Best Western Plus New Cumberland
US$94
/ night
Avg. for September
Select dates to see prices and availability
US$94
/ night
Avg. for September
Monthly average prices
Nightly prices at Best Western Plus New Cumberland average US$78 in the cheapest month (January) and US$124 in the most expensive month (October), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$78 |
| February | US$83 |
| March | US$87 |
| April | US$88 |
| May | US$117 |
| June | US$124 |
| July | US$110 |
| August | US$110 |
| September | US$94 |
| October | US$124 |
| November | US$85 |
| December | US$81 |
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A
M
J
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Sept · US$94
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Most expensive: October (~US$124)
Cheapest: January (~US$78)
About this property
Don't miss out on recreational opportunities including an indoor pool and a fitness center.
Amenities
Don't miss out on recreational opportunities including an indoor pool and a fitness center.
Business amenities
Featured amenities include a business center, express check-out, and a 24-hour front desk. Free self parking is available onsite.
Dining
A complimentary buffet breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.
Rooms
Make yourself at home in one of the 63 air-conditioned rooms featuring refrigerators and microwaves. Wired and wireless internet access is complimentary, and flat-screen televisions with digital programming provide entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, and housekeeping is provided daily.
Location
Located in New Cumberland, Best Western Plus New Cumberland Inn & Suites is within a 10-minute drive of Susquehanna River and City Island. This hotel is 4.7 mi (7.5 km) from Penn State Health Holy Spirit Medical Center and 4.7 mi (7.6 km) from Riverfront Park.
What's nearby
Yellow Breeches Creek(1.6 Miles)
Green Hill Family Health Center(2.1 Miles)
Susquehanna River(2.2 Miles)
West Shore Farmers Market(3.6 Miles)
City Island(4 Miles)
Capital City Mall(4.2 Miles)
John Harris-Simon Cameron Mansion(4.3 Miles)
Whitaker Center for Science and the Arts(4.3 Miles)
UPMC Pinnnacle Harrisburg(4.4 Miles)
Monkey Joe's(4.4 Miles)
State Library of Pennsylvania(4.4 Miles)
FNB Field(4.5 Miles)
Popcorn Hat Players Children’s Theatre(4.6 Miles)
Open Stage of Harrisburg(4.7 Miles)
Strawberry Square(4.7 Miles)
Harrisburg, PA (HAR-Capital City)(2 Miles)
Harrisburg Intl. Airport (MDT)(10.8 Miles)
Parking
Swimming pool
Non-smoking rooms
Business centre
Housekeeping
Hiking
Location
702 Limekiln Road, Harrisburg, Pennsylvania, United States of America
Yellow Breeches Creek (1.6 Miles)
Green Hill Family Health Center (2.1 Miles)
Susquehanna River (2.2 Miles)
West Shore Farmers Market (3.6 Miles)
City Island (4 Miles)
Capital City Mall (4.2 Miles)
Room options
5
Standard Room, 1 King Bed, Accessible, Bathtub
Room details
1 Extra-Large Double Bed
Sleeps 2
Air ConditioningWi-Fi (Free)Refrigerator
4
Standard Room, 1 King Bed, Accessible
Room details
1 Extra-Large Double Bed
Sleeps 2
Air ConditioningWi-Fi (Free)Refrigerator
4
Suite, 1 King Bed, Refrigerator
Room details
1 Extra-Large Double Bed
Sleeps 3
Air ConditioningWi-Fi (Free)Refrigerator
4
Suite, 2 Queen Beds, Refrigerator (Third Bed is a Sofabed)
Room details
2 Large Double Beds
Sleeps 5
Air ConditioningWi-Fi (Free)Refrigerator
4
Suite, 1 King Bed, Jetted Tub
Room details
1 Extra-Large Double Bed
Sleeps 2
Air ConditioningWi-Fi (Free)Separate Bathtub and ShowerFireplace
4
Standard Room, 2 Queen Beds
Room details
2 Large Double Beds
Sleeps 4
Air ConditioningWi-Fi (Free)Refrigerator
Guest reviews
7.5
Good
Based on 1,000 verified reviews
Who stays here?
Business
15%
Couple
23%
Family
49%
Group
7%
Solo
3%
What guests think
AI-generated summary based on recent guest reviews
At Best Western Plus New Cumberland, guests appreciate comfortable beds and convenient highway access, while noting inconsistent cleanliness, maintenance problems such as out-of-service elevators or pools, and a breakfast experience that varies in quality and replenishment.
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What guests think
At Best Western Plus New Cumberland, guests appreciate comfortable beds and convenient highway access, while noting inconsistent cleanliness, maintenance problems such as out-of-service elevators or pools, and a breakfast experience that varies in quality and replenishment.
Rooms are often quiet or spacious, but others mention odors, dated fixtures, loud bathroom fans, or malfunctioning TVs and thermostats. Service feedback is mixed, with helpful staff contrasted by periods of an unattended front desk and slow response to issues. Overall, expect convenient access and comfort with uneven upkeep and amenities.
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AI-generated summary based on recent guest reviews
Facilities
Facilities are hit or miss: multiple reviews cite pool closures or issues and recurring elevator outages, with occasional broken gym or ice machines; a few guests did enjoy the warm indoor pool.
Related guest reviews
8
Jeff
31 Mar 2025
·
Stayed 1 night
Nice property. The elevator was out of service but, I didn't have much baggage to haul. Breakfast was adequate, nothing to rave about.
Nice property. The elevator was out of service but, I didn't have much baggage to haul. Breakfast was adequate, nothing to rave about.
4
kimberly
7 Oct 2023
·
Stayed 1 night
A July reviewer said pool was unavailable. Still was 3 months later. Desk guy, when we asked if we could get comped in some fashion said, "there is no such thing". Will never stop here again!
A July reviewer said pool was unavailable. Still was 3 months later. Desk guy, when we asked if we could get comped in some fashion said, "there is no such thing". Will never stop here again!
8
Cynthia
22 May 2023
·
Stayed 1 night
Overall this hotel is well maintained and clean. The bed was super comfy. They put us in a handicapped room (no idea why) so the shower situation was a little wierd. Breakfast was ok. Eggs and sausage were not really that good. Lots of other selections. Automatic pancake maker was fun. Front desk guy was just ok. We picked this hotel because it had a pool and hot tub. Upon arriving were told it was not open. Too bad, kinda ruined it for us.
Overall this hotel is well maintained and clean. The bed was super comfy. They put us in a handicapped room (no idea why) so the shower situation was a little wierd. Breakfast was ok. Eggs and sausage were not really that good. Lots of other selections. Automatic pancake maker was fun. Front desk guy was just ok. We picked this hotel because it had a pool and hot tub. Upon arriving were told it was not open. Too bad, kinda ruined it for us.
6
Chad
12 Aug 2025
·
Stayed 3 nights
Better rating if pool wouldve been open first day
Better rating if pool wouldve been open first day
8
Jade
6 Jul 2023
·
Stayed 2 nights
Well the pool was closed when I was there. I booked this hotel because it had a pool
Well the pool was closed when I was there. I booked this hotel because it had a pool
6
Michael
15 Jul 2024
·
Stayed 2 nights
They could use a massive upgrade every time I stay here the trash is full the Elevator doesn’t work the key cards one works the other one doesn’t the pool needs a big upgrade I only stay cause I’m close to where I need to be in the area and the prices are ridiculous for a 3⭐️⭐️⭐️ Hotel! This could be a nice hotel if you did upgrades
They could use a massive upgrade every time I stay here the trash is full the Elevator doesn’t work the key cards one works the other one doesn’t the pool needs a big upgrade I only stay cause I’m close to where I need to be in the area and the prices are ridiculous for a 3⭐️⭐️⭐️ Hotel! This could be a nice hotel if you did upgrades
2
Janelle
6 Jul 2023
·
Stayed 2 nights
(1st) I tried to cancel my reservation within 9 hours left to cancel, I had until 4pm to cancel so I tried several times since 7am that morning and they refused my cancellation so I had to stay because they already took my money. (2nd) when I get there they tell me that the pool is out of service the entire time me and my family were there. Smh that's the only reason we decided to stay there. (3rd) the elevator broke down every few trips, they claimed it overheats every few times it's used. Meaning we had to walk up steps to our rooms. The entire stay was an extremely terrible experience and we will NEVER go back. The only positive thing I can say about this particular hotel was the breakfast was good
(1st) I tried to cancel my reservation within 9 hours left to cancel, I had until 4pm to cancel so I tried several times since 7am that morning and they refused my cancellation so I had to stay because they already took my money. (2nd) when I get there they tell me that the pool is out of service the entire time me and my family were there. Smh that's the only reason we decided to stay there. (3rd) the elevator broke down every few trips, they claimed it overheats every few times it's used. Meaning we had to walk up steps to our rooms. The entire stay was an extremely terrible experience and we will NEVER go back. The only positive thing I can say about this particular hotel was the breakfast was good
4
Melissa
23 Jun 2025
·
Stayed 2 nights
It wasn't an awful stay it was just filled with inconveniences. Door battery dead needed front desk to get in our room. The thermostat wasn't a program to a set temp, it didn't sync with the fan correctly it didn't matter whether it was on hot low slow forced out freezing air or none at all. Gym equipment was pretty lame and treadmill was broken. Pool ended up being unusable cause a light fixture was loose in the pool and they did not have maintenance on duty. All doors on the floor close extremely loudly and the toilets flushing are loud. Nothing was awful but nothing was as it should have been either. Definitely was not worth the price paid. Will do better and more research before booking next time.
It wasn't an awful stay it was just filled with inconveniences. Door battery dead needed front desk to get in our room. The thermostat wasn't a program to a set temp, it didn't sync with the fan correctly it didn't matter whether it was on hot low slow forced out freezing air or none at all. Gym equipment was pretty lame and treadmill was broken. Pool ended up being unusable cause a light fixture was loose in the pool and they did not have maintenance on duty. All doors on the floor close extremely loudly and the toilets flushing are loud. Nothing was awful but nothing was as it should have been either. Definitely was not worth the price paid. Will do better and more research before booking next time.
10
Jamie
9 Sept 2025
·
Stayed 1 night
Awesome experience from check in to check out. The staff was beyond amazing!! Customer service is on point. The property is in great shape, well lit and is really safe for families. The pool was warm and really helped my cranky newborn drift off to sleep. Breakfast was great there was a nice variety of healthy items. I highly recommend the potatos. The place has a family vibe that makes you feel welcome.
Awesome experience from check in to check out. The staff was beyond amazing!! Customer service is on point. The property is in great shape, well lit and is really safe for families. The pool was warm and really helped my cranky newborn drift off to sleep. Breakfast was great there was a nice variety of healthy items. I highly recommend the potatos. The place has a family vibe that makes you feel welcome.
6
Eric
17 Jun 2024
·
Stayed 2 nights
Check in took 30 minutes and it’s typical for someone not to be at front desk. Our room smelled like a dog, apparently they allow pets. The ice making broken on floor so constantly had to go down to lobby. Breakfast wasn’t edible.
Check in took 30 minutes and it’s typical for someone not to be at front desk. Our room smelled like a dog, apparently they allow pets. The ice making broken on floor so constantly had to go down to lobby. Breakfast wasn’t edible.
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AI-generated summary based on recent guest reviews
Cleanliness
Cleanliness is inconsistent: many guests found rooms clean, but recurring reports mention dirty bathrooms or linens, pests, and areas that appear poorly maintained.
Related guest reviews
2
Nafeesa
8 Apr 2025
·
Stayed 2 nights
Bed bugs, tv broke,
Bed bugs, tv broke,
6
Nicole
23 Sept 2025
·
Stayed 2 nights
The hotel was obviously recently updated, but not very clean. It seems like a family runs the hotel and does not have professional cleaners for the rooms or maintenance. Free breakfast was less than appetizing, ended up getting McDonald's next door.
The hotel was obviously recently updated, but not very clean. It seems like a family runs the hotel and does not have professional cleaners for the rooms or maintenance. Free breakfast was less than appetizing, ended up getting McDonald's next door.
2
Kassi
27 Apr 2025
·
Stayed 2 nights
The room we stayed in had lots of stains on the bed skirts and blankets. Behind the toilet was dirty, broken tiles and mold on the shower curtain. The TV had no reception and WiFi was poor. Breakfast was supposed to be 7-10 but was last minute changed to 6-9 on a Saturday and when we arrived at 8:30 there was nothing left and the room was trashed. Children were running up and down the halls at 10pm at night.
The room we stayed in had lots of stains on the bed skirts and blankets. Behind the toilet was dirty, broken tiles and mold on the shower curtain. The TV had no reception and WiFi was poor. Breakfast was supposed to be 7-10 but was last minute changed to 6-9 on a Saturday and when we arrived at 8:30 there was nothing left and the room was trashed. Children were running up and down the halls at 10pm at night.
2
Dong
16 Aug 2025
·
Stayed 1 night
The tiles in the bathroom are cracked, and cockroaches are hiding beneath them. When I was using the toilet, they crawled out from the cracks. What's even more terrifying is that they climbed onto my bed and pillow. At that time, my son and I were sleeping. A little thing was crawling around under my neck. I was so scared that I almost screamed. I can't believe that I spent over a hundred dollars and got such treatment.
The tiles in the bathroom are cracked, and cockroaches are hiding beneath them. When I was using the toilet, they crawled out from the cracks. What's even more terrifying is that they climbed onto my bed and pillow. At that time, my son and I were sleeping. A little thing was crawling around under my neck. I was so scared that I almost screamed. I can't believe that I spent over a hundred dollars and got such treatment.
4
Yessenia
3 Aug 2025
·
Stayed 3 nights
Arrived - Bathroom Lobby was soiled with blood . Checked in Room #1 - Beds had dust from either a vent , vacuum or machinery. Transferred room #2 - Hair bathroom , toilet dirty , found dead bug inside sofa bed , Had to run to Walmart to purchase a air mattress instead. No extra linen or pillows , had to asked to be transferred to another room .
Arrived - Bathroom Lobby was soiled with blood . Checked in Room #1 - Beds had dust from either a vent , vacuum or machinery. Transferred room #2 - Hair bathroom , toilet dirty , found dead bug inside sofa bed , Had to run to Walmart to purchase a air mattress instead. No extra linen or pillows , had to asked to be transferred to another room .
6
Joyce
26 Aug 2024
·
Stayed 1 night
One night stay after Hershey since the closer hotels were booked or $300 a night due to a concert. Hotel is updated& the breakfast was a plus. However, it wasn't replenished quickly. The girl working it seemed to give preferential treatment to another Indian family by bringing the food directly to them. It was very annoying because then there was nothing left. My nephew & i ended up eating the cheesecake from dinner the night before for breakfast. The room was a good size However the bathroom shower curtain was dirty& stained. Room was pretty clean but i found hair on the desk which was not my hair color. Took a look at the pool & its small 3ft to 4ft. Good value for the $$$.
One night stay after Hershey since the closer hotels were booked or $300 a night due to a concert. Hotel is updated& the breakfast was a plus. However, it wasn't replenished quickly. The girl working it seemed to give preferential treatment to another Indian family by bringing the food directly to them. It was very annoying because then there was nothing left. My nephew & i ended up eating the cheesecake from dinner the night before for breakfast. The room was a good size However the bathroom shower curtain was dirty& stained. Room was pretty clean but i found hair on the desk which was not my hair color. Took a look at the pool & its small 3ft to 4ft. Good value for the $$$.
10
Edward
1 Sept 2024
·
Stayed 1 night
Very clean hotel. Important in todays travels. This was one of the cleanest under $100 night hotel I've been in a while. Decent breakfast. Has a pool.
Very clean hotel. Important in todays travels. This was one of the cleanest under $100 night hotel I've been in a while. Decent breakfast. Has a pool.
10
Ashley
26 Dec 2025
·
Stayed 1 night
spotless, friendly staff, excellent amenities and breakfast. will definitely be staying again
spotless, friendly staff, excellent amenities and breakfast. will definitely be staying again
6
Kelly
30 Mar 2024
·
Stayed 2 nights
Very conveniently located next to the highway and staff are friendly. The bathroom was not clean and the breakfast buffet was not good. Pancake machine out of order, orange juice out of stock, fruit was very ripe.
Very conveniently located next to the highway and staff are friendly. The bathroom was not clean and the breakfast buffet was not good. Pancake machine out of order, orange juice out of stock, fruit was very ripe.
8
K
11 Dec 2025
·
Stayed 3 nights
Clean room. Breakfast was convenient. Every time I entered there was no one at the front desk.
Clean room. Breakfast was convenient. Every time I entered there was no one at the front desk.
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AI-generated summary based on recent guest reviews
Rooms
Beds are widely described as comfortable, and some rooms are quiet or spacious; however, several reviews mention odors, dated fixtures, loud fans, highway noise in some rooms, and malfunctioning TVs, remotes, or thermostats.
Related guest reviews
6
Patrick
12 Jul 2024
·
Stayed 1 night
The TV was constantly pixelated and they couldn’t fix it right away. It was better in the morning but still not quite right. The pillows are uncomfortable. This is my opinion and that of my gf. Good breakfast. Too bad. These are easy fixes but I won’t be staying there again under the existing circumstances.
The TV was constantly pixelated and they couldn’t fix it right away. It was better in the morning but still not quite right. The pillows are uncomfortable. This is my opinion and that of my gf. Good breakfast. Too bad. These are easy fixes but I won’t be staying there again under the existing circumstances.
8
SSuzanne
26 Feb 2024
·
Stayed 7 nights
These rooms are soundproof!! Not even the semi trucks idling could be heard. When I stayed in a nearby hotel I could hear the snoring from the room next door. Clean and hospitable - nice room layout for sitting and although not a full kitchen set-up, all my needs were possible.
These rooms are soundproof!! Not even the semi trucks idling could be heard. When I stayed in a nearby hotel I could hear the snoring from the room next door. Clean and hospitable - nice room layout for sitting and although not a full kitchen set-up, all my needs were possible.
6
Careen
10 Aug 2024
·
Stayed 2 nights
The property is nothing like the pics. It seems to be family owned and operated—front desk, breakfast staff and cleaning crew. My room was located next to the highway. So at times it was noisy. Ice machine doesn’t work. Breakfast, so,so. It was perfect for catching up my stomach. It’s a place to sleep and have a shower if there isn’t a water break in the main line, which affected the hotel.
The property is nothing like the pics. It seems to be family owned and operated—front desk, breakfast staff and cleaning crew. My room was located next to the highway. So at times it was noisy. Ice machine doesn’t work. Breakfast, so,so. It was perfect for catching up my stomach. It’s a place to sleep and have a shower if there isn’t a water break in the main line, which affected the hotel.
6
Sana
23 Jun 2025
·
Stayed 3 nights
The hotel overall is nice and rooms are neat . Our stay overall was nice, Breakfastwas good. Some stuff needs attention, like there was no remote in the room, then tv wasn't working, room key card were not working properly. No napkins in the room besides bathroom. No one was present on the front desk most of the time.
The hotel overall is nice and rooms are neat . Our stay overall was nice, Breakfastwas good. Some stuff needs attention, like there was no remote in the room, then tv wasn't working, room key card were not working properly. No napkins in the room besides bathroom. No one was present on the front desk most of the time.
6
Catherine
17 Jul 2025
·
Stayed 2 nights
Very noisy fan in the bathroom l, had wanted to take a calming bath but way too noisy. Liked the coffee machine in the dining room
Very noisy fan in the bathroom l, had wanted to take a calming bath but way too noisy. Liked the coffee machine in the dining room
4
Madison
3 Feb 2024
·
Stayed 1 night
The room itself was nicer than expected however, our blanket had stains on it, our room felt like there was no heat in it and the thermostat didn’t work so it was a pretty cold night…
The room itself was nicer than expected however, our blanket had stains on it, our room felt like there was no heat in it and the thermostat didn’t work so it was a pretty cold night…
4
Melissa
23 Jun 2025
·
Stayed 2 nights
It wasn't an awful stay it was just filled with inconveniences. Door battery dead needed front desk to get in our room. The thermostat wasn't a program to a set temp, it didn't sync with the fan correctly it didn't matter whether it was on hot low slow forced out freezing air or none at all. Gym equipment was pretty lame and treadmill was broken. Pool ended up being unusable cause a light fixture was loose in the pool and they did not have maintenance on duty. All doors on the floor close extremely loudly and the toilets flushing are loud. Nothing was awful but nothing was as it should have been either. Definitely was not worth the price paid. Will do better and more research before booking next time.
It wasn't an awful stay it was just filled with inconveniences. Door battery dead needed front desk to get in our room. The thermostat wasn't a program to a set temp, it didn't sync with the fan correctly it didn't matter whether it was on hot low slow forced out freezing air or none at all. Gym equipment was pretty lame and treadmill was broken. Pool ended up being unusable cause a light fixture was loose in the pool and they did not have maintenance on duty. All doors on the floor close extremely loudly and the toilets flushing are loud. Nothing was awful but nothing was as it should have been either. Definitely was not worth the price paid. Will do better and more research before booking next time.
6
Robert
8 May 2024
·
Stayed 3 nights
My stay was for 6 nights. I had reserved a king suite and the room was comfortable but a bit dated. The tile flooring had chunks of grout missing. The bed was comfortable, and the refrigerator, microwave and thermostat worked well. There was noise from the highway as the hotel lies near Rt 83 and the PA turnpike. The free breakfast in the morning was a hard NO. The items they placed out that were hot were all microwaved food, even the eggs. The home fries were cold and hard or warm and mushy, depends on where you got them from the pan. The eggs were absolutely atrocious but any time you microwave eggs it's not going to taste good. The automatic pancake machine was making rubbery plastic pucks. I didn't try the yogurt machine or the cold cereal. I would imagine there would be nothing wrong with the cereal. I tried the food 3 different times, but it was always the same. You can't expect good food from a place that has no kitchen. All the food is prepared in the storage room in microwaves. The food aside, the stay was comfortable for what it was. An inexpensive hotel that offered a comfortable bed to sleep.
My stay was for 6 nights. I had reserved a king suite and the room was comfortable but a bit dated. The tile flooring had chunks of grout missing. The bed was comfortable, and the refrigerator, microwave and thermostat worked well. There was noise from the highway as the hotel lies near Rt 83 and the PA turnpike. The free breakfast in the morning was a hard NO. The items they placed out that were hot were all microwaved food, even the eggs. The home fries were cold and hard or warm and mushy, depends on where you got them from the pan. The eggs were absolutely atrocious but any time you microwave eggs it's not going to taste good. The automatic pancake machine was making rubbery plastic pucks. I didn't try the yogurt machine or the cold cereal. I would imagine there would be nothing wrong with the cereal. I tried the food 3 different times, but it was always the same. You can't expect good food from a place that has no kitchen. All the food is prepared in the storage room in microwaves. The food aside, the stay was comfortable for what it was. An inexpensive hotel that offered a comfortable bed to sleep.
8
Christine
28 Aug 2025
·
Stayed 1 night
The beds were really comfortable. The room had a little smell to it and it was in good but not great condition.
The beds were really comfortable. The room had a little smell to it and it was in good but not great condition.
10
Jennifer
14 Oct 2025
·
Stayed 1 night
Check-in was a breeze. Beds sooooo comfortable compared to the hotel down the street.
Check-in was a breeze. Beds sooooo comfortable compared to the hotel down the street.
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AI-generated summary based on recent guest reviews
Service
Service feedback is mixed: many note friendly, accommodating staff and easy check-in, while others report long waits or no one at the front desk, poor communication, and slow resolution of problems.
Related guest reviews
10
Jamie
19 Aug 2025
·
Stayed 7 nights
Our family is relocating to PA and we are staying at a hotel while the final touches are being put on our home and the experience has been awesome since check-in. The staff is extremely friendly and made checking in with a baby and 2 service animals a breeze. The rooms are clean and spacious. There is guest laundry on site and the machines work great. The breakfast is a great perk. I would recommend this hotel to families or women traveling alone because I feel very safe here and the property is very quiet and low key. Overall awesome experience!! Staff is beyond kind.
Our family is relocating to PA and we are staying at a hotel while the final touches are being put on our home and the experience has been awesome since check-in. The staff is extremely friendly and made checking in with a baby and 2 service animals a breeze. The rooms are clean and spacious. There is guest laundry on site and the machines work great. The breakfast is a great perk. I would recommend this hotel to families or women traveling alone because I feel very safe here and the property is very quiet and low key. Overall awesome experience!! Staff is beyond kind.
6
Gord
18 Jul 2025
·
Stayed 3 nights
Hotel was decently clean but showing its age and in need of some reno’s. It’s close to the highway and has lots of food choices nearby which is nice. Biggest downfall is its definitely lacking staff, the provided breakfast was always out of items and you had to go look for someone to replenish them. We stayed for three days and no one tidied / cleaned our room or replaced any towels. Only saw the same two staff members the whole time we were there, not sure if they’re the only ones?
Hotel was decently clean but showing its age and in need of some reno’s. It’s close to the highway and has lots of food choices nearby which is nice. Biggest downfall is its definitely lacking staff, the provided breakfast was always out of items and you had to go look for someone to replenish them. We stayed for three days and no one tidied / cleaned our room or replaced any towels. Only saw the same two staff members the whole time we were there, not sure if they’re the only ones?
6
Sana
23 Jun 2025
·
Stayed 3 nights
The hotel overall is nice and rooms are neat . Our stay overall was nice, Breakfastwas good. Some stuff needs attention, like there was no remote in the room, then tv wasn't working, room key card were not working properly. No napkins in the room besides bathroom. No one was present on the front desk most of the time.
The hotel overall is nice and rooms are neat . Our stay overall was nice, Breakfastwas good. Some stuff needs attention, like there was no remote in the room, then tv wasn't working, room key card were not working properly. No napkins in the room besides bathroom. No one was present on the front desk most of the time.
2
Holly
10 Aug 2024
·
Stayed 1 night
Woke up in the morning no water. Talked with front desk and said not our problem a×
Woke up in the morning no water. Talked with front desk and said not our problem a×
2
Brandon
18 Dec 2023
·
Stayed 1 night
The young man at check in was condescending and rude. We asked to check in early as check in wasn’t till 3pm we checked in at 220 and they charged us an additional $20. Once we finally got to the room the door didn’t work. We again had to go back down to the reception area with nobody to be found. I had to call the hotel and inform the man working that I was back due to the key / door not working. He again was rude and said that they would have to sent maintenance to look at the door. At this point it was 245. Once I stated this I also asked for the $20 to be returned. He declined and reluctantly changed the room. I will never book at this place again. They should have heavily discounted due to the pool also being closed.
The young man at check in was condescending and rude. We asked to check in early as check in wasn’t till 3pm we checked in at 220 and they charged us an additional $20. Once we finally got to the room the door didn’t work. We again had to go back down to the reception area with nobody to be found. I had to call the hotel and inform the man working that I was back due to the key / door not working. He again was rude and said that they would have to sent maintenance to look at the door. At this point it was 245. Once I stated this I also asked for the $20 to be returned. He declined and reluctantly changed the room. I will never book at this place again. They should have heavily discounted due to the pool also being closed.
8
Jamie
22 Apr 2024
·
Our heat quit working at 4 am in our room . We called front desk many times and went down and no one was there. We were freezing . At 6:30 am we finally found someone , who is kitchen / breakfast staff mainly. Told him the problem . No one addressed it. They didn’t even try to speak to us about the problem We got limited sleep due to freezing in our room . The rest of the property was very clean, no odors notes in halls etc. I just don’t think you should not be able to reach someone at the desk etc . What you have a problem . Someone should be staffed or available to answer calls for problems at all times . And they should actually address the problem not ignore it
Our heat quit working at 4 am in our room . We called front desk many times and went down and no one was there. We were freezing . At 6:30 am we finally found someone , who is kitchen / breakfast staff mainly. Told him the problem . No one addressed it. They didn’t even try to speak to us about the problem We got limited sleep due to freezing in our room . The rest of the property was very clean, no odors notes in halls etc. I just don’t think you should not be able to reach someone at the desk etc . What you have a problem . Someone should be staffed or available to answer calls for problems at all times . And they should actually address the problem not ignore it
8
Abigail
23 May 2025
·
Stayed 1 night
The customer service was amazing, the best I’ve ever had at a hotel. The woman at the front desk was so kind and helpful. Everyone who worked there was extremely kind and helpful.
The customer service was amazing, the best I’ve ever had at a hotel. The woman at the front desk was so kind and helpful. Everyone who worked there was extremely kind and helpful.
10
Ashley
26 Dec 2025
·
Stayed 1 night
spotless, friendly staff, excellent amenities and breakfast. will definitely be staying again
spotless, friendly staff, excellent amenities and breakfast. will definitely be staying again
10
Jamie
9 Sept 2025
·
Stayed 1 night
Awesome experience from check in to check out. The staff was beyond amazing!! Customer service is on point. The property is in great shape, well lit and is really safe for families. The pool was warm and really helped my cranky newborn drift off to sleep. Breakfast was great there was a nice variety of healthy items. I highly recommend the potatos. The place has a family vibe that makes you feel welcome.
Awesome experience from check in to check out. The staff was beyond amazing!! Customer service is on point. The property is in great shape, well lit and is really safe for families. The pool was warm and really helped my cranky newborn drift off to sleep. Breakfast was great there was a nice variety of healthy items. I highly recommend the potatos. The place has a family vibe that makes you feel welcome.
8
K
11 Dec 2025
·
Stayed 3 nights
Clean room. Breakfast was convenient. Every time I entered there was no one at the front desk.
Clean room. Breakfast was convenient. Every time I entered there was no one at the front desk.
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AI-generated summary based on recent guest reviews
Location
Convenient off the highway and near the airport, with access to restaurants and attractions; some guests noted noticeable road noise or limited nearby amenities.
Related guest reviews
8
Robert
27 Jul 2025
·
Stayed 1 night
A quiet area with not many commercial buildings near besides a gas station.
A quiet area with not many commercial buildings near besides a gas station.
8
Amy
13 Jul 2025
·
Stayed 2 nights
The room was great. The hotel was very nice. Convenient off the highway, shopping and restaurants nearby. Our only complaint are that they did not keep up with the breakfast. Many things were out when we went to eat.
The room was great. The hotel was very nice. Convenient off the highway, shopping and restaurants nearby. Our only complaint are that they did not keep up with the breakfast. Many things were out when we went to eat.
8
Matthew
26 Feb 2024
·
Stayed 1 night
Right next to turnpike exit, so there’s noise from that (doesn’t bother me, but it’s noticeable). No one at front desk when I checked out, had to email receipt (needed for work). Pool closed, but lobby smelled like pool. Bed was comfortable, room was reasonably clean. Breakfast was nothing amazing, but very edible with no unpleasant after effects.
Right next to turnpike exit, so there’s noise from that (doesn’t bother me, but it’s noticeable). No one at front desk when I checked out, had to email receipt (needed for work). Pool closed, but lobby smelled like pool. Bed was comfortable, room was reasonably clean. Breakfast was nothing amazing, but very edible with no unpleasant after effects.
8
Kimani
17 Jun 2024
·
Stayed 3 nights
The property was well kept and the beds were extremely comfortable. The included breakfast was decent, and the staff was friendly. The hotel was not gorgeous but it was perfect for me and my family! The only downfall is there were no close shopping centers.
The property was well kept and the beds were extremely comfortable. The included breakfast was decent, and the staff was friendly. The hotel was not gorgeous but it was perfect for me and my family! The only downfall is there were no close shopping centers.
10
Mohammed
19 Jul 2023
·
Stayed 3 nights
Close vicinity to the Pendylvania Farm Show complex.
Close vicinity to the Pendylvania Farm Show complex.
10
Sean
26 Dec 2024
·
Stayed 3 nights
It's right off the highway and adjacent to a gas station. At first the noise from the highway might be jarring, but one quickly gets over it. Breakfast is prompt and gives what's needed. The coffee machine is great. Has a gym if one wants to use it. A pool, too. There's microwave/hairdryer/iron in room.
It's right off the highway and adjacent to a gas station. At first the noise from the highway might be jarring, but one quickly gets over it. Breakfast is prompt and gives what's needed. The coffee machine is great. Has a gym if one wants to use it. A pool, too. There's microwave/hairdryer/iron in room.
10
Jeri
30 Apr 2025
·
Stayed 1 night
Clean, courteous staff ans accomodating staff. Convenient location
Clean, courteous staff ans accomodating staff. Convenient location
8
Ron
15 Jul 2025
·
Stayed 2 nights
Clean, quiet, good freeway access. Perfect stay over.
Clean, quiet, good freeway access. Perfect stay over.
10
Stefanie
30 Jun 2025
·
Stayed 1 night
Near Airport
Near Airport
10
Jason
19 Jul 2025
·
Stayed 2 nights
Convenient location dog friendly
Convenient location dog friendly
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AI-generated summary based on recent guest reviews
Dining
Included breakfast varies widely, with recurring reports of items not replenished and machines out of order, though several guests found it decent or good.
Related guest reviews
2
Danny
12 Jul 2025
·
Stayed 2 nights
We had no issues with the room we were staying in but the grounds and the hotel itself was horrible. Not clean. Not well maintained. The indoor pool was gross. There were several areas throughout the property that looked like it hasn’t been cleaned in months. The complimentary breakfast was terrible.
We had no issues with the room we were staying in but the grounds and the hotel itself was horrible. Not clean. Not well maintained. The indoor pool was gross. There were several areas throughout the property that looked like it hasn’t been cleaned in months. The complimentary breakfast was terrible.
6
Nicole
23 Sept 2025
·
Stayed 2 nights
The hotel was obviously recently updated, but not very clean. It seems like a family runs the hotel and does not have professional cleaners for the rooms or maintenance. Free breakfast was less than appetizing, ended up getting McDonald's next door.
The hotel was obviously recently updated, but not very clean. It seems like a family runs the hotel and does not have professional cleaners for the rooms or maintenance. Free breakfast was less than appetizing, ended up getting McDonald's next door.
2
Kassi
27 Apr 2025
·
Stayed 2 nights
The room we stayed in had lots of stains on the bed skirts and blankets. Behind the toilet was dirty, broken tiles and mold on the shower curtain. The TV had no reception and WiFi was poor. Breakfast was supposed to be 7-10 but was last minute changed to 6-9 on a Saturday and when we arrived at 8:30 there was nothing left and the room was trashed. Children were running up and down the halls at 10pm at night.
The room we stayed in had lots of stains on the bed skirts and blankets. Behind the toilet was dirty, broken tiles and mold on the shower curtain. The TV had no reception and WiFi was poor. Breakfast was supposed to be 7-10 but was last minute changed to 6-9 on a Saturday and when we arrived at 8:30 there was nothing left and the room was trashed. Children were running up and down the halls at 10pm at night.
8
Amy
13 Jul 2025
·
Stayed 2 nights
The room was great. The hotel was very nice. Convenient off the highway, shopping and restaurants nearby. Our only complaint are that they did not keep up with the breakfast. Many things were out when we went to eat.
The room was great. The hotel was very nice. Convenient off the highway, shopping and restaurants nearby. Our only complaint are that they did not keep up with the breakfast. Many things were out when we went to eat.
10
Glenn
17 May 2024
·
Stayed 2 nights
Our room was clean, well-maintained, quiet, and the beds were comfortable. Part of the reason I stay here is the indoor pool. It is small, but large enough and warm enough you can swim laps. I used it for 30 minutes before bed and 30 minutes in the morning. My two friends and I enjoyed the complimentary breakfast. Eggs, sausage, waffles, muffins, orange or apple juice, and cereal are available. We have stayed here before and will do so again.
Our room was clean, well-maintained, quiet, and the beds were comfortable. Part of the reason I stay here is the indoor pool. It is small, but large enough and warm enough you can swim laps. I used it for 30 minutes before bed and 30 minutes in the morning. My two friends and I enjoyed the complimentary breakfast. Eggs, sausage, waffles, muffins, orange or apple juice, and cereal are available. We have stayed here before and will do so again.
4
Calista
22 Sept 2024
·
Stayed 1 night
When I arrived to the property it took someone a while to check me in. I called the number it said to call but only the front desk phone rang which obviously if no one’s there how can they answer it. After waiting, I got checked in. We went to our room. There was a strange smell. We went to the pool which was ice cold. In the morning we went down to check breakfast and the pancake machine wasn’t working, the yogurt machine wasn’t working and they were out of milk. There wasn’t much to choose from to eat.
When I arrived to the property it took someone a while to check me in. I called the number it said to call but only the front desk phone rang which obviously if no one’s there how can they answer it. After waiting, I got checked in. We went to our room. There was a strange smell. We went to the pool which was ice cold. In the morning we went down to check breakfast and the pancake machine wasn’t working, the yogurt machine wasn’t working and they were out of milk. There wasn’t much to choose from to eat.
4
Laurie A
7 May 2024
·
Stayed 1 night
This property should be a 2 start hotel. We checked in at 250p. Told to wait 10 mins which we waited 20 & headed to the room. We were stopped & told it’s not ready yet. Breakfast was terrible. Poor kids wanted waffles or pancakes & told the machine was broke. So was the juice machine & yogurt machine Never again for what we pd. Also jetted tub was chipped all over as did the bathroom walls
This property should be a 2 start hotel. We checked in at 250p. Told to wait 10 mins which we waited 20 & headed to the room. We were stopped & told it’s not ready yet. Breakfast was terrible. Poor kids wanted waffles or pancakes & told the machine was broke. So was the juice machine & yogurt machine Never again for what we pd. Also jetted tub was chipped all over as did the bathroom walls
8
Michel
16 Nov 2025
·
Stayed 1 night
Overall very good but the breakfast could be better with more varity, fruits are missing !
Overall very good but the breakfast could be better with more varity, fruits are missing !
6
Joyce
26 Aug 2024
·
Stayed 1 night
One night stay after Hershey since the closer hotels were booked or $300 a night due to a concert. Hotel is updated& the breakfast was a plus. However, it wasn't replenished quickly. The girl working it seemed to give preferential treatment to another Indian family by bringing the food directly to them. It was very annoying because then there was nothing left. My nephew & i ended up eating the cheesecake from dinner the night before for breakfast. The room was a good size However the bathroom shower curtain was dirty& stained. Room was pretty clean but i found hair on the desk which was not my hair color. Took a look at the pool & its small 3ft to 4ft. Good value for the $$$.
One night stay after Hershey since the closer hotels were booked or $300 a night due to a concert. Hotel is updated& the breakfast was a plus. However, it wasn't replenished quickly. The girl working it seemed to give preferential treatment to another Indian family by bringing the food directly to them. It was very annoying because then there was nothing left. My nephew & i ended up eating the cheesecake from dinner the night before for breakfast. The room was a good size However the bathroom shower curtain was dirty& stained. Room was pretty clean but i found hair on the desk which was not my hair color. Took a look at the pool & its small 3ft to 4ft. Good value for the $$$.
6
Mariana
13 Jul 2025
·
Stayed 3 nights
The floors outside the elevator was dirty. Room not big deal, it was clean. Pillows smaller than regular size pillows. Breakfast too plain, just eggs, biscuits and grave (not really good), pancakes good. Back door wasn't working, anybody could enter the building.
The floors outside the elevator was dirty. Room not big deal, it was clean. Pillows smaller than regular size pillows. Breakfast too plain, just eggs, biscuits and grave (not really good), pancakes good. Back door wasn't working, anybody could enter the building.
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AI-generated summary based on recent guest reviews
6
Jamie
4 weeks ago
·
Stayed 3 nights
Staff was friendly. Room was clean. The door jam was broken so we had to fix it everytime we had to close the door. The conditioner and body wash in the shower was empty. The pool area was hot and loud. We were there for 3 nights and wanted to add one more night. Needed to do laundry but they didn’t have quarters for us to change our dollars. They wanted to charge us $50 more than we originally paid for so we went elsewhere.
Staff was friendly. Room was clean. The door jam was broken so we had to fix it everytime we had to close the door. The conditioner and body wash in the shower was empty. The pool area was hot and loud. We were there for 3 nights and wanted to add one more night. Needed to do laundry but they didn’t have quarters for us to change our dollars. They wanted to charge us $50 more than we originally paid for so we went elsewhere.
6
Joan
27 Jul 2026
·
Stayed 3 nights
We had a bad check in. I booked two rooms together months ago well the rooms were on separate floors. Then we were informed the pool was closed due to maintenance and after I complained the pool was now opened. The very same thing the next day- pool was closed for maintenance and again I complained they opened the pool. We had three children with us and the pool was a main priority. Also, we couldn’t get into our room as our cards were deactivated twice in one day. The staff was pleasant; however, we would never stay here again.
We had a bad check in. I booked two rooms together months ago well the rooms were on separate floors. Then we were informed the pool was closed due to maintenance and after I complained the pool was now opened. The very same thing the next day- pool was closed for maintenance and again I complained they opened the pool. We had three children with us and the pool was a main priority. Also, we couldn’t get into our room as our cards were deactivated twice in one day. The staff was pleasant; however, we would never stay here again.
8
Isobel
26 Jul 2026
·
Stayed 1 night
I was very satisfied with my stay we got a jetted tub suite. It was spacious and relaxing. I have little to no complaints. The only thing that was a little annoying was the bathroom fan was very very loud. Overall it was a great stay!
I was very satisfied with my stay we got a jetted tub suite. It was spacious and relaxing. I have little to no complaints. The only thing that was a little annoying was the bathroom fan was very very loud. Overall it was a great stay!
8
David
26 Jul 2026
·
Stayed 1 night
Nice clean room. Had a handicapped shower that was a little inconvenient. End entry door wouldn’t work with the keycard. Desk lady said they’d have to re-program it.
Nice clean room. Had a handicapped shower that was a little inconvenient. End entry door wouldn’t work with the keycard. Desk lady said they’d have to re-program it.
10
Jake
12 Jul 2026
·
Stayed 1 night
Hotel was nice. Will stay again..room was quiet.
Hotel was nice. Will stay again..room was quiet.
FAQs about Best Western Plus New Cumberland
Is parking available at the property?
Free self-parking is available on-site. The parking is limited, but no reservation is required.
What type of breakfast is offered and what are the serving hours?
A complimentary buffet breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.
Are pets allowed at the property?
Pets are allowed in specific rooms only, with a fee of USD 25 per pet, per day. Service animals are exempt from fees.
What are the check-in and check-out times?
Check-in is from 3:00 PM to 11:59 PM, and check-out is at 11:00 AM. Early or late check-in/check-out may be available upon request and could incur additional charges.
What accessibility features does the property offer?
The property features step-free entrances and wheelchair-accessible facilities in public areas. Specific details about room accessibility are not provided.
What is the location of the property in relation to key landmarks?
The hotel is located in New Cumberland, within a 10-minute drive of Susquehanna River and City Island. It is approximately 4.7 miles from Penn State Health Holy Spirit Medical Center and Riverfront Park.
Does the property have a swimming pool?
Yes, there is an indoor swimming pool available for guests. The operational hours are not specified.
What are the policies for guests staying with children?
Children are allowed at the property, and the minimum age for children to stay for free is not specified.
What are the policies regarding extra beds and cribs?
Rollaway beds are available for a fee of USD 20 per night. Advance request is required for confirmation of availability.
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Instant AI responses are based on hotel information
Prices for upcoming dates
September 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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October 2026
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-09-15: NO DATA
- 2026-09-16: 92.28244508514405USD
- 2026-09-17: 98.20502522616577USD
- 2026-09-18: 134.13835893095398USD
- 2026-09-19: 136.02940425645446USD
- 2026-09-20: 84.39596666798401USD
- 2026-09-21: 81.13871640563964USD
- 2026-09-22: 84.39596666798401USD
- 2026-09-23: 84.40258807315064USD
- 2026-09-24: 88.36547719812012USD
- 2026-09-25: 119.58033810223388USD
- 2026-09-26: 114.18881739752197USD
- 2026-09-27: 84.3871935248108USD
- 2026-09-28: 84.40258807315064USD
- 2026-09-29: 84.40258807315064USD
- 2026-09-30: 85.38476900413514USD
- 2026-10-01: 89.43461108651734USD
- 2026-10-02: 143.98467706150817USD
- 2026-10-03: 127.1004874972229USD
- 2026-10-04: 98.29753246664428USD
- 2026-10-05: 90.35074415698242USD
- 2026-10-06: 96.30848684591675USD
- 2026-10-07: 98.29753246664428USD
- 2026-10-08: 96.30119192926026USD
- 2026-10-09: 269.13291715667725USD
- 2026-10-10: 269.12884110012817USD
- 2026-10-11: 102.26042159161376USD
- 2026-10-12: 101.90287445951843USD
- 2026-10-13: 102.84681393292236USD
- 2026-10-14: 102.84681393292236USD
- 2026-10-15: 103.66203398963928USD
- 2026-10-16: 159.87436130923462USD
- 2026-10-17: 159.87626813397216USD
- 2026-10-18: 96.31111966355896USD
- 2026-10-19: 90.35189000120545USD
- 2026-10-20: 90.10359168090821USD
- 2026-10-21: 90.35189000120545USD
- 2026-10-22: 90.10359168090821USD
- 2026-10-23: 126.90662115097045USD
- 2026-10-24: 131.67996327081298USD
- 2026-10-25: 86.66510559947204USD
- 2026-10-26: 114.81771968481445USD
- 2026-10-27: 95.58841559422302USD
- 2026-10-28: 90.10359168090821USD
- 2026-10-29: 122.12254658180237USD
- 2026-10-30: 102.26042159161376USD
- 2026-10-31: 108.70354739218139USD
- 2026-11-01: 69.82164598651886USD
- 2026-11-02: 71.50085008119964USD
- 2026-11-03: 72.47419226724243USD
- 2026-11-04: 79.37697653929138USD
- 2026-11-05: 71.50085008119964USD
- 2026-11-06: 95.29528065188599USD
- 2026-11-07: 95.29528065188599USD
- 2026-11-08: 79.37697653929138USD
- 2026-11-09: 73.46739429533386USD
- 2026-11-10: 79.37697653929138USD
- 2026-11-11: 84.74027973664856USD
- 2026-11-12: 83.94941980329895USD
- 2026-11-13: 99.05535534938049USD
- 2026-11-14: 97.02226032783508USD
- 2026-11-15: 84.74027973664856USD
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 21 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Safety features at this property include a fire extinguisher
- This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
- Only registered guests are allowed in the guestrooms.
- The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
- Alcohol is not served at this property.
- For details on Best Western's privacy policy, visit https://www.bestwestern.com/privacy.
- Pet fee: USD 25 per pet, per day
- Service animals are exempt from fees
- Rollaway bed fee: USD 20.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Swimming pool
Non-smoking rooms
Business centre
Housekeeping
Hiking
Services
Business centre
Housekeeping
Designated smoking area
Express check-in/check-out
Self laundry
24-Hour Front Desk
General
Non-smoking rooms
Family room
Internet
Free wi-fi
Activities
Swimming pool
Hiking
Pool indoor
Pool (Indoor)
Fitness Center (nearby)
Parking
Parking
Free parking
Parking (Limited)
Parking Onsite