Name: Wingate by Wyndham Lake Charles Casino Area
Address: 1731 West Prien Lake Road, Lake Charles, Louisiana, United States of America, Lake Charles, Louisiana, US
Price range: US$110–US$167 per night
Rating: 8.3

What guests think

At Wingate by Wyndham Lake Charles Casino Area, travelers frequently praise the friendly staff, convenient location near the casinos and shopping, and the helpful shuttle, while feedback about room condition, cleanliness, and breakfast quality varies widely across stays.

Many guests find rooms comfortable and sleep well, and several highlight easy parking and good value compared with the casino hotels. Recurring downsides include dated decor, maintenance issues, humidity or AC problems, and inconsistent housekeeping, with reports of odors, mold, and occasional pests. Breakfast ranges from excellent to cold or understocked, and some stays were affected by elevator problems or ongoing renovation work. Expect a convenient base with friendly service, but variable room quality.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Free shuttle to nearby casinos is a major plus and runs late on busy nights, though multiple reviews note the van is old and worn. Guests mention easy parking, a small outdoor pool, and occasional elevator or renovation issues.

Related guest reviews

4

Tyron

23 Aug 2025

·

Stayed 1 night

Staff was friendly and very helpful. Place was clean. Though the room had some problems. Floor was saturated due to A/C. Staff upgraded my room which was great. Only other problem is having to call the front desk to get the elevator to the 3rd floor due to the up/down buttons being missing.

10

Randy

12 Oct 2025

·

Stayed 1 night

Parking was easy and safe. Close to the casinos and Sam’s. The breakfast was very good and plentiful.

8

Leo

2 Jan 2025

·

Stayed 1 night

Closest off-site hotel to the casinos. We went on New Years and they offered a shuttle until 3 am. The hotel was clean and well organized with 2 elevators for efficiency. A breakfast included in the A.M.

10

Amanda

14 Aug 2023

·

Stayed 1 night

everything was great. Customer service, breakfast and room cleanliness was awesome. The beds were comfy and soft. Especially loved the shuttle service to the casino!

10

raymond

23 Sept 2024

·

Stayed 2 nights

shuttle van needs upgrade

10

CasandraM

4 Jun 2024

·

Stayed 1 night

The staff was super friendly and this is the ONLY HOTEL IVE EVER BEEN TO THAT HAS A 24 HR POOL OUTSIDE AND IT FELT GREAT

10

KEN

3 Nov 2025

·

Stayed 1 night

Parking was easy, Breakfast was good, room was great, staff was very friendly and professional!

10

Jose

29 Dec 2024

·

Stayed 1 night

Close to the casino and they have shuttle til 3:00am

8

Erick

18 Aug 2025

·

Stayed 1 night

It was a nice stay. The only thing was that the elevator issue. Going up ok but coming down we had to call the desk to send it to our floor.

8

Lesley

19 Aug 2024

·

Stayed 1 night

I like that, they offered free shadow service to the casino. The downside with that was the shuttle bus was rundown and filthy.

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Cleanliness

Feedback is mixed: many describe clean rooms and common areas, but several report dusty fixtures, odors, mold or mildew in bathrooms, stained linens, and pests. Housekeeping consistency varies between stays.

Related guest reviews

4

Dawn

21 Jun 2025

·

Stayed 1 night

Check in staff friendly. But check out staff very unfriendly. Had peeling paint in window sill, rust on door knobs in room, had mold and mildew, calcium build up in bathroom. No hand soap and no body wash in bathroom. Kleenex box was empty. This property needs a major overhaul. This was just a 1 night stay and I won’t stay again.

6

Monique

29 Nov 2025

·

Stayed 2 nights

Chose to stay at this property after leaving another property due to the lack of cleanliness. The room I stayed in at this hotel was much better than the one I left, but this could also use some attention to detail when it comes to cleaning. The lamps were a bit dusty age hard water stains on the shower head and faucet. There was something that spilled on the side of the night stand that had dried and not been cleaned. There was also some wear and tear in the bathroom. But I'd take that over the mold, mildew, and rust that was in the previous hotel I checked in to before coming here.

6

Lauren

2 Mar 2025

·

Stayed 1 night

My husband went to make coffee this morning and there was a leftover used coffee pod still in the coffee maker. Gross!

4

Tia

16 Jun 2024

·

Stayed 1 night

Breakfast had roaches crawling down wall and landing on waffles. In room bathroom had dry wall damage from what looked like water leak and poor repair job. Other visitors running up and down halls all times of night

2

Jason

17 Jul 2025

·

Stayed 1 night

Tile was falling off the bathtub. Had to put them back. Took pictures so I don’t get charged for it.

6

Elwood

23 Sept 2025

·

Stayed 1 night

rooms were not that clean, floor was sticky, bathroom was not that clean water pressure was low, TV had to be reset when we got in room

2

Lisa

31 Dec 2024

·

Stayed 1 night

Room 340 smelled just like urine and was very strong. Hotel seems nice until you get to the rooms. They need to change carpets to regular floors and it might help because walking on floor socks were black

8

Jacques Morgan

28 Oct 2024

·

Stayed 1 night

Excellent and friendly staff, free shuttle services to and from casino area, cookies available to guests, and pet friendly. Rooms well appointed, fridge, microwave, comfy bed, tv, lots of room. Located across from numerous shopping locations. Only complaint was bathroom was filthy, tub dirty, excessive soap and who knows what else around floor of bathroom.

8

BERNARD

28 Nov 2025

·

Stayed 1 night

Front desk staff was extremely helpful and polite. Unfortunately, the room we had been placed in. It was very evident that it had not been thoroughly cleaned as we found evidence of unclean bed. Linens and personal toiletries had been left in the bathroom by a previous patron. When we brought this to the attention of the clerk at the front desk, she promptly placed us more adequate room, and we were very grateful for her kindness and professionalism. The breakfast the following morning was very tasty and set up in a very nice presentation. For a hotel that accepts visitors with animals, I found it to be quite clean which was nice.

2

Stephanie

25 Mar 2025

·

Stayed 1 night

Pictures on hotels.com weren’t even of the same property. Booked a room thinking it was extremely nice only to find sticky residue and other gross stuff all over the headboard of the bed, dust and dirt covering the box spring, nightstand, baseboards, cobwebs EVERYWHERE, someone else’s hair in the bathtub, mildew smell. Microwave was greasy on the outside and disgusting to touch. Toilet was hard to push the handle down just to flush. Was woken up at 2 am to numerous loud banging noises outside my door. Asked for late check out because I needed to work from my room until my doctors appointment and the cleaners walked right on in before the normal check out time. Staff seemed annoyed to have any guests at all. Honestly disappointed in both hotels.com for the false advertising of the room I was booking and the hotel for not even bothering to clean that room for new guests.

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Rooms

Rooms are often comfortable and some suites feel spacious, but decor and furnishings are dated. Guests report highway noise or exterior light in some rooms, small pillows, inconsistent hot water or water pressure, and occasional AC or humidity issues.

Related guest reviews

8

Joanna

7 May 2025

·

Stayed 1 night

Staff was great, furniture and linens were in very poor condition. Would be a very nice place to stay if the couch and towels weren't falling apart.

10

Jeff

24 Apr 2025

·

Stayed 1 night

The pillows are terrible. They are the size of throw pillows for a couch. Do better

8

Dawn

21 Apr 2025

·

Stayed 1 night

Comfortable stay! Location is close to freeway but quiet. Food & stores nearby. Very good breakfast!

6

Derek

4 May 2025

·

Stayed 1 night

Staff and lobby was fantastic. Breakfast was hot and good. Unfortunately, the room was not at all nice enough to be considered a suite. Trim missing for fire sprinklers, floor uneven, hot water was barely warm. No usb outlets anywhere to plug in a phone cord. Small pillows, they were the size of a throw pillow. Air conditioner runs at all times even when on auto.

6

Gary

6 Apr 2025

·

Stayed 1 night

The hotel was fine. Smelled a bit like mildew in the room and there was not any hot water for showers this morning. Bed was great. A/C worked wonderfully.

10

Jeanette

26 Jun 2025

·

Stayed 3 nights

Great staff who was friendly and made certain to help with whatever you needed. Didn't like the bright lights outside my room making it difficult to make the room totally dark.

6

Melinda

19 May 2025

·

Stayed 3 nights

The rooms are very dated. Our first room had issued with the bathroom and sofa but we ended up leaving it because it was right next to an electrical room that made the entire bed vibrate. I had to leave and sleep elsewhere. The staff moved us to another room, which was a different room type. Much better but still very dated and in need of a renovation.

8

Randall

26 Mar 2024

·

Stayed 1 night

Hotel is in a convenient area, but also very loud next to highway.

8

Diane

3 Jan 2025

·

Stayed 2 nights

Our room was next to the freeway. Our window had 3 bullet holes in it. The hotel isn’t brand new, but the beds are comfortable & staff at front was very friendly. We never made it to breakfast. It closed at 9:30 am.

6

Leslie

31 Aug 2025

·

Stayed 2 nights

Air conditioner was loud, shower was low pressure. Breakfast was very good.

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Service

Staff are widely praised as friendly, welcoming, and helpful, with several standout front-desk mentions. However, recurring complaints cite check-in errors, unattended desks, and occasional rudeness or poor handling of reservations.

Related guest reviews

2

Cannon

21 Apr 2025

·

Stayed 2 nights

Hotel did not have the room i reserved 11 days in advance. Claimed it was due to overbooking via 3rd party. Offered me a room that was not satisfactory compared to the room i reserved. Upon informing the front desk that the room they tried to switch me to was unacceptable, i was told its either that or no stay there and no refund. I contacted expedia to help mitigate the situation. The front desk gave a different story to them. This time i was unable to have the room due to an incident with a previous guest. Upon speeking with the cleaning staff, i learned that a baseball team from out of town booked all the rooms. Im not sure what to believe at this point. And due to them not having my reserved room available for me to stay in, i checked out a day early to get a different hotel with a more accommodating room. I was informed i would not be refunded the 2nd night of my stay as i "accepted their offer of a replacement room", however, there was no paperwork signed and i never approved the roo. Switch. The night shift front desk clerk was very rude and unwilling to work with me. She then proceeded to tell a different story to expedia about the rooms being unavailable, so im not sure who got lied to. I will never be staying with this hotel again. The poor management of reservations and blatent lies from the front desk are beyond unacceptable. They have left me no choice but to contact my bank to dispute charges for this trip. I would leave zero stars if it was an option.

10

David

10 Jun 2025

·

Stayed 2 nights

I have been staying at the Wingate Inn in Lake Charles for many years, and I must say—the current staff is truly exceptional. Miss Dawn, Mr. Sim, Miss Amber, Mr. Quinton, Miss Natalie, and Miss Margarita are all outstanding professionals who consistently go above and beyond to provide top-tier service. Having traveled extensively around the world as a consultant, I’ve stayed in countless hotels across various countries. I can confidently say that this team ranks among the very best. Their professionalism, warmth, and attention to detail reflect a world-class standard of hospitality. I would like to give special recognition to Miss Dawn, who went above and beyond to ensure my stay was nothing short of excellent. Her dedication and care truly stood out. All of these exemplary staff members deserve recognition and appreciation. Thank you all for making every visit feel like home.

10

Melanie

27 Jul 2025

·

Stayed 1 night

Every staff member greeted us with a smile and kind words. I mean EVERY staff member. From the front desk, cleaning, maintenance, breakfast staff…. Everyone smiled and genuinely made us feel welcome there.

10

george

16 Feb 2025

·

Stayed 2 nights

The staff made us comfortable and saw to our needs. They were knowledgeable about the area and where to get the best deals.

8

Binh

15 Apr 2024

·

Stayed 1 night

Overall, the stay was pleasant. I had only two issues. The room I stayed in had a strong odor of recent construction or remodeling. Gave me a slight headache after being in the room for more than a few hours. The second issue was that there was hardly ever anyone at the front desk. I had to wait 20 mins just to purchase a bottle of water from the sundry shop.

6

Julie

14 Aug 2024

·

Stayed 1 night

The beds were super comfortable and the AC was super cold ! On the bad side. I ordered a fold away bed on Expedia when I got there the person at the desk had no idea about it but she said she would bring it to me in an hour. She did not make it in an hour. Came back from dinner asked for it again didn’t bring it til about 5 am the next morning. Employees were yelling at each other in the lobby. They were dressed in jeans and t shirts as though they were at home. They just looked as though they had just woken up and looked messy. The morning we left there was noone at the counter all employees were in the lobby food area arguing with each other and eating. We wanted to say something about the roll away bed but had noone to tell we just left the room keys on the counter and left. It’s unfortunate because this hotel is very convenient for the casinos but not that great at customer service.

4

Dominique

21 Jun 2025

·

Stayed 2 nights

Extremely POOR customer service.

10

Kimberly

26 Sept 2025

·

Stayed 2 nights

Amber checked us in. She was so professional and kind. Amazing service.

4

Joel

12 May 2024

·

Stayed 1 night

Property was nice and clean, but I was not satisfied with the staff at the checking desk, it was not safe when they miss handled the checking process, my room key was also given to another person! At 4:00 am they open my room, lucky that I have the door latch on! The person was trying to force it, then left, next morning I told the lady in charge and she told me that she already knew it! And it was a mistake from them! Why was very scared!!

4

Donna

25 Jul 2024

·

Stayed 3 nights

When front desk staff checked me in I went upstairs to my room my key card unlocked the door I went in locked the door behind me and when I turned around there was someone occupying the room..I was terrified and unlocked the door and ran to the evaluator to go to the front desk I WAS ABSOLUTELY TERRIFIED

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Location

Very convenient for casinos, shopping, and dining, just off the interstate. Some note heavy traffic when entering and occasional road noise or exterior lighting.

Related guest reviews

8

Tanya

31 Dec 2022

·

Stayed 19,352 nights

The connivence to L’auberge casino was amazing. Right off the highway access. Rooms were roomy and comfortable. Couldn’t figure out the TV but, we we’re tired anyways. Breakfast was a great variety and very GOOD. Really tight parking for a truck. All around great experience and we will definitely be back.

10

Terry

17 Mar 2024

·

Stayed 1 night

Close to everything

8

Maggie

27 Dec 2024

·

Stayed 1 night

This location was in a convenient location. Very close to the casinos. A bit difficult to enter with heavy traffic.

10

samuel

31 Jul 2025

·

Stayed 1 night

Great location and clean.

10

Randy

12 Oct 2025

·

Stayed 1 night

Parking was easy and safe. Close to the casinos and Sam’s. The breakfast was very good and plentiful.

10

Charlotte

3 Jun 2024

·

Stayed 1 night

This is a hidden gem. It is easily accessible off I-210 and is near the casinos, shopping, and multiple restaurants. Parking is plentiful. A free shuttle is available to bring you to the casinos or anywhere in a 6 miles radius, which covers a significant area. While there are many options technically in walking distance, the traffic is really too heavy to safely cross traffic. If the shuttle isn’t available quickly enough, driving the area is fine. Check in was a breeze. The staff was nice. They don’t hang out at the front desk, but they are nearby and show up quickly. The lobby is beautiful and has space to hang out. Complimentary cookies are usually available near the desk. Breakfast is included and has something for everyone. The pool is small but well kept. The beds are comfortable. Even though the hotel is right off the interstate, the traffic sounds are minimal. We stayed twice recently. The entire property is clean. One bathroom needed some minor repairs to the tub and wall, but it wasn’t anything that affected our use of the room. We will return again and will gladly recommend this property to friends.

10

Vanessa

25 Aug 2025

·

Stayed 1 night

Location to casinos is great. Check in was easy and staff is always friendly! We did have small issue with ac, but nothing kept us from sleeping.

10

RACHELLE

17 Feb 2025

·

Stayed 1 night

Great place right by the casinos.

8

Diane

3 Aug 2024

·

Stayed 1 night

easy access to 210

8

Juan

21 Oct 2024

·

Stayed 1 night

Great place to stay way cheaper than casino hotels!

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Dining

Breakfast gets frequent compliments for variety and taste, but several reviews found items cold or underwhelming, and service or setup occasionally struggled to keep items stocked.

Related guest reviews

10

Michele

22 Apr 2025

·

Stayed 2 nights

Friendly staff, super soft beds, excellent breakfast.

6

Nicholas

30 Mar 2025

·

Stayed 2 nights

Hotel was clean and friendly staff.. also booked because of the free breakfast. I know it was free but it was disgusting and wife complained about the milk as it was watered down. Definitely will book at another hotel that offers free breakfast next time but like I said hotel was clean room was great just breakfast wasn’t it.

8

Jill

26 Sept 2025

·

Stayed 2 nights

Good breakfast

6

Roxanne

30 Mar 2025

·

Stayed 1 night

The breakfast wasn’t that good and it was cold

8

Anthony

28 Jul 2025

·

Stayed 3 nights

The staff was excellent except housekeeping. I was there for 3 days, and bed was never made or sheets changed. Food in the morning was never hot, each morning food was luke warm at best.

10

Ruth

14 Mar 2025

·

Stayed 1 night

Breakfast was the best so far.

10

Carlos

6 Oct 2023

·

Stayed 1 night

Pro: Accommodating & friendly staff; property was spotless Con: very underwhelming breakfast; watery fake eggs; cold sausages( only meat offered); dry biscuits; sausage gravy & waffles good

10

DEANNA L

27 May 2024

·

Stayed 2 nights

Great Breakfast

8

Samantha

16 Feb 2025

·

Stayed 2 nights

The front desk staff were so helpful and friendly--check in and check out was a breeze! Also one of the best breakfast buffets I've had in a long time.

10

Windel

9 Feb 2025

·

Stayed 2 nights

My first impression: We walked in and the Lobby and Eating area sparkled. The staff was very friendly and helpful. Our room was clean and very comfortable. The fridge, coffee maker and other amenities were perfect. Breakfast was fantastic - plenty to choose from and plenty to eat.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$121
February	US$132
March	US$148
April	US$139
May	US$146
June	US$140
July	US$153
August	US$122
September	US$113
October	US$119
November	US$120
December	US$119

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $146	17 $125	18 $167	19 $167
20 $120	21 $127	22 $127	23 $128	24 $127	25 $161	26 $161
27 $120	28 $128	29 $127	30 $127

Su	Mo	Tu	We	Th	Fr	Sa
				1 $127	2 $161	3 $162
4 $110	5 $127	6 $127	7 $127	8 $128	9 $147	10 $162
11 $117	12 $129	13 $128	14 $127	15 $127	16 $159	17 $162
18 $113	19 $125	20 $125	21 $124	22 $127	23 $158	24 $161
25 $119	26 $125	27 $127	28 $117	29 $126	30 $159	31 $159

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Monthly average prices

About this property

Location

Room options

Room, 1 King Bed, Accessible (Mobility Accessible)

Studio Suite, 1 King Bed

Suite, 1 Bedroom (1 King Bed)

Presidential Suite, 1 Bedroom, Accessible (Mobility Accessible)

Standard Room, 1 King Bed with Sofa Bed

Room, 2 Queen Beds, Accessible (Mobility Accessible)

Deluxe Studio Suite, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 2 Queen Beds

Presidential Suite, 1 King Bed (One-Bedroom)

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Wingate by Wyndham Lake Charles Casino Area

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Prices for upcoming dates