Name: Residence Inn by Marriott Hartford Downtown
Address: 942 Main Street, Downtown Hartford, Hartford, Connecticut, United States of America, Hartford, Hartford County, US
Price range: US$203–US$570 per night
Rating: 8.4

What guests think

At Residence Inn by Marriott Hartford Downtown, guests consistently praise the friendly, helpful staff and very spacious, unique suites, while noting the older building shows its age with dated decor and occasional maintenance or housekeeping lapses.

The downtown location is walkable and convenient to restaurants, highways, and the train, though several reviews felt the surrounding area can feel run-down and uneasy after dark. Parking is easy to access but carries a fee and a few safety concerns, and one guest noted the property is listed with a pool despite there being none. Breakfast is generally appreciated, with occasional comments about dry eggs or a desire for more variety. Expect spacious suite-style rooms and warm service in an older, city-center property.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Parking is convenient and easy to access, but some reviews cite fees and safety concerns (waivers, a frightening lot, and an isolated break-in). Parts of the facilities feel dated, and one review noted no on-site pool despite a listing.

Related guest reviews

8

christopher

27 Aug 2023

·

Stayed 1 night

Room was large and comfortable but it was a suite and did not come equipped with pillows and sheets for the extra bed. Even though parking costs $17 per day, guests still need to sign an extra waiver with respect to the safety of cars and belongings.

4

David

27 Jul 2025

·

Stayed 3 nights

This hotel is old and rundown. It was an old apartment building and the rooms are very underwhelming. It is right in the heart of downtown and not the best part of the city. Our car got broken into the first night even though it was supposed to be a patrolled lot. The couch and chairs were very rundown and it is an old hotel. Unless you need to be downtown, I recommend staying outside of the city. West Hartford is a lot nicer.

10

Alex

24 Jul 2023

·

Stayed 3 nights

Staff was super friendly and the room was great. Parking was easy. Had a great stay!

2

Robert

8 Jul 2025

·

Stayed 1 night

Emergency alarm and evacuation at 2:50am and then 3 more alarms again every 30 minutes after that. Cause was a burst pipe in the parking garage which was not even connected to the hotel and had burst on 3 separate occasions previously.

10

Debra

10 Nov 2024

·

Stayed 1 night

Very spacious room. Convenient parking. Staff very friendly

6

Amber

1 Jul 2024

·

Stayed 4 nights

The property was a little older - which is fine. The parking lot was very convenient and easily accessible. We did find some hair on our towels and on the bathroom floor. Not a huge deal for us but there was also a few fruit flies in our room - we did not cook or eat in the room while we were there.

6

Ronald

28 Oct 2024

·

Stayed 2 nights

Employees very nice. Hotels parking lot is awful quite frightening. Hotel needs to be updated significantly but was clean and close to where we needed to be.

6

Ramesh

3 Mar 2025

·

Stayed 1 night

Property listed as having a pool. But no pool on premises.

4

Max

22 May 2023

·

Stayed 1 night

Hotel is old, crusty and smelly. Very low quality for a Marriott brand. Most TVs werent working (on a Sunday night!!) as I was checking in, and I hear lots of complaints from guests calling downstairs. Staff was very friendly and as accommodating as they could be. Breakfast in the morning was plentiful and a nice touch. Otherwise, the hotel was brutal to stay in, even for one night. And parking costs extra!!! I hope to never stay here again.

8

Will

16 Jan 2024

·

Stayed 2 nights

The staff and facility were clean. However, the facility is in need of a bit of a facelift, which could detract from getting better reviews. There was an effort to upgrade the lobby, but the upper floors, elevators, features, and lighting could use an upgrade.

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Cleanliness

Many guests report clean rooms and public areas. However, recurring complaints mention missed housekeeping, towels or floors not fully cleaned, odors, and occasional pests.

Related guest reviews

10

Jennifer

7 May 2023

·

Stayed 1 night

Room was spacious and clean.

6

Neka

16 Feb 2023

·

Stayed 2 nights

They only thing is distracting from the property is the room service didn't show up all weekend to clean. It was like we had to beg for towels.

10

Ana

25 Jan 2025

·

Stayed 1 night

Every time I am in Hartford, I stay in that place love it so clean very convenient.

6

Amber

1 Jul 2024

·

Stayed 4 nights

The property was a little older - which is fine. The parking lot was very convenient and easily accessible. We did find some hair on our towels and on the bathroom floor. Not a huge deal for us but there was also a few fruit flies in our room - we did not cook or eat in the room while we were there.

2

Nezamuddin

3 Jun 2023

·

Stayed 5 nights

Firstly, the property have a bad smell, no room services, very rube security guard. Very bad experience.

10

Brandy

18 Sept 2025

·

Stayed 1 night

Great staff. Clean room

10

Claudia

2 Mar 2025

·

Stayed 1 night

The atmosphere was very quiet which i loved. The staff very humble and noble, answered all my questions. The cleanliness excellent 👌. I will definitely recommend this to my friends and family.. 5 stars to this place

2

Baldwin

30 Jun 2023

·

Stayed 4 nights

Air conditioning was a problem from day one. filter was changed, but the room never got cooled. It was a good thing we spent lots of time out of the room. We were offered a room change the last night but my wife was asleep because we had an early flight, so that did not work. For the 4 days we stayed at this property we did NOT receive maid service, we had to asked for clean towels. the floor needed to be vacuumed and much dusting was needed all so. We were very disappointed with this accommodation

8

Will

16 Jan 2024

·

Stayed 2 nights

The staff and facility were clean. However, the facility is in need of a bit of a facelift, which could detract from getting better reviews. There was an effort to upgrade the lobby, but the upper floors, elevators, features, and lighting could use an upgrade.

10

Shameka

4 Dec 2024

·

Stayed 1 night

Very clean, not updated but large, space.

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AI-generated summary based on recent guest reviews

Rooms

Suites are frequently praised as very spacious, comfortable, and sometimes unique (including two-level loft layouts). Downsides include dated furnishings and decor plus occasional maintenance issues, such as noisy or weak HVAC and missing linens for sofa beds.

Related guest reviews

10

Korlett

2 Dec 2024

·

Stayed 4 nights

My room was impressive. Some of the furniture was worn. The staff very helpful. Enjoyed my stay

8

christopher

27 Aug 2023

·

Stayed 1 night

Room was large and comfortable but it was a suite and did not come equipped with pillows and sheets for the extra bed. Even though parking costs $17 per day, guests still need to sign an extra waiver with respect to the safety of cars and belongings.

10

Derrick

26 May 2023

·

Stayed 1 night

We love the two story LOFT king rooms, so open and roomy and the high two story windows. Honestly these are some of my favorite hotel rooms ever. Totally modern in a historic downtown building.

6

william

28 Sept 2025

·

Stayed 1 night

Hotel shows its age. Decor colors are outdated and drab.

2

Baldwin

30 Jun 2023

·

Stayed 4 nights

Air conditioning was a problem from day one. filter was changed, but the room never got cooled. It was a good thing we spent lots of time out of the room. We were offered a room change the last night but my wife was asleep because we had an early flight, so that did not work. For the 4 days we stayed at this property we did NOT receive maid service, we had to asked for clean towels. the floor needed to be vacuumed and much dusting was needed all so. We were very disappointed with this accommodation

10

Alexandria

24 Aug 2025

·

Stayed 1 night

Nice stay! The room was extremely spacious and very comfortable. Staff was so friendly and helpful. Would stay again!

6

Lily

31 Aug 2023

·

Stayed 1 night

Old hotel, it Needs to update many things . Room is spacious

10

Jeane

27 Feb 2023

·

Stayed 1 night

The room was really cool - two levels

6

Gerald

21 Feb 2024

·

Stayed 1 night

Roos are large with an industrai feel and industrial soundng heating system. When it comes on, it roars. No dining options when I was their on a Monday night. The attached brewery is closed Monday and Tuesday nights.

10

Robert

6 Sept 2025

·

Stayed 1 night

Great place very spacious

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AI-generated summary based on recent guest reviews

Service

Service is widely described as friendly, helpful, and responsive, with multiple shout-outs to front-desk staff. A rare negative mentions a rude security guard.

Related guest reviews

10

Alex

24 Jul 2023

·

Stayed 3 nights

Staff was super friendly and the room was great. Parking was easy. Had a great stay!

2

Nezamuddin

3 Jun 2023

·

Stayed 5 nights

Firstly, the property have a bad smell, no room services, very rube security guard. Very bad experience.

10

Alexander

31 Aug 2025

·

Stayed 2 nights

Emily at the front desk was super helpful. The room was spacious and very well kept. The eggs for breakfast were a bit dry but the spread was amazing

10

Earl

30 Sept 2025

·

Stayed 1 night

great service

10

Elizabeth

2 Aug 2024

·

Stayed 1 night

The staff, especially Anita at the front desk, were all very friendly and helpful. We will definitely be staying here for all of our trips back to Hartforda

8

Daniel

11 Jan 2025

·

Stayed 4 nights

The location of the hotel was right downtown, which made the city walkable and convenient to highways and the train. Most of all, the staff was incredible. They were responsive to requests like additional towel and helpful ina meeting any questions we had during our stay. They were also very nice and friendly.

10

Bonnie

4 Dec 2023

·

Stayed 1 night

The staff was very pleasant and helpful. James was great in helping me out with questions I had.

8

William

5 Mar 2023

·

Stayed 1 night

Friendly staff and efficient check in

10

Chris

8 Mar 2025

·

Stayed 1 night

Everything was great. Loved James the Concierge @ the front desk.

10

Selina

24 Sept 2023

·

Stayed 1 night

The front desk guy was an absolute pleasure

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Location

Central downtown location is walkable and close to restaurants, nightlife, the train, and major roads. Several guests cautioned that the surrounding area can feel run down with panhandling, especially after dark.

Related guest reviews

10

Tanya

30 Jul 2023

·

Stayed 1 night

The rooms were huge! Very nice location to restaurants and night life. The staff was friendly and helpful.

10

Barry

9 Nov 2023

·

Stayed 1 night

walking in the area after dark, necessitates heightened situational awareness.

10

Jackie

20 Oct 2024

·

Stayed 1 night

Excellent place to stay for the Hartford Marathon. Less than a mile from the start and about.5 miles from the finish. They put coffee out early, and had to go bags for breakfast.

4

David

27 Jul 2025

·

Stayed 3 nights

This hotel is old and rundown. It was an old apartment building and the rooms are very underwhelming. It is right in the heart of downtown and not the best part of the city. Our car got broken into the first night even though it was supposed to be a patrolled lot. The couch and chairs were very rundown and it is an old hotel. Unless you need to be downtown, I recommend staying outside of the city. West Hartford is a lot nicer.

8

Daniel

11 Jan 2025

·

Stayed 4 nights

The location of the hotel was right downtown, which made the city walkable and convenient to highways and the train. Most of all, the staff was incredible. They were responsive to requests like additional towel and helpful ina meeting any questions we had during our stay. They were also very nice and friendly.

10

Brian

29 Aug 2024

·

Stayed 1 night

Great location, friendly staff. Great room and breakfast

8

Yingyu

10 Nov 2024

·

Stayed 1 night

The area is a bit down

8

David

24 Aug 2025

·

Stayed 2 nights

Hotel very nice staff great area around the hotel didn't care to much for it

10

Abigail

20 Mar 2023

·

Stayed 2 nights

Overall great stay. Large and spacious room. Lots of amenities that made the stay very comfortable. Convenient location for the train station and convention center. James at the front desk was especially helpful and polite. Would stay again.

10

Dana

24 Mar 2024

·

Stayed 5 nights

The other button was not working, so as far as what I did not like about the area. It did not really feel unsafe, but there were a lot of people asking for money. They would be standing outside businesses, in parking lots, etc. Just made for an uneasy feeling.

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Dining

Complimentary breakfast is generally well liked and plentiful, though a few guests wanted better quality or variety (e.g., dry eggs or changing up offerings).

Related guest reviews

10

Jackie

20 Oct 2024

·

Stayed 1 night

Excellent place to stay for the Hartford Marathon. Less than a mile from the start and about.5 miles from the finish. They put coffee out early, and had to go bags for breakfast.

10

Alexander

31 Aug 2025

·

Stayed 2 nights

Emily at the front desk was super helpful. The room was spacious and very well kept. The eggs for breakfast were a bit dry but the spread was amazing

8

kennedy

9 Aug 2025

·

Stayed 4 nights

Change the breakfast on the morning

10

Brian

29 Aug 2024

·

Stayed 1 night

Great location, friendly staff. Great room and breakfast

6

Cory

7 Dec 2024

·

Stayed 1 night

Staff was nice enough. Old hotel. Bedroom small, bathroom tiny. Large living area and kitchen. Great for single man who needs to cook and live downtown. Breakfast was decent by hotel standards.

4

Max

22 May 2023

·

Stayed 1 night

Hotel is old, crusty and smelly. Very low quality for a Marriott brand. Most TVs werent working (on a Sunday night!!) as I was checking in, and I hear lots of complaints from guests calling downstairs. Staff was very friendly and as accommodating as they could be. Breakfast in the morning was plentiful and a nice touch. Otherwise, the hotel was brutal to stay in, even for one night. And parking costs extra!!! I hope to never stay here again.

6

Gerald

21 Feb 2024

·

Stayed 1 night

Roos are large with an industrai feel and industrial soundng heating system. When it comes on, it roars. No dining options when I was their on a Monday night. The attached brewery is closed Monday and Tuesday nights.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$255
February	US$223
March	US$272
April	US$382
May	US$335
June	US$338
July	US$297
August	US$227
September	US$276
October	US$366
November	US$271
December	US$207

Su	Mo	Tu	We	Th	Fr	Sa
				1 $309	2 $292	3 $387
4 $215	5 $346	6 $510	7 $382	8 $284	9	10 $346
11 $210	12 $259	13 $446	14 $355	15 $291	16	17 $271
18 $206	19 $455	20 $400	21	22 $365	23	24
25	26 $306	27 $386	28 $361	29 $203	30 $412	31

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $269	19 $260
20 $239	21 $376	22 $570	23	24 $396	25	26 $546
27 $275	28	29	30

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Monthly average prices

About this property

Location

Room options

Studio, 1 Queen Bed with Sofa Bed

Suite, 1 Bedroom (Mobility Accessible, Tub)

Studio, 1 Queen Bed with Sofa Bed (Hearing Accessible)

Suite, 1 Double Bed (Mobility Accessible, Roll-In Shower)

Loft, 1 Bedroom

Suite, 1 Double Bed

Signature Suite, 2 Bedrooms, City View

Penthouse, 1 Double Bed

Suite, 1 Bedroom

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Residence Inn by Marriott Hartford Downtown

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