Is parking available at the property?

Yes, free parking is available on-site.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available daily from 7:00 AM to 10:00 AM for a fee of approximately USD 10.95 per person.

What are the standard check-in and check-out times?

Check-in is at 3:00 PM and check-out is at 11:00 AM. Early or late check-in/check-out may be available upon request and could incur additional charges.

Are airport shuttle services available?

Yes, complimentary airport shuttle services are provided at scheduled times. Guests must contact the property on arrival to arrange pick-up.

What accessibility features are available for guests with disabilities?

The property offers step-free entrances, wheelchair-accessible facilities in public areas, and accessible rooms. Elevators are available for ease of movement within the hotel.

What is the location of the property in relation to key landmarks?

The hotel is centrally located in Des Moines, just a 4-minute walk from Iowa Events Center and 8 minutes by foot from Community Choice Credit Union Convention Center. It is approximately 0.6 miles from Casey's Center and 1.1 miles from Des Moines Civic Center.

Does the property have a swimming pool?

Yes, there is an indoor swimming pool available for guests.

What are the policies for guests staying with children?

Children are allowed at the property. The minimum age for children to stay for free is not specified.

Holiday Inn Des Moines-Downtown-Mercy Campus

Average nightly price at Holiday Inn Des Moines-Downtown-Mercy Campus by IHG by month, last 12 months (USD)
Month	Average price
January	US$114
February	US$118
March	US$117
April	US$127
May	US$116
June	US$117
July	US$118
August	US$133
September	US$120
October	US$131
November	US$116
December	US$103

What guests think

At Holiday Inn Des Moines-Downtown-Mercy Campus by IHG, guests repeatedly praise the convenient location and shuttle, while many report ongoing parking-garage closure, frequent AC or temperature issues, and noticeable highway or ambulance noise affecting comfort.

Rooms are generally dated, with mixed comfort and some small layouts; a few offer pleasant city views. Cleanliness feedback varies from very clean spaces to complaints about bathroom maintenance, odors, stains, or ants. Service feedback is mixed, with many noting friendly staff alongside reports of rudeness, slow responses, and limited or inconsistent bar and restaurant hours. Expect a convenient base near venues, provided you’re comfortable with some compromises.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Parking structure is closed, requiring off-site parking and short walks, while the free shuttle to downtown/events is a consistent plus. On-site restaurant/bar hours are limited or inconsistent, and the pool is small and can be crowded, with no hot tub.

Related guest reviews

6

Jared

20 Aug 2025

·

Stayed 1 night

Parking lot was closed causing parking issues

8

Eliot

11 Jul 2023

·

Stayed 5 nights

Overall, this hotel is very nice and a good value. The restaurant is closed Sunday and Monday. The breakfast (not included) was good and also a good value, although we were surprised by the meager patronage. Our server was very friendly and helpful. We've stayed here several times, and will undoubtedly be back. Also worth noting are the location (close to downtown and just off I-235) and the plentiful free parking. If you get a room on the South side, it's a great view of the city. If you get a room on the North side, it's less of a view but quieter (no highway noise).

10

Angela

28 Jul 2025

·

Stayed 1 night

The room was great but the parking lot was closed and the pool was small for the size of the hotel.

10

michelle

29 Sept 2025

·

Stayed 1 night

Parking area was closed down and we had to park across the street.. signage for parking was

10

Steve

29 Sept 2025

·

Stayed 1 night

Affordable and convenient for attending a concert at the Casey's center. There is also a free shuttle that ran anywhere withing a 3-mile radius. Would stay here again.

10

Seth

27 Jul 2025

·

Stayed 2 nights

Easy Check-In, relatively clean room, consistent housekeeping. Area nearby wasn't the prettiest but a short walk from downtown Des Moines. Parking lot was under construction and inconvenient

6

Jennifer

20 Oct 2025

·

Stayed 1 night

The parking lot was closed, so you had to park really far away and bring in your luggage.The restaurant and bar had weird hours. I liked that they had a free shuttle to the downtown area.

2

Sarah

9 Jun 2025

·

Stayed 2 nights

The hotel is outdated, dark, and needs a remodel or be torn down. It is located by a hospital and was noisy from frequent ambulance and helicopter traffic. Staff did not acknowledge or welcome new guests. Busy on the work phone or on personal phone- watching videos with loud volume. Breakfast buffet is not fresh food and not included in lodging expense. Pool area does not have a hot tub, is an added on building, very loud acoustics, and not relaxing.

8

Sandy

26 Jun 2025

·

Stayed 2 nights

I like the location. However, I couldn't park my car at the hotel parking lot due to construction, which created the inconvenience for guests parked their car across the street, with invisible signs that I couldn't see. I drove around in circles for couple time before I could park my car. I wish the the hotel should warn the guest on their website about the parking lot under the construction.

6

Kimberly

6 Jul 2025

·

Stayed 3 nights

The air conditioner wasn’t working well so we asked for another room. It was better but not the best. Carpet needed stretched . Nice size room. Parking lot was closed. Had to walk across the lot to an additional parking lot. There was Only room enough to unload and no drive up area to unload at the door. Bar is closed on weekends and monday as well as the restaurant.

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Cleanliness

Feedback is inconsistent: many guests found rooms and common areas clean, but others reported bathroom issues, odors or mildew, stained linens, ants, and occasional upkeep lapses.

Related guest reviews

10

Patricia

22 Oct 2025

·

Stayed 1 night

Clean room

6

Sara

12 Jun 2025

·

Stayed 1 night

Parking was limited as the parking lot connected was shut down. The hotel was outdated and was okay for cleanliness. Smelled like smoke in the hallways.

6

Mandi

14 Jul 2025

·

Stayed 1 night

Quick overnight stay. Lobby and room were clean. We didn’t visit the pool as it was packed and loud with other guests. Our room was right next to the elevator so the noise in the hallway was loud at times from many sports teams staying there. Also, if you’re a light sleeper it is right on the Highway and the road noise was pretty loud on floor 3. Great view of the city. Be aware that the parking lot directly in front of the hotel is closed but the one across the street isn’t too much of a walk. They’re still using just the small toiletries so take extra if you’ll be staying longer.

6

Mai

9 Aug 2025

·

Stayed 1 night

Parking structure under construction, made it very inconvenient. Noisy room location if you plan to stay in a room with a view of Des Moines Downtown. Bathroom dirty with leftover hair from previous stay, empty bottle of amenities (shampoo, conditioner). No soap bar provided in bathroom. Overall stay was ok, only recommend for a night stay — not anything longer than that.

8

Suzanne

20 Oct 2025

·

Stayed 2 nights

The room was clean and main areas we're too. Parking lot was closed so you had to park across the street in lot. The outside of the building seemed under construction or blocked off. Unfortunetly you could not get late check out unless you were a member, very unfortunate.

6

Riley

9 Aug 2025

·

Stayed 1 night

I thought the staff was nice and helpful. But the room needed work. It was dirty and not well kept. The bed was comfy but the bathroom needed work

6

Gary

31 May 2025

·

Stayed 1 night

Room was clean but dated, staff was friendly, breakfast was not included with the initial cost per room, price was a little high for the amenity's offered at this location.

4

Lauren

16 Aug 2025

·

Stayed 1 night

The person that checked us in didn’t explain anything. Didn't tell us where the pool was, didn’t tell us about breakfast, didn’t tell me there was $50 charged to my card. We couldn’t even park in the parking lot. We had to park in a different lot and walk to our hotel. Room smelt like mold and air conditioning wouldn’t cool our room any lower than 70 degrees. Very disappointed…

6

Zeena

16 Jul 2025

·

Stayed 3 nights

The towels had a lot of stains on them, and the area didn’t have much to do. Other than that the place was decent and friendly people.

2

Krystal

11 Aug 2025

·

Stayed 1 night

It was extremely hot even after setting the temperature down low, dirty bathroom. However, great customer service when checking in. Great shuttle. But main thing was we couldn’t sleep because the room was so hot that we ended up checking out at midnight!!!

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Rooms

Rooms feel dated, and many noted inadequate HVAC or warm temperatures; freeway/hospital-facing sides can be very noisy. Some rooms are small with older furnishings and poor window seals, while a few mention nice city views.

Related guest reviews

6

RACHEL

1 Oct 2025

·

Stayed 1 night

Beds were definitely not queens but rather fulls. Very dated room but bartenders were great!

6

Brian K

29 Sept 2025

·

Stayed 2 nights

First time staying here. Convenient location for driving to other locations, not so much for walking. Road noise is very loud for rooms facing expressway, even up on the 6th floor. Service was good.

4

Katie

5 Oct 2025

·

Stayed 2 nights

AC didn't work well.

2

Nathan

9 Jun 2025

·

Stayed 4 nights

Had to park offsite due to structural issues with garage. Room door hard time closing. Room key stopped working multiple times. Smoke alarm going off while taking a shower. Outside window had a hard time closing. A/c couldn’t keep up consistently running trying to cool from 70s- 68. Shower was extra slippery almost fell twice. Room was very small and crammed.

4

janet

28 Sept 2025

·

Stayed 1 night

It was so loud we couldn’t sleep. The windows seemed open but they were not. We were on the 9th floor and we couldn’t sleep due to interstate ambulances. Major needs updated. Too bad but it was the closest place to our venue.

6

Mathieu

25 Mar 2024

·

Stayed 1 night

Too hot in the room, no HVAC control

8

Greg

16 Oct 2025

·

Stayed 1 night

Smoke detector in the room went off due to the steam from the shower. Little out dated, but over not bad. Great location for the show at the Caseys Center.

6

Magdalena

16 Jan 2024

·

Stayed 3 nights

The windows were poor quality and we could feel the freezing air in the room, and the AC didn’t help. In the morning we had ice on the inner side of the windows. The hotel is old and needs a thorough renovation. It has to be updated.

6

Mary

3 May 2025

·

Stayed 1 night

It was okay. Overpriced for what the room was. Very crowded, and not updated at all. Bed creaked every time we sat down. Little holes and Knicks in the ceiling. Window wouldn’t close all the way and was very loud with traffic. Glad it was just a one night stay

6

Samantha

7 Jan 2024

·

Stayed 2 nights

The hotel room seemed a little outdated. I know it was a standard room but just seemed so small. I could hear all the traffic going by. I probably will not stay here again.

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Service

Service is mixed: many highlight friendly, accommodating staff and standout shuttle drivers, but others report rudeness, poor communication, and slow or absent responses to issues.

Related guest reviews

2

Marisol

4 Nov 2025

·

Stayed 3 nights

The manager was rude and the hotel had working AC’s but did not want to turn it on. The rooms were hot and 88 degrees. Horrible horrible service!!! Would not recommend.

2

Martin

23 Jun 2024

·

Stayed 1 night

Have problems with checking in, my room was ready pay by Expedia,and they acting like didn't have it ,I have to double pay ,so they can let me,and my family stay, people in front desk, unprofessional,they take the deposit three times from my account,bad time in this place.

10

Madelyn

29 Sept 2025

·

Stayed 3 nights

The room was beautiful! The staff was extremely accommodating

6

Juliana

28 Jun 2025

·

Stayed 1 night

Dirty room, rude staff, property is run down. I walked in and felt I was walking in an old casino hotel

6

Justin

8 Aug 2024

·

Stayed 1 night

Staff was very unfriendly, short and rude. Cleaning staff knocked on my door at 10:55 when checkout is 11. Definitely will not be staying there again

10

Tiffanee

13 Dec 2022

·

Stayed 1 night

The staff was super friendly. The hotel was beautiful, and the beds where comfy. We stayed 1 night for a concert and the shuttle was amazing convience. The driver was super friendly.

2

Kris

9 Aug 2025

·

Stayed 1 night

When we arrived to check in the parking lot by the hotel was blocked off and had a small sectioned area for handicapped cars. Cars that were checking in were facing the incoming guest coming off 6th st. I turned into the sectioned off area as it was confusing 2 other cars did the same. I was blocked in. I needed to turn around to exit out to one way 6Th st. We moved cone to turn around and security person came out and started screaming at us. He wouldn’t tell us where to park or how to check in. Had to call front desk to get directions where to go. Security person continued to be rude when we entered hotel to check in. Signs and courteous help would have been appreciated. We stay at Holiday Inn’s frequently I have never experienced this type of treatment. Sincere apology for moving the cone. At one point security person asked us who we thought we were.. I told him a paying guest.

6

Daniel

10 Jun 2024

·

Stayed 2 nights

Our clerk on Saturday was amazing booked us in early was friendly. Sunday the front desk clerk was rude, our keys didn’t work each time we came back to our room. The tv didn’t work. We were told move to a different room we have no maintenance here today.

10

yolanda

3 Sept 2025

·

Stayed 1 night

The staff was pleasant and friendly.

10

Danielle

26 Apr 2024

·

Stayed 1 night

Excellent stay and excellent service! A special shout out to the van driver Mike G! We were in town for a concert and the transportation to the venue was perfect! Mike G was exceptional! Thanks again for everything!

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Location

Convenient for Wells Fargo Arena, the convention center, Mercy hospital, and downtown, with easy highway access. However, proximity to the interstate and hospital brings notable traffic and ambulance noise, and a few guests found the area less walkable.

Related guest reviews

6

Tara

21 Apr 2024

·

Stayed 1 night

Check in was easy. Also there was free parking. My room is very noisy due to the sound of the freeway coming in the window. No option for late check out, which is a real bummer since I am in town for the Drake road races and was really hoping to be able to shower afterwards.

6

Brian K

29 Sept 2025

·

Stayed 2 nights

First time staying here. Convenient location for driving to other locations, not so much for walking. Road noise is very loud for rooms facing expressway, even up on the 6th floor. Service was good.

10

Laura

28 Mar 2025

·

Stayed 1 night

It's close to downtown and the big Hospitals.

6

Russell

13 Aug 2025

·

Stayed 1 night

The parking lot was closed, inconvenient as heck. Only a handful of handicapped spots. So, I had to walk nearly a 1/2 block. As room was next to freeway it was loud, noisy all night…semi-trucks, fire trucks, and as it’s next to a hospital…ambulances with lights and sirens. It was a convenient location for our State fair trip. But, I wouldn’t stay there again.

8

Stephen

28 Mar 2023

·

Stayed 1 night

Convenient location

8

Greg

16 Oct 2025

·

Stayed 1 night

Smoke detector in the room went off due to the steam from the shower. Little out dated, but over not bad. Great location for the show at the Caseys Center.

10

Steve

29 Sept 2025

·

Stayed 1 night

Affordable and convenient for attending a concert at the Casey's center. There is also a free shuttle that ran anywhere withing a 3-mile radius. Would stay here again.

8

Shannon

15 Oct 2025

·

Stayed 1 night

Average room. Great location

6

Jill

5 Aug 2025

·

Stayed 1 night

Hotel sits over the interstate and it was noisy all night. Homeless in the area, but property had armed security guard in the lobby. Can't walk to restaurants in downtown Des Moines.

10

Ryan J

13 Jan 2025

·

Stayed 2 nights

Great location

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Dining

Breakfast and dining are inconsistent: some liked the buffet or restaurant, while others found the buffet poor or service lacking, and breakfast is often not included. Restaurant/bar hours are limited or closed on some days.

Related guest reviews

8

Chris

3 Aug 2025

·

Stayed 1 night

Skip the breakfast Buffett not worth the extra $$ Otherwise the stay was good

8

Meryl

10 Aug 2025

·

Stayed 1 night

The hotel's parking lot is still closed. Management really needs to put out better signage to direct guests to the two nearby lots where guests can park. It was unpleasant to arrive late at night and try to figure it out. On the positive side, the room was very clean and quiet. The breakfast buffet was excellent.

8

Erin

29 Sept 2025

·

Stayed 1 night

The hotel was very clean. Staff working the front desk were friendly, prompt. The restaurant had horrible service, my daughter’s food was burnt and by the time we were able to get our server’s attention, it was too late to order something else because we had somewhere to be. The server never asked if we wanted another drink. We would definitely stay at the hotel again but wouldn’t eat at Cityscapes.

2

Martin

5 May 2025

·

Stayed 2 nights

Van from airport broke down, restaurant staff unfriendly and food greasy, parking lot demolished, bar hours inconsistent, staff listless.

10

Nicholas

25 Jul 2025

·

Stayed 5 nights

Nice and clean. Property well cared for. Breakfast wasn’t free, but quite enjoyable.

10

ROSE

10 Aug 2025

·

Stayed 4 nights

Good food in restaurant.

4

Jeramy

28 Oct 2025

·

Stayed 3 nights

Where do I start. Let’s start with parking. There was no onsite parking during a huge wrestling tournament and with that amount of people at the hotel there was maybe 40 spots and once you left it was a gamble getting back in. After that it’s just little things like being there for 3 nights and never seeing housekeeping. I had to go to the front desk for plastic cups, fresh towels and more toilet paper. Also had to take out my own trash twice. Rooms were very warm as the a/c wasn’t running and the window opens about a inch so the room was just stale air. Surprisingly quiet even with a ton of families there so that was a positive. Another thing that was just more of a disappointment was the hours of the onsite restaurant for dinner, 3 hours is a very short window to offer dinner. The biggest thing was the breakfast buffet. Yougurts were just sitting on hotel pans with no ice, bottles of water and milk in hotel pans with no ice. The hotel pans of eggs, meats and potatoes were just loosely covered with foil. It was just un professional looking.

8

Eliot

11 Jul 2023

·

Stayed 5 nights

Overall, this hotel is very nice and a good value. The restaurant is closed Sunday and Monday. The breakfast (not included) was good and also a good value, although we were surprised by the meager patronage. Our server was very friendly and helpful. We've stayed here several times, and will undoubtedly be back. Also worth noting are the location (close to downtown and just off I-235) and the plentiful free parking. If you get a room on the South side, it's a great view of the city. If you get a room on the North side, it's less of a view but quieter (no highway noise).

6

Natosha

15 Aug 2025

·

Stayed 1 night

For as much as they charge you for the room it shouldnt be old, outdated and have a smell to the room. And you should not be charged for the breakfast, this is the first time I ever came across that. I will never stay there again a waste of money.

6

Kimberly

6 Jul 2025

·

Stayed 3 nights

The air conditioner wasn’t working well so we asked for another room. It was better but not the best. Carpet needed stretched . Nice size room. Parking lot was closed. Had to walk across the lot to an additional parking lot. There was Only room enough to unload and no drive up area to unload at the door. Bar is closed on weekends and monday as well as the restaurant.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5	6	7
8	9	10	11 $90	12 $90	13 $96	14 $96
15 $90	16 $90	17 $90	18 $90	19 $113	20 $129	21 $121
22 $112	23 $113	24 $112	25 $113	26 $112	27 $119	28 $114
29 $112	30 $107

Su	Mo	Tu	We	Th	Fr	Sa
		1 $113	2 $131	3 $132	4 $132	5 $120
6 $112	7 $113	8 $113	9 $113	10 $113	11 $120	12 $116
13 $113	14 $113	15 $113	16 $112	17 $113	18 $121	19 $120
20 $112	21 $112	22 $112	23 $112	24 $113	25 $121	26 $121
27 $112	28 $113	29 $113	30 $112	31 $112

Holiday Inn Des Moines-Downtown-Mercy Campus by IHG

Prices for Holiday Inn Des Moines-Downtown-Mercy Campus by IHG

Monthly average prices

About this property

Location

Room options

Standard Room, 1 Double Bed, Accessible (Communications, Accessible Tub)

Standard Room, 2 Queen Beds

Standard Room, 2 Double Beds

Premium Room, 1 King Bed

Standard Room

Standard Room, 1 King Bed

Guest reviews of Holiday Inn Des Moines-Downtown-Mercy Campus by IHG

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Holiday Inn Des Moines-Downtown-Mercy Campus by IHG

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