Name: DoubleTree by Hilton Hotel Rocky Mount
Address: 651 N. Winstead Avenue, Rocky Mount, North Carolina, United States of America, Rocky Mount, North Carolina, US
Price range: US$68–US$135 per night
Rating: 7.73

What guests think

Travelers describe DoubleTree by Hilton Hotel Rocky Mount as convenient off I-95, with aging rooms and renovations that impact amenities such as the pool and ice machines, plus mixed cleanliness and maintenance that vary notably between stays.

Service is often friendly and accommodating, though some guests report slow responses, unhelpful interactions, or check-in problems. Dining is convenient with an attached Texas Steakhouse and bar, but breakfast is not included for many bookings and food quality or wait times can disappoint. Overall, expect a practical stopover with conveniences and trade-offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Several amenities are under renovation or out of order, with repeated mentions of pool and hot tub closures, broken ice machines, and occasional elevator or fitness center issues. An attached Texas Steakhouse/bar is convenient.

Related guest reviews

10

John

11 Mar 2024

·

Stayed 1 night

Staff was very friendly and helpful. Room was clean, comfortable and spacious. Fitness center was under repair otherwise everything was great.

10

Amanda Amanda

7 Jul 2024

·

Stayed 1 night

Nice and clean. Beds were good, great pillows. Pool, restaurant and vending machines

8

Hope

26 May 2024

·

Stayed 1 night

The room had several areas where dust/or rust had built up. The tub didn't drain when showering. Water pressure was low. Pool was out of order, not good when travelling with kids. There was only one elevator working, so I had to take the stairs to and from the 3rd floor several times as there was a large family reunion group staying while I was there. Upon arriving back to the hotel at 11pm, the large group of family reunion participants were gathered outside of the hotel entrance which made it none to inviting. The hotel staff should have asked them to move indoors away from the entrance. No usb ports for charging in the rooms. Woke up to loud beeping and window washing outside.

10

Marianne

7 Jul 2024

·

Stayed 1 night

We thought it was safe to book a Doubletree. This one was disappointing. The hotel was rundown, every ice machine was out of order, 2 of 5 bathroom stalls were out of order in the ladies room, the fitness center stationary bike was out of order, our shower out of shower gel, our cable connection pulled out of the wall and our air conditioner was not cooling the room

8

Chris

15 Jun 2025

·

Stayed 2 nights

Its summer time but pool wasnt in service.

10

Cindy

4 Mar 2023

·

Stayed 1 night

having a restaurant and bar in the hotel

8

Devin

15 Aug 2024

·

Stayed 1 night

The vast majority of ice machines, restrooms, and other “amenities” had out of order signs on them. Little frustrating

8

lori

14 Aug 2024

·

Stayed 4 nights

The staff, especially housekeeping, was helpful. The ice machines were not working in the lobby and on the 3rd floor

6

Malia

19 Jun 2025

·

Stayed 1 night

The pool had no water, not working. Disappointing after a hot day. Shower pressure was good.

8

Fred

12 May 2024

·

Stayed 1 night

Hotel was generally good and had a Texas Steakhouse with a nice bar on the first floor. Complimentary breakfast was kind of lame, and a family in front of me left very disappointed. There was a lot of construction going on at the time. Good access to the highway though.

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Cleanliness

Feedback is mixed: many note clean rooms and common areas, while others report dirty bathrooms, odors or mold, and missed housekeeping tasks.

Related guest reviews

4

Ann

16 Jan 2025

·

Stayed 1 night

Très sale. Very dirty.

2

Jessica

20 Jan 2025

·

Stayed 1 night

I never leave reviews but because I read them I’m sharing. The hotel was dirty. Our room looked like the bedding was changed and that’s it. There was urine all over the toilet and the whole bathroom smelled like urine. The shower was dirty, there was hair on the floors in the bathroom as well. The toilet and shower needed to be deep cleaned (mold and dirty). When we opened the fridge there was the previous persons opened food inside. The coffee creamers provided for coffee had gone bad. It felt gross. Like they literally changed the bedding and that’s it. Will not be staying at a Hilton Hotel chain again.

10

Etta Lisa

27 May 2025

·

Stayed 2 nights

The cleanliness of the property was excellent- my room was super clean

10

tim

1 Dec 2025

·

Stayed 1 night

Very Clean

4

Bruno

10 Jun 2025

·

Stayed 1 night

The bathroom was filthy

4

John

11 Apr 2025

·

Stayed 1 night

Room was dirty. There were hairs all over the floor of the bathroom and stains through out room. It was very gross

6

Tatia

3 Aug 2025

·

Stayed 1 night

I called for room service but no one answered, after about 6 times I gave up. The tissue holder was disgusting, looked like it hadn't been cleaned in weeks. There also was brown stain near bathroom door couldn't say if it was poop or not. Very disappointed!

10

Pam

10 Nov 2024

·

Stayed 1 night

Hotel staff was great and the rooms was very clean

6

Sharon

5 Jan 2024

·

Stayed 1 night

The hotel is old. There was mold in the bathrooms

10

NIKIA

24 Dec 2023

·

Stayed 1 night

The room was very clean. All of the staff was very friendly. I would stay there again.

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Rooms

Rooms are dated and show wear, with recurring maintenance issues (noisy or ineffective A/C, plumbing and outlet problems, limited USB ports) and occasional noise. Some rooms are spacious with comfortable beds.

Related guest reviews

8

Cecillia

15 Dec 2024

·

Stayed 1 night

Alarm clock behind headboard with no batteries. Outdated outlets on lamp didn’t fit chargers. No USB outlet. Shower faucets backwards for hot/cold water, and spider in the bathroom. Otherwise good stay, a little noisy from other visitors in the hallway, but liked that it had on site restaurant and ample parking and close to interstate.

6

Louis

15 May 2023

·

Stayed 1 night

The hotel room was great. The bed was comfortable and the room was clean. The front desk lady was very friendly and we even got our complimentary cookies. The only complaint was the noise level. While trying to sleep, we could hear the hotel doors opening and closing, and suitcases rolling on the floor.

6

Keith

25 Aug 2025

·

Stayed 3 nights

I had some trouble with checking in but the desk clerk Lavonda helped me out. She was very informative and helpful. The first room we were assigned had been occupied apparently by someone unauthorized. We were reassigned and our second room was clean and comfortable. The hotel was nice but is beginning to show signs of aging. One of the two elevators went out of order and that created some slowdowns with hotel traffic. The area was easy to access being right off the highway. All in all a 7/10 hotel experience.

8

Lewis

17 Mar 2024

·

Stayed 1 night

A middle aged property that needs updating. The room was spacious and the bed was comfortable. Really nice TV. There was paint peeling in numerous places in the hotel; the faucet in my room was very loose and the toilet was one of those small, cheap models. These things detracted from an otherwise very nice stay. There was no free breakfast offered but the snack bar was well stocked and Texas Restaurant was connected and offered all 3 meals. I would definitely stay here again.

4

Jennifer

15 Sept 2024

·

Stayed 1 night

It was very clean in the lobby, and the room was clean, but there was a terrible musty smell- we woke up feeling like we were getting sick, so not sure what the erratic HVAC was blowing on us all night. Fixtures look old, no nightstand or outlets on 1 side of the bed, toilet didn’t flush properly, etc. Needs some love- we expect better from Hilton properties.

2

Rich

10 Sept 2025

·

Stayed 1 night

Rooms so OLD - lobby and halls have a remodel totally fools you - walk into the room and the place is falling apart. Wallpaper peeling, bathtub looks dirty no it’s permanent, so old it just feels dirty.. yuck I literally wanted to get minimal sleep and keep driving to next location

6

Brent

28 Apr 2023

·

Stayed 1 night

Overall ok. Service was prompt, polite and professional. The room had no USB outlets at all. It's 2023. Come on. Big bathroom, no counter. Why? Shower head was broken off.

2

Raymond

12 May 2025

·

Stayed 1 night

While a good location, this is a very old property. While the lobby has been updated, our room was very bad. Bathroom had lots of cracked tile in the shower and floor. Carpet was beyond worn down. Only one side of the bed had a night stand and the light on that one was a bare bulb - no lamp shade. The side with no night stand had no way to plug in devices to charge. WiFi was slower than old AOL dial up.TV remote was non-functional. Overall the room looked like it had not been remodeled or refreshed in several decades. Staff was rude and unresponsive to any issues we raised. DO NOT STAY HERE!

8

Jennifer

19 Nov 2023

·

Stayed 1 night

The room was very hot the air conditioning unit was noisy and would not cool the room.

4

Toni

7 Jun 2025

·

Stayed 1 night

The pool wasn’t “open yet for the season” even though it’s June. If a pool is closed for the season you probably would see stagnant water and algae growth in a brown/green pool. Looks like it’s out of commission and they’re not bothering to tell anyone. If I’d know I would’ve booked at another of the dozen hotels in the immediate area. Next is the air conditioner in the room - it didn’t work. We ended up going to Target and buying a fan. The king size bed was nice and roomy, unfortunately it was similar to a pad of concrete. Extremely uncomfortable - my husband and I switched to the pullout sofa bed, which was also uncomfortable with springs in your back. Lesser of two evils I guess. Cleanliness was an issue as well as faulty electrical, especially in the bathroom. The bathtub did not drain which left you in standing water while showering. An unfortunate stay that we’re sorry to have booked. Will not stay in a Double Tree again and do NOT recommend.

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Service

Many guests praise friendly, helpful staff and smooth check-in, but there are reports of slow or unresponsive assistance and a few unprofessional interactions.

Related guest reviews

10

Elizabeth

26 Jan 2023

·

Stayed 1 night

Staff very pleasant and helpful!

10

Kerry

17 Jun 2025

·

Stayed 1 night

We booked the hotel about 10 minutes before we checked in to get a few hours of sleep on a road trip. The check in process was easy and the front desk was very friendly (even at midnight!) and gave us water and cookies. The rooms were clean and they accommodated my husband and his service animal. Would stay here again!

4

Carla

9 Mar 2025

·

Stayed 2 nights

I arrived at 1 pm on Friday and was turned away and told my room would not be ready until 3 pm. When the receptionist advised me she was not nice at all it seemed I was bothering her. I was so tired and had just landed from my flight driven an hour to the hotel and just wanted to rest. She never offered me the rest room or a drink of water or to even take a rest in the lobby area. I finally got in my room at 4 pm and the room was average needs updates and the bathroom door would not shut and the tub had standing water when I showered. The ac/heating unit was so loud it made it hard to sleep through the night. I messaged the front desk and nothing was done. I was not given towels and wash clothes until I went down stairs and asked the receptionist. I won’t be staying at this hotel again. First impressions are lasting impressions for me.

8

Nakia

7 Oct 2025

·

Stayed 1 night

Front desk staff was amazing!

10

Laurie

17 May 2024

·

Stayed 2 nights

Staff was Amazing from check in till check out. Knew I had a late flight and we're happy for a late check out.

2

Clayteea

29 Jul 2025

·

Stayed 4 nights

Jackie at the front desk was unable to control her self which resulted in the police being called to the facility. She was extremely unprofessional. We have a block of 20 rooms and we evacuated the premises due to Jackie’s behavior. Very unstable. My children were scared and my elderly father was displaced. Jackie said on video that she does not care about her job and continued to show just that with her behavior. Other guest asked her to calm down and she got aggressive with that unrelated guest as well. It was truly a difficult situation and Jackie should not have a job working with people or the public.

2

Raymond

12 May 2025

·

Stayed 1 night

While a good location, this is a very old property. While the lobby has been updated, our room was very bad. Bathroom had lots of cracked tile in the shower and floor. Carpet was beyond worn down. Only one side of the bed had a night stand and the light on that one was a bare bulb - no lamp shade. The side with no night stand had no way to plug in devices to charge. WiFi was slower than old AOL dial up.TV remote was non-functional. Overall the room looked like it had not been remodeled or refreshed in several decades. Staff was rude and unresponsive to any issues we raised. DO NOT STAY HERE!

6

Tatia

3 Aug 2025

·

Stayed 1 night

I called for room service but no one answered, after about 6 times I gave up. The tissue holder was disgusting, looked like it hadn't been cleaned in weeks. There also was brown stain near bathroom door couldn't say if it was poop or not. Very disappointed!

10

Charlene

15 Jul 2023

·

Stayed 1 night

The hotel was exceptionally clean and they have wonderful customer service. We had no issues during our stay and would highly recommend this hotel to everyone. Erica was an exceptional host when we checked in, very polite and helpful.

2

Clayteea

29 Jul 2025

·

Stayed 2 nights

We had to cancel our stay due to a disgruntle employee. Jackie’s attitude was extremely nasty. She was unprofessional and could not control herself which resulted in the local police being called. We canceled over 5 reservations due to Jackie. Her coworkers were embarrassed.

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Location

Convenient just off I-95 with easy parking and several dining options nearby; some guests walked to restaurants. A few found directions confusing.

Related guest reviews

8

Donna

18 Mar 2025

·

Stayed 2 nights

Rooms were clean. The lobby was very nice and appeared to have been recently renovated. The rooms could use some updating, but were nice enough. There are some restaurants nearby. Transportation is definitely needed in this area as things are very "spread out".

6

Keith

25 Aug 2025

·

Stayed 3 nights

I had some trouble with checking in but the desk clerk Lavonda helped me out. She was very informative and helpful. The first room we were assigned had been occupied apparently by someone unauthorized. We were reassigned and our second room was clean and comfortable. The hotel was nice but is beginning to show signs of aging. One of the two elevators went out of order and that created some slowdowns with hotel traffic. The area was easy to access being right off the highway. All in all a 7/10 hotel experience.

10

Nino

14 Mar 2025

·

Stayed 2 nights

Easy parking, ample of dining options

10

Bob

25 Jun 2024

·

Stayed 1 night

Conveniently located off i95 and easy to access towing a boat. Clean facility with dining options located on site.

8

Cathy

14 Apr 2024

·

Stayed 1 night

Near I95. Quiet clean and a good price

10

Jack

17 Mar 2025

·

Stayed 1 night

Needed an emergency stop during a bad storm at night. The location, right off I95 was great. Price was very reasonable. Room was clean and comfortable. TV and wifi worked great.

10

Paul

20 Mar 2025

·

Stayed 1 night

Great place and convenient access.

8

Karen

2 Oct 2025

·

Stayed 1 night

Convenient location. Walk to restaurants. Clean and safe. Good cookies.

8

Charawn

8 Jul 2024

·

Stayed 1 night

Very close to highway. Perfect to visit our family

10

Robert

23 Dec 2024

·

Stayed 4 nights

Nice hotel, very convenient, close to hwy and dinig

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AI-generated summary based on recent guest reviews

Dining

Texas Steakhouse and bar on-site are handy, but breakfast is often not included and reviews of food quality and restaurant service are inconsistent, with long waits or poor breakfasts noted by some.

Related guest reviews

6

Dina E.

4 Mar 2024

·

Stayed 1 night

Stayed one night during a road trip. Overall, this is a decent property. Close to I-95, which worked for us. Front desk staff was efficient and reception area was inviting. Room was a good size. However, the heating/ventilation system was VERY loud. Had to turn it off entirely to get any sleep. Biggest negative was the restaurant. Service was extremely slow and inattentive, and the order was not accurate. The final blow was when the waitress instructed us on exactly how to bus our own dishes. Space could use a thorough cleaning, too. Service at the bar was better. Would consider staying again if in the area due to a good price point, but would avoid the restaurant.

10

John

9 Jul 2023

·

Stayed 1 night

Restaurant was good. Very good service from Brian. Pillows too soft. Otherwise all was good

10

Etta Lisa

16 Jun 2025

·

Stayed 2 nights

This property is always clean inside and out , I feel safe at all times.Staff are always helpful, friendly and professional . The restaurant on property is an added bonus. This is my place to stay when I’m in town.

8

Judith McGourty

9 Jan 2024

·

Stayed 1 night

Good overnight stay. It was quiet & comfortable. Front desk staff pleasant and helpful. Breakfast buffet recommended at adjacent restaurant was awful. Cold, rubber eggs and tasteless coffee.

8

Patrick

1 Jul 2025

·

Stayed 1 night

Good service and a great restaurant/bar connected to the hotel

2

Mary

9 May 2024

·

Stayed 1 night

This hotel was sorry. No cabinets in the bathroom to hold personal items. Very undesirable. Forget eating in the restaurant, took 2 hours to be served. Never again will we stay that this hotel. Not worth the time or money. This was a hospital surgery visit.

6

Lev

20 Nov 2024

·

Stayed 1 night

Property does not offer breakfast. Orbitz.com does sale it as an option.

8

Linda

16 Apr 2025

·

Stayed 1 night

Clean friendly great restaurant attached

2

Lewis

12 May 2024

·

Stayed 1 night

Blood in my bathroom sink. The restaurant attached to the property was by far the worse service and the food was served horrendous it’s Texas grill which is the restaurant property is under repair but the staff was totally amazing the breakfast was very very poor and the electricity to provide for the four microwave and heating system for the frozen bagels and other such items blew twice during my twenty minutes of trying to get my breakfast

6

Patrick

7 Jul 2024

·

Greeting at front desk was friendly. Got cookies and water, too, so a nice touch. General condition of the hotel and room was good, not great. New carpet needed; mini fridge freezer section badly needed defrosting; paint needed in places. Breakfast offering was disappointing. There were bagels, silver dollar pancakes, and such being offered out of plastic storage containers, and coffee in portable urns. I've seen better offerings at most Hamptons and Comfort Inns. Value for what was offered is mediocre. While we didn't hate it, we wouldn't likely stay there again except out of convenience.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$101
February	US$115
March	US$123
April	US$114
May	US$99
June	US$95
July	US$100
August	US$104
September	US$102
October	US$99
November	US$95
December	US$99

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $70	18 $114	19 $112
20 $68	21 $69	22 $70	23 $69	24 $69	25 $110	26 $132
27 $68	28 $69	29 $70	30 $70

Su	Mo	Tu	We	Th	Fr	Sa
				1 $75	2 $117	3 $117
4 $75	5 $75	6 $75	7 $75	8 $75	9 $117	10 $117
11 $75	12 $78	13 $77	14 $79	15 $77	16 $132	17 $132
18 $75	19 $75	20 $111	21 $114	22 $113	23 $135	24 $132
25 $75	26 $75	27 $75	28 $75	29 $75	30 $117	31 $117

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Suite, 1 King Bed with Sofa Bed

Suite, 2 Queen Beds

Room, 1 King Bed with Sofa Bed

Room, 2 Queen Beds, Accessible (Roll-In Shower)

Junior Suite, One King Bed

Room, 2 Queen Beds

Room, 1 King Bed, Accessible

One King Bed, Accessible

Guest reviews

Good

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about DoubleTree by Hilton Hotel Rocky Mount

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Prices for upcoming dates