Name: Holiday Inn Express & Suites Florida City-Gateway To Keys by IHG
Address: 35200 S. Dixie Hwy, Florida City, Florida, United States of America, Florida City, Florida, US
Price range: US$70–US$122 per night
Rating: 8.13

What guests think

At Holiday Inn Express & Suites Florida City-Gateway To Keys by IHG, guests frequently praise friendly staff, comfortable beds, and a convenient location for the Everglades and Keys, while noting an older property with ongoing renovations and occasional maintenance frustrations.

Cleanliness feedback ranges from very clean rooms to reports of musty odors, stained carpets, and occasional pests. Breakfast is widely praised when fully running, but multiple stays noted days with no hot items or limited selection and food running out. Overall, expect a practical base for the Everglades and Keys where experiences can vary by day.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Pool access and condition varied; some found it clean while others noted closures or cleanliness issues. Renovations affected amenities like the gym and elevator, but parking was generally ample.

Related guest reviews

8

Chayme

3 May 2023

·

Stayed 1 night

I didn’t think it was worth the price and the pool was closed.

10

Karen

3 Jun 2025

·

Stayed 4 nights

I couldn't possibly say enough good things about this hotel!!! the staff were amazing, friendly, helpful, everything we needed was provided the pool was clean it was beautiful outside very well kept and clean grounds, they have security on staff to keep you safe.. great family destination... I would highly recommend staying here!!.. if I had to say one negative maybe that they can use more pool towels out by the pool section but seriously that's like it this place is amazing!!

8

Linda

19 Aug 2025

·

Stayed 3 nights

I recommend the hotel but they need to upgrade tv to smart TV's. Staff was excellent and very good breakfast. The only thing we didn't like was that in our 1st day we went to the pool and there were 2 people smoking weed inside the facilities and also inside the hotel and there were no supervision at all for these type of situations. People with kids need to leave because of this inconsiderate persons. They should put more attention to this situations.

10

Lisa

12 Aug 2025

·

Stayed 4 nights

Check in was quick and easy. Elevator worked fine. Room was clean. AC got cold quickly (we wanted it cold). Beds and pillows comfortable. Linnens super soft. Spacious with desk and chair, plus room for our luggages. Bathroom clean. Dove hand soap, lotion, shampoo, conditioner, & bodywash all provided. Housekeeping came daily. All staff friendly and helpful. Coffee & tea available all day. We didn’t eat the breakfast but it smelled great. Eggs, sausage, bacon, breads, cereals, muffins, juices, milks. The pool was clean with pretty pool area. Plenty of parking around building. Fastfood right near hotel. Definitely enjoyed our stay. Would stay here again. Highly recommend for anyone, including families.

8

Kevin

29 Apr 2024

·

Stayed 1 night

The pool was not clean.

10

Peter

4 Feb 2024

·

Stayed 4 nights

Very good hotel, super clean, nice breakfast. Good location for the Keys and Everglades. A few minor complaints: pool was closed, room key-cards kept getting demagnetized, they couldn't lend us cork a corkscrew.

10

matt

28 Oct 2024

·

Stayed 1 night

Great find. We were really impressed. Very updated. Bathroom was spacious. Local easy to get to restaurants. Parking was easy and well lit.

6

Jorge

4 Jan 2025

·

Stayed 2 nights

Breakfast was not so good. Chaotic and running out of food so quick. Felt like fighting for food. Gym was being remodeled so I was not able to use it. Cleaning crew cleaned our bedroom and took the towels away so we had to go to the frint desk and ask for towels when my my daughter was still waiting for a towel. Best price compared to hotels around.

8

martin

11 Jan 2024

·

Stayed 3 nights

Hotel was under renovations but was told our room was already completed. No place to hang any towels (bath or hand) in bathroom other than over the shower rod. Extra small toilet seat on toilet, felt like I was sitting directly on the toilet bowl rim. Some crown moulding missing on window wall. Carpet was dirty and I doubt it had been vacuumed before or during our stay. First time out of shower and walking on carpet, my feet were black and covered in crumbs. Made sure to always were my sandles whenever in the room..fresh out of shower or getting out of bed in morning. Breakfast was strictly continental with NO HOT protein options as they said their oven was broken. Only one elevator that was extremely SLOW with terrible peel and stick plastic tile sheets…very tacky

8

Dana

9 May 2025

·

Stayed 4 nights

Nice pool area and good breakfast

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Cleanliness

Feedback is inconsistent: many describe clean rooms and common areas, while others report musty odors, dirty carpets, and occasional bugs.

Related guest reviews

10

Raymond Anthony

13 Sept 2025

·

Stayed 3 nights

I had a truly enjoyable stay. The room was spotless, the bed very comfortable, and the amenities were excellent. The shower had great water pressure, and the staff was consistently courteous and helpful. The continental breakfast was also a great touch. I have no complaints at all and will definitely return.

2

Fabiolla

20 Oct 2025

·

Stayed 2 nights

parking was not safe at all. the room was dirty the bathroom smelled musty

10

Cassie

4 Sept 2025

·

Stayed 3 nights

The front desk clerk, Gabrielle, I think, was very nice and welcoming. The room was clean and comfortable. We commuted to key largo for our scuba diving and couldn't of been happier with our choice.

4

William

31 May 2023

·

Stayed 2 nights

Dirty carpet in the halls. Hot air circulation in the hallway musty smell in the room and hair left in the shower.

2

Piyush

5 Jan 2024

·

Stayed 2 nights

Only good thing was convenient location. The hotel was very dirty with misty and moldy smell in the rooms and hallways. The carpets in the room were stained with sticky spots. The towels were stained. Phone was not working. The toilet flush was extremely week. The water flow in the shower had a very low pressure.

10

Peter

4 Feb 2024

·

Stayed 4 nights

Very good hotel, super clean, nice breakfast. Good location for the Keys and Everglades. A few minor complaints: pool was closed, room key-cards kept getting demagnetized, they couldn't lend us cork a corkscrew.

4

Paola

12 Sept 2024

·

Stayed 1 night

The staff was great but there was a bug on the tv stand and a roach in the bathroom and the whole place smelled humid and old

2

Zenaida

13 Feb 2024

·

Stayed 1 night

Not clean tub and toilet

8

Lisa

30 Nov 2023

·

Stayed 1 night

The breakfast was great with a lot of choices. The room itself was good, however the carpet was disgusting in our room and in the hallways. Otherwise staff was pleasant and the room and bathroom were very clean. One other thing was the bed was very hard, felt like an older kind with the springs still in it. I felt like I was sleeping on the floor, hard.

4

Terri

12 Jun 2025

·

Stayed 1 night

Roaches in the bathroom! Also the hair dryer had exposed wires! When I checked out, I told the receptionist and shared pictures! She assured me that the manager would contact me! 5 days later, I’m still waiting for his call!

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Rooms

Rooms are generally spacious with comfortable beds, but the property feels dated, with noisy or unreliable AC, limited TV channels, and occasional maintenance issues such as weak water pressure or drainage.

Related guest reviews

8

Judy

11 Feb 2025

·

Stayed 1 night

Clean, roomy, convenient

6

Tony

11 Mar 2025

·

Stayed 5 nights

We reserved a king sized bed. When we arrived, Thursday evening, they said they were out of king beds and gave us a double. The room looks nothing like ANY of the pictures they have online. The bathroom was outdated, with the old plastic tubs, not the nice showers with the tile and glass doors. There was a car alarm that went off all night long , for two nights right outside our window. My sister flew in Friday night and was given a king room that she had reserved, she left Sunday Morning, and we thought we'd be offered her King room. Not even when the hotel emptied out Monday did they even offer us a king room that was obviously available.

6

Karl

4 Mar 2024

·

Stayed 3 nights

The first morning of my stay the water pressure was so low that only a trickle of water came out. I had great difficulty in getting ready for the day. Breakfast was great and the bed was comfortable. Room cleanliness was OK too.

10

KYUNG JA

31 May 2025

·

Stayed 3 nights

Clean and quiet, recommend to friends.

8

Edgar

17 Feb 2024

·

It doesn't feel like a 200 usd property. Pros: Rooms are big. They have a microwave and minibar where you can heat/chill food. Bath amenities are good (Dove) and they provide you with toothbrush, soap, and other amenities. Cons: The property seems to be old, and the service is not good enough.

10

Lisa

12 Aug 2025

·

Stayed 4 nights

Check in was quick and easy. Elevator worked fine. Room was clean. AC got cold quickly (we wanted it cold). Beds and pillows comfortable. Linnens super soft. Spacious with desk and chair, plus room for our luggages. Bathroom clean. Dove hand soap, lotion, shampoo, conditioner, & bodywash all provided. Housekeeping came daily. All staff friendly and helpful. Coffee & tea available all day. We didn’t eat the breakfast but it smelled great. Eggs, sausage, bacon, breads, cereals, muffins, juices, milks. The pool was clean with pretty pool area. Plenty of parking around building. Fastfood right near hotel. Definitely enjoyed our stay. Would stay here again. Highly recommend for anyone, including families.

2

David

26 Dec 2022

·

Stayed 1 night

Super loud. Couldn’t sleep. AC didn’t work.

8

Shelley

12 Oct 2025

·

Stayed 1 night

Breakfast was good, room was adequate for stay along the way as part of a larger trip. Staff was very kind. Hotel was older so the finishes were a little rough and there was little to no sound proofing as the door wasn't completely sealed. It was suitable for what we needed.

4

Paul

1 Jan 2023

·

Stayed 19,357 nights

OK, so for the most part, the people were super. I think it is management who are to fault with any shortcomings. I had driven each day awaited lot and wanted to chill at night in my hotel room watching TV. That's the problem. No where in any material does it say they do not offer but 4 channels due to their negotiation with cable or satellite complain its. The room was $606 for three middle of the week-non holiday- nights so I paid a lot of money compared to other properties. The other huge problem was the heating or AC unit. If would help if I could set the thermostat for a temperature but I had to figure to turn on heat or cooling, fan speed, and there is no way to tell what the room temperature might be. I caught a terrible cold from this that ruined a good bit of my vacation exploring Kew west and the Everglades due to congestion and a running nose. All I wanted to do was get my room with 4 channels. OK for good, breakfast was in this category--the typical continental fare.

8

Maureen

12 Aug 2025

·

Stayed 1 night

Beds comfortable, room very clean, but very noisy ac fan

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Service

Service is often praised as friendly and helpful, including attentive breakfast staff, though some guests reported long or confusing check-ins, incorrect room types, and slow follow-up on issues.

Related guest reviews

10

Tammy

4 Jun 2025

·

Stayed 3 nights

Everyone was so polite and so courteous. The breakfast was delicious, and Reggie is an amazing chef and human. Rooms are clean. Would stay here again

10

Elizabeth

11 Nov 2025

·

Stayed 1 night

Staff was outstanding

8

Willie R

22 Sept 2025

·

Stayed 4 nights

All was good. Issues were handled immediately and we were moved. Great service. We will stay again

10

Cassie

4 Sept 2025

·

Stayed 3 nights

The front desk clerk, Gabrielle, I think, was very nice and welcoming. The room was clean and comfortable. We commuted to key largo for our scuba diving and couldn't of been happier with our choice.

2

juan

25 May 2025

·

Stayed 1 night

Extremely long check in process, ridiculously long.

6

cindy

13 Mar 2025

·

Stayed 1 night

The property is fine, but upon arrival they told me they didn't have the type of room I rented and gave me another one with two beds. They didn't take any care of the inconvenience, which shows no professionalism.

10

Liz H

2 Sept 2025

·

Stayed 18 nights

The property is well-kept. I loved that my room was cleaned every day and the breakfast was good. Mr Henry, the breakfast attendant Monday -Friday, was very friendly and attentive, kept tables clean and ready.

2

Thom

27 May 2024

·

Stayed 1 night

We got a message when we landed in Miami that our room had been given away by mistake. We had to scramble to find another hotel room at a higher cost. I will be in touch with you for full compensation. The front desk guy, whose name was Zach, was particularly unhelpful.

10

DAVID

5 Jun 2025

·

Stayed 1 night

Excellent service

10

Aswin

25 Nov 2025

·

Stayed 4 nights

Breakfast was amazing and the staff were very courteous

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Location

Convenient base near US 1 for the Everglades and the Keys, though a few guests found the entrance hard to locate and some felt the surrounding area was less appealing.

Related guest reviews

6

Jennifer

10 Aug 2024

·

Stayed 1 night

The hotel was older than it looked in pictures. The area around is bad. So that’s not the hotels fault. Breakfast was good. It had a good price just north of the keys.

8

Thomas

12 Feb 2025

·

Stayed 1 night

Very difficult to find.

8

Jennifer

20 Jul 2024

·

Stayed 1 night

Convenient location for an overnight if going to Everglades, Biscayne or before heading down to Key West.

8

Jessica

3 Dec 2024

·

Stayed 1 night

Had difficulty finding the main entrance getting there at night. But seemed safe and was very comfortable.

8

Eduardo

1 Mar 2023

·

Stayed 2 nights

Location was convenient. We had easy access to US 1 .

10

Carmelo

30 Jun 2025

·

Stayed 1 night

Good location

8

Michele L

21 Jun 2023

·

Stayed 4 nights

The neighborhood around the hotel wasn't great, but I was pleasantly surprised by the inside. It was newly renovated and very clean. The rooms were big and the staff was great! It was a little bit of a drive from Key Largo, but the drive was worth it since it was a quarter of the price of the Key Largo hotels.

10

Linda

11 Jan 2023

·

Stayed 1 night

Everything was fine - very convenient location

10

Dennis

26 Aug 2025

·

Stayed 4 nights

The hotel was situated between Miami and Key West, so we had a great time. The food offered during breakfast was appetizing & had a variety. The warm/hot foods were warm or hot, good job.

10

Nicholas

11 Mar 2025

·

Stayed 2 nights

Close to everything-

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Dining

Breakfast draws frequent praise for variety and taste, but there are recurring periods with no hot items or limited selection due to equipment or staffing issues, and some reports of food running out.

Related guest reviews

8

Mark

8 Jan 2024

·

Stayed 3 nights

Would rate it 5 stars except there was no breakfast the 3 days we were there. The note said the oven was broke. Another thing house keeping only came to clean the room at 4:30 and we were back everyday at 4 so the room didn’t get made up, but place was clean and the staff was friendly

4

Heidi

5 Jan 2024

·

Stayed 4 nights

This was a pretty disappointing stay for a holiday inn. Not sure if they are trying to compute of business; change ownership but it felt like they are just getting rid of inventory and not restock . The worst was that they let us check in without a word of the shortcomings for a 4 day stay, no word of apology, warning or offer to make up for it. Looking through previous reviews it seems it’s not the first time this happened; and while there are responses suggesting management has read the suggestion to bring in wrapped breakfast sandwiches or give coupons to ihop next door; nothing at all ; and no change in 4 days… all the front desk suggested was to talk to the manager; but no info on when where and how to meet them. I would expect better than that from a holiday inn. On a positive note the room itself was pretty nice.

10

clara

14 Sept 2025

·

Stayed 1 night

Breakfast was excellent, only stay over night.

6

Pavan

5 Jan 2025

·

Stayed 3 nights

The stay was mostly good except for the breakfast. The breakfast buffet was quickly out of food all 3 days of our stay and they couldn't refill it.

10

Liz H

2 Sept 2025

·

Stayed 18 nights

The property is well-kept. I loved that my room was cleaned every day and the breakfast was good. Mr Henry, the breakfast attendant Monday -Friday, was very friendly and attentive, kept tables clean and ready.

10

Dennis

26 Aug 2025

·

Stayed 4 nights

The hotel was situated between Miami and Key West, so we had a great time. The food offered during breakfast was appetizing & had a variety. The warm/hot foods were warm or hot, good job.

8

Shannon

18 Jan 2025

·

Stayed 1 night

We had a one night stay while traveling. I thoroughly enjoyed my stay. The bed was very comfortable. The room felt very clean. The morning staff and breakfast were fantastic! I would stay again the next time traveling through. My only negative. The adjoining room door was loose.

6

Jorge

4 Jan 2025

·

Stayed 2 nights

Breakfast was not so good. Chaotic and running out of food so quick. Felt like fighting for food. Gym was being remodeled so I was not able to use it. Cleaning crew cleaned our bedroom and took the towels away so we had to go to the frint desk and ask for towels when my my daughter was still waiting for a towel. Best price compared to hotels around.

10

Aswin

25 Nov 2025

·

Stayed 4 nights

Breakfast was amazing and the staff were very courteous

6

Pierre

7 Jan 2024

·

Stayed 1 night

Good reception, but stayed here 8 weeks ago and they still haven’t fixed oven so NO hot breakfast . I expect better from a Holiday Inn express. Otherwise clean and comfortable room

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Month	Average price
January	US$143
February	US$188
March	US$174
April	US$130
May	US$100
June	US$91
July	US$89
August	US$88
September	US$82
October	US$89
November	US$96
December	US$121

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $92	16 $78	17 $82	18 $82	19 $82
20 $78	21 $78	22 $77	23 $82	24 $82	25 $86	26 $87
27 $82	28 $82	29 $82	30 $74

Su	Mo	Tu	We	Th	Fr	Sa
				1 $92	2 $122	3 $122
4 $87	5 $87	6 $87	7 $87	8 $87	9 $95	10 $95
11 $87	12 $87	13 $87	14 $75	15 $72	16 $79	17 $79
18 $70	19 $76	20 $76	21 $76	22 $76	23 $82	24 $84
25 $75	26 $75	27 $75	28 $75	29	30	31

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Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed, Mobility Accessible (Accessible Tub)

Standard Room, 1 King Bed

Standard Room, 1 Queen Bed, Mobility Accessible (Roll-In Shower)

Suite, 2 Double Beds

Standard Room, 2 Queen Beds

Standard Room

Standard Room, 1 King Bed with Sofa Bed

Standard Room, 1 King Bed, Mobility Accessible (Roll-In Shower)

Standard Room, 1 Queen Bed, Mobility Accessible (Accessible Tub)

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

FAQs about Holiday Inn Express & Suites Florida City-Gateway To Keys by IHG

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