Extended Stay America Suites - Frederick - Westview Dr

Prices too high for what you get (nothing) When they say breakfast, they mean coffee, instant oatmeal, and granola bars. It took the one person checking in guest over 20 min to check in the two in front of me(didn’t help that the first customer could not understand a word spoken to her -employees please be able to speak clearly to communicate with your customers and not be frustrated when customer doesn’t understand you.) (also need more than one person to check guest in) Carpet in front was worn and had ripples in it.the smell in front area and halls was musty and rank. The smell of pot in the parking lot did not make me feel safe. Room has full fridge , very small microwave, small counter with sink.( not stocked with anything- so no coffee maker, iron, ironing board, hair dryer, utensils, dish ware, pots and pans . I mean nothing! Icing on the cake was they do not have an ice machine- what hotel doesn’t have an ice machine? Them! ( no ice trays in room to even try to make ice. It is a basic room that if you want anything you better bring it or go buy it. Will gladly pay more to get basic amenities hotels normally have , evey hotel ever stayed but here. Definitely lower tier chain. Will never stay here again. Very disappointed in lack of customer service and lack to be helpful.

I would not recommend staying here. The room itself was sad. Light fixtures were in disarray. No USB chargers. Front desk didn't have any spare USB blocks. The AC rattled when it was on. No ice machine. Vending machine was wonky. Two plastic cups were in the bathroom. At checkout the manager hardly paid attention until I told him I wanted to check out. Could not wait to get out of there.

The property is in a nice area with lots of good shops and food. Unfortunately the property itself could use some attention to detail like trash around the building and stairways. The elevator was OOC for part of our stay also. The breakfast is minimal, plan to eat out or bring your own supplies.

In all my years of travel, I have NEVER encountered any hotel that is as filthy as this one. Too many disgusting reasons to list here but the room actually smelled of urine!! We brought our things to the room and immediately turned around left. We were so disgusted we didn't even waste anymore time discussing our "stay".A refund of my expense would be all that I am asking for. Here are few more disgusting issues.1) Dirty diapers around the sidewalk outside.2) Not sure who they were but there were two women who clearly were not hotel staff loitering around the front door and lobby smoking cigarettes and cursing on their phones.3) Someone had kicked in the door to the refrigerator) Vending machine wouldn't "vend". Eleveator smeeled of cigarettes.Please, for the sake of fairness, refund my fees, please, and make sure that this hotel is no longer listed on your website!

Quiet Office Park Setting. I stayed for 7 days with dogs and there was more than sufficient green space outside. They keep the Common Areas clean. There is a laundry facility to wash clothes. Staff was very helpful & friendly. Did I mention it was quiet?

The staff was awesome!!! The thermostat wasn't working correctly in the room and the general manager came to my room immediately and fixed it. Parking was easy and there were plenty of spots. Shopping is very nearby and so many choices... food, movies, shopping and activities. There is a cracker barrel nearby and also Sam's club with a fuel center. Those things are within a 5-minute drive. I was only there for one night but having the refrigerator and freezer was amazing. Everything was clean. The bed is a little stiff and of course that's not the hotels fault everyone has their own preference. I have back issues sorry thought I would include that thinking it might be helpful. All in all I definitely recommend this hotel. I was traveling alone and I felt safe and very comfortable. Thank you again for the hospitality of the staff.

The doors to get into the hotel were not the automatic sliding doors, and since I was traveling alone, it was hard to open the doors and pull my suitcase at the same time. Despite the entryway/front desk area smelling like weed and perfume, the rooms were clean. Customer service was good, they even called after I got to my room to ensure there were no problems. It’s definitely dated, but there was nothing wrong with the rooms. I was happy with the stay.

The bathroom shower had no curtain and I didn’t notice till I woke up at 5am to shower for work and couldn’t shower . Had people in the parking lot with a dog till 11pm talking and dog barking .

The entire place is poorly designed for access and accessibility. From not really having check in loading area, to the doors, to people sitting under the entrance smoking cigarettes, to an over sized luggage cart to having ridiculously narrow halls that the oversize luggage cart doen not fit or turn in. I can't imagine how bad.it would be to try to get a wheelchair into this place.

The outside of the property was well-maintained. The hallway had some trash that was never picked up during the entire three days we were there. The room we stayed in on the first floor was average. Definitely could use a deep cleaning and some air freshener.

Doesn’t look like pictures- more dated, smaller rooms, everything smells bad

The room and hallways had a terrible smell to them. The shower didnt work, and breakfast options were non exisitent. Needless to say first and last time at this property

The room itself smelled like cat urine strongly. The bathroom did smell clean however there was clump of hair on the cutrain and more on the small shelf for soap. It also looked as though the tables by the bed were not wiped as they had something spilled on them that we were able to wipe up.

Dated and cleanliness subpar. Floor sticky. I used Clorox wipes to clean it and it was filthy!! Stale smoke odor in room. Very uncomfortable bed. Drapes old and hooks broken. Will not stay again.

The passage way was not swept or cleaned two day straight, with leaves and dirt all over the floor, which is indicative of overall facility maintenance. I can't understand how you won't swept or vacuum hallways for two days- saw papers, dirt and leaves on the spot for days. No-smoking policy unenforced with elevator and hallways smelling of smokes and weed smells.

The entire hotel smells like mould. This is not a clean hotel. I immediately had hives after sitting in their recliner. Slept with my clothes on over the sheets and I'm not a germaphobe in any way. Some guests live there all the time. My neighbors expected compkete silence after 10pm and kept banging on the wall everytime I made the slightest noise. I got a look at them when arrived and they looked like meth heads. Lots of trash folks here. Pay extra and don't stay here. Like ever. Unless you're a trashy person yourself then, by all means, welcome home!!

In all my years of travel, I have NEVER encountered any hotel that is as filthy as this one. Too many disgusting reasons to list here but the room actually smelled of urine!! We brought our things to the room and immediately turned around left. We were so disgusted we didn't even waste anymore time discussing our "stay".A refund of my expense would be all that I am asking for. Here are few more disgusting issues.1) Dirty diapers around the sidewalk outside.2) Not sure who they were but there were two women who clearly were not hotel staff loitering around the front door and lobby smoking cigarettes and cursing on their phones.3) Someone had kicked in the door to the refrigerator) Vending machine wouldn't "vend". Eleveator smeeled of cigarettes.Please, for the sake of fairness, refund my fees, please, and make sure that this hotel is no longer listed on your website!

Extremely filthy property. Smells of urine. Homeless sleeping outside the property. Seems like a half way residence.

Room was very clean

The room was very spacious. Kitchenette needs a lit bit of updating. Overall, very convenient and a lot of restaurants and shops in the area.

Room was spacious

I would not recommend staying here. The room itself was sad. Light fixtures were in disarray. No USB chargers. Front desk didn't have any spare USB blocks. The AC rattled when it was on. No ice machine. Vending machine was wonky. Two plastic cups were in the bathroom. At checkout the manager hardly paid attention until I told him I wanted to check out. Could not wait to get out of there.

I needed a full kitchen and this room is perfect..it is very clean and the staff is very friendly and helpful

Outdated, room had cigarette odor. Room had been cleaned but with the age of furniture and carpet it appeared dirty and smelled old. Bed was comfortable Air conditioning unit worked well but the fan was very loud.

The staff were very nice and helpful. The only thing I had a problem with was the bed. It is very, very firm so I didn’t sleep very well. Other than that it was a nice stay.

Rooms did not reflect photos online, needs updated, tub curtain rod bent and not attached fully, Formica countertop peeling. Grab bag breakfast poor

The doors to get into the hotel were not the automatic sliding doors, and since I was traveling alone, it was hard to open the doors and pull my suitcase at the same time. Despite the entryway/front desk area smelling like weed and perfume, the rooms were clean. Customer service was good, they even called after I got to my room to ensure there were no problems. It’s definitely dated, but there was nothing wrong with the rooms. I was happy with the stay.

The bathroom shower had no curtain and I didn’t notice till I woke up at 5am to shower for work and couldn’t shower . Had people in the parking lot with a dog till 11pm talking and dog barking .

Burners in room didn't work very well. The staff at the desk when we arrived were not welcoming. The woman did not tell us about the breakfast, Internet service, etc. She was not knowledgeable about the property. She also did not understand how to add an additional night to our reservation. She was poorly trained and not the person who should be working at the front desk greeting customers.

Had a great time. Shonda at the front desk was amazing and incredibly helpful!! Thank you

I experienced discrimination from the staff at the desk and from a guest in the lobby. I will never recommend anyone to stay there

The Front Desk women were very helpful. My room was clean and convenient for entering and exiting the building.

Prices too high for what you get (nothing) When they say breakfast, they mean coffee, instant oatmeal, and granola bars. It took the one person checking in guest over 20 min to check in the two in front of me(didn’t help that the first customer could not understand a word spoken to her -employees please be able to speak clearly to communicate with your customers and not be frustrated when customer doesn’t understand you.) (also need more than one person to check guest in) Carpet in front was worn and had ripples in it.the smell in front area and halls was musty and rank. The smell of pot in the parking lot did not make me feel safe. Room has full fridge , very small microwave, small counter with sink.( not stocked with anything- so no coffee maker, iron, ironing board, hair dryer, utensils, dish ware, pots and pans . I mean nothing! Icing on the cake was they do not have an ice machine- what hotel doesn’t have an ice machine? Them! ( no ice trays in room to even try to make ice. It is a basic room that if you want anything you better bring it or go buy it. Will gladly pay more to get basic amenities hotels normally have , evey hotel ever stayed but here. Definitely lower tier chain. Will never stay here again. Very disappointed in lack of customer service and lack to be helpful.

Entire hotel smells like mold and cigarettes. Stains all over the counters and fridge. Hotel front desk is rarely there and when they are they seem annoyed by you. Stay elsewhere

Perfect for us. Stayed overnight and it was clean with a comfortable bed. Staff was friendly and professional.

We asked for help to change our reservations and were given wrong information at the desk, resulting in being charged for an extra night we did not stay there. We tried to negotiate, but the hotel refused to return our money even tho we explained we were following the direction given to us from the front desk. It was horrible!

The staff was awesome!!! The thermostat wasn't working correctly in the room and the general manager came to my room immediately and fixed it. Parking was easy and there were plenty of spots. Shopping is very nearby and so many choices... food, movies, shopping and activities. There is a cracker barrel nearby and also Sam's club with a fuel center. Those things are within a 5-minute drive. I was only there for one night but having the refrigerator and freezer was amazing. Everything was clean. The bed is a little stiff and of course that's not the hotels fault everyone has their own preference. I have back issues sorry thought I would include that thinking it might be helpful. All in all I definitely recommend this hotel. I was traveling alone and I felt safe and very comfortable. Thank you again for the hospitality of the staff.

Burners in room didn't work very well. The staff at the desk when we arrived were not welcoming. The woman did not tell us about the breakfast, Internet service, etc. She was not knowledgeable about the property. She also did not understand how to add an additional night to our reservation. She was poorly trained and not the person who should be working at the front desk greeting customers.

The property needs more staff. The front desk was often under staffed or no one was there.

Prices too high for what you get (nothing) When they say breakfast, they mean coffee, instant oatmeal, and granola bars. It took the one person checking in guest over 20 min to check in the two in front of me(didn’t help that the first customer could not understand a word spoken to her -employees please be able to speak clearly to communicate with your customers and not be frustrated when customer doesn’t understand you.) (also need more than one person to check guest in) Carpet in front was worn and had ripples in it.the smell in front area and halls was musty and rank. The smell of pot in the parking lot did not make me feel safe. Room has full fridge , very small microwave, small counter with sink.( not stocked with anything- so no coffee maker, iron, ironing board, hair dryer, utensils, dish ware, pots and pans . I mean nothing! Icing on the cake was they do not have an ice machine- what hotel doesn’t have an ice machine? Them! ( no ice trays in room to even try to make ice. It is a basic room that if you want anything you better bring it or go buy it. Will gladly pay more to get basic amenities hotels normally have , evey hotel ever stayed but here. Definitely lower tier chain. Will never stay here again. Very disappointed in lack of customer service and lack to be helpful.

The property is in a nice area with lots of good shops and food. Unfortunately the property itself could use some attention to detail like trash around the building and stairways. The elevator was OOC for part of our stay also. The breakfast is minimal, plan to eat out or bring your own supplies.

Extremely filthy property. Smells of urine. Homeless sleeping outside the property. Seems like a half way residence.

Quiet Office Park Setting. I stayed for 7 days with dogs and there was more than sufficient green space outside. They keep the Common Areas clean. There is a laundry facility to wash clothes. Staff was very helpful & friendly. Did I mention it was quiet?

Good location and nice facility. A super value for the place

Property was clean and very close to amenities.

The staff was awesome!!! The thermostat wasn't working correctly in the room and the general manager came to my room immediately and fixed it. Parking was easy and there were plenty of spots. Shopping is very nearby and so many choices... food, movies, shopping and activities. There is a cracker barrel nearby and also Sam's club with a fuel center. Those things are within a 5-minute drive. I was only there for one night but having the refrigerator and freezer was amazing. Everything was clean. The bed is a little stiff and of course that's not the hotels fault everyone has their own preference. I have back issues sorry thought I would include that thinking it might be helpful. All in all I definitely recommend this hotel. I was traveling alone and I felt safe and very comfortable. Thank you again for the hospitality of the staff.

The doors to get into the hotel were not the automatic sliding doors, and since I was traveling alone, it was hard to open the doors and pull my suitcase at the same time. Despite the entryway/front desk area smelling like weed and perfume, the rooms were clean. Customer service was good, they even called after I got to my room to ensure there were no problems. It’s definitely dated, but there was nothing wrong with the rooms. I was happy with the stay.

This was a great value for a comfortable, no frills, clean, safe, comfortable bed, safe area, easy parking place to stay. Not a luxury hotel, but not disappointing either. The kitchen was clean, everything worked. Also, air conditioning was quiet while running.

WOW...this was scary. Im pretty sure this was a converted half-way house or low income housing facility with some rooms to rent. I did not feel safe at all, barely slept, heard screaming in the other rooms and hallways all night, pretty sure I heard a fight, banging in the hallways, I was exreamly scared and there were people hanging out in the lobby that "were not travellers", they were drinking and scared me...I didnt even feel comfortable going to my car. Stay away at all costs !!!

My only complaint was breakfast....very littler available. It was much better a few years ago.

It appears there are long term guests staying in this facility, it appears more like an residential apartment complex than a hotel. Advertised as breakfast included but we were told at the check in that it was grab and go, when we went during the breakfast hours, the table was empty - the receptionist told us that there didn't receive the delivery. Bed and shower were ok.

Prices too high for what you get (nothing) When they say breakfast, they mean coffee, instant oatmeal, and granola bars. It took the one person checking in guest over 20 min to check in the two in front of me(didn’t help that the first customer could not understand a word spoken to her -employees please be able to speak clearly to communicate with your customers and not be frustrated when customer doesn’t understand you.) (also need more than one person to check guest in) Carpet in front was worn and had ripples in it.the smell in front area and halls was musty and rank. The smell of pot in the parking lot did not make me feel safe. Room has full fridge , very small microwave, small counter with sink.( not stocked with anything- so no coffee maker, iron, ironing board, hair dryer, utensils, dish ware, pots and pans . I mean nothing! Icing on the cake was they do not have an ice machine- what hotel doesn’t have an ice machine? Them! ( no ice trays in room to even try to make ice. It is a basic room that if you want anything you better bring it or go buy it. Will gladly pay more to get basic amenities hotels normally have , evey hotel ever stayed but here. Definitely lower tier chain. Will never stay here again. Very disappointed in lack of customer service and lack to be helpful.

When we arrived, we were greeted right away. The check in process was easy. We got onto our floor to walk to our room. The ground had a lot of trash on it ans the hallway smelled like cigarette smoke and mildew. We got to our room and it looked clean. After a long car ride, we were looking forward to a nice warm shower. Well, there was not any hot water ans we were not informed when we arrived. So we had to take cold showers. When we woke up, we went down for brekfast and there was only coffee and 1 muffin left. So, we went and got our stuff, checked out (thats when we said there was no hot water and they said they were working on it) and then we went elsewhere for breakfast. This hotel is not for just an overnight stay, more geared towards long term hotel stays. We know to stay clear of this hotel chain for the future.

No breakfast, just coffee

The property is in a nice area with lots of good shops and food. Unfortunately the property itself could use some attention to detail like trash around the building and stairways. The elevator was OOC for part of our stay also. The breakfast is minimal, plan to eat out or bring your own supplies.

Rooms did not reflect photos online, needs updated, tub curtain rod bent and not attached fully, Formica countertop peeling. Grab bag breakfast poor

Stay was fine they need more selection on their grab and go breakfast, friendly, helpful staff. Dislike the biweekly cleaning of the rooms. I enjoy my stay feel safe