Name: Extended Stay America Suites - Oklahoma City - Northwest
Address: 4811 Northwest Expressway, Western Avenue Corridor, Oklahoma City, Oklahoma, United States of America, Oklahoma City, Oklahoma County, US
Price range: US$44–US$69 per night
Rating: 7.5

What guests think

At Extended Stay America Suites - Oklahoma City - Northwest, reviews are mixed, with many citing serious cleanliness problems like roaches, dirty rooms, and odors, plus maintenance lapses and missing items.

Service feels inconsistent: several guests report rude or unresponsive staff, check-in delays, and difficulty obtaining promised refunds, while others highlight welcoming employees and helpful moments. Facilities also draw complaints, including a long-closed pool, dirty laundry machines, supply shortages, and an occasional plumbing leak that disrupted a stay. Room experiences range from quiet, comfortable stays with kitchenettes to dated furnishings and mismatched bed types. Expect a budget-level stay with significant variability in upkeep and service.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Some reviews note facility shortfalls, including an inoperable pool, dirty laundry machines, and supply shortages of cookware or toilet paper. One stay was disrupted by a building leak, and exterior lighting was described as poor.

Related guest reviews

4

Shelel

19 Aug 2025

·

Stayed 1 night

This location has new owners and the place is in very bad shape. The smell in the hallways and elevator is hideous. The carpet was so filthy that it could stain the soles of black shoes. The door to my room was broken and did not latch when you close it. So if you leave the room all your items were not secured, anyone can push the door open. If you were inside, you can lock it but someone had to be there to keep our items safe. I told the rude unfriendly lady at the front desk and with an attitude sent a gentleman that looked like he came straight over from rehab of some sort, to look at the door. I was livid at this point and knew at that moment I would NEVER book a stay there again. The door wasn’t fixed and they didn’t address the issue at all after they were notified. The washers and dryers had animal hair all in it which gave me the indication that they are never cleaned. Just absolutely nasty and low class.

2

Julie

20 Aug 2024

·

Stayed 8 nights

Property advertises a swimming pool and although they have one, it hasn’t been operational in over five years. Additionally the property was out of promised items like pots to cook with, dishes, and even toilet paper. Under the bed there was garbage and a Vape. I’m just glad I found it and not my children. Plus the 2nd floor reeked of pot several times during our stay. Wouldn’t recommend this place to anyone.

4

Pat

14 Feb 2025

·

Stayed 1 night

The floor was filthy. The bathroom has something red all over the floor. I was supposed to have had a sofa in the room but didn’t. Had to ask twice to get a pillow. There were none on the bed. The bedside lamp didn’t work. The plug in didn’t charge my phone so I guess it didn’t work. The outside lighting is bad

2

Elizabeth

18 Sept 2025

·

Stayed 1 night

Was unable to stay here due to them having a leak and didn’t find out until we got there. And haven’t got my money back

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Cleanliness

Cleanliness is a recurring concern, with repeated reports of roaches, dirty rooms and bathrooms, lingering odors, and trash or used towels left behind; one review also mentions bedbugs. A few guests found their rooms clean.

Related guest reviews

4

Shelel

19 Aug 2025

·

Stayed 1 night

This location has new owners and the place is in very bad shape. The smell in the hallways and elevator is hideous. The carpet was so filthy that it could stain the soles of black shoes. The door to my room was broken and did not latch when you close it. So if you leave the room all your items were not secured, anyone can push the door open. If you were inside, you can lock it but someone had to be there to keep our items safe. I told the rude unfriendly lady at the front desk and with an attitude sent a gentleman that looked like he came straight over from rehab of some sort, to look at the door. I was livid at this point and knew at that moment I would NEVER book a stay there again. The door wasn’t fixed and they didn’t address the issue at all after they were notified. The washers and dryers had animal hair all in it which gave me the indication that they are never cleaned. Just absolutely nasty and low class.

2

Antonio

2 Aug 2025

·

Stayed 2 nights

Rooms where dirty

2

Lisa

1 Jul 2025

·

Stayed 2 nights

My room was dirty garbage and used towels left in room The place smelled I did report it to manager and i left I had 2 rooms there he only refunded me for 1st room stated other room was clean I told him that i booked 2 room so that my friend and i woild be at same place why would i want to keep that other room

2

April

25 Nov 2025

·

Stayed 3 nights

I did not stay due to unsanitary conditions, roaches and bugs in my room. They refuse me a refund.

2

Justin

9 Oct 2025

·

Stayed 1 night

The front desk personnel are extremely nice. But avoid at all cost. Hotel is extremely dirty. I slept fully clothed on top of my sheets. Trash in the room. Roaches. You name it. Won’t be coming back.

2

Charles

4 Feb 2024

·

Stayed 1 night

The bathroom was outdated and looked dirty. The tv remote was missing the back cover. No towels I had to ask for them.

2

Ashley

20 Jan 2025

·

Stayed 1 night

had roaches and bedbugs!!! We left the guy working the desk was real nice called his manager immediately and we were refunded. We had a wasted trip

2

Maria

15 Dec 2025

·

Stayed 1 night

As sooner i get to the room when the light were on i see a LOT ROACHES everywhere in the room , they dont gave you refund i have to pay deposit that i hope they gave back. I have to get another hotel that night after coming tired driving far away

2

Kimberlee

21 Mar 2025

·

Stayed 1 night

Honestly, was extremely taken back by the cleanliness of this establishment. It was convenient because I finished procedures late and just needed a place to rest for the night. There was toilet cleaner hardened inside the toilet, hair all in the shower and on the shower curtain, used towels and rags left in the bathroom as well as a cockroach on the towel. Super unimpressed and I won’t be back.

2

Juandra

24 Jul 2024

·

Stayed 2 nights

As soon as you entered, the hotel felt dirty. The hallways smelt, there wasn’t anything that felt clean about my stay.

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Rooms

Rooms feel dated and prone to issues such as broken TVs or phones, nonworking lamps or outlets, and bed type mismatches or missing linens; some guests noted comfortable beds, quiet stays, and useful kitchenettes.

Related guest reviews

8

Jami

9 Nov 2024

·

Stayed 1 night

Quiet

2

Tiffany

7 Jun 2025

·

Stayed 5 nights

On the reservation I had booked a room with two beds. When I arrived they informed me they didn’t even have rooms with two beds and wanted to send me somewhere else, further away from where I needed to be. So I left and booked a room in a hotel next to this one.

10

Eric

23 Jun 2025

·

Stayed 1 night

Just a one night stay it was comfortable and very relaxing.

6

ronald

21 Apr 2024

·

Stayed 6 nights

The staff was friendly and accommodating. The room was spacious enough and it was nice to have a kitchen, kind of. The room was mostly clean, except a couple of drawers in the kitchen and the filters in the air conditioner were disgusting! The bed was comfortable but a little too close to the air conditioner unit. Only about 6 inches to squeeze by. The stove looked ancient, the refrigerator had a huge dent in it. Our stay was tolerable but we won't stay there again.

4

Pat

14 Feb 2025

·

Stayed 1 night

The floor was filthy. The bathroom has something red all over the floor. I was supposed to have had a sofa in the room but didn’t. Had to ask twice to get a pillow. There were none on the bed. The bedside lamp didn’t work. The plug in didn’t charge my phone so I guess it didn’t work. The outside lighting is bad

8

Leonard

8 Mar 2024

·

Stayed 4 nights

The botel was a little dated but I would stay there again. Cheap. Had full kitchen..was clean. I would recommend.

2

Robert

3 Oct 2025

·

Stayed 1 night

Entering the room, we found the microwave was burnt on the inside and had food left in it. There were no garbage cans in the room. The TV was broken off its base, and it didn’t work. When we told the front desk, they said they couldn’t do anything about it until the next day, making it sound like they were being bothered. The bed was comfortable, but, that was the only good thing. We had accidentally left a couple things in the room. When we realized this, we tried calling the front desk for a half an hour, with no answer. So, we drove back to the hotel and told them what we left behind. They looked and said they didn’t have our items, and they would have to wait until the next day to ask the maid. We are in the process of talking to their Corporate office about these problems. Do not invest your hotel funds here!

2

Josiah

20 Oct 2022

·

Stayed 1 night

Reserved a 2 queen room and they gave us a 1 queen saying they were all booked out. Also didn’t even give us a discounted rate.

10

Brian

28 Aug 2022

·

Stayed 2 nights

Third time staying here in the last month or so and it was amazing as always staff is friendly and the only downside was that the phone in the room was not working but it wasnt an issue for me

8

John

30 Sept 2022

·

Stayed 2 nights

I accidentally booked at this hotel. Last time I stayed here it was horrible. But, this property has improved greatly since the last time I stayed here. It was clean, quiet, safe and convenient. The ac was cold and the water was hot. Very convenient to Planet Fitness

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Service

Service is inconsistent: reports of rudeness, unreturned calls, check-in delays, and refund difficulties contrast with mentions of welcoming staff and helpful individuals.

Related guest reviews

4

Shelel

19 Aug 2025

·

Stayed 1 night

This location has new owners and the place is in very bad shape. The smell in the hallways and elevator is hideous. The carpet was so filthy that it could stain the soles of black shoes. The door to my room was broken and did not latch when you close it. So if you leave the room all your items were not secured, anyone can push the door open. If you were inside, you can lock it but someone had to be there to keep our items safe. I told the rude unfriendly lady at the front desk and with an attitude sent a gentleman that looked like he came straight over from rehab of some sort, to look at the door. I was livid at this point and knew at that moment I would NEVER book a stay there again. The door wasn’t fixed and they didn’t address the issue at all after they were notified. The washers and dryers had animal hair all in it which gave me the indication that they are never cleaned. Just absolutely nasty and low class.

2

Stella

31 May 2023

·

The room wasn't even mopped. We got a room with two beds and a pull-out couch, the pull-out couch was needed for our number of people. We got there late because we're traveling, and there was no sheets pillows or blankets in the room for the pull out couch. The lady at the counter refused to give us any linens for the bed and then threaten to call the cops on me because I ask for corporate's number. There was SOO much mold build up beneath the pull out bed mattress that when we pulled the bed out the room filled with a gross smell. We quickly left, didn't even stay. I would recommended stay anywhere else but there. I got video of all the mold on the couch and how dirty the room was and I'm still waiting to hear back from corporate.

10

Javier

21 Feb 2024

·

Stayed 1 night

The service in my check in was really bad.

2

Lisa

1 Jul 2025

·

Stayed 2 nights

My room was dirty garbage and used towels left in room The place smelled I did report it to manager and i left I had 2 rooms there he only refunded me for 1st room stated other room was clean I told him that i booked 2 room so that my friend and i woild be at same place why would i want to keep that other room

2

Sierra

12 May 2025

·

Stayed 1 night

I was supposed to check in at 3, and at 3 they said it would be 20 minutes before a room was cleaned. An hour later they said they still needed 20 minutes. I left and asked if I could get a refund and they said yes, never got a refund..

2

Ashley

20 Jan 2025

·

Stayed 1 night

had roaches and bedbugs!!! We left the guy working the desk was real nice called his manager immediately and we were refunded. We had a wasted trip

2

Ali

25 May 2025

·

Stayed 1 night

horrible service would never recommend to no one

2

Robert

3 Oct 2025

·

Stayed 1 night

Entering the room, we found the microwave was burnt on the inside and had food left in it. There were no garbage cans in the room. The TV was broken off its base, and it didn’t work. When we told the front desk, they said they couldn’t do anything about it until the next day, making it sound like they were being bothered. The bed was comfortable, but, that was the only good thing. We had accidentally left a couple things in the room. When we realized this, we tried calling the front desk for a half an hour, with no answer. So, we drove back to the hotel and told them what we left behind. They looked and said they didn’t have our items, and they would have to wait until the next day to ask the maid. We are in the process of talking to their Corporate office about these problems. Do not invest your hotel funds here!

10

Theresa

24 Sept 2025

·

Stayed 1 night

I was extremely tired and just needed to rest. Tee was so kind and helpful. I will definitely be back. Excellent place! Servise was well above average!

6

Theresa

25 Sept 2025

·

Stayed 1 night

I was very disappointed this trip. Was told I would receive a 30% discount due the toilet issue. Then the lady proceeds to tell me these were 90 dollar rooms. No they are not, not even online. Just a little disappointed. There needs to be more customer service like the gentalmen I delt with the night before. I only came back because of him.

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Location

A few guests described it as quiet and safe, with convenience to a nearby Planet Fitness.

Related guest reviews

8

Jami

9 Nov 2024

·

Stayed 1 night

Quiet

10

Hope

21 Jan 2025

·

Stayed 5 nights

It was nice the people are friendly and it was safe I will be going back

8

John

30 Sept 2022

·

Stayed 2 nights

I accidentally booked at this hotel. Last time I stayed here it was horrible. But, this property has improved greatly since the last time I stayed here. It was clean, quiet, safe and convenient. The ac was cold and the water was hot. Very convenient to Planet Fitness

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Dining

Not enough information in reviews.

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Month	Average price
January	US$49
February	US$53
March	US$50
April	US$53
May	US$52
June	US$58
July	US$54
August	US$66
September	US$63
October	US$46
November	US$51
December	US$49

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $55	18 $62	19 $54
20 $50	21 $52	22 $52	23 $53	24 $52	25 $51	26 $53
27 $54	28 $55	29 $54	30 $52

Su	Mo	Tu	We	Th	Fr	Sa
				1 $45	2 $54	3 $55
4 $45	5 $52	6 $51	7 $45	8 $45	9 $69	10 $46
11 $45	12 $45	13 $45	14 $52	15 $52	16 $58	17 $51
18 $45	19 $46	20 $45	21 $45	22 $46	23 $64	24 $44
25 $45	26 $52	27 $46	28 $46	29 $45	30 $47	31 $44

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Deluxe Studio, Multiple Beds

Deluxe Studio, 1 Queen Bed with Sofa Bed

Studio, 1 Queen Bed

Guest reviews

Good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Extended Stay America Suites - Oklahoma City - Northwest

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