DoubleTree by Hilton Hartford Downtown
US$258
/ night
Avg. for September
Select dates to see prices and availability
US$258
/ night
Avg. for September
Monthly average prices
Nightly prices at DoubleTree by Hilton Hartford Downtown average US$173 in the cheapest month (February) and US$296 in the most expensive month (June), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$195 |
| February | US$173 |
| March | US$227 |
| April | US$254 |
| May | US$276 |
| June | US$296 |
| July | US$263 |
| August | US$184 |
| September | US$258 |
| October | US$294 |
| November | US$222 |
| December | US$179 |
J
F
M
A
M
J
J
A
Sept · US$258
S
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N
D
Most expensive: June (~US$296)
Cheapest: February (~US$173)
About this property
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and concierge services. Additional features at this hotel include gift shops/newsstands, a fire...
Amenities
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and concierge services. Additional features at this hotel include gift shops/newsstands, a fireplace in the lobby, and a ballroom.
Business amenities
Featured amenities include complimentary wired internet access, dry cleaning/laundry services, and a 24-hour front desk. Self parking (subject to charges) is available onsite.
Dining
Enjoy a meal at the restaurant or snacks in the hotel's coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge. To-go breakfasts are available daily from 6:00 AM to noon for a fee.
Rooms
Make yourself at home in one of the 170 guestrooms featuring refrigerators and microwaves. Wired and wireless internet access is complimentary, while 55-inch flat-screen televisions with cable programming provide entertainment. Private bathrooms with bathtubs or showers feature designer toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
Location
With a stay at DoubleTree by Hilton Hartford Downtown, you'll be centrally located in Hartford, steps from PeoplesBank Arena and 14 minutes by foot from Connecticut Convention Center. This hotel is 1.5 mi (2.4 km) from The Meadows Music Theatre and 0.1 mi (0.2 km) from Hartford Stage.
What's nearby
PeoplesBank Arena(0.1 Miles)
Hartford Stage(0.1 Miles)
Christ Church Cathedral(0.2 Miles)
Hartford Downtown Farmers Market(0.3 Miles)
Bushnell Park(0.3 Miles)
Dunkin' Donuts Park(0.4 Miles)
Wadsworth Atheneum Museum of Art(0.5 Miles)
Travelers Tower(0.5 Miles)
Mortensen Riverfront Plaza(0.5 Miles)
Hartford City Hall(0.6 Miles)
Connecticut Science Center(0.6 Miles)
Bushnell Center for the Performing Arts(0.6 Miles)
Connecticut River(0.7 Miles)
Connecticut State Capital(0.7 Miles)
Connecticut Convention Center(0.7 Miles)
Bradley Intl. Airport (BDL)(16.6 Miles)
Springfield Union Station (ZSF)(27.5 Miles)
Westfield, MA (BAF-Barnes Municipal)(40.4 Miles)
Laundry service
Elevator/Lift
Multilingual staff
Ballroom
Fitness facilities
Luggage storage
Location
315 Trumbull St, Downtown Hartford, Hartford, Connecticut, United States of America
PeoplesBank Arena (0.1 Miles)
Hartford Stage (0.1 Miles)
Christ Church Cathedral (0.2 Miles)
Hartford Downtown Farmers Market (0.3 Miles)
Bushnell Park (0.3 Miles)
Dunkin' Donuts Park (0.4 Miles)
Room options
7
Room, 2 Queen Beds
Room details
2 Large Double Beds
Sleeps 4
Air ConditioningWi-Fi (Free)Refrigerator
7
Suite, 1 King Bed, Accessible, Bathtub
Room details
1 Extra-Large Double Bed
Sleeps 2
Air ConditioningWi-Fi (Free)Refrigerator
7
Room, 2 Queen Beds, Accessible (Hearing)
Room details
2 Large Double Beds
Sleeps 4
Air ConditioningWi-Fi (Free)Refrigerator
6
Room, 1 King Bed, Accessible, Bathtub
Room details
1 Extra-Large Double Bed
Sleeps 2
Air ConditioningWi-Fi (Free)Refrigerator
6
Room, 2 Double Beds, Accessible (Roll-In Shower)
Room details
2 Double Beds
Sleeps 4
Air ConditioningWi-Fi (Free)Refrigerator
6
Room, 1 King Bed, Accessible (Roll-In Shower)
Room details
1 Extra-Large Double Bed
Sleeps 2
Air ConditioningWi-Fi (Free)Refrigerator
5
Room, 1 King Bed
Room details
1 Extra-Large Double Bed
Sleeps 2
Air ConditioningWi-Fi (Free)Refrigerator
6
Suite (Parlor)
Room details
1 Murphy Bed
Sleeps 2
Air ConditioningWi-Fi (Free)Refrigerator
5
Room, 1 King Bed with Sofa Bed
Room details
1 Extra-Large Double Bed
and 1 Sofa Bed
Sleeps 4
Air ConditioningWi-Fi (Free)Refrigerator
5
Room, 1 King Bed with Sofa Bed, Accessible (Hearing)
Room details
1 Extra-Large Double Bed
and 1 Sofa Bed
Sleeps 4
Air ConditioningWi-Fi (Free)Refrigerator
6
Room, 2 Double Beds, Accessible, Bathtub (Mobility, Hearing)
Room details
2 Double Beds
Sleeps 4
Air ConditioningWi-Fi (Free)Refrigerator
Guest reviews
7.4
Good
Based on 1,004 verified reviews
Who stays here?
Business
40%
Couple
22%
Family
18%
Group
10%
Solo
6%
What guests think
AI-generated summary based on recent guest reviews
At DoubleTree by Hilton Hartford Downtown, travelers highlight a central, walkable location by the XL Center and generally comfortable rooms, but recurring construction, frequent pool closures, elevator problems, street noise, and paid, confusing parking affect the experience.
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What guests think
At DoubleTree by Hilton Hartford Downtown, travelers highlight a central, walkable location by the XL Center and generally comfortable rooms, but recurring construction, frequent pool closures, elevator problems, street noise, and paid, confusing parking affect the experience.
Service is praised by many guests, with standout front-desk staff, yet other reviews cite unhelpful or rude interactions and slow responses to maintenance issues. Room quality varies: some are newly updated and comfortable, while others report HVAC and hot-water problems or unreliable Wi-Fi. On-site dining is limited and often pre-made, with no free breakfast and prices that feel high, though individual staff and a few breakfasts received compliments. Expect a convenient downtown base with mixed service and facilities during ongoing renovations.
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AI-generated summary based on recent guest reviews
Facilities
Frequent renovation-related disruptions: the pool is often closed or empty, elevators are sometimes limited, and the paid parking garage is under construction and confusing. Skywalk access to the XL Center is a plus, though garage signage is criticized.
Related guest reviews
10
Luquent
13 Apr 2025
·
Stayed 1 night
Everything was fine. Stayed due to concert at the XL Center. Was excellent that you can enter the XL Center from the hotel. No need to go outside. Parking was $19 that hotel had stamp parking ticket or else it would’ve been per hour. The only thing was our shower curtain was not long enough for the shower rod (length wise) also we couldn’t figure out the heat. Felt like the temperature stayed on cool even though we turned it up. Not sure if something was wrong with it. But we only stayed for the night of the concert so we didn’t complain. Overall would definitely stay again.
Everything was fine. Stayed due to concert at the XL Center. Was excellent that you can enter the XL Center from the hotel. No need to go outside. Parking was $19 that hotel had stamp parking ticket or else it would’ve been per hour. The only thing was our shower curtain was not long enough for the shower rod (length wise) also we couldn’t figure out the heat. Felt like the temperature stayed on cool even though we turned it up. Not sure if something was wrong with it. But we only stayed for the night of the concert so we didn’t complain. Overall would definitely stay again.
6
Jaime
18 Apr 2025
·
Stayed 1 night
Great location but hours for dining area in lounge were not correct. Pool was closed unexpectedly without notice.
Great location but hours for dining area in lounge were not correct. Pool was closed unexpectedly without notice.
10
Winfield
11 Jul 2025
·
Stayed 1 night
Hotel was great. Parking garage undergoing renovation looked like a war zone. Excessive parking fees.
Hotel was great. Parking garage undergoing renovation looked like a war zone. Excessive parking fees.
6
A
7 Jul 2023
·
Stayed 1 night
The hotel is undergoing a lot of renovation and construction which was not signaled on the reservation. Only one elevator was in service. At the reception I asked if there was a gym, the guy answered “ 5th floor.” When I went there, there was plastic hanging down over half the gym , due to construction. The AC was off. The gym was not really usable. The pool was empty; no water. The room was fine. No frills.
The hotel is undergoing a lot of renovation and construction which was not signaled on the reservation. Only one elevator was in service. At the reception I asked if there was a gym, the guy answered “ 5th floor.” When I went there, there was plastic hanging down over half the gym , due to construction. The AC was off. The gym was not really usable. The pool was empty; no water. The room was fine. No frills.
4
Christine
16 Mar 2025
·
Stayed 1 night
Stayed for OVO. Holy hidden fees! $19 per day for parking, water bottles and coffee in room are $3 each. Pools been down since November. Cafe advertises as made to order and it’s just cold sandwiches. No fan in bathroom, humidity build up was horrid.
Stayed for OVO. Holy hidden fees! $19 per day for parking, water bottles and coffee in room are $3 each. Pools been down since November. Cafe advertises as made to order and it’s just cold sandwiches. No fan in bathroom, humidity build up was horrid.
4
DINO
24 Feb 2024
·
Stayed 1 night
It was connected to XL Center. Overly priced; terrible service at its bar/restaurant. The elevators were not working. Had to wait more than 20 minutes to get from the 7th to 1st Floor. Had to use the fire exits to get to the ground floor. Prices were outrageous. The room was clean, and the front desk was helpful.
It was connected to XL Center. Overly priced; terrible service at its bar/restaurant. The elevators were not working. Had to wait more than 20 minutes to get from the 7th to 1st Floor. Had to use the fire exits to get to the ground floor. Prices were outrageous. The room was clean, and the front desk was helpful.
2
Kristen
8 Mar 2024
·
Stayed 1 night
The double billed me costing $600 for a one night stay. The hotel is under construction there’s only 1 working elevator, and construction mess around hotel. Parking garage is supposed to be comped and cost no more then $20 for car, the garage takes your ticket so you constantly have to go to desk to get verified. And can’t get a person on phone for billing error. All in all worst hotel experience I have ever had!
The double billed me costing $600 for a one night stay. The hotel is under construction there’s only 1 working elevator, and construction mess around hotel. Parking garage is supposed to be comped and cost no more then $20 for car, the garage takes your ticket so you constantly have to go to desk to get verified. And can’t get a person on phone for billing error. All in all worst hotel experience I have ever had!
8
Bradley
4 Aug 2025
·
Stayed 2 nights
Rooms are quite good. Downstairs food area is limited as things are premade and then heated up. Area is convenient to many other restaurants and the baseball field and hockey arena. Car park is being renovated so bit dusty- but noisy and hard to work out the exits and which way to drive in and out of building. Little strange having apartments using one side of elevators and hotel using the other side. Indoor pool doors were locked so couldn’t access that- not sure why?
Rooms are quite good. Downstairs food area is limited as things are premade and then heated up. Area is convenient to many other restaurants and the baseball field and hockey arena. Car park is being renovated so bit dusty- but noisy and hard to work out the exits and which way to drive in and out of building. Little strange having apartments using one side of elevators and hotel using the other side. Indoor pool doors were locked so couldn’t access that- not sure why?
6
Moses
31 Jul 2025
·
Stayed 2 nights
Pool was closed and I was not informed. The restaurant was not an actual restaurant; the food was premade. Some of the staff was rude. I had 3 rooms, and each one smelled like bug spray or old, wet carpets.
Pool was closed and I was not informed. The restaurant was not an actual restaurant; the food was premade. Some of the staff was rude. I had 3 rooms, and each one smelled like bug spray or old, wet carpets.
6
Carolyn
4 Jul 2025
·
Stayed 2 nights
Parking garage was a hot mess. No signage in hotel directing guests to garage.
Parking garage was a hot mess. No signage in hotel directing guests to garage.
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AI-generated summary based on recent guest reviews
Cleanliness
Housekeeping feedback is mixed: many note very clean rooms, but multiple guests report issues such as stained linens, dirty carpets, leftover trash, or odors.
Related guest reviews
2
Nivaldo
28 Feb 2023
·
Stayed 1 night
The room was very dirty, the bed sheets were dirty and had a blood stain on it, I took some pictures
The room was very dirty, the bed sheets were dirty and had a blood stain on it, I took some pictures
2
John
21 Aug 2023
·
Stayed 2 nights
If this is a Hilton property then Motel 6 is now the Ritz-Carlton. I had to keep my shoes on in my room the carpets were so dirty, water blisters in the wallpaper from the room above. This is more Hostel than hotel. I no longer trust the Hilton brand. This property is 4th world at best.
If this is a Hilton property then Motel 6 is now the Ritz-Carlton. I had to keep my shoes on in my room the carpets were so dirty, water blisters in the wallpaper from the room above. This is more Hostel than hotel. I no longer trust the Hilton brand. This property is 4th world at best.
10
Marla
9 May 2025
·
Stayed 2 nights
Stay was great. Room was very clean. Bathroom was very clean. Bed was comfortable.
Stay was great. Room was very clean. Bathroom was very clean. Bed was comfortable.
4
Jonathan
30 Aug 2024
·
Stayed 2 nights
Parking is $20 per day whether you leave or not. Beds were not properly cleaned. They gave you one bar of soap and didn’t replace towels. Awful.
Parking is $20 per day whether you leave or not. Beds were not properly cleaned. They gave you one bar of soap and didn’t replace towels. Awful.
10
Victoria
25 Apr 2025
·
Stayed 1 night
Everything was great and comfy. Only complaint was the shower there were still a few pubes on the floor and walls of the shower so makes me curious how well it was cleaned. Overall would stay again. Extremely friendly staff
Everything was great and comfy. Only complaint was the shower there were still a few pubes on the floor and walls of the shower so makes me curious how well it was cleaned. Overall would stay again. Extremely friendly staff
10
Amelia
22 Apr 2024
·
Stayed 2 nights
The property was very clean and very convenient. The staff was super friendly.
The property was very clean and very convenient. The staff was super friendly.
10
Joe
13 Sept 2025
·
Stayed 1 night
Lobby work amd rest área were beautifully decorated, friendly staff, rooms were spacious, clean , bed very confortable, coffee maker, microwave, centrally located loved my stay here.
Lobby work amd rest área were beautifully decorated, friendly staff, rooms were spacious, clean , bed very confortable, coffee maker, microwave, centrally located loved my stay here.
4
Michele
5 Oct 2023
·
Stayed 2 nights
I was not warned that there would be construction noise and inconveniences due to the construction inside and out. My room faced a concrete wall. The room was not clean. No shuttle from airport and no continental breakfast. It was overpriced for the bare bones.
I was not warned that there would be construction noise and inconveniences due to the construction inside and out. My room faced a concrete wall. The room was not clean. No shuttle from airport and no continental breakfast. It was overpriced for the bare bones.
10
Ana Catarina
25 Aug 2025
·
Stayed 1 night
Very clean
Very clean
10
Laurie
13 Apr 2025
·
Stayed 1 night
Very comfortable bed and extremely clean.
Very comfortable bed and extremely clean.
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AI-generated summary based on recent guest reviews
Rooms
Rooms range from newly updated and comfortable to basic with issues; recurring reports cite traffic and hallway noise, HVAC/thermostat troubles, odd bathroom layouts, and spotty Wi-Fi.
Related guest reviews
6
Yang
10 Jul 2023
·
Stayed 5 nights
You need to stamp the parking ticket every time you enter and leave garage, old tv, internet is in and out, small flies in the room after raining which is not great for a high floor
You need to stamp the parking ticket every time you enter and leave garage, old tv, internet is in and out, small flies in the room after raining which is not great for a high floor
6
Cody
16 Aug 2023
·
Stayed 5 nights
Overall it was a nice hotel to stay, only complaints were the walls and windows were too thin so I can hear everything outside and in the lobby on my floor. Staff was extremely friendly and helpful, I stayed for a convention and the distance from the hotel to the convention center wasn’t long, very convenient.
Overall it was a nice hotel to stay, only complaints were the walls and windows were too thin so I can hear everything outside and in the lobby on my floor. Staff was extremely friendly and helpful, I stayed for a convention and the distance from the hotel to the convention center wasn’t long, very convenient.
8
Jeremiah
8 Jul 2024
·
Stayed 1 night
The check-in was quick and easy and our room was large and comfortable with a good AC. The bed and pillows were excellent and we both slept really well. We picked the hotel for its location and walkable distance to the Xfinity Theater and it was great for that. Our only gripe/complaint was with the location/sound from the room. We were on the back side of the hotel facing the highway and the sound was low but constant. It’s was basically a white noise machine 24-7 which wasn’t a huge deal but a little annoying. The bathroom arrangement was a little strange too. The door opened directly to the toilet and blocked the shower door when open.
The check-in was quick and easy and our room was large and comfortable with a good AC. The bed and pillows were excellent and we both slept really well. We picked the hotel for its location and walkable distance to the Xfinity Theater and it was great for that. Our only gripe/complaint was with the location/sound from the room. We were on the back side of the hotel facing the highway and the sound was low but constant. It’s was basically a white noise machine 24-7 which wasn’t a huge deal but a little annoying. The bathroom arrangement was a little strange too. The door opened directly to the toilet and blocked the shower door when open.
8
Melvin
4 Aug 2025
·
Stayed 1 night
Our room was newly updated and very clean. The only issue was the sound. The rooms are not soundproof and you could hear everything going on in hallway. We were woken by room service tapping all the way down the hall. Also, the daily parking seemed a bit high at $20. Street park if you can
Our room was newly updated and very clean. The only issue was the sound. The rooms are not soundproof and you could hear everything going on in hallway. We were woken by room service tapping all the way down the hall. Also, the daily parking seemed a bit high at $20. Street park if you can
6
Melissa
28 May 2024
·
Stayed 4 nights
We were here for a college graduation. Rooms were incredibly small and not suitable for a party of 3. Also, there was a soccer tournament. There were many young children screaming and running down halls. The walls were paper thin so we could hear everything
We were here for a college graduation. Rooms were incredibly small and not suitable for a party of 3. Also, there was a soccer tournament. There were many young children screaming and running down halls. The walls were paper thin so we could hear everything
10
Michelle
28 Aug 2023
·
Stayed 1 night
We stayed in a newly renovated room on the 9th floor, very close to the elevator, room was nice and clean, new furniture and the bed was very comfortable. We would definitely stay here again when in the area. We had one lminor situation but was handled by the front desk staff immediately.
We stayed in a newly renovated room on the 9th floor, very close to the elevator, room was nice and clean, new furniture and the bed was very comfortable. We would definitely stay here again when in the area. We had one lminor situation but was handled by the front desk staff immediately.
2
Hanin
6 Oct 2023
·
Stayed 1 night
We had a terrible time at this Hilton. We checked in at 3 and when we went to our room, we tried to connect to the wifi. There was no wifi. I called down to ask about the wifi and to ask for an extra blanket and they said someone will bring one up. After an hour of waiting, I went downstairs and they told me that again someone will be up soon. I finally got my blanket but still no wifi and no proper assistance with the wifi. I spent my whole stay there with no wifi. Then they gave me a complimentary cookie and the bag with the cookie had a hair sticking out of it. And then the fire alarm went off as we were about to sleep and we walked down the stairs that smelled like pee. Overall very dissatisfied with my stay.
We had a terrible time at this Hilton. We checked in at 3 and when we went to our room, we tried to connect to the wifi. There was no wifi. I called down to ask about the wifi and to ask for an extra blanket and they said someone will bring one up. After an hour of waiting, I went downstairs and they told me that again someone will be up soon. I finally got my blanket but still no wifi and no proper assistance with the wifi. I spent my whole stay there with no wifi. Then they gave me a complimentary cookie and the bag with the cookie had a hair sticking out of it. And then the fire alarm went off as we were about to sleep and we walked down the stairs that smelled like pee. Overall very dissatisfied with my stay.
2
Jiaqi
19 Aug 2025
·
Stayed 2 nights
Staff and hospitality service in this location are horrible. The front desk staff was unwelcoming at all times as if we owed them something. The first room we got assigned to had broken AC. Temperature went from 78 at when we entered to 80 at when we came back from dinner, even though cooling was set to 68. I called to request a technician to look at it. 30min after the front desk said he would send someone, no one showed up. We had to go downstairs ourselves to beg for service. Eventually he swicthed our room, to a king bed room, which was what I paid and reserved for. Remind you initially they gave me a double queen beds room and lied to me that there was not a king available to me. So how come when we had to switch the room, a king room was magically available, huh? 0 star to the hotel and their staff. 1 star is dedicated to their cookies.
Staff and hospitality service in this location are horrible. The front desk staff was unwelcoming at all times as if we owed them something. The first room we got assigned to had broken AC. Temperature went from 78 at when we entered to 80 at when we came back from dinner, even though cooling was set to 68. I called to request a technician to look at it. 30min after the front desk said he would send someone, no one showed up. We had to go downstairs ourselves to beg for service. Eventually he swicthed our room, to a king bed room, which was what I paid and reserved for. Remind you initially they gave me a double queen beds room and lied to me that there was not a king available to me. So how come when we had to switch the room, a king room was magically available, huh? 0 star to the hotel and their staff. 1 star is dedicated to their cookies.
4
Staley
11 Apr 2023
·
The thermostat was broken in my room so there was no heat in the room - pretty cold. When I complained about this at checkout, they didn't even apologize. Instead, they wanted to know why I didn't call in a maintenance request during the night. (Because I was extremely tired and just wanted to go to bed.) I guess that's the Hilton strategy when someone complains: don't say sorry and blame the customer.
The thermostat was broken in my room so there was no heat in the room - pretty cold. When I complained about this at checkout, they didn't even apologize. Instead, they wanted to know why I didn't call in a maintenance request during the night. (Because I was extremely tired and just wanted to go to bed.) I guess that's the Hilton strategy when someone complains: don't say sorry and blame the customer.
4
Jingbin
13 Mar 2025
·
Stayed 1 night
Stayed on 10th floor, and it was so noisy ALL night. Mostly traffic noises and some engine noise. I had to wear AirPod to cancel the noise. Very annoyingly. Not a good experience.
Stayed on 10th floor, and it was so noisy ALL night. Mostly traffic noises and some engine noise. I had to wear AirPod to cancel the noise. Very annoyingly. Not a good experience.
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AI-generated summary based on recent guest reviews
Service
Staff are frequently praised as friendly and helpful, with standouts at the front desk, but there are repeated complaints about rude interactions, booking/check-in mishaps, and slow follow-through on requests.
Related guest reviews
10
John
10 Jun 2023
·
Stayed 2 nights
Arrived to Hartford aboard Amtrak Vermonter to check out a Yard Dogs minor league baseball game. Hilton, stadium and arena all close and walkable. Front desk extremely helpful, Juan a stand out. Restaurant/bar standout was the very professional Donna. New Jersey Patriots winners, a perfect getaway.
Arrived to Hartford aboard Amtrak Vermonter to check out a Yard Dogs minor league baseball game. Hilton, stadium and arena all close and walkable. Front desk extremely helpful, Juan a stand out. Restaurant/bar standout was the very professional Donna. New Jersey Patriots winners, a perfect getaway.
2
Keishalue
27 Jan 2025
·
Stayed 1 night
Customer service is terrible!
Customer service is terrible!
2
Sebastian
8 Dec 2022
·
Stayed 1 night
Check in really ruined this stay, as I had booked these rooms for guests on a large show my Choir puts on each year, and the hotel did not have the bookings straight in their system, had lost one of the bookings, and would not let another individual on the booking check the room in. Staff made no sincere effort to fix the problem, and now it looks like I was double charged.
Check in really ruined this stay, as I had booked these rooms for guests on a large show my Choir puts on each year, and the hotel did not have the bookings straight in their system, had lost one of the bookings, and would not let another individual on the booking check the room in. Staff made no sincere effort to fix the problem, and now it looks like I was double charged.
4
Jonathan
23 Jan 2023
·
Stayed 2 nights
When I arrived to speak with the front desk about getting a digital key, the lady was already upset for whatever reason and seemed to vent it out on me. I never got my key and even recorded the interaction to show how mean she was being to me.
When I arrived to speak with the front desk about getting a digital key, the lady was already upset for whatever reason and seemed to vent it out on me. I never got my key and even recorded the interaction to show how mean she was being to me.
10
Virginia
17 Mar 2025
·
Stayed 1 night
Front desk staff was very nice. Loved the cookies! Room was clean and beds were very comfortable.
Front desk staff was very nice. Loved the cookies! Room was clean and beds were very comfortable.
10
Lisa
14 Jan 2024
·
Stayed 1 night
Stayed for my husband's birthday. Chose the Hilton due to back to back events we were attending at the XL Center. Understand that there is construction going on as the renovations continue. Barring that, everything was great. Can't say enough wonderful things about the staff, especially Juan at the front desk. He went above and beyond.
Stayed for my husband's birthday. Chose the Hilton due to back to back events we were attending at the XL Center. Understand that there is construction going on as the renovations continue. Barring that, everything was great. Can't say enough wonderful things about the staff, especially Juan at the front desk. He went above and beyond.
10
Joe
13 Sept 2025
·
Stayed 1 night
Lobby work amd rest área were beautifully decorated, friendly staff, rooms were spacious, clean , bed very confortable, coffee maker, microwave, centrally located loved my stay here.
Lobby work amd rest área were beautifully decorated, friendly staff, rooms were spacious, clean , bed very confortable, coffee maker, microwave, centrally located loved my stay here.
2
Jiaqi
19 Aug 2025
·
Stayed 2 nights
Staff and hospitality service in this location are horrible. The front desk staff was unwelcoming at all times as if we owed them something. The first room we got assigned to had broken AC. Temperature went from 78 at when we entered to 80 at when we came back from dinner, even though cooling was set to 68. I called to request a technician to look at it. 30min after the front desk said he would send someone, no one showed up. We had to go downstairs ourselves to beg for service. Eventually he swicthed our room, to a king bed room, which was what I paid and reserved for. Remind you initially they gave me a double queen beds room and lied to me that there was not a king available to me. So how come when we had to switch the room, a king room was magically available, huh? 0 star to the hotel and their staff. 1 star is dedicated to their cookies.
Staff and hospitality service in this location are horrible. The front desk staff was unwelcoming at all times as if we owed them something. The first room we got assigned to had broken AC. Temperature went from 78 at when we entered to 80 at when we came back from dinner, even though cooling was set to 68. I called to request a technician to look at it. 30min after the front desk said he would send someone, no one showed up. We had to go downstairs ourselves to beg for service. Eventually he swicthed our room, to a king bed room, which was what I paid and reserved for. Remind you initially they gave me a double queen beds room and lied to me that there was not a king available to me. So how come when we had to switch the room, a king room was magically available, huh? 0 star to the hotel and their staff. 1 star is dedicated to their cookies.
10
Kate
7 Jul 2024
·
Stayed 1 night
Very kind and helpful staff
Very kind and helpful staff
4
marcos
27 May 2024
·
Stayed 1 night
Service was not great.1st sign of a rough stay was only 2 elevators available on a multi-floor bldg and fully booked weekend. 2nd negative experience: Our teenage son went up earlier in the night and used magenectic bolt lock to lock door. He fell asleep and did not hear the door knock or his cellphone ring. We went downstairs to get help from front desk who was the nightshift operation supervisor and he said there was no way to help just have to wait until son woke up. I continued to knock and call so son would open door, eventually leading for other guest to wake up and come outside to investigate noise. Someone must've called security as a member came up. We explained the situation he shook his head and could not believe front desk did not call. He apologized for inconvenience scanned the door and in room within seconds. 3rd drop in service is when asked for additional towel front desk never sent up so had to chase down housekeeping and grab myself. Not the hotels total fault other than they did not control the crowd. There were several families with school aged kids running throughout the hotel, pool and downstairs bar/main lobby. Understand an affordable pricepoint and family hotel but if the parents aren't controlling the kids would've liked the hotel to attempt some order, it felt like a chuckie cheese when in common areas throughout the day. Could not enjoy the amenties had to go downtown for options. Kids were out of control in pool so son did not enjoy.
Service was not great.1st sign of a rough stay was only 2 elevators available on a multi-floor bldg and fully booked weekend. 2nd negative experience: Our teenage son went up earlier in the night and used magenectic bolt lock to lock door. He fell asleep and did not hear the door knock or his cellphone ring. We went downstairs to get help from front desk who was the nightshift operation supervisor and he said there was no way to help just have to wait until son woke up. I continued to knock and call so son would open door, eventually leading for other guest to wake up and come outside to investigate noise. Someone must've called security as a member came up. We explained the situation he shook his head and could not believe front desk did not call. He apologized for inconvenience scanned the door and in room within seconds. 3rd drop in service is when asked for additional towel front desk never sent up so had to chase down housekeeping and grab myself. Not the hotels total fault other than they did not control the crowd. There were several families with school aged kids running throughout the hotel, pool and downstairs bar/main lobby. Understand an affordable pricepoint and family hotel but if the parents aren't controlling the kids would've liked the hotel to attempt some order, it felt like a chuckie cheese when in common areas throughout the day. Could not enjoy the amenties had to go downtown for options. Kids were out of control in pool so son did not enjoy.
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AI-generated summary based on recent guest reviews
Location
Central downtown spot beside the XL Center with easy walking to venues and restaurants. Several guests felt the surrounding area less safe and noted significant street noise.
Related guest reviews
10
Luquent
13 Apr 2025
·
Stayed 1 night
Everything was fine. Stayed due to concert at the XL Center. Was excellent that you can enter the XL Center from the hotel. No need to go outside. Parking was $19 that hotel had stamp parking ticket or else it would’ve been per hour. The only thing was our shower curtain was not long enough for the shower rod (length wise) also we couldn’t figure out the heat. Felt like the temperature stayed on cool even though we turned it up. Not sure if something was wrong with it. But we only stayed for the night of the concert so we didn’t complain. Overall would definitely stay again.
Everything was fine. Stayed due to concert at the XL Center. Was excellent that you can enter the XL Center from the hotel. No need to go outside. Parking was $19 that hotel had stamp parking ticket or else it would’ve been per hour. The only thing was our shower curtain was not long enough for the shower rod (length wise) also we couldn’t figure out the heat. Felt like the temperature stayed on cool even though we turned it up. Not sure if something was wrong with it. But we only stayed for the night of the concert so we didn’t complain. Overall would definitely stay again.
8
Candace
9 Jun 2025
·
Stayed 3 nights
This area was a bit down trodden didn't feel safe at night.
This area was a bit down trodden didn't feel safe at night.
8
Rebecca
26 Oct 2024
·
Stayed 1 night
Nice and easy check in, parking connected to the hotel. Near restaurants and bars
Nice and easy check in, parking connected to the hotel. Near restaurants and bars
6
Christopher
14 Jul 2025
·
Stayed 1 night
I thought the hotel itself was very nice and enjoyed my stay there. However, the area that it is in felt unsafe with a lot of shady characters walking around. Not the hotel's fault, obviously.
I thought the hotel itself was very nice and enjoyed my stay there. However, the area that it is in felt unsafe with a lot of shady characters walking around. Not the hotel's fault, obviously.
8
Mark
27 May 2025
·
Stayed 4 nights
The hotel is in a great location with lots of things to see within walking distance. The hotel staff would not call a taxi company to book transportation to the airport. I found this unusual
The hotel is in a great location with lots of things to see within walking distance. The hotel staff would not call a taxi company to book transportation to the airport. I found this unusual
10
Melissa
10 Aug 2025
·
Stayed 1 night
Convenient location
Convenient location
10
Nicholas
23 Mar 2025
·
Stayed 1 night
We liked how close it was to the xl center!
We liked how close it was to the xl center!
10
Neil
3 Feb 2025
·
Stayed 1 night
In the heart of Hartford and next door to the XL Center. Very convenient.
In the heart of Hartford and next door to the XL Center. Very convenient.
10
Kori
5 Feb 2023
·
Stayed 1 night
Attached to the xl center very convenient
Attached to the xl center very convenient
6
Tristan
23 Sept 2024
·
Stayed 2 nights
Everything was very clean , staff was ok at best. The area around was dirty and rather empty for a downtown with a lot of homeless around
Everything was very clean , staff was ok at best. The area around was dirty and rather empty for a downtown with a lot of homeless around
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AI-generated summary based on recent guest reviews
Dining
On-site options are limited and largely pre-made, with no free breakfast and prices that feel high; hours and bar availability can be inconsistent. Some guests complimented breakfast and bar staff.
Related guest reviews
6
Shaileen
15 Feb 2025
·
Stayed 1 night
The hotel was nice and clean. But for the area we were in I thought breakfast would be better for their prices. It was not good at all.
The hotel was nice and clean. But for the area we were in I thought breakfast would be better for their prices. It was not good at all.
10
Maria Inez
25 Sept 2025
·
Stayed 3 nights
Breakfast has delicious foods
Breakfast has delicious foods
4
David
12 Jul 2024
·
Stayed 1 night
The front desk staff was not friendly. The hotel is overpriced and you have to pay twenty dollars extra for parking. If you have a small pet that is seventy five extra. They don't even provide complimentary coffee or breakfast. The only benefit to staying there is that it is centrally located.
The front desk staff was not friendly. The hotel is overpriced and you have to pay twenty dollars extra for parking. If you have a small pet that is seventy five extra. They don't even provide complimentary coffee or breakfast. The only benefit to staying there is that it is centrally located.
8
Gail
19 Nov 2024
·
Stayed 1 night
No real breakfast options, but terrific joint across the street. Clean, adequate if going to an event at the attached stadium. We use it for UConn evening basketball games.
No real breakfast options, but terrific joint across the street. Clean, adequate if going to an event at the attached stadium. We use it for UConn evening basketball games.
6
Amanda
19 Dec 2025
·
Stayed 1 night
The room was nice and clean. It’s a very noisy location. Lots of traffic outside, but that can be overlooked because the location is so convenient to the arena. The issue I ran into was at the restaurant. The wait in line was astronomically long 30+ minutes. Then when I finally got to the front of the line I was told they were out of one of the items I requested. I said ok I need to find look at the menu real quick to pick something else, to which I was informed “we are really busy you know” by the man at the counter. I informed him I was aware they were busy but I patiently waited in the line the whole time I just needed a second to pick something else. I was then handed a menu which was for breakfast. Then he was able to track down one for dinner. I understand he was frustrated about being so busy but they could have said to the line “we are out of ——— Item” so people who are waiting looking at menus are prepared. I selected the cheeseburger and Chicken quesadilla. They came out fairly quickly, however the quesadilla didn’t come with all the listed sides. I figured it was a moot point to go ask because he had already been so rude. Later that evening I stopped back in to grab something before bed and someone different was working. The wait was still extremely long. While waiting two women were arguing loudly at the bar. I was able to place my order, however he did forget 1 of the 2 items I had ordered so I had to wait for him to get that. Not the greatest experience.
The room was nice and clean. It’s a very noisy location. Lots of traffic outside, but that can be overlooked because the location is so convenient to the arena. The issue I ran into was at the restaurant. The wait in line was astronomically long 30+ minutes. Then when I finally got to the front of the line I was told they were out of one of the items I requested. I said ok I need to find look at the menu real quick to pick something else, to which I was informed “we are really busy you know” by the man at the counter. I informed him I was aware they were busy but I patiently waited in the line the whole time I just needed a second to pick something else. I was then handed a menu which was for breakfast. Then he was able to track down one for dinner. I understand he was frustrated about being so busy but they could have said to the line “we are out of ——— Item” so people who are waiting looking at menus are prepared. I selected the cheeseburger and Chicken quesadilla. They came out fairly quickly, however the quesadilla didn’t come with all the listed sides. I figured it was a moot point to go ask because he had already been so rude. Later that evening I stopped back in to grab something before bed and someone different was working. The wait was still extremely long. While waiting two women were arguing loudly at the bar. I was able to place my order, however he did forget 1 of the 2 items I had ordered so I had to wait for him to get that. Not the greatest experience.
4
Sara
9 Jul 2024
·
Stayed 1 night
Bar was closed which was not ideal. Property was older and not super well kept up. Didn’t have hot water for my shower this morning. Bed was not comfortable. Staff was nice, but the hotel was definitely not worth the cost.
Bar was closed which was not ideal. Property was older and not super well kept up. Didn’t have hot water for my shower this morning. Bed was not comfortable. Staff was nice, but the hotel was definitely not worth the cost.
8
Parul
1 May 2025
·
Stayed 4 nights
It was a good stay but there was no body lotion in bathroom. The dining was super limited and very little for vegetarians.
It was a good stay but there was no body lotion in bathroom. The dining was super limited and very little for vegetarians.
8
Bradley
4 Aug 2025
·
Stayed 2 nights
Rooms are quite good. Downstairs food area is limited as things are premade and then heated up. Area is convenient to many other restaurants and the baseball field and hockey arena. Car park is being renovated so bit dusty- but noisy and hard to work out the exits and which way to drive in and out of building. Little strange having apartments using one side of elevators and hotel using the other side. Indoor pool doors were locked so couldn’t access that- not sure why?
Rooms are quite good. Downstairs food area is limited as things are premade and then heated up. Area is convenient to many other restaurants and the baseball field and hockey arena. Car park is being renovated so bit dusty- but noisy and hard to work out the exits and which way to drive in and out of building. Little strange having apartments using one side of elevators and hotel using the other side. Indoor pool doors were locked so couldn’t access that- not sure why?
6
Moses
31 Jul 2025
·
Stayed 2 nights
Pool was closed and I was not informed. The restaurant was not an actual restaurant; the food was premade. Some of the staff was rude. I had 3 rooms, and each one smelled like bug spray or old, wet carpets.
Pool was closed and I was not informed. The restaurant was not an actual restaurant; the food was premade. Some of the staff was rude. I had 3 rooms, and each one smelled like bug spray or old, wet carpets.
8
Ashley
26 Mar 2024
·
Stayed 1 night
I wish I had a better view, I asked for a different room but they said the rooms available weren’t better. All the food available in the café is prepackaged/premade/frozen and overpriced. I ordered DoorDash for my food.
I wish I had a better view, I asked for a different room but they said the rooms available weren’t better. All the food available in the café is prepackaged/premade/frozen and overpriced. I ordered DoorDash for my food.
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AI-generated summary based on recent guest reviews
8
sandra
4 weeks ago
·
Stayed 1 night
Very clean on premises, common areas and especially room. Not noisy. Comfortable beds. Front desk staff very accommodating
Very clean on premises, common areas and especially room. Not noisy. Comfortable beds. Front desk staff very accommodating
10
Ronald
13 Jul 2026
·
Stayed 1 night
We went for a concert and the walkway for the direct connection to the arena was a big plus. We enjoyed our stay. The staff was great. We would have liked a full service breakfast within the hotel itself. Thank you
We went for a concert and the walkway for the direct connection to the arena was a big plus. We enjoyed our stay. The staff was great. We would have liked a full service breakfast within the hotel itself. Thank you
10
Sebastian
10 Jul 2026
·
Stayed 1 night
Terrific staff! All happy to help and providing a great stay! Distance
Terrific staff! All happy to help and providing a great stay! Distance
6
Wei
7 Jul 2026
·
Stayed 1 night
Room has smells
Room has smells
8
Donna
5 Jul 2026
·
Stayed 1 night
It was very clean and comfortable. There was not air conditioning in the halls and it was needed during July. I enjoyed the decor, and the bed was very spacious, firm, comfortable and clean. The bathroom was a bit small but I didn't mind. A small refrigerator and microwave were helpful. There was no room service, but I got a sandwich down at the restaurant, which was adequate but nothing special. I enjoyed the muffins.
It was very clean and comfortable. There was not air conditioning in the halls and it was needed during July. I enjoyed the decor, and the bed was very spacious, firm, comfortable and clean. The bathroom was a bit small but I didn't mind. A small refrigerator and microwave were helpful. There was no room service, but I got a sandwich down at the restaurant, which was adequate but nothing special. I enjoyed the muffins.
FAQs about DoubleTree by Hilton Hartford Downtown
Is parking available at the property?
Self parking is available on-site for a fee of USD 25.00 per night, which includes in/out privileges. There are also wheelchair-accessible parking options.
What type of breakfast is offered?
To-go breakfasts are available daily from 6:00 AM to noon for a fee, approximately USD 12 to 23 for adults and children.
Does the property allow pets?
Pets are allowed with a fee of USD 75 per pet, per stay. Service animals are exempt from fees.
What are the standard check-in and check-out times?
Check-in is from 3:00 PM to 11:59 PM, and check-out is at 12:00 PM. Early check-in is available for a fee, subject to availability. Guests must contact the property at least 24 hours before arrival to arrange check-in.
What accessibility features are available for guests with disabilities?
The property offers features such as elevators, wheelchair-accessible facilities, and a wheelchair-accessible registration desk. There are also limited wheelchair-accessible rooms and public washrooms.
Where is the property located in relation to key landmarks?
The hotel is centrally located in Hartford, just 0.1 miles from XL Center and Hartford Stage, and within a 5-minute drive of Connecticut Convention Center and Xfinity Theatre.
Is there a swimming pool at the property?
The swimming pool will be unavailable from September 2, 2025, to September 30, 2025, due to renovations. Specific details about the pool's type and operational hours are not provided.
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Instant AI responses are based on hotel information
Prices for upcoming dates
September 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-09-15: NO DATA
- 2026-09-16: 895.0897105074463USD
- 2026-09-17: 200.69064032675172USD
- 2026-09-18: 236.87932974957275USD
- 2026-09-19: 189.49703677990723USD
- 2026-09-20: 181.35857798135376USD
- 2026-09-21: 209.89305793963624USD
- 2026-09-22: 330.5340645930176USD
- 2026-09-23: 684.2048402006836USD
- 2026-09-24: 376.15004730889893USD
- 2026-09-25: 895.2841313554687USD
- 2026-09-26: NO DATA
- 2026-09-27: 334.4772302402344USD
- 2026-09-28: 448.1196464536743USD
- 2026-09-29: NO DATA
- 2026-09-30: 477.579305706665USD
- 2026-10-01: 220.6046700107117USD
- 2026-10-02: 291.62388586175535USD
- 2026-10-03: 312.1438616889038USD
- 2026-10-04: 189.79951977374267USD
- 2026-10-05: 366.68072984802245USD
- 2026-10-06: 470.0270674215088USD
- 2026-10-07: 473.00821042822264USD
- 2026-10-08: 344.81902613397216USD
- 2026-10-09: 719.4594239124756USD
- 2026-10-10: 356.3063437833252USD
- 2026-10-11: 179.86237058377077USD
- 2026-10-12: 234.5166823772278USD
- 2026-10-13: 465.0584840751343USD
- 2026-10-14: 337.863002447937USD
- 2026-10-15: 336.8692997808838USD
- 2026-10-16: 392.9902042730713USD
- 2026-10-17: 383.34701422448734USD
- 2026-10-18: 187.81207943408202USD
- 2026-10-19: 323.9509900814209USD
- 2026-10-20: 360.7184438345947USD
- 2026-10-21: 346.6474362409058USD
- 2026-10-22: 386.2662324058228USD
- 2026-10-23: 458.1024953946533USD
- 2026-10-24: 454.127614715332USD
- 2026-10-25: 231.53552186773683USD
- 2026-10-26: 230.5418192006836USD
- 2026-10-27: 296.067805961792USD
- 2026-10-28: 263.32446819992066USD
- 2026-10-29: 179.51621816107178USD
- 2026-10-30: 203.71151463748168USD
- 2026-10-31: 192.28738201345826USD
- 2026-11-01: 162.96921521054077USD
- 2026-11-02: 199.7366514609375USD
- 2026-11-03: 230.43720510195922USD
- 2026-11-04: 479.9641991087036USD
- 2026-11-05: 178.86865041394043USD
- 2026-11-06: 367.3563720496216USD
- 2026-11-07: 259.3196227662048USD
- 2026-11-08: 162.96921521054077USD
- 2026-11-09: 209.67380065090944USD
- 2026-11-10: 367.6744325150757USD
- 2026-11-11: 222.38577011114504USD
- 2026-11-12: 187.5542635274048USD
- 2026-11-13: 262.08623423400877USD
- 2026-11-14: 164.77980749038696USD
- 2026-11-15: 164.77980749038696USD
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 21 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- Children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
- A car is recommended for transportation to and from this property.
- Parking height restrictions apply.
- Contactless check-in and contactless check-out are available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
- Fee for to-go breakfast: approximately USD 12 to 23 for adults, and USD 12 to 23 for children
- Covered self parking fee: USD 25.00 per night (in/out privileges)
- Pet fee: USD 75 per pet, per stay
- Service animals are exempt from fees
- Early check-in is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Laundry service
Elevator/Lift
Multilingual staff
Ballroom
Fitness facilities
Luggage storage
General
Assistive Listening Devices Available
Breakfast Available (surcharge)
Smoke-Free Property
Snack Bar/Deli
Stair-Free Path to Entrance
Water Dispenser
Wheelchair Accessible (Limited)
Parking (Wheelchair Accessible)
Wheelchair-Accessible Concierge Desk
Fitness Center (wheelchair accessible)
Wheelchair-Accessible on-Site Restaurant
Elevator Access (Wheelchair Accessible)
Wheelchair-Accessible Public Washroom
Wheelchair-Accessible Registration Desk
Parking (Van) (Wheelchair Accessible)
Parking
Parking (Covered)
Garage
Parking (Off-street)
Parking (Self) (surcharge)
Internet
Free wi-fi
Internet (Wired) (free)
Services
Elevator/Lift
Multilingual staff
Laundry service
Ballroom
Luggage storage
24-Hour Front Desk
ATM/Banking
Banquet Hall
Concierge Services
Eco-Friendly Cleaning Products Used
Fireplace in Lobby
Gift Shops or Newsstand
Grocery/Convenience Store
Laundry Facilities
Organic Produce
Well-Lit Path to Entrance
Activities
Fitness facilities
Fitness Center (24-hour)
Hiking/Biking (nearby)