Name: Houston Marriott Uptown by the Galleria
Address: 1750 West Loop South, The Galleria, Houston, Texas, United States of America, Houston, Harris County, US
Price range: US$117–US$314 per night
Rating: 7.77

What guests think

Reviews of Houston Marriott West Loop by The Galleria highlight a convenient Galleria/Post Oak location and generally friendly staff, alongside mixed experiences with dated rooms, active renovations, and a key facility gap in the currently unavailable pool.

Many guests found the hotel and rooms clean, though several reported housekeeping lapses and maintenance issues. Rooms are comfortable but dated, with occasional AC or TV problems and paid Wi-Fi noted. Food and breakfast receive praise, while the closed pool and some renovation noise disappointed travelers. Expect a convenient stay with some compromises.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Multiple reviews note the pool is closed or unavailable, and ongoing renovations can cause daytime noise.

Related guest reviews

8

Aronda

25 Aug 2025

·

Stayed 2 nights

Rooms were nice bed was really comfortable. Hate there was no swimming pool.

4

Adrianna L

22 Jun 2025

·

Stayed 2 nights

The front desk experience was definitely one of my least favorite, upon checking in there was a wait, the group of ladies being checked in with the other front desk looked upset and were waiting for awhile, once it was my turn the guy checking me in Dmario told me to hold on then disappeared for 5-10 minutes, another lady came up with the other attendant and I could overhear there was already issues that was upset from as well, once Dmario finally came back he was quiet, didn’t explain anything to me about the hotel, and this checking took anywhere between 15-25 minutes. The room was nicely updated, didn’t have a pool but could utilize hotel Chiefly about a block away which was inconvenient, bed wasn’t comfortable especially the pillows. Wouldn’t stay here again

4

Tonya

29 Jul 2024

·

Stayed 1 night

The property does not have a pool even though it is listed on this site. And the room was not clean. The sink and bathroom was not clean

4

Amal

25 May 2024

·

Stayed 1 night

Pool is not open

4

Julianna

10 Nov 2025

·

Stayed 5 nights

When I booked the room on Hotels.com, there was no mention of construction going on during my stay. We were woken up every morning by construction on the floor above our room. Also, we were charged by the hotel for a breakfast on the very first day we were there and we didn’t even arrive until the evening. We were shocked because they don’t make you sign anything at this hotel when you order anything and apply it to your room. The only thing we bought was on the last day of our stay and it was a soda in the marketplace. I won’t be staying at another Marriott again, if this is how I get treated. And the hotel blamed Hotels.com for not putting it in your site that they have construction going on. Yes they did say that they would take off the charge that was put on our bill that we didn’t charge. When we stripped the beds, to help the maids on the day of our check out, the mattress pad was stained with so much urine stains. It was ridiculous. Bad experience. Nice area of Houston but don’t pick Marriott.

6

Cartrina

15 Aug 2025

·

Stayed 1 night

Food amazing, comfortable and cozy sleeping. No pool was a turn off so I won't be booking this hotel, I enjoy relaxing poolside.

2

Ahmet

16 Jul 2024

·

Stayed 2 nights

we were waiting 1 hour 15 minutes Not clean the room until 5:00pm Next room was under the construction:( View is not good only we can see big wall:( I asked the manager,they told me not here:; really too bad:(

8

Trevor

23 Sept 2024

·

Stayed 1 night

Nice property. Easy self parking. Breakfast could have been a bit better.

2

Alicia

14 Jul 2024

·

Stayed 1 night

We selected this hotel for the view (which we didn’t get) but to the pool no longer being available. Brought my 8 yr old down for a Rangers VS Astros game and swimming in a cool pool. We were able to rest our heads for the night but upon arrival there was an ink stain in the floor. TV didn’t work but they were able to send someone to fix that. Still extremely disappointed about the pool. We selected this specifically choose this hotel for the pool and view from pool.

6

Gary

7 Jun 2025

·

Stayed 2 nights

$25 parking fee per night...not good. Extra $200 fee for possibly damage...not good. Under construction so noise from 9am to 5pm.. Not good. Room was clean and nice.

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Cleanliness

Feedback is mixed: many mention clean rooms and public areas, while a number reported dirty bathrooms or stained bedding.

Related guest reviews

4

DInara

14 Oct 2024

·

Stayed 1 night

The lobby and the staff are wonderful. But as soon as you step out of the elevator you get into a different quality. Rooms are old. I don’t mind it being old as long as it’s clean. The bathroom was in a horrible condition. The toilet lid had something brown wiped on it. Don’t even want to guess what it was. Ordered room service for dinner and the meal was so so. Too dry. But again the toilet and its condition was just unacceptable.

10

ROBERT

16 Jun 2025

·

Stayed 1 night

It was a short stay, but the staff was excellent, the room, lobby, and overall the hotel was very clean. The location is very convenient for shopping and restaurants. When i am in Houston again, I will definitely stay there.

8

Richard

14 Jul 2024

·

Stayed 2 nights

A port in the storm during the power outage, rate was not outrageous and clean room as expected at a Marriott property.

10

Latonya

21 Aug 2025

·

Stayed 2 nights

Very clean and modern!!!!

2

Roger

19 May 2025

·

Stayed 3 nights

Run down and not clean. Rooms not made when we arrived after a day out.

4

Julianna

10 Nov 2025

·

Stayed 5 nights

When I booked the room on Hotels.com, there was no mention of construction going on during my stay. We were woken up every morning by construction on the floor above our room. Also, we were charged by the hotel for a breakfast on the very first day we were there and we didn’t even arrive until the evening. We were shocked because they don’t make you sign anything at this hotel when you order anything and apply it to your room. The only thing we bought was on the last day of our stay and it was a soda in the marketplace. I won’t be staying at another Marriott again, if this is how I get treated. And the hotel blamed Hotels.com for not putting it in your site that they have construction going on. Yes they did say that they would take off the charge that was put on our bill that we didn’t charge. When we stripped the beds, to help the maids on the day of our check out, the mattress pad was stained with so much urine stains. It was ridiculous. Bad experience. Nice area of Houston but don’t pick Marriott.

10

Angela

23 Sept 2024

·

Stayed 2 nights

We had a wonderful time! Hotel was comfortable, clean and smelled amazing.

10

Natalie

4 Jun 2025

·

Stayed 1 night

Great location near Post Oak area. Lots of shopping and restaurants. Hotel is clean and safe.

4

Chetara

24 Jun 2025

·

Stayed 3 nights

The hotel rooms are very outdated. The restroom sink was very low so anyone with back issues would not tolerate it. The sink is suitable for children and not adults. The shower was unclean because there was soap residue still remaining from the previous customers. Some of the plugs did not work and the ones that did, made loud sounds from the plugged items. I did not enjoy my stay.

10

Crystal

1 Oct 2023

·

Stayed 1 night

Great rooms, staff and clean.

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Rooms

Beds are comfortable, but rooms feel dated, with occasional AC or TV problems; Wi-Fi may incur a charge.

Related guest reviews

6

John

5 Sept 2024

·

Stayed 1 night

AC did not work in the room, we could not control the temperature.

8

Barbara

4 Jul 2025

·

Stayed 1 night

We were promised a pullout in the room but there wasn’t one and there seemed to be no way to call anyone to ask. The room service food was good but the packaging was so wasteful. For $500/night, I wanted a cart with real dishes and cutlery, lol! Also, the TV clicked in at 2:47AM which woke me but then I could NOT figure how to turn it off. Finally figured it out but it was not a restful sleep. That’s all okay—Beyoncé was worth it!

8

Aronda

25 Aug 2025

·

Stayed 2 nights

Rooms were nice bed was really comfortable. Hate there was no swimming pool.

4

Craig

13 Jan 2024

·

Stayed 1 night

Our room was way outdated and smelled. Don't let the modern lobby fool you, the rooms are gross. I will not stay here again. For $250, you can get a much nicer room elsewhere.

4

Chun Yong

28 Jan 2023

·

Stayed 5 nights

Hotel charged my Wi-Fi service but Expedia website displayed “Free Wi-Fi”…..

8

David Russell Michael

29 Jun 2023

·

Stayed 2 nights

Hotel was clean and staff was great. Rooms are a tad dated and could use an upgrade, but besides that great!

10

Teneya

12 Dec 2022

·

Stayed 2 nights

I didn’t like that you have to pay for wifi

4

Tom

10 Mar 2023

·

Stayed 2 nights

Over $600 for 2 nights and it is one of the most dated properties I have stayed in while in Houston. Step it up and get rid of the lay in ceilings in the bathrooms and popcorn ceilings. Time to invest those exorbitant rates as I’d be embarrassed if it was my property.

4

Chetara

24 Jun 2025

·

Stayed 3 nights

The hotel rooms are very outdated. The restroom sink was very low so anyone with back issues would not tolerate it. The sink is suitable for children and not adults. The shower was unclean because there was soap residue still remaining from the previous customers. Some of the plugs did not work and the ones that did, made loud sounds from the plugged items. I did not enjoy my stay.

8

Gennea

7 Mar 2023

·

Stayed 1 night

This hotel has certainly seen better days, outdated to late 90s. Nonetheless it was clean and quick to check in and out. The bed was comfortable to sleep in we got in late and out early for our business needs.

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Service

Staff are often praised as friendly and helpful, but some guests reported check-in issues, reservation or billing problems, and inconsistent communication.

Related guest reviews

4

Valerie

22 Mar 2025

·

Stayed 4 nights

It was disappointing as when checking in, the hotel advised there was an issue and the hotel was fully booked so i had to go to another hotel for the first night

4

Adrianna L

22 Jun 2025

·

Stayed 2 nights

The front desk experience was definitely one of my least favorite, upon checking in there was a wait, the group of ladies being checked in with the other front desk looked upset and were waiting for awhile, once it was my turn the guy checking me in Dmario told me to hold on then disappeared for 5-10 minutes, another lady came up with the other attendant and I could overhear there was already issues that was upset from as well, once Dmario finally came back he was quiet, didn’t explain anything to me about the hotel, and this checking took anywhere between 15-25 minutes. The room was nicely updated, didn’t have a pool but could utilize hotel Chiefly about a block away which was inconvenient, bed wasn’t comfortable especially the pillows. Wouldn’t stay here again

4

A

15 May 2024

·

Stayed 3 nights

The hotel overcharged me and I have not been able to get my money back despite 4 phone calls. On one call, I was put on hold for 38 minutes. On another call, the representative said that the manager will call me in 2 hours but I never got a call.

10

ROBERT

16 Jun 2025

·

Stayed 1 night

It was a short stay, but the staff was excellent, the room, lobby, and overall the hotel was very clean. The location is very convenient for shopping and restaurants. When i am in Houston again, I will definitely stay there.

10

Tory

18 Oct 2024

·

Stayed 1 night

The staff amazing, truly. All SO pleasant, helpful and prifessional….

8

David

9 Jan 2024

·

Stayed 1 night

Had one reservation on Expedia and the following night booked through Marriott. I was told different things each time I contacted Marriott. “Will not have to check out, or will have to check out” without any same messaging for days. Ridiculous lack of consistent messaging. I spoke to someone in remote Marriott reservations 2 days before check in who seemed very capable and said we would not have any issues. Each time I went to the front desk it was different.

6

Robert

17 Nov 2025

·

Stayed 3 nights

Booked through hotels. The front desk said they did not see my reservation and in order to stay I had to pay AGAIN for 3 nights. I called Marriot reservations bc MARRIOT sent me a message about my upcoming stay. They saw it but said they were not authorized to inform the hotel. Took a while until they saw it, but literally wanted to take my money again.

2

Maria

27 Jan 2024

·

Stayed 1 night

Cancelled on us at last min had to find other accommodations

10

Sedrick

9 Dec 2024

·

Stayed 1 night

Great area and great service

10

Christa

19 Sept 2024

·

Stayed 1 night

The front desk staff was hospitable and extremely helpful. We also enjoyed the lobby bar staff, who were great hosts. The room was spacious, clean, comfortable and well-appointed. Plenty of towels. Would absolutely stay here again and would recommend to others.

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Location

Convenient for shopping, dining, and major roads in the Galleria/Post Oak area; handy for events and attractions including NRG.

Related guest reviews

10

ROBERT

16 Jun 2025

·

Stayed 1 night

It was a short stay, but the staff was excellent, the room, lobby, and overall the hotel was very clean. The location is very convenient for shopping and restaurants. When i am in Houston again, I will definitely stay there.

8

Tatiana

3 Apr 2023

·

Stayed 3 nights

The hotel has a great location for entertainment,shopping and different attractions. It was packed for final four weekend; the service of the Restaurant Emir, Shahin and Mohammed where 5 star service. Rooms need to be updated with more modern furniture. Valet parking was very goodbonly thing we had 2 rooms and was charged to both, but believe easy to fix and minor. Overrall would go back.

10

Harold

24 Nov 2025

·

Stayed 1 night

The hotel had a breakfast buffet as well a menu with other options. Love the area lots of places to shop.

10

Brenda

24 Jun 2025

·

Stayed 1 night

Loved that it was close to NRG

8

Erin

11 Dec 2022

·

Stayed 1 night

Staff was very friendly and helpful. Curtains in room could use updating to close better. Beds very soft and cozy and nice large TV in room. Easy access to 610 and restaurants and shopping. Nicely decorated lobby for the holidays!

8

Brendan

26 Sept 2023

·

Stayed 1 night

Comfortable stay in a convenient area.

10

Natalie

4 Jun 2025

·

Stayed 1 night

Great location near Post Oak area. Lots of shopping and restaurants. Hotel is clean and safe.

8

Deborah

2 Dec 2024

·

Stayed 1 night

I was there for a work event nearby. It was a great location and easy.

8

Traci

21 Apr 2025

·

Stayed 2 nights

Nice property very accessible to a-lot of things . Complimentary shuttle.

8

Timothy

15 Jun 2025

·

Stayed 1 night

Conveniently located with easy on/ off access

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Dining

Breakfast and on-site food earn positive comments, with a few notes that breakfast could be better and late-night options are limited.

Related guest reviews

10

Peter

7 Jul 2024

·

Stayed 2 nights

The staff was excellent from check-in to departure. Excellent location for food and dining.

8

Barbara

4 Jul 2025

·

Stayed 1 night

We were promised a pullout in the room but there wasn’t one and there seemed to be no way to call anyone to ask. The room service food was good but the packaging was so wasteful. For $500/night, I wanted a cart with real dishes and cutlery, lol! Also, the TV clicked in at 2:47AM which woke me but then I could NOT figure how to turn it off. Finally figured it out but it was not a restful sleep. That’s all okay—Beyoncé was worth it!

8

Tatiana

3 Apr 2023

·

Stayed 3 nights

The hotel has a great location for entertainment,shopping and different attractions. It was packed for final four weekend; the service of the Restaurant Emir, Shahin and Mohammed where 5 star service. Rooms need to be updated with more modern furniture. Valet parking was very goodbonly thing we had 2 rooms and was charged to both, but believe easy to fix and minor. Overrall would go back.

10

Harold

24 Nov 2025

·

Stayed 1 night

The hotel had a breakfast buffet as well a menu with other options. Love the area lots of places to shop.

4

aimee

3 Sept 2023

·

Stayed 2 nights

Very dated property … poor service all around from front desk to room cleaning. Also services pretty sub-standard, no water, no room service after 10pm, no refills on the in room coffee / teas… plastic/paper cups Felt like a cheap motel

6

Cartrina

15 Aug 2025

·

Stayed 1 night

Food amazing, comfortable and cozy sleeping. No pool was a turn off so I won't be booking this hotel, I enjoy relaxing poolside.

8

Annissa

19 Jun 2025

·

Stayed 2 nights

It was nice. Food was delicious. Room was a little cramped but everything was still nice.

2

Meagen

16 Sept 2023

·

Stayed 1 night

Place smell, pool room has AC blasting, probably on purpose so people don’t swim. Bar services sucked

8

Trevor

23 Sept 2024

·

Stayed 1 night

Nice property. Easy self parking. Breakfast could have been a bit better.

10

Christa

19 Sept 2024

·

Stayed 1 night

The front desk staff was hospitable and extremely helpful. We also enjoyed the lobby bar staff, who were great hosts. The room was spacious, clean, comfortable and well-appointed. Plenty of towels. Would absolutely stay here again and would recommend to others.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$163
February	US$201
March	US$223
April	US$194
May	US$184
June	US$240
July	US$166
August	US$131
September	US$157
October	US$167
November	US$150
December	US$121

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $172	15	16	17 $154	18 $121	19 $117
20 $121	21	22	23 $199	24 $133	25 $136	26 $138
27 $146	28 $159	29 $268	30 $220

Su	Mo	Tu	We	Th	Fr	Sa
				1 $131	2 $129	3 $129
4 $129	5 $314	6	7 $185	8 $129	9 $159	10 $199
11 $127	12 $174	13 $254	14 $262	15 $129	16 $125	17 $130
18 $129	19 $158	20 $264	21 $220	22 $129	23 $129	24 $128
25 $130	26 $175	27 $234	28 $209	29 $129	30 $127	31 $125

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Deluxe Room, 2 Double Beds

Deluxe Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Room, 1 King Bed

Deluxe Room, 1 King Bed

Club Room, 1 King Bed (Mobility Accessible, Tub)

Room, 2 Double Beds

Club Room, 1 King Bed

Deluxe Room, 2 Double Beds (Mobility Hearing Accessible, Tub)

Room, 1 King Bed (Mobility Hearing Accessible, Tub)

Executive Room, 1 King Bed

Club Room, 2 Double Beds

Deluxe Room, 2 Double Beds (Mobility Hearing Access, Roll-In Shower)

Club Room, 1 King Bed (Mobility Hearing Accessible, Tub)

Guest reviews

Good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Houston Marriott Uptown by the Galleria

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Prices for upcoming dates