Name: Sleep Inn & Suites Bensalem
Address: 3427 Street Rd., Philadelphia, Pennsylvania, United States of America, Philadelphia, Pennsylvania, US
Price range: US$68–US$117 per night
Rating: 7.55

What guests think

Reviews of Sleep Inn & Suites Bensalem are mixed, with many praising friendly staff, value and convenient location near Parx Casino and attractions, but numerous complaints focus on tired interiors and broader upkeep problems across rooms and common areas.

Cleanliness is inconsistent, with recurring reports of cigarette or marijuana smells, stained carpets, and occasional pests, although some guests do find their rooms clean. Facilities feel run down, with repeated complaints about a shaky or out-of-service elevator, broken or empty vending machines, a very limited fitness room, intermittent hot water or power, and unreliable Wi-Fi. On the plus side, guests frequently note comfortable beds and a simple breakfast that suits many. Expect a budget stay with helpful staff but aging infrastructure.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Frequent reports note a shaky or broken elevator, empty or inoperable vending and ice machines, and a very limited fitness room. Several guests also mention intermittent hot water or power and one report of poor parking security with no cameras.

Related guest reviews

8

Patricia

3 Jun 2025

·

Stayed 1 night

Elevator was a little scary, very noisy and couldn’t get the door shut at times.

6

Lori

17 Aug 2025

·

Stayed 1 night

Advertising as a non smoking hotel however there was a distinct smell of cigarette smoke. There was no person at the front desk at the time of check in. Waited 20 minutes before someone arrived. No vending machines at the facility. If you wanted to have anything you had to go outside the hotel.

6

Christine

16 Sept 2024

·

Stayed 1 night

1st room the toilet was not secured to the floor. 2nd room had no hot water and the toilet would not flush properly. Front desk had to “turn the boiler up twice”. By the next morning, after running the shower for 10 minutes we had hot water. Tv in both rooms had fuzzy local channels so we had to leave in order to watch the football games. I’m still not sure if the floor was stained with nail polish, rust or blood. The beds were clean and comfortable. AC worked as it should. Definitely needs some maintenance and up dates but I guess it’s worth $80-100 per night. We won’t stay there again.

6

Paul

18 Nov 2024

·

Stayed 1 night

Snack machine empty, drink machine broke

8

Jared

18 Jun 2023

·

Stayed 3 nights

Family of 4 had a multi-night stay. The building didn't have any hot water the first 24 hours of our stay, but since we had booked through this site and had two littles staying elsewhere wasn't much of an option. Building is pretty rundown and needs to be updated badly. All the vending machines were empty, ceiling pipe was leaking into a trash can in our hallway, and the door to our room didn't latch shut on it's own. Staff was incredibly friendly and we aren't complainers, so we just dealt with it and enjoyed our trip outside of the hotel. Very friendly staff, like I said, but we wouldn't stay here again.

4

Walter

30 Jun 2025

·

Stayed 5 nights

Room was musty, only ice machine in the hotel is on the 3rd floor, the elevator sounded like it was going to get stuck every time I rode it, Breakfast never included and meat or eggs. Day before I’m leaving the power went out about 5pm and wasn’t restored till 10 am the next day, most of the food I had in the refrigerator had to be thrown out. When I was leaving I was told they couldn’t provide me a receipt. I will never stay there again.

2

Lisa

24 Jun 2024

·

Stayed 1 night

Our car was broken into in the parking lot. Police reported that it was an attempt to steal the car. Steering column was ripped apart and back window smashed. This happened somewhere between 2am and 8am. Another car with NY plates had window smashed as well. The car alarm was going off the entire time as the battery was dead from it. NO ONE at the front desk noticed or attempted to find out who owned the car. They do not have cameras and it is 2024. When my husband asked them to call the police, they were NOT helpful and just handed him the phone. The police were extremely helpful and swabbed the car for DNA. They said that this is a regular occurrence and they get these calls every morning which makes us wonder if the hotel staff is somehow "overlooking" what is happening. DO NOT STAY HERE! The shower was filthy, carpet and moldings in hallways were ripped. This was a last minute booking as my son\'s team won and advanced n a baseball tournament.

6

Paul

8 Oct 2023

·

Stayed 2 nights

Comfortable bed, clean and functional bathroom. The breakfast was adequate, and there was 24 hr coffee available. The condition of the hotel was shabby…old torn carpeting in the hallway, and the elevator was rickety. The Wi-Fi was very slow. The fitness equipment was not usable because it was filthy with sweat stains on the two pieces of equipment, and the treadmill was old and unusable. Nothing available to clean it in the fitness room.

4

Mary

14 Sept 2025

·

Stayed 2 nights

This hotel appears to be nearing destruction. The lobby, rooms, hallways, stairs, elevator - all need desperate repair. Entire lobby, including furniture require replacement. Rooms are in poor condition (carpet, washroom, bed, sofa - all need replacement - bathroom poor as well) Elevator is extremely shaky, and down function does not work - we were told to use the stairs Rating should be 1 - ie. a hotel of last choice(when a consumer cannot find another room)

2

Matthew Dewayne

19 Mar 2024

·

Stayed 2 nights

The property is worn down and none of the machines worked and the elevator was out. There was candy on the floor in the hallway from kids during my 2 stay there they didn't bother to pick up. Staff is nice but the place is kinda so so cleanliness and it's not as nice as photos unfortunately.

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Cleanliness

Feedback is mixed: many mention smoke or weed odors, stained or worn carpets, and occasional pests or mold, while others found their rooms clean.

Related guest reviews

4

Joanna

20 May 2025

·

Stayed 3 nights

Dirty, outdated, mold, lock on door broke and couldn’t get into my room for several hours… Had to switch rooms last night there

4

Ralph

16 Oct 2025

·

Stayed 1 night

Hotel states it’s a non-smoking facility. The entire building with the exception of the lobby reeked of cigarette smoke.

4

Barnett

9 Feb 2024

·

Stayed 1 night

Area is fine, room had ants, toilet not working, tub had rust and dripping faucet bad, carpets in place dirt and ripped, and hallways too. Door being help open by garbage bag, and elevator sounds like it is on its last leg. I would never go back to that choice location hotel: very disappointed with quality:

6

Taivia

10 Aug 2025

·

Stayed 2 nights

the mattress on the pullout sofa bed was soiled and dirty. they have no bottled water on the premises, only a water fountain. the vending machines didn’t work. the bathroom wasn’t really clean, meaning the tub had hairs in it and the toilet seat was old with residue of urine.

4

JOSE

22 Nov 2024

·

Stayed 2 nights

The hotel could benefit with the installation of new carpets throughout. They are currently dirty and worn out.

2

Luis

19 Aug 2025

·

Stayed 3 nights

Upon arriving we were greeted and given a key card for our room, we entered the room and it was absolutely disgusting, the bed sheets had blood stains , the walls had grease or dried up gunk dripping off, carpets were torn and stained all different colors, bathroom toilet was about to fall off. The room looked like it was “cleaned” by a child. We went back to the front desk to get a different room and were given then a SECOND key card. When we entered the second room there was a decent sized Cockroach on the wall beside the bed, I killed it and was very upset about it

10

Jean

2 Jan 2025

·

Stayed 3 nights

The room was clean and smoke free, very decent for the price. Friendly staff and attentive house keeping. TV could use an upgrade but didn't really use it much anyway.

4

Earin

28 Sept 2024

·

Stayed 10 nights

Every time I entered the hotel it smell like weed or cigarettes. The smell of weed drifted into my room from the hallway.

6

Paul

6 Jun 2024

·

Stayed 1 night

The carpet and walls in the hallway were very dirty. The carpet in the room was stained and dirty.

4

Thaddeus

13 Sept 2023

·

Stayed 1 night

First pulling up there were bags of trash around the building. Outside the elevator the carpet was torn and taped together with pieces of carpet sticking out. In my room, 210 there was mold along the bathtub and all over the soap holder in the shower. There was big blotches of paint on the curtain, and what looks like blood or feces smeared in the wall next to the window. I didn't shower there and slept on to of the made bed with I blanket I went out and bought. I told the front desk about this and they did nothing. I would not ever recommend this hotel to anyone. I took pictures of the dirty environment in the room I stayed in a d the trash around the building.

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Rooms

Beds are often comfortable, but rooms feel dated with recurring maintenance issues (doors, toilets, TVs, AC) and thin walls leading to noise. Wi-Fi performance is frequently poor.

Related guest reviews

6

Michael

3 Feb 2024

·

Stayed 2 nights

Check in was pleasent, front desk gentleman was very nice. Room was clean, carpets in bad shape and our door barely shut in our room. Had a gap at the bottom large enough to see through. For the price, no real complaints.

6

Stephen

13 Apr 2025

·

Stayed 1 night

We went to see a show at the casino and this hotel was right down the road. On the plus side the bed was comfortable and the hotel was generally clean and quiet. On the downside, it didn't always feel as clean as it was because everything seemed so run down and dated. This is a nice enough hotel but it needs a big refresh. I would stay here again, but I would check out other hotels in the area or consider making a slightly longer drive to one of the surrounding areas.

10

Shawn

12 Aug 2025

·

Stayed 1 night

The beds are very comfortable

8

Frances

6 Apr 2025

·

Stayed 1 night

It was clean, the room was comfortable. The only problem was our tv did not work. But it was too late to bother with calling room service

6

Christine

16 Sept 2024

·

Stayed 1 night

1st room the toilet was not secured to the floor. 2nd room had no hot water and the toilet would not flush properly. Front desk had to “turn the boiler up twice”. By the next morning, after running the shower for 10 minutes we had hot water. Tv in both rooms had fuzzy local channels so we had to leave in order to watch the football games. I’m still not sure if the floor was stained with nail polish, rust or blood. The beds were clean and comfortable. AC worked as it should. Definitely needs some maintenance and up dates but I guess it’s worth $80-100 per night. We won’t stay there again.

6

Abhinav

26 Jul 2023

·

Stayed 3 nights

Wi-Fi never worked and water dripped in my room constantly . Which was really annoying! Things really went well we’re that staff was very welcoming and comforting. Breakfast was super good and gives you perfect start for the day. Just please resolve above two issues.

6

Chris

18 Aug 2025

·

Stayed 4 nights

Overall this is a basic motel. It was clean, quiet and the beds were comfortable. The breakfast was ok but nothing above average. On the downside the wifi was awful. Not the worst place but certainly nothing memorable.

6

Walter

11 Dec 2022

·

Stayed 1 night

At night there was a lot of people walking around in the hallway. You can hear everything going on in the rooms around you like they were in the room with you. Walls were paper thin. Some of the rooms were used by homeless people. Heavy traffic right outside the window. Wouldn't be staying here again

4

Jon

29 Sept 2023

·

Stayed 1 night

Room was moldy smelling and judging by rust on the lamps and bottom of fridge, the room had flooded not long in the past. The door to the room was not fitted correctly to the opening and I could see the hallway through the side when the door was closed. Luckily the most important thing in the room, the bed, was clean and the mattress looked new underneath. Breakfast area was clean looking and decent.

4

Paul

20 Sept 2024

·

Stayed 1 night

The property in general seemed old and dated and in need of an upgrade. Toilet wouldn't flush properly - 3x just to have a piece of toilet paper go down. Carpet in the room was coming up with a seam held together by duct tape. Shower pressure was low and too hot even on the coldest setting (very odd). The bed was clean and comfortable.

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Service

Service is widely praised as friendly and accommodating at the front desk, with staff often going out of their way to help. However, a few guests reported rude or unhelpful interactions and slow responses.

Related guest reviews

10

Ian

19 Jun 2025

·

Stayed 1 night

The reason for my stay was a close proximity to a nearby venue. The stay was uneventful and the room was very adequate, but what really stood out was the customer service at the front desk. Shawn was very helpful and obliging to accommodate our needs. Would definitely recommend this location on the strength of that alone.

8

Ilene

24 May 2025

·

Stayed 1 night

The staff was exceptional. Helen at the front desk was beyond helpful and friendly and Michael who was on staff same. There to do whatever needed to make our stay easy and comfortable.

2

kyle

5 Aug 2023

·

Stayed 4 nights

Property manager is insanely rude.

8

Craig

14 Jun 2024

·

Stayed 1 night

This was a basic hotel. We needed to find a room quickly and it was sufficient. The hotel a bit older but the service is outstanding.

2

Eddy

24 Apr 2024

·

Stayed 1 night

Poor customer service. Could not check in early for no reason when called was given a no. Then when sitting in the lobby waiting to check in was allowed to check in early. Got back to the room late. Wasn't allowed a late checkout. Left my $300 toothbrush there and they have no knowledge of it. Hate to stay a place where they steal stuff from you

2

Joan

10 Oct 2025

·

Stayed 1 night

They kicked me out because of my service dog very rude and disrespectful

10

Nancy

9 Jun 2025

·

Stayed 4 nights

Helen at the front desk is AMAZING!

2

Bret

5 Feb 2025

·

Stayed 4 nights

Long day, booked a room for 4 days, got hassled at the front desk, was charged 3 dollars more overall and the dude was just like, I didn’t change it. What do you want me to do? And then proceeded to give me crap over using a business card with my name on it. Or whatever. And if I’d had just paid in the app. Maybe would have saved 15 minutes of my wasted time at the desk at midnight. Would avoid at all costs. As the vending machines have been broken since thanksgiving of 2024, I’m writing this, 2/4/2025. Elevator works for now. But I wouldn’t ride on it. Skip this place at all costs.

10

Nora

4 Oct 2024

·

Stayed 2 nights

From the moment I arrived, the staff’s friendliness stood out. The cleanliness of my room was top-notch, and the lobby was both elegant and welcoming. I’d recommend this hotel to anyone seeking a comfortable and friendly atmosphere.

10

Bryan

3 Oct 2023

·

Stayed 2 nights

We enjoyed our stay here. Overnight staff was very friendly and accommodating. We had to change rooms due to my mistake and Expedia not having pictures of the room. I mistakenly thought the "2 king size bed" option was 2 beds, but it it's 1 California king size. They switched us to another room without hassle. Breakfast was great and we enjoyed our stay. I would stay here again if I'm ever in the area.

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Location

Convenient for Parx Casino and area dining, with easy access to highways and nearby attractions like Sesame Place and Trenton.

Related guest reviews

8

Estela

31 Jul 2025

·

Stayed 1 night

The proximity of the hotel to Parx Casino is a plus. A pleasant walk for exercise realces you before hitting the slots.

10

Joan

18 Nov 2023

·

Stayed 1 night

It was close enough to the casino, a quick uber there and back.

10

Deborah

17 Jun 2025

·

Stayed 1 night

Casino close by

8

Tim

6 Oct 2025

·

Stayed 1 night

The location drove the stay which was great. The hotel needs a facelift and cleanup.

8

Ana

1 Nov 2024

·

Stayed 6 nights

Location was convenient.

10

Gwendolyn

24 Oct 2024

·

Stayed 1 night

Very convenient to trenton.

10

Michael

29 Jun 2025

·

Stayed 1 night

Nice hotel for the price. Clean and right on the strip

8

Edgar

28 Feb 2024

·

Stayed 1 night

Would recommend close too dining n Parx casino

8

maureen

6 Apr 2023

·

Stayed 2 nights

The staff was very professional , courteous and offered information about the amenities. I also liked that there is a variety of places to eat nearby.

10

Karen

9 May 2023

·

Stayed 1 night

I always love staying at Sleep Inn on my frequent trips to Philadelphia! Great location and lots of parking. The room is spacious and mint-condition clean, the bed is ultra-comfortable, there are plenty of outlets, and the flat screen TV has great reception and tons of channels. I appreciate that there is a lot of counter space in the bathroom and the shower is easy to use and has perfect pressure. Additionally, the heat/air is simple to program and works beautifully. I love that coffee, tea and hot chocolate are available round the clock. I haven't had a chance to sample the full breakfast yet, but other guests have told me it's yummy. I have made Sleep Inn is my home away from home when in Philly!

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Dining

Breakfast generally satisfies with waffles and basic continental items, plus 24 hour coffee and hot chocolate, but several guests found the selection limited and missing hot items like eggs or meat.

Related guest reviews

10

darlene

18 Jun 2025

·

Stayed 3 nights

The staff is always friendly and I always enjoy my stay. The breakfast is very good!

6

Tom

12 May 2024

·

Stayed 2 nights

An old place outdated. I booked it on price and Expedia gave it a good rating and good stars so I took it for granted. Nothing wrong really but old. Coffee on hand always. Breakfast decent.

6

Jeff

12 Jun 2025

·

Stayed 1 night

The BAD: The hotel promisses smoke free property and rooms but that wasn't the case. The AC unit when running makes the room smell & taste like an Ash Tray! Being told we can spray it to try and mask the disgusting smell is like putting gas on a fire! Only makes it worse. The GOOD: Our Family was arriving late so I called the Hotel and they made a note to expect us at 1am. Our room was ready, thanks! Just OK: The hot breakfast is a waffle maker, not exactly a hot breakfast. Live & Learn. To Sum it up @ $200 a night I will look elsewhere the next time.

8

Mohammad

4 Jul 2024

·

Stayed 3 nights

A little old but clean. Breakfast was good.

10

thomas

12 Jan 2024

·

Stayed 1 night

Staff at front desk were extremely helpful and friendly. Had the non smoking room on the 2nd floor which was nice and clean. The beds were comfortable and the shower had excellent water pressure. The free hot breakfast was decent. I would use again on future trips.

8

Terina v.m

13 Oct 2023

·

Stayed 2 nights

Availablity of hot beverages.

6

Gwendolyn

27 Dec 2024

·

Stayed 1 night

Have been to this hotel many times refrigerator in room was broke and the vending machine on 3rd floor was broke breakfast had the bare minimum choices for a continental breakfast.

4

Walter

30 Jun 2025

·

Stayed 5 nights

Room was musty, only ice machine in the hotel is on the 3rd floor, the elevator sounded like it was going to get stuck every time I rode it, Breakfast never included and meat or eggs. Day before I’m leaving the power went out about 5pm and wasn’t restored till 10 am the next day, most of the food I had in the refrigerator had to be thrown out. When I was leaving I was told they couldn’t provide me a receipt. I will never stay there again.

10

Jean

6 Mar 2025

·

Stayed 1 night

Television and phone were not working in the room, when the cable TV came back on the volume on the TV was at over 70 (20 was more than loud enough). The remote would only allow lowering the volume by 1 with each press of the button. We probably woke up people in the next room!!! The remote does not have a channel menu so really hard to navigate available channels. “Breakfast” was bread, bread, muffins , and waffles - no eggs, breakfast meat, yogurt, fruit, etc. disappointing. The staff were really friendly though.

10

Bryan

3 Oct 2023

·

Stayed 2 nights

We enjoyed our stay here. Overnight staff was very friendly and accommodating. We had to change rooms due to my mistake and Expedia not having pictures of the room. I mistakenly thought the "2 king size bed" option was 2 beds, but it it's 1 California king size. They switched us to another room without hassle. Breakfast was great and we enjoyed our stay. I would stay here again if I'm ever in the area.

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Month	Average price
January	US$75
February	US$76
March	US$87
April	US$90
May	US$97
June	US$108
July	US$96
August	US$91
September	US$87
October	US$91
November	US$89
December	US$82

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $112	16 $89	17 $68	18 $102	19 $101
20 $68	21 $83	22 $83	23 $78	24 $78	25 $101	26 $110
27 $78	28 $78	29 $78	30 $78

Su	Mo	Tu	We	Th	Fr	Sa
				1 $78	2 $103	3 $108
4 $78	5 $78	6 $76	7 $78	8 $76	9 $110	10 $108
11 $76	12 $76	13 $76	14 $76	15 $80	16 $114	17 $117
18 $76	19 $84	20 $81	21 $85	22 $82	23 $117	24 $117
25 $77	26 $79	27 $79	28 $79	29 $79	30 $110	31 $115

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Monthly average prices

About this property

Location

Room options

Suite, Multiple Beds

Standard Room, 1 King Bed

Suite, 1 King Bed with Sofa Bed, Accessible

Standard Double Room, 2 Double Beds

Room, 1 Queen Bed, Accessible

Guest reviews

Good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

FAQs about Sleep Inn & Suites Bensalem

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Prices for upcoming dates