SpringHill Suites Fort Worth University

Everything was great

This facility was spotless and the staff was extremely helpful and courteous. The rooms are very spacious and the separation of the beds from the sitting area was wonderful. Beds were comfortable and pillows were perfect. Definitely will stay again!

Overall, I had a nice stay at this hotel. However, this is the second year in a row that I have booked a standard King bed room, only to be put in a handicap accessible room instead. Sadly, the beds in these rooms squeak with every movement and are very uncomfortable. And, I can sleep just about anywhere! I say this in warning to guests who do actually need the amenities of a handicap room. The television also did not work, which I brought to their attention. The staff did accommodate a room change on my second day, and acknowledged that the handicap beds are known to be squeaky. They were also flexible with giving me a late checkout. The highlight of this hotel is the hot breakfast, and variety of items offered. The location is also perfect if you are attending events at Dickies Arena!

Friendly staff, beautiful facility

We all noticed a faint urine smell in the room throughout our stay. Most likely from guests having pets in the room and poor cleaning practices. What was even more disaapointing was the lack of hospitality from the hotel staff behind the front counter area as you enter into the hotel. I have never experienced so many people that didnt smile or consistently greet guests or even attempt to provide help when needed. My sisters and I all felt thr same way about this experience. I haven't stayed at a Marriot hotel for some time and not sure if I will do it again. Also, the photo's of the business center are so misleading.