Best Western Plus Marina Shores Hotel

I booked this room because it had the highest customer satisfaction for the price. As I was going to bed I found what I will identify as a bedbug on the sheet. They could not change our room and after tearing the sheets apart I didn't see any other bugs so we stayed. I expected some concern/response from the hotel manager but no one contacted me about the bug on the sheet. They were totally disconnected from any problem. When I called them to discuss my bill they told me they don't have anything to do with compensation since Hotels.com booked the reservation. Really? The next time anything like this happens I will leave the hotel immediately, obviously. I expected more from a Best Western. And don't think Hotel.com gets any points here, either. They weren't any help. Hotels.com "negotiated" a minimal amount to a virtual card without acknowledging any issue. I told them to keep it. Google says I should have been refunded everything. All I wanted was an apology acknowledging their responsibility and something for this sour note on our vacation.

Pictures on hotels.com were of the other best western in town- it was not on the beach. Room was okay. It faced a very busy loud street with ill fitting doors- basically it was like a motel from the past. Needs updating!

Our go to hotel for over 10 years. We love our 1 bedroom suite. Check in is always quick & efficient. The staff is wonderful. Greets with a smile and ready to help. Free good breakfast is appreciated to start our day. Lots of great restaurants nearby. Doheny Beach and of course the Harbor which is undergoing major renovations. A few restaurants and businesses are open though. Coffee Importers moved and are open. Enjoy your stay!

The weekend stay was lovely. I brought my mom here for a graduation party and to visit family for Mother's Day . It was very pleasant. The hotel is very clean and the staff was amazing. Everyone was very friendly from staff to guests. I didn’t realize it’s dog friendly hotel but you’d never guess. It was very clean and no pet smells. My room we had a double queen was ok. Very clean but why the bathroom was so small. Toilet was cramped by the sink & hard to flush. The shower was hard to get in to. Very high yet it had handicap bars. My 82 year old mom could no way get in safely. Kind of strange bathroom. I loved the lotions and soaps offered but strangely hooked to the walls. Had a tissue box but no tissue. The towels were super soft. I had issues with the tv I guess someone programmed it to Spanish and for a blind person. I just unplugged the streaming box snd rebooted it myself. Ok, now a bad experience that took place on Saturday night. The guests Nextdoor to my room were obviously drunk and loud as hell. Banging on the door to get in to their room on speaker phone and yelling. I called downstairs I guess after midnight to tell them someone was locked out. The young lady at the desk said she’d come up. Obviously not quickly. I heard a loud man ask them are you locked out. Between all the giggling and banging I guess the guy gave up on them. It was quiet for a bit 20-30 minutes and it started again. I heard someone open their room and yelled at them!

We loved that the staff was so nice and accomodating. The breakfast was good and hot. The location and room was perfect for our stay