Candlewood Suites Hartford Downtown by IHG

Love my good afternoon thank you for calling the department. My name is Darvin. May I have you claim an ID of Social Security number so I can assist you? All right, all right give me a second let me

For almost $700 for 2 nights with no breakfast included, I expected a lot better. The room itself wasn’t awful, having a fully equipped kitchen was convenient, and the view overlooking Dunkin' Park was nice, especially getting to watch fireworks both nights. Unfortunately, the cleanliness was disappointing. There was hair in what were supposed to be clean towels, thick dust built up in the bathroom vent, and dust/toothpaste splatter left on the mirror. The surrounding area also gave off a very uncomfortable vibe, including nearby homeless tents, which made the stay feel less safe and relaxing than expected. Overall, it wasn’t the worst stay, but definitely not worth the price we paid. We’ll be back in Hartford this weekend, but we won’t be staying here again.

The first room I was assigned wasn’t clean, as in it just got overlooked by housekeeping. Nothing offensive or gross. Front desk reassigned me quickly and apologized. Mistakes are unavoidable, we are human; great staff response and great stay otherwise.

Was it able to stay at the hotel because didn’t know I was getting charged an extra hundred dollars to stay there?

The security at the property could be better, on the first night of my stay, a strange woman speaking incoherently followed me back to my room. They needed to better control who comes in at night. Also, the safety latch on the door was no functional, you could close it but it would swing right open with the door.