Name: Best Western Inn & Suites - Lake Charles
Address: 1320 MLK Highway 171 North, Lake Charles, Louisiana, United States of America, Lake Charles, Louisiana, US
Price range: US$81–US$115 per night
Rating: 7.25

What guests think

At Best Western Inn & Suites - Lake Charles, reviews describe friendly staff and convenient location, but also frequent issues with cleanliness, strong musty odors, maintenance problems, security concerns, and uneven breakfast quality that affect overall comfort and value.

Rooms vary widely in comfort and condition, with some modern and spacious stays reported, while others note dated decor, loud air conditioners, and disruptive noise near elevators or hallways. Amenities draw mixed feedback, including a heavily chlorinated or seasonally unavailable pool, slow or unreliable Wi‑Fi, and a $10 fee for taking breakfast plates to rooms. Expect a budget stay with variable experiences.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Several guests report security and maintenance issues with facilities, including broken or unsecured side doors, parking lot incidents, and an ice machine out of order. Pool experiences vary from clean and enjoyable to overly chlorinated or seasonally unavailable.

Related guest reviews

4

Chawanda

3 Sept 2025

·

Stayed 2 nights

The hotel was close to the things we wanted to do. The beach was 6 minutes away, the casino was 13 minutes away not to far from the hotel. The hotel air was on you felt the cold air but it wasnt projecting around the room. The bathroom door wouldn't lock, the clock was making noise i had to unplug it. The key cards kept deactivating, breakfast time can be a lil longer it ends at 9 most hotels end at 10. You can not take a plate back to the room they charge $10.00 so everyone must go to breakfast if you dont want to be charged. The outside grass wasnt manicured. The house keepers was nice and friendly they did refreshed our towels. In the bathroom the stopper was on the side of the tub and the shower head was loose. We saw one water bug while in the room. The breakfast was okay but i didnt go back to breakfast the next day. The price of the room wasnt bad i guess the old saying u get what u pay for. If im ever in the area i would try another hotel. The bed was big n comfy the covers was light but do to the air wasnt projecting much the light covers worked out.

2

Devair

4 Mar 2025

·

Stayed 22 nights

Book this hotel for six of my employees, and they all reported back to me stating that the place wasNot a clean place, they found roaches in all the rooms were in, everything is outdated, hot water stopped working and that one of their trucks got the hitch stolen in the parking lot. When you were employer, you always looking for the comfort and safety of your employees, and this place does not meet the expectations for any employees or family. Just don’t do it..

6

Dela

10 Sept 2025

·

Stayed 3 nights

The food was sometimes cold and the pool is highly chlorinated so it dried out my kids skin and hair. Half way through our stay our hotel room bathroom was covered in ants in our clothes and on the toilet seat counters THEY WERE EVERYWHERE. And they wouldnt let us leave that room for another one but that morning 6am they finally gave us a new room and that same day they rented out the ant infested room

4

iran

6 Dec 2024

·

Stayed 1 night

I had some personal property stolen from the bed of My truck. Fishing poles and gear. Thanks to the observant night clerk who called the police, I was able to get them back.

8

Mildred

2 Feb 2023

·

Stayed 1 night

Pool was ingested. If you have an outdoor pool, it should be useable all year, otherwise state it us an outdoor seasonable pool. Breakfast was goidand room was great

4

Marie

10 Sept 2025

·

Stayed 3 nights

My car was hit while parked in the hotel lot. The hotel smelled and was dirty. Sticks were used to prop the doors open. Hotel walls were stained.

4

Daryl

15 Feb 2025

·

Stayed 1 night

When I walked in the lobby at check-in, I almost turned and left because of the overwhelming smell of Marijuana in the air. I'm not sure who was blazing up in a no smoking hotel, but the entire place reeked of it. Breakfast was a HUGE disappointment and certainly not up to BW standards. The eggs were cold to the touch (below room temperature) and the microwave in the dining area didn't work. As for the usual things considered the norm in most hotel breakfasts, no butter, no artificial sweetener, no yogurt or fruit. As for the staff, both were friendly, and I felt sorry for the daytime guy. He had to man the front desk while also having to prepare and serve breakfast.

6

Gwendolyn

31 May 2024

·

Stayed 1 night

Burned out &/or dim lightbulbs & front desk “not allowed” by the manager to have replacements on hand. Ice machine was broken. Safety latch on the door is broken & has obviously been broken for quite some time. AC dies not cool below 75.

4

raymond

20 Sept 2024

·

Stayed 1 night

No security. Side doors busted. Bad neighborhood

8

Doug

21 Dec 2022

·

Stayed 19,342 nights

Staff is very friendly and helpful. Only complaint is that the side entry door rarely works.

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AI-generated summary based on recent guest reviews

Cleanliness

Feedback on cleanliness is mixed: multiple reports cite musty or mildew odors, pests (ants, roaches, insects), stained or thin linens, and dirty carpets or fixtures. Others did find rooms clean, but consistency is a concern.

Related guest reviews

4

Deloris

5 Jul 2024

·

Stayed 1 night

The room air conditioner had a musky smell like it might be mold.

6

Santos and Juana

13 Apr 2025

·

Stayed 2 nights

Place needs a good carpet cleaning and get rid of the towels that have stains

2

Catherine

10 Jul 2024

·

Stayed 1 night

Do not stay here unless the price is $50 or under a night. I paid $120 plus for one night and I wish I would’ve slept in my car instead. They also took a $50 additional incidental fees, too, which didn’t make sense. The lady said it’s for damages. I should’ve known what I was in for. As soon as I opened the door to my room, it smelled like mold and room was damp. It was close to 1:00 am and I was too tired to ask for a room change. The sheet was stained with holes, and pillow and sheets were damp. It doesn’t look like they were washed. When I pulled the sheet to look under, there was hair under the sheet. I slept on top of my sheet and didn’t change. There were dusts and webs in the room. Saw a spider on the sink. One towel had some red dot stains. Walls looked nasty. I didn’t sleep well cause I thought I was going to get bit by bed bugs. After finally sleeping for 3 hours, I was out of there. I didn’t even shower. I felt nasty and dirty, but showering there was going to make me feel nastier with the stained towels. I wish I had the energy to leave right after I smelled that room. That was definitely the worse room stay I’ve ever been in.

6

Dela

10 Sept 2025

·

Stayed 3 nights

The food was sometimes cold and the pool is highly chlorinated so it dried out my kids skin and hair. Half way through our stay our hotel room bathroom was covered in ants in our clothes and on the toilet seat counters THEY WERE EVERYWHERE. And they wouldnt let us leave that room for another one but that morning 6am they finally gave us a new room and that same day they rented out the ant infested room

2

Samuel

19 Jul 2024

·

Stayed 1 night

The room smelled of mildew, so pungent. It would wake you up during the night. Honestly, this place is likely a health hazard, and should be decommissioned.

6

Taj

9 Jan 2023

·

Stayed 19,364 nights

Silverfish bug in the bathroom. Crunchy towels. Only one channel worked on the TV. Room card didn't work in the parking lot door. Not very comfortable stay.

4

Marie

10 Sept 2025

·

Stayed 3 nights

My car was hit while parked in the hotel lot. The hotel smelled and was dirty. Sticks were used to prop the doors open. Hotel walls were stained.

4

Jarad

30 May 2025

·

Stayed 1 night

Not a very clean hotel. Very old and out dated.

8

Charles

23 Jul 2025

·

Stayed 1 night

Most of this property was nice except one major thing. We found a few roaches in our room. One in the bathroom and one in the main room. That scared my wife.

2

Stacey

20 May 2025

·

Stayed 5 nights

Receptionist that works nights threatens to fight you if you ask for any help. Didn’t want to let me speak to a manger for 3 days. Feces on toilet paper at check in. And overflowing toilets.

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Rooms

Room experiences vary widely: some guests found beds comfortable and suites spacious, while others noted dated decor and loud air conditioners. Noise near elevators or hallways was an issue for some, and Wi‑Fi was slow or unreliable for others.

Related guest reviews

8

Lawrence

3 Oct 2024

·

Stayed 1 night

Internet is slow had trouble getting my reservation. Getting out of parking lot can be a real pain certain times of the day. Other than that not bad.

8

LeBaron

24 Mar 2025

·

Stayed 1 night

Had to get my room changed because I was in a room right next to the elevator and the side entrance door which didn’t lock. Elevator and door were extremely loud!

2

Ricky

25 Jun 2024

·

Stayed 1 night

Was told to go in side door that wouldn’t unlock. Air conditioner sounded like a semi truck all night. Bed was uncomfortable. Tv had to be turned to full blast just to hear a little. Shower had so little water coming out you couldn’t get clean. Breakfast was the worst. Juice machine didn’t work. Ran out of coffee by 6:15. Food was not much and no flavor. DONT STAY HERE!!!

4

Erica

1 Jan 2024

·

Stayed 1 night

That AC sound like a diesel truck. Very loud and noisy. Their was some kids on my wing and they made noise all night. Running up and down the hall. The adult couldn’t control them. I was told it would be a quiet night.

10

Susan

31 Mar 2025

·

Stayed 2 nights

Great stay. Comfortable beds. Friendly & good service with hot breakfast.

10

Adriana

29 Jan 2023

·

Stayed 1 night

Amazing customer service clean modern comfortable spacious room

6

Jewel

7 Aug 2023

·

Stayed 2 nights

Love the location convenient for where I needed to be. Very disappointed with the Wi-Fi it did-not work my full weekend stay & the carpet could use a good shampoo.

10

Alton

22 Nov 2023

·

Stayed 1 night

Excellent breakfast and everything was above expectation. Hugh room with two TVs and very firm comfortable bed. Great value for your dollar.

6

Grace

27 Aug 2025

·

Stayed 1 night

I chose this hotel bec of good review but this is old hotel. Was hard to open door, had to change rm bec thermostat not working but eventually did. Changed rm. Aircon ok. Bathroom needs to be remodeled - shower curtain needs to be replaced. Paper towel hotel rusty. Replace bathtub faucet - very difficult to determine hot/cold. Needs Bleach spray cleaner for corners of tub. It's brown not white. All towels need to be replace. Very thin & not too white. Bed pillows very uncomfortable. Breakfast not up to par w other Best Western.

8

Sandra

24 Jun 2025

·

Stayed 2 nights

Beds were comfortable and a nice place to stay. Rosie (front desk clerk) was very welcoming. She was able to extend our stay for one more night, which we did not plan. All was nice, just would like to see a little more effort put into the complimentary breakfast. Also, hotel was not far from the Golden Nugget casino. Other than that, I would stay at this place again!

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Service

Staff are frequently described as friendly and helpful, especially at the front desk and breakfast area. However, several reviews report unprofessional behavior, poor responsiveness, or difficulty getting assistance during night shifts.

Related guest reviews

10

Terri

9 Oct 2023

·

Stayed 1 night

Check-in staff were very friendly. We especially enjoyed breakfast. The food was good, and Deborah, the hostess, was incredibly friendly with a beautiful smile! Housekeeping staff were also friendly and polite when we met them in the hallway.

10

Mayanus

28 Oct 2025

·

Stayed 3 nights

Clean room and great staff.

2

Kaylor

4 Oct 2024

·

Stayed 1 night

What made our stay terrible is my 13 year old got sick and the night guy Dominic talked to him roughly and rude and cursed at my child because the vomitted by the exit door. When I talked to him he was rude to me also and didn’t clean it up for about 2 hours kept yelling I’ll be charged and didn’t want to give my husband a fork

10

Tyreke

11 Sept 2025

·

Stayed 1 night

Great stay l! Great front desk person

10

Yvonne

4 Sept 2023

·

Stayed 1 night

Everything, especially the young lady that works in the kitchen

2

Deidre

31 Jan 2025

·

Stayed 2 nights

Locks on my room door was broken off… The heater did not work….The toilet seat was broken.. The lamp was broken… The front desk staff was not helpful and the manager Paul was avoiding me for days….. This property was horrible..

6

Mary Denise

25 Mar 2024

·

Stayed 2 nights

The staff was rarley at the desk. Many times over our stay I went to the desk for one thing or snother. It was almost impossible to get any service or have questions answered. Tiwels were almost impossible to get.

2

Mestan

19 Nov 2024

·

Stayed 1 night

The guy who working at the last night shift. He did my check in and forgot to give my ID back. Now, I have to back to hotel to get it.

2

Stacey

20 May 2025

·

Stayed 5 nights

Receptionist that works nights threatens to fight you if you ask for any help. Didn’t want to let me speak to a manger for 3 days. Feces on toilet paper at check in. And overflowing toilets.

8

Sandra

24 Jun 2025

·

Stayed 2 nights

Beds were comfortable and a nice place to stay. Rosie (front desk clerk) was very welcoming. She was able to extend our stay for one more night, which we did not plan. All was nice, just would like to see a little more effort put into the complimentary breakfast. Also, hotel was not far from the Golden Nugget casino. Other than that, I would stay at this place again!

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AI-generated summary based on recent guest reviews

Location

Location is convenient to highways, casinos, and the beach, and generally easy to find. A few guests mentioned a rougher surrounding area and tricky parking-lot exit traffic at peak times.

Related guest reviews

8

Shirley

2 Mar 2025

·

Stayed 1 night

The accessible way to the Freeway. The clean facility.

2

John

4 Jun 2024

·

Stayed 1 night

I just recently stayed a night at this hotel. Please don’t waste your money, it’s a lot of hotels in this area to choose. The hotel is not in the best area. Broken down truck parked in the lot. Security was poor as hotel guest was leaving side door open to enter in and out near our room. The hotel room was outdated, rusty shower fixtures, low water pressure, door didn’t close properly, etc. You had to slam the door to get it to close. I have stayed at Best Western Inn’s before and this one didn’t cut it. You get what you pay for, so please don’t waste your money. The staff were friendly and helpful.

4

Chawanda

3 Sept 2025

·

Stayed 2 nights

The hotel was close to the things we wanted to do. The beach was 6 minutes away, the casino was 13 minutes away not to far from the hotel. The hotel air was on you felt the cold air but it wasnt projecting around the room. The bathroom door wouldn't lock, the clock was making noise i had to unplug it. The key cards kept deactivating, breakfast time can be a lil longer it ends at 9 most hotels end at 10. You can not take a plate back to the room they charge $10.00 so everyone must go to breakfast if you dont want to be charged. The outside grass wasnt manicured. The house keepers was nice and friendly they did refreshed our towels. In the bathroom the stopper was on the side of the tub and the shower head was loose. We saw one water bug while in the room. The breakfast was okay but i didnt go back to breakfast the next day. The price of the room wasnt bad i guess the old saying u get what u pay for. If im ever in the area i would try another hotel. The bed was big n comfy the covers was light but do to the air wasnt projecting much the light covers worked out.

10

David

26 Feb 2025

·

Stayed 2 nights

Clean, affordabile and good location

8

Lawrence

3 Oct 2024

·

Stayed 1 night

Internet is slow had trouble getting my reservation. Getting out of parking lot can be a real pain certain times of the day. Other than that not bad.

6

Tameeka

25 Dec 2022

·

Stayed 1 night

The property was close to highway so easy for traveling and staff was friendly.

10

Diane

19 Feb 2025

·

Stayed 2 nights

Good location.

10

timothy

3 Feb 2025

·

Stayed 1 night

Location and clean. Very nice aatmosphere. Friendly staff.

4

raymond

20 Sept 2024

·

Stayed 1 night

No security. Side doors busted. Bad neighborhood

10

jorge arturo

12 Apr 2025

·

Stayed 1 night

Very well located

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AI-generated summary based on recent guest reviews

Dining

Breakfast feedback is inconsistent: some enjoyed a full hot breakfast and friendly hosts, while others found limited selection, cold items, or missing basics. The hotel also enforces a $10 fee for taking breakfast plates back to rooms.

Related guest reviews

4

Chawanda

3 Sept 2025

·

Stayed 2 nights

The hotel was close to the things we wanted to do. The beach was 6 minutes away, the casino was 13 minutes away not to far from the hotel. The hotel air was on you felt the cold air but it wasnt projecting around the room. The bathroom door wouldn't lock, the clock was making noise i had to unplug it. The key cards kept deactivating, breakfast time can be a lil longer it ends at 9 most hotels end at 10. You can not take a plate back to the room they charge $10.00 so everyone must go to breakfast if you dont want to be charged. The outside grass wasnt manicured. The house keepers was nice and friendly they did refreshed our towels. In the bathroom the stopper was on the side of the tub and the shower head was loose. We saw one water bug while in the room. The breakfast was okay but i didnt go back to breakfast the next day. The price of the room wasnt bad i guess the old saying u get what u pay for. If im ever in the area i would try another hotel. The bed was big n comfy the covers was light but do to the air wasnt projecting much the light covers worked out.

6

Rujuhnda

27 Oct 2025

·

Stayed 2 nights

The charge of $10 to be able to take a plate back to your room is a bit much especially when the eating area is small so even when there’s no where to sit you either have to stand up or go back and wait till hopefully you can get to sit

6

David

6 Feb 2025

·

Stayed 1 night

Everything was great except next to no breakfast. Don’t advertise full hot breakfast and at 7:30 am there is absolutely nothing to eat except for 3 bagels

4

Daryl

15 Feb 2025

·

Stayed 1 night

When I walked in the lobby at check-in, I almost turned and left because of the overwhelming smell of Marijuana in the air. I'm not sure who was blazing up in a no smoking hotel, but the entire place reeked of it. Breakfast was a HUGE disappointment and certainly not up to BW standards. The eggs were cold to the touch (below room temperature) and the microwave in the dining area didn't work. As for the usual things considered the norm in most hotel breakfasts, no butter, no artificial sweetener, no yogurt or fruit. As for the staff, both were friendly, and I felt sorry for the daytime guy. He had to man the front desk while also having to prepare and serve breakfast.

8

RAY

10 Aug 2024

·

Stayed 1 night

I felt that this location was upholding the traditional excellence of Best Western properties. IF I were to travel through Lake Charles again I'd put this motel as a "first choice" of places to book. The ONLY down-side (for me) was the breakfast choices. The breakfast was well prepared but just had limited choices. EVERY staff member we encountered was friendly and courteous.

10

Susan

31 Mar 2025

·

Stayed 2 nights

Great stay. Comfortable beds. Friendly & good service with hot breakfast.

2

Sheryl

30 Oct 2023

·

Stayed 1 night

The hotel smelled bad. Mold. There was no milk for cereal. Nothing else to eat. No fruit. All around terrible place. Please take them off your places to stay.

10

Alton

22 Nov 2023

·

Stayed 1 night

Excellent breakfast and everything was above expectation. Hugh room with two TVs and very firm comfortable bed. Great value for your dollar.

10

Dough

2 Feb 2023

·

Stayed 1 night

TV and alarm clock not working. No refrigerator. Front desk not the friendliest. For fresh fruit at breakfast only 2 apples were there.

10

Mark

27 May 2023

·

Stayed 2 nights

Full free breakfast. Clean. Satellite tv.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$62
February	US$62
March	US$69
April	US$72
May	US$81
June	US$83
July	US$82
August	US$82
September	US$71
October	US$70
November	US$70
December	US$64

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $115	17 $96	18 $105	19 $105
20 $82	21 $81	22 $81	23 $81	24 $81	25 $95	26 $105
27 $81	28 $89	29 $81	30 $89

Su	Mo	Tu	We	Th	Fr	Sa
				1 $91	2 $105	3 $105
4 $89	5 $89	6 $91	7 $89	8 $91	9 $103	10 $98
11 $81	12 $89	13 $92	14 $81	15 $92	16 $98	17 $107
18 $81	19 $81	20 $92	21 $89	22 $81	23 $106	24 $103
25 $92	26 $92	27 $84	28 $92	29 $84	30 $95	31 $98

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Suite, 1 King Bed, Accessible (Walk-In Shower)

Standard Room, 2 Queen Beds, Refrigerator & Microwave

Suite, 1 King Bed, Accessible

Suite, 1 King Bed, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Accessible

Standard Room, 1 King Bed, Accessible

Suite, 1 King Bed, Kitchen

Guest reviews

Good

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

FAQs about Best Western Inn & Suites - Lake Charles

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Prices for upcoming dates