Edgewater Hotel and Conference Center
US$151
/ night
Avg. for October
Prices for Edgewater Hotel and Conference Center
Select dates to see prices and availability
US$151
/ night
Avg. for October
Monthly average prices
Nightly prices at Edgewater Hotel and Conference Center average US$97 in the cheapest month (September) and US$190 in the most expensive month (December), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$137 |
| February | US$100 |
| March | US$101 |
| April | US$135 |
| May | US$149 |
| June | US$120 |
| July | US$131 |
| August | US$106 |
| September | US$97 |
| October | US$151 |
| November | US$145 |
| December | US$190 |
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Oct · US$151
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Most expensive: December (~US$190)
Cheapest: September (~US$97)
About this property
Be sure to enjoy recreational amenities, including an outdoor pool, an indoor pool, and a fitness center. Additional features at this hotel include complimentary wireless internet access, a fireplace in the lobby, and a banquet hall.
Amenities
Be sure to enjoy recreational amenities, including an outdoor pool, an indoor pool, and a fitness center. Additional features at this hotel include complimentary wireless internet access, a fireplace in the lobby, and a banquet hall.
Business amenities
Featured amenities include a business center, a 24-hour front desk, and luggage storage. Event facilities at this hotel consist of conference space and meeting rooms. Self parking (subject to charges) is available onsite.
Dining
A complimentary continental breakfast is served daily from 7:00 AM to 10:00 AM.
Rooms
Make yourself at home in one of the 205 air-conditioned rooms featuring refrigerators and microwaves. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.
Location
Located in Gatlinburg (Downtown Gatlinburg), Edgewater Hotel - Gatlinburg is within a 5-minute walk of Ripley's Aquarium of the Smokies and Gatlinburg SkyPark. This hotel is 0.3 mi (0.5 km) from Anakeesta and 0.4 mi (0.6 km) from Ole Smoky Moonshine Distillery.
What's nearby
Mountain Mall(0.1 Miles)
Mysterious Mansion(0.1 Miles)
Traffic Light #6(0.2 Miles)
Ripley's Aquarium of the Smokies(0.2 Miles)
Traffic Light #5(0.2 Miles)
Gatlinburg SkyPark(0.2 Miles)
Guinness World Records Museum(0.2 Miles)
Ripley's Believe It Or Not Museum(0.2 Miles)
Sugarlands Distilling Company(0.2 Miles)
Traffic Light #8(0.3 Miles)
Anakeesta(0.3 Miles)
Gatlinburg Space Needle(0.3 Miles)
Ole Smoky Moonshine Distillery(0.3 Miles)
Gatlinburg Convention Center(0.3 Miles)
Gatlinburg Ziplines(0.3 Miles)
The nearest major airport is McGhee Tyson Airport (TYS)(44.2 Miles)
Parking
Swimming pool
Non-smoking rooms
Business centre
Housekeeping
Banquet facilities
Location
402 River Road, Downtown Gatlinburg, Gatlinburg, Tennessee, United States of America
Mountain Mall (0.1 Miles)
Mysterious Mansion (0.1 Miles)
Traffic Light #6 (0.2 Miles)
Ripley's Aquarium of the Smokies (0.2 Miles)
Traffic Light #5 (0.2 Miles)
Gatlinburg SkyPark (0.2 Miles)
Room options
6
King Room with River View
Room details
1 Extra-Large Double Bed
Sleeps 2
BalconyAir ConditioningWi-Fi (Free)Refrigerator
4
Standard Room, 1 King Bed, Mobility Accessible, Mountainside
Room details
1 Extra-Large Double Bed
Sleeps 2
BalconyAir ConditioningWi-Fi (Free)Refrigerator
8
Romantic Room, 1 Queen Bed, Jetted Tub
Room details
1 Large Double Bed
Sleeps 2
301 ft²
BalconyAir ConditioningWi-Fi (Free)RefrigeratorFireplace
11
Standard Room, 2 Queen Beds (Riverside)
Room details
2 Large Double Beds
Sleeps 4
BalconyAir ConditioningWi-Fi (Free)Refrigerator
9
Standard Room, 2 Queen Beds, Mountainside
Room details
2 Large Double Beds
Sleeps 4
BalconyAir ConditioningWi-Fi (Free)Refrigerator
Guest reviews of Edgewater Hotel and Conference Center
8.4
Very good
Based on 3,673 verified reviews
Who stays here?
Business
6%
Couple
33%
Family
50%
Group
8%
Solo
1%
What guests think
AI-generated summary based on recent guest reviews
At Edgewater Hotel and Conference Center, travelers praise the walkable riverfront location and generally friendly staff, while noting dated interiors, slow elevators, and a tight paid parking garage that can be stressful during busy periods.
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What guests think
At Edgewater Hotel and Conference Center, travelers praise the walkable riverfront location and generally friendly staff, while noting dated interiors, slow elevators, and a tight paid parking garage that can be stressful during busy periods.
Rooms are basic and often comfortable but older, with small bathrooms; balconies and some fireplaces or jetted tubs are a plus, though noise from the nearby haunted attraction and thin walls affect quiet for some. Cleanliness and maintenance are mixed, ranging from very clean stays to reports of pests, odors, drainage problems, or in-room equipment needing attention. Families like the indoor/outdoor pool and hot tubs, but crowds and occasional outages occur; the free breakfast is convenient yet quality and variety vary. Expect a convenient, budget-friendly base with trade-offs in age, noise, and logistics.
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AI-generated summary based on recent guest reviews
Facilities
Indoor/outdoor pool with a slide and two hot tubs are popular, though crowds and occasional maintenance issues appear. Elevators are slow, and the tight, low-clearance parking garage carries a nightly fee; the small fitness room is dated.
Related guest reviews
6
Brian
18 Oct 2025
·
Stayed 1 night
Using the elevators is a pain since there are only two for nine floors. We had to take an elevator up when checking out just so we could ride it down before it got full. The parking spaces are super tight to get in and out of. And the Haunted House next door plays extremely loud music that can be heard in the rooms.
Using the elevators is a pain since there are only two for nine floors. We had to take an elevator up when checking out just so we could ride it down before it got full. The parking spaces are super tight to get in and out of. And the Haunted House next door plays extremely loud music that can be heard in the rooms.
6
Meagan
5 Oct 2025
·
Stayed 2 nights
Great location and great staff but some flaws. Pros: walkable to everything, staff is super friendly, has an indoor/outdoor pool with slide which was awesome and two jacuzzis. Cons: two elevators that service 8 floors so you’re always waiting. There was a conference while we were there so maybe worse than normal. Parking garage is tight, seems damages with water and mud, and costs money (but this cost is showed ahead of time so that’s good.) Not the cleanest and seemed to have a stink bug infestation while we were there.
Great location and great staff but some flaws. Pros: walkable to everything, staff is super friendly, has an indoor/outdoor pool with slide which was awesome and two jacuzzis. Cons: two elevators that service 8 floors so you’re always waiting. There was a conference while we were there so maybe worse than normal. Parking garage is tight, seems damages with water and mud, and costs money (but this cost is showed ahead of time so that’s good.) Not the cleanest and seemed to have a stink bug infestation while we were there.
10
Mary Jo
6 Oct 2025
·
Stayed 4 nights
They have an indoor pool and hot tubs that kids were enjoying.
They have an indoor pool and hot tubs that kids were enjoying.
6
Somdev
13 Oct 2025
·
Stayed 2 nights
Nice clean room. Parking is very bad. Very congested, less space.
Nice clean room. Parking is very bad. Very congested, less space.
8
Daniel
5 Nov 2025
·
Stayed 3 nights
Staff was very courteous and room was clean. Location is excellent. Only diwnside i Is that it is a bit dated, but still a nice place. Pool and hot tub were broken.
Staff was very courteous and room was clean. Location is excellent. Only diwnside i Is that it is a bit dated, but still a nice place. Pool and hot tub were broken.
8
Roger
4 Jun 2025
·
Stayed 1 night
Fairly nice place with a few negatives. They now charge $15 per day to park in their own parking lot. The elevator is terrible. We were on the 8th floor and it took forever to get back and forth. Each time we wanted to enter, the elevator was too full to get in. The stairs were at the end of the hall, which made either way tough to use. So glad there was no fire, we would have been extra crispy
Fairly nice place with a few negatives. They now charge $15 per day to park in their own parking lot. The elevator is terrible. We were on the 8th floor and it took forever to get back and forth. Each time we wanted to enter, the elevator was too full to get in. The stairs were at the end of the hall, which made either way tough to use. So glad there was no fire, we would have been extra crispy
10
Carol
17 Oct 2025
·
Stayed 3 nights
Pool area was nice clean
Pool area was nice clean
6
tamara
4 Oct 2025
·
Stayed 2 nights
Staff was friendly but bed was not comfortable at all, parking was a nightmare. We have a truck and maintenance had to call people to move their car to upper levels because where they are parked is clearly marked for taller vehicles only. Room was clean but looks like when things go wrong they just patch it up but don’t pay attention to how it looks.
Staff was friendly but bed was not comfortable at all, parking was a nightmare. We have a truck and maintenance had to call people to move their car to upper levels because where they are parked is clearly marked for taller vehicles only. Room was clean but looks like when things go wrong they just patch it up but don’t pay attention to how it looks.
8
Heather
22 Nov 2025
·
Stayed 1 night
The room was clean and comfortable. The facility is a bit dated. The fitness center was four pieces of antique equipment, and only two were operational. The parking deck had so much standing water we had issues parking our bike and exiting.
The room was clean and comfortable. The facility is a bit dated. The fitness center was four pieces of antique equipment, and only two were operational. The parking deck had so much standing water we had issues parking our bike and exiting.
6
Shelbi
11 Oct 2025
·
Stayed 3 nights
Pool was fine, but very crowded . Lots of screaming and rowdy kids. Vending machines were out of service, elevator was slow.
Pool was fine, but very crowded . Lots of screaming and rowdy kids. Vending machines were out of service, elevator was slow.
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AI-generated summary based on recent guest reviews
Cleanliness
Cleanliness is inconsistent: many stays felt very clean, but others reported dirty bathrooms, musty odors, pests (roaches or ants), mold, and unclean common areas. Standards vary between rooms and visits.
Related guest reviews
10
Kimberly
18 Aug 2025
·
Stayed 2 nights
One of the cleanest hotels I’ve ever stayed in. Passed the white glove test . Beds comfortable, room very clean no odors . Very pleasant to the eyes and nose . Best location & surprisingly a fordable ! I’m definitely staying again
One of the cleanest hotels I’ve ever stayed in. Passed the white glove test . Beds comfortable, room very clean no odors . Very pleasant to the eyes and nose . Best location & surprisingly a fordable ! I’m definitely staying again
2
Janet
15 Sept 2025
·
Stayed 3 nights
Never will I stay here again. First they double charged me for parking so I had Hotel.com contact them about it. Then when I went to the front desk the lady I first spoke with was so rude to me. Then we get to our room and we checked it out. There were cracks, a hole and multiple repair spots on the bottom of the tub. There is no vent in the bathroom. The curtains were stained and the ceiling was filthy. The hotel is so run down. One night I got up in the middle of the night to go to the bathroom only to turn on the light and see a roach in the bathtub. Nasty! Cracks and pealing spots everywhere. The place stinks so bad. One time we came out of our room and the smell of urine was so strong it took your breath away. The pool area is also run down. Their hot tubs were hot but the 2nd day the jets quit working and the water to the fountain and slide kept turning off. One good thing was the breakfast was good and the lady working it was wonderful. This hotel needs a major remodel because it is so run down. The owners should be ashamed of themselves for the conditions it is in.
Never will I stay here again. First they double charged me for parking so I had Hotel.com contact them about it. Then when I went to the front desk the lady I first spoke with was so rude to me. Then we get to our room and we checked it out. There were cracks, a hole and multiple repair spots on the bottom of the tub. There is no vent in the bathroom. The curtains were stained and the ceiling was filthy. The hotel is so run down. One night I got up in the middle of the night to go to the bathroom only to turn on the light and see a roach in the bathtub. Nasty! Cracks and pealing spots everywhere. The place stinks so bad. One time we came out of our room and the smell of urine was so strong it took your breath away. The pool area is also run down. Their hot tubs were hot but the 2nd day the jets quit working and the water to the fountain and slide kept turning off. One good thing was the breakfast was good and the lady working it was wonderful. This hotel needs a major remodel because it is so run down. The owners should be ashamed of themselves for the conditions it is in.
6
Amanda
28 Jun 2025
·
Stayed 3 nights
Hotel is in a great location. The room was dirty and needs renovation. Our door also did not shut properly, I kept thinking my family was leaving the door open until our last night. I then realized the door doesnt latch closed, luckily nothing was stolen from our rooom.
Hotel is in a great location. The room was dirty and needs renovation. Our door also did not shut properly, I kept thinking my family was leaving the door open until our last night. I then realized the door doesnt latch closed, luckily nothing was stolen from our rooom.
6
Ashleigh
18 Aug 2025
·
Stayed 2 nights
We didn’t have any issues. The only feed back I would provide is the parking pass paper work with the price you sign needs to be updated to the current price , our room was not cleaned my toddler found an empty Cason’s bottle , I found a used razor in the shower. And the. Room smelled awful. Cleaning needs to better.
We didn’t have any issues. The only feed back I would provide is the parking pass paper work with the price you sign needs to be updated to the current price , our room was not cleaned my toddler found an empty Cason’s bottle , I found a used razor in the shower. And the. Room smelled awful. Cleaning needs to better.
6
Meagan
5 Oct 2025
·
Stayed 2 nights
Great location and great staff but some flaws. Pros: walkable to everything, staff is super friendly, has an indoor/outdoor pool with slide which was awesome and two jacuzzis. Cons: two elevators that service 8 floors so you’re always waiting. There was a conference while we were there so maybe worse than normal. Parking garage is tight, seems damages with water and mud, and costs money (but this cost is showed ahead of time so that’s good.) Not the cleanest and seemed to have a stink bug infestation while we were there.
Great location and great staff but some flaws. Pros: walkable to everything, staff is super friendly, has an indoor/outdoor pool with slide which was awesome and two jacuzzis. Cons: two elevators that service 8 floors so you’re always waiting. There was a conference while we were there so maybe worse than normal. Parking garage is tight, seems damages with water and mud, and costs money (but this cost is showed ahead of time so that’s good.) Not the cleanest and seemed to have a stink bug infestation while we were there.
8
Margaret
11 Oct 2025
·
Stayed 1 night
Very adequate hotel for a 1-night stay to go hiking. GREAT location (you can duck off the main road before going through the main area), beds comfortable, good shower pressure and clean enough. Walls and doors are pretty thin. Breakfast is nothing special but good enough for some fuel to start the day. Staff was very friendly and nice. Bonus - covered parking but spaces are very narrow.
Very adequate hotel for a 1-night stay to go hiking. GREAT location (you can duck off the main road before going through the main area), beds comfortable, good shower pressure and clean enough. Walls and doors are pretty thin. Breakfast is nothing special but good enough for some fuel to start the day. Staff was very friendly and nice. Bonus - covered parking but spaces are very narrow.
6
Angela
30 Jun 2025
·
Stayed 1 night
The pool was beautiful, as well as the stream and bridge. I rented a mountain view, however only saw trees and a parking lot. Breakfast went until 10, which was nice for my tired teens! The curtain in our room had white stains all over it. Mold in the bathroom sink around where it was sealed. The parking garage was flooding when we arrived, had to use my windshield wipers while parking. In the morning they were draining the water out and into the stream. The check in lady was not friendly at all, checkout man was very nice.
The pool was beautiful, as well as the stream and bridge. I rented a mountain view, however only saw trees and a parking lot. Breakfast went until 10, which was nice for my tired teens! The curtain in our room had white stains all over it. Mold in the bathroom sink around where it was sealed. The parking garage was flooding when we arrived, had to use my windshield wipers while parking. In the morning they were draining the water out and into the stream. The check in lady was not friendly at all, checkout man was very nice.
6
tamara
4 Oct 2025
·
Stayed 2 nights
Staff was friendly but bed was not comfortable at all, parking was a nightmare. We have a truck and maintenance had to call people to move their car to upper levels because where they are parked is clearly marked for taller vehicles only. Room was clean but looks like when things go wrong they just patch it up but don’t pay attention to how it looks.
Staff was friendly but bed was not comfortable at all, parking was a nightmare. We have a truck and maintenance had to call people to move their car to upper levels because where they are parked is clearly marked for taller vehicles only. Room was clean but looks like when things go wrong they just patch it up but don’t pay attention to how it looks.
6
Jennifer
27 Oct 2025
·
Stayed 2 nights
Older hotel def needs some work. Bathroom had hair all over floor, in the tub floor, and hanging in shower curtain upon checkin. We called front desk and the sent someone to clean it, but gross
Older hotel def needs some work. Bathroom had hair all over floor, in the tub floor, and hanging in shower curtain upon checkin. We called front desk and the sent someone to clean it, but gross
2
Kathleen
23 Oct 2025
·
Stayed 1 night
I’d love to give it zero stars. Was that an option? Room had big cockroaches. Need I say more? Yes I do. Old and falling apart at every turn. Dirty, everything chipped and peeling- paint, woodwork, carpets, dirty floors, gross elevator, century old sheets. Pillow cases didn’t even fit the pillows. Very noisy - cars traffic people. Bear shot on the front steps.
I’d love to give it zero stars. Was that an option? Room had big cockroaches. Need I say more? Yes I do. Old and falling apart at every turn. Dirty, everything chipped and peeling- paint, woodwork, carpets, dirty floors, gross elevator, century old sheets. Pillow cases didn’t even fit the pillows. Very noisy - cars traffic people. Bear shot on the front steps.
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AI-generated summary based on recent guest reviews
Rooms
Rooms are dated but many include balconies, and some have fireplaces or jetted tubs; bathrooms can be very small. Comfort and quiet vary, with thin walls and noise from the nearby haunted attraction; views and 'mountain view' assignments sometimes disappoint.
Related guest reviews
8
Aaron
3 Sept 2025
·
Stayed 1 night
This was a last minute, weekend getaway for myself and my husband. We were pleasantly surprised with the room! We booked a hot tub room and it was very nice! We were able to relax in the giant tub and even though we didn’t use the fireplace I imagine how romantic it could be in the winter months.The room was clean and comfortable…the only thing I could suggest is a better quality mattress. Maybe we are getting old in our 40 years but the mattress was pretty stiff. However, I would definitely return to this hotel. The pool area was great and we were happy to see a slide that wasn’t in any of the pics! Patking (even though you pay a daily fee) was great. Without hotel parking we wouldn’t have been able to find a parking spot. The location is just about as perfect as you can get. Another plus was the free breakfast in the morning. This was an actual LEGIT breakfast with all the good southern stuff like biscuits and gravy. I Would definitely recommend this hotel to anyone, couples trip or family! ( ps-apparently this hotel has some guests who never leave👻 just google it if you’re curious!)
This was a last minute, weekend getaway for myself and my husband. We were pleasantly surprised with the room! We booked a hot tub room and it was very nice! We were able to relax in the giant tub and even though we didn’t use the fireplace I imagine how romantic it could be in the winter months.The room was clean and comfortable…the only thing I could suggest is a better quality mattress. Maybe we are getting old in our 40 years but the mattress was pretty stiff. However, I would definitely return to this hotel. The pool area was great and we were happy to see a slide that wasn’t in any of the pics! Patking (even though you pay a daily fee) was great. Without hotel parking we wouldn’t have been able to find a parking spot. The location is just about as perfect as you can get. Another plus was the free breakfast in the morning. This was an actual LEGIT breakfast with all the good southern stuff like biscuits and gravy. I Would definitely recommend this hotel to anyone, couples trip or family! ( ps-apparently this hotel has some guests who never leave👻 just google it if you’re curious!)
6
Jennifer
31 May 2025
·
Stayed 2 nights
The location is great and staff was very nice and helpful. It definitely needs updated and the walls are very thin so bring earplugs if you are a light sleeper
The location is great and staff was very nice and helpful. It definitely needs updated and the walls are very thin so bring earplugs if you are a light sleeper
6
Lynnsei
28 Sept 2025
·
Stayed 2 nights
Hotel needs updates. Elevator was very slow. Room with hot tub has carpet so stinks when wet. Balcony on backside doesn't have a great view. Breakfast was ok and FREE. Parking was about $17 a night. Make sure you have small to medium-sized vehicle low ceiling in Parking garage. Overall the location was great and if needed to stay here I would but not first on my list possibilities.
Hotel needs updates. Elevator was very slow. Room with hot tub has carpet so stinks when wet. Balcony on backside doesn't have a great view. Breakfast was ok and FREE. Parking was about $17 a night. Make sure you have small to medium-sized vehicle low ceiling in Parking garage. Overall the location was great and if needed to stay here I would but not first on my list possibilities.
8
Shawn
14 Nov 2025
·
Stayed 1 night
Everyone was super friendly, it was clean, and the beds were comfy. However, the walls are super thin. I know it’s an older hotel, so I guess that makes sense. You hear everything going on in the hallway or neighboring rooms. The parking garage is also a nightmare to navigate. We have a small crossover and it was almost impossible to find a parking spot to fit. Everyone has to park over the lines because the spaces are so small. Leaving the leftover spots about half their normal size.
Everyone was super friendly, it was clean, and the beds were comfy. However, the walls are super thin. I know it’s an older hotel, so I guess that makes sense. You hear everything going on in the hallway or neighboring rooms. The parking garage is also a nightmare to navigate. We have a small crossover and it was almost impossible to find a parking spot to fit. Everyone has to park over the lines because the spaces are so small. Leaving the leftover spots about half their normal size.
8
Barry
14 Oct 2025
·
Stayed 1 night
Ok, we had the room with fireplace and jacuzzi tub. The room was small but cozy. The fireplace was nice and the jacuzzi tub was huge! So relaxing. The bathroom was tiny!! The room was dated but still looked nice and was clean. The bed was old and not the most comfortable bit not horrible either. Staff was friendly and helpful. Therr is a Haunted House right st one end of the hotel. The hotel is VERY long. Thankfully our room was not close. If it hsd been, it would have been awful. The music was BLASTING LOUD and you could hear people screaming. If not gor parking, I would stay again as long as I knew I was on the end away from the Haunted House. The parking was HORRIBLE. Its almost $17 for a parking pass. Per day. ($15 plus tax) parking is under the hotel so I don't understand why there is a charge. The lanes were so tight I had an anxiety attack and had to make my husband drive. The spaces are super tight!!! And I mean super tight. I will not stay again soley due to parking.
Ok, we had the room with fireplace and jacuzzi tub. The room was small but cozy. The fireplace was nice and the jacuzzi tub was huge! So relaxing. The bathroom was tiny!! The room was dated but still looked nice and was clean. The bed was old and not the most comfortable bit not horrible either. Staff was friendly and helpful. Therr is a Haunted House right st one end of the hotel. The hotel is VERY long. Thankfully our room was not close. If it hsd been, it would have been awful. The music was BLASTING LOUD and you could hear people screaming. If not gor parking, I would stay again as long as I knew I was on the end away from the Haunted House. The parking was HORRIBLE. Its almost $17 for a parking pass. Per day. ($15 plus tax) parking is under the hotel so I don't understand why there is a charge. The lanes were so tight I had an anxiety attack and had to make my husband drive. The spaces are super tight!!! And I mean super tight. I will not stay again soley due to parking.
8
Charlotte
29 Jun 2025
·
Stayed 2 nights
“Mountain view” was noting more than the parking lot and pool. I would definitely recommend “River View”. The hotel and rooms were nice and clean however the bathroom had a terrible musty/mildew smell.
“Mountain view” was noting more than the parking lot and pool. I would definitely recommend “River View”. The hotel and rooms were nice and clean however the bathroom had a terrible musty/mildew smell.
4
Shannon
29 Sept 2025
·
Stayed 1 night
Not happy with the fact that I paid for and reserved a mountainside room & received a room on the opposite side of the hotel. When I called down after I noticed the change, they said they were simply "unavailable." Not OK.
Not happy with the fact that I paid for and reserved a mountainside room & received a room on the opposite side of the hotel. When I called down after I noticed the change, they said they were simply "unavailable." Not OK.
8
Jessica
1 Sept 2025
·
Stayed 2 nights
Close to everything you would want to do. Nice rooms and the creek view is great.
Close to everything you would want to do. Nice rooms and the creek view is great.
8
David
7 Nov 2025
·
Stayed 1 night
Location couldn't have been better. The hotel felt old and dingy. Everything was a little ripped, a little torn, a little discolored, a little off. Looks like it was incredible in 1990, and hasn't been updated since.
Location couldn't have been better. The hotel felt old and dingy. Everything was a little ripped, a little torn, a little discolored, a little off. Looks like it was incredible in 1990, and hasn't been updated since.
6
carolyn
1 Nov 2025
·
Stayed 1 night
room was clean, staff was nice, pool was closed and drained. However noise level was insane. it is right next to mysterious mansion and even though we were up on the 7th floor right next to that outside wall and the venue being right there they play their music loud to where you can hear it inside your room and do not close till midnight and people standing in line are also loud. bring ear plugs or sleep with prince. volume otherwise you wont get to sleep till after midnight
room was clean, staff was nice, pool was closed and drained. However noise level was insane. it is right next to mysterious mansion and even though we were up on the 7th floor right next to that outside wall and the venue being right there they play their music loud to where you can hear it inside your room and do not close till midnight and people standing in line are also loud. bring ear plugs or sleep with prince. volume otherwise you wont get to sleep till after midnight
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AI-generated summary based on recent guest reviews
Service
Staff are frequently friendly and helpful, with easy check-in and attentive teams. There are occasional complaints of rude interactions or slow/ineffective maintenance responses.
Related guest reviews
10
Adriana
20 Aug 2025
·
Stayed 1 night
clean and convenient with good breakfast choices. will stay here again for sure.
clean and convenient with good breakfast choices. will stay here again for sure.
2
Janet
15 Sept 2025
·
Stayed 3 nights
Never will I stay here again. First they double charged me for parking so I had Hotel.com contact them about it. Then when I went to the front desk the lady I first spoke with was so rude to me. Then we get to our room and we checked it out. There were cracks, a hole and multiple repair spots on the bottom of the tub. There is no vent in the bathroom. The curtains were stained and the ceiling was filthy. The hotel is so run down. One night I got up in the middle of the night to go to the bathroom only to turn on the light and see a roach in the bathtub. Nasty! Cracks and pealing spots everywhere. The place stinks so bad. One time we came out of our room and the smell of urine was so strong it took your breath away. The pool area is also run down. Their hot tubs were hot but the 2nd day the jets quit working and the water to the fountain and slide kept turning off. One good thing was the breakfast was good and the lady working it was wonderful. This hotel needs a major remodel because it is so run down. The owners should be ashamed of themselves for the conditions it is in.
Never will I stay here again. First they double charged me for parking so I had Hotel.com contact them about it. Then when I went to the front desk the lady I first spoke with was so rude to me. Then we get to our room and we checked it out. There were cracks, a hole and multiple repair spots on the bottom of the tub. There is no vent in the bathroom. The curtains were stained and the ceiling was filthy. The hotel is so run down. One night I got up in the middle of the night to go to the bathroom only to turn on the light and see a roach in the bathtub. Nasty! Cracks and pealing spots everywhere. The place stinks so bad. One time we came out of our room and the smell of urine was so strong it took your breath away. The pool area is also run down. Their hot tubs were hot but the 2nd day the jets quit working and the water to the fountain and slide kept turning off. One good thing was the breakfast was good and the lady working it was wonderful. This hotel needs a major remodel because it is so run down. The owners should be ashamed of themselves for the conditions it is in.
10
Angela
18 Oct 2025
·
Stayed 1 night
Very clean, nice staff great location
Very clean, nice staff great location
10
Chelsey
22 Sept 2025
·
Stayed 3 nights
Breakfast: 1) Would like to see more variety with the breakfast. It was pretty much the same thing every day. For example, maybe you could alternate between bacon and sausage. Perhaps one day offer waffles. 2) Would like to have seen different kinds of creamers for the coffee (ex. vanilla, hazelnut), rather than just plain. 3) The breakfast setup was very clean. From the plastic silverware dispenser to the pancake maker, we noticed much less mess than we usually see at other hotels. We appreciated this very much : ) 4) Loved the milk that was offered : ) Pool: 1) There probably needs to be some sort of signage in the pool area saying how to turn on the jets for the hot tubs. Not many of us knew how to turn these on. And we understood there was some issue with the jets not always working (which, we hope this issue gets resolved), but when they WERE working, it was wonderful : )... Having an inside and outside pool was a real draw for us : ) Service: 1) The service was incredibly friendly. 5 stars for that : )
Breakfast: 1) Would like to see more variety with the breakfast. It was pretty much the same thing every day. For example, maybe you could alternate between bacon and sausage. Perhaps one day offer waffles. 2) Would like to have seen different kinds of creamers for the coffee (ex. vanilla, hazelnut), rather than just plain. 3) The breakfast setup was very clean. From the plastic silverware dispenser to the pancake maker, we noticed much less mess than we usually see at other hotels. We appreciated this very much : ) 4) Loved the milk that was offered : ) Pool: 1) There probably needs to be some sort of signage in the pool area saying how to turn on the jets for the hot tubs. Not many of us knew how to turn these on. And we understood there was some issue with the jets not always working (which, we hope this issue gets resolved), but when they WERE working, it was wonderful : )... Having an inside and outside pool was a real draw for us : ) Service: 1) The service was incredibly friendly. 5 stars for that : )
10
Cynthia
15 Nov 2025
·
Stayed 3 nights
The room was clean, everyone was very courteous and helpful.
The room was clean, everyone was very courteous and helpful.
6
Tiffany
2 Sept 2025
·
Stayed 3 nights
The hotel is very dated. One of the hot tubs didn’t work. Beds have zero comfort and no life left to them. Rooms are not very clean, hair was found on our linens and bathroom was gross. Lastly the staff that checked me in was beyond rude.
The hotel is very dated. One of the hot tubs didn’t work. Beds have zero comfort and no life left to them. Rooms are not very clean, hair was found on our linens and bathroom was gross. Lastly the staff that checked me in was beyond rude.
6
Emily
3 Jul 2025
·
Stayed 4 nights
The maintenance people and garage security guard are rude
The maintenance people and garage security guard are rude
10
Heather
22 Aug 2025
·
Stayed 1 night
Property was a good price, great location, comfy beds, full breakfast, friendly staff. Couldn't ask for more.
Property was a good price, great location, comfy beds, full breakfast, friendly staff. Couldn't ask for more.
10
Amanda
1 Sept 2025
·
Stayed 2 nights
This was just a quick weekend trip for me and my husband. Staff was very nice. The hotel is very nice. It was kept clean, just slightly dated. The location was perfect
This was just a quick weekend trip for me and my husband. Staff was very nice. The hotel is very nice. It was kept clean, just slightly dated. The location was perfect
10
Gene
3 Apr 2025
·
Stayed 3 nights
The entire staff are very friendly and accommodating. Very good hot breakfast with 24 hr coffee. Great location for walking throughout Gatlinburg.
The entire staff are very friendly and accommodating. Very good hot breakfast with 24 hr coffee. Great location for walking throughout Gatlinburg.
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AI-generated summary based on recent guest reviews
Location
Excellent central, walkable spot along the river, close to the strip, aquarium, shops, and restaurants. Some rooms near the haunted house get loud music and crowd noise in the evenings.
Related guest reviews
10
Jamie
9 Oct 2025
·
Stayed 3 nights
Great location
Great location
10
Jessica
7 Sept 2025
·
Stayed 1 night
Great location to downtown, everything was within walking distance. We really enjoyed our riverside balcony at night.
Great location to downtown, everything was within walking distance. We really enjoyed our riverside balcony at night.
8
Mary
13 Oct 2025
·
Stayed 2 nights
Staff are always welcoming and the hotel is kept clean. Very close to popular amenities downtown.
Staff are always welcoming and the hotel is kept clean. Very close to popular amenities downtown.
8
Travis
16 Oct 2025
·
Stayed 2 nights
No way to beat the location. Simply outstanding. The staff were also very friendly. The elevators need to be updated to move faster. Very slow. The beds could also be updated. Those items aren't enough to keep me from staying there next time. Again the location is A++
No way to beat the location. Simply outstanding. The staff were also very friendly. The elevators need to be updated to move faster. Very slow. The beds could also be updated. Those items aren't enough to keep me from staying there next time. Again the location is A++
8
melanie
17 Aug 2025
·
Stayed 2 nights
The trip was great. The hotel and staff nice. Parking sucks. Great location
The trip was great. The hotel and staff nice. Parking sucks. Great location
10
Tishanee
11 Aug 2025
·
Stayed 1 night
Great hotel. Close to everything.
Great hotel. Close to everything.
8
Paul
16 Aug 2025
·
Stayed 3 nights
Nice hotel and convenient to downtown. Unfortunately it’s located next to the Mystery Mansion attraction which blasts creepy music from 3-10pm so relaxing on your balcony is difficult. Breakfast was a little disappointing with few choices (no bagels, donuts, or bacon, and fruit was just oranges). Balcony views of city seem deceiving since our view on the 5th floor was partially blocked by big tree. Price was good and would probably stay again but be more picky about which room next time.
Nice hotel and convenient to downtown. Unfortunately it’s located next to the Mystery Mansion attraction which blasts creepy music from 3-10pm so relaxing on your balcony is difficult. Breakfast was a little disappointing with few choices (no bagels, donuts, or bacon, and fruit was just oranges). Balcony views of city seem deceiving since our view on the 5th floor was partially blocked by big tree. Price was good and would probably stay again but be more picky about which room next time.
10
Shereco
15 Jul 2025
·
Stayed 2 nights
Excellent property right in the center of Gatlinburg. Awesome Spot to shop.
Excellent property right in the center of Gatlinburg. Awesome Spot to shop.
8
David
7 Nov 2025
·
Stayed 1 night
Location couldn't have been better. The hotel felt old and dingy. Everything was a little ripped, a little torn, a little discolored, a little off. Looks like it was incredible in 1990, and hasn't been updated since.
Location couldn't have been better. The hotel felt old and dingy. Everything was a little ripped, a little torn, a little discolored, a little off. Looks like it was incredible in 1990, and hasn't been updated since.
8
Randy
16 Oct 2025
·
Stayed 3 nights
Our favorite place to stay in Gatlinburg! While the property is showing its age and the elevators are notoriously slow, the location simply can’t be beat—it’s the best in Gatlinburg in my opinion. We stay here every year, sometimes twice a year. Unfortunately, they’ve recently added a $15-per-night parking fee, which feels unnecessary and disappointing—a way to add extra charges without offering any additional benefit in return. Still, despite that, it remains our favorite place to stay.
Our favorite place to stay in Gatlinburg! While the property is showing its age and the elevators are notoriously slow, the location simply can’t be beat—it’s the best in Gatlinburg in my opinion. We stay here every year, sometimes twice a year. Unfortunately, they’ve recently added a $15-per-night parking fee, which feels unnecessary and disappointing—a way to add extra charges without offering any additional benefit in return. Still, despite that, it remains our favorite place to stay.
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AI-generated summary based on recent guest reviews
Dining
The free hot breakfast is convenient and praised by some. Others found it repetitive, crowded at peak times, and light on healthy options.
Related guest reviews
4
Shirley
26 Oct 2025
·
Stayed 1 night
The staff members were exceptionally friendly and eager to assist throughout my stay. The breakfast offerings, however, were limited and mostly unhealthy, with only a few items I could find to eat, such as sugary pastries and processed cereals. Unfortunately, I was disappointed to see an excessive amount of waste generated, particularly the use of styrofoam containers and plastic tableware, both of which are known for their non-biodegradable properties, contributing to environmental pollution and waste management challenges.
The staff members were exceptionally friendly and eager to assist throughout my stay. The breakfast offerings, however, were limited and mostly unhealthy, with only a few items I could find to eat, such as sugary pastries and processed cereals. Unfortunately, I was disappointed to see an excessive amount of waste generated, particularly the use of styrofoam containers and plastic tableware, both of which are known for their non-biodegradable properties, contributing to environmental pollution and waste management challenges.
6
Timothy
27 Sept 2025
·
Stayed 2 nights
The breakfast menu was good. The hotel is overall very dated. The parking area is super tight. Very hard to get in and out of parking spots. The elevator was also very slow. We liked how we could walk right out of the hotel and onto the main strip of Gatlinburg but in general it felt dated.
The breakfast menu was good. The hotel is overall very dated. The parking area is super tight. Very hard to get in and out of parking spots. The elevator was also very slow. We liked how we could walk right out of the hotel and onto the main strip of Gatlinburg but in general it felt dated.
10
Manuel
8 Nov 2025
·
Stayed 2 nights
The room was clean and the complimentary breakfast was pretty good. We’d stay again
The room was clean and the complimentary breakfast was pretty good. We’d stay again
10
Chelsey
22 Sept 2025
·
Stayed 3 nights
Breakfast: 1) Would like to see more variety with the breakfast. It was pretty much the same thing every day. For example, maybe you could alternate between bacon and sausage. Perhaps one day offer waffles. 2) Would like to have seen different kinds of creamers for the coffee (ex. vanilla, hazelnut), rather than just plain. 3) The breakfast setup was very clean. From the plastic silverware dispenser to the pancake maker, we noticed much less mess than we usually see at other hotels. We appreciated this very much : ) 4) Loved the milk that was offered : ) Pool: 1) There probably needs to be some sort of signage in the pool area saying how to turn on the jets for the hot tubs. Not many of us knew how to turn these on. And we understood there was some issue with the jets not always working (which, we hope this issue gets resolved), but when they WERE working, it was wonderful : )... Having an inside and outside pool was a real draw for us : ) Service: 1) The service was incredibly friendly. 5 stars for that : )
Breakfast: 1) Would like to see more variety with the breakfast. It was pretty much the same thing every day. For example, maybe you could alternate between bacon and sausage. Perhaps one day offer waffles. 2) Would like to have seen different kinds of creamers for the coffee (ex. vanilla, hazelnut), rather than just plain. 3) The breakfast setup was very clean. From the plastic silverware dispenser to the pancake maker, we noticed much less mess than we usually see at other hotels. We appreciated this very much : ) 4) Loved the milk that was offered : ) Pool: 1) There probably needs to be some sort of signage in the pool area saying how to turn on the jets for the hot tubs. Not many of us knew how to turn these on. And we understood there was some issue with the jets not always working (which, we hope this issue gets resolved), but when they WERE working, it was wonderful : )... Having an inside and outside pool was a real draw for us : ) Service: 1) The service was incredibly friendly. 5 stars for that : )
10
Marian
7 Oct 2025
·
Stayed 2 nights
Perfect location. Only complaint, if you can call it that, is the breakfast area is really too small for the amount of guests staying there. No where to sit and food runs out before you can even get back in line to get food. Everything else was great
Perfect location. Only complaint, if you can call it that, is the breakfast area is really too small for the amount of guests staying there. No where to sit and food runs out before you can even get back in line to get food. Everything else was great
10
Corrine
23 Oct 2025
·
Stayed 2 nights
Breakfast we amazing.
Breakfast we amazing.
2
Dadhich
18 Aug 2025
·
Stayed 2 nights
The breakfast was awful, despite all the advertising of hot and cold breakfast. It took forever to refill the stuff, quality of food was unacceptable. The room was relatively clean but they were short in clean towels and for every item we had to go downstairs. This was even worse with the terrible function of elevators. I don’t recommend it.
The breakfast was awful, despite all the advertising of hot and cold breakfast. It took forever to refill the stuff, quality of food was unacceptable. The room was relatively clean but they were short in clean towels and for every item we had to go downstairs. This was even worse with the terrible function of elevators. I don’t recommend it.
8
Roman
18 Apr 2025
·
Stayed 5 nights
The main reasons to stay here are the central location, covered garage parking, and the excellent hot tubs. The staff is also very friendly and accommodating. One main drawback is the breakfast. There was no fresh food (no fruit, etc.) and the eggs and sausage taste like they were premade off premises and just reheated. We got tired of the breakfast very quickly. But otherwise, it was a very good stay.
The main reasons to stay here are the central location, covered garage parking, and the excellent hot tubs. The staff is also very friendly and accommodating. One main drawback is the breakfast. There was no fresh food (no fruit, etc.) and the eggs and sausage taste like they were premade off premises and just reheated. We got tired of the breakfast very quickly. But otherwise, it was a very good stay.
10
Carol
16 Oct 2025
·
Stayed 4 nights
Very comfortable and roomy room. Great breakfast.
Very comfortable and roomy room. Great breakfast.
6
Jorge
19 Oct 2025
·
Stayed 3 nights
The hotel itself is fine, but the breakfast is bad. Food very salty and greasy, unhealthy bread and no fruit available.
The hotel itself is fine, but the breakfast is bad. Food very salty and greasy, unhealthy bread and no fruit available.
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AI-generated summary based on recent guest reviews
FAQs about Edgewater Hotel and Conference Center
Is parking available at the property?
Self parking is available on-site for a fee of USD 16.46 per day. Parking height restrictions apply.
What type of breakfast is offered and what are the serving hours?
A complimentary continental breakfast is served daily from 7:00 AM to 10:00 AM.
What are the standard check-in and check-out times?
Check-in is from 4:00 PM to 11:30 PM, and check-out is at 11:00 AM. Early or late check-in/check-out may be available upon request and could incur additional charges.
What accessibility features are available for guests with disabilities?
The property offers limited wheelchair accessibility, including step-free entrances and wheelchair-accessible facilities in public areas. However, specific details about accessible rooms and bathrooms should be confirmed with the property prior to arrival.
Where is the property located in relation to key attractions?
The hotel is located in Downtown Gatlinburg, within a 5-minute walk of Ripley's Aquarium of the Smokies and Gatlinburg SkyPark. It is approximately 0.3 miles from Anakeesta and Ole Smoky Moonshine Distillery, making it a convenient base for exploring local attractions.
What type of swimming pool facilities are available?
The property features both an indoor and an outdoor pool, including a heated outdoor pool. The pools are operational seasonally, and specific hours may vary.
What are the policies for guests staying with children?
Children are allowed at the property, and kids can stay for free up to a certain age. Specific age limits should be confirmed with the property.
What are the policies regarding extra beds and cribs?
The property offers cribs for infants at a fee of USD 20.00 per day and rollaway beds at the same fee. Advance requests for these items are recommended to ensure availability.
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Instant AI responses are based on hotel information
Prices for upcoming dates
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
November 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-10-30: 212.59305276031495USD
- 2026-10-31: NO DATA
- 2026-11-01: 127.45974659042358USD
- 2026-11-02: 128.53875969734193USD
- 2026-11-03: 127.8024681060791USD
- 2026-11-04: 135.16749452018738USD
- 2026-11-05: 144.0815606643677USD
- 2026-11-06: 150.54213893203735USD
- 2026-11-07: 150.71062017974853USD
- 2026-11-08: 128.89170902786256USD
- 2026-11-09: 128.43319190063477USD
- 2026-11-10: 127.82219744987488USD
- 2026-11-11: 127.92509080543518USD
- 2026-11-12: 126.64552024612426USD
- 2026-11-13: 152.07282498931886USD
- 2026-11-14: 150.468023588562USD
- 2026-11-15: 126.54261834602356USD
- 2026-11-16: 127.22345587005616USD
- 2026-11-17: 128.61819828948975USD
- 2026-11-18: 127.27517597312928USD
- 2026-11-19: 130.97688449020384USD
- 2026-11-20: 151.97473366546632USD
- 2026-11-21: 152.07282498931886USD
- 2026-11-22: 127.92509080543518USD
- 2026-11-23: 127.92509080543518USD
- 2026-11-24: 127.80353617362977USD
- 2026-11-25: 130.4197291885376USD
- 2026-11-26: 158.43445747909547USD
- 2026-11-27: 158.43445747909547USD
- 2026-11-28: 161.00214313812256USD
- 2026-11-29: 127.92509080543518USD
- 2026-11-30: 127.92509080543518USD
- 2026-12-01: 127.17174431152344USD
- 2026-12-02: 127.92509080543518USD
- 2026-12-03: 127.27517597312928USD
- 2026-12-04: NO DATA
- 2026-12-05: NO DATA
- 2026-12-06: 127.60520030174256USD
- 2026-12-07: 128.461448695755USD
- 2026-12-08: 128.76321622924806USD
- 2026-12-09: 127.80353617362977USD
- 2026-12-10: 128.76321622924806USD
- 2026-12-11: 151.74760269241332USD
- 2026-12-12: 151.93953015899658USD
- 2026-12-13: 128.01785888061522USD
- 2026-12-14: 127.43792383422851USD
- 2026-12-15: 131.64812649536134USD
- 2026-12-16: 128.63365536308288USD
- 2026-12-17: 131.40767458381652USD
- 2026-12-18: 153.2116584236145USD
- 2026-12-19: 156.1301487335205USD
- 2026-12-20: 128.63365536308288USD
- 2026-12-21: 97.15912303886414USD
- 2026-12-22: 126.4770389984131USD
- 2026-12-23: 132.39561143455506USD
- 2026-12-24: 128.63365536308288USD
- 2026-12-25: 155.1595402107239USD
- 2026-12-26: 193.74328395385743USD
- 2026-12-27: 161.32203364181518USD
- 2026-12-28: 174.0948740447998USD
- 2026-12-29: 161.32203364181518USD
- 2026-12-30: 164.59141404800414USD
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards; cash is not accepted
- Safety features at this property include a fire extinguisher and a smoke detector
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- Pool access available from 8:00 AM to 11:00 PM.
- Parking height restrictions apply.
- Contactless check-out is available.
- Self parking fee: USD 16.46 per day
- Crib (infant bed) fee: USD 20.0 per day
- Rollaway bed fee: USD 20.0 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Swimming pool
Non-smoking rooms
Business centre
Housekeeping
Banquet facilities
Activities
Swimming pool
Pool indoor
Pool outdoor
Outdoor heated pool
Pool (Indoor)
Outdoor Fireplace
Outdoor Furniture
Pool (Seasonal Outdoor)
Terrace
Fitness Center (nearby)
Parking
Parking
Parking (Limited)
Parking Onsite
Services
Business centre
Housekeeping
Banquet facilities
ATM/Cash machine
Luggage storage
24-Hour Front Desk
General
Non-smoking rooms
Hot tub/Jacuzzi
Vending machines
Family room
Wheelchair Accessible (Limited)
Internet
Free wi-fi