Holiday Inn National Airport/Crystal City by IHG

Clean room | Friendly Staff

Very kind and helpful staff, okay amenities, good breakfast, decent quality rooms, okay level of room quality/cleanliness for the price.

No hot water. Old, outdated rooms. Bathroom dirty upon arrival. One elevator working.

The room was very clean, and the house keeping staff were amazing! On Friday morning we had breakfast at the restaurant, the buffet was down so you could only order from the selection of maybe 6-8 dishes and side items like bacon or potatoes were not included. The woman working there Friday was great, she was helpful and explained everything. However, the hostess on Saturday was very standoff and unpleasant. The gym wasn't that big but you could get a simple work out in. It was not a bad stay just not a great one either. Oh and they messed up mine and my husbands breakfast order and he is lactose intolerant so when a person says no cheese it should be respected. I do not eat pork and the omelet had both sausage and bacon after I asked for a veggie. The wifi worked fine, and the TV was good. Location wise it was perfect. There were several people who were going to the airport and the hotel provided a shuttle.

The room was outdated, but otherwise fine. My chief complaint is, on the last night of my weekend stay, a staff member entered my room unannounced. It was around 10pm & I was in bed alone. I was woken up by a strange man casually walking around my suite. When I yelled at him and asked who he was and to get out of my room, he made some pushing gesture with his hands before leaving. No words, no apology, no explanation by the front desk. Nothing. I felt incredibly violated & unsecure in my room. I will never stay here again.