Holiday Inn Cardiff City Centre by IHG
$148
/ night
Avg. for September
Select dates to see prices and availability
$148
/ night
Avg. for September
Monthly average prices
Nightly prices at Holiday Inn Cardiff City Centre by IHG average $75 in January, the cheapest month, and $166 in June, the most expensive, based on the last 12 months.
| Month | Average price |
|---|---|
| January | $75 |
| February | $136 |
| March | $121 |
| April | $109 |
| May | $117 |
| June | $166 |
| July | $142 |
| August | $111 |
| September | $148 |
| October | $135 |
| November | $129 |
| December | $109 |
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M
A
M
J
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Sep · $148
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N
D
Most expensive: June (~$166)
Cheapest: January (~$75)
About this property
Take in the views from a garden and make use of amenities such as complimentary wireless internet access and a banquet hall.
Amenities
Take in the views from a garden and make use of amenities such as complimentary wireless internet access and a banquet hall.
Business amenities
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Cardiff? This hotel has 8633 square feet (802 square meters) of space consisting of conference space and 11 meeting rooms. Self parking (subject to charges) is available onsite.
Dining
Enjoy a satisfying meal at Junction Restaurant serving guests of Holiday Inn Cardiff City Centre by IHG. Quench your thirst with your favorite drink at the bar/lounge. Full breakfasts are served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:30 AM for a fee.
Rooms
Stay in one of 157 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have shower/tub combinations and hair dryers. Conveniences include phones, as well as desks and complimentary newspapers.
Location
With a stay at Holiday Inn Cardiff City Centre by IHG, you'll be centrally located in Cardiff, steps from Animal Wall and Bute Park. This hotel is 0.1 mi (0.2 km) from Cardiff Castle and 0.3 mi (0.4 km) from Principality Stadium.
What's nearby
Animal Wall(0.1 miles)
Bute Park(0.1 miles)
Cardiff Arms Park(0.1 miles)
Sophia Gardens(0.1 miles)
Blackfriars Priory(0.2 miles)
Welch Regiment Museum(0.2 miles)
Cardiff Castle(0.3 miles)
Cardiff Market(0.3 miles)
Queen Arcade(0.3 miles)
St. David's(0.4 miles)
Caerphilly Mountain(0.4 miles)
Cardiff Tourist Information Centre(0.4 miles)
Principality Stadium(0.4 miles)
Capitol Shopping Centre(0.5 miles)
New Theatre(0.5 miles)
Cardiff International Airport (CWL)(13.5 miles)
Bristol International Airport (BRS)(49.2 miles)
Parking
Restaurant
Non-Smoking Rooms
Business Center
Room Service
Dry Cleaning
Location
Castle Street, Castle Quarter, Cardiff, Wales, United Kingdom
Animal Wall (0.1 miles)
Bute Park (0.1 miles)
Cardiff Arms Park (0.1 miles)
Sophia Gardens (0.1 miles)
Blackfriars Priory (0.2 miles)
Welch Regiment Museum (0.2 miles)
Guest reviews
8.3
Very good
Based on 2,192 verified reviews
Who stays here?
Business
43%
Couple
27%
Family
13%
Group
10%
Solo
4%
What guests think
AI-generated summary based on recent guest reviews
At Holiday Inn Cardiff City Centre by IHG, travellers consistently praise the central location by the castle and stadium and the friendly, professional staff, while many note dated rooms with small bathrooms, variable air conditioning, and occasional noise.
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What guests think
At Holiday Inn Cardiff City Centre by IHG, travellers consistently praise the central location by the castle and stadium and the friendly, professional staff, while many note dated rooms with small bathrooms, variable air conditioning, and occasional noise.
Public areas and many rooms are described as clean, though several reviews report dust, stains, worn fixtures, and maintenance issues. On-site parking is convenient but limited and paid, breakfast draws frequent praise for variety, and ageing lifts or facilities occasionally cause inconvenience. Expect a convenient base with friendly service and older rooms.
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AI-generated summary based on recent guest reviews
Facilities
Modern, welcoming lobby and bar areas. On-site parking is convenient but limited, paid, and sometimes tight, and several reviews mention ageing lifts and occasional outages.
Related guest reviews
10
Sara
Mar 2, 2025
·
Stayed 1 night
Handy central hotel. Beware of parking though as per day not 24 hours from when you arrive
Handy central hotel. Beware of parking though as per day not 24 hours from when you arrive
6
john
Jul 2, 2025
·
Stayed 2 nights
lifts are in poor condition, one was not working
lifts are in poor condition, one was not working
10
Chris
Jun 27, 2025
·
Stayed 3 nights
Nice hotel close to the centre just opposite the castle. Parking is available but can be a bit tight. We could walk to all the areas we wanted to see. Lots of dining options in walking distance.
Nice hotel close to the centre just opposite the castle. Parking is available but can be a bit tight. We could walk to all the areas we wanted to see. Lots of dining options in walking distance.
10
Gary
Aug 31, 2025
·
Stayed 2 nights
Great location to the centre & park. Additional bonus is parking at the hotel.
Great location to the centre & park. Additional bonus is parking at the hotel.
8
Carys
Mar 3, 2025
·
Stayed 1 night
It was convenient for a 1 night stay but I was unhappy with the fact that parking is advertised but when your info comes through there is only LIMITED parking available! When I requested to book in advance that was not possible! I feel the original information about the hotel should highlight the fact there are only limited spaces
It was convenient for a 1 night stay but I was unhappy with the fact that parking is advertised but when your info comes through there is only LIMITED parking available! When I requested to book in advance that was not possible! I feel the original information about the hotel should highlight the fact there are only limited spaces
8
Julian
May 18, 2025
·
Stayed 1 night
The car park woukd not have been safe for physically disabled patrons.
The car park woukd not have been safe for physically disabled patrons.
10
Matthew
May 11, 2024
·
Stayed 2 nights
Well positioned for the city, opposite a lovely park area. Good breakfast choice. Nice bar area
Well positioned for the city, opposite a lovely park area. Good breakfast choice. Nice bar area
8
Leri
Oct 19, 2025
·
Stayed 1 night
Facilities were spotless. Service from all staff we met was great. Thank you especially to the receptionist who remained very polite and friendly when i was a bit stressy during check in! Welsh cakes at reception was a nice touch. Downstairs common areas are modern. Location very convenient for anywhere in the city centre. Room decor a bit more dated but still very clean. A standard room with double bed, was approx £130 plus parking £20 and breakfast £17pp was extra. Parking was 1st come 1st served, no booking in advance. I have paid less for much more luxurious accommodation in other places, but it was one of the better priced hotels i could find for Cardiff (with the 'has parking' filter). No complaints about our stay, the customer service and location were the main things i would return for.
Facilities were spotless. Service from all staff we met was great. Thank you especially to the receptionist who remained very polite and friendly when i was a bit stressy during check in! Welsh cakes at reception was a nice touch. Downstairs common areas are modern. Location very convenient for anywhere in the city centre. Room decor a bit more dated but still very clean. A standard room with double bed, was approx £130 plus parking £20 and breakfast £17pp was extra. Parking was 1st come 1st served, no booking in advance. I have paid less for much more luxurious accommodation in other places, but it was one of the better priced hotels i could find for Cardiff (with the 'has parking' filter). No complaints about our stay, the customer service and location were the main things i would return for.
8
Nicola
Jun 14, 2025
·
Stayed 1 night
The Holiday Inn is in an excellent location for the castle and everything Cardiff has to offer. The lobby, bar and breakfast area are modern and welcoming; and the buffet breakfast was very good. My only criticism was that our room, although large with a comfy bed, was a bit tired and shabby; it lacked the modern touches that the reception and restaurant have been furnished with and the bathroom is small and a bit drab. As we were staying on a concert weekend the room rate was higher than usual and therefore the tiredness was more disappointing. For convenience we would possibly book again but I would think twice if comparable city centre hotels were available.
The Holiday Inn is in an excellent location for the castle and everything Cardiff has to offer. The lobby, bar and breakfast area are modern and welcoming; and the buffet breakfast was very good. My only criticism was that our room, although large with a comfy bed, was a bit tired and shabby; it lacked the modern touches that the reception and restaurant have been furnished with and the bathroom is small and a bit drab. As we were staying on a concert weekend the room rate was higher than usual and therefore the tiredness was more disappointing. For convenience we would possibly book again but I would think twice if comparable city centre hotels were available.
4
Susan
Jul 20, 2024
·
Stayed 1 night
The hotel is fine if a little tired and dated. Location is really what it’s all about here, it’a incredibly convenient for the city centre, the three different stadia and events at the Castle (which is why I was there). I booked it as an alternative to one of the Premier Inns as it has a car park. Unfortunately I was emailed two days before my stay to say all the main roads around that part of the city centre would be shut, so I couldn’t use the car park which was frustrating but not the hotel’s fault. The worst part of the stay by far was getting stuck in the lift for 75 minutes, in the dark. There doesn’t appear to be any back up generator for a bit of light, even, which I assume is down to the lifts being old too. I was stuck with another woman who was attending a wedding at the hotel, I was attending a gig at the cancel and was due to meet friends which I missed out on. Although someone came to ask if we were ok outside the lift a few times, the communication of when we might be freed was poor, and when the fire brigade came to force the doors and help us out, there was no-one from the hotel to even check we were ok. Pretty poor customer service, we were just left to go on our way without even an apology from the hotel. I mentioned it on checking out but even then there wasn’t much acknowledgment of losing more than an hour of our days stuck in the dark in a bloody stuffy lift! Not impressed, won’t be staying there again. Back to the Premier Inn for me!
The hotel is fine if a little tired and dated. Location is really what it’s all about here, it’a incredibly convenient for the city centre, the three different stadia and events at the Castle (which is why I was there). I booked it as an alternative to one of the Premier Inns as it has a car park. Unfortunately I was emailed two days before my stay to say all the main roads around that part of the city centre would be shut, so I couldn’t use the car park which was frustrating but not the hotel’s fault. The worst part of the stay by far was getting stuck in the lift for 75 minutes, in the dark. There doesn’t appear to be any back up generator for a bit of light, even, which I assume is down to the lifts being old too. I was stuck with another woman who was attending a wedding at the hotel, I was attending a gig at the cancel and was due to meet friends which I missed out on. Although someone came to ask if we were ok outside the lift a few times, the communication of when we might be freed was poor, and when the fire brigade came to force the doors and help us out, there was no-one from the hotel to even check we were ok. Pretty poor customer service, we were just left to go on our way without even an apology from the hotel. I mentioned it on checking out but even then there wasn’t much acknowledgment of losing more than an hour of our days stuck in the dark in a bloody stuffy lift! Not impressed, won’t be staying there again. Back to the Premier Inn for me!
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AI-generated summary based on recent guest reviews
Cleanliness
Many guests found rooms and common areas clean, sometimes spotless. Several reviews, however, cite dust, stains, hair, and worn maintenance that affect perceived cleanliness.
Related guest reviews
10
CHRIS
Nov 13, 2025
·
Stayed 2 nights
Room clean breakfast great choice
Room clean breakfast great choice
2
RICHARD
Jul 27, 2025
·
Stayed 1 night
Awful. Small old and desperately in need of a facelift. Smelly room which was very unpleasant and dirty
Awful. Small old and desperately in need of a facelift. Smelly room which was very unpleasant and dirty
2
ANILKUMAR
Jul 28, 2025
·
Stayed 3 nights
Property is not clean . Rooms and bathrooms was very dirty . We found hair on bed sheets
Property is not clean . Rooms and bathrooms was very dirty . We found hair on bed sheets
10
Phillip
Dec 30, 2023
·
Stayed 1 night
Amazing stay every time I stay for a night or two in Cardiff this hotel is my preferd place to stay.The rooms are cleaned to a very high standard also the staff are very friendly throughout the hotel.
Amazing stay every time I stay for a night or two in Cardiff this hotel is my preferd place to stay.The rooms are cleaned to a very high standard also the staff are very friendly throughout the hotel.
6
Kong Kuen Leo
Apr 10, 2024
·
Stayed 3 nights
The hotel is in a very good location close to the city centre no problem at all getting from place to place. A lot of restaurants available. Hotel provide standard breakfast nothing special but dinner was surprisingly good especially the foods they do for children. Hotel overall was ok it is a bit aged the room, quite easy to see from the wall, the carpet, the mould in the bathroom. Because of that it makes you feel the place isn’t very clean.
The hotel is in a very good location close to the city centre no problem at all getting from place to place. A lot of restaurants available. Hotel provide standard breakfast nothing special but dinner was surprisingly good especially the foods they do for children. Hotel overall was ok it is a bit aged the room, quite easy to see from the wall, the carpet, the mould in the bathroom. Because of that it makes you feel the place isn’t very clean.
8
Wayne
Nov 30, 2024
·
Stayed 1 night
Clean and comfortable, great location in the City Centre. Staff were all polite and helpful, only negative is that the hotel is a little dated in areas.
Clean and comfortable, great location in the City Centre. Staff were all polite and helpful, only negative is that the hotel is a little dated in areas.
2
Lyndsey
Aug 31, 2025
·
Stayed 1 night
The room was terrible, i have complained and received no response from you. Ripped curtains, thick dust, broken desk and sunken matress causing no sleep.
The room was terrible, i have complained and received no response from you. Ripped curtains, thick dust, broken desk and sunken matress causing no sleep.
8
Leri
Oct 19, 2025
·
Stayed 1 night
Facilities were spotless. Service from all staff we met was great. Thank you especially to the receptionist who remained very polite and friendly when i was a bit stressy during check in! Welsh cakes at reception was a nice touch. Downstairs common areas are modern. Location very convenient for anywhere in the city centre. Room decor a bit more dated but still very clean. A standard room with double bed, was approx £130 plus parking £20 and breakfast £17pp was extra. Parking was 1st come 1st served, no booking in advance. I have paid less for much more luxurious accommodation in other places, but it was one of the better priced hotels i could find for Cardiff (with the 'has parking' filter). No complaints about our stay, the customer service and location were the main things i would return for.
Facilities were spotless. Service from all staff we met was great. Thank you especially to the receptionist who remained very polite and friendly when i was a bit stressy during check in! Welsh cakes at reception was a nice touch. Downstairs common areas are modern. Location very convenient for anywhere in the city centre. Room decor a bit more dated but still very clean. A standard room with double bed, was approx £130 plus parking £20 and breakfast £17pp was extra. Parking was 1st come 1st served, no booking in advance. I have paid less for much more luxurious accommodation in other places, but it was one of the better priced hotels i could find for Cardiff (with the 'has parking' filter). No complaints about our stay, the customer service and location were the main things i would return for.
10
Kevin
Oct 16, 2025
·
Stayed 1 night
Very clean and efficient
Very clean and efficient
8
James
Sep 19, 2024
·
Stayed 2 nights
Tired looking hotel, but rooms are claen and comfortable. Comfy bed, good shower, air-con worked well.
Tired looking hotel, but rooms are claen and comfortable. Comfy bed, good shower, air-con worked well.
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AI-generated summary based on recent guest reviews
Rooms
Rooms are generally dated, with small bathrooms, limited bedside power or lighting, and recurring air‑conditioning issues; some guests report street or corridor noise and smaller or uncomfortable beds. Positives include spacious options and views of the castle, river, or stadium.
Related guest reviews
8
Tasmin
Aug 1, 2024
·
Stayed 1 night
Lovely room with a view over the castle grounds. Fastest filled bath ever - a fabulous soak was had! Only real downsides are no sockets near the bed and no USB ports so don’t forget to bring an adapter plug or two and a very long cable. Fantastic selection at breakfast. Wonderful stay - thank you.
Lovely room with a view over the castle grounds. Fastest filled bath ever - a fabulous soak was had! Only real downsides are no sockets near the bed and no USB ports so don’t forget to bring an adapter plug or two and a very long cable. Fantastic selection at breakfast. Wonderful stay - thank you.
8
Andrew
Aug 2, 2023
·
Stayed 2 nights
We thoroughly enjoyed our stay. Our top floor room was at the back of hotel overlooking the stadium and river.
We thoroughly enjoyed our stay. Our top floor room was at the back of hotel overlooking the stadium and river.
6
Jo
Nov 24, 2023
·
Stayed 1 night
Decent enough stay, good location. Comfy bed, bathroom very cramped and could do with updating.
Decent enough stay, good location. Comfy bed, bathroom very cramped and could do with updating.
8
Lizzie
Aug 6, 2025
·
Stayed 1 night
Room a little dated and noisy from the road outside
Room a little dated and noisy from the road outside
6
Ronda
Aug 3, 2025
·
Stayed 1 night
The decor in the hall was very grey poorly painted and made me feel like i was in a episode of prisoner cell block H. Room was clean but needs a fresh lick of paint. The bed was in wheels and uncomfortable. Perfect place if you're going out on the town as I discovered most people staying here were as early hours in the morning i could hear various guests returning from their night on the town a little loud or where the walls too thin.
The decor in the hall was very grey poorly painted and made me feel like i was in a episode of prisoner cell block H. Room was clean but needs a fresh lick of paint. The bed was in wheels and uncomfortable. Perfect place if you're going out on the town as I discovered most people staying here were as early hours in the morning i could hear various guests returning from their night on the town a little loud or where the walls too thin.
10
Faruque
May 21, 2025
·
Stayed 2 nights
We liked the large rooms and bathroom. The air conditioning was quiet. We had delicious dinner at the restaurant downstairs. The castle is 5 minutes walking distance and there are many restaurants and stores nearby. We walked from the train station to the hotel. The staff were very friendly.
We liked the large rooms and bathroom. The air conditioning was quiet. We had delicious dinner at the restaurant downstairs. The castle is 5 minutes walking distance and there are many restaurants and stores nearby. We walked from the train station to the hotel. The staff were very friendly.
8
Jane
Sep 30, 2025
·
Stayed 1 night
The room was clean and tidy but a little tired. There was no overhead lighting just a lamp above the bed and a very small table lamp which was insufficient to use to get ready by. The room was extremely hot and no air conditioning. The staff were lovely and the breakfast was very good.
The room was clean and tidy but a little tired. There was no overhead lighting just a lamp above the bed and a very small table lamp which was insufficient to use to get ready by. The room was extremely hot and no air conditioning. The staff were lovely and the breakfast was very good.
6
Philippa
Mar 7, 2025
·
Stayed 1 night
Very tired bedrooms, small double bed, no usb sockets, just a bit dated Dirty windows and metalwork by window at breakfast, probable blinds be better Pastries big dry Hash browns oven cooked not fried so very dry Nice restaurant staff
Very tired bedrooms, small double bed, no usb sockets, just a bit dated Dirty windows and metalwork by window at breakfast, probable blinds be better Pastries big dry Hash browns oven cooked not fried so very dry Nice restaurant staff
8
Nicola
Jun 14, 2025
·
Stayed 1 night
The Holiday Inn is in an excellent location for the castle and everything Cardiff has to offer. The lobby, bar and breakfast area are modern and welcoming; and the buffet breakfast was very good. My only criticism was that our room, although large with a comfy bed, was a bit tired and shabby; it lacked the modern touches that the reception and restaurant have been furnished with and the bathroom is small and a bit drab. As we were staying on a concert weekend the room rate was higher than usual and therefore the tiredness was more disappointing. For convenience we would possibly book again but I would think twice if comparable city centre hotels were available.
The Holiday Inn is in an excellent location for the castle and everything Cardiff has to offer. The lobby, bar and breakfast area are modern and welcoming; and the buffet breakfast was very good. My only criticism was that our room, although large with a comfy bed, was a bit tired and shabby; it lacked the modern touches that the reception and restaurant have been furnished with and the bathroom is small and a bit drab. As we were staying on a concert weekend the room rate was higher than usual and therefore the tiredness was more disappointing. For convenience we would possibly book again but I would think twice if comparable city centre hotels were available.
4
Claudia
Aug 18, 2025
·
Stayed 1 night
The room was very hot and the aircon didn’t work. The fridge didn’t work. Bed was not that comfortable. Overall the room and bathroom is old/dated.
The room was very hot and the aircon didn’t work. The fridge didn’t work. Bed was not that comfortable. Overall the room and bathroom is old/dated.
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AI-generated summary based on recent guest reviews
Service
Staff are widely praised as friendly, helpful, and professional, with smooth check‑in often noted. A few reviews mention noisy housekeeping or poor handling of incidents, though security and attentiveness are frequently appreciated.
Related guest reviews
10
Samantha
Jul 11, 2024
·
Stayed 1 night
My daughter and I stayed for one night whilst visiting the University, The staff were very friendly and helpful, it was overall a very pleasant experience.
My daughter and I stayed for one night whilst visiting the University, The staff were very friendly and helpful, it was overall a very pleasant experience.
8
Nichola
Aug 3, 2025
·
Stayed 1 night
Surprised to see both sofa bed and pull out bed made up when only 3 of us booked in - but minor point. Easy parking. Quick check in. Security appreciated. Ideal location
Surprised to see both sofa bed and pull out bed made up when only 3 of us booked in - but minor point. Easy parking. Quick check in. Security appreciated. Ideal location
8
Richard
Nov 4, 2023
·
Stayed 1 night
We arrived late 21:30 and found that the systems were down. Fiona was a beacon of calm and professionalism, during what must have been a very stressful time! It’s people like Fiona who restore your faith in humanity. Thank you so much for making us feel valued and warmly welcomed, you are a superstar!!
We arrived late 21:30 and found that the systems were down. Fiona was a beacon of calm and professionalism, during what must have been a very stressful time! It’s people like Fiona who restore your faith in humanity. Thank you so much for making us feel valued and warmly welcomed, you are a superstar!!
10
Mark
Jul 13, 2025
·
Stayed 1 night
Check in first Class. Complimentary drinks and cake on arrival. Car parking was for customers only, which I appreciated. Accommodation was fine and views from room excellent, see photo. Breakfast variety and quality excellent. Security also very good with staff ensuring you do were residents.
Check in first Class. Complimentary drinks and cake on arrival. Car parking was for customers only, which I appreciated. Accommodation was fine and views from room excellent, see photo. Breakfast variety and quality excellent. Security also very good with staff ensuring you do were residents.
6
Julian
May 18, 2025
·
Stayed 1 night
Visited Cardiff for a 50th birthday party so wanted a bed for the night. Everything was OK until at 7am two loud (possibly drunk) men barged into our room, singing and shouting. When they saw us in bed they said “Oh, we thought this was our room, Reception gave us this number”. They left rapidly and left our door open until I shouted for them to shut it. Left us both shaken and spoilt an otherwise lovely weekend. On departure we reported this to Reception and the Receptionist refunded us our breakfast charge. Rather disappointed.
Visited Cardiff for a 50th birthday party so wanted a bed for the night. Everything was OK until at 7am two loud (possibly drunk) men barged into our room, singing and shouting. When they saw us in bed they said “Oh, we thought this was our room, Reception gave us this number”. They left rapidly and left our door open until I shouted for them to shut it. Left us both shaken and spoilt an otherwise lovely weekend. On departure we reported this to Reception and the Receptionist refunded us our breakfast charge. Rather disappointed.
10
George
Jun 23, 2025
·
Stayed 2 nights
Professional, courteous Staff. Excellent breakfast. Clean room, comfortable bed. Quiet.
Professional, courteous Staff. Excellent breakfast. Clean room, comfortable bed. Quiet.
8
Leri
Oct 19, 2025
·
Stayed 1 night
Facilities were spotless. Service from all staff we met was great. Thank you especially to the receptionist who remained very polite and friendly when i was a bit stressy during check in! Welsh cakes at reception was a nice touch. Downstairs common areas are modern. Location very convenient for anywhere in the city centre. Room decor a bit more dated but still very clean. A standard room with double bed, was approx £130 plus parking £20 and breakfast £17pp was extra. Parking was 1st come 1st served, no booking in advance. I have paid less for much more luxurious accommodation in other places, but it was one of the better priced hotels i could find for Cardiff (with the 'has parking' filter). No complaints about our stay, the customer service and location were the main things i would return for.
Facilities were spotless. Service from all staff we met was great. Thank you especially to the receptionist who remained very polite and friendly when i was a bit stressy during check in! Welsh cakes at reception was a nice touch. Downstairs common areas are modern. Location very convenient for anywhere in the city centre. Room decor a bit more dated but still very clean. A standard room with double bed, was approx £130 plus parking £20 and breakfast £17pp was extra. Parking was 1st come 1st served, no booking in advance. I have paid less for much more luxurious accommodation in other places, but it was one of the better priced hotels i could find for Cardiff (with the 'has parking' filter). No complaints about our stay, the customer service and location were the main things i would return for.
10
N
Oct 5, 2025
·
Stayed 1 night
Reception staff were excellent and so friendly and helpful
Reception staff were excellent and so friendly and helpful
4
Susan
Jul 20, 2024
·
Stayed 1 night
The hotel is fine if a little tired and dated. Location is really what it’s all about here, it’a incredibly convenient for the city centre, the three different stadia and events at the Castle (which is why I was there). I booked it as an alternative to one of the Premier Inns as it has a car park. Unfortunately I was emailed two days before my stay to say all the main roads around that part of the city centre would be shut, so I couldn’t use the car park which was frustrating but not the hotel’s fault. The worst part of the stay by far was getting stuck in the lift for 75 minutes, in the dark. There doesn’t appear to be any back up generator for a bit of light, even, which I assume is down to the lifts being old too. I was stuck with another woman who was attending a wedding at the hotel, I was attending a gig at the cancel and was due to meet friends which I missed out on. Although someone came to ask if we were ok outside the lift a few times, the communication of when we might be freed was poor, and when the fire brigade came to force the doors and help us out, there was no-one from the hotel to even check we were ok. Pretty poor customer service, we were just left to go on our way without even an apology from the hotel. I mentioned it on checking out but even then there wasn’t much acknowledgment of losing more than an hour of our days stuck in the dark in a bloody stuffy lift! Not impressed, won’t be staying there again. Back to the Premier Inn for me!
The hotel is fine if a little tired and dated. Location is really what it’s all about here, it’a incredibly convenient for the city centre, the three different stadia and events at the Castle (which is why I was there). I booked it as an alternative to one of the Premier Inns as it has a car park. Unfortunately I was emailed two days before my stay to say all the main roads around that part of the city centre would be shut, so I couldn’t use the car park which was frustrating but not the hotel’s fault. The worst part of the stay by far was getting stuck in the lift for 75 minutes, in the dark. There doesn’t appear to be any back up generator for a bit of light, even, which I assume is down to the lifts being old too. I was stuck with another woman who was attending a wedding at the hotel, I was attending a gig at the cancel and was due to meet friends which I missed out on. Although someone came to ask if we were ok outside the lift a few times, the communication of when we might be freed was poor, and when the fire brigade came to force the doors and help us out, there was no-one from the hotel to even check we were ok. Pretty poor customer service, we were just left to go on our way without even an apology from the hotel. I mentioned it on checking out but even then there wasn’t much acknowledgment of losing more than an hour of our days stuck in the dark in a bloody stuffy lift! Not impressed, won’t be staying there again. Back to the Premier Inn for me!
10
Koorosh
Feb 18, 2025
·
Stayed 1 night
Building is a bit dated but has all IHG hotels standard. Very friendly and helpful staff.
Building is a bit dated but has all IHG hotels standard. Very friendly and helpful staff.
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AI-generated summary based on recent guest reviews
Location
Excellent central location opposite Cardiff Castle and near the stadium, parks, shops, and rail links. Some rooms can experience road or event noise.
Related guest reviews
10
Andrew
Aug 24, 2025
·
Stayed 1 night
Hotel was ideally placed for the Cricket and shopping
Hotel was ideally placed for the Cricket and shopping
10
Tim
Jul 24, 2024
·
Stayed 2 nights
The hotel was in a great location - opposite lovely Bute park on the bank of the river Taff and in sight of the castle. The staff were very friendly and professional and the room was very spacious, comfortable and clean with really good aircon. Cardiffs great shopping centre and restaurants were just a short walk away. An ideal location to visit this great city.
The hotel was in a great location - opposite lovely Bute park on the bank of the river Taff and in sight of the castle. The staff were very friendly and professional and the room was very spacious, comfortable and clean with really good aircon. Cardiffs great shopping centre and restaurants were just a short walk away. An ideal location to visit this great city.
8
Gary
May 16, 2025
·
Stayed 1 night
Great position close to Principality, castle, shops etc. We were going to Utilita which was short 10 min walk
Great position close to Principality, castle, shops etc. We were going to Utilita which was short 10 min walk
10
John
Apr 5, 2024
·
Stayed 1 night
Great city centre location.
Great city centre location.
10
Chris
Jun 27, 2025
·
Stayed 3 nights
Nice hotel close to the centre just opposite the castle. Parking is available but can be a bit tight. We could walk to all the areas we wanted to see. Lots of dining options in walking distance.
Nice hotel close to the centre just opposite the castle. Parking is available but can be a bit tight. We could walk to all the areas we wanted to see. Lots of dining options in walking distance.
10
Gary
Aug 31, 2025
·
Stayed 2 nights
Great location to the centre & park. Additional bonus is parking at the hotel.
Great location to the centre & park. Additional bonus is parking at the hotel.
10
David
Sep 29, 2025
·
Stayed 2 nights
Great location. Nice hotel and view of stadium. Staff friendly
Great location. Nice hotel and view of stadium. Staff friendly
8
Claire
Jul 7, 2024
·
Stayed 2 nights
Great location opposite the Castle. Easy to find with lots of parking. Room was good, comfy beds, good black out curtains, very large tv. Didn't eat at hotel so can't comment on the food.
Great location opposite the Castle. Easy to find with lots of parking. Room was good, comfy beds, good black out curtains, very large tv. Didn't eat at hotel so can't comment on the food.
8
KAREN
Nov 23, 2025
·
Stayed 1 night
Very convenient for everything we arranged.
Very convenient for everything we arranged.
8
Nicola
Jun 14, 2025
·
Stayed 1 night
The Holiday Inn is in an excellent location for the castle and everything Cardiff has to offer. The lobby, bar and breakfast area are modern and welcoming; and the buffet breakfast was very good. My only criticism was that our room, although large with a comfy bed, was a bit tired and shabby; it lacked the modern touches that the reception and restaurant have been furnished with and the bathroom is small and a bit drab. As we were staying on a concert weekend the room rate was higher than usual and therefore the tiredness was more disappointing. For convenience we would possibly book again but I would think twice if comparable city centre hotels were available.
The Holiday Inn is in an excellent location for the castle and everything Cardiff has to offer. The lobby, bar and breakfast area are modern and welcoming; and the buffet breakfast was very good. My only criticism was that our room, although large with a comfy bed, was a bit tired and shabby; it lacked the modern touches that the reception and restaurant have been furnished with and the bathroom is small and a bit drab. As we were staying on a concert weekend the room rate was higher than usual and therefore the tiredness was more disappointing. For convenience we would possibly book again but I would think twice if comparable city centre hotels were available.
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AI-generated summary based on recent guest reviews
Dining
Breakfast is frequently praised for variety and overall quality, and many enjoyed dinner or bar meals, with gluten‑free needs well accommodated. Some guests note higher prices, occasional quality inconsistencies, and service or timing issues.
Related guest reviews
10
CHRIS
Nov 13, 2025
·
Stayed 2 nights
Room clean breakfast great choice
Room clean breakfast great choice
10
Rosemary
Mar 3, 2025
·
Stayed 1 night
The room was as described and well provisioned. The breakfast was the best I have had in a hotel in a very long time.
The room was as described and well provisioned. The breakfast was the best I have had in a hotel in a very long time.
6
Pamela
May 6, 2024
·
Stayed 3 nights
Great location, good breakfast, pleasant staff, car parking a bit expensive. Room was comfortable but in need of a deep clean particularly the bathroom. We did stay on a very busy weekend and opted to eat a late lunch after being told residents got 10% off food and drinks unfortunately this was not the case and it should also be noted there’s a 10% discretionary charge on food and drink (small print) except when queried turned out this is not discretionary it’s a service charge which smarted a bit when we asked for our food after a 40 min wait to be told it had been brought out but they couldn’t find us, we never left the table, but they have no table numbers, food had to be recooked so a further wait. I would also suggest signs to say when you have planned closures of kitchen as we saw a few people disgruntled at being told no orders between 4pm and 530pm due to kitchen cooking pre orders- if there were signs people in the bar area would have been less put out.
Great location, good breakfast, pleasant staff, car parking a bit expensive. Room was comfortable but in need of a deep clean particularly the bathroom. We did stay on a very busy weekend and opted to eat a late lunch after being told residents got 10% off food and drinks unfortunately this was not the case and it should also be noted there’s a 10% discretionary charge on food and drink (small print) except when queried turned out this is not discretionary it’s a service charge which smarted a bit when we asked for our food after a 40 min wait to be told it had been brought out but they couldn’t find us, we never left the table, but they have no table numbers, food had to be recooked so a further wait. I would also suggest signs to say when you have planned closures of kitchen as we saw a few people disgruntled at being told no orders between 4pm and 530pm due to kitchen cooking pre orders- if there were signs people in the bar area would have been less put out.
8
Jackie
Sep 14, 2023
·
Stayed 3 nights
The double bed was small , the breakfast selection was good but ingredients of poor quality , fresh fruit selection limited , no bananas / strawberries
The double bed was small , the breakfast selection was good but ingredients of poor quality , fresh fruit selection limited , no bananas / strawberries
10
Jacqueline
Oct 29, 2024
·
Stayed 2 nights
They catered exceptionally well for my GF Coeliac diet. Room very clean and comfortable. Staff very attentive and well mannered. Room a bit noisy at night due to it facing busy main road.x
They catered exceptionally well for my GF Coeliac diet. Room very clean and comfortable. Staff very attentive and well mannered. Room a bit noisy at night due to it facing busy main road.x
10
Sidney
Aug 21, 2023
·
Stayed 3 nights
The room was clean and kept to a high standard. The staff were down to earth , helpful and very friendly. The food was expensive therefore my advice is to make allowance for this if you will be eating in the hotel.
The room was clean and kept to a high standard. The staff were down to earth , helpful and very friendly. The food was expensive therefore my advice is to make allowance for this if you will be eating in the hotel.
8
Ida
Jun 4, 2025
·
Stayed 1 night
Good location, friendly staff, great dinner. Breakfast was ok, pain au chocolate not really freshly.
Good location, friendly staff, great dinner. Breakfast was ok, pain au chocolate not really freshly.
10
Joseph
May 7, 2024
·
Stayed 3 nights
Great location staff all very helpful and the breakfast is excellent.
Great location staff all very helpful and the breakfast is excellent.
10
Faruque
May 21, 2025
·
Stayed 2 nights
We liked the large rooms and bathroom. The air conditioning was quiet. We had delicious dinner at the restaurant downstairs. The castle is 5 minutes walking distance and there are many restaurants and stores nearby. We walked from the train station to the hotel. The staff were very friendly.
We liked the large rooms and bathroom. The air conditioning was quiet. We had delicious dinner at the restaurant downstairs. The castle is 5 minutes walking distance and there are many restaurants and stores nearby. We walked from the train station to the hotel. The staff were very friendly.
8
Nicola
Jun 14, 2025
·
Stayed 1 night
The Holiday Inn is in an excellent location for the castle and everything Cardiff has to offer. The lobby, bar and breakfast area are modern and welcoming; and the buffet breakfast was very good. My only criticism was that our room, although large with a comfy bed, was a bit tired and shabby; it lacked the modern touches that the reception and restaurant have been furnished with and the bathroom is small and a bit drab. As we were staying on a concert weekend the room rate was higher than usual and therefore the tiredness was more disappointing. For convenience we would possibly book again but I would think twice if comparable city centre hotels were available.
The Holiday Inn is in an excellent location for the castle and everything Cardiff has to offer. The lobby, bar and breakfast area are modern and welcoming; and the buffet breakfast was very good. My only criticism was that our room, although large with a comfy bed, was a bit tired and shabby; it lacked the modern touches that the reception and restaurant have been furnished with and the bathroom is small and a bit drab. As we were staying on a concert weekend the room rate was higher than usual and therefore the tiredness was more disappointing. For convenience we would possibly book again but I would think twice if comparable city centre hotels were available.
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AI-generated summary based on recent guest reviews
8
Connie
3 weeks ago
·
Stayed 2 nights
Good goof location is good and perfect for castle walk
Good goof location is good and perfect for castle walk
10
Andrew
last month
·
Stayed 1 night
Really great check in staff. Helped us avail ourselves of free parking by joining their loyalty scheme. Went above and beyond .
Really great check in staff. Helped us avail ourselves of free parking by joining their loyalty scheme. Went above and beyond .
10
James
Jul 28, 2026
·
Stayed 1 night
The only thing
The only thing
10
stephen
Jul 27, 2026
·
Stayed 1 night
Good location (perfect for the concert in the castle) and near the pubs and restaurants. Got a good rate as well
Good location (perfect for the concert in the castle) and near the pubs and restaurants. Got a good rate as well
10
Nichola
Jul 26, 2026
·
Stayed 1 night
Great location for an overnight stay. We could hear music from the castle but didn’t bother us too much. Staff were all very friendly and helpful.
Great location for an overnight stay. We could hear music from the castle but didn’t bother us too much. Staff were all very friendly and helpful.
FAQs about Holiday Inn Cardiff City Centre by IHG
Is parking available at the property?
Self parking is available on-site for a fee of GBP 16 per day. Reservations are not required.
What type of breakfast is offered and what are the serving hours?
Full breakfasts are served for a fee of approximately GBP 14.00 per person. Serving hours are weekdays from 6:30 AM to 9:30 AM and weekends from 7:00 AM to 10:30 AM.
Does the property allow pets?
Pets are not allowed at the property, but service animals are exempt from this policy.
What are the standard check-in and check-out times?
Check-in time is at 3:00 PM, and check-out time is at 11:00 AM. Early check-in and late check-out are available for a fee, subject to availability.
What accessibility features does the property offer?
The property features step-free entrances, elevators, and wheelchair-accessible facilities in public areas and rooms. Accessible bathrooms are also available.
What is the location of the property in relation to key landmarks?
The hotel is centrally located in Cardiff, just steps from Animal Wall and Bute Park. It is 0.1 mi from Cardiff Castle and 0.3 mi from Principality Stadium.
What are the policies for guests staying with children?
Children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
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Instant AI responses are based on hotel information
Considering this hotel for your Cardiff trip?
What do room rates usually look like at Holiday Inn Cardiff City Centre by IHG in Cardiff?
Over the next 60–90 days, room rates at Holiday Inn Cardiff City Centre by IHG in Cardiff typically land around $113 a night for two guests, ranging from $66 to $230 on peak dates.
When is the best time to visit Holiday Inn Cardiff City Centre by IHG for fewer crowds?
The quietest stretch at Holiday Inn Cardiff City Centre by IHG in Cardiff is May, while September is the busiest month for demand. If you prefer fewer people around town and at nearby attractions, plan travel outside of September.
Which month has the lowest nightly rates at Holiday Inn Cardiff City Centre by IHG?
January is the cheapest month to stay at Holiday Inn Cardiff City Centre by IHG in Cardiff, averaging $89 a night; June is the priciest, averaging $197. January’s lower rates come even though May is the quietest month for crowds.
What kind of location and nearby attractions can I expect at Holiday Inn Cardiff City Centre by IHG?
Holiday Inn Cardiff City Centre by IHG sits in Wales close to landmarks such as Cardiff Castle, Bute Park and the Principality Stadium, making it convenient for sightseeing and events. The hotel caters mainly to business travellers and couples and also fits family and eco‑friendly themes.
How do this hotel’s rates compare with other hotels in Cardiff?
Holiday Inn Cardiff City Centre by IHG in Cardiff is cheaper than 2 of 14 comparable hotels nearby, with a typical median of $124 a night versus about $95 for its peer set.
How does the nightly price at Holiday Inn Cardiff City Centre by IHG in Cardiff compare to recent weeks?
The current price at Holiday Inn Cardiff City Centre by IHG in Cardiff is $112 per night for 2 guests, which is typical for this hotel: within 10% of its $120 average over the last 60 days. Most nights over that period fell between $82 and $366.
Prices for upcoming dates
September 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-09-04: 99.57825231552124USD
- 2026-09-05: 178.27135719299315USD
- 2026-09-06: 82.64474105072021USD
- 2026-09-07: 161.3450858078003USD
- 2026-09-08: 279.73012614440916USD
- 2026-09-09: 117.51591804504395USD
- 2026-09-10: 65.90348536491393USD
- 2026-09-11: 93.88948811340332USD
- 2026-09-12: 136.43607176971435USD
- 2026-09-13: 66.60320156288147USD
- 2026-09-14: 101.57934794998168USD
- 2026-09-15: 131.45860580062865USD
- 2026-09-16: 149.38182721710206USD
- 2026-09-17: 140.4093744125366USD
- 2026-09-18: 89.6233115158081USD
- 2026-09-19: 159.34397245025633USD
- 2026-09-20: 74.68368259048462USD
- 2026-09-21: 102.5690669631958USD
- 2026-09-22: 140.4093744125366USD
- 2026-09-23: 117.51591804504395USD
- 2026-09-24: 98.57408898925782USD
- 2026-09-25: 112.52399890136718USD
- 2026-09-26: 140.4093744125366USD
- 2026-09-27: 70.69593120384216USD
- 2026-09-28: 97.5843699760437USD
- 2026-09-29: 140.4093744125366USD
- 2026-09-30: 126.46668665695191USD
- 2026-10-01: 176.28470587158202USD
- 2026-10-02: 280.876543800354USD
- 2026-10-03: NO DATA
- 2026-10-04: 211.14143855285644USD
- 2026-10-05: 98.92888739776612USD
- 2026-10-06: 131.91517901611329USD
- 2026-10-07: 155.36345651245117USD
- 2026-10-08: 93.60384517669678USD
- 2026-10-09: 112.92103141784668USD
- 2026-10-10: 171.29278672790528USD
- 2026-10-11: 93.93096012878418USD
- 2026-10-12: 93.93096012878418USD
- 2026-10-13: 92.61412616348267USD
- 2026-10-14: 112.53122105789184USD
- 2026-10-15: 83.64890437698364USD
- 2026-10-16: 112.92306957244872USD
- 2026-10-17: 176.28470587158202USD
- 2026-10-18: 66.70095322990417USD
- 2026-10-19: 107.55375508880616USD
- 2026-10-20: 159.34397245025633USD
- 2026-10-21: 149.38904051208496USD
- 2026-10-22: 79.92281216430663USD
- 2026-10-23: 112.92103141784668USD
- 2026-10-24: 131.45860580062865USD
- 2026-10-25: 57.75018461799621USD
- 2026-10-26: 74.67646043395996USD
- 2026-10-27: 112.92306957244872USD
- 2026-10-28: 117.92709358215332USD
- 2026-10-29: 93.93096012878418USD
- 2026-10-30: 121.91933333969116USD
- 2026-10-31: 178.27135719299315USD
- 2026-11-01: 70.7031577911377USD
- 2026-11-02: 105.56710376739501USD
- 2026-11-03: 140.91143392181397USD
- 2026-11-04: 140.91143392181397USD
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests. Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and debit cards; cash is not accepted
- This property reserves the right to pre-authorize the guest's credit card prior to arrival.
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards
- This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- Children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Contactless check-in and contactless check-out are available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
- Fee for full breakfast: approximately GBP 14.00 per person
- Uncovered self parking fee: GBP 16 per day
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Restaurant
Non-Smoking Rooms
Business Center
Room Service
Dry Cleaning
Services
Business Center
Dry Cleaning
Housekeeping
Banquet Facilities
Safe-Deposit Box
Luggage Storage
Designated Smoking Area
Express Check-In/Check-Out
Self Laundry
24-Hour Front Desk
Activities
Garden
General
Room Service
Restaurant
Non-Smoking Rooms
Packed Lunches
Breakfast in the Room
Family Room
Parking
Parking
Parking (Limited)
Parking Onsite
Internet
Free Wi-Fi