Pillo Rooms Serviced Apartments - Manchester Arena

Everything was as expected Check in & out was straightforward I had £99 deducted which I was not aware of but this was in case of damages / breakages which will be refunded after our stay. Maybe this could be communicated better. The floors were not clean (our feet were black) so we had to mop them ourselves. Could do with a new mop head in the apartment as it wasn't very clean & it t fell off (it wasn't attached to the mop handle) The shower door kept sliding open too. But apart from that floors everywhere else was clean & the beds comfortable.

I read a recent review not to be concerned in what was looking like you were turning up in an industrial estate, the setting is odd yes but works well. It was a lovely stay and the apartment was really spacious, clean and had exactly what we needed, we had a great stay. It was an ok walk into the town centre aswell so if you like walking its only a stones throw away and was perfect for us. Manchester is a city centre, expect there might be a small amount of noise at times from groups who are clearly there for nights out - we heard some noise once and we had 2 kids with us - it was absolutely fine. You cant blame a property for someone elses behaviour is not their fault! But this was a few minutes down the hallway and if you cant cope with that you clearly forgot you were young once! The only problem we had was our double bed mattress was solid not comfortable at all, the 2 kids single beds were fine and they slept well. I would defo stay here again though for the value and location i cant complain :)

Despite having already paid in full, during the check-in process we were asked to provide our credit card details again and choose between either paying a £90 deposit or paying £30 for so-called “minor repairs”. As we no longer had enough time to cancel the accommodation, we chose the second option, although both choices seemed very suspicious to us and we had never experienced anything like this before. When entering the apartment, there was an extremely loud noise throughout the property. It was even louder upstairs than downstairs. The closest comparison would be the sound of a running truck engine. The noise was caused by the bathroom ventilation system. Sleeping with this noise was simply impossible. The only way to stop the noise was by switching off the fuse, but this also meant losing almost all lighting in the apartment, except for the small light above the extractor hood. During the night we had to use our phone flashlights just to go to the bathroom. One of the beds in the apartment was completely broken and impossible to sleep on. It tilted heavily to one side and I actually fell out of it. There were many disgusting stains on the carpets, some of which even looked like blood stains. There were also very suspicious people in the building. At one point several men were arguing loudly directly outside our apartment door. When we reported this, we were only told that a contracted security company was involved.

Apartment was clean and check in was super smooth and easy. It is located in an industrial area so be prepared for that when you arrive. Lots of food options and public transport close by! Overall a great experience.

Everything was good! We enjoyed our visit!