The Camby, Autograph Collection

Very comfortable, outstanding food and service. Overall a positive experience

The Camby has the potential to be a 5 rated hotel for all the right reasons, incl. particularly the staff's communications and efficient, super helpful, professional and caring service, + design, especially in updated spaces, convenience, etc. Standard amenities (hair dryer, personal toiletries, slip free bath mats, and especially small microwave + Nespresso mini) are inexpensive and would be helpful. Though reported daily, our first night (of four), a few smaller but inefficient glitches were just never remedied, despite front desk staff requests on our behalf: leaving us w/no working room phone with easy access to calling for room service, the front desk, or housekeeping directly, for example. Despite requests, revoltingly malodorous, unwashed, unfortunately needed hypoallergenic pillows were replaced but the problem persisted since the pillows were never washed. Even reception staff recommended they could easily (minimally) be covered in liners. (We asked others there too if we were hypersensitive, and everyone agreed that wasn't the case.) And last, the food is inventive and has great possibilities for entertaining and hanging in chill, well done public spaces, but it's heavy and was often served lukewarm or undercooked. Coffee shop closes at 3, too early for a late afternoon pickmeup. Complementary cocktails and snacks-lovely. The pool space is well done and so is the gym. Valet, bell service too-impeccable. Our party of 10 really would return with these improvements.

The staff was super helpful, amicable, cordial and polite.

Inflexible travel policy. Very disappointed in customer service.

Hello, Jessica at the front desk was extremely, extremely helpful, kind and courteous. Besides our interaction with her, our stay was less than desirable. I felt that the hotel misrepresented itself with the photos online, starting with the pool. There were very few seats available and no amenities. Also, our beds were extremely uncomfortable. Some of the reasons that prompted us to cancel our second night. We respectfully are requesting a refund. Also we were charged for parking when we had a handicap sign. I would also like to request to be refunded for that as well. Thank you!