Fairfield Inn Colorado Springs Air Force Academy

I am in a wheelchair. They put me on the 2nd floor. The elevator brook down from 9pm till 11am the next day. I was stuck there in my room.

They charged $3 to park and that was a surprise.The tv was tiny, no microwave in room and the pool was closed. It just seemed like they cut corners when they could add a little more to make it a really nice place. I probably wouldn't stay here again. The staff was nice , the place was clean and quiet plus the breakfast was pretty good but it was just Ok for the price that we paid. Thought it would be nicer.

The property over all was okay. The bed was lumpy . I cannot believe they have the nerve to charge for parking. Are you kidding me! And then on top of that a sign is posted that says if your car is broken into they are not responsible. Okay fine but then you should not charge to park in the parking lot. It seems so greedy.

Pretty standard updated Fairfield, though the elevator was out of service both days I stayed there. The breakfast was also your basic free hotel breakfast. Friendly front desk staff and the location was very close to many restaurants and shops with easy access to the highway.

Our room was nice but not well insulated for sound and was right across from the elevator. The elevator worked about 40% of the time we went to use it. The staff was very friendly and the breakfast spread was nice.

Driving in there are too many pot holes in the parking lot.

Nice day. The pool wasn’t working, but overall a great hotel.

My only complaint is the bad parking area , and the fact that they charged for parking. I feel that you shouldn’t have to pay to park when you have paid for a room for 5 nights.

There was construction happening next door, which led to the lot being all tore up. The holes were so bad, and there was limited lighting in that area, my son's car was damaged, bottoming out and he will be needing repairs. And for that, I got to be charged $3/day to park. Honestly, I don't think I will be back.

Pool was down and room had bugs in it.

When we arrived, there were six people in line waiting to check in and only one person at the service desk. I checked over the room when we first arrive after reading several negative reviews. The bathtub had a peachy orange mold that look like they had tried to cover it with white caulking. Pretty sure Tilex would’ve taken care of it. The bath tub had chunks of missing porcelain and some cracked tiles. The wallpaper look like it needed to be replaced. The king size bed had been made with sheets that were much too small. They barely hung over the edge 3 inches so after you got in bed, you had to move clear to the middle to get enough sheet to cover up with. The bed was also made so that you couldn’t pull the covers up to your shoulders. I had to get out of bed and completely pull the comforter and sheet out from under the mattress. The ice machine on the first floor was broken. There was no ice machine on the second floor, where we were staying. Although we did find out there was an ice machine on the third floor the next day. They do serve a hot breakfast with eggs, oatmeal, and French toast and yogurt. They serviced the room every other day, but you will need to go hunt someone down for extra washcloths, towels or coffee in between time. We stayed in a King suite that had a sitting area with a sofa, desk and an extra TV. The mattress was very uncomfortable and so was the sofa.

Clean room, hotel was clean, good variety of breakfast foods, friendly staff

Room smelt like dirty feet. Other than that, it was OK.

The beds were horribly uncomfortable and the pillows weren’t that much better. Shower curtain was stained and the ceiling in the bathroom looked like it was going to collapse after the patchwork that was previously done to it. The staff was great though!!

Probably one of the roughest (less clean, not as well-kept) Marriott properties I've visited. Staff were friendly and helpful.

Appreciate the cleanliness and well maintained room

Very clean room and friendly helpful staff.

Clean hotel. Nice and quiet. Breakfast was good.

Morning ladies were nice. Night shift staff was weird, unhelpful and just sat and watched tv. The place is pretty run down and not clean. Had we not paid ahead we would have changed hotels. Breakfast is processed premade junk. Sugar filled nonsense. Rooms are small and just kinda drab and gross.

Pool was down and room had bugs in it.

The property was pretty average. Rooms are a little out dated and the TVs are pretty small. Our key card stopped randomly working like three times, and our bathroom toilet was broken, so we were moved rooms. Breakfast was pretty average, eggs and bacon or sausage, waffle maker, some cereal options and oatmeal/toppings bar, juices, and a few smaller things like toast or croissants.

When we arrived, there were six people in line waiting to check in and only one person at the service desk. I checked over the room when we first arrive after reading several negative reviews. The bathtub had a peachy orange mold that look like they had tried to cover it with white caulking. Pretty sure Tilex would’ve taken care of it. The bath tub had chunks of missing porcelain and some cracked tiles. The wallpaper look like it needed to be replaced. The king size bed had been made with sheets that were much too small. They barely hung over the edge 3 inches so after you got in bed, you had to move clear to the middle to get enough sheet to cover up with. The bed was also made so that you couldn’t pull the covers up to your shoulders. I had to get out of bed and completely pull the comforter and sheet out from under the mattress. The ice machine on the first floor was broken. There was no ice machine on the second floor, where we were staying. Although we did find out there was an ice machine on the third floor the next day. They do serve a hot breakfast with eggs, oatmeal, and French toast and yogurt. They serviced the room every other day, but you will need to go hunt someone down for extra washcloths, towels or coffee in between time. We stayed in a King suite that had a sitting area with a sofa, desk and an extra TV. The mattress was very uncomfortable and so was the sofa.

The property over all was okay. The bed was lumpy . I cannot believe they have the nerve to charge for parking. Are you kidding me! And then on top of that a sign is posted that says if your car is broken into they are not responsible. Okay fine but then you should not charge to park in the parking lot. It seems so greedy.

I like Fairfield Inn brand. That said, this facility is okay but not great. The decor is a bit dated and the parking lot has some giant potholes. The employees were very friendly and very helpful. All in all, you pay a little more for the Fairfield name so I expect the property to be worth it. This property is borderline. Note: Old Chicago and Outback Steakhouse are very close. There is a pool but no hot tub.

Our room was nice but not well insulated for sound and was right across from the elevator. The elevator worked about 40% of the time we went to use it. The staff was very friendly and the breakfast spread was nice.

The only thing I didn't care for were the pillows. They aren't comfortable and if two people are in the same bed there should be 2 pillows for every person in the room. Everything else was nice. In the breakfast room it is very cold to sit there. I am up in the early morning because I can't sleep. The staff there was very helpful in other ways.

I guess I had high expectations for a Marriott Fairfield. Bed was not very comfortable, TV very small compared to other brands.. I have stayed at other Marriott hotels and they were better suited for my needs. I may just have to stick to Hilton when I travel here again.

Bed was not comfortable.

Average property. Chairs in lobby area and breakfast area old and seat cushion worn out. Tv in room was like a computer. Never seen such a small tv in this day and age.

did appreciate the hotel staff’s ability to make it easy did not really like the field that it was a Old hotel based on the feeling of the hallways and doors

When we arrived, there were six people in line waiting to check in and only one person at the service desk. I checked over the room when we first arrive after reading several negative reviews. The bathtub had a peachy orange mold that look like they had tried to cover it with white caulking. Pretty sure Tilex would’ve taken care of it. The bath tub had chunks of missing porcelain and some cracked tiles. The wallpaper look like it needed to be replaced. The king size bed had been made with sheets that were much too small. They barely hung over the edge 3 inches so after you got in bed, you had to move clear to the middle to get enough sheet to cover up with. The bed was also made so that you couldn’t pull the covers up to your shoulders. I had to get out of bed and completely pull the comforter and sheet out from under the mattress. The ice machine on the first floor was broken. There was no ice machine on the second floor, where we were staying. Although we did find out there was an ice machine on the third floor the next day. They do serve a hot breakfast with eggs, oatmeal, and French toast and yogurt. They serviced the room every other day, but you will need to go hunt someone down for extra washcloths, towels or coffee in between time. We stayed in a King suite that had a sitting area with a sofa, desk and an extra TV. The mattress was very uncomfortable and so was the sofa.

Timothy who checked me in was beyond superb and outstanding. There needs to be more Timothy's out there in the Customer Service field. This man alone is the reason I will start staying at Fairfield Inn and Suites by Marriott for future travels. I became a member of their loyalty program because of him. Never met the guy before, but after the first five minutes, I knew this guy was authentically and genuinely nice. His personality was organic. I would, without hesitation hire him to represent one of my two companies in Arizona. This man deserves an award.

I had a reservation I thought for two rooms from Expedia. Upon arrival the desk clerk said I only had one. I showed her the email and she said yes you do ,but there was only one reserved. Anyway, I now have three charges on my credit card, for three rooms when I only had two.

We were having a stressful time, a family funeral, and discovered that our home was being threatened by a wildfire. The hotel staff were so kind. My daughter was in a wheelchair and my husband had to run home to help with the fire. The staff helped us up to our room, left us a beautiful card with messages signed by all the staff! The fire is out and the Memorial Service was beautiful! The staff helped comfort us in a great time of need! Thank you to all of you!!!!

Very friendly staff

Friendly staff, decent free breakfast, nice bedding/pillow, quiet environment. Enjoyed our stay very mucn.

Great location! The rooms are very clean. The front desk receptionist in the evening and in the morning are phenomenal! Very friendly, professional and helpful. I recommend this hotel to my family snd friends.

Kendrick was very helpful arranging my early check in.

Pros - convenient location - breakfast included Cons - Gave a key for my room to another customer who was able to open my door while I was in bed Thankfully I had the lock latch on but still worrisome. - The included breakfast (powdered eggs and rotten bananas). Coffee wasn’t terrible.

Morning ladies were nice. Night shift staff was weird, unhelpful and just sat and watched tv. The place is pretty run down and not clean. Had we not paid ahead we would have changed hotels. Breakfast is processed premade junk. Sugar filled nonsense. Rooms are small and just kinda drab and gross.

Front desk staff were very kind and professional. Very nice room. Close to everything.

Good location

Easy to find

Pretty standard updated Fairfield, though the elevator was out of service both days I stayed there. The breakfast was also your basic free hotel breakfast. Friendly front desk staff and the location was very close to many restaurants and shops with easy access to the highway.

Great location! The rooms are very clean. The front desk receptionist in the evening and in the morning are phenomenal! Very friendly, professional and helpful. I recommend this hotel to my family snd friends.

Nice place however there was construction next door making it difficult to enter the facility. Also the faucet water came out brown but cleared up after running the faucet for a while.

Close to Relative in the area.

Easy parking, walkable, dining options and quiet

Beautiful area. Nice stay.

There was construction happening next door, which led to the lot being all tore up. The holes were so bad, and there was limited lighting in that area, my son's car was damaged, bottoming out and he will be needing repairs. And for that, I got to be charged $3/day to park. Honestly, I don't think I will be back.

Everything was nice. We were well greeted and offered options on rooms. The morning attendant was also very helpful and kind. My disappointment was breakfast. The eggs were fake and way overcooked. The oatmeal was like dried-up mud and no milk or brown sugar was available to make it edible. They did have the option of cereal, make-your-own waffles, yogurt, and blueberry muffins.

Clean room, hotel was clean, good variety of breakfast foods, friendly staff

Stayed for 3-4 nights, enjoyed it, no parking lot issues, good breakfast- fresh, and hot. Water pressure was awesome in the shower. Soft and hard pillows. Clean. Would definitely stay again.

Excellent stay. Good breakfast and helpful front desk staff

Pretty standard updated Fairfield, though the elevator was out of service both days I stayed there. The breakfast was also your basic free hotel breakfast. Friendly front desk staff and the location was very close to many restaurants and shops with easy access to the highway.

Very nice place to stay. Staff is very kind and helpful, rooms are very clean and pleasant. The breakfast has a quite nice selection. Had a great stay.

I've stayed at this property several times over the years and service, price point, cleanliness, location keeps me coming back. Wonderful hot breakfast.

Pros - convenient location - breakfast included Cons - Gave a key for my room to another customer who was able to open my door while I was in bed Thankfully I had the lock latch on but still worrisome. - The included breakfast (powdered eggs and rotten bananas). Coffee wasn’t terrible.

Certain breakfast items ran out and were not replaced...pecans and sugar free syrup. Keys cards for rooms were down so we didn't have room keys for 3 days but the staff were very friendly and accomodating letting us into our rooms, the pool, weight room, etc. I think parking should be free as there is ample parking everywhere, including at adjacent hotels and restaurants.

Morning ladies were nice. Night shift staff was weird, unhelpful and just sat and watched tv. The place is pretty run down and not clean. Had we not paid ahead we would have changed hotels. Breakfast is processed premade junk. Sugar filled nonsense. Rooms are small and just kinda drab and gross.