duvet to match, but thanks to the air-conditioning it wasn't a major issue.
The room was cleaner than clean, light and airy. The staff were helpful, informative and friendly. I had a small issue with one of the locked window being slightly open, allowing cold air in, but this was dealt with same day by a member of the maintenance with no fuss. The gym and pool were great. There were decent breakfast options all of which was freshly prepared. Only real complaint was the size of the duvet could have been larger given it was a king size bed I'd have expected the duvet to match, but thanks to the air-conditioning it wasn't a major issue.
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AI-generated summary based on recent guest reviews
Rooms
Rooms are often spacious and comfortable, with some refurbished spaces and popular castle views. Others report dated decor, noise from nearby bars or corridors, limited sockets or storage, missing fridges, and temperature control or AC/heating problems.
Related guest reviews
4
Caryn
Apr 3, 2023
·
Stayed 1 night
I was looking forward to my Hilton stay as this was a special treat to myself as I don’t ordinarily spend £167 for a single night for just myself as a solo traveller. When I checked in my expectations only grew as I was told I was on the 3rd floor on one of the newly refurbished rooms. Things then started to go downhill. List of issues. - 4 empty beer bottles outside door at check in at 4pm. Beer bottles still there at 9.30am next day when I checked out. - aircon not working so room was like sauna ( did call maintenance, they couldn’t sort it out). - no chair and mirror to be able to do hair and make up - no socket near only mirror to be able to see to style hair - TV not working properly as set for date and time 2 months earlier. So not the best of stays for the price. Did advise reception of the issues. Not sure would return. Very disappointed considering large company and newly refurbished room which is pretty but not practical.
I was looking forward to my Hilton stay as this was a special treat to myself as I don’t ordinarily spend £167 for a single night for just myself as a solo traveller. When I checked in my expectations only grew as I was told I was on the 3rd floor on one of the newly refurbished rooms. Things then started to go downhill. List of issues. - 4 empty beer bottles outside door at check in at 4pm. Beer bottles still there at 9.30am next day when I checked out. - aircon not working so room was like sauna ( did call maintenance, they couldn’t sort it out). - no chair and mirror to be able to do hair and make up - no socket near only mirror to be able to see to style hair - TV not working properly as set for date and time 2 months earlier. So not the best of stays for the price. Did advise reception of the issues. Not sure would return. Very disappointed considering large company and newly refurbished room which is pretty but not practical.
8
Romayne
Oct 30, 2025
·
Stayed 2 nights
The room was ok but lacked drawer space, who needs ironing boards & irons on a city break? but a towel rail in the bathroom & a couple more hooks would be helpful! A big cupboard to hold a mini fridge but no fridge, so stupid when hotels in Europe all provide the same! The drinks prices in the bar are ridiculously expensive too! We stayed 2 nights the whole thing felt a bit soulless but functional thank goodness for Bassam on duty in the breakfast room this morning, as on our first morning it was chaos! Everything was running out food & cups, teapots etc! Bassam wassuper efficient, supervising youngsters who just stand around without a clue, but friendly & helpful too! Give the man a reward.
The room was ok but lacked drawer space, who needs ironing boards & irons on a city break? but a towel rail in the bathroom & a couple more hooks would be helpful! A big cupboard to hold a mini fridge but no fridge, so stupid when hotels in Europe all provide the same! The drinks prices in the bar are ridiculously expensive too! We stayed 2 nights the whole thing felt a bit soulless but functional thank goodness for Bassam on duty in the breakfast room this morning, as on our first morning it was chaos! Everything was running out food & cups, teapots etc! Bassam wassuper efficient, supervising youngsters who just stand around without a clue, but friendly & helpful too! Give the man a reward.
8
Scott
Feb 22, 2023
·
Stayed 2 nights
Swimming pool is great, the children loved it. The gym is quite good, I used the Wattbike, which needs some maintenance. The lounge was good though currently moving location and the food can vary on availability. All staff were obliging. Stayed in a junior suite, again good standard except for the temperature control which made it fiddly to keep the room warm (in February).
Swimming pool is great, the children loved it. The gym is quite good, I used the Wattbike, which needs some maintenance. The lounge was good though currently moving location and the food can vary on availability. All staff were obliging. Stayed in a junior suite, again good standard except for the temperature control which made it fiddly to keep the room warm (in February).
10
Barbara
Nov 1, 2025
·
Stayed 1 night
Spacious very quiet room
Spacious very quiet room
6
John
Nov 20, 2025
·
Stayed 3 nights
Cold room , only summer duvet, no power near a mirror for the hair drier. No heating on.
Cold room , only summer duvet, no power near a mirror for the hair drier. No heating on.
8
Sharon
Oct 31, 2025
·
Stayed 2 nights
Room overall was good, apart from peeling wallpaper and mould around the window. The room was overlooking a busy street, which was very noisy, especially at night, even though we were on the 5th floor! I suspect the window needs looking at, as we could hear lots of noise and could also be the cause of the mould around the window.
Room overall was good, apart from peeling wallpaper and mould around the window. The room was overlooking a busy street, which was very noisy, especially at night, even though we were on the 5th floor! I suspect the window needs looking at, as we could hear lots of noise and could also be the cause of the mould around the window.
8
Yan Yan
Jul 4, 2025
·
Stayed 2 nights
Soundproof quality not good enough. Otherwise modern decor n clean. Most importantly its right next to bus station where I needed to take coach to airport early in morning
Soundproof quality not good enough. Otherwise modern decor n clean. Most importantly its right next to bus station where I needed to take coach to airport early in morning
8
Gavin
Jun 4, 2023
·
Stayed 1 night
Great hotel very modern and well located. Nice room overlooking the castle. Parking not on site but close by but expensive at £29. Air conditioner not working properly or can’t down below 18. Complained and the window was opened slightly but a hot uncomfortable night. Spoiled the stay.
Great hotel very modern and well located. Nice room overlooking the castle. Parking not on site but close by but expensive at £29. Air conditioner not working properly or can’t down below 18. Complained and the window was opened slightly but a hot uncomfortable night. Spoiled the stay.
2
Muhammad
Nov 2, 2025
·
Stayed 2 nights
Expensive for what it offers! Old decor with a couple of fancy lights in the bathroom. We googled if the hotel provided free parking and found that it did. Hotel does not provide free Parking!!!!! Parking around the hotel is very expensive and you would have to fend for yourself. Don’t charge me for castle view if it’s going to be behind a tree. Very bad lighting in the room. Very old carpet in the room. Expensive breakfast Very old TV didn’t have smart functions and we were stuck with limited BBC channels. Paid extra for room decorations which was a ripoff. Normal hotels do the swans on the bed without extra cost when they are told it’s for a special occasion. I paid extra £15 for fake rose petals and no swans. Awful and overpriced very old hotel.
Expensive for what it offers! Old decor with a couple of fancy lights in the bathroom. We googled if the hotel provided free parking and found that it did. Hotel does not provide free Parking!!!!! Parking around the hotel is very expensive and you would have to fend for yourself. Don’t charge me for castle view if it’s going to be behind a tree. Very bad lighting in the room. Very old carpet in the room. Expensive breakfast Very old TV didn’t have smart functions and we were stuck with limited BBC channels. Paid extra for room decorations which was a ripoff. Normal hotels do the swans on the bed without extra cost when they are told it’s for a special occasion. I paid extra £15 for fake rose petals and no swans. Awful and overpriced very old hotel.
10
Aneta
Aug 23, 2025
·
Stayed 1 night
I stayed in the executive room on the top floor and it was absolutely incredible. Fantastic huge, super comfortable bed. Gorgeous view of the Cardiff castle. Executive lounge offers snacks/drinks and magazines to read. Before going out in the evening I popped in for hot/cold hors d'oeuvres and a glass of wine. Breakfast is delicious and varied. Pool had perfect refreshing temperature. And there’s great sauna/jacuzzi + separate lift to take you back to your room after the swim. The stay is truly 5/5 and I wholeheartedly recommend it.
I stayed in the executive room on the top floor and it was absolutely incredible. Fantastic huge, super comfortable bed. Gorgeous view of the Cardiff castle. Executive lounge offers snacks/drinks and magazines to read. Before going out in the evening I popped in for hot/cold hors d'oeuvres and a glass of wine. Breakfast is delicious and varied. Pool had perfect refreshing temperature. And there’s great sauna/jacuzzi + separate lift to take you back to your room after the swim. The stay is truly 5/5 and I wholeheartedly recommend it.
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AI-generated summary based on recent guest reviews
Service
Staff are frequently praised as friendly, accommodating and proactive, with occasional thoughtful extras. However, guests also cite slow restaurant or room service responses, delayed check ins, billing errors, and difficulty reaching housekeeping.
Related guest reviews
6
anthea
Nov 26, 2024
·
Stayed 2 nights
Absolutely lovely hotel rooms, very comfortable and quietly luxurious. The restaurant staff need to up their game though, not the friendliest most efficient service unfortunately-had to fight to get a table when it clearly wasn’t very busy. Eventually was able to sit down only because we pushed back.
Absolutely lovely hotel rooms, very comfortable and quietly luxurious. The restaurant staff need to up their game though, not the friendliest most efficient service unfortunately-had to fight to get a table when it clearly wasn’t very busy. Eventually was able to sit down only because we pushed back.
10
Victoria
Jul 15, 2025
·
Stayed 1 night
The staff at this hotel were amazing! It was our son’s birthday and the guest services manager Rachel went above and beyond by filling the room with surprises for him! He was absolutely delighted and so was his sister, as there were plenty of treats to share, plus a bottle of Prosecco for us! The room itself was spacious for the 4 of us, and very clean and well equipped. We had an issue with aircon but this was reported and someone was sent to try and sort it. Unfortunately they couldn’t before we left, but we were given a discount on our bill. The pool facilities were fab, very clean and lots of options like a hot tub, sauna and steam room! Plus, there were plenty of fresh towels. The breakfast buffet was fresh, varied and all allergens identified which was great as our daughter can’t have milk. Every staff member we encountered was so friendly and smiley which makes all the difference! We would definitely stay again and recommend it to anyone.
The staff at this hotel were amazing! It was our son’s birthday and the guest services manager Rachel went above and beyond by filling the room with surprises for him! He was absolutely delighted and so was his sister, as there were plenty of treats to share, plus a bottle of Prosecco for us! The room itself was spacious for the 4 of us, and very clean and well equipped. We had an issue with aircon but this was reported and someone was sent to try and sort it. Unfortunately they couldn’t before we left, but we were given a discount on our bill. The pool facilities were fab, very clean and lots of options like a hot tub, sauna and steam room! Plus, there were plenty of fresh towels. The breakfast buffet was fresh, varied and all allergens identified which was great as our daughter can’t have milk. Every staff member we encountered was so friendly and smiley which makes all the difference! We would definitely stay again and recommend it to anyone.
6
Michelle
Jul 6, 2025
·
Stayed 1 night
The room was well decorated and clean, the hotel is well located but we were a little disappointed. We had a very long wait for check in, and thought it might have been a courtesy to apologise. There was massive up selling of room service, themed for the event that we were there for, but the hotel was clearly overwhelmed- they had disabled the app when we tried to order and no-one answered the phone. Clearly it had been running previously as there were trays piling up in the corridors as we walked to our room. No water in room, the fridge wasn’t working and neither were the reading lights. Expected better, won’t stay again.
The room was well decorated and clean, the hotel is well located but we were a little disappointed. We had a very long wait for check in, and thought it might have been a courtesy to apologise. There was massive up selling of room service, themed for the event that we were there for, but the hotel was clearly overwhelmed- they had disabled the app when we tried to order and no-one answered the phone. Clearly it had been running previously as there were trays piling up in the corridors as we walked to our room. No water in room, the fridge wasn’t working and neither were the reading lights. Expected better, won’t stay again.
10
Deanne
Aug 6, 2025
·
Stayed 1 night
I absolutely love this hotel from the moment I walked in to waking up in the morning. Everybody couldn't do enough for you. The breakfasts were outstanding and the beds were fabulous. Not to mention the pillows which were out of this world. I need a set!!!
I absolutely love this hotel from the moment I walked in to waking up in the morning. Everybody couldn't do enough for you. The breakfasts were outstanding and the beds were fabulous. Not to mention the pillows which were out of this world. I need a set!!!
4
John
Nov 5, 2023
·
Stayed 3 nights
House keeping never can unless requested at the front desk repeatedly. We never got towels. Front desk would never pick up the phone so all requests for house keeping and towels required a trip to the front desk. Even after repeated requests for house keeping the room was not cleaned. I was also told that honors points would be awarded even though we booked via Expedia. This is not true. Thank you Hilton for reminding me why I haven't stayed at any of your locations in 10 years.
House keeping never can unless requested at the front desk repeatedly. We never got towels. Front desk would never pick up the phone so all requests for house keeping and towels required a trip to the front desk. Even after repeated requests for house keeping the room was not cleaned. I was also told that honors points would be awarded even though we booked via Expedia. This is not true. Thank you Hilton for reminding me why I haven't stayed at any of your locations in 10 years.
4
Vanessa
Nov 1, 2025
·
Stayed 1 night
Got a cocktail in the bar around 9pm. Asked for room number. Couldnt remember at first so got room card out of purse and gave number when drinks arrived to the table. Decided to take drinks back to our room and were followed to the lift by the female bar tender, asking me to go to the bar and sign for the drinks. Highly embarressing. I returned to the bar with the member of staff and made the full payment but will never stay at this hotel again. Was made to feel in front of other guests that we intended to not pay. Do not expect that sort of service at a high end hotel. To make matters worse, the coctails werent even very nice and we both left them. What a waste of £22 and poor service.
Got a cocktail in the bar around 9pm. Asked for room number. Couldnt remember at first so got room card out of purse and gave number when drinks arrived to the table. Decided to take drinks back to our room and were followed to the lift by the female bar tender, asking me to go to the bar and sign for the drinks. Highly embarressing. I returned to the bar with the member of staff and made the full payment but will never stay at this hotel again. Was made to feel in front of other guests that we intended to not pay. Do not expect that sort of service at a high end hotel. To make matters worse, the coctails werent even very nice and we both left them. What a waste of £22 and poor service.
6
Kurt
Jul 12, 2025
·
Stayed 3 nights
The first day.. The front management was very professional but My room had water on the carpet when I first checked In. House keeping brought 2 towels and put on the spots, but made no effort to dry them. A 2nd time they were called and house keeping brought 2 towels and made no attempt to dry . A 3rd time management came to dry the spots . The service in the restaurant was very slow, as they apparently forgot to attend to me after my order .. The office staff Deborah and Reuinsi were very kind and professional. But it should not have taken 3 attempts and managers to get water up.
The first day.. The front management was very professional but My room had water on the carpet when I first checked In. House keeping brought 2 towels and put on the spots, but made no effort to dry them. A 2nd time they were called and house keeping brought 2 towels and made no attempt to dry . A 3rd time management came to dry the spots . The service in the restaurant was very slow, as they apparently forgot to attend to me after my order .. The office staff Deborah and Reuinsi were very kind and professional. But it should not have taken 3 attempts and managers to get water up.
10
Randy
Dec 8, 2024
·
Stayed 1 night
It was a great place to stay close to the Cardiff Castle and the room was nice. We had a problem with room service not providing cutlery for our food we order to the room. The young man said he would bring it tight away and he never came. We had to use our fingers and spoon For the morning coffee. They gave us a credit for the food which was very nice.
It was a great place to stay close to the Cardiff Castle and the room was nice. We had a problem with room service not providing cutlery for our food we order to the room. The young man said he would bring it tight away and he never came. We had to use our fingers and spoon For the morning coffee. They gave us a credit for the food which was very nice.
10
Charlotte
May 1, 2025
·
Stayed 1 night
What can I say, my review is somewhat biased as I spend a lot of time at the Hilton Cardiff (it's my home away from home) The staff are always friendly and nothing is too much trouble. I love the online chat feature in the app and the staff are always very prompt with responding, as someone who has anxiety and doesn't always feel comfortable using the telephone, I really appreciate this feature and the ease of use. The hotel itself is lovely as always. The rooms were very clean, spacious and very comfortable. The executive lounge is always a nice treat and is something I look forward to. Just that space and time to relax away from the hustle and bustle is very much needed. There was only 1 main lift working (with a smaller lift at the rear of the hotel), but if your feeling fit, the stairs are a great alternative. The Graze restaurant is lovely and offers a varied selection of food and drink. The breakfast options are always amazing. Restaurant staff are also lovely and welcoming. My only niggle if any, would be that the lounge needs some air conditioning or large fans, as it's been extremely warm in there over the last few weeks. It might just be the Hilton, but it's the staff that makes it an amazing hotel. Looking forward to our return home away from home vist.
What can I say, my review is somewhat biased as I spend a lot of time at the Hilton Cardiff (it's my home away from home) The staff are always friendly and nothing is too much trouble. I love the online chat feature in the app and the staff are always very prompt with responding, as someone who has anxiety and doesn't always feel comfortable using the telephone, I really appreciate this feature and the ease of use. The hotel itself is lovely as always. The rooms were very clean, spacious and very comfortable. The executive lounge is always a nice treat and is something I look forward to. Just that space and time to relax away from the hustle and bustle is very much needed. There was only 1 main lift working (with a smaller lift at the rear of the hotel), but if your feeling fit, the stairs are a great alternative. The Graze restaurant is lovely and offers a varied selection of food and drink. The breakfast options are always amazing. Restaurant staff are also lovely and welcoming. My only niggle if any, would be that the lounge needs some air conditioning or large fans, as it's been extremely warm in there over the last few weeks. It might just be the Hilton, but it's the staff that makes it an amazing hotel. Looking forward to our return home away from home vist.
4
Fiona
Jun 22, 2024
·
Stayed 1 night
Negatives: Booked the hotel because it said the pool was open 7am to 9pm. This wasn’t true, so we couldn’t use it. We paid more for a hotel with a pool. I ordered room service 07.00-07:30 as we had to leave early. It was never delivered despite reception telling me it was on its way at 07:40. At 8:10 we gave up and went to the restaurant. At 8:20 we got our food but had no time to eat it all. I paid extra for a room with a view. That view is obscured by a stale smelling net curtain that is fixed in place. The reception system was down when we went to check out, so I couldn’t see any room charges. Positives: the room was spacious, quiet and the air con worked well. Reception staff apologised for the food issue.
Negatives: Booked the hotel because it said the pool was open 7am to 9pm. This wasn’t true, so we couldn’t use it. We paid more for a hotel with a pool. I ordered room service 07.00-07:30 as we had to leave early. It was never delivered despite reception telling me it was on its way at 07:40. At 8:10 we gave up and went to the restaurant. At 8:20 we got our food but had no time to eat it all. I paid extra for a room with a view. That view is obscured by a stale smelling net curtain that is fixed in place. The reception system was down when we went to check out, so I couldn’t see any room charges. Positives: the room was spacious, quiet and the air con worked well. Reception staff apologised for the food issue.
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AI-generated summary based on recent guest reviews
Location
Excellent central position opposite Cardiff Castle and close to shops, restaurants and transport; many found it easy to explore on foot. Some street noise is mentioned at night.
Related guest reviews
10
Svetlozar
Aug 10, 2025
·
Stayed 1 night
Good location to explore city centre.
Good location to explore city centre.
8
Tracy
Oct 1, 2024
·
Stayed 2 nights
A lovely wkend for my fathers 80th Birthday, very convenient location, great facilities, great service. Excellent sound proofing.
A lovely wkend for my fathers 80th Birthday, very convenient location, great facilities, great service. Excellent sound proofing.
8
Keith
Jan 19, 2025
·
Stayed 1 night
Excellent location
Excellent location
10
Aidan
Jun 30, 2025
·
Stayed 2 nights
Excellent city location right beside the castle and shopping centres, bars and restaurants
Excellent city location right beside the castle and shopping centres, bars and restaurants
10
Rhys
Nov 9, 2025
·
Stayed 1 night
Centre of Cardiff
Centre of Cardiff
10
anil
Apr 1, 2024
·
Stayed 4 nights
Friendly reception staff, great central location right next to the castle, 24 hrs room service. Night time it can be a bit noisy with some clubs going on till 3 am. Parking not cheap at 36 £ per night.
Friendly reception staff, great central location right next to the castle, 24 hrs room service. Night time it can be a bit noisy with some clubs going on till 3 am. Parking not cheap at 36 £ per night.
10
Scott
Jun 25, 2025
·
Stayed 1 night
Although we only stayed one night here, we were delighted with the service and experience at the Cardiff Hilton. The staff were friendly and knowledgeable (thanks for the dinner recommendation! ), and our room was perfect—quiet, with wonderful views of Cardiff Castle. Would stay again!
Although we only stayed one night here, we were delighted with the service and experience at the Cardiff Hilton. The staff were friendly and knowledgeable (thanks for the dinner recommendation! ), and our room was perfect—quiet, with wonderful views of Cardiff Castle. Would stay again!
8
Fausto
Aug 9, 2025
·
Stayed 1 night
Excellent location close to the castle. Recommended- also close to restaurants etc
Excellent location close to the castle. Recommended- also close to restaurants etc
10
Samira
Jul 10, 2024
·
Stayed 1 night
Only stayed 1 night here but im so glad i did as the location is perfect. Its only afew minutes walk to the local high st, the bus stop is right outside and the castle is just opposite the hotel. All the staff were really friendly and went out of their way to help us. Rooms were very comfy and clean, would say this is more a 5* then a 4*
Only stayed 1 night here but im so glad i did as the location is perfect. Its only afew minutes walk to the local high st, the bus stop is right outside and the castle is just opposite the hotel. All the staff were really friendly and went out of their way to help us. Rooms were very comfy and clean, would say this is more a 5* then a 4*
8
Broghan
Aug 3, 2025
·
Stayed 1 night
Beds were lovely and comfy, breakfast was expensive for what it was. Pool area basic but pleasant. Room spacious, 2 double beds. Location perfect and central
Beds were lovely and comfy, breakfast was expensive for what it was. Pool area basic but pleasant. Room spacious, 2 double beds. Location perfect and central
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AI-generated summary based on recent guest reviews
Dining
Breakfast is widely liked for choice and freshness, including options for dietary needs, though some found hot items lukewarm, coffee poor, or service slow at busy times. Room service quality and reliability are mixed, and bar prices can feel high.
Related guest reviews
6
Vanessa
Nov 24, 2024
·
Stayed 1 night
Check-in was very smooth and our room was ready early which was great so we could shower after a 6 hour car journey and then head out to watch rugby. We waited for nearly an hour for our pre-booked table reservation but the food was good. Unfortunately been charged twice for dinner so need to call the hotel tomorrow. The spa facilities were extremely disappointing and desperately need upgrading.
Check-in was very smooth and our room was ready early which was great so we could shower after a 6 hour car journey and then head out to watch rugby. We waited for nearly an hour for our pre-booked table reservation but the food was good. Unfortunately been charged twice for dinner so need to call the hotel tomorrow. The spa facilities were extremely disappointing and desperately need upgrading.
6
anthea
Nov 26, 2024
·
Stayed 2 nights
Absolutely lovely hotel rooms, very comfortable and quietly luxurious. The restaurant staff need to up their game though, not the friendliest most efficient service unfortunately-had to fight to get a table when it clearly wasn’t very busy. Eventually was able to sit down only because we pushed back.
Absolutely lovely hotel rooms, very comfortable and quietly luxurious. The restaurant staff need to up their game though, not the friendliest most efficient service unfortunately-had to fight to get a table when it clearly wasn’t very busy. Eventually was able to sit down only because we pushed back.
10
Michael
Dec 20, 2024
·
Stayed 1 night
Lovely hotel but bar prices were overpriced
Lovely hotel but bar prices were overpriced
10
Richard
Mar 23, 2025
·
Stayed 2 nights
Superb breakfast, lovely staff all helpful, nice and well presented
Superb breakfast, lovely staff all helpful, nice and well presented
2
Ragini
Sep 30, 2024
·
Stayed 3 nights
It's a 3 star hotel at best. Pros - 1) Central location 2) Breakfast 3) Size of room and bathroom Cons - 1) Service - Literally have to call the reception and beg them to give you basic amenities like water, coffee, milk etc - No toilet rolls or mugs etc provided when the room is cleaned. You need to call reception for every little thing and continuously remind them. Then there is a chinese whisper game they play with the house keeping, so what you end up getting is anyone's guess. 2) Spoiled fruits at breakfast - while the hot food at breakfast is nice, the cut Fruits are spoiled. The melons had turned acidic and high and it takes forever for them to be replenished. - cutlery is not provided so you need to walk around the restaurant yourself asking for a fresh fork, a knife, a glass etc. - the coffee is undrinkable 3) Wierd client tell - a young girl around 12 was being harassed by a much older man in the jacuzzi. The mother had to intervene by including her older sons. It turned into a very heated screaming match where she and her family were made to feel unsafe. The mother had earlier asked me to accompany her to the jacuzzi as she didn't feel safe entering it with so many men in there. The entire pool area was full of quite intimating looking men. There need to be some security personnel in such areas. The whole experience even as a by stander was scary. In a nut shell - Not the kind of experience you expect at a 4 star hotel like the Hilton. I won't be returning
It's a 3 star hotel at best. Pros - 1) Central location 2) Breakfast 3) Size of room and bathroom Cons - 1) Service - Literally have to call the reception and beg them to give you basic amenities like water, coffee, milk etc - No toilet rolls or mugs etc provided when the room is cleaned. You need to call reception for every little thing and continuously remind them. Then there is a chinese whisper game they play with the house keeping, so what you end up getting is anyone's guess. 2) Spoiled fruits at breakfast - while the hot food at breakfast is nice, the cut Fruits are spoiled. The melons had turned acidic and high and it takes forever for them to be replenished. - cutlery is not provided so you need to walk around the restaurant yourself asking for a fresh fork, a knife, a glass etc. - the coffee is undrinkable 3) Wierd client tell - a young girl around 12 was being harassed by a much older man in the jacuzzi. The mother had to intervene by including her older sons. It turned into a very heated screaming match where she and her family were made to feel unsafe. The mother had earlier asked me to accompany her to the jacuzzi as she didn't feel safe entering it with so many men in there. The entire pool area was full of quite intimating looking men. There need to be some security personnel in such areas. The whole experience even as a by stander was scary. In a nut shell - Not the kind of experience you expect at a 4 star hotel like the Hilton. I won't be returning
8
Annette
Aug 13, 2024
·
Stayed 2 nights
We stayed in a clean comfortable room with a view of the castle. As we were there for a concert the hotel was very busy and the service for dinner was very slow. The staff were very apologetic and said there were only two chefs on duty so maybe they should have foreseen the situation and had more people in. We thought the parking was vastly overpriced at £32.95 per night. This is the most expensive we have ever encountered at a hotel. The nightly room rate was also very expensive but this was no doubt due to the fact that Billy Joel was at the nearby Principality Stadium. On the whole we could not fault the attitude or helpfulness of the staff.
We stayed in a clean comfortable room with a view of the castle. As we were there for a concert the hotel was very busy and the service for dinner was very slow. The staff were very apologetic and said there were only two chefs on duty so maybe they should have foreseen the situation and had more people in. We thought the parking was vastly overpriced at £32.95 per night. This is the most expensive we have ever encountered at a hotel. The nightly room rate was also very expensive but this was no doubt due to the fact that Billy Joel was at the nearby Principality Stadium. On the whole we could not fault the attitude or helpfulness of the staff.
10
Sarah
Sep 2, 2025
·
Stayed 1 night
It was in a brilliant position, the hotel & facilities were fab! We only had breakfast but the choice was brilliant, everything was being constantly filled up. All food to a high standard. Would definitely recommend.
It was in a brilliant position, the hotel & facilities were fab! We only had breakfast but the choice was brilliant, everything was being constantly filled up. All food to a high standard. Would definitely recommend.
8
Robert
Oct 29, 2023
·
Stayed 1 night
Refurbished rooms are a big improvement with large showers replacing baths, although pressure and temperature could be better. Great location for the city and University, pleasant bar, and they have their own parking nearby. BUT Breakfast in Graze restaurant- yuk. Food not great but the big failing is cleanliness - tables not properly cleaned with crumbs from the last customer left on the (sticky) table top, cutlery not used by one diner is left on the table for the next, and dirty plates stacked among the clean. It would be poor for a £100 a night hotel but this place is well north of £200 a night- it’s not good enough.
Refurbished rooms are a big improvement with large showers replacing baths, although pressure and temperature could be better. Great location for the city and University, pleasant bar, and they have their own parking nearby. BUT Breakfast in Graze restaurant- yuk. Food not great but the big failing is cleanliness - tables not properly cleaned with crumbs from the last customer left on the (sticky) table top, cutlery not used by one diner is left on the table for the next, and dirty plates stacked among the clean. It would be poor for a £100 a night hotel but this place is well north of £200 a night- it’s not good enough.
10
Anthony
Jan 7, 2025
·
Stayed 1 night
The room was good but the buffet breakfast was nothing special.nice breakfast area, but hot food was not hot.
The room was good but the buffet breakfast was nothing special.nice breakfast area, but hot food was not hot.
8
Emma
Apr 8, 2023
·
Stayed 1 night
Loved: Service: fabulous Room: appeared to be refurbished, lovely room, smart, comfy large bed. Breakfast: best we’ve had, loads of choice, excellent quality. Bar: nice decor and ambience. Didn’t love: Room: no plug point near a mirror so difficult to dry hair etc. No phone so couldn’t call for an ironing board when needed or room service. Details on sheet when checking in gave a dial code but couldn’t use. No mini fridge. Health Club: real let down. Tiny for the size of the hotel, very run down, changing rooms tiny, only a few showers. Not the cleanest in the changing rooms. Needs a refurb. Overall, if you don’t want to use the health club I’d say a solid 8/10, but if you want those facilities, 6.5/10. We had a really good sleep, really special is comfy bed and breakfast was really lovely.
Loved: Service: fabulous Room: appeared to be refurbished, lovely room, smart, comfy large bed. Breakfast: best we’ve had, loads of choice, excellent quality. Bar: nice decor and ambience. Didn’t love: Room: no plug point near a mirror so difficult to dry hair etc. No phone so couldn’t call for an ironing board when needed or room service. Details on sheet when checking in gave a dial code but couldn’t use. No mini fridge. Health Club: real let down. Tiny for the size of the hotel, very run down, changing rooms tiny, only a few showers. Not the cleanest in the changing rooms. Needs a refurb. Overall, if you don’t want to use the health club I’d say a solid 8/10, but if you want those facilities, 6.5/10. We had a really good sleep, really special is comfy bed and breakfast was really lovely.
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AI-generated summary based on recent guest reviews
2
sarah
last month
·
Stayed 1 night
We had a very poor stay indeed. We stayed in room 333 The room smelt of cigarette smoke. The television did not work. We reported this on 3 separate occasions to 3 different members of staff who were behind the reception desk and each time we were told that someone would go up to look at it - I think they named Stuart ? We were woken by the fire alarm just before midnight - we went outside only to see that there was a police riot van and multiple police officers in reception talking to a gentleman who was sitting on the sofa. There were also people still sat in the bar area. These people did not move and did not come outside at all. Unlike us in our night wear. We remained outside for some time. Once we were allowed back in, there were no staff members available to show us where the staircases were, reception was busy and no one knew what to do. We eventually went in a lift however before arriving at our floor the alarm went off again. This time we had to try to navigate our way through an unfamiliar corridor with poorly placed fire exit signs. We eventually arrived in reception via a lounge / function room ? We were unable to open the fire exit doors there as there were a number of homeless rough sleepers in the doorway. All of this will be visible on your CCTV systems. All in all a very poor experience of staying at The Hilton Hotel Cardiff. Am still waiting for a response from Hilton hotels (was promised an email when we checked out 5 days ago.)
We had a very poor stay indeed. We stayed in room 333 The room smelt of cigarette smoke. The television did not work. We reported this on 3 separate occasions to 3 different members of staff who were behind the reception desk and each time we were told that someone would go up to look at it - I think they named Stuart ? We were woken by the fire alarm just before midnight - we went outside only to see that there was a police riot van and multiple police officers in reception talking to a gentleman who was sitting on the sofa. There were also people still sat in the bar area. These people did not move and did not come outside at all. Unlike us in our night wear. We remained outside for some time. Once we were allowed back in, there were no staff members available to show us where the staircases were, reception was busy and no one knew what to do. We eventually went in a lift however before arriving at our floor the alarm went off again. This time we had to try to navigate our way through an unfamiliar corridor with poorly placed fire exit signs. We eventually arrived in reception via a lounge / function room ? We were unable to open the fire exit doors there as there were a number of homeless rough sleepers in the doorway. All of this will be visible on your CCTV systems. All in all a very poor experience of staying at The Hilton Hotel Cardiff. Am still waiting for a response from Hilton hotels (was promised an email when we checked out 5 days ago.)
10
Eleanor
Aug 4, 2026
·
Stayed 1 night
Great stay as always - so comfy and beautiful suite- definitely worth the extra !
Great stay as always - so comfy and beautiful suite- definitely worth the extra !
8
Vishwesh
Aug 3, 2026
·
Stayed 1 night
None
None
8
Mark
Jul 27, 2026
·
Stayed 2 nights
Good location, no actual Hilton parking but there is very very close parking anyway. Pay for use pool and gym was a surprise.
Good location, no actual Hilton parking but there is very very close parking anyway. Pay for use pool and gym was a surprise.
4
H
Jul 26, 2026
·
Stayed 1 night
The hotel itself is fine with very good location, but it does not have parking and the nearest car park NCP charges £35 a day and eveytime you drive you the last payment becomes invalid. The hotel should have negotiated much better deal with NCP, than just 10%. I didn't realised the parking fee is so high when booking.
The hotel itself is fine with very good location, but it does not have parking and the nearest car park NCP charges £35 a day and eveytime you drive you the last payment becomes invalid. The hotel should have negotiated much better deal with NCP, than just 10%. I didn't realised the parking fee is so high when booking.
FAQs about Hilton Cardiff
Is parking available at the property?
Nearby parking is available at a fee of approximately GBP 35 per day, located 984 feet away and open 24 hours.
What type of breakfast is offered and what are the serving hours?
To-go breakfasts are available daily from 7 AM to 10 AM for a fee of approximately GBP 19.95 per person.
Does the property allow pets?
Pets are allowed at the property with a fee of GBP 35.00 per accommodation, per stay. Service animals are exempt from fees.
What are the standard check-in and check-out times?
Check-in is at 16:00 and check-out is at 12:00. Early or late check-in/check-out may incur additional charges and should be requested at the front desk.
What accessibility features are available for guests with disabilities?
The property features elevators, a wheelchair-accessible registration desk, and a wheelchair-accessible on-site restaurant. There is also a pool hoist available and a stair-free path to the entrance.
What is the location of the property in relation to key landmarks?
The property is centrally located in Cardiff, within a 10-minute walk of St. David's and Cardiff Castle, and is approximately 0.5 miles from Principality Stadium and Cardiff University.
Is there a swimming pool at the property?
The property features an indoor pool, which is accessible from 7:00 AM to 8:00 PM. A fee of GBP 5 per day applies for pool access.
What are the policies for guests staying with children?
Children 10 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
What are the policies regarding extra beds and cribs?
The property offers rollaway beds for a fee of GBP 25.00 per day, subject to availability. Advance request or confirmation is required.
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Instant AI responses are based on hotel information
Considering this hotel for your Cardiff trip?
What do room rates at Hilton Cardiff in Cardiff usually run in the near term?
Over the next 60–90 days, room rates at the Hilton Cardiff in Cardiff typically land around $160 a night for two guests, ranging from $112 to $522 on peak dates.
When is the best time to visit Hilton Cardiff for lighter crowds?
The Hilton Cardiff in Cardiff sees its lightest demand in May, while September is the busiest month. If you prefer fewer crowds and easier availability, plan for early summer or late spring rather than peak autumn.
What kind of stay and location can I expect at Hilton Cardiff?
The Hilton Cardiff in Cardiff sits close to Cardiff Castle, the National Museum Cardiff and Bute Park, making it well placed for sightseeing and city walks. It caters especially to couples and families and leans on themes of City, Luxury and Spa / Relaxation for guests seeking comfort and a central base.
Which month is cheapest to stay at Hilton Cardiff, and when is it most expensive?
January is the cheapest month to stay at the Hilton Cardiff in Cardiff, averaging $136 a night; June is the priciest, averaging $291. January’s lower rates come even though the quietest month for crowds is May.
How do Hilton Cardiff’s rates compare with other hotels nearby?
The Hilton Cardiff in Cardiff is cheaper than 1 of 16 comparable hotels nearby, with a typical median of $179 a night versus about $137 for its peers.
How does the nightly price at Hilton Cardiff in Cardiff compare to recent weeks?
The current price at Hilton Cardiff in Cardiff is $207 per night for 2 guests, which is typical for this hotel: within 5% of its $199 average over the last 60 days. Most nights over that period fell between $124 and $597.
Prices for upcoming dates
September 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-09-04: NO DATA
- 2026-09-05: 199.86971669311524USD
- 2026-09-06: 136.35626558685303USD
- 2026-09-07: 248.97475284729003USD
- 2026-09-08: 264.9171724090576USD
- 2026-09-09: 240.74280578918456USD
- 2026-09-10: 120.48912720184326USD
- 2026-09-11: 160.8182265045166USD
- 2026-09-12: 213.13139623413085USD
- 2026-09-13: 117.32157599334717USD
- 2026-09-14: 135.90181396331786USD
- 2026-09-15: 240.8491528564453USD
- 2026-09-16: 264.84711909179686USD
- 2026-09-17: 166.30101060791014USD
- 2026-09-18: 150.89429601135254USD
- 2026-09-19: 229.0521423309326USD
- 2026-09-20: 111.51745574645996USD
- 2026-09-21: 169.29155889892579USD
- 2026-09-22: 224.08232643432618USD
- 2026-09-23: 240.00307253112794USD
- 2026-09-24: 126.45579843597412USD
- 2026-09-25: 183.23305511169434USD
- 2026-09-26: 229.0521423309326USD
- 2026-09-27: 111.51745574645996USD
- 2026-09-28: 130.45043246002197USD
- 2026-09-29: 192.88322298278808USD
- 2026-09-30: 356.8209752746582USD
- 2026-10-01: 186.22360340270995USD
- 2026-10-02: 489.0284027038574USD
- 2026-10-03: 905.3515633789062USD
- 2026-10-04: 466.10801350097654USD
- 2026-10-05: 120.9093319152832USD
- 2026-10-06: 225.67565395812989USD
- 2026-10-07: 209.8647106323242USD
- 2026-10-08: 120.48912720184326USD
- 2026-10-09: 171.2852695739746USD
- 2026-10-10: 229.0521423309326USD
- 2026-10-11: 111.91385154724121USD
- 2026-10-12: 120.48912720184326USD
- 2026-10-13: 168.30193395690918USD
- 2026-10-14: 202.868221963501USD
- 2026-10-15: 131.90382170410157USD
- 2026-10-16: 189.20693901977538USD
- 2026-10-17: 230.04899766845702USD
- 2026-10-18: 111.51745574645996USD
- 2026-10-19: 144.3919198120117USD
- 2026-10-20: 259.8696120391846USD
- 2026-10-21: 765.6158765014649USD
- 2026-10-22: 163.32488766479491USD
- 2026-10-23: 148.37211076660157USD
- 2026-10-24: 229.0521423309326USD
- 2026-10-25: 111.91385154724121USD
- 2026-10-26: 130.45043246002197USD
- 2026-10-27: 234.03641901855468USD
- 2026-10-28: 241.8486487060547USD
- 2026-10-29: 154.88228445129394USD
- 2026-10-30: 181.87873823547363USD
- 2026-10-31: 309.7322093383789USD
- 2026-11-01: 111.51745574645996USD
- 2026-11-02: 216.87119425964354USD
- 2026-11-03: 394.7719390136719USD
- 2026-11-04: 272.8847669921875USD
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- Cashless transactions are available
- Safety features at this property include a smoke detector
- This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- Pool access available from 7:00 AM to 8:00 PM.
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- Children 10 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Cashless payment methods are available for all transactions.
- Contactless check-in and contactless check-out are available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
- Fee for to-go breakfast: approximately GBP 19.95 per person
- Fee for in-room wireless internet: GBP 15 per day (rates may vary)
- Fee for in-room wired internet: GBP 15.00 per day (rates may vary)
- Fee for wired internet in public areas: GBP 15 per day (rates may vary)
- Pet fee: GBP 35.00 per accommodation, per stay
- Service animals are exempt from fees
- A late check-out fee will be charged
- Rollaway bed fee: GBP 25.0 per day
- Pool fee: GBP 5 per person per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Sauna
Elevator / Lift
Business Center
Multilingual Staff
Safe-Deposit Box
Meeting Rooms
General
Sauna
Steam Room
Assistive Listening Devices Available
Braille or Raised Signage
Breakfast Available (surcharge)
Children's Games
Children's Toys
Food and Water Bowls
Handrails in Stairways
Pool Hoist (on site)
Smoke-Free Property
Stair-Free Path to Entrance
Wheelchair Accessible (Limited)
Fitness Center (wheelchair accessible)
Wheelchair-Accessible Lounge
Wheelchair-Accessible Meeting Spaces/Business Center
Wheelchair-Accessible on-Site Restaurant
Elevator Access (Wheelchair Accessible)
Wheelchair-Accessible Pool
Wheelchair-Accessible Registration Desk
Wheelchair-Accessible Spa
Activities
Golf Course (nearby)
Fitness Center (24-hour)
Parking (Bicycle)
Health Club
Spa Services (on site)
Spa Treatment Room (s)
Television in Common Areas
Services
Business Center
Elevator / Lift
Multilingual Staff
Safe-Deposit Box
Meeting Rooms
Laundry service
Ballroom
Luggage Storage
Express Check-In/Check-Out
24-Hour Front Desk
Banquet Hall
Computer Station
Concierge Services
Conference Space
Coworking Spaces
Grocery/Convenience Store
Laundry Facilities
Lifeguard (on site)
Tours/Ticket Assistance
Wedding Services
Well-Lit Path to Entrance
Internet
Free Wi-Fi
Internet (Wired) (surcharge)