Is parking available at the property?

Self parking is available on-site for a fee of DOP 780 per night. Reservations are not required.

What type of breakfast is offered?

A complimentary buffet breakfast is served daily from 7:00 AM to 10:30 AM.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM, and check-out is until 12:00 PM. Early check-in and late check-out may be available upon request and could incur additional charges.

Are airport shuttle services available?

A roundtrip airport shuttle is available for a surcharge of DOP 2200 per vehicle (one-way, maximum occupancy 4). Guests must contact the property with arrival details before travel to arrange the transfer.

What accessibility features does the property offer for guests with disabilities?

The property has limited wheelchair access and features step-free entrances. Accessible facilities include the registration desk and public areas.

Where is the property located in relation to key landmarks?

The hotel is located in Zona Colonial, Santo Domingo, within a 15-minute walk of Calle El Conde and Malecon. It is approximately 2.2 miles from Sambil Santo Domingo and 2.9 miles from Centro Olimpico.

What are the policies for guests staying with children?

Children are allowed at the property, and kids can stay for free up to a certain age. Specific age details are not provided.

What are the policies regarding extra beds and cribs?

The property offers rollaway beds for a fee of DOP 1320 per night, subject to availability. Advance request is required for confirmation.

Gran Hotel Europa Santo Domingo

Average nightly price at Gran Hotel Europa Santo Domingo Trademark Collection by Wyndham by month, last 12 months (USD)
Month	Average price
January	US$79
February	US$79
March	US$77
April	US$81
May	US$74
June	US$79
July	US$84
August	US$87
September	US$79
October	US$70
November	US$75
December	US$75

What guests think

At Gran Hotel Europa Santo Domingo Trademark Collection by Wyndham, guests love the central Zona Colonial location and welcoming staff, while room feedback is mixed due to windowless or small rooms, late-night rooftop noise, and recurring hot-water or AC issues.

Breakfast on the rooftop is frequently praised, though a few guests found the buffet limited or dinner average. Cleanliness is generally solid, but several reviews cite hairs, musty smells, or maintenance wear in certain rooms. On-site parking is convenient but often charged, and Wi-Fi reliability varies by room. Expect a well-located, good-value base with vibrant atmosphere and some trade-offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Rooftop terrace/bar is a highlight and hosts breakfast; on-site parking is convenient but usually paid. Several reviews mention a small gym and occasional elevator limitations or outages.

Related guest reviews

10

Diego

30 Mar 2024

·

Stayed 1 night

Nice little colonial property in a nice area of the city. Parking onsite is very convenient and fairly priced. The staff greeted us and accomodated our request for rooms. The rooftop terrace is very nice at night

8

Zaidalynet

23 Aug 2025

·

Stayed 1 night

This is my 3rd time staying here and I will continue to do so when I travel to DR. Some of the reasons I stay here are: location, affordability, breakfast included, and parking available. This time we ate dinner at the hotel and did not like it at all, you’re better off eating in the nearby restaurants. However, when we mentioned it to the waiter, they removed the undercooked item from our check which was very nice of them. The breakfast offers a good variety of options and its buffet style right on the property whereas other places don’t offer breakfast or offer it in a nearby restaurant. I love that they also have a gym. It’s smalls but it has a few weights, treadmill and elliptical, enough to get a quick workout in.

10

Edel

20 Mar 2025

·

Stayed 2 nights

I liked the property and the rooms were very nice. Staff is great. The only thing I did not like was the noise level in the morning. If you want to sleep in you can’t because you can hear everything that is going on in the hallways. Doors being slammed people walking and talking. The cleaning people going from door to door and having conversations in the hallways. None the less, it was a great experience. Parking in the side the building was 11 dollars which I think should be included if the guest is staying at the hotel.

10

Junicia

7 Sept 2025

·

Stayed 1 night

Love the fact wifi was available to use in the room. the roof top bar was amazing as well. Only thing the a/c stops working when you leave the room because you only get one room card

8

Nigel

22 Dec 2024

·

Stayed 4 nights

It's a lovely hotel. Rooms are fine, and the roof terrace is great. It doesn't have a proper restaurant, but you can meals on the roof terrace and on room service, and there are many decent restaurants nearby. Breakfast on the terrace was really nice. The downside for us was that Expedia allowed us to book a superior room with a balcony which turned out to be not available. So we had to make do with a rather small, cramped room with a shortage of furniture. The off-road covered parking was excellent, but they charged us extra for it ($11 per day).

10

Naonelia

27 Aug 2024

·

Stayed 13 nights

The place is safety and also the area, all the staff are friendly and the welcome you always with a smile one of the things that I liked it was the rooftop all on fridays and saturday you enjoy the kareoke and the staff at the bar are woundeful.

8

Carlos

25 Nov 2024

·

Stayed 8 nights

La propiedad es muy buena. Habitaciones no son muy grandes pero cómodas y con un baño amplio. Me quedé en la sección nueva que fue remodelada. El desayuno es bueno y con muy buena atención. La 1ra. noche llegué un sábado y me quedé en el 3er. piso de la sección nueva y fue hoorible la noche debido a que encima quedaba la terraza y todo ruido y fue continuo se escuchaba además, había una actividad y tuve a las 2:30 AM que pedir cambio de habitación. El hotel debe hacer algo para insular el ruido que se sienmte directo en habitaciones del 3er. piso. Al dia siguiente me mudaron al 2do. piso y feu tranquilo y excelente todo el tiempo. Catalogo el hotel muy bueno y lo recomiendo salvo las habitaciones debajo de la terraza. Realmente fuera de ese percance muy buena y satisfactoria estadía.

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6

Herbert

3 Aug 2024

·

Stayed 3 nights

Hace 10 años solía quedarme aquí cuando solo había un edificio y todo era maravilloso. Ahora, con el nuevo edificio, me dieron una habitación allí. Se ve bien en fotos, pero no hay aire acondicionado. Enviaron a los técnicos tres veces y solo reiniciaban la máquina. En el baño, la puerta se abre de manera incorrecta y es fácil quedarse atrapado si estás solo. El Internet es débil y no funciona, parece que solo tienen un módem para todo el edificio, y si tu habitación está lejos del ascensor, no hay Internet. El desayuno siempre es bueno, pero el estacionamiento es confuso. La llave de tu habitación debería abrir la puerta del estacionamiento, pero nunca funciona.

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6

Liliamm Fernanda Avila

8 Jan 2026

·

Stayed 5 nights

Para ser un desayuno bufet es muy pero muy limitado, además no es variado y el personal del desayuno funcionó mejor solo cuando estaban los jefes presentes. El internet muy malo, realmente limitado o sin funcionamiento. El personal es amable, el Sky bar es muy chévere y tiene buen servicio. Pidan siempre una habitación con ventana o balcón. Las otras solo tienen una pequeña ventanita por el baño y son terribles. La ubicación es muy buena y es de los mejores hoteles que se ven conservados y bien en la zona colonial.

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4

MaFer

4 Oct 2025

·

Stayed 2 nights

La limpieza y la atención del personal estuvieron bien sin embargo el elevador se descompuso cuando ibamos a subir a la habitacion y a pesar de ir una persona de 3era edad siempre nos dejaron en el 3er piso lo cual le costo un poco a mi madre el subir, la habitación olia a humedad y lo que mas molesto es que cuando estabamos durmiendo la cama se quebro demostrando la falta de mantenimiento del lugar, a pesar del inconveniente el personal actuo rapido y nos dio otra habitacion para que la mitad de las personas se trasladarán a la misma ya que eran las 12 am. Pedimos para el ultimo dia que nos prepararan un snack ya que saliamos del hotel a las 5am y no nos lo tenian listos. Sinceramente el precio del hotel no se justifica con el servicio y las instalaciones que ofrecen, es una mala experiencia la que ofrecen.

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Cleanliness

Many describe the property as clean, but recurring complaints note hair on floors or beds, musty smells, stained surfaces, and some maintenance wear.

Related guest reviews

8

Christopher

23 Jun 2025

·

Stayed 1 night

Place is a bit outdated, staff was nice. Our pillows didn't smell clean, they smelled like armpits. Vibe was nice of the hotel. Close commute to places.

10

Arlettie

28 Jun 2025

·

Stayed 1 night

Great property and location. Beautiful decor. Wish the rooms will be a bit more clean. There was hair in both of our beds. Disappointed for sure .

8

Gabriel

23 Feb 2025

·

Stayed 1 night

Bonitas instalaciones en áreas comunes, las habitaciones un poco descuidadas

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10

Marie M

16 Aug 2025

·

Stayed 1 night

the staff was very courteous and the room was spotless.

10

Carmen

10 Nov 2025

·

Stayed 1 night

Wonderful staff, clean room

6

Lars Magnus

30 Jan 2026

·

Stayed 2 nights

The lobby was nicely renovated but our room was really old and felt dirty with permanent stains on the floors and a less then pleasent bathroom. The fan, which was automatic when turning on the lights, was increibly loud that we tried avoiding turning the lights on .

10

R Van Den

17 Oct 2024

·

Stayed 1 night

Was great very nice rooms, great value, awesome breakfast.. white floors are beautiful in rooms but many hairs where left on it, cleanness could be improved. Would go back though, nice place!

10

Martha

29 Oct 2025

·

Stayed 4 nights

The hotel was really clean, staff were really friendly and attentive. Hotel was in a great location close to everything. Would recommend to anyone.

4

Chrisnelia

27 Dec 2024

·

Stayed 1 night

La ubicación del hotel es excelente.Las habitaciónes no son las más limpias,el baño no tiene comodidades al igual se inunda al bañarse en su totalidad.

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8

Lina

28 Jul 2025

·

Stayed 2 nights

Had a lovely stay at this hotel for a few days with my mom. We’re visiting the country & first time I’ve stayed en la Zona Colonial. First off I’ll say that the staff were great, very responsive, nice and professional! We had a bit of an inconvenience of getting a room that was not fully cleaned (found some hair that was not ours in the shower drain & bedroom floors) — this was unfortunate, but quickly remedied after we shared it with the manager. I also wish the water was a bit warmer, but can’t really complain, overall great stay. Rooftop was a plus, lovely breeze up there! I definitely recommend— very convenient!

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Rooms

Room quality varies: some are comfortable or spacious with balconies, but many standard rooms lack windows, some are small, and noise from the rooftop, hallways, or street is common. Several reports mention inconsistent AC, limited hot water, and spotty Wi-Fi.

Related guest reviews

8

Thomss

11 Dec 2024

·

Stayed 5 nights

I really enjoy staying Hotel Europa the staff at the hotel are friendly and all ways helpful. The hotel is very clean and the area where it’s located is safe and walkable to most restaurants. I do have one complaint and that is the noise. My hotel room was directly below the the roof top bar and one night the music was so pound it felt the walls and me bed were vibrating from the music and not too mention the loud music continued until almost 2:00 am. But, I highly recommend the hotel. My next visit, I will bring ear plugs just incase

6

Rose

4 Sept 2024

·

Stayed 2 nights

The room was average, quite small and unremarkable. The hotel itself is clean and in a nice area.

6

stephanie

6 Jun 2025

·

Stayed 1 night

Walls are thin here. You can literarily hear the staff and other guests all day and night, is not the place to rest

8

Miriam

4 Dec 2025

·

Stayed 1 night

El hotel era bonito pero estuvimos oyendo el ruido del bar de la azotea hasta que cerró.

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4

David

23 Mar 2025

·

Stayed 1 night

Bar on roof very noisy with music and signing until very late. Do not accept a room on 4th floor, especially if you have to get up early for the airport, you will not get any sleep

6

Mona Abou

15 Apr 2025

·

Stayed 7 nights

WiFi was on 2 percent on the room the whole 7 nights of staying very bad wifi

2

Julie

22 Nov 2025

·

Stayed 1 night

No hot water, bad ac 8n first room, had to change, very unorganised long check in I had written prior to arrival to please make sure I get a room that all functions Unfriendly

8

Susan

22 Dec 2025

·

Stayed 2 nights

Solo Traveller. Check in was chaotic. Very busy at 3pm. Rooms not finished cleaning. Reception Staff were very nice, polite, helpful and friendly throughout my 2 night stay. Room was really clean; bed was comfortable. I didn’t like not having a window but the room was a good size and I didn’t feel claustrophobic. There were no bedside lights so it was either bright or completely dark. Coffee making facilities definitely aimed at the Dominican guests. Tiny shot size paper coffee cups. I had taken sachets of cappuccino coffee and mint tea bags but there was no kettle and the cups weren’t big enough anyway. I am British and live in DR. I would definitely stay here again but pay a bit more for a room with a window. The hotel is well placed for visiting Zona Colonial and getting Uber was no problem.

6

Diego

31 Aug 2025

·

Stayed 1 night

Rooms with no windows. This was not clearly stated in the description. The property offers “Bright Rooms” and “Standard Rooms,” but the Standard option has no windows at all. Very claustrophobic.

10

Fernando

17 Jan 2025

·

Stayed 3 nights

El hotel esta muy bien ubicado.Las habitaciones son un tanto pequeñas, las internas NO tienen ventana. Seria bueno que le coloquen luz para leer a los costados de la cama. El desayuno es correcto.La limpieza bien

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Service

Staff are widely described as friendly, attentive, and helpful, though some guests experienced slow or chaotic check-in, reservation mix-ups, and occasional rudeness.

Related guest reviews

2

Hadi

18 Feb 2024

·

Stayed 1 night

Staff and checkin is horrible!

6

Angel

27 Apr 2024

·

Stayed 2 nights

El hotel está muy bien ubicado y está bien en general. Pero tuve una pésima experiencia por la señorita de recepción llamada MARIA, mi mamá estaba muy grave y le pedí ayuda para que me dijera de algun hospital a donde poder llevarla. Y simplemente decía que no sabía cuál quería, que había muchos y hasta con tono burlón y yo con una EMERGENCIA. De verdad la pasamos fatal. El PEOR servicio que he tenido. Tuve que buscar ayuda y buscar un hospital en Google a donde llevar a mi mamá de urgencia, porque MARÍA no me ayudó, sino todo lo contrario. De verdad que PÉSIMO SERVICIO y ATENCIÓN. una pena que tengan personal tan grosero y mal capacitado.

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8

Susan

22 Dec 2025

·

Stayed 2 nights

Solo Traveller. Check in was chaotic. Very busy at 3pm. Rooms not finished cleaning. Reception Staff were very nice, polite, helpful and friendly throughout my 2 night stay. Room was really clean; bed was comfortable. I didn’t like not having a window but the room was a good size and I didn’t feel claustrophobic. There were no bedside lights so it was either bright or completely dark. Coffee making facilities definitely aimed at the Dominican guests. Tiny shot size paper coffee cups. I had taken sachets of cappuccino coffee and mint tea bags but there was no kettle and the cups weren’t big enough anyway. I am British and live in DR. I would definitely stay here again but pay a bit more for a room with a window. The hotel is well placed for visiting Zona Colonial and getting Uber was no problem.

10

Lisa

27 Nov 2025

·

Stayed 3 nights

Excellent room. Staff is wonderful. We will be back!

10

Yasmin

8 Jun 2024

·

Stayed 2 nights

Me encantó , el personal es muy atento.

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2

EDSSON

5 Jan 2025

·

Stayed 1 night

Reservé con ellos la primera noche de mis vacaciones, mi sorpresa al llegar de madrugada fue que habían cancelado mi reservación ya pagada, nadie me avisó, en ese momento no me ofrecieron ni una disculpa, ni un vaso de agua, me toco dormir con mis hijos un poco en unos sillones y salir a buscar otro hotel, aun no recibo la devolución de mi dinero, la actitud del personal del turno y su gerente ha sido de lo peor que he visto, su única ayuda fue llamar por teléfono a otro hotel y decirme camine 4 cuadras y lo encontrara. Si no quieren arriesgar sus vacaciones les sugiero tomar en cuenta este comentario.

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10

Angel

1 Jun 2025

·

Stayed 3 nights

Amazing service, staff are great people!!! Can’t ask for more

10

Vielka

15 Jan 2026

·

Stayed 2 nights

Friendly staff

6

Leonardo

6 Nov 2024

·

Stayed 1 night

Property was very nice, very clean, staff very nice. Issues arised during check-in when they couldnt find my reservation was paid. Had to contact expedia and wait 45 mins to be allowed to check in. When we were leaving to go on a walking tour, noticed a group of 4 having the same problem. Location is great, area around hotel was safe and lobby was cute. Negatives include a hot room, lucky if it got to 74-75 and it took 4-5 hours to get to that. Shower floor is slippery, bathroom door didnt close, pillows werent great, bed is very firm, and there was a red blinking light in the middle of the room over the bed which was awful. At first glance and for the price and location and service, 5 stars. But several annoying things brought down the overall stay at the property.

10

Martha

29 Oct 2025

·

Stayed 4 nights

The hotel was really clean, staff were really friendly and attentive. Hotel was in a great location close to everything. Would recommend to anyone.

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Location

Consistently praised for a central, walkable spot in the Zona Colonial with easy access to restaurants and historic sites; many note the area feels safe.

Related guest reviews

10

Jose

24 Aug 2025

·

Stayed 2 nights

Close to everything in Santo Domingo is a great place if u wanna go and visit all the main landmarks walking

10

Edward

11 Apr 2025

·

Stayed 2 nights

Wonderful place to stay and walk around the historic parts of Santo Domingo.

10

GILBERTO RIVERA

11 Aug 2024

·

Stayed 3 nights

A 5min caminando de restaurantes y Zona Colonial. Muy tranquilo y buena seguridad

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8

Romnie

2 Jun 2024

·

Stayed 2 nights

Great location if you want to explore La Ciudad Colonial

10

Abdoul Nasser

14 Sept 2025

·

Stayed 1 night

Clean and in the middle of downtown. So many eatery restaurants around at walking distance. I enjoyed my stay and staff were friendly and welcoming.

10

Juan

20 Jun 2025

·

Stayed 1 night

Nice and centrally located.

8

Sergio

29 Apr 2025

·

Stayed 1 night

Muy buena ubicacion en la zona colonial

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10

Wilmari

17 Mar 2024

·

Stayed 1 night

Excelente ubicacion y lugar seguro

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10

Cindy Paola

5 Feb 2026

·

Stayed 1 night

Es excelente ubicación!

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10

Edgardo

15 Nov 2025

·

Stayed 1 night

Had a very good stay! The location was perfect, and the hotel staff made us feel at home. Rooms were clean, spacious, and had all the amenities we needed. I highly recommend it!

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Dining

Breakfast generally earns strong reviews for taste and the rooftop setting, though several guests found the buffet limited and some dinners average.

Related guest reviews

10

Selene

21 Oct 2025

·

Stayed 1 night

Good location, breakfast was great

8

herve

25 Nov 2025

·

Stayed 1 night

menu du petit déjeuner peu varié, très bon choix de boissons au bar . Je n'ai pas essayé l'option restaurant

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10

dorothy

19 Oct 2025

·

Stayed 2 nights

Breakfast setting was great, staff pleasant and welcoming. Only my high cholesterol did not permit for most of breakfast food offered. I settled for fruit and oatmeal daily.

10

dino

12 Sept 2025

·

Stayed 1 night

Great stay, great breakfast with local specialties. If you want to experience zona colonial this is a great option.

10

JOSEFINA

8 Sept 2025

·

Stayed 1 night

Staff and Breakfast

8

Derrick

4 Nov 2025

·

Stayed 5 nights

The breakfast was very good and food items were fresh.

6

Liliamm Fernanda Avila

8 Jan 2026

·

Stayed 5 nights

Para ser un desayuno bufet es muy pero muy limitado, además no es variado y el personal del desayuno funcionó mejor solo cuando estaban los jefes presentes. El internet muy malo, realmente limitado o sin funcionamiento. El personal es amable, el Sky bar es muy chévere y tiene buen servicio. Pidan siempre una habitación con ventana o balcón. Las otras solo tienen una pequeña ventanita por el baño y son terribles. La ubicación es muy buena y es de los mejores hoteles que se ven conservados y bien en la zona colonial.

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10

Elizabeth

28 Aug 2025

·

Stayed 6 nights

Great location. Breakfast was good and the staff very attentive.

10

Signe

2 Nov 2025

·

Stayed 2 nights

Nice rooms, nice size, quiet, comfortable. Friendly staff, professional, nice breakfast on roof top, great rooftop bar, perfect location

10

Demond

28 Jan 2026

·

Stayed 3 nights

Very nice hotel and clean. Breakfast was amazing.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8 $80	9 $83	10 $83
11 $80	12 $79	13 $79	14 $79	15 $80	16 $84	17 $84
18 $84	19 $84	20 $44	21 $75	22 $75	23 $83	24 $83
25 $75	26 $75	27 $75	28 $75	29 $75	30 $83	31 $83

Su	Mo	Tu	We	Th	Fr	Sa
1 $75	2 $75	3 $75	4 $75	5 $75	6 $83	7 $83
8 $75	9 $75	10 $75	11 $75	12 $75	13 $83	14 $83
15 $75	16 $75	17 $102	18 $75	19 $102	20 $102	21 $83
22 $75	23 $75	24 $81	25 $76	26 $75	27 $83	28 $83
29 $76	30 $75

Gran Hotel Europa Santo Domingo Trademark Collection by Wyndham

Prices for Gran Hotel Europa Santo Domingo Trademark Collection by Wyndham

Monthly average prices

About this property

Location

Room options

Room, 2 Twin Beds, Accessible (Roll-In Shower)

Room, 2 Bedrooms

Room, 1 Queen Bed

Room, 2 Queen Beds (Bright)

Room, 2 Queen Beds

Room, 2 Twin Beds (Bright)

Room, 2 Twin Beds

Room, 1 Queen Bed, Balcony (Colony Building)

Room, 1 Queen Bed (Bright)

Room, 1 King Bed, Balcony

Guest reviews of Gran Hotel Europa Santo Domingo Trademark Collection by Wyndham

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Gran Hotel Europa Santo Domingo Trademark Collection by Wyndham

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