Staybridge Suites Chattanooga Downtown - Convention Center by IHG

Yes

Room was not clean and extremely outdated, front desk staff is rude and hardly ever available, the doors to get into the hotel do not work properly & will have you locked outside of the hotel while the front desk staff is nowhere to be found

This is a horrible place to stay !!! Do not be fooled by the photos !! Literally every room was asking for a refund when we left !!

Rented two rooms so cery disappoi ted. Hot tub and pool was not working. Had a co2 alarm go off on may level in pool area. No one new anything about how to fox or operate. Towels laying everywhere and not managed. People sneaking in pool area unattended. Not cleaned very well. Room was terrible. Room phone did not work at all. There were no wash rags in either room and the extra pillows for guest were missing. And only two towels in each room. Seriously needed a refund for this visit. Checkout clerk said they would refund a small portion however we are sorry having issues with our "printer" prohibited them from issui g a refund? Seriously...thought everything was digitial and it was only a hold on my account until processed out...should have been no issue giving refunds for both rooms...worst stay ever. Do not book here...no general manager on staff to handle issues.

We stayed here during a dance competition, and the location was very convenient—being able to walk to the convention center was a huge plus. Unfortunately, the overall experience didn’t match the convenience or price of the room. The hotel felt quite run down and not very clean. At check-in, the front desk interaction was minimal, with little communication or helpful information provided. The pool was closed upon arrival and didn’t reopen until late the following evening, which was disappointing. Our room also had maintenance issues—the shower was falling apart, and there appeared to be mold present, which was concerning. Overall, while the location is great, the condition of the hotel and service left a lot to be desired.