Hotel Renovo Des Moines Urbandale,Tapestry Collection Hilton

This was fourth or fifth stay at Renovo and I always love it! The staff are friendly and super helpful. I especially appreciated when the staff member who checked me in made sure to keep safe a box of LaCroix I'd accidentally left at the front desk. The only downside to this visit was that the bubbles on the jacuzzi weren't working. :)

Great stay overall. Wish I had been told at check-in that our room was right next to the pool. The only “window” looked onto the pool. If there were a lot of kids it did get a little loud as well. The beds were very comfortable and the bacon at breakfast was amazing! The shower was okay, not much pressure. Just a basic shower. Also the bartender at the bar was excellent and very nice!

Bed was extremely comfortable! Room was noisier than expected. Pool area was clean but we had to wait on towels. Breakfast was delicious

Stay was perfect for our short trip. Pool and hot tub were the kid favorites. Machine shed is amazing to eat and walking distance. Fitness room was great.

Enjoyed the stay immensely. Couple of opportunities for upkeep, but both minor. Pool area is one of the bes t I’ve been too. Clean. Perfect size. Perfect temp. Clean and well taken care of. Hot tub the same. Staff was friendly and helpful.

The indoor pool was fun to use. Nice that it was salt water based so no chlorine odors. Hot tub was nice too.

Came for a concert. Check in was fast and easy and the employee was very polite at the front desk, he informed us that the hotel pool would be very busy tonight so no glasses or alcohol at the pool. I reserved a pool side room it was so loud there must of been 50 kids in the pool and hot tub. We never used it because there wasn’t room in the hot tub for adults. The room seemed clean until I went into the bathroom and there was long dark hair in sink and mold in the overflow. The tv was very nice and large and the beds were very comfortable. After the concert we came back to the room about 11:15 pm and the room above us was just unbelievably loud with what seemed to be kids running and jumping until 2 am. While I understand that you can’t control the amount of kids in a pool or the rudeness of your guests. The buffet in the morning seemed to be a lot of stuff but when I fixed my plate the eggs, bacon and sausage were all ice cold, the potatoes were the only hot thing

I absolutely love the pool being heated so that it didn't take 5 minutes to get used to the water. One of the larger pools I have been to. The hot tub could be hotter. Breakfast was pretty good, could use biscuits and gravy but they did have bacon, sausage, eggs, fruit, and a few other items. Comfortable bedding, clean rooms, nice size shower and bathroom. I would recommend this hotel. Wonderful check in experience.

The fact that the gentleman working the bar would provide a bottle of water to go with the cocktails, so people stay hydrated.

The decor is beautiful. Very clean. Super disappointed about the pool area. Hot tub jets were not working, so just a "hot bath" in dirty water. We got out almost immediately when we saw all the hair and debris in water. The breakfast food was not good.

We had a hard time getting if any pillows another room we were with had an aunt problem. Won't stay again

There were bugs in the shower which is unusual for this hotel.

Very clean, friendly staff, great location. We love The Machine Shed.

We normally get suites when we go on vacation so our kids can have a separate area from us. There was no pictures for the suites so we just took a chance on the junior suite. We were slightly disappointed there is no door separating the bedroom from anything it’s just a HUGE doorway. I will say it was very nicely remodeled and I loved the look of it. They had bocce ball outside and a nice sitting area. The pool area was very big. Altho about 1/4 of the area was full of boxes of some sort. After the pool I asked my son to go ask for some dirty laundry bags to put our wet swimsuits in. And for some pillows for the pull out bed. They told him they had no extra pillows and no laundry bags for guests. Breakfast was horrible. Me and my son went down at 730 and there was almost nothing left to eat. Cold eggs, yogurt, and a pan of stuff no one knew what it was. I overheard other guests saying the previous days were the same way and they don’t restock. My husband and daughter went to breakfast at 830 and said all that was left was eggs. The bed was the most comfortable bed I’ve ever slept on in a hotel.

The hotel room we stayed in had a lot of little ants! They did offer to move us to a different room, but I was too tired to do that. The person working did come down and clean up all the dead ants underneath the vanity in the bathroom, so that helped some, but for the price of this hotel, I was a little disappointed.

Dirty shower. Not cleaned at all

Nice entry. Lovely staff. Yummy breakfast. We were next to the kitchen so the music was staff kitchen music was blasting at 530am. Not too awesome. Rooms were dirty and only “surface” clean. Awkward shaped room - hard to get around In.

Came for a concert. Check in was fast and easy and the employee was very polite at the front desk, he informed us that the hotel pool would be very busy tonight so no glasses or alcohol at the pool. I reserved a pool side room it was so loud there must of been 50 kids in the pool and hot tub. We never used it because there wasn’t room in the hot tub for adults. The room seemed clean until I went into the bathroom and there was long dark hair in sink and mold in the overflow. The tv was very nice and large and the beds were very comfortable. After the concert we came back to the room about 11:15 pm and the room above us was just unbelievably loud with what seemed to be kids running and jumping until 2 am. While I understand that you can’t control the amount of kids in a pool or the rudeness of your guests. The buffet in the morning seemed to be a lot of stuff but when I fixed my plate the eggs, bacon and sausage were all ice cold, the potatoes were the only hot thing

Our room smelled of septic so bad we couldn't stand it! They moved us to another room unfortunately not as nice as our first room, but ok by morning our bathroom was starting to smell like our first room. From the staff it sounded like this is a problem around this time of year they said! Unfortunately this place has gone done in quality. We have staid at this place probably ever 20+ times since they opened and it usnt what it once was unfortunately as this use to be our favorite hotel in the west des Moines area, but that has definitely changed

The decor is beautiful. Very clean. Super disappointed about the pool area. Hot tub jets were not working, so just a "hot bath" in dirty water. We got out almost immediately when we saw all the hair and debris in water. The breakfast food was not good.

Property is beautiful, breakfast is great! The rooms tend to get hot and we couldn’t get it cool enough.

Great stay overall. Wish I had been told at check-in that our room was right next to the pool. The only “window” looked onto the pool. If there were a lot of kids it did get a little loud as well. The beds were very comfortable and the bacon at breakfast was amazing! The shower was okay, not much pressure. Just a basic shower. Also the bartender at the bar was excellent and very nice!

Just ok, not luxurious or executive as the listing states. The rooms lack updates and in need of removing the carpet in the rooms!

We had a pool room, which we did not request, & it was very noisy. Would much rather look outside than onto an indoor pool. Quiet hours weren’t until 11, which as a family who was just passing through & wanting a place to sleep, felt late. Slamming doors all night. Otherwise, it was pretty nice - clean, decent breakfast.

The stay was fine, but for what was billed as a more upscale stay, I found it to be pretty average. The bed linens were nice. The bathroom was spacious and looked new, but there were odd things like the toilet plumbing giving a big thunk when the tank stopped filling and the heat/AC fan rattling so much it was unusable if you wanted to sleep. The Beekman 1802 toiletries were just ok, in my opinion. In the future, I would book a comparably priced hotel a little farther out that included complimentary breakfast. Overall— clean, fine, easy to get to.

I didn’t want book one of the last double Queen accessible rooms so we booked a King room with a pull-out couch for 4 people. Mistake. The pullout bed was horrible. It squeaked loudly every time anyone moved and woke everyone up. We ended up with three shoved into the king bed and one person on the pullout trying to stay as still as possible. Would we stay there again, yes. It is a beautiful hotel and the room was very quiet and clean but I will never make the mistake again of having a pullout sofa bed.

Room was very narrow after the entrance; less walking space between the bed & table which is after the entrance. A/c was too loud.

Very nice stay with a great pool. Ask for a room away from the pool if you want quiet.

Room was great and bed was amazing.

Overall, the room was really nice. Bathroom was really nice and big. Would've liked to not have so many extremely bright lights everywhere in the bathroom (esp over the toilet), as getting up in the middle of the night to use the bathroom, was too much light. It was also great having a king-sized bed, but the huge TV at the foot of the bed needed to be smaller and up higher. Would also be nice if the TV could've been rotatable at least--so it could be more comfortably watched from the sofa. Otherwise, myself and my friend who stayed in the room across the hall both really enjoyed our experience. We didn't opt to take advantage of the free breakfast, however--probably should have though. :-)

It was the worst experience ever and we have stay in a lot of hotels. We had an autistic child who knocked his tooth out and they called saying we need to be quiet. We explained it was our autistic grandson let us get him calmed down,they came right up admitted to standing at our door and listening told us this is your second one. Then preceded to say next time it will be the cops escorting you out. My grandson was bleeding everywhere calming him down takes time. We spent 300 dollars to turn lights out and whisper and my grandson leaving because of it. I do not recommend this hotel at all.

Stayed at the Renovo for a long weekend with my mom & aunts. This hotel was great and the staff was amazing. Everyone from the women checking us in to our bartender Joshua was so friendly and went above & beyond with their service. I’d absolutely stay here again if visiting Iowa.

Front desk staff not interested in customer service, but property is nice.

We had a terrible check-in. We’ve stayed at this hotel at least a dozen times and upon arrival we were met with heavy sighs and an attitude of “you booked through EXPEDIA so it’s going to take a while to figure this out.” When asked for an upgrade due to our frequent stays, the answer was “no, because you booked through EXPEDIA.” When asked if my Hilton Honors could be applied? “No, because you booked through EXPEDIA.” We were given a terrible room on the first floor directly under a room with a graduation party going on all night. Clearly this property doesn’t appreciate or understand the benefits of booking/bundling through a third party site.

Our days changed for our trip and I was one day early and needed a room. The hotel was very accommodating and helped me book an extra day. They arranged it so we didn’t have to change rooms.

Our stay at the Hotel Renovo was fabulous! We really enjoyed our stay there! The staff were so helpful. United had canceled the first leg of our 1-stop flight to Iowa, therefore we missed our connecting flight & couldn't make it to check-in in time for our first night stay. We ended up staying overnight at the connecting airport & couldn't check in to Hotel Renovo until the next day of our 2 night stay. Kristen who was the clerk that answered my call & also checked us in the next day was very accomodating & canceled our first night stay & made notes of our situation. She wasn't authorized to refund us the one night since we booked our stay through Hotels.com but when they called to confirm Hotel Renovo was ok with giving us the one night refund due to our canceled flight, the hotel manager on duty that night was also very accomodating & let Hotels.com know that he ok'd the one night refund due to our canceled flight situation. I believe his name is Jake or Zack? He would have been on duty Sat Aug 26, 2023 to Sun Aug 27, 2023.

Great staff

Kitchen was awesome. Very friendly staff at kitchen and food was good. Not very impressed with check in. Not smile at all and seems too busy on her cell phone. Room was good. Just didnt like it was too close to kitchen and little bit noisy. Overall stay was good. I would probably return bqck.

Our stay was amazing! Staff were so sweet, check in was so fast and easy. Rooms were clean and very nice! The patio was nice as well. Would stay again.

We had stayed previously at Hotel Renovo in 2018 and had a fantastic experience we chose them again. However our most recent experience was a complete let down. When we arrived, we were told that they were fully booked for the weekend and due to that we would not have room cleaning services as readily available. We had the option to opt out of cleaning services so we did as they told us if we needed anything (or if we changed our mind) we could always reach out to them. Our stay was for two nights so we didn’t think much of it. Then before heading to our room I had to agree to the terms of about 20 different things on a list, basically stating that our children could not leave the room without us, and that they would not be left unsupervised. We were totally fine with that because why would you leave your children alone somewhere when traveling. We went to our room, and when we arrived, the room appeared to have had a very quick clean done on it. There were spots all over the floor, including the carpet spots on the wall, and spots on the counters. I brought Clorox wipes, so I wiped up as much as I could as to not bother housekeeping. Then, we tried using remotes for our TVs and neither of them worked. We also asked for an additional pillow as we needed one more and the man that brought them to us seemed irritated that we were asking for items. That night we continued to have more issues such as plumbing and ants. I could go on but I am limited on characters.

Hotel Renovo is beautiful. We have stayed there several times when visiting family in the area. Excellent location and Sunday brunch at the Machine Shed restaurant next door cannot be beat.

Great location, clean and wonderful breakfast included

Great location, beautiful property

Convenient location, new property.

Great location with some on site amenities. Not great for walking to shopping, but simple to get to nearby dining and restaurants.

Great location and beautiful building

Very clean and modern looking. Comfortable beds. Convenient location.

Great hotel. Only complaints are that they don’t have decaf coffee in the self service coffee area (we were told we could make it in our room, however, we had just checked out) and the water is so soft in the shower that it is impossible to rinse soap and shampoo. Otherwise, it is clean, comfortable, feel safe both in hotel and parking area. Close to shopping and restaurants—drivable, not walkable, other than the Machne Shed.

Easy hwy access. Place was clean, staff was great. Walking distance to a great restaurant next door. Would stay there again. Thank you!

Excellent location to the Greenbelt Trail. I love the loft style room for my small family.

We stayed from Saturday to Monday. Sunday morning breakfast was fantastic! But Monday morning they only had cold option food out- nothing hot like eggs, bacon, potatoes, etc. I can understand why they wouldn't put that out on a weekday but I feel they should have said something to us. Overall, very friendly, clean, new hotel.

Breakfast was very good, the staff were amazing at keeping everything fresh and available. Every staff member was very kind and friendly especially the housekeeper very polite and had an excellent smile on her face. Everything was clean and very well taken care of.

We normally get suites when we go on vacation so our kids can have a separate area from us. There was no pictures for the suites so we just took a chance on the junior suite. We were slightly disappointed there is no door separating the bedroom from anything it’s just a HUGE doorway. I will say it was very nicely remodeled and I loved the look of it. They had bocce ball outside and a nice sitting area. The pool area was very big. Altho about 1/4 of the area was full of boxes of some sort. After the pool I asked my son to go ask for some dirty laundry bags to put our wet swimsuits in. And for some pillows for the pull out bed. They told him they had no extra pillows and no laundry bags for guests. Breakfast was horrible. Me and my son went down at 730 and there was almost nothing left to eat. Cold eggs, yogurt, and a pan of stuff no one knew what it was. I overheard other guests saying the previous days were the same way and they don’t restock. My husband and daughter went to breakfast at 830 and said all that was left was eggs. The bed was the most comfortable bed I’ve ever slept on in a hotel.

Friendly staff. Clean facility. Breakfast was pricey for what was available. Lot of items on buffet were out already by 9:00 and staff said they woulldnt replace.

Came for a concert. Check in was fast and easy and the employee was very polite at the front desk, he informed us that the hotel pool would be very busy tonight so no glasses or alcohol at the pool. I reserved a pool side room it was so loud there must of been 50 kids in the pool and hot tub. We never used it because there wasn’t room in the hot tub for adults. The room seemed clean until I went into the bathroom and there was long dark hair in sink and mold in the overflow. The tv was very nice and large and the beds were very comfortable. After the concert we came back to the room about 11:15 pm and the room above us was just unbelievably loud with what seemed to be kids running and jumping until 2 am. While I understand that you can’t control the amount of kids in a pool or the rudeness of your guests. The buffet in the morning seemed to be a lot of stuff but when I fixed my plate the eggs, bacon and sausage were all ice cold, the potatoes were the only hot thing

Nice property, clean, quiet and an excellent breakfast.

I absolutely love the pool being heated so that it didn't take 5 minutes to get used to the water. One of the larger pools I have been to. The hot tub could be hotter. Breakfast was pretty good, could use biscuits and gravy but they did have bacon, sausage, eggs, fruit, and a few other items. Comfortable bedding, clean rooms, nice size shower and bathroom. I would recommend this hotel. Wonderful check in experience.

This Hotel was the best our whole trip. Very clean, friendly. New Boutique Hotel. The pool area was huge. Large hot tub. It is their slow time so not alot of people staying so no breakfast buffet but they did have coffee and scones for us. We stayed during the week so on weekends they did say their was breakfast. Will be staying again.

The room was very nice. Rather disappointed there was no complimentary continental breakfast for the price of the room. A breakfast was extra.

The breakfast was good property was nice. They have an afternoon happy hour, but don't blink because it really is an hour so it doesn't last very long. We might stay again if the price is right.