Is parking available at the hotel?

Yes, the hotel offers free valet parking on-site.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available daily from 6 AM to 11 AM for a fee.

Does the hotel allow pets?

Yes, the hotel allows pets in specific rooms only, with a pet fee of USD 25.6 per pet per night, plus a one-time cleaning fee of USD 38.4. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in is at 3:00 PM and check-out is at 12:00 PM. Early check-in and late check-out are available for a fee of USD 50, subject to availability.

Is there an airport shuttle service available?

Yes, the hotel provides a roundtrip airport shuttle service for a surcharge of USD 45 per vehicle (one-way, maximum occupancy 2).

What accessibility features are available at the hotel?

The hotel features step-free entrances and wheelchair-accessible facilities, including public areas and rooms. Guests are encouraged to contact the property for specific accessibility needs.

Where is the hotel located in relation to local attractions?

The hotel is centrally located in Santo Domingo, just steps from Malecon and a short 4-minute drive from Sambil Santo Domingo. It is approximately 4.4 miles from Blue Mall and 6 miles from the Assembly Hall of Jehovah's Witnesses.

Does the hotel have a swimming pool?

Yes, the hotel features an outdoor swimming pool, which is available seasonally.

What are the hotel's policies regarding children?

Children 3 years old and younger can stay for free when occupying the parent or guardian's room using existing bedding.

Sheraton Santo Domingo Hotel - Stunning Views

Average nightly price at Sheraton Santo Domingo by month, last 12 months (USD)
Month	Average price
January	US$121
February	US$127
March	US$133
April	US$130
May	US$126
June	US$130
July	US$130
August	US$124
September	US$125
October	US$129
November	US$137
December	US$130

What guests think

At Sheraton Santo Domingo, guests consistently praise the friendly, professional staff, convenient waterfront location, and pleasant pool areas, while recurring critiques cite dated rooms, noisy or over-chilled A/C, inconsistent hot water, and occasional housekeeping or check-in frustrations.

Several guests highlight clean rooms and comfortable beds, with some enjoying ocean views. Dining, including breakfast and the pool bar, is frequently praised but considered pricey by some and occasionally inconsistent. Overall, expect a service-forward stay with solid amenities and older rooms.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool and bar areas are popular, and several guests liked the gym. Noise from the attached casino and inconvenient parking or entry routes are noted, with a few reports of pool closures or cleanliness issues.

Related guest reviews

6

Jesper

21 Aug 2025

·

Stayed 3 nights

Slidt hotel. Pool lukket

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6

Ernesto

23 Apr 2025

·

Stayed 1 night

Rugs in bed room was dirty and the pool was dirty as well

8

Monica Claudia

8 Jan 2026

·

Stayed 1 night

No había agua caliente en la mayoría de las habitaciones ni en el SPA. La secadora de mi habitación no sacaba aire caliente. Y algo muy desagradable es que tenìan el aire acondicionado general sumamente frío.

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8

Karen

28 Feb 2022

·

Stayed 5 nights

For the most part we enjoyed our stay at this Sheraton Hotel. The lobby is large, functional and attractive, with places to sit, a lobby bar, and available restaurants. Outside, there is a seating area for smokers and anyone who prefers warmth to air conditioning. We found the staff helpful and friendly without exception. Whoever is doing staff hiring and training is very good at what they do!! We felt that in many ways the staff made our stay! Our room was large, functional and quiet, with a desk and a chair in addition to a comfortable bed. The bedding was very nice. There was ample storage and more hangers than we have found in many hotel rooms. Our only complaint was that the bathroom is in need of some serious work. Although they fixed the toilet three times while we were there, it reverted to barely functional each time, with paper remaining in the bowl after flushing. On one occasion the toilet actually overflowed, and the floor had to be cleaned by a kind and efficient cleaning woman who happened to be nearby. The water temperature in the shower was fine, but the water pressure was not very strong. We tinkered with the drain in the sink and got it to drain faster, but guests shouldn’t have to do that. The toiletries were very nice and were replaced when used up. The room was serviced daily.

10

Joseph

8 Aug 2025

·

Stayed 1 night

Beautiful hotel nice helpful staff clean room great pool and bar great stay I would highly recommend

8

Ricdamis

5 Oct 2024

·

Stayed 1 night

Parking is an issue. Noise from the city is also an issue. Otherwise good hotel for travelers on a business trip or just transitioning through the city. There is a Casino connected to the property, making lots of noise on weekends.

8

Olivia

9 Jan 2025

·

Stayed 7 nights

The hotel was beautiful. The breakfasts was really good and had many options. The lunch and dinner restaurant was ok. Pool bar was great with good food. Emiliano was wonderful. Housekeeping ( Maria) was great. The view of our room was fair. Everyone was very friendly.

10

Devon

12 May 2024

·

Stayed 2 nights

Nice spot. Calm. View of ocean was interesting because it was brown but everything was nice. Amazing pool and gym area.

8

Leslie

6 Jan 2024

·

Stayed 2 nights

The hotel was clean, the service was good and the amenities (pool, gym) were also very good. The hotel overlooks the boardwalk - which was pleasant. We were there over New Year’s and it wasn’t loud. Our only complaints were that the temperature in the hotel (not just our room) was very cold also the air conditioning was very noisy and the beds squeaked badly, making it difficult to get a good nights sleep.

10

Carlos

6 Aug 2024

·

Stayed 2 nights

A point here is the walk from parking to the one entry is far and with luggage can be tricky

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Cleanliness

Many guests find rooms and common areas very clean, but several report worn or stained carpets, bad odors, and the occasional pest. Housekeeping lapses and towel shortages are mentioned in a few reviews.

Related guest reviews

4

Jiten

24 Nov 2025

·

Stayed 4 nights

My bathroom had a HORRIBLE SMELL inthe drains, I had to put a cup over the sink and shower drain. The room was old and dirty, carpet was disgusting and there was a leftover water bottle by the sink that said it was complimentary for me. But already opened and drunk out of. Poor service, called for things to my room that never arrived. Especially someone to check that smell and nobody ever came. Hotel staff wasn’t very helpful. Breakfast was very poor. The omelette was the only thing that tasted good but you had to grab your own toppings and it wasn’t very hygienic. Wouldn’t stay here again.

2

Francisco

7 Jun 2025

·

Stayed 5 nights

1-las ventanas de las habitaciones no frenan el ruido que llega de la calle. 2-la ducha no tiene contención de agua y se inunda toda la habitación dejando la alfombra empapada. 3-las alfombras de la habitación es muy sucia. 4-comí en el restaurante y terminé intoxicado (hace ya tres días que no puedo comer bien ) 5- envíe dos camisas a lavar y planchar y me amenizaron que si no pagaba no me daban las camisas ( me pareció una falta de respeto) No volvería más a ese hotel.

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6

Ernesto

23 Apr 2025

·

Stayed 1 night

Rugs in bed room was dirty and the pool was dirty as well

2

yudeika

23 Nov 2025

·

Stayed 2 nights

Old room with a bad smell

10

Jheily

25 Nov 2025

·

Stayed 3 nights

The room was great, very clean, and had a nice view. The staff was amazing.

10

Ramon

6 Nov 2025

·

Stayed 1 night

Clean room! Great friendly staff!

10

Felix

17 Nov 2025

·

Stayed 1 night

My go to in Santo Domingo. Staff makes you feel like family. Clean rooms & great beds!

10

Richard

21 Jul 2024

·

Stayed 4 nights

Very clean property.

10

LUIS

12 Nov 2025

·

Stayed 2 nights

Very courteous staff. Very friendly, very clean rooms.Excellent location. Recommended 100%

10

CESAR

25 Feb 2023

·

Stayed 3 nights

Excelente atención del personal de todas las áreas, el hotel a pesar de no ser nuevo está muy bien cuidado y muy limpio

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Rooms

Rooms are comfortable for many and some have ocean views, but the decor feels dated. Recurring issues include noisy or very cold A/C, limited hot water, damp smells, and occasional mismatches with the booked room type.

Related guest reviews

6

Dilenia

20 May 2025

·

Stayed 1 night

I booked a king size room with a view and I got a two queen size bed with a quarter view. I am very disappointed, during my check in the representative tried to convince me to upgrade but I declined since I am only here for one night, however the room expectations were up to my standard, the towels were dirty, the room was not what I expected of a king size bed, and no view totally disappointed

2

Francisco

7 Jun 2025

·

Stayed 5 nights

1-las ventanas de las habitaciones no frenan el ruido que llega de la calle. 2-la ducha no tiene contención de agua y se inunda toda la habitación dejando la alfombra empapada. 3-las alfombras de la habitación es muy sucia. 4-comí en el restaurante y terminé intoxicado (hace ya tres días que no puedo comer bien ) 5- envíe dos camisas a lavar y planchar y me amenizaron que si no pagaba no me daban las camisas ( me pareció una falta de respeto) No volvería más a ese hotel.

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10

Gabriela

12 May 2025

·

Stayed 1 night

nice view of the ocean, staff are super nice

8

Magol

28 May 2025

·

Stayed 4 nights

I had a pleasant stay; however, the A/C in the room did not work properly. I reported it, but the problem was not resolved.

10

Jheily

25 Nov 2025

·

Stayed 3 nights

The room was great, very clean, and had a nice view. The staff was amazing.

8

Karen

28 Feb 2022

·

Stayed 5 nights

For the most part we enjoyed our stay at this Sheraton Hotel. The lobby is large, functional and attractive, with places to sit, a lobby bar, and available restaurants. Outside, there is a seating area for smokers and anyone who prefers warmth to air conditioning. We found the staff helpful and friendly without exception. Whoever is doing staff hiring and training is very good at what they do!! We felt that in many ways the staff made our stay! Our room was large, functional and quiet, with a desk and a chair in addition to a comfortable bed. The bedding was very nice. There was ample storage and more hangers than we have found in many hotel rooms. Our only complaint was that the bathroom is in need of some serious work. Although they fixed the toilet three times while we were there, it reverted to barely functional each time, with paper remaining in the bowl after flushing. On one occasion the toilet actually overflowed, and the floor had to be cleaned by a kind and efficient cleaning woman who happened to be nearby. The water temperature in the shower was fine, but the water pressure was not very strong. We tinkered with the drain in the sink and got it to drain faster, but guests shouldn’t have to do that. The toiletries were very nice and were replaced when used up. The room was serviced daily.

8

Leslie

6 Jan 2024

·

Stayed 2 nights

The hotel was clean, the service was good and the amenities (pool, gym) were also very good. The hotel overlooks the boardwalk - which was pleasant. We were there over New Year’s and it wasn’t loud. Our only complaints were that the temperature in the hotel (not just our room) was very cold also the air conditioning was very noisy and the beds squeaked badly, making it difficult to get a good nights sleep.

8

Tatyana

4 Nov 2025

·

Stayed 1 night

The room was stuffy, it smelled damp. No hot water, just slightly warm. No longer offers extra towels or small face towels. Shampoo and body wash is terrible.

10

Clyde

18 Jul 2025

·

Stayed 3 nights

Very nice, very clean, staff very friendly, I love the inside lobby, loved room 822, beautiful view from the 8 fl

8

patrick

15 Jan 2022

·

Stayed 4 nights

Laute Aircon, Kaffee schlecht

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Service

Staff are widely praised as friendly, professional, and attentive. However, multiple reviews cite slow or chaotic check-in/out, strict minibar checks, occasional rudeness, and difficulties resolving billing or visitor policies.

Related guest reviews

8

Miguel

14 Nov 2024

·

Stayed 2 nights

The check in and check out process is to long. They didn’t keep a credit card for incidentals and I was told that “ I didn’t have credit “ so I had to go back and ask for them to take a credit card so I could use the bars, restaurants etc!

4

ADOLFO

7 Jan 2024

·

Stayed 3 nights

Two issues.one, I booked breakfast for three for one day and in the resevertion appeared, breakfast for one person. I told the hotel manager, I think his last name is Santiago, to charge my wife for the breakfast, let my daughter eat at no charge. She is a minor, and in my case, my breakfast came with the booking.They did not wanted to compromise. The supervisor said, I needed to discuss it with Expedia. I didn't eat breakfast in the hotel, I should be refuned. Two, an employee from the hotel opened our room door at 9:30, in the morning to see if we consumed anything from the refrigerator. Check out is at 1:00pm. This particular employee, never knocked the door, if he did I didn't hear it. Why would go in a room at 9:30am to check if you consumed anything from the refrigerator. I paid for that room until 1:00pm. When I return to NY, I would like to know if I was changed for breakfast for three. If you did , I need to be refunded or refunded for one, as I stated before.

10

Jheily

25 Nov 2025

·

Stayed 3 nights

The room was great, very clean, and had a nice view. The staff was amazing.

6

Brent

26 Nov 2025

·

Stayed 2 nights

Room Good condition. Staff courteous. There needs be separate check in for people with reservations vs people cancelled plane in line. I had hard time checking in due to chaos people cutting and made separate line. The new man in white jacket valet out front was very rude as pull up simply to check in. This man mocked me when my knee gave out mimicking me and also threaten me only had 5 minutes check in, when lobby full of people. Later, the hotel had policia there who act like going hit me, just for pull my vehicle up to check out/and get my bags from lobby. Americans do not like national policia act to guest like criminal at a stay. Hotel needs state it has own security vs Policia out front to guests.

10

Ramon

6 Nov 2025

·

Stayed 1 night

Clean room! Great friendly staff!

6

MARIO

3 Nov 2025

·

Stayed 3 nights

Tardaron demasiado en asignarme habitación (casi 1 hora después de la hora del check in). Falta remodelación y mantenimiento.

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10

william

18 Mar 2025

·

Stayed 3 nights

Hotel excellent, especially the staff and service.

10

LUIS

12 Nov 2025

·

Stayed 2 nights

Very courteous staff. Very friendly, very clean rooms.Excellent location. Recommended 100%

10

Freya

25 Jul 2025

·

Stayed 3 nights

The staff is great!! From the entrance, front desk, bar, food to cleaning people, everyone is extremely professional, courteous, and their customer’s service it’s outstanding!!!

4

Dominik

31 Jan 2025

·

Stayed 4 nights

Rooms are super old, staff at poolbar is super unfriendly, and there is no service. Ordered a cocktail from the Menu, drink was ok well to overpriced. Anyway I was willing to pay the amount that was on the Menu, but they charged me even more then the normal 28% tax for a cocktail. After discussing with them and talking to the supervisor that the bill was imcorrect. He came up with 10 excuses. The most funny one was that I ordered a cocktail with alcohol this would be more expensive. I showed him the menu and asked him if he is serving a cocktail with alc free rum… Breakfast should start at 6 am. I came at 6:15 and a lot of things where still not there. I moved to another Hotel, which was way better for a less price

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Location

Scenic spot on the Malecón with ocean views and access to restaurants and sights; crossing the busy road can be tricky. City or casino noise affects some stays.

Related guest reviews

10

Jennifer

11 Jul 2025

·

Stayed 2 nights

Quick check in, friendly service, clean and close to restaurants and tourist sites.

10

Michael

11 Sept 2025

·

Stayed 3 nights

Good location however crossing the street from the hotel needs to be prioritized for its guest to visit the walking trail across from the hotel.

10

Erica

22 Nov 2025

·

Stayed 2 nights

Great location, nice staff and breakfast is amazing.

10

Calvin Jerome

27 Oct 2024

·

Stayed 3 nights

l had a pleasant stay. All the were attentive and professional even the maid service. The location with a wonderful ocean walking park was a highlight. Just be careful crossing the extremely busy street. I’d recommend a stay.

8

Ricdamis

5 Oct 2024

·

Stayed 1 night

Parking is an issue. Noise from the city is also an issue. Otherwise good hotel for travelers on a business trip or just transitioning through the city. There is a Casino connected to the property, making lots of noise on weekends.

10

pedro a

15 Apr 2025

·

Stayed 4 nights

I really liked the location, the staff and the view.

8

Frandy

15 Dec 2023

·

Stayed 1 night

One of the best hotels in the Malecon

10

RAQUEL

3 Apr 2025

·

Stayed 6 nights

Encantados con las atenciones del personal en especial de Arisne en recepcion nos trato como unos reyes y muchos Tips de la ciudad super agradecidos con sus finas atenciones.Nos encanto la calidad del hotel y sus deliciosas comidas y bebidas.Su ubicacion excelente en la orilla del malecon.

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10

Raul

18 May 2025

·

Stayed 2 nights

Location

10

Roberto

13 Jan 2025

·

Stayed 2 nights

Good location with a great view of the ocean. The hotel is older but very well kept. The staff is really good. I would stay there agin for sure.

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Dining

Breakfast and on-site dining often earn praise, including the pool bar, but prices are considered high by several guests and quality can vary. Some report slow service or food arriving cold.

Related guest reviews

4

juan

29 Apr 2023

·

Stayed 2 nights

EDIFICIO VIEJO, MAL EQUIPAMIENTO, MUEBLES VIEJOS Y MALTRATADOS EL SERVICIO LENTO Y CON POCA DISPOSICION DE AYUDAR LA COMIDA TERRIBLE, EL BUFFET ESCASO Y CARO. LA COMIDA A LA CARTA LENTA Y DE MALA CALIDAD MUY POR DEBAJO DE LOS ESTANDARES SHERATON

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8

arturo

8 Dec 2024

·

Old Sheraton hotel Carpets dirty Breakfast is super expensive for the quality and little variety it has. My room did not have a mini bar, you have to ask for it to be installed or they will change your room, something ridiculous never seen before in a hotel. I don’t recommend this hotel , sorry

10

peter

8 Feb 2025

·

Stayed 3 nights

First class hotel in Santo Domingo. Polite and helpful staff, nice lobby bar with good menu.

8

Maria

6 Jul 2025

·

Stayed 1 night

The hotel needs improvement. This is an old hotel. The bathtub needs improvement and the towels as well. However, the personal is very attentive and the check in and out was fast and everyone was courteous. The food was amazing. I was expecting a little bit more luxury for the price.

10

Erica

22 Nov 2025

·

Stayed 2 nights

Great location, nice staff and breakfast is amazing.

8

Olivia

9 Jan 2025

·

Stayed 7 nights

The hotel was beautiful. The breakfasts was really good and had many options. The lunch and dinner restaurant was ok. Pool bar was great with good food. Emiliano was wonderful. Housekeeping ( Maria) was great. The view of our room was fair. Everyone was very friendly.

8

JAMES

21 Feb 2025

·

Stayed 3 nights

We loved the idea they are service dog friendly. Did not like the idea our service dog could not eat with us by the pool. Also that breakfast was $25 each

10

Calvin

2 Nov 2024

·

Stayed 2 nights

I enjoyed the hotel the pool everything was good but the breakfast was nasty

10

Michael

15 May 2025

·

Stayed 2 nights

It was a wonderful stay. The breakfast was very good and the hotel staff was very helpful. I would definitely stay again

10

Wendy

29 Aug 2024

·

Stayed 3 nights

We are regulars at this hotel and consider it to be one of the best stays in the city of Santo Domingo. Staff is extremely professional, friendly, accommodating, and knowledgeable. Restaurant staff is superb, food is excellent, and many options. Breakfast is our favorite! Our room was nicely decorated, included the most comfortable mattress and bedding of the best quality. At Sheraton we always feel at home. Special thanks to Mr. Cuello, Carmen, and restaurant staff. (sorry I don't remember everyone's names) Andres at check in was amazing. Also Abel, Nelson, Maximiliano, and the many others who we interacted with in this visit provided outstanding service. We highly recommend this hotel and look forward to visiting again in the near future!

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8 $151	9 $149	10 $149
11 $149	12 $150	13 $150	14 $150	15 $151	16 $149	17 $130
18 $148	19 $151	20 $151	21 $154	22 $151	23 $112	24 $137
25 $91	26 $148	27 $151	28 $151	29 $151	30 $146	31 $137

Su	Mo	Tu	We	Th	Fr	Sa
1 $147	2 $154	3 $155	4 $154	5 $154	6 $147	7 $139
8 $139	9 $145	10 $145	11 $145	12 $145	13 $139	14 $139
15 $136	16 $145	17 $145	18 $155	19 $145	20 $139	21 $139
22 $139	23 $145	24 $145	25 $145	26 $145	27 $150	28 $139
29 $151	30 $145

Sheraton Santo Domingo

Prices for Sheraton Santo Domingo

Monthly average prices

About this property

Location

Room options

Club Suite, 1 Bedroom, Balcony

Room, 1 Queen Bed

Junior Suite, 1 Bedroom

Room, 1 King Bed, Ocean View

Club Room, 1 King Bed, Ocean View

Junior Suite, 1 Bedroom, Balcony

Club Room, 2 Queen Beds, Ocean View

Room, 1 King Bed, Partial Ocean View

Room, 2 Queen Beds, Partial Ocean View

Room, 2 Queen Beds, Ocean View

Club Suite, 1 Bedroom

Guest reviews of Sheraton Santo Domingo

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Sheraton Santo Domingo

Prices for upcoming dates