Embassy Suites by Hilton Santo Domingo

Clean room, friendly staff. Not the easiest check-in, no options for valet parking. Rooms are clean but seem older and not as modern as other hotel options in the area. Having to take 2 elevators (one from street level to lobby and another from lobby to rooms) not very convenient.

Me agrado mucho el hotel, solo que el aire acondicionado de mi habitación tenia el termostato descontrolado deben darle mantenimiento ademas deben revisar las colchas me dio alergia no me podia arropar si aire enfriaba mucho. Me agrado el happy hour y el area del gym. No me gusto que en la piscina se agotaron las toallas y no las repusieron. Se siente un poco desordenada esa area.

The hotel rooms are really good and the checking was fast really nice hotels rooms are 4.5 stars Be careful with the parking area lot is very complicated and the breakfasts is my mayor problem is a total messes ,it not organized to get in you have to wait to eat a omelet you have to make a line this hotels is supposed to be five star I will no come back only because the breakfast and the parking lot inconvenient.

The service and the property were excellent. My room was more spacious than I imagined, and had an amazing view. I did yoga and other workouts in the living room in the mornings and had plenty of room. I was on one of the higher floors and the view of the city was breathtaking. I could see all the way out to the ocean. The staff was very alert to the guests' needs and they were very relaxed, which left me feeling the same way. The infinity pool is great and the security on the property is excellent. With your room key you could only go to YOUR floor, the pool, the gym and the lobby. So, you could NOT visit another person. They would have to bring you up to their floor. If you drove a car you had access to the parking lot on the lowest level. The only caveat was that they didn't have a concierge point person or brochures to show you what excursions were available. I was really surprised. They also didn't have little note pads and pens in the room. The former would have made my stay even better, but I had a fantastic week at the Embassy Suites by Hilton in Santo Domingo, nevertheless.

I liked everything. Loved the infinity pool and a great view of the city/ocean from our room.

Der pool wurde kurzfristig für 5 Tage gesperrt. Zum rauchen durfte man dann vor dem hoteleingang an der Hauptstraße stehen. Wir haben mehrmals gefragt . Erst kurz vor der abreise zeigte man und eine zwischenebene bei den Konferenzräumen mit einer kleinen terrasse. Organisatorisch unterirdisch. Sonst war das hotel aber sauber und angenehm

Mixed Experience at Embassy Suites, Santo Domingo **Positives:** The hotel impresses with its stunning infinity pool offering city views, and a modern tower providing spacious, luxurious accommodations. Its prime location is surrounded by diverse businesses within walking distance. The rooms offer spectacular mountain views, and the inclusive amenities like breakfast and afternoon snacks add value to the stay. **Negatives:** However, maintenance issues are noticeable. The infinity pool, a key feature, shows missing tiles and accumulated dirt, detracting from the experience. The pool's glass, essential for the view, is poorly maintained. The tower's exterior glass, potentially offering expansive city views, is marred by dirt and neglect. Additionally, signs of deterioration and unfinished building details are visible, indicating a need for better upkeep. **Conclusion:** Embassy Suites offers excellent amenities and location, but to truly excel, attention to detail in maintenance and cleanliness is essential.

Property need some repair to the elevator system. It’s not program.

Amazing stay! The room was beautiful and clean. ALL STAFF we interacted with were exceptional! This hotel’s pool is amazing. I will definitely come back🙌

The staff was courteous and polite. I enjoyed the food ,drinks and gym. I recommend Embassy by Hilton Santo Domingo to everyone. The room was comfortable

The room was spotless, spacious, and the staff were amazing!! One staff member stood out Amado in DR Embassy Hiton, Front desk service was amazing

The rooms was clean ! The hotel is top notch!! Safe and staff are amazing!!

We booked a room with 3 queen beds (one was a sofa bed) but were forced to book a second room because they don’t allow more than 4 people in one room. Which is frankly hostile to families and a shame. In addition, there were roaches in the room. We saw 2 in the bathroom. In a supposedly luxury hotel. We were on the 10th floor and noise from the street was loud. Bad soundproofing. Overall, not worth the money by any standard. Stay away.

Nice hotel. Nice breakfast. Staff super friendly. Very clean and spacious

Visited with my family for 3 nights. It’s a great hotel, very clean and has a good restaurant. The staff is excellent.

I've been here several times and i have always loved it and the treatment from every single staff member excellent. Until this last visit alot of the rug area looked stained and not very clean you can see some water damage on the walls on the 16th floor.and sunday morning we were heading out to go to the airport and i asked the only person there which was the manager at 6:52am & i asked if its possible i could get a cup of coffee to go and what bothered me was no him saying no it was him saying it in the tone that he said it as if i was asking for food before the kitchen was open if breakfast starts at 7am i would assume that at 6:52 am the coffee was done. He could of told me that it was not done but he say no because the breakfast starts at 7am no exceptions.

The carpet in our room are dirty.

Excelentes facilidades. Limpio. Buena localización cerca de restaurantes. Buen restaurante en el Hotel. Excelente desayuno. Hermosa piscina. Estacionamiento. Servicio de taxi disponible.

Al llegar no encontraban la reserva, El agua tiene mucho cloro, la habitación tenía polvo, se veía en la mesita de noche. La comida fue buena más el servicio fue estupendo. Matamos 4 cucarachas alrededor de la piscina mientras nos tomábamos unas bebidas.

Everything was great! The carpet from room was a little wet but I will assume house keepers cleaned the rug. Very safe and convenient place

I stayed on the 19th floor and could hear music playing in my room from the parties being hosted by the hotel. The hotel should make some renovations to the rooms. The food at the hotel was decent.

Spacious room and great cocktail reception

The service and the property were excellent. My room was more spacious than I imagined, and had an amazing view. I did yoga and other workouts in the living room in the mornings and had plenty of room. I was on one of the higher floors and the view of the city was breathtaking. I could see all the way out to the ocean. The staff was very alert to the guests' needs and they were very relaxed, which left me feeling the same way. The infinity pool is great and the security on the property is excellent. With your room key you could only go to YOUR floor, the pool, the gym and the lobby. So, you could NOT visit another person. They would have to bring you up to their floor. If you drove a car you had access to the parking lot on the lowest level. The only caveat was that they didn't have a concierge point person or brochures to show you what excursions were available. I was really surprised. They also didn't have little note pads and pens in the room. The former would have made my stay even better, but I had a fantastic week at the Embassy Suites by Hilton in Santo Domingo, nevertheless.

My husband and I stayed here for two nights and both of us enjoyed our time here. The room we rented was a suite and it was spacious and clean and comfortable.

Overall good. The only issue the first night shower handle fell off and couldn’t have water to shower. I found out around 11pm. Reported it the next morning and was fixed during the day. When I took a shower at night, there was no hot nor warm water. Only cold.

Check in staff was nice, offered upgrade for a small fee and it was the best advice because it was on the 20th floor - great view and EPIC shower! Spacious and luxurious actually. Refrigerator didn’t work well so that wasn’t helpful to keep my medication cool. Was offered the bar in the main restaurant but that was a freezer. Ended up using ice from the ice machine which was okay.

All the rooms was amazing. The view is amazing. I loved the corner bathroom.

This was a business trip, and on this occasion, I stayed on the 22nd floor of the hotel. My stay was for two nights, during which I was unable to sleep on either night. On the 27th floor, there was an event with an orchestra on both nights, with the music continuing past midnight. As a result, I was unable to rest adequately. I requested a room change, but I was informed that it was not possible.

The property was great, but my bed had a hole in it and because I was already set up in the room I didn’t complain about it I didn’t want to move anywhere else. I got an upgrade for the Sweet. For $130 extra and Walk in to a hole in the bed and a broken fridge put some food there and my food got spoiled because the fridge doesn’t get cold enough to hold some food. But the staff was great.

My team and I stayed here while on a project and the rooms were very spacious and felt like home.

The staff are very friendly and professional, especially the front desk receptionist Monica.

W writhing was good until the last day I requested to get my room clean later and they never did. I called 3 times during the day to get clean towels and they didn’t

Quedarse en el Embassy Suites en Santo Domingo fue una gran experiencia. Sobre todo por su excelente personal; hacen que el Embassy brille. Primeramente, Mónica Mejía de "front desk", fue fundamental su gran servicio, su asistencia, su amabilidad, su simpatía, para que nosotros decidiéramos escoger nuevamente el Embassy como nuestro lugar en nuestra visita por segunda vez. Nuevamente, cuando Mónica nos recibió, nos sentimos con su cálida bienvenida, que llegamos a casa. Nos volvió a sorprender con toda la asistencia que nos dio, nos ayudó con la información que necesitamos sobre lugares, servicios, reservas, etc. Nos informó adecuadamente sobre la situación de emergencia en el país que hizo que nuestra estadía fuera placentera. Mónica es un gran activo en su hotel. Otra empleada que nos alegró cada mañana fue Lourdes en el restaurante. Su servicio, su atención, su amabilidad fueron extraordinarios. Nos orientó sobre lugares, nos recomendó sobre medidas a tomar durante la emergencia. Nos hizo sentir muy bien. Es un gran recurso para el hotel. Domingo, Jessica en el restaurante son excelentes, alegran el día con su amabilidad y gran servicio. Julio César en el restaurante es extraordinario, admirable su excelencia en el trabajo que realiza, amable, eficaz, los mejores omelletes que nos hemos comido. La chica que nos limpió la habitación hizo un trabajo excelente. Gracias a ella en el piso 18. Un gusto llegar a la habitación. Excelente en todo el Embassy Suites. Volveremos.

Hotel is smack bang in the hustling bustling streets of Santo Domingo city, filled with traffic all day long. It’s pretty easy to find, and car park is secure. Poor rating is due to the dishonest reception staff. When booking the room, specified to have a quiet room due to having a young child. On check-in, we were told there was something missing from the room, but didn’t clearly explain what. inquired how long it would take to wait for a room without the thing missing and was told they didn’t know how long the wait would be or even if there would be a room. Surely they have a system to show which guests are checking out and have a rota to show which rooms will be cleaned first. I kept getting fobbed off with the same untruthful response. It was a really disappointing start to our stay. We took the available room after a long journey there, and mentioned that we would like to move to the room without the thing missing the following day. Emmanuel at reception agreed this would be arranged. That night, the noise from the 5th floor bar was so loud that we hardly slept. I reminded reception about moving room and they said it would be arranged. We heard nothing that day. I just want to highlight the staff in the breakfast restaurant and the cleaner were all very pleasant. Sadly, it wasn’t until we had decided to check out 1 day early that we were offered another room. No refund was offered for inconvenience and 1 day early check out. Would avoid this place!

Everything! Specially the staff team Ana, Yésica, Lourdes, Domingo, Eudomar and Benoit. They were all excellent and made my stay a pleasant one.

We had a really bad experience during check-in. Staff did not want to recognize that we have an Expedia reservation; they said that it did not appear in their system, that they had no rooms available. We showed our reservation, the paid invoice, the confirmation number etc. We were held up for 45 minutes at 11:30pm. Expedia helped us call the hotel in two occasions, finally they agreed and let us have our rooms. Such an unpleasant welcome

Room was in good shape but the hotel was very unresponsive to specific requests in the room.Including maintenance setting up a rollway, etc

Awesome Hotel! Top tier service from staff.

I just loved it! Outdoor pool and surroundings are beautiful. Breakfast with a wide variety of delicious food. The staff, especially Monica, Jarlin, Juan, Jeffrey (reception), Domingo and Jose (restaurant area) provided exceptional service. Highly recommend to stay at this hotel. We will return soon. Thank you.

Customer service is top notch! We will definitely going back! Every member of the staff super helpful and friendly! Food is delicious! Specially the breakfast! Location is a plus as well! Kiara at front desk, stephanny at the restaurant and the list goes on!

The property was very clean, modern, and top notch. At night when you want to walk around to another restaurant, the neighborhood is not so safe. Otherwise I do recommend the hotel to stay at.

Great location close to a lot of good restaurants

Hotel was centrally located, clean, great food, good service and great drinks.

The hotel is located in a privileged neighborhood, good for shopping, good restaurants . The staff is very friendly, the rooms are comfortable and it is very clean. The food is delicious!!! I visit Santo Domingo 3-4 times a year and I stay in this hotel because of its convenience and and good price.

Staff is always super friendly and the location of the hotel is excellent and central

Not so good. There is nightclub across the stress the noise was horrendous and we had to request to switch rooms. The room had limited water and had to call reception several times of the issue. The AC unit took two hours to get it fixed in the room. For the amount of money paid to stay here is overpriced.

Las condiciones alrededor del edifico (carretera) muy sucia e insegura.

The hotel is beautiful! Great location. Very nice staff and clean hotel! My hotel room was on the 14 floor and I was still able to hear the music from the club across the street and my partner and I couldn’t sleep well due to it. When I mentioned it to the staff member on call that night, he stated no one else complained. He stated he couldn’t change our rooms because they were fully booked and then proceeded to tell me that complaining about our stay will affect his employment with the hotel. In morning, I bought the issue of noise to the staff member during check. He apologized for the inconvenience and would talk to manager about so type of compensation.

My fave spot. Close to everything. Service is unmatched. If I am in Santo Domingo, you will find me at the Embassy suites.

Staff was friendly, Room clean and nice view. Breakfast delicious. A lot of dining options in the area where you can walk too.

The hotel rooms are really good and the checking was fast really nice hotels rooms are 4.5 stars Be careful with the parking area lot is very complicated and the breakfasts is my mayor problem is a total messes ,it not organized to get in you have to wait to eat a omelet you have to make a line this hotels is supposed to be five star I will no come back only because the breakfast and the parking lot inconvenient.

Excellent service and amenities. The free 530pm snack bar and drinks is an excellent touch.

The food was amazing. The staff were cordial all the time. The room was spacious and clean. The bathroom's products were actually usable (shampoo, soap). High quality.

Everything was good for the most part. Rooms are nice and clean, and a good size. Where the hotel falls short is the staff in the restaurants; no customer service. Food was cold (out of fridge cold), and didnt offer to replace... at breakfast you need to beg to get coffee...

The hotel was great overall. The only two things were that the shower head was non-directional & the water pressure came shooting at you and the room service food was ok not the greatest. However, it was great for my short stay and the infinite pool was a plus.

The hotel provided free breakfast every morning, it was excellent. It exceeded my expectations. Rooms were clean and bed very comfy and firm.

The breakfast was excellent, the staff was great, and also they have the happy hour from 5 to 7:30, great

Friendly staff all around, I really enjoyed the free breakfast every morning. In the evening, guest were treated to two free drinks and snacks at the bar. The bed was comfortable which I enjoyed and the showers had plenty of water, I really enjoyed that. My room was always nice and cool when I arrived every day. I would stay there again in the future.

I like the location and the services staff and the breakfast included. I didn't like the room services change you a $325 pesos fee for delivery and is not clear or listed on the menu.

Nice hotel and staff very friendly. Variety during breakfast is also nice.