Name: Crowne Plaza Crystal City-Washington, D.C. by IHG
Address: 1480 Crystal Drive, Crystal City, Arlington, Virginia, United States of America, Arlington, Arlington County, US
Price range: US$123–US$453 per night
Rating: 8.2

What guests think

At Crowne Plaza Crystal City-Washington, D.C. by IHG, travelers praise the convenient Crystal City location near the Metro, restaurants, and DCA—with an airport shuttle—while feedback varies on room condition, cleanliness, service consistency, and value.

Guests often like the comfortable beds and the onsite Starbucks and tavern. Recurring downsides include dated rooms with small bathrooms and thin walls, elevator and hallway heat issues, inconsistent housekeeping, occasional pests, and high nightly parking fees. Overall, expect a convenient base with tradeoffs in maintenance and consistency.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

The DCA airport shuttle and on-site options like a Starbucks, tavern, and gym are appreciated. Common complaints include slow or out-of-service elevators, warm or musty hallways, and expensive parking around $40–$45 per night; there is no pool.

Related guest reviews

6

John

11 Jul 2025

·

Stayed 1 night

This hotel is very dated. No USB/C connections in the rooms. Very small bathrooms. The elevators are old & small as well. They have a bar/restaurant on the property and when we walked in was like going back to the 80s. Bar is very old. Oh, I almost forgot they $44 per night for parking

8

Johnna

9 Aug 2025

·

Stayed 3 nights

The property was clean and the staff was great. There was no a/c in the hallways and it was 100 degrees outside. The a/c in the room worked but from your room to the elevator nothing. The mattresses were hard and uncomfortable. There is a Starbucks on site and the bar/restaurant was good. We only stayed for 3 days so for that it was fine. I wouldn’t stay for longer than that.

10

Kevin

27 Aug 2025

·

Stayed 3 nights

Very clean hotel with and the location is super convenient. Walkable distance to the metro station and several restaurants and coffee shops. I used the gym several times and appreciated the water refill stations. The only issue was that the elevators and hallways had a musty smell and were considerably warmer than the lobby. The room, however, had no smell which was more important. One of the elevators was closed for maintenance during our stay which resulted in longer wait times and crowded rides but I'm sure that's temporary.

8

Conrado Abando Julian

30 Dec 2024

·

Stayed 4 nights

It said shuttle service was available. I didn’t realize that the shuttle available only for Reagan International Airport. Didn’t know there was a closer airport. I flew into Dulles IAD. For someone like me who doesn’t travel much, maybe that is something that should be prominently stated. Otherwise, it was a great experience.

8

Maiker

8 Apr 2025

·

Stayed 4 nights

There was no shuttle running whatsoever at all between 11pm-midnight to pick me from the airport. Another hotel shuttle was nice enough to drop me off at my hotel. When checkout comes, front desk informed me shuttle service does not begin until 4:30am while my flight depart at 6am. There was no exception whatsoever to send me earlier when I requested it. The current front desk lady was not friendly at all. I would not recommend staying at this hotel if you have an earlier flight and/or late arrival unless you’re ok to Uber.

8

Catherine

21 Nov 2025

·

Stayed 1 night

All was clean, staff pleasant, shuttle to the airport 1/2 hourly starting at 0:4:30.

6

Shelia

31 Jul 2025

·

Stayed 2 nights

The hotel needs updating. The A/C could not keep up and my room never got below 78 degree's despite turning it down to 70. The $44 for parking is very expensive. Good walkable location close to restaurants. It is my understanding they have a shuttle to Reagan Airport which I'm sure is convenient for those travelling.

10

Beth

21 Nov 2025

·

Stayed 1 night

clean room, friendly staff, excellent airport shuttle

8

Stacey

24 Jan 2024

·

Stayed 2 nights

Stay was overall wicked good, but only 1/3 elevators were working so being on the 11th floor and having to wait 10-15 minutes just for an elevator while trying to maintain a schedule wasn’t the easiest. Rooms were clean and food was good at on-site restaurants little pricey for out of towners

2

Ben

1 Aug 2024

·

Stayed 1 night

There is NO airport shuttle from Dulles IAD to Crowne Plaza. We had to pay an additional $60 dollars to get here. The check in experience was not good. For Elite members this was terrible. The room is basic and for $240 for one night this is overpriced. There’s a small corner shop but the website makes it look much bigger. CVS is around the corner! Front desk also challenged the booking when it was correct. Decided to leave instead of booking more nights.

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Cleanliness

Many reviews note clean rooms, but cleanliness is inconsistent. Multiple guests reported missed details and pests (e.g., bedbugs, lice, mice), plus occasional musty odors in corridors or elevators.

Related guest reviews

6

Sharon

13 Apr 2025

·

Stayed 2 nights

The desk clerk(s) were friendly and helpful. However, my daughter and I were forced to leave the hotel at 4:00 am due to bed bug(s). My daughter was bitten and her forearm began to swell. The desk clerk on duty was notified and did not offer any remedy other than to let management know about the issue and have the room treated. I am a longtime IHG member. We lost 7 hours of rest/relaxation at this facility. Most favorite time spent was at the Potomac Social Tavern. The bartender and the wait staff were very attentive to our needs. Food was delicious.

6

Carlos

30 Jul 2025

·

Stayed 3 nights

Found one bed bug on the date of departure. Disappointed that courtesy bottle of water to make the coffee was not provided.

8

William

5 Oct 2025

·

Stayed 2 nights

Other than the empty wine bottle and lingerie left behind the bed, it was a good experience. Location was good. Staff were friendly.

6

Chris

26 May 2025

·

Stayed 3 nights

Nothing fantastic but not the worst either. It served its purpose for the weekend. The front desk staff were really nice. My only issue was there quite a few strands of hair around the room but more so in the bathroom (shower, toilet, floor). So not sure if maybe the cleaning staff may want to implement hair nets but it was kind of a turn off if the bathrooms are supposed to present that they are clean.

6

Rosaura

3 Sept 2024

·

Stayed 2 nights

My friend was scare she saw rats in the room and they change to another room.

6

Melissa Delmar

2 Sept 2025

·

Stayed 2 nights

The bath room shower was dingy. The curtain was dingy.

4

mark

19 Aug 2024

·

Stayed 3 nights

Mice in the room. Not clean

10

Robert

13 Nov 2025

·

Stayed 4 nights

Very clean hotel. Staff was very courteous.

2

Aswad

3 Sept 2024

·

Stayed 3 nights

Horrible experience. We woke up with bites/hives on our body. Assuming from bed bugs. We had another couple who rented a room several floor away and the same case for them as well. We just got back home today and hoping it doesnt spread around the house.

6

Kyra

28 Nov 2025

·

Stayed 2 nights

The staff was very nice, the room was clean, and the beds were comfortable. However, the walls are extremely thin. I could hear conversations and noise from the rooms around me all night, so I wasn’t able to get the quiet rest I came for.

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Rooms

Beds are generally comfortable, but rooms feel dated, bathrooms are small, and noise carries through thin walls; AC can be loud or struggle. Amenities vary by room, with some lacking a fridge or USB ports.

Related guest reviews

6

John

11 Jul 2025

·

Stayed 1 night

This hotel is very dated. No USB/C connections in the rooms. Very small bathrooms. The elevators are old & small as well. They have a bar/restaurant on the property and when we walked in was like going back to the 80s. Bar is very old. Oh, I almost forgot they $44 per night for parking

8

Zohal

14 Jun 2025

·

Stayed 3 nights

Excellent property overall. My only issues were that the wall was thin and could hear conversations from either outside or adjoining room, not sure, and the AC was struggling to cool the room and was also very loud. Otherwise everything was great

6

Chris

14 Apr 2025

·

Stayed 1 night

AC unit periodically got very load. Tub had many repaired chips. Other than those to items room was fine.

10

Raven

18 Apr 2025

·

Stayed 3 nights

I have stayed here about five times in the last year. It is convenient being so close to the Metro. Easy to get into DC and easy to go down to Alexandria. Sayid checked me in this last time, and he gave me a great room location. Away from the elevators and in a quiet corner. I very much appreciate the small things like that whenever I'm checking in to a hotel. Especially as a solo traveler who often is also working while traveling. The hotel is clean, the rooms are spacious, and the beds are one of the most comfortable beds I've ever slept on.

6

NiAza

30 Aug 2025

·

Stayed 2 nights

rooms feel small and cluttered, the bathroom is so small and with two people your body is just touching so much of the curtains and the door and the toilet and then the sink. pillows aren’t soft at all, super flat and the comforter was very thin. i loved the parking garage and the set up of that, very convenient and safe but beyond that, snack selection was lacking and amenities were lacking as well.

6

marlene

30 Mar 2025

·

Stayed 2 nights

The stay was overall average, the rooms needs to be updated and rooms can have an update on decor. Lighting and decor was outdated.

6

TIFFANY

24 Dec 2022

·

Stayed 19,345 nights

Ok experience. And I was not able to check in early Due to a computer issue.Rooms were outdated. Bathroom was incredibly small and I was always bumping into the toilet even though I am a small person. My card key was always malfunctioning.

6

Mark

8 Jan 2023

·

Stayed 1 night

Not what I expected for a CP. This place is getting old and showing it’s age. Vanity area in bathroom was extremely small . Bedding was comfy. Overall a nice stay but wouldn’t be my first choice .

6

Ariel

16 Dec 2024

·

Stayed 3 nights

The queen beds are really full size and the room didn't have a refrigerator.

6

Kyra

28 Nov 2025

·

Stayed 2 nights

The staff was very nice, the room was clean, and the beds were comfortable. However, the walls are extremely thin. I could hear conversations and noise from the rooms around me all night, so I wasn’t able to get the quiet rest I came for.

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Service

Service ranges from very friendly, helpful staff and smooth check-ins to reports of rude or unresponsive front desk, reservation or room-type mix-ups, and poor follow-through on issues.

Related guest reviews

2

James

6 Nov 2025

·

Stayed 3 nights

Upon arrival, they confirmed that they had cancelled my room without informing me, and were relocating me to a hotel 4.5 miles away (which was not an option) - I’m still waiting for my refund!

4

Leslie

18 Aug 2025

·

Stayed 3 nights

Everyone has a damn attitude here. Front desk women (both morning and afternoon) are just nasty and can’t even have the decency to look you in the eye or fake a smile. NOBODY PICKS UP THE PHONE, so good luck if you ever need anything or just have a question. Same nasty, rude women probably also refuse to answer calls unless for new bookings (my guess). Airport van driver also rude because he was stupid enough to not recognize the color of my luggage and got mad at me. Make it make sense. It is mediocre at best. The property is run down in a mediocre area of this crystal city place which I would never visit if it was not for a business trip. Places like these often can be more pleasant if staff were not so blatantly miserable with their jobs. I would not stay here again.

10

Judith

31 Dec 2024

·

Stayed 4 nights

I recently had an exceptional stay at Crown Plaza Crystal City Washington DC, and I wanted to take a moment to commend Trina at the front desk. She went above and beyond to ensure we had everything we needed, making our experience truly memorable. Her professionalism, kindness, and willingness to assist with even the smallest requests made all the difference. Trina’s exceptional customer service is a true asset to the hotel, and I wouldn’t hesitate to recommend Crown Plaza Crystal City Washington DC to others based on her outstanding support alone. Thank you, Trina, for going the extra mile!

10

Talisha

20 Aug 2025

·

Stayed 2 nights

Everyone was friendly

10

Raven

18 Apr 2025

·

Stayed 3 nights

I have stayed here about five times in the last year. It is convenient being so close to the Metro. Easy to get into DC and easy to go down to Alexandria. Sayid checked me in this last time, and he gave me a great room location. Away from the elevators and in a quiet corner. I very much appreciate the small things like that whenever I'm checking in to a hotel. Especially as a solo traveler who often is also working while traveling. The hotel is clean, the rooms are spacious, and the beds are one of the most comfortable beds I've ever slept on.

10

Beth

24 Nov 2025

·

Stayed 3 nights

Great service with airport shuttle, lady who cleaned my room every day was awesome. Staff were helpful and friendly and the salmon from the restaurant was really good. Love the location - very convenient to the Metro, lots of restaurants, a pharmacy and a Whole Foods. Would definitely stay here again.

4

Renevan

1 Sept 2025

·

Stayed 2 nights

From the time I got there till this time I left, the receptionists could not get anything right

8

Maiker

8 Apr 2025

·

Stayed 4 nights

There was no shuttle running whatsoever at all between 11pm-midnight to pick me from the airport. Another hotel shuttle was nice enough to drop me off at my hotel. When checkout comes, front desk informed me shuttle service does not begin until 4:30am while my flight depart at 6am. There was no exception whatsoever to send me earlier when I requested it. The current front desk lady was not friendly at all. I would not recommend staying at this hotel if you have an earlier flight and/or late arrival unless you’re ok to Uber.

10

Oboerhiri

1 Jan 2025

·

Stayed 2 nights

I recently stayed at the Crowne Plaza Crystal City-Washington, D.C., and it was a fantastic experience from start to finish! Upon arrival, I was greeted warmly by Karen at the front desk, who went above and beyond to make my stay comfortable. I arrived earlier than the usual check-in time, but Karen worked her magic and found a room for me right away. Her professionalism and cheerful demeanor made a great first impression. As someone visiting the area for the first time, I appreciated Karen's local expertise. She recommended some incredible dining spots nearby that I wouldn't have found otherwise. Each suggestion turned out to be a culinary delight, making my trip even more memorable. The hotel itself was spotless and well-maintained, with all the amenities you could ask for, but Karen's exceptional service truly stood out. It's clear she takes pride in her work and values her guests. I highly recommend this hotel to anyone visiting the D.C. area and will definitely return. Thank you, Karen, for making my stay so enjoyable!

4

Tariq

31 Oct 2025

·

Stayed 1 night

I booked a King bed months in advance and when we arrived the hotel was fully booked and our room was given away. My wife and I had to get 2 smaller beds and couldn’t sleep together.

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Location

Excellent for access to DCA and Washington, D.C., with an easy walk to the Metro, restaurants, and shops in Crystal City. Many guests describe the area as safe and convenient.

Related guest reviews

8

Melissa

16 Aug 2025

·

Stayed 1 night

A perfectly acceptable hotel in a very safe, boring area, very close to the airport. Perfect for what it is, don’t go if you’re looking for a fun time.

10

karli

5 Aug 2025

·

Stayed 2 nights

Great location. Convenient to airport and city.

10

Matthew

9 Sept 2023

·

Stayed 3 nights

Always enjoy staying here. Very easy to access Metro down the street and the Amazon Fresh store across the street. Great area!

10

Cheryl

3 Aug 2024

·

Stayed 2 nights

Great location, walkable to coffee shops, restaurants, and the Metro. Easy access into DC. Spacious and comfortable room. Helpful staff. The free airport shuttle is a great bonus.

10

Beth

24 Nov 2025

·

Stayed 3 nights

Great service with airport shuttle, lady who cleaned my room every day was awesome. Staff were helpful and friendly and the salmon from the restaurant was really good. Love the location - very convenient to the Metro, lots of restaurants, a pharmacy and a Whole Foods. Would definitely stay here again.

10

Anne

27 May 2025

·

Stayed 5 nights

Crowne Plaza is close to the Metro, with easy access to DC. We enjoyed the Starbucks Coffee and the gym.

10

Sarah

9 Nov 2025

·

Stayed 1 night

Clean, quiet, spacey, great location, 5 minute walk to the metro and Whole Foods came in handy.

10

CHRISTY

13 Dec 2022

·

Stayed 4 nights

Great location, friendly staff, convenient to metro and airport. Starbucks onsite,yay!

10

Sarah

19 May 2025

·

Stayed 2 nights

This property was a great location and the people were very helpful. Very close to Metro and restaurants.

10

Phebe

4 Jan 2025

·

Stayed 3 nights

Close to the Metro, comfortable bed, affordable, walkable to restaurants and Pentagon City mall—what else could we ask for?!

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Dining

The on-site tavern earns positive feedback and there is a Starbucks in the hotel. Breakfast and food quality vary and can be pricey, and service is sometimes slow or understaffed.

Related guest reviews

6

Kenneth

8 Sept 2023

·

Stayed 4 nights

Overpriced breakfast. Broken coffee machine. Staff had limited knowledge of area. Gift shop food was limited. Poor cable channels.

8

Michelle

4 Sept 2023

·

Stayed 2 nights

All was great except the food which was mediocre

8

Johnna

9 Aug 2025

·

Stayed 3 nights

The property was clean and the staff was great. There was no a/c in the hallways and it was 100 degrees outside. The a/c in the room worked but from your room to the elevator nothing. The mattresses were hard and uncomfortable. There is a Starbucks on site and the bar/restaurant was good. We only stayed for 3 days so for that it was fine. I wouldn’t stay for longer than that.

10

Dana

24 Jun 2025

·

Stayed 2 nights

Excellent stay! Very clean, beds and pillows are super comfortable, AC worked great as it was 100 outside. Shower had lots of pressure and the tub/shower is very roomy. Enjoyed our town night stay. The restaurant onsite is very good also!!

8

Michael

3 Jan 2023

·

Stayed 19,357 nights

Nice hotel, only issues are; lots of construction around the area and the breakfast, especially the dairy products were rancid. Thankfully, there is a Starbucks in the lobby.

10

Jeffrey

26 Nov 2024

·

Stayed 2 nights

Very nice hotel in a great location! Clean, comfortable, quiet and the restaurant was the best we've ever had in a hotel!

10

Nyia

22 Jul 2025

·

Stayed 3 nights

Enjoyed my stay here, staff were great! Didn’t get a chance to try out the breakfast buffet but the restaurant in the lobby was a great. Food was fresh.

8

Kathleen

8 Apr 2023

·

Stayed 3 nights

The hotel was very nice, clean and comfortable. We were able to check in early, used the airport shuttle both to and from the airport and the hotel is located very close (few minute walk) to the Metro which was very convenient. The staff servicing breakfast was efficient and friendly but unfortunately the food, which we had paid additional for, was awful.

8

Destiny

1 Aug 2025

·

Stayed 3 nights

Restaurant food was average if you need a quick bite. Breakfast buffet was reasonably priced.Driver to airport was late for the 4:30 AM shuttle and had to get an uber to the airport. Staff was very helpful and courteous.

10

Katie Lynn

30 Aug 2024

·

Stayed 2 nights

Excellent food in the restaurant at the hotel

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Month	Average price
January	US$109
February	US$139
March	US$302
April	US$377
May	US$318
June	US$308
July	US$205
August	US$123
September	US$198
October	US$216
November	US$121
December	US$103

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $411	15	16 $453	17 $175	18 $123	19 $123
20 $162	21 $175	22	23	24 $181	25 $151	26 $151
27 $166	28 $179	29 $168	30 $172

Su	Mo	Tu	We	Th	Fr	Sa
				1 $157	2 $127	3 $127
4 $151	5 $163	6 $175	7 $162	8 $162	9 $236	10
11 $149	12 $162	13 $165	14 $162	15 $162	16 $127	17 $127
18 $149	19 $162	20 $162	21 $162	22 $162	23 $304	24
25 $276	26 $162	27 $165	28 $162	29 $162	30 $127	31 $127

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Monthly average prices

About this property

Location

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

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FAQs about Crowne Plaza Crystal City-Washington, D.C. by IHG

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