The Bay Inn at the Lani Kai

This town is awesome

Great location and everything is good

The only feedback we have is about the mattress…. Too firm both the bed and sofa bed.

Although the room initially appeared newly renovated, the condition was unacceptable. As I unpacked, I discovered ants throughout the room including in the bed. The comforter also had a red stain, and I found hair on the sheets. I requested a new comforter and another room. The staff graciously accommodated the request and even helped move my belongings, including a refrigerator full of drinks. Unfortunately, the second room had the same problem: ants were everywhere, including in the bed and kitchen sink. I was offered a third room, but after finding the same infestation in two separate rooms, I no longer felt comfortable staying on the property. The interior may look nice, but appearances do not make up for the lack of cleanliness and pest control. While the staff attempted to help, there was no manager on the property who could adequately address the situation. Because I booked through a third party, changing my accommodations became an unnecessarily difficult and time consuming process. I received no partial refund or discount for the significant inconvenience, lost afternoon and evening time, or personal items I had to discard after ants got onto my personal blanket and pillow. Meanwhile, the full cost of the stay and incidental/damage hold were still charged without hesitation. I ultimately stayed at the Island Resort, which was somewhat better, but the cleanliness was still subpar, including hair on the sheets. By that point, I no longer had the energy to report.

The only major issue we experienced was the Queen bed which sank in the middle and uncomfortable to sleep. It felt as if we were being swallowed. Also the 2 tv’s had a mind of their own. They did not operate independently. I would turn on (1) tv and they both turn on at the same time on different channels, which felt as if someone was talking in the other room