Holiday Inn Express Hotel and Suites Lake Charles by IHG

Check in eas easy staff was friendly and helpful hotel was quiet. Location was perfect room was nice bed was comfortable. Would definitely stay again

Front desk was phenomenal & staff was very friendly. The breakfast was really good and the pool was nice. The pool area and front lobby/breakfast area was clean and up to date. The rooms need updating badly/ there was peeling paint in the tub and I did not feel like the surfaces in the room were cleaned. There was mold and years of dust all along the bathroom door. As a former Holiday inn express employee I expected more from the cleanliness of the rooms. I don’t think I would’ve wanted to stay longer than my 2 night stay.

Friendly staff, clean rooms, good location, would stay again

Ramona was awesome and made our visit very memorable and was very helpful and courteous throughout the visit, however the young lady who works the 7-3 shift was not so helpful and friendly. I told her we needed towels being that we ran out and to her it didn’t seem like a sense of urgency. When we came back someone had entered our room, removed the towels and didn’t place any more so I mentioned to her about the towel situation and stated that our trash wasn’t removed or bed made up. She proceeded to say someone else will come back to clean etc. but that didn’t make sense.We didn’t even stay our full time because it was giving us we were a bother to her so we packed up, left and went back home. My husband did also say the lady from the late night shift 11-7pm was very friendly as well. Overall we enjoyed our stay whilst we were here and visiting the Casinos but we won’t be visiting again.

Staff